We visited Baltimore for the weekend. This hotel looked great online was priced great. Once we arrived we were greeted promptly and given our room keys and coupons for breakfast and afternoon drinks and snaks. Which is a new one for me. The overall room was clean a bit outdated but very quiet. Breakfast was great by far the best hotel breakfast we ever […] had. Read moreGenuine Hotels.com guest review
"In and Out"
Only at the hotel for one night. Headed to airport in early morning. Room was nice and clean. Food in lounge-so,so. Friendly staff.Genuine Expedia guest review
Would have liked a bit lower rate. My stay provided me the Quietness and relaxation I was hoping for.Genuine Hotels.com guest review
My experience was very good. Nice friendly staff. Enjoyed the breakfast and snacks and drinks offered at the bar.Genuine Expedia guest review
"Elevators were slow"
Breakfast lines were like being in line at Disney World. Please go back to waiting on tables.Genuine Expedia guest review
"Great amenities near the airport"
We stayed just one night on our way back to NJ from the University of Maryland, and decided to take the evening in Baltimore. The Embassy Suites is always a nice stay for us, particularly with the buffet breakfast. Hotel lodging and comfort were great, and the price was more affordable than staying right at the Inner Harbor. Rooms were comfortable and […] spacious, and the ground and interiors were classy. Would definitely stay there again for a Baltimore vacation. As you would imagine, this hotel is geared towards airport travelers and executives, and a shuttle runs continuously between the airport and hotel. I would suggest having a shuttle also running to the Inner Harbor, which would broaden the hotel's base of travelers by offering an easy way into the Harbor (and avoiding having to take the Light Rail service). Otherwise, everything was great. Read moreGenuine Expedia guest review
"Very Nice Facility"
Great location with nice large suites and plenty of room. Breakfast is a plus!Genuine Hotels.com guest review
Very nice!Genuine Hotels.com guest review
"Great breakfast, unreliable shuttle."
The room was great. I really liked the extra living space with a separate TV. The free hot made-to-order breakfast was wonderful. The beds were very nice and soft. The shuttle is supposed to run every 30 minutes to the airport on the hour and half hour, but I found it consistently late. Once, it was supposed to pick me up at the Amtrak, but I had to […] call twice and wait about 30 minutes before getting the ride. It was nice having the free shuttle though. They were even willing to take me to nearby restaurants and pick me back up at no additional charge. The toilet was broken. I called and reported this around 12:30pm. We left and did not return until about 7pm. It was still not repaired. I called again and it was fixed quickly this time. Overall, it was a very good experience. Read moreGenuine Hotels.com guest review
"Hotel Double Booked"
This survey is not applicable for my situation. I have stayed at this location a number of times with no issues however, on this day, I drove 6 hours and spent the day in downtown Baltimore before arriving at the hotel. When I went to the desk I was told that there was a computer glitch and that there were no rooms and that they could cancel my reservation. […] They did attempt to find rooms for some guest but all of the hotels that were close by were booked. I ended up driving two hours away to find a hotel with the assistance of Hotels.com. Needless to say this was not the best situation for me and my guest whom had never been to Baltimore before this day. Read moreGenuine Hotels.com guest review
One bad experience can destroy a pleasant stay. On the last day of my stay, I took some belongings to my vehicle prior to check out. Since, I was returning to the room, I also opened my windows to enjoy both the view inside the hotel as well as out. When I arrived back to my room, the door was propped open. I walked in to find housekeeping standing […] very close to the place where I left my purse... I called out and a young lady turned around. I asked what she was doing in my room as there were still 2 hours until checkout. She looked surprised and quickly exited the room stating, "I thought you were gone because all of the windows were open." I hunted around the room and my purse to make sure nothing was taken. I noticed that a small bottle of room spray was taken. I looked in the trash (still full) and did not find it. I immediately called down the hallway to the young lady to inquire if she had seen it. She reached IN her POCKET OF HER AND PRODUCED THE SPRAY. I grabbed my belongings and reported the incident to the front desk. She apologized and stated that she would inform the Housekeeping Supervisor. Although I left my name, and room number at the front desk, I have not heard anything from the Hotel since my departure. No courtesy call stating an apology or anything regarding the incident. Needlesstosay, I am disappointed! Who knows how many other times this has happened. Read moreGenuine Hotels.com guest review
"Sail Away to Inner Harbor"
I was staying here with my girlfriend for a weekend of visiting Inner Harbor. The drive in and back was so simple and easy. The hotel staff was great with directions no matter where we inquired about going. The roads were easily marked and easy to find, but on top of that, the hotel had a list of attractions that they already had printed out directions […] for easy access. They also had many local restaurants identified with easy to follow direction, both to and back from the attraction. From the buffet cooks, to the room service attendants, to the front desk people everyone was so polite, friendly, and went out of their way to make sure we were satisfied. Read moreGenuine Expedia guest review
Happy hour way too crowded and snacks were sparse. Overall clean rooms and pool was niceGenuine Expedia guest review
The room was odd and crampy like sardines in the front room a single wide hall way inbetween to the bathroom an then a lovely sized king bed with just enough room to walk around it like I said odd an crampy everything was clean breakfast was good but a 20minute wait in line for power eggs not the best experience, over all was ok but will never go back […] because I laid my husbands belt and hat on bed next to his jacket he was helping with the girls and getting frustrated helping us all down to the car he slipped his jacket on and walked out 20 min later at the inner harbor parking garage I asked where is your hat he said * blank on the bed with my belt we called an front desk said they would notify house keeping -so at the end of our day we back tracked 20min to the hotel where we were told no items where found or reported an house keeping says there are no belts or hats of any kind for any room at all. Huh guess they through them away or someones really happy about there new found thievery. Read moreGenuine Hotels.com guest review
"Would definitely stay again"
Only complaint as previous reviews state, happy hour complimentary drinks could be "stepped" up a notch.Genuine Hotels.com guest review
The only thing I would suggest to enforce is"PLEASE WEAR SOMETHING MORE THAN PAJAMAS AND HAVE SOME SHOES ON WHEN YOU CoME DOWN FOR BREAKFAST" Other than that everything went perfectly. The visit was great the ambiance was better guest services was fantastic. an incredibly good hotel to visit when in the area. I am definitely coming back again!Genuine Hotels.com guest review
"A perfect stay"
My husband and I visited for a weekend getaway, it was lovely. The staff greeted us right away upon our entry. The breakfast buffett was hot and tasty and the room was very clean.We will be backGenuine Hotels.com guest review
This hotel was perfect, the breakfast, and the happy hour was good. My only suggestion would be to have better finger food, and another bar tender, the line was quite ridiculous. However i well be returning!!Genuine Hotels.com guest review
Very relaxing great atmosphere very quiet. Great service for breakfast and housekeeping.Genuine Expedia guest review
fineGenuine Hotels.com guest review
"i would book it again"
I really enjoyed staying at the Embassy... when I come to Baltimore again I hope there rates are good because I would book them again.Genuine Hotels.com guest review
This hotel is one of the last that still has smoking rooms.Genuine Hotels.com guest review
"Close to airport"
We actually chose to stay here because of it's locality to the BMI airport and the shuttle but it turned out to be a nice hotel that we plan to return to. The staff was very friendly and helpful. Our 2 year old loved the fish in the dining area/bar. The complimentary happy hour was a nice touch. Our room was spacious, clean, comfortable and quiet.Genuine Expedia guest review
"Nice hotel next to airport"
Terrifically convenient, comfortable and clean accommodations. Staff was first class friendly and helpful. Evening complimentary happy hour and abundant breakfast choices are a bonus.Genuine Expedia guest review
"Good amenities for the price. Great Breakfast."
We stayed here one night and chose to stay at this one instead of the one by the harbor because of the indoor pool for the kids. The happy hour is nice and they gave us all the drinks we wanted. There is a lot of options to choose from for breakfast. I had to use the business center to print something and I was not able to access my yahoo email. We […] told the front desk and they got someone in there right away and he was able to fix it. Read moreGenuine Expedia guest review
"Great property but missing one thing"
No free wi-fi for guestrooms. Daily charge of $9.95Genuine Hotels.com guest review
"A great place to stay near BWI"
Everyone was just great.Genuine Hotels.com guest review
"Nice hotel, convenient location, houskeeping bad"
housekeeping did not empty the trash. As usual we enjoyed the free breakfast with chef prepared omlettes. Overall we enjoy this hotel.Genuine Hotels.com guest review
"Great Hotel! Would gladly stay there again."
I thoroughly enjoyed my stay. It was a clean and welcoming environment. Not to bad on the eyes either. The only negative thing I have to say about my stay is that the bartender was slightly rude, other than that, the rest of the staff were very helpful and friendly and I had a overall great experience.Genuine Expedia guest review
This hotel is amazing on every level you could think of. The staff was incredible and acted like family! The view of the center lobby/restaurant/bar/visiting area from every level is incredible. Beautiful facility! Thank you for an incredible stay!Genuine Expedia guest review
"Most helpful staff I've ever had"
My family and I went to Baltimore to go see two NFL football games in the same day. The weekend staff did an amazing job of helping us with train directions and shuttle service. The drivers were awesome and the front desk was very friendly as well. With a good breakfast to start each day, it was the best hotel experience I have had.Genuine Hotels.com guest review
The hotel was nice and the rooms were good. Typical for what you would expect at an Embassy Suites Hotel I was more than a little annoyed to find that they would not give me Hilton points because the rooms were booked through Hotels.com. We checked out at 5 am. I went to the desk and no one was there. I said hello a couple of times and no response. […] I finally used my cell phone and someone answered and came right out. I am sure that she was asleep since it would have been impossible for her to be so close and not to hear me or know that I was there. Read moreGenuine Hotels.com guest review
"It felt like family"
It was quite cozy and very relaxing.Genuine Expedia guest review
"in town for a wedding"
loved it and thought it was a great valueGenuine Expedia guest review
"A Great Visit"
Beautiful hotel with a manager's cocktail party. Also a free breakfast buffet each morning. Everything was cooked to order and delicious.Genuine Expedia guest review
We have stayed at this hotel once every fall for the past 5 years when we visited Annapolis for a football game. I need to specifically send a shout out to the woman who works the breakfast counter and makes the omlettes. She is the most engaging, memorable and friendly personality at this hotel. Whatever they pay her isn't enough for how much she adds […] to the pleasure of our annual visits! Read moreGenuine Hotels.com guest review
"Nothing special-would not return"
The hotel is in need of updates. The decor looks tired and worn with paint coming off of corners. Two of the three treadmills in the fitness center were nonfunctioning. Room service was passable-had a salad with chicken added. It was ok but would have preferred a filet mignon ( you would think with a restaurant name like Chop that they would have had […] other cuts of beef besides NY strip!) I would have eaten elsewhere but NOTHING is close other than other hotels (and I considered ordering from them!). I had coconut cake for desert. Not good. Obviously previously frozen and the coconut topping was an epic affair of pure sugar smeared between extremely dry cake layers. Breakfast was fair. They cook eggs to your preference but use a lot of oil in the process. Other buffet offerings were passable: oatmeal, white bread and white English muffins (I'm a fan of whole grain), juices, cereal. The hotel was clean and the staff friendly; I felt safe. However, there are other better places to stay at BWI such as the Westin. Read moreGenuine Hotels.com guest review
"Great location to the casino and the harbor"
Needs some upgrades to the room's furniture. Overall nice stay. Love the breakfastGenuine Expedia guest review
"Not as good as other Embassy Suites"
Overall, I thought the Embassy Suites at BWI ok. I mean, it had the things you'd expect from an Embassy Suites, like the cooked-to-order breakfast, manager's happy hour, and the living room as part of your room. However, I didn't feel it was as nice as other Embassy Suites I've been to, especially when it comes to cleanliness. The outside-glass of the […] glass elevators was filthy. In my bathroom, it looked clean, but then when you look at the cracks and crevices, you see dirt...lack of attention to detail. For the money I paid, I would not go back there. Read moreGenuine Hotels.com guest review
"Navy Air Force Football Weekend"
This Hotel was great. Room was spacious comfortable and quiet. Breakfast every morning a real plus and the happy hour was nice as well. Staff were courteous and helpful. In the moderate price range this hotel was better than expected.Genuine Hotels.com guest review
"Great location but bad Room Conditions"
This hotel is in a great location and staff was very nice. The room was not very clean. Mold in bathroom, dirty linens on pull out couch and closet door would not close unless it was kicked numerous times.Genuine Hotels.com guest review
Best hotel I've stayed at in along time. I would recommend this place to anyone.Genuine Hotels.com guest review
"Not bad, but not great."
Nice large rooms, but our A/C did not work well, especially in the bedroom. This was a higher priced King Corner Suite. Only stayed for 1 night, so told front desk staff on the way out. Happy hour is a nice idea, but no way to get near the small and understaffed bar to get a drink. Could not check in at 1:00, had to wait until 3 pm, which is the rule, […] but would have been nice to find a room earlier. Breakfast was very good. Read moreGenuine Hotels.com guest review
"Red Sox getaway"
Hotel was comfortable and staff were nice and helpful. The shuttle service was great(airport and rail). The breakfast is ok although extremely busy. The bed was very comfyGenuine Hotels.com guest review
Had no problem checking in, room was clean, food in cafe style setting was good, though it took a while to get. Walls were thin, but king bed had 4 comfortable pillows. Conference Room was small but not stuffy and hot, and we didn't run out of coffee. People enjoyed the late afternoon manager's reception. Overall, a decent hotel as you would expect […] from Embassy. Read moreGenuine Hotels.com guest review
"Close to inner harbor"
It was a wonderful trip. We stay at this location because of the easy access to the Inner Harbor. The only thing is the fish pond they have down by the bar smells very bad. It is like an uncleaned gold fish bowl, so avoid sitting next to it lol.Genuine Hotels.com guest review
Great.Genuine Hotels.com guest review
"Park and Fly vacation"
Stayed the night before our flight, and left car in parking lot until our return. Everything worked out great. Liked the layout of the hotel, and everyone was helpful and friendly. Would stay here again.Genuine Hotels.com guest review
We had booked a non-smoking room. But, at around 12 in the night we could smell cigarette smoke coming from the adjacent room. We called the front desk and they moved us into a different room. This was a little inconvenient.Genuine Hotels.com guest review
As usual a very nice hotel. The breakfast as always is great!!! Very friendly staff.Genuine Hotels.com guest review
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