"First hotel booking"
This was my first time booking a hotel. Everything was easy, check in and check out. Parking was expensive. Nice to have a fridge but next time I'd probably save the difference with out it and not get a suite. There was a leak in the next room's sink and it made the carpet wet in my room. Unfortunately we had a big loud yellow fan in the room for four […] three days. Russell from maintenance was great about it, he gave us a round of drinks and a free movie but I wish hotel management would've gotten involved. I mentioned it down stairs and they acted like nothing was wrong. Overall, if the price was right I'd stay there again. The bed was super comfortable. Read moreGenuine Hotels.com guest review
"Nice hotel near the capital and UT Austin"
All rooms are suites here, so we had a living room area and a bedroom. In addition, there was a small balcony off the living room, where you could stand and see the capital and downtown. It was very nice and clean. The upkeep on the room was done well. I also liked the outside area with tables where we had a nice lunch.Genuine Expedia guest review
Nice hotel. Surprised of room size for price. Only issue was a/c didnt cool down rooms very wellGenuine Hotels.com guest review
"What a great stay!!"
From the moment we arrived until the moment we left, we were given exceptional service. The entire staff was friendly, helpful, and focused on making sure our stay was comfortable. We were pleasantly surprised that they offered a free shuttle to various events around the downtown area. We were dropped off at the front door of the concert hall, and when […] we were ready to return to the hotel, they were there in 5 minutes to pick us up. The room was spacious, comfortable, and quiet!! This will be my 'go to' hotel the next time I am in Austin! Read moreGenuine Hotels.com guest review
Nice accommodations; however the thermostat didn't work. Broken on 1st night, temp probably around 50 degrees. Had to call maintenance. He cut the cool vent off and then the the room became like an oven. I had to adjust the temperature by turning the heat on & off.Genuine Expedia guest review
"Need to replace ancient beds"
A decent and affordable hotel, especially in overpriced Austin. But the beds are way too soft and the mattresses have deep valleys, so very uncomfortable.Genuine Hotels.com guest review
"Great hotel in downtown Austin, Texas"
The Double Tree in Austin was conveniently located in downtown Austin, and walking distance to many attractions and hot spots. The rooms were clean and spacious. The staff was helpful across the board.Genuine Expedia guest review
Hotel is in a great location but over priced. Mattress had seen far better days.Genuine Hotels.com guest review
"Great hotel close to Capitol"
We enjoyed our stay - could see the Capitol from our balcony. Shuttle service was great taking us to our dinner location. Doorman was especially helpful and friendly.Genuine Hotels.com guest review
Parking tight toliet quGenuine Hotels.com guest review
great and friendly!Genuine Hotels.com guest review
"will stay again"
everyone was super nice, hotel was great, had brunch at Autro's - good mimosas and great food. can't wait to stay again!Genuine Hotels.com guest review
"Clean & Comfortable"
Very clean and professional double tree. My room was huge and big enough for more then a couple people I would think. I was very satisfied with the service and enjoyed the balcony. The location is good for being close to campus and the ATT Conference Center, but not best for walking around downtown and being a part of all the action. Although you are […] not far! Read moreGenuine Hotels.com guest review
"Nice Hotel for Conference Attendance"
I stayed here for a conference at the AT&T center. This was conveniently located and easy to get to. Great hotel to stay in and the staff couldn't have been nicer!Genuine Expedia guest review
The hotel room was clean and spacious with great views. I made a mistake with my reservation. I changed it through hotels.com the day before, but when we arrived at the hotel the hotel did not have the change. I showed the manager my confirmation email (thank goodness for smart phones!) and he took care of it right away.Genuine Hotels.com guest review
"Never stay again!"
The staff was rude and not knowledgable. There was a race and we inquired about being able to depart. They actually told me to call 611. Only 1 elevator was working other than service elevators. Our phone in the room was broken which the finally replaced only after numerous requests. I had a room which was handicapped and asked to be moved. They told […] me they were full and could not do it. My son came in and decided to stay, so I got on line and grabbed a room that evening and at a lower rate to boot!!!! Will never stay there again!!! Read moreGenuine Hotels.com guest review
"Hotel was fine, elevator situation inconvenient"
Was in Austin recruiting UT students. Room was spacious, clean, comfortable, etc. Service of people was very good and friendly. But only 1 elevator was working and frankly waiting more than a moment or two takes some of the shine off the place.Genuine Hotels.com guest review
Comfortable and well appointed. Convenient location. Good internet in the room.Genuine Expedia guest review
Comfortable and well appointed. Convenient location. Good internet in the room.Genuine Expedia guest review
This Doubletree is very well located for University visitors or Capitol are visitors. It has undergone a refurbishment which is very high quality.Genuine Hotels.com guest review
"Watch out for parking garage!"
Stayed here for a conference at Convention center. Paid self parking at hotel and when shuttle not in service had to drive and pay for garage at conv center. :(Genuine Expedia guest review
"Fun Girls Weekend"
We came for a girls weekend and from the moment we checked in we were treated like royalty. They arranged a car service, gave us a coupon for a free appetizer to the restaurant they helped us find and were so warm and friendly. An outstanding staff that went above and beyond to take care of us!Genuine Hotels.com guest review
"Nice hotel close to where we needed to be."
Very clean, roomy and close to where we needed to be.Genuine Expedia guest review
The hotel had only one elevator in operation and the one in the parking garage was not properly labeled and had poor access for people with suitcases. The room, although comfortable had a bathroom door which was largely glass and did not have a lock which was not very private even if sharing with a spouse. When someone used the bathroom in the middle […] of the night the light shined through the glass pane door lighting up the entire bedroom. Read moreGenuine Expedia guest review
The hotel was great... walking distance to the capital and Frank Erwin center perfect for going to concerts..Genuine Expedia guest review
Very easy to find. The staff was exceptionally helpful and friendly. The room was incredibly clean and comfortable. Valet parking was easy and very prompt to have our vehicle there for our departure.Genuine Expedia guest review
Overall the service and staff was awesome. Minor problem in the kitchen. Entire room had a bad sour smell. Our cleaning maid found food was left in the disposal after sleeping there for two days.Genuine Expedia guest review
"Amazing Hotel for Family and pets"
Its always hard to find a hotel that accommodates a family of five as well as three small dogs. I was so happy to find Double Tree accepted our three dogs with open arms and even let them use the front door. We stayed in a double queen suite on the 10th floor it was huge, clean, and even had a balcony. The pull out bed was soft and easy to sleep on. […] There was room for all five of us and for the dogs to be comfortable without being in each others business. The staff was friendly and very accommodating. The only thing that may be a bit bothersome is that on our first day they did not get to our room for cleaning till four and at that time we were back for a small nap, so they did not clean. Then on Monday morning we got a knock for house keeping at 9:00 am waking a couple of people. SO the odd times for housekeeping may bother some, but its not so bad. The second thing is if your staying here during a busy weekend the wait for the elevator is a bit long, but hey there's 15 floors so I understand. I just would like to see a faster way to get from the parking lot to the hotel we waited on average about 5-10 minutes and it was cold. It's minutes from the capitol and UT so there's lots to do! Read moreGenuine Hotels.com guest review
Super vacation. Trying restaurants and venues. This something that Austin has a lot of and my area where I live have very little of.Genuine Hotels.com guest review
Only issue I had was stopper in sink not working properly and shower continued to drip water for a long time after turning off. Nice large room. Comfortable beds. Staff was VERY friendly and attentiveGenuine Hotels.com guest review
"Great location for our needs."
Staff was so helpful and kind. Really impressed.Genuine Expedia guest review
"Nice hotel poor service"
What good is valet parking if you have to wait 20 minutes for your car?Genuine Hotels.com guest review
"Very nice and great location"
Very close to UT and the Capital.Genuine Hotels.com guest review
I liked everything except the lack of a bathtub.Genuine Hotels.com guest review
Loved location for attending UT game and visiting campus. Problem with elevators under construction. Frustrating to use themGenuine Hotels.com guest review
Loved this hotel and will def go back for another stay!!! There was fourteen of us staying there together, and everybody felt the same way.Genuine Hotels.com guest review
"Recently updated, close by Capital"
Pleasantly surprised by updates to room, clean and bright. Only drawback was parking but it was during ACL Fest and they were fully booked so to be expected.Genuine Expedia guest review
The Shuttle service was extremely convenient an shuttle driver Evan was awesome!Genuine Hotels.com guest review
"Over and Beyond the call of DUTY!"
Room was not ready at 4 pm check-in, so they gave us some free drink coupons and said it would be an hour or so....no problem and left my phone number to call when it was. 1/2 hour later called and said they were going to up grade us and also gave us another suite (at no additional charge) for our other guest that was coming in later. Also received […] breakfast vouchers and more cookies! WOW... that's going over and beyond .... Will always check with them first on next HOTEL.COM stay!! Read moreGenuine Hotels.com guest review
"Girls ACL trip"
Great location for downtown Austin. We took cabs the hole weekend. It was about a $7 cab fee to get to 6th st. Will def stay there again.Genuine Expedia guest review
"Great hotel close to Capital."
Room was huge! Great kitchen area. Valet parking exceptional. Walking distance to many restaurants.Genuine Expedia guest review
"Perfect for ACL"
I really enjoyed my stay. All the staff was courteous and helpful and made sure to accommodate my needs well. The shuttle service to the buses for ACL was extremely convenient and great help.Genuine Hotels.com guest review
"Affordable nice hotel"
Very enjoyable! Hotel staff were very helpful and friendly! The room was spacious and clean....Enjoyed the suite! Needed more sugar and cream for morning coffee. Good stay!Genuine Hotels.com guest review
"At the steps of the Capital"
The hotel was undergoing renovations during our stay and the finished parts look great. The final result should be well worth any minor inconvenience. Just a block from the capital grounds the hotel sits overlooking the city. Staff were friendly. Pool and outdoor amenities comfortable.Genuine Hotels.com guest review
"Perfect location for University of Texas events"
Staff was friendly and prompt with all services. Whether it was the front desk, restaurant & bar, or the bell hops, the entire staff was helpful and no request was too much to ask. The shuttle service is an excellent perk and the warm chocolate cookies are worth the stay!!Genuine Expedia guest review
"Second time and will be back."
Love this hotel for their two bedroom option. They are a large floor plan with a balcony. Can't forget the great tasting complimentary cookies.Genuine Hotels.com guest review
This was an awesome hotel. Great location to my class.Genuine Hotels.com guest review
$20 for parking in a hotel you're staying at is offensiveGenuine Hotels.com guest review
Very pleased with our overnight stay! The suite with kitchenette was the best! Perfect for our baby too!Genuine Hotels.com guest review
"Capital, Foriegn and Domestic Resturant,"
Great location for downtown, excellent view of the Capital, limited parking for trucks outside, plenty of parking space for cars in parking garage. Valet was able to accomadate parking for my truck. Room was very nice, kitchenette, living rm, bedroom, 2 TV's, big bathroom. Loved the convienance of hotel has shuttle to go anywhere within 2 mile radius. […] I would stay here again. Read moreGenuine Hotels.com guest review
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