"Great stay at Hilton"
Typical professional staff and 5 star experience. Exceptional front desk staff.Genuine Expedia guest review
Very nice hotel with excellent customer service. Its located in a quiet area of Amsterdam and backs onto a canal.There isn't too much to do out there, but there is the tram #16 which will take one to the museumplein and the dam.Genuine Hotels.com guest review
"Close to all especially transportation"
Excellent room with a fantastic view . Thank you!Genuine Hotels.com guest review
"Great place to stay"
hotel was in a quiet but lovely location. Trolleys and buses were very easily accessible. Buffet breakfast was excellent!Genuine Expedia guest review
We visited Amsterdam for the first time a few weeks ago and this hotel is absolutely outstanding. We were very pleased with the quality of the hotel appearance and the staff. The entire staff was friendly, helpful, courteous, and went out of their way to make our stay enjoyable. The service was impeccable. We loved the grounds. They were very well manicured […] with art statues and extremely clean. The hotel is situated on a canal with a beautiful terraced patio that is relaxing and has great ambiance adding to the total Dutch experience. The food was wonderful. The variety of options is a feast and it is nice to try foods from the local area. The vegetables and fruits are fresh. The cheeses are remarkable. The meats are very tender and delicious. The food service staff provide exceptional service. The head chef is friendly and cooks to order. The concierge services are always available, were extremely helpful and friendly. We loved the location in a quiet upscale neighborhood within walking distance to the tram. The English friendly atmosphere was a real plus. We highly recommend this hotel. The service was impeccable, the grounds breathtaking, staff friendly, food wonderful, concierge services helpful, , check-in easyand location in a wonderful quiet upscale neighborhood within a two block walk to the tram station great. Read moreGenuine Hotels.com guest review
Hotel is centrally located either for business or pleasure.Far enough away from the hustle and bustle but close enough to all the major attractions. Access to public transportation is a short comfortable walk. A nearby shopping district is within 10 minutes walking distance as well as the Van Gogh and Rijstak Museum. Rooms are comfortable and the staff […] is very pleasant and helpful. Read moreGenuine Expedia guest review
Hotel is really out of the way of anything really. Couldnt find any shops near by. Would definitely pick something more central as travel to it cost a fortune. Room was nice and comfy. But did not agree with the £200 charge even after paying for the hotel on my card- which will be refunded but could take a month!! Holiday money gone!! Think this shouldve […] been explained before going so we wouldve had extra cash. Read moreGenuine Hotels.com guest review
Response by Hilton Amsterdam Dear Traveler, Thank you for sharing your review on TripAdvisor. We appreciate that the room was up to your standards and we are sorry to hear about the inconvenience with the credit card authorization. Please be informed that it was not our intention to keep an hold for such a long period of time, we normally release the authorizations after the guest check out. Unfortunately is also up to the guest’s bank to release the authorization and we are sorry that this was not clearly communicated when you have checked in. Once again please accept our apologies and I do hope you will give us the chance to restore your confidence if you might wish to come back to Hilton Amsterdam. Warm Regards, Alessio Colavecchio Hotel Manager
"Perfect hotel for the marathon runner"
I chose Hilton Ansterdam as I was running the 2014 TCS Amsterdam marathon. Hilton hotel is the one of the closest to the Expo and Olympic stadium . It is far away from the City centre so you can focus on the race without getting distracted. However the Hilton is a bit dated compared to others I have stayed in. Canal facing rooms are bigger than car […] park facing due to the curvature of the hotel. Breakfast is rather limited compared to others I have been to. Boiled eggs or scrambled are the only egg options. Staff was Gio at concierge was amusing and informative. Read moreGenuine Expedia guest review
Response by Hilton Amsterdam Dear traveler, Thank you for taking the time to write a review on Expedia.com. Congratulations on running the marathon. Nice to hear that you could completely focus on the marathon. We are sorry that the breakfast did not meet to your expectations. It is a delight to read that you mention our Team Member Gio was amusing and informative. I have shared this with him and this made him very proud. We hope to have the chance to welcome you back to Hilton Amsterdam in the near future. Best regards, Alessio Colavecchio Hotel Manager
"Great hotel in a convenient location"
I initially chose the Hilton as I was running the marathon and wanted to be close to the start at the Olympic Stadium. We found out it was also easy to get the tram into the centre and to the museums as well as great restaurants within walking distance. Staff were very friendly and helpful and we all enjoyed the fabulous breakfasts. Definitely reco […] mmend Read moreGenuine Expedia guest review
Response by Hilton Amsterdam Dear traveler, Thank you very much for describing your experiences with us here on Expedia. We hope that you had a successful marathon. It is a delight that you were pleased with our friendly Team Members and the very good service they provide. And I have shared your positive comment with the team. They were happy to hear that their efforts to deliver great service are acknowledged. The hotel is located in a nice quiet neighbourhood. Just a 10 minute walk to the Museum District with all cultural activities you would need and a stone throw away from several nice restaurants and shops. We hope to have the chance to welcome you back to Hilton Amsterdam in the near future. Best regards, Alessio Colavecchio Hotel Manager
Rooms were very comfortable and clean though brown walls in the rooms are not to my taste. It was very nice of them to give us a free breakfast which we enjoyed (although they asked us to book direct next time, not through Expedia!). The staff were always very pleasant. However, despite advertising a 2pm check-in, the room was not ready when we arrived […] at 2.30 and we were given inaccurate information about when the room would be ready. We didn't get into our room till 4.30. We heard other guests at check-in complaining about the same issue. Front desk staff apologised and said that they were full and guests had checked out late. For me this was not good enough: In a hotel of quality, one expects to be able to access the room at the advertised time. It should also be noted that free WiFi was only available in part of the hotel lobby and needs a password from the front desk. Read moreGenuine Expedia guest review
Response by Hilton Amsterdam Dear Mr. /Ms. Traveler, Thank you for taking the time to describe your experience at Hilton Amsterdam. It is a delight that you were pleased with our friendly Team Members and the very good service they provide. I have shared your positive comment with the team. They were happy to hear their efforts to deliver great service are acknowledged. We are sorry to hear that you had some problems at the Front desk, during check-in. Your comments have been taken very seriously and are directly shared with the team for future developments. We hope to welcome you back to our hotel in the near future. Best regards, Alessio Colavecchio Hotel Manager
"A Good Choice"
Nice but rather pricey. Mattresses in room too firm for my taste.Genuine Expedia guest review
Response by Hilton Amsterdam Dear Traveler, Many thanks for your amazing review of Hilton Amster. We hope to welcome you again in the near future. Wishing you all the best, Alessio Colavecchio Hotel Manager
"Hilton Amsterdam August 2014"
Excellent service and location. Very helpful and friendly staff. Overpriced parking. Very useful conscierge services. Overpriced internet access in rooms. Internet access should be free in keeping with this modern IT era. Ate at many excellent restaurants easily reached by walking or by tram.Genuine Hotels.com guest review
"Not V happy"
The hotel is not worth the rate it charged per day. Almost every thing is paid in the hotel right from internet, fitness centre, steam rooms etc. I have been a v frequent traveller and have visited many similar hotels but no where i have seen fitness centre charged never. For internet I agree there are some hotels who charge but not the kind of price […] i.e. 25 Euros per day. It is a utility and the quality cannot vary much from hotel to hotel. Overall customer experience is OKaish and not that great as per price charged Read moreGenuine Hotels.com guest review
Very disappointed with the service Reception desk not well-staffed; minimum queue time approximately 15-20 minutes (at least when we required any assistance!) Rooms were not ready until 17:00 hrs, when the check-in times are 14:00 hrs. We had to wait so long before we could freshen up and go out. This delayed our entire evening and night plans. Couple […] of the Reception staff (some were very good as well!), including the manager were not friendly. I was not informed about the complaints policy by the hotel manager, and was told to write my concerns on a plain sheet of paper.....this is not at all acceptable and no where close to being professional. I found this attitude fairly rude. Read moreGenuine Expedia guest review
Lovely hotel very helpfull staff,would stay there again when in amsterdam.Genuine Expedia guest review
"Excellent room-location was okay"
Requested an early check-in via Expedia as we were arriving in at 6am on the day-was happy to see it was able to be accomodated. Seemed a bit removed from the main area- not a large deterrant as it is a very walkable city but would have preferred to have spent less time getting to the areas and thus could have spent more time exploring.Genuine Expedia guest review
Hotels hosts they were bad, internet too expensive in rooms, room service was badGenuine Hotels.com guest review
"A very special hotel"
This is a wonderful hotel. It really is a shame that the cost of food including breakfast is far too expensive, otherwise this hotel would be truly perfect. We decided to eat away from the hotel as we felt that euro 33 was not an exceptable price to pay for an English breakfast. We found many places to eat in Amsterdam that were only a short walk away […] or an even quicker cycle. The rooms were lovely, with great views of the canal. The staff were courteous and friendly at all times. I think the hotel would benefit from reviewing the prices for food and drink, as the prices for both are really quite ridiculous. Read moreGenuine Expedia guest review
"Great hotel close to museum quarter"
Gorgeous hotel overlooking canal, great staff and although a long walk into town the area was very quiet just what we needed for a long break away.Genuine Expedia guest review
Really enjoyable trip, superb location for the hotel and lovely views across the canal, the staff couldn't have been more helpful. When we come back to Amsterdam this where we'll stay. Excellent.Genuine Expedia guest review
"Heavenly haven in Amsterdam"
Stayed 3 nights with two teenage daughters. Breakfast provided the necessary energy for city days. Safe, quiet location. Bought tram cards for the trip (48 hour card 12 euro each at Centraal station). Would definitely go Hilton again.Genuine Expedia guest review
"Good Hotel Overall"
Location is not very central. Got upgraded to a Suite for a nominal amount, with free access to Executive Lounge. Friendly staff.Genuine Hotels.com guest review
The hotel location was excellent ! Even for a luxury hotel thought that the mini bar prices were ridiculously high and the fact that wifi is extra seems ridiculous as well. Although we loved the hotel won't go back because for the price the wifi in the rooms should be included.Genuine Hotels.com guest review
"Excellent location, great service."
This hotel is in a lovely location overlooking a canal. It has excellent facilities and the staff were great.Genuine Expedia guest review
Staff where all very helpful, breakfast was delicious, and the room was impeccable.Genuine Expedia guest review
"Good business hotel in quiet location"
Excellent stay. Good food and comfortable room. away from the centre (tram or taxi ride) but close enough to Amsterdam Zuid district to be a good business location.Genuine Hotels.com guest review
"Clueless hotel reception"
They charged me twice for the same room. 1500 EUR instead of the 750 EUR I was supposed to pay. It's been a week I'm still chasing up for the money!!! Also very very bad location...really far away from the city centre. And the hotel is at best a dilapidated 4 star NOT a 5 star as they claim it to be.Genuine Hotels.com guest review
Response by Hilton Amsterdam Dear Mr. Manik, Thank you very much for leaving a review of our hotel on hotels.com. We are sorry to read that you did not experience the location of our hotel to be the right location for you and for the inconvenience this has caused we would like to apologize. I have been following up on the charges of your room and have been informed by our accounting department that everything has been resolved. We hope that, despite this experience, we may have the opportunity to welcome you back to Hilton Amsterdam. Yours sincerely, Alessio Colavecchio Hotel Manager
Staff very helpful. Very nice hotel. Comfortable roomsGenuine Expedia guest review
"Average, not worth the money. bed and pillow good"
maybe all european hotels are not so new. this hilton's outside apperance is better than inside. the facilities are not so new. the hotel should remind which WIFI is not public (free). the experience is not bad. but not worth the moeny.Genuine Expedia guest review
"Reason for visit was to go to Keukenhof. Gardens"
Thoroughly enjoyed it. I was a bit too crowded for me but we went to see the flower parade which was a bit of a disappointment.Genuine Expedia guest review
"Amsterdam - Reunion!!!"
The staff are great, the location for me was perfect as it is not far from Amsterdam Square but not too close either if you know what I mean.Genuine Expedia guest review
"Convenience for Schipol Airport and RAI Centre"
This is our second time staying at the Hilton Apollolaan and found it excellent. Friendly, efficient staff and great facilities. Our room included access to the roof-top lounge. Breakfast fit for a king.Genuine Hotels.com guest review
This stay was so looked forward too. However when we arrived late afternoon the room wasn't ready for another hour. The room we were given initially wasn't the one we booked. The attitude of one very unhelpful receptionist stood out against all of the other helpful hotel staff. Would not stay here again.Genuine Expedia guest review
"Very nice hotel and staff"
A very nice hotel a little pricey but with excellent staff. A little further away from the centre than we realised but still only a tram ride away. Staff were very attentive and never mithered to much, room was excellent with a lovely canal view that we requested, would definitely go back and recommend.Genuine Expedia guest review
"Great hotel, great location"
Would definitely stay there again and would recommend to friends and colleaguesGenuine Expedia guest review
Excellent hotel ideally situated for Amsterdam city centre and all the local bars and restaurants in the local residential area.Genuine Expedia guest review
Huge beds, tremendous breakfast and fab staffGenuine Hotels.com guest review
"Good quality Hilton"
Great location if you want a bit of peace and quiet and easy access to Dam Square, museums etc via the excellent tram system. Just be aware, drinks are very expensive in the bar! 16 Euro for one glass of wine!! Good size rooms, comfy beds. Get a room that over looks the canal at the back of the hotel. Not much of a view from the front as it's in a residential […] district. One or two good restaurants and small selection of shops nearby. Read moreGenuine Hotels.com guest review
"A weekend break in Amsterdam"
Excellent hotel away from the bustle of the centre but close enough to get into the centre easily. Attentive staff and great facilities A great experienceGenuine Expedia guest review
The staff were friendly and courteous; breakfast was great, as were the rooms. The location is a little off the beaten path - but only a little. Now, if they provided free wifi in the rooms, all of the above could be easily overlooked. Just saying.Genuine Hotels.com guest review
"At the end, its a Hilton"
You could say that's far away from city center, but its a walking distance, theres a lot of public transportation and a cab its around 15 euros. The only downfall its the terrible cable tv selection and no nightime decent room service, which is unacceptable for a 5 star hotel. Overall quiet and in a nice safe neighborhoodGenuine Expedia guest review
"comfy beds, fantastic service, nice staff"
Staff was very cooperating, bed was comfy and room was spacious and clean.Genuine Hotels.com guest review
"Good Hotel but.."
All facilities and staff were good at this hotel. However, there is a big issue on what they charge for 'extras' and food and drink. e.g. EURO 25 per day for wifi (outside of public areas), Euro 14 for a tomato soup, Euro 25 for a burger in the lounge bar. As not much else around in terms of other restaurants so they take advantage and these prices […] are total outrageous. Its for this reason I can't recommend. Read moreGenuine Expedia guest review
"Wish I was still there!"
Beautiful canal views. Peaceful, serene yet close to everything. Very private in a wonderful setting. Wifi should be included in the price but the business centre being open 24hours was just fine. Can't wait to return.Genuine Expedia guest review
"Nice hotel but all the extras cost extra"
A hotel room at any price in this day age should include free wifi. Charging 24 euros for 1 day access feels like robbery. And the magic bar fridge that charges your room for an item even if its just removed and not consumed, feels like highway robbery. Prices were so outrageous that in spite of the excellent staff we won't be using the hilton brand […] hotels any longer. Our stay at the copenhagen crown plaza (same price as hilton) was infinitely better in that we didn't feel taken advantage of. Read moreGenuine Expedia guest review
Overall, we as a group enjoyed our stay at this hotel. The front of house staff are friendly and polite but the housekeeping staff weren't always so accommodation when asking for extra tea/coffee, milk etc.Genuine Expedia guest review
"A lovely hotel"
Very friendly and helpful staff. Location quiet but also easily accessible by public transport. Cost of parking was high but cheaper than parking outside on the street.Genuine Expedia guest review
goodGenuine Hotels.com guest review
Really enjoyed our stay, very helpful staff.Genuine Hotels.com guest review
"my thoughts of the hotel"
The hotel was in a great location for seeing and doing in Amsterdam. It was comfortable, the staff were so friendly and glad to help organise any trips that you could want to make. As is with most hotels the only negative is the cost of the drinks in the bar which causes a person to go outside to find another place to sit by the canals and have a drink. […] Overall the hotel was great and we loved out stay in Amsterdam Read moreGenuine Expedia guest review
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