"Quick trip, comfortable stay"
We were in the area for a baseball event over the weekend. When we checked into the hotel, it took a little while for them to find our reservations; however, the front desk staff provided complementary breakfast for the inconvenience. Our room was spacious, clean and the good night sleep helped making our 630 am wakeup on the weekend a little easie […] r! Read moreGenuine Hotels.com guest review
Everything was excellent. Great services, atmosphere and over the top breakfast - ask for vouchers.Genuine Hotels.com guest review
"The right stay"
I had ordered the executive suite and when I arrived in the room on the 11th floor , I found it did not have a couch as shown in the photos. I also noticed a pungent odor and a stain on the chair . I talked to the desk person and she corrected the problem after explaining that only the 12th floor has couches.She moved to room 1212 and I found it satisfactory. […] I personally thanked her for her attentiveness and immediate correction of the problem . The room was comfortable and quiet . The bed was nice and while I was issued a free breakfast i did not partake , but I did notice the lobby area and lounge were very nice. overall my stay was enjoyable and the staff was very accommodating. Im sorry I dont remember the service desk persons name. I would recommend the Hotel to friends and I would stay their again. Read moreGenuine Hotels.com guest review
"'the interview' and hotel.. worth the 5 hour drive"
we ran away from home to see the movie 'the interview' (it wasn't playing anywhere in west texas) was a very last minute decision but turned out to be a wonderful find. staff was friendly and helpful and room was super comfy. only down side was that I guess house keeping missed changing the water bottles because they were half full... kinda weird, but […] whatever. overall a very nice property Read moreGenuine Hotels.com guest review
"Great place to stay!"
Friendly staff, great service.Genuine Hotels.com guest review
"Great Hotel and staff"
I travel for work a lot. I stayed at this hotel for about 2 weeks total It was clean staff was very friendly and attentive,and the room service was great. Don't really have anything negative to review. I practically live in hotels so its nice when one exceedes expectationsGenuine Hotels.com guest review
"Minor improvement needed"
Overall acceptable. It was nice and clean. I am wondering why they don't have mini bar/ refrigerator in the rooms. Minor problem occurred at the Hotel restaurant in the first morning because the receptionist forgot to submit the breakfast coupons to us when checking in.Genuine Hotels.com guest review
We were a little disappointed when we arrived at the hotel. The staff member was a little negative and stated that she was going to change our check in and check out dates after we arrived late and she didn't. The hotel's lobby is pretty nice. However, the room was a little disappointing. The lamps' shades were torn and it didn't feel very clean inside […] the actual room. Read moreGenuine Expedia guest review
"Clean, updated, and homey all in a nice package"
Very nice hotel. Modern amenities with microwave and fridge. Furniture was nicer than most hotels in this price range. Very clean and comfortable bed with plenty of pillows. Early in the morning we started hearing water running and doors closing, but other than that it was peaceful and quiet. Although it's close to the highway we heard no road noise […] from our room. Read moreGenuine Hotels.com guest review
"Christmas in Dallas/Richardson"
I asked for 2 beds but got a king instead. Stay was very nice. Upon check-in, I asked how much it cost to add breakfast each morning to our stay. The desk clerk added it without charge, since we had an executive room. ?? We enjoyed our stay and will be back.Genuine Hotels.com guest review
There's not much to stay. I was on a business trip and was only at the hotel to sleep. It was comfortable for that purpose.Genuine Hotels.com guest review
Very nice and convenient. Breakfast was good with fresh food. Bottled water available in room was great.Genuine Hotels.com guest review
I just stayed the night. The hotel staff was friendly and courteous, the room was clean and I enjoyed the complimentary breakfast buffet the following morning prior to departure.Genuine Expedia guest review
"another pleasant experience"
The staff was very friendly and eager to help. The room was clean and very comfortable. All in all, it was an enjoyable stay.Genuine Hotels.com guest review
I had 2 rooms and only 1 room was equipped with a microwave, how can I tell in future if I am getting a room with microwave or not.Genuine Hotels.com guest review
The most impressionable part of my stay was the font desk staff, and the staff at the breakfast room. The most professional. There was a lovely lady at the front desk that gave me a cookie. She deserves a raise. Not for giving me the cookie (which was delicious) but because she was so genuinely nice and welcoming. She represented Double Tree very well. […] I recommend this location to anyone. Read moreGenuine Hotels.com guest review
"Supposed to be a romantic getaway"
We paid extra for the romantic package and got there and the staff did not even know we had paid for our room already. We told them we had purchased the romantic package and the girl said ok. Got to our room and the room looked like someone had just robbed the place. Drawers all opened, pillows on the floor, cushions off the chair, etc. we did not have […] the extra stuff in our room we paid for. We called down to the deck and the girl said ok and hung up on me. To top it all off we were next to a room full of screaming children. Will not go back to any Hilton chain after this experience. Read moreGenuine Expedia guest review
"3 star service"
One night stay for my girlfriends birthdayGenuine Hotels.com guest review
Very nice staff was friendly room was clean n comfortable over all stay excellent will choose it again to stay n tell a friend about itGenuine Expedia guest review
The condition and cleanliness of the hotel was great.No complaints here :)Genuine Expedia guest review
"Shower earns an A+"
Got a great deal as a last minute booking. Bed was comfortable, hotel was relatively quiet given occupancy, and the shower water pressure earns a superb rating. Instant hot water, too.Genuine Hotels.com guest review
wonderfulGenuine Hotels.com guest review
Very polite and respectful staff, Greeted and always smiled and helped with every problem I had. I would definitely recommend this hotel in particularGenuine Hotels.com guest review
The staff was warm and friendly, room clean, workout facility small but adequate, breakfast fantatstic. Was a terrific value for the price and I would definitely return.Genuine Hotels.com guest review
Hotel staff is fantastic. Room service was delicious and the server very gracious. Even made a special trip back up with the caramel topping for our dessert. Highly recommend this hotel.Genuine Hotels.com guest review
Great hotel.Genuine Hotels.com guest review
Check out process was very inefficient. Only 1 person was available to service a long line of people. Not a good use of my time especially because I had no additional charges to my bill.Genuine Expedia guest review
We had 7 people in 2 adjoining rooms and even though when we arrived the reservation was not properly made, the staff corrected it quickly. We were a bit disappointed with the room service prices as well as that there was no complimentary continental breakfast but all in all it was a great hotel.Genuine Hotels.com guest review
They shouldn't come knock on door specially weekends at 9am. but the services was great. thkx to all front desk helpGenuine Hotels.com guest review
My wife and I do a Hotel date night once and month and this was the first time for us to stay at the Hilton Double Tree. It was a great experience, professional, polite, staff and it was clean. We will be back I'm sure.Genuine Hotels.com guest review
"A trip to rember"
No complaintsGenuine Hotels.com guest review
My wife and I stayed just one night for the Jason Aldean concert. The room and service was super nice definitely would stay again.Genuine Hotels.com guest review
Very nice hotel. Already recommended it to two people. If I had to find anything to complain about, I guess I would say that we did feel like the house cleaning staff was rushing us to check out before check out time. Stayed on floor 11 & loved the view at night.Genuine Expedia guest review
"Quick business overnight."
The staff was very friendly. The location is great with easy access to everything.Genuine Expedia guest review
I really enjoyed my stay cant wait to come for a visit againGenuine Hotels.com guest review
Overall my stay was good. The AC unit did not work though and when I called to see if someone could come up no one ever came.Genuine Hotels.com guest review
My boyfriend and I went to dallas for the fair last weekend and we stayed at the doubletree. The staff was very friendly, the room was really clean and I loved the curtains.Genuine Expedia guest review
The room smelled clean and appeared to be clean. The bathroom was very small and the ceiling showed signs of obvious water damage and not enough towels. The bathroom was kinda dark too. I ordered room service and the messy wings were rubbery. The towels were very nice as was the robe and slippers. The toiletries were very nice and there was plenty of […] soap. The bed was very comfortable as were the pillows. I liked the blackout curtains. Read moreGenuine Hotels.com guest review
"super nice and friendly staff"
This is beyond my expectation, when I arrived the staff were very courteous, friendly and helpfull.Genuine Expedia guest review
"oops, wrong hotel."
Was not impressed at the level of security. Seems that the party can carry over from the hotel bar to the hallways at all hours of the night. Made a call to the front desk and still was not taken care of for an hour. For a family traveling by car, was looking forward to staying at a nice place and getting a good night rest. Very disappointedGenuine Hotels.com guest review
"it was alright"
It wasn't bad but it wasn't amazing either. It was good. It served it's purpose. The room wasn't a single bed like I asked and the tv remote didn't have batteries - little things - but nothing worth worrying about. They were very pleasant on check in and check out was okay aside from some confusion. The location is great because there is access to many […] things. I liked that we could walk next door for a sandwich or easily get on the road to many options. I like that they have some nice amenities in the room like a small microwave and fridge and even a safe and robe in the closet. I don't know if it's like that for all floors (we were on the executive floor) but it was a nice touch. The people on the desk were all very nice and willing to help in any way. Read moreGenuine Hotels.com guest review
We made a last minute change to our hotel when travelling to Dallas for the state fair. This hotel's hospitality was such a refreshing relief after a delayed and stressful trip. The fresh hot complimentary cookies upon arrival were a special treat, too! We look forward to staying at this hotel again next time!!Genuine Hotels.com guest review
Terrible serviceGenuine Hotels.com guest review
A frig and microwave would be nice in the rooms.Genuine Hotels.com guest review
"Nice place to stay"
vey enjoyable for the overnightGenuine Hotels.com guest review
The hotel was beautiful very clean. The only thing missing was the Continental breakfast and somewhere close to shopGenuine Hotels.com guest review
"OK Hotel AWFUL customer service"
The front desk at the hotel were not friendly at all. She was so impolite and friendly that she gave me the impression of a rude, careless front desk worker. She didn't say hello at the beginning nor a thank you at the end of the transaction. I would never reserve a room in that hotel again neither for me or my employes.Genuine Hotels.com guest review
We were so happy to see such a beautiful hotel and such a friendly staff, not to mention the warm cookies upon arrival!Genuine Expedia guest review
Wonderful! No complaints!Genuine Hotels.com guest review
"Very comfortable hotel"
Short overnight stay for visit with family and friends. Hotel check-in was slow, but additional personnel was brought in to manage backup. Older hotel has been refurbished, and was very comfortable.Genuine Hotels.com guest review
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