I absolultey loved my stay at this hotel. Very clean and such a friendly staff. I plan on staying here again really soon. I would gladly recommend this great place.Genuine Hotels.com guest review
Very friendly staff. Rooms were nice but for the price I excpected to have a refrigerator in the room. Also had to deal with charges on credit card four days after checkout. They were removed but still a hassle.Genuine Hotels.com guest review
Nice, friendly staff. Quick easy checkin. The room was comfy. And the breakfast buffet & cookies really made my day!!Genuine Hotels.com guest review
"big room, comfy bed, & customer service"
appreciate the shuttle service.Genuine Hotels.com guest review
"Clean, safe hotel in a great area"
Great basic king size room close to the highway. Very spacious, but not a lot of bells and whistles. The breakfast is great if you get it included with the room, otherwise it might be worth your money to check out a restaurant outside the hotel.Genuine Expedia guest review
Good. However, we did have problems with the toilet overflowing. Also, when I signed up with Hotel.com for these rooms, breakfast was included for an extra price. When I inquired about the breakfast, I was told that it was not included.Genuine Hotels.com guest review
The customer service was terrible and treated me so poorly. I made a mistake reading my confirmation email and thought I booked the wrong room, so I called and canceled it. The male representive seemed so inconvenienced by my request, and proceeded to be extremely short over the phone with me. However when I went back to the internet site to book the […] correct room it would not allow me because it showed I already had that same type of room booked. Nonetheless I realized my mistake so I called back and told them the situation. Unfortunately the same representive answered and had a worse attitude after I told him I need this room booked but I canceled it, by misreading the 1st confirmation email. He restated my claim to make sure he was "understanding" the simple request I was needing, in a belittling and insulting tone. When I asked to speak to his supervisior he said "ma'am, I am just trying to understand, your the one who made the mistake" and did not pass me on like I asked. If I knew his name I would not hesitate to state it, but along with his poor phone etiquette he spoke exceptionally fast. I will not ever be returning. Read moreGenuine Hotels.com guest review
I have been staying at this hotel since it used to be the Radisson. Nice rooms but the bathtub drainage is a bit slow when taking a shower.Genuine Hotels.com guest review
"Wonderful stay. Defintely come again"
Everything was wonderful. Front desk staff was very courteous. 5 stars all the way. Thank you!Genuine Hotels.com guest review
the level of customer service was amazing everyone went out of their way to make sure my stay was memorableGenuine Hotels.com guest review
The bed was very comfortable, theroom was clean, the staff great, the chef was great. Some of the best meals I have had while traveling.Genuine Hotels.com guest review
"close to campus"
Comfortable room; extremely comfortable bed which is the most important thing; bathrooms a little on the small side as well as the outdoor pool; nice work-out room; internet is not complimentary - $10,00 / 24 hrs; recycling available in each of the rooms; a short drive from UT Dallas.Genuine Hotels.com guest review
I found the staff to be very friendly and accommodating. The room was very clean and smelled fresh. One recommendation is to have more than one envelope of coffee and one tea.Genuine Expedia guest review
"Very nice room for the price."
We stayed here for one night while I was in town for a tournament. The location was great for me. There are lots of restaurants very close to the hotel. The building is aging but they have maintained it fairly well. The room did not get ice cold, which is the way I prefer to sleep. Other than that it was a very good experience.Genuine Hotels.com guest review
A perfect end to a long business day, I would recommend to everyone and plan on staying again when business brings me into the area.Genuine Expedia guest review
Hotel was great as usual. I am in a wheelchair and the handicap accessible room was nice. Other than the fact that the shower/bath was not usable. Other hotels have had showers that are open that can be accessed from a chair.Genuine Hotels.com guest review
"Not the best for the money"
Walls are paper thin and could hear neighbors conversation about what they were going to have for breakfast. Bathroom was tiny, bathroom door barely cleared toilet when opening and closing. Room layout had lots of wasted space outside the bathroom that could have been used to make the bathroom less cramped. Room didn't have a lot of power outlets and […] finding a place to charge my cell was a little difficult. Finally, why do these hotels not offer free Wifi.... something that is included with other less expensive hotels. Read moreGenuine Expedia guest review
"Fairly Expensive and not in good condition"
The hotel is supposed to be upscale so I expected a very nice facility. I am sure the hotel was very nice when new but it is showing its age. The ceiling in the bathroom of our room had been patched and caulked with a white white material which did not match the dark brown caulk previously used. The furniture was nice but over all the hotel was not […] much nicer than a Hampton Inn which includes a very good free breakfast at a cheaper price. Read moreGenuine Expedia guest review
"No breakfast, no Wi-Fi.. overpriced, considering"
You pay a premium, but no breakfast (expected) and paid Wi-Fi service (!!)Genuine Hotels.com guest review
"A Great Way to Relax"
Needed a hotel after a long day of loading a household into a truck to go from Dallas to Iowa. Sleeping on the floor wasn't too appealing with 4 adults and 2 children. We were able to find 2 comfortable rooms. The staff were polite and efficient. The beds were comfortable. My grandson loved the cookies they gave us.Genuine Expedia guest review
"it was great but,"
It seemed as if the front desk staff really hated their lives. So, it was either a bad night or double tree treats them like poo. To be fair, I'd be over it too if I had to deal with the guests checking in before me. In any case, the room was perfect and the complimentary breakfast we were given from the check in disaster, was also pretty good. Overall, […] we enjoyed our stay. There should probably be more support for their staff. Read moreGenuine Hotels.com guest review
I spent 4 days and 3 nights at this hotel and the experience was wonderful! The staff was very friendly, the hotel was very clean and the rooms were very spacious! I experienced dining in the hotel restaurant and the food was excellent and the waitress was amazing! My only complaint was a group of young guests that was there for some type of event that […] kept up noise all night on my last night there. However, I can't blame the hotel for that! Read moreGenuine Hotels.com guest review
"Not what I expected"
I love hilton hotels but this one seemed to be older could use some updates. Our toilet wouldn't flush and they did have a maintenance person to fix the problem, so they sent us a plunger by the security guard. He told us we would have to plung the toilet ourselves. It was late so we went to sleep and checked out the following morning.Genuine Hotels.com guest review
"A great place to stay"
I stay here often. The staff is always very courteous and accommodating and the location is perfect between dallas and plano.Genuine Expedia guest review
Was a nice clean room. I would stay again.Genuine Hotels.com guest review
I stayed on the executive floor and loved every minute of itGenuine Hotels.com guest review
it was a nice visitGenuine Hotels.com guest review
The staff were extremely courteous and the stay was perfect!! The cleanliness of the room was great and hotel have alot of amenities...wonderful bar, restaurant and gym. I would definetly stay there again and hopefully soon.Genuine Hotels.com guest review
Bath room was too small not very easy to accessGenuine Hotels.com guest review
"Great hotel but FANTASTIC staff!"
This is my second stay here, the first time was great so we decided for our ten year wedding anniversary we'd stay again. At check in they said we were set for two queen beds, but the second that I said I wanted a king, there was no hesitation only clicking of the keyboard and smiles! After we got to our room, we headed to the lobby bar cause its always […] a good time! Bartender is always fun and very attentive. Noticed we didn't get out breakfast tickets for our stay that we paid for through Hotels.com, husband went asking, and was told 3rd party sites don't sell those types of things, after a few more clicks the guy happily handed over our breakfast tickets with a smile and no other questions. Not sure if he found the proper things or just gave them, but I was happy none the less with the no fight attitude of the ppl. Had a great nights rest both nights and the front desk was always a help with things to do around town or where to find anything! I also love how clean and comfy everything is, plus their cookies are amazing, a cook was walking by and I told him how much I love those cookies and he brought me out three fresh out of the oven!! I was in heaven!! We will stay there again and again!! Read moreGenuine Hotels.com guest review
"Close to UTDallas to visit our son"
We enjoyed our stay there. Very nice lobby and our room had great accommodations. Would definitely stay here again. Great cookies too!Genuine Hotels.com guest review
"Customer Service Extraordinaires"
The Double Tree Hotel in Richardson was nothing short of amazing. Besides the standard cookie upon check in, the hotel staff made the stay amazing which was especially inviting after staying a night at the Orange Extended Stay the previous night and more than disgusted at that point. The concierge had no problem with getting me any toiletries I needed […] and even let me check out late on Sunday due to my circumstances. I will be most definitely looking for Double Tree Hotels from here on out! Read moreGenuine Hotels.com guest review
"Smart Mouth Desk Clerk"
We were charged a $25.00 incidental fee upon check on which was not mentioned to us but was fine but then I woke up the next morning to see I was charged another $25.00 incidental fee. When I called the desk clerk acted rude and smart mouth to both me and my wife saying all hotels charge these fees and "if we have ever stayed in a hotel, all hotels […] now days all charge fees". And when we asked about the 2nd charge he was like yah the computer does that sometimes. What charge me random charges without my permission. So now we are 2 days out and I still have not been refunded my $50.00 dollars which was charged to me even though I had prepaid for my room and had NO incidentals. Read moreGenuine Expedia guest review
Nice and clean great serviceGenuine Hotels.com guest review
The staff was great and the hotel clean. We had breakfast at everything went really nice. The bed was more firm then I would like.Genuine Hotels.com guest review
It was a fairly clean room, our fridge was not pluged in when we got there. You can hear your "neighbors" running water(shower, sink, toilet). The staff was nice, cookies were good.Genuine Hotels.com guest review
I usually stay at another hotel, but decided that I was worth a better hotel this time around. I was not disappointed by a single thing. The hotel staff bent over backwards to ensure my comfort. I was impressed by each and every small act to make sure my expectations were met. I will definitely stay here again!Genuine Hotels.com guest review
"A Great Night at a fabulous Hotel"
From the moment we arrived at the hotel which was around lunchtime, we were treated with the utmost of care. When we arrived no rooms were available so we were waiting in the lobby for to meet a friend. Not 20 minutes passed and we were summoned to the front desk to check in; a room came available. We checked in, settled in the room and when our friend […] arrived we were ready for her and lunch. We found everyone on the hotel staff to be friendly, helpful and acting with the utmost courtesy. I would certainly stay here again when I come to Dallas. Read moreGenuine Hotels.com guest review
I had a great stay. Staff was very courteous. The hotel was very clean.Genuine Hotels.com guest review
Wonderful stay, clean and cozy room with all the extras we needed, excellent central location, and the staff were courteous and friendly. We will stay here again.Genuine Hotels.com guest review
"Hotel staff was amazing!!!!!!!!"
Hotel is beautiful & staff was EXTREMELY helpful!!!!!!Genuine Expedia guest review
"paying for the name!"
Over priced!Genuine Hotels.com guest review
Sleep number beds and chocolate chip cookies. Great after a long day of travel.Genuine Hotels.com guest review
"Nice price, nice hotel!"
Simple easy check in. Nice comfortable room. No hassle check out. Good price. Great value.Genuine Expedia guest review
"Double Tree Hotel Richardson"
I have stayed at the Double Tree Hotel in Richardson, Texas before, and am always happy to return. The rooms are well furnished, clean and quiet. The staff is helpful and never makes me feel as if I am imposing upon them. The facilities are also first rate as are the chocolate chip cookies. My only complaint is that they charge for internet connectivity […] from the room, which I don't remember them doing before. If this bothers you, there are several nearby businesses that do provide free WiFi. Read moreGenuine Expedia guest review
Went for Anniversary. Staff was great. Put us on an upper floor so we had lovely view. Called and checked on room while we were there.Genuine Hotels.com guest review
"Very quite room"
We have started staying at the Double Tree when visiting Richardson because the rooms are very quite at night.Genuine Hotels.com guest review
The room and service was excellent. Very friendy and helpful. And did whatever they could to make me feel comfortableGenuine Hotels.com guest review
"Hotel room smelled like pee."
Hotel staff was not helpful . Horrible i didnt like anything about itGenuine Expedia guest review
I really enjoyed my stay here, it was quite and clean.Genuine Hotels.com guest review
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