"A Great Place to Stay While in Amsterdam"
Wonderful hotel. Lovely staff. Very clean. Room was impeccable. Great location also.Genuine Expedia guest review
The neighborhood looks out of the way on a map, but it really isn't a bad walk to most things in town. The Rijksmuseum is an easy walk. And it is on a quiet street. There is a beautifiul collection of shops just around the corner. The only bad thing is the hotel has an absolutely ridiculous price for internet access. I am especially surprised since […] internet is no cheaper if you go to the business center. It is appalling. Read moreGenuine Hotels.com guest review
Awesome place with great customer service. What I really liked was the staff checking to make sure that I had everything I needed. Right after I checked in, they even brought up some extra soap for my bath.Genuine Expedia guest review
Not quite close to the city centre, but since Amsterdam's not too big a city, it is still walkable, and easy via trams. And one benefit is a quite neighborhood. The hotel is in great shape, and the staff is very friendly and efficient. The included breakfast was fine, although I have had more opulent breakfast buffets in other top of the line hotels. The […] biggest issue is their internet charges are obscene. Frankly, I don't know why they aren't free, at least in the business center. They bilk you on them. Read moreGenuine Hotels.com guest review
"Great City, Great Location, Great Breakfast"
Amsterdam is an absolutely beautiful city and this hotel is perfectly located on several tram routes to get to any of the museums, shopping districts or further travel facilities (Airport and Train Station). Staff were very knowledgeable, friendly and professional in every encounter. Perfect place to stay in near perfect city.Genuine Expedia guest review
"Great Location for Grown-ups"
This fine hotel is situated on a canal in an quiet, upscale residential neighborhood. It's far enough away from the hustle and bustle of tourist areas, but multiple tram stops are just a couple blocks away to provide easy and reliable access to all of the things you'll want to do and see.Genuine Expedia guest review
"$50.00 a night Parking???"
The hotel was nice, the concierge helpful but so disappointed in the parking rates. Made me not trust the Hilton. The check-in staff did not tell the truth about parking. I said I parked my car in the street, is there a problem with that? She said I would have to go out every hour and put in coins. Nobody is going to bother with that so of course I […] moved my car into the Hilton parking and they charged 34 euro a day. That's almost $50.00 and crazy price, it isn't even valet or covered! Come to find out you can purchase an all day pass for the street, which is just a few steps away for 20 euro a day and it's free on Sunday. This was my third Hilton that I stayed in for this trip and I believe that the Hilton is now in the business of add-ons. What ever they can add onto your bill with extras they will try. The mini bar is electronic so you even pick an item up to look at it and your charged. Internet was not free in any of the three Hiltons I stayed at. On the pro side, we rented bikes very easily from the hotel (15 euro each) and rode around Amsterdam. At first we were kind of upset about the location of the Hilton, it was a very long walk from the center of all the action, but as soon as we rented the bikes, we liked that we were able to ride through the neighborhoods that were not so congested, as it is difficult to ride in the center. Visited the Anne Frank tour, it was well worth the wait and the price. Dutch people are very kind. Loved Amsterdam Read moreGenuine Expedia guest review
"Quiet spot to stay"
Loved the Hilton. Staff, food and accommodation excellent!Genuine Expedia guest review
"Hilton Amsterdam August 2014"
Excellent service and location. Very helpful and friendly staff. Overpriced parking. Very useful conscierge services. Overpriced internet access in rooms. Internet access should be free in keeping with this modern IT era. Ate at many excellent restaurants easily reached by walking or by tram.Genuine Hotels.com guest review
"Not V happy"
The hotel is not worth the rate it charged per day. Almost every thing is paid in the hotel right from internet, fitness centre, steam rooms etc. I have been a v frequent traveller and have visited many similar hotels but no where i have seen fitness centre charged never. For internet I agree there are some hotels who charge but not the kind of price […] i.e. 25 Euros per day. It is a utility and the quality cannot vary much from hotel to hotel. Overall customer experience is OKaish and not that great as per price charged Read moreGenuine Hotels.com guest review
Hotels hosts they were bad, internet too expensive in rooms, room service was badGenuine Hotels.com guest review
"Good Hotel Overall"
Location is not very central. Got upgraded to a Suite for a nominal amount, with free access to Executive Lounge. Friendly staff.Genuine Hotels.com guest review
The hotel location was excellent ! Even for a luxury hotel thought that the mini bar prices were ridiculously high and the fact that wifi is extra seems ridiculous as well. Although we loved the hotel won't go back because for the price the wifi in the rooms should be included.Genuine Hotels.com guest review
"Good business hotel in quiet location"
Excellent stay. Good food and comfortable room. away from the centre (tram or taxi ride) but close enough to Amsterdam Zuid district to be a good business location.Genuine Hotels.com guest review
"Clueless hotel reception"
They charged me twice for the same room. 1500 EUR instead of the 750 EUR I was supposed to pay. It's been a week I'm still chasing up for the money!!! Also very very bad location...really far away from the city centre. And the hotel is at best a dilapidated 4 star NOT a 5 star as they claim it to be.Genuine Hotels.com guest review
Response by Hilton Amsterdam Dear Mr. Manik, Thank you very much for leaving a review of our hotel on hotels.com. We are sorry to read that you did not experience the location of our hotel to be the right location for you and for the inconvenience this has caused we would like to apologize. I have been following up on the charges of your room and have been informed by our accounting department that everything has been resolved. We hope that, despite this experience, we may have the opportunity to welcome you back to Hilton Amsterdam. Yours sincerely, Alessio Colavecchio Hotel Manager
"Average, not worth the money. bed and pillow good"
maybe all european hotels are not so new. this hilton's outside apperance is better than inside. the facilities are not so new. the hotel should remind which WIFI is not public (free). the experience is not bad. but not worth the moeny.Genuine Expedia guest review
"Reason for visit was to go to Keukenhof. Gardens"
Thoroughly enjoyed it. I was a bit too crowded for me but we went to see the flower parade which was a bit of a disappointment.Genuine Expedia guest review
"Amsterdam - Reunion!!!"
The staff are great, the location for me was perfect as it is not far from Amsterdam Square but not too close either if you know what I mean.Genuine Expedia guest review
"Convenience for Schipol Airport and RAI Centre"
This is our second time staying at the Hilton Apollolaan and found it excellent. Friendly, efficient staff and great facilities. Our room included access to the roof-top lounge. Breakfast fit for a king.Genuine Hotels.com guest review
This stay was so looked forward too. However when we arrived late afternoon the room wasn't ready for another hour. The room we were given initially wasn't the one we booked. The attitude of one very unhelpful receptionist stood out against all of the other helpful hotel staff. Would not stay here again.Genuine Expedia guest review
"Very nice hotel and staff"
A very nice hotel a little pricey but with excellent staff. A little further away from the centre than we realised but still only a tram ride away. Staff were very attentive and never mithered to much, room was excellent with a lovely canal view that we requested, would definitely go back and recommend.Genuine Expedia guest review
"Great hotel, great location"
Would definitely stay there again and would recommend to friends and colleaguesGenuine Expedia guest review
Excellent hotel ideally situated for Amsterdam city centre and all the local bars and restaurants in the local residential area.Genuine Expedia guest review
Huge beds, tremendous breakfast and fab staffGenuine Hotels.com guest review
"Good quality Hilton"
Great location if you want a bit of peace and quiet and easy access to Dam Square, museums etc via the excellent tram system. Just be aware, drinks are very expensive in the bar! 16 Euro for one glass of wine!! Good size rooms, comfy beds. Get a room that over looks the canal at the back of the hotel. Not much of a view from the front as it's in a residential […] district. One or two good restaurants and small selection of shops nearby. Read moreGenuine Hotels.com guest review
"A weekend break in Amsterdam"
Excellent hotel away from the bustle of the centre but close enough to get into the centre easily. Attentive staff and great facilities A great experienceGenuine Expedia guest review
The staff were friendly and courteous; breakfast was great, as were the rooms. The location is a little off the beaten path - but only a little. Now, if they provided free wifi in the rooms, all of the above could be easily overlooked. Just saying.Genuine Hotels.com guest review
"At the end, its a Hilton"
You could say that's far away from city center, but its a walking distance, theres a lot of public transportation and a cab its around 15 euros. The only downfall its the terrible cable tv selection and no nightime decent room service, which is unacceptable for a 5 star hotel. Overall quiet and in a nice safe neighborhoodGenuine Expedia guest review
"comfy beds, fantastic service, nice staff"
Staff was very cooperating, bed was comfy and room was spacious and clean.Genuine Hotels.com guest review
"Good Hotel but.."
All facilities and staff were good at this hotel. However, there is a big issue on what they charge for 'extras' and food and drink. e.g. EURO 25 per day for wifi (outside of public areas), Euro 14 for a tomato soup, Euro 25 for a burger in the lounge bar. As not much else around in terms of other restaurants so they take advantage and these prices […] are total outrageous. Its for this reason I can't recommend. Read moreGenuine Expedia guest review
"Wish I was still there!"
Beautiful canal views. Peaceful, serene yet close to everything. Very private in a wonderful setting. Wifi should be included in the price but the business centre being open 24hours was just fine. Can't wait to return.Genuine Expedia guest review
"Nice hotel but all the extras cost extra"
A hotel room at any price in this day age should include free wifi. Charging 24 euros for 1 day access feels like robbery. And the magic bar fridge that charges your room for an item even if its just removed and not consumed, feels like highway robbery. Prices were so outrageous that in spite of the excellent staff we won't be using the hilton brand […] hotels any longer. Our stay at the copenhagen crown plaza (same price as hilton) was infinitely better in that we didn't feel taken advantage of. Read moreGenuine Expedia guest review
Overall, we as a group enjoyed our stay at this hotel. The front of house staff are friendly and polite but the housekeeping staff weren't always so accommodation when asking for extra tea/coffee, milk etc.Genuine Expedia guest review
"A lovely hotel"
Very friendly and helpful staff. Location quiet but also easily accessible by public transport. Cost of parking was high but cheaper than parking outside on the street.Genuine Expedia guest review
goodGenuine Hotels.com guest review
Really enjoyed our stay, very helpful staff.Genuine Hotels.com guest review
"my thoughts of the hotel"
The hotel was in a great location for seeing and doing in Amsterdam. It was comfortable, the staff were so friendly and glad to help organise any trips that you could want to make. As is with most hotels the only negative is the cost of the drinks in the bar which causes a person to go outside to find another place to sit by the canals and have a drink. […] Overall the hotel was great and we loved out stay in Amsterdam Read moreGenuine Expedia guest review
"A quality hotel a 30min walk to Dam Square"
A very nice hotel, the only flaw would be the price of the drinks which is quite high.Genuine Expedia guest review
Situated in quiet canal side suburban area, but only a 10-15 minute walk from the Museum Quarter, and a 10-15 minute tram ride from the centre. Large rather soul less building but with canal side gardens and smart area it is recommended for those who don't appreciate the sleezier noisier side of Amsterdam. I didn't use the bars or restaurant as they […] are pricey but there is plenty of choice if you head towards the area of the Rijksmuseum and Concertgebouw. Read moreGenuine Expedia guest review
Very nice hotel. Beautiful bar and friendly service. Room very clean with lovely comfortable beds. Nice bathroom with shelves to put your stuff on. In room breakfast was perfectly done. The hotel is slightly out of town, but only a 10 minute walk to the museum district and trains. It is lovely and quiet by the river. Would stay there again on next […] visit. Read moreGenuine Hotels.com guest review
"very good but unnecessary high prices put me off."
the glass of wine i had a the bar was over 10 euro's. i found this a little too expensive. I would have liked to spend more time in the bar but was put off by the prices. The hotel and staff are very good but prices put me off using their facilities.Genuine Expedia guest review
"Convenient location, great service"
Convenient location - 10 minute tram ride from the city centre or 20-30 minute walk. The hotel is located in a very nice part of Amsterdam by the canal - very quite and pretty area away from the hustle/bustle and crowds in the centre of town, yet easily accessible. The tram stop (no. 16) is 5 minutes away or a short cab ride to the centre (Damm, Spui, […] Leidsplein). The hotel doesnt look much from the outside (one of those old 60's buildings that looks like an office block) but pretty good from the inside. Read moreGenuine Expedia guest review
"Not amazing but had a good time"
Overall not bad but unfortunately not 5 star service - room was a little cold when we arrived and took a while to warm up. Gym was 17 euros for a day pass which was not entirely clear at booking. After being given a discount for breakfast we were then charged full price at check out. Received the wrong Hilton members card, taxi was 15 minutes late […] on booking time when leaving for the Airport. Surprised there is no shuttle bus from the airport given that it's only an 18 minute journey. Finally we were unable to exchange currency after check out with no sufficient explanation. We liked the location because it was quiet and away from the busy, loud districts. You can easily walk to major tourist sites, House of Bols was only 15 minute walk away. There are also convenient trams which get you to the city centre very easily. Read moreGenuine Expedia guest review
"beautiful, clean hotel."
Staff very friendly and helpful. Room was clean, bed very comfortable. No bad comments at all.Genuine Expedia guest review
"Good for couples or business travellers"
stayed for 2 nights in room 721. Nice room, but noise from lifts disturbed us at night. Staff pleasant and helpful escpecially waiters at breakfast, plying visitors with pancakes and prosecco.Genuine Expedia guest review
"Lovely hotel for a break"
We stayed in Amsterdam for a long weekend and throughly enjoyed the hotel, the staff were on the whole very friendly. The hotel it's self was very well presented and very clean.Genuine Expedia guest review
We just came from Amsterdam.it was lovely city and great hotel with outstanding customer service.breakfast was absolutely great and lots of choices.staff was amazing.it is very easy to town with trams.only couple minutes to walk trams or bus stops.very easily reach to town.you can take train to Amsterdam Uzid and then tram 5 and stop at apollan from […] sciphol airport.very easy and didn't take any long.i definitely recommend this lovely hotel with amazing staff and great fresh breakfast.many Thanks to all staff with their great service. Read moreGenuine Hotels.com guest review
"Value is more than the offerred"
It was good bus many charged services should be free!Genuine Hotels.com guest review
"Luxury on an offer"
Great hotel booked on an offer . Great staff very helpful . Room was lovely overlooked the canal. Did not use the restaurant ate out nearby or in town. Really enjoyed our stayGenuine Expedia guest review
"Not five star service"
Got this five star hotel after gambling on a mystery location at a discount price. Actually it wasn't that big a discount. Should have kept faith with the tried and tested four star hotels where reception staff try a bit harder. The concierge and door staff were great; willing to help, and full of information. Most disappointing was the reception desk. […] Female staff unwilling to smile or make eye contact, which made us feel unwelcome. Nothing was offered to us on our arrival except for the room key. We should not have had to ask for basic information, such as a map, and how to access the hotel facilities. The impression we were left with is that as Expedia guests we were not worthy of the same respect as the regular business clients, and that they would prefer us not to be seen making use of the shared facilities. Read moreGenuine Expedia guest review
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