This was a trip with my grand kids and it was great. The hotel was in a perfect location and central to all we wanted to do. Our view of the Capital from our room was impressive and especially beautiful at night.Genuine Hotels.com guest review
all was good, except the covered parking filled up late at night and we had to valet. price was a little high for location.Genuine Hotels.com guest review
There were several examples of great customer service but the one that sticks out most... I left my cell phone in the rental car when we valeted (life stops without the cell) by the time I realized my mistake and was calling the valet stand (10 minutes max) the valet was headed up to my room to give it to me. He said "I saw it laying in your front seat […] and thought you might need it". Thanks for another great memory!!! Read moreGenuine Hotels.com guest review
"I would recommend"
The hotel had easy parking, was close to downtown, and offered a shuttle to downtown. The rooms were spacious and comfortable. I would stay again.Genuine Hotels.com guest review
"Middle of everything!"
The location of this hotel was close to all the must see attractions. You are walking distance to the State Capital, Bullock Museum, and the Govenors Mansion. It takes 5 minutes to get everywhere in Austin pretty much. The staff was as nice as could be and very friendly. The suite room was very spacious and offers great views of Austin. The amenities […] they give you are amazing and will hook you up! The only downside is that you have to pay for everything, and I mean EVERYTHING! From breakfast (which cost us a fortune), to wifi, to 5 hours of cartoons, and many more. Overall experience for us was great for the price! Read moreGenuine Hotels.com guest review
The stay was overall very convenient and the staff was very friendly. The rooms are spacious and clean and we could walk everywhere we wanted to go. However, there was no stovetop in the kitchen of our room, even if it was shown in the pictures. The pool was only 3ft deep and partly kind of dirty (hairs). Nevertheless, I would book this hotel again […] because the location is just great. Read moreGenuine Hotels.com guest review
"Great place to stay"
Only complaints are lack of parking in garage and wait staff in restaurant was poor.Genuine Expedia guest review
Wonderful rooms! Needs more elevators tho.Genuine Hotels.com guest review
"Nice hotel, love cookies"
clean rooms wonderful service, love location.The entire staff was friendly and met all expectations and beyond....Genuine Expedia guest review
The room was perfect for us, but housekeeping was not intentional on leaving enough things for the 5 of us who were in the suite. We had to ask for more coffee, coffee cups, wash rags, towels and we ran out of toilet paper We really liked it that the hotel offered to shuttle us to places. We would stay here again if the opportunity arises. Thank yo […] u! Read moreGenuine Hotels.com guest review
"Close to concert venue"
Disappointed with parking options and parking fee for upscale hotel otherwise pleased with service and quality of hotelGenuine Hotels.com guest review
Comfy beds, great room and very clean. I will stay again for sureGenuine Hotels.com guest review
"Great stay in downtown Austin"
The room was very clean, large and the bed was very comfortable. The location is very easy access from I-35 and there was not any of the standard downtown noise. Breakfast was over-priced but very good. The pool is comfortable and private. Staff was GREAT. I have stayed in every hotel in downtown Austin and would absolutely stay at this hotel the next […] time I come to Austin without question. Now the price of items from their 1st floor store is a little crazy, but it is what it is. Read moreGenuine Expedia guest review
Staff were friendly and helpful, with knowledge about the surrounding area. The room was clean, bed comfortable... what more do you need?Genuine Hotels.com guest review
"Great Spot, Will Return"
We stayed in our roomy suite for an out-of-town wedding and couldn't have been happier. Clean, comfy, convenient, and courteous. I will be back!Genuine Hotels.com guest review
I enjoyed my stay. Staff was friendly and clean hotel.Genuine Hotels.com guest review
AC did not keep bedroom cool enough at night.Genuine Hotels.com guest review
"Great amenities and excellent location"
The rooms have everything from a small kitchen with knives forks and plates coffee machine with great coffee. The bedroom was a good side with an excellent bed and good bedding our bathroom was very small and had no bath. Fortunately for us we didn't care as we always shower. The windows had blackout blinds in both the sitting room and the bedroom , […] and the sitting room had two chairs with a tv. There was a door between the bedroom and the little sitting room for privacy which was great. Our daughter and her family had a room two doors away , and it had a much bigger bathroom with a bath and the sitting room appeared to be larger and it had a couch which our one did not. This is FYI in case these things bother you. The location and area are good , you can self park or valet park, but I would say you still need to drive to wherever you are going especially the areas where you may want to get to a restaurant. The service was good and the staff polite and helpful. We did not eat here but we did use the swimming pool which was great. Read moreGenuine Hotels.com guest review
The rooms were very spacious and beautiful. There was enough bathroom space and mirrors. We slept 6 girls in a room and still had plenty of room to get dressed and to sleep.Genuine Hotels.com guest review
"Dog friendly, spacious w a view of the capital"
Overall I had an excellent experience here. I didn't try the food or bar but the room was large with a sitting area, kitchenette and balcony with a view of the Capital. Most hotels make you stay on the first floor if you have a pet. This hotel is extremely pet friendly & conveniently located near everything.Genuine Hotels.com guest review
A lukewarm experience here. The cleanliness of our room left something to be desired. You could see debris under edge of bathroom vanity had not been cleaned. Also went to use paper coffee cups in morning and one had clearly been used for coffee previously and rinsed out so threw it away and went to use a ceramic coffee cup in kitchenette and that also […] was dirty. Not what you would expect when paying that much for hotel. Read moreGenuine Expedia guest review
"First hotel booking"
This was my first time booking a hotel. Everything was easy, check in and check out. Parking was expensive. Nice to have a fridge but next time I'd probably save the difference with out it and not get a suite. There was a leak in the next room's sink and it made the carpet wet in my room. Unfortunately we had a big loud yellow fan in the room for four […] three days. Russell from maintenance was great about it, he gave us a round of drinks and a free movie but I wish hotel management would've gotten involved. I mentioned it down stairs and they acted like nothing was wrong. Overall, if the price was right I'd stay there again. The bed was super comfortable. Read moreGenuine Hotels.com guest review
"Nice hotel near the capital and UT Austin"
All rooms are suites here, so we had a living room area and a bedroom. In addition, there was a small balcony off the living room, where you could stand and see the capital and downtown. It was very nice and clean. The upkeep on the room was done well. I also liked the outside area with tables where we had a nice lunch.Genuine Expedia guest review
Nice hotel. Surprised of room size for price. Only issue was a/c didnt cool down rooms very wellGenuine Hotels.com guest review
"What a great stay!!"
From the moment we arrived until the moment we left, we were given exceptional service. The entire staff was friendly, helpful, and focused on making sure our stay was comfortable. We were pleasantly surprised that they offered a free shuttle to various events around the downtown area. We were dropped off at the front door of the concert hall, and when […] we were ready to return to the hotel, they were there in 5 minutes to pick us up. The room was spacious, comfortable, and quiet!! This will be my 'go to' hotel the next time I am in Austin! Read moreGenuine Hotels.com guest review
Nice accommodations; however the thermostat didn't work. Broken on 1st night, temp probably around 50 degrees. Had to call maintenance. He cut the cool vent off and then the the room became like an oven. I had to adjust the temperature by turning the heat on & off.Genuine Expedia guest review
"Need to replace ancient beds"
A decent and affordable hotel, especially in overpriced Austin. But the beds are way too soft and the mattresses have deep valleys, so very uncomfortable.Genuine Hotels.com guest review
"Great hotel in downtown Austin, Texas"
The Double Tree in Austin was conveniently located in downtown Austin, and walking distance to many attractions and hot spots. The rooms were clean and spacious. The staff was helpful across the board.Genuine Expedia guest review
Hotel is in a great location but over priced. Mattress had seen far better days.Genuine Hotels.com guest review
"Great hotel close to Capitol"
We enjoyed our stay - could see the Capitol from our balcony. Shuttle service was great taking us to our dinner location. Doorman was especially helpful and friendly.Genuine Hotels.com guest review
Parking tight toliet quGenuine Hotels.com guest review
great and friendly!Genuine Hotels.com guest review
"will stay again"
everyone was super nice, hotel was great, had brunch at Autro's - good mimosas and great food. can't wait to stay again!Genuine Hotels.com guest review
"Clean & Comfortable"
Very clean and professional double tree. My room was huge and big enough for more then a couple people I would think. I was very satisfied with the service and enjoyed the balcony. The location is good for being close to campus and the ATT Conference Center, but not best for walking around downtown and being a part of all the action. Although you are […] not far! Read moreGenuine Hotels.com guest review
"Nice Hotel for Conference Attendance"
I stayed here for a conference at the AT&T center. This was conveniently located and easy to get to. Great hotel to stay in and the staff couldn't have been nicer!Genuine Expedia guest review
The hotel room was clean and spacious with great views. I made a mistake with my reservation. I changed it through hotels.com the day before, but when we arrived at the hotel the hotel did not have the change. I showed the manager my confirmation email (thank goodness for smart phones!) and he took care of it right away.Genuine Hotels.com guest review
"Never stay again!"
The staff was rude and not knowledgable. There was a race and we inquired about being able to depart. They actually told me to call 611. Only 1 elevator was working other than service elevators. Our phone in the room was broken which the finally replaced only after numerous requests. I had a room which was handicapped and asked to be moved. They told […] me they were full and could not do it. My son came in and decided to stay, so I got on line and grabbed a room that evening and at a lower rate to boot!!!! Will never stay there again!!! Read moreGenuine Hotels.com guest review
"Hotel was fine, elevator situation inconvenient"
Was in Austin recruiting UT students. Room was spacious, clean, comfortable, etc. Service of people was very good and friendly. But only 1 elevator was working and frankly waiting more than a moment or two takes some of the shine off the place.Genuine Hotels.com guest review
Comfortable and well appointed. Convenient location. Good internet in the room.Genuine Expedia guest review
Comfortable and well appointed. Convenient location. Good internet in the room.Genuine Expedia guest review
This Doubletree is very well located for University visitors or Capitol are visitors. It has undergone a refurbishment which is very high quality.Genuine Hotels.com guest review
"Watch out for parking garage!"
Stayed here for a conference at Convention center. Paid self parking at hotel and when shuttle not in service had to drive and pay for garage at conv center. :(Genuine Expedia guest review
"Fun Girls Weekend"
We came for a girls weekend and from the moment we checked in we were treated like royalty. They arranged a car service, gave us a coupon for a free appetizer to the restaurant they helped us find and were so warm and friendly. An outstanding staff that went above and beyond to take care of us!Genuine Hotels.com guest review
"Nice hotel close to where we needed to be."
Very clean, roomy and close to where we needed to be.Genuine Expedia guest review
The hotel had only one elevator in operation and the one in the parking garage was not properly labeled and had poor access for people with suitcases. The room, although comfortable had a bathroom door which was largely glass and did not have a lock which was not very private even if sharing with a spouse. When someone used the bathroom in the middle […] of the night the light shined through the glass pane door lighting up the entire bedroom. Read moreGenuine Expedia guest review
The hotel was great... walking distance to the capital and Frank Erwin center perfect for going to concerts..Genuine Expedia guest review
Very easy to find. The staff was exceptionally helpful and friendly. The room was incredibly clean and comfortable. Valet parking was easy and very prompt to have our vehicle there for our departure.Genuine Expedia guest review
Overall the service and staff was awesome. Minor problem in the kitchen. Entire room had a bad sour smell. Our cleaning maid found food was left in the disposal after sleeping there for two days.Genuine Expedia guest review
"Amazing Hotel for Family and pets"
Its always hard to find a hotel that accommodates a family of five as well as three small dogs. I was so happy to find Double Tree accepted our three dogs with open arms and even let them use the front door. We stayed in a double queen suite on the 10th floor it was huge, clean, and even had a balcony. The pull out bed was soft and easy to sleep on. […] There was room for all five of us and for the dogs to be comfortable without being in each others business. The staff was friendly and very accommodating. The only thing that may be a bit bothersome is that on our first day they did not get to our room for cleaning till four and at that time we were back for a small nap, so they did not clean. Then on Monday morning we got a knock for house keeping at 9:00 am waking a couple of people. SO the odd times for housekeeping may bother some, but its not so bad. The second thing is if your staying here during a busy weekend the wait for the elevator is a bit long, but hey there's 15 floors so I understand. I just would like to see a faster way to get from the parking lot to the hotel we waited on average about 5-10 minutes and it was cold. It's minutes from the capitol and UT so there's lots to do! Read moreGenuine Hotels.com guest review
Super vacation. Trying restaurants and venues. This something that Austin has a lot of and my area where I live have very little of.Genuine Hotels.com guest review
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