Crowne Plaza Mutiara Kuala Lumpur - Kuala Lumpur

The Crowne Plaza is very close to the Kuala Lumpur Convention Center and the Petronas Towers. The only quibble I have against the hotel is the usual complaint I have against fancy hotels, which is their high charge for internet access.

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Genuine Hotels.com guest review

Very nice hotel. Excellent location. Helpful staff. Definitely recommended !

Genuine Expedia guest review

I was very happy with the friendliness and efficiency of the staff. It was great to have access to the Crowne Club facilities it made our stay much more comfortable. It was very important to be close to transport as traveling by cab in KL means you spend a long time sitting in traffic. This hotel also has walkway access to the twin towers and the shopping […] centre within the first few floors. I'd definitely stay here again. Read more

Genuine Hotels.com guest review

This used to be the Hilton Hotel, and I've used its Club Bar for business lunches in years past, as well as the Planters Inn buffet. Crowne Plaza has kept up standards quite well. It is right in the middle of the business and restaurant district I use - Jalan Sultan Ismail - and it has an elevated train station immediately outside

Genuine Expedia guest review

It was a very nice stay in the crown plaza hotel, I will tell to all my friend about the hotel

Genuine Expedia guest review

Overall the hotel was very nice. It seems a bit old and worn, but the excellent staff make up for anything that the hotel might be lacking. The pool area is great, very nice location, and several food options in the hotel itself. Wonderful bathrooms too!

Genuine Expedia guest review

Internet access was 57 MYR (approximately $18.95) per day... I thought that this was pretty unreasonable but since I had planned to use the internet to book follow-on travel and for researching activities, I paid for it. When I checked out, I realized that I'd been charged twice for one day. I pointed out this error to the desk clerk. After checking […] on the charge, she refused to remove it because I had used two different devices to connect to the internet. In fact it was true - I had used my laptop and my friend had used his. But there is only one internet cable in the room and we paid for 24 hour access. Ultimately I was stuck with an almost $40 bill for internet access for one day! That is ridiculous and will be the last of my money that Crowne Plaza receives. I have stayed with them in the past for the MotoGP event but I will not use them in the future due to this issue. Read more

Genuine Expedia guest review

All was nice with me except noise at night from other rooms and not all the floor non smoking.

Genuine Expedia guest review

This was a great hotel, in a great location. It was so convenient and the staff so helpful. We all enjoyed it so much, especially the kids.

Genuine Expedia guest review

I had a great time in KL and the Crowne Plaza was a great place to get some rest and to serve as my hotel during my adventures in Malaysia.

Genuine Expedia guest review

This was my first visit to Kualar Lumpur, and such a pleasant experience. The monorail, was a bonus, the traffic as in most cities is busy to say the least, so to have the monorail situated right opposite the hotel was amazing. It was easy to navigate, we just checked on the maps where we wanted to go, and bought the tickets, that simple and so close […] to everything we wanted to see. China Town is a must, the Petronas Towers awesome. Would definitely recommend and would visit again. Read more

Genuine Expedia guest review

very nice hotel,central to KL, clean ,modern and happy helpful staff would recomend to stay and would stay there again .

Genuine Hotels.com guest review

Staying was comfortable, but location not convenient for indian vegetarians as no good indian Veg restaurants nearby. In Malaysia even the international chain of Food outlets like the Pizza Hut and Mcdonalds do not serve vegetarian pizzas or veg burgers.The pure veg restaurants were at quite a distance.

Genuine Hotels.com guest review

Firstly, the location is well-placed; very close to monorail station and within short walking distance to Bukit Bintang where food and shopping are in abundance. Very clean hotel and the rooms are very comfortable. My wife and all our 4 children really love it that they wouldn't mind staying there again on our next visit to KL. Hospitality and good […] customer service from staff make it even more satisfying that reallly reflects the Malaysian culture, truely Asian. Thanks a lot, our short family vacation was made! Read more

Genuine Hotels.com guest review

Very nice room. Very good breakfast. Perfect location, 10 minutes walk to Petronas towers, 5 minutes to the Pavillion mall. Full size gym - never seen anything like it in a hotel.

Genuine Hotels.com guest review

It was a great stay. Bathroom and room was huge, pretty great amenities, but the bed could be more comfortable.

Genuine Expedia guest review

Excellent location to main tourists sites, but really trouble about their Internet connection.

Genuine Expedia guest review

Staff of the hotel so nice ,polite and helpfull. Room so nice and clean. Will come again and again. Breakfast so many of choices.

Genuine Hotels.com guest review

Comfortable room with easy access to meals, restaurants and shopping. Quick walk to Petronas twin towers and KL tower

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was great place to stay If you want a central location in Tokyo. Shinjuku proper is just outside to front door. It is very clean and has great rates for the quality.

Genuine Hotels.com guest review

Great hotel, centrally located, very friendly staff. The lady who cleaned our room on 28th floor always smiled and said hello to me every time, it made my day. Great Malaysian Hospitality.

Genuine Expedia guest review

The staff are exceptional. The location is great and the club floor is definitely worth the extra cost. Perfectly functional gym and nice pool. Really recommend and am so sad to hear that it wont be around for much longer!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel room was very nice and comfortable. areas in hotel are looking tired and maintenance in the toilets of the restaurant in the hotel left a lot to be desired.

Genuine Hotels.com guest review

We loved this hotel !! I'm always really honest with my reviews and I would stay here a hundred times over before returning to Traders ! The room was fantastically huge !! The pool was gorgeous, with lovely large loungers. And we loved the British style pub. And it was location, location, location for all things central. We couldnt believe how close […] we were to the the Pavillion Mall. Would definately recommed this hotel for location & the different deals they offer. Make sure to check out the Sunday Champagne Brunch !!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The location is great, but other than that, the hotel is VERY dated and the service was nothing short of was appalling.

Genuine Expedia guest review

staff was very helpfull and the hotel was too good for the price.Would definetly recommend this hotel

Genuine Expedia guest review

WE were on a family vacation and stayed for just 3 nights. The check in was smooth, and the room perfect for the short stay. Very well equipped and the Free internet was quite good. Hotel Location is perfect to explore KL. The MRT station Raja Chulan right at the door of the hotel was the most convenient. Would recommend this hotel greatly.

Genuine Hotels.com guest review

For the room rates, the quality of services provided is good value for money. Hotel is next to LRT, making it convenient to travel around city center.

Genuine Hotels.com guest review

Good value for money particularly if you are a member of Priority Club. Staff is friendly, hotel is well located and rooms are comfortable. I enjoyed staying there.

Genuine Expedia guest review

We were a bit dissappointed with this hotel; it declares itself as a 5 star hotel however when compared to others in Singapore and Malaysia it fell short in a few areas. When we first arrived the door staff failed to assist us from our taxi and we had to wheel our own cases in. We also had lots of small ants in our room, in the bed and around the tea […] making facilities. When we asked for a room change we were initially told that they only had a downgraded twin room available; however, this was sorted by the duty manager who miraculously found us an identical room 5 minutes later! The 'upmarket' restaurant iSHQ was very dissappointing; staff were initially not available to make a table reservation when we looked in. There was no wine list and there were only two bottles of red wine available (one at around £100). Staff were also very poor in providing service; the wine was presented to my wife and poured for her to taste, even though I had ordered it. The food was however, excellent! When we took our wine and went to an upstairs bar we were also ignored by the staff member there (not welcoming us or lighting our table candle as she had for other guests) seemingly because we already had drinks. This hotel seemed the perfect place to stopover for one night before travelling onwards, however it transpired to only be frequented by business people and the hotel seemed to cater primarily for them. Read more

Genuine Expedia guest review

Friendly and helpful staff

Genuine Hotels.com guest review

I was very pleased and very comfortable. The staff was very courteous and the location is fantastic. Keep it up. Will stay again next time.

Genuine Hotels.com guest review

Great location! Just few mins waliking distance from Pavilion, KLCC, n all the hot spots. The only drawback is that the room is a bit smaller. But other than that everything is GREAT

Genuine Hotels.com guest review

The hotel was covenient in all aspects - be it the location, proximity to lot of attractions, comfort levels and the friendliness of the staff. The lobby is warm and grand, restaurants good and the room was of adequate size with all comforts and modern amenities.

Genuine Expedia guest review

This hotel is well located and has good service. The monorail is just outside to take you to China town or other places. The only problem was the breakfast the first morning. Almost all food was gone when we came down at 10...

Genuine Hotels.com guest review

Everything in this hotel is maintained to the highest standard. They even supplied all toiletries,and when it rained the concierge supplied us umbrellas. The location is great with shopping and local Food close by. Highly recommended

Genuine Hotels.com guest review

A five star facility at reasonable cost,.....good to see that Accor group has ensured quality sleeping comfort at Crowne as well....

Genuine Expedia guest review

The hotel was supurb, staff were amazing and very friendly. Facilities are very well kept and complete. Comfort and standard of the rooms was also very high. Highly recommend this hotel to all travellers and will return next time I'm in KL. Thank you Crowne Plaza for contributing to a wondeful experience in Kuala Lumpur.

Genuine Expedia guest review

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Genuine Hotels.com guest review

A Fantastic experience. This was our second time staying at the Crowne Plaza and once again enjoyed our stay thoroughly. The cleanliness of the rooms was great, and the staff were always ready to help with whatever we needed and with the hotel situated in an idealic area with Pavillion Shoppiing Mall across the street plus the Monorail right out the […] front of the hotel i wouldnt stay anywhere else. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff is extremely friendly and the overall service is very good. The stay is very pleasant. My only gripes are with the hardness of the bed, although it may be good for those with back problems and the room temperature at night - it is too cold even though the thermostat is set to 27 deg and there are no blankets provided. I can understand that […] the flushing system tries to save water, but it needs getting used to: toilet paper tends to stick on the side and the flush button has to be held down throughout the flush! Read more

Genuine Hotels.com guest review

Nice helpful and friendly staff, great location with the handily monorail just across the road. Room was nice overall, great shower, spacious, several tv channels, bed a bit too hard for us, bed drape not the cleanest, neither was the chaise chair. Staff allowed an early 10am check in at no extra charge. The outdoor pool area was very nice. Very satisfied […] overall for the money. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel is a little older but in good condition. the room was great with an excellent bathroom. However we would not recommend this hotel and would not stay again as we found the service to be well below the standard of other hotels we have stayed in in KL. We found the common areas of the hotel e.g. the lobby bars etc to have no atmosphere and the […] staff to be less than helpful. The porters and concierge were very good but other staff members were not so good. We didn't have a turn down, our room was not ready when we arrived and to comensate they gave us one free coffee (not two even though we were a couple). When we went to get our free drink the waitress was very rude. In the end we ate and drank at other hotels where the service was much friendlier. We were in KL for four nights but moved to another hotel after one day as the friendly service is part of the Malaysian experience for us. Read more

Genuine Hotels.com guest review