All hotels in Toronto, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1 Harbour Sq, Toronto, ON, M5J1A6, Canada, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 1,402 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Superb"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent and so convenient to the Air Canada Centre when you are going to a concert
Genuine Hotels.com guest review
1 night romance trip Apr 2, 2015
Sheena
US
1.0 / 5Poor
"Nice view but..."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The TV cable didn't work. There were blasts of air conditioning. The hallway way was noisy. We had to carry our bags up a long flight of stairs just to get into the hotel. The staff was nice.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
A Traveler
US
4.0 / 5Excellent
"Family fun in TO"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
enjoyed the pool area. since it was Easter Sunday, would of been great if there was a buffet breakfast provided. The front desk was able to accommodate our families (3) all on the same floor.. fabulous for us.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
susan m
US
5.0 / 5Outstanding
"Great, but expensive parking."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great weekend in Toronto! The hotel is close to many activities and the subway system. Parking was complicated and limited. 45 for the hotel and 35 a few blocks down. The hotel staff were awesome.
Genuine Hotels.com guest review
1 night trip with friends Apr 4, 2015
Janelle
US
3.0 / 5Good
"Better hotel properties in other cities"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
The room accommodations and service were not a good value. The pool and gym were better than expected and proximity to the City Airport was a bonus. The area around the hotel is under construction. I have stayed in much nicer properties in this hotel chain. I would likely not return to this hotel.
Genuine Hotels.com guest review
5 night business trip Mar 24, 2015
Karen
US
4.0 / 5Excellent
"Westin Harbour Castle Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel staff was incredibly gracious and accommodating. The hotel, itself, was very well kept and had a lot of excellent amenities and the view was outstanding.
Genuine Hotels.com guest review
2 night trip with friends Mar 27, 2015
Meghan
US
4.0 / 5Excellent
"March Break weekend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed two nights, on sale price, great location, room etc Walked to all our destinations, The Keg dinner, Ripleys Aquirium, Boston Pizza etc Awesome Lakeview room watching the sunset, planes and boats crossing the lake. Kids swam all weekend long, was a great mini vacation.
Genuine Hotels.com guest review
1 night family trip Mar 20, 2015
LESLEY
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
The price was great for the room we had. I enjoyed access to the pool!
Genuine Venere guest review
Other trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
"Room with a view"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very quiet room, great view. Needs a little updating, but I would stay here again. Staff friendly. Location perfect for our needs.
Genuine Hotels.com guest review
5 night family trip Mar 4, 2015
T Clive
US
5.0 / 5Outstanding
"Fun concert weekend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughters and I went to Toronto for a concert held at the Air Canada Center. We stayed at the Westin Harbour Castle hotel and we were very pleased. The proximity to the venue was fabulous! Just a short walk and we were there. The service was excellent, our room was very clean and comfortable. We will definitely stay there again!
Genuine Hotels.com guest review
1 night family trip Mar 8, 2015
Beth
US
4.0 / 5Excellent
"ok but not comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Generally a nice place to stay with good location at this price. The views in the room are good. The room space is a little small. And the bed is not that comfortable.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Tommy
US
5.0 / 5Outstanding
"Nice hotel, would stay here again."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Regular visitor to Toronto, first time at the Westin, due to a flight cancellation and a need for a last-minute hotel stay. Hotel was nice, great views from the top floor restaurant and bar. Room was comfortable and I would consider this hotel the next time I am in Toronto.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
Menashe
US
4.0 / 5Excellent
"Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
too expensive, internet and breakfast not included
Genuine Hotels.com guest review
1 night business trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Mother/Daughter mini getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is lovely, the staff are attentive and customer service optimum!
Genuine Hotels.com guest review
1 night family trip Feb 25, 2015
Lina
US
5.0 / 5Outstanding
"VERY IMMPRESSED !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
VERY IMMPRESSED. WILL BE BOOKING AGAIN IN THE FUTURE
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
mark
US
5.0 / 5Outstanding
"Nice Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Pool area was very nice. Staff was friendly and very accommodating.
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Maryellen
US
3.0 / 5Good
"omid"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
the lobby and the Bar aria is so cold in winter you have to solve this problem
Genuine Hotels.com guest review
2 night family trip Feb 13, 2015
omid
US
5.0 / 5Outstanding
"Friendly and helpful staff - great food!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was a little challenging to maneuver around all the construction outside the hotel but once inside all was good!
Genuine Hotels.com guest review
2 night business trip Feb 5, 2015
Dianne
US
4.0 / 5Excellent
"Lover of Toronto"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
I think the hotel should provide complimentary wi-fi in the rooms. It's annoying that a high end hotel makes a money grab for a service that is relatively inexpensive to provide.
Genuine Hotels.com guest review
1 night business trip Feb 11, 2015
Melvyn
US
4.0 / 5Excellent
"february stay."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Limited parking due to convention delegates. very helpful staff. Drinks overpriced in lobby bar.
Genuine Hotels.com guest review
2 night business trip Jan 29, 2015
A Traveler
US
5.0 / 5Outstanding
"quick getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very relaxing clean and amazing service at the front desk
Genuine Hotels.com guest review
1 night trip with friends Jan 30, 2015
christina
US
4.0 / 5Excellent
"always dependable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Short stay - no issues.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel close to Toronto sites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed just one night, but had a wonderful experience. We have young children and were very pleased at how quiet it was in our room. While there we attended an event at the Air Canada Center which was a very short walk on a very cold night which again was extremely convenient. We would not think twice about staying here again in the future.
Genuine Expedia guest review
Other trip Jan 14, 2015
Mike
US
3.0 / 5Good
"Room hasn't been redone ever. Bath fixtures loose"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff is great. Hotel is fairly convenient; that is why we have stayed several times. Convenience isn't enough any more. Rooms haven't been tended too. Shower fixtures were dated & loose.an old makeup mirror sat on the vanity top- really? One couldn't be affixed to the wall. It was even falling apart!
Genuine Expedia guest review
Other trip Jan 12, 2015
Michele
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent service. Front desk staff were very nice
Genuine Expedia guest review
Other trip Jan 9, 2015
Odalys
US
5.0 / 5Outstanding
"Love the Westin Harbour Castle!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for 3 days and it was great! Good price and awesome service, very clean, rooms are nice, level 5 pool was the best as it was -3 and cold outside on our December visit.Great lobby bar for a quick drink, dependable wifi. For a 30+ year old facility it's in great shape. Have already told at least 25 people to stay here if you are visiting TO.
Genuine Hotels.com guest review
2 night family trip Dec 29, 2014
steve b
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location for walking around town. The room was comfortable and employees very helpful and friendly!
Genuine Hotels.com guest review
1 night romance trip Dec 29, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I liked the location. It was near the subway and attractions. It was safe.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"A 5 star hotel at a 3-4 star pricde."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Westin Harbour Castle has been an elite hotel for decades, located on the waterfront in Toronto giving spectacular views of both the city and Lake Ontario. The valet parking is pricey, but convenient. The rooms are spacious and comfortable. The staff is beyond friendly and helpful. They even upgraded our room to accommodate our 8 year old. They were awesome! The pool and hot tub were great, and the steam room in the change rooms was extremely relaxing. The Westin is located about a 10 minute walk south of Union Station and St. Lawrence Market, a great place to shop for a fantastic array of old world foods. You won't be disappointed! Also if you like shopping the Westin is a short cab ride from the Eaton's Center, a huge multi-story shopping center located on Younge Street and a short walk or cab ride to the Air Canada Center and the CN Tower. No shortage of things to do at close hand. I would recommend The Westin to anyone looking for a hi-end hotel in the heart of Toronto.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
CHRIS
US
4.0 / 5Excellent
"Two classes of service?"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a fine 3+-star stay, but from past experience we would have expected a little extra from a Westin. We have a sneaking suspicion they put Hotel.com guests in the South Tower and full-paying customers in the North Tower. But no way to know for sure. The other guests near us were noisy at awful hours.
Genuine Hotels.com guest review
3 night romance trip Dec 26, 2014
Donna
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great services. Only wished there was WiFi in the swimming and exercise area or/and free WiFi in the room.
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"Valet threw my whole trip off!"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Didn't expect valet to be that much. Valet threw my whole trip off 45$ a night? Not a reasonable price otherwise I would of gave It 5 stars. Valet gave a attitude when first checking in asking questions to them seemed like they hated there job maybe a little more friendly staff for valet that would be awesome! We did not know the area well we asked them if we could check in first then take stuff out of the car they were very rude.
Genuine Hotels.com guest review
2 night trip Dec 26, 2014
Jayvin
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great food was a bit pricey though.
Genuine Hotels.com guest review
3 night trip Dec 18, 2014
Nicholas
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All the staff were extremely present and the room was very clean and beautiful. I very much enjoyed my stay at the Westin and will definitely be using them again in the future.
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2014
Stephen
US
5.0 / 5Outstanding
"Great stay, but you get nickel and dimed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great view, friendly staff, but $45 parking on the grounds and $15 a night for wi-fi in addition to the room cost is offensive.
Genuine Expedia guest review
Other trip Dec 2, 2014
Jake
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Pleasant hotel - Nice setting. Well, now I've been "required" - twice - to "add a bit more" to my review, which survey requirement makes me a little less pleased with the hotel. Take what you are given ... without complaint!
Genuine Expedia guest review
Other trip Nov 20, 2014
Molly
US
5.0 / 5Outstanding
"Easily accessible and great views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great time at the Harbour Castle. It was easily walkable to Union station, Hockey Hall of Fame, CN tower, and tons of other happenings in downtown Toronto. Great view of the water from the south tower on the 30 floor. I would definitely recommend staying there.
Genuine Hotels.com guest review
2 night romance trip Oct 31, 2014
Franklin
US
5.0 / 5Outstanding
"Next to Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My rating says it all. From the moment we walked through the front entrance till the time we left, it was a near perfect experience. Close to everything Toronto, wonderful view of the harbour, pool was amazing.
Genuine Hotels.com guest review
1 night romance trip Oct 17, 2014
Tim
US
5.0 / 5Outstanding
"Maple Leaf Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a weekend getaway to watch the Toronto Maple Leafs, so the location was perfect. The lake and changing colours of the leaves was beautiful.
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
EARL F
US
4.0 / 5Excellent
"Great stay for any event at the Air Canada Cnt."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was beautiful. The staff friendly and helpful. Only problem was the WiFi. It's only free if you're in the lobby and even then it's very hard to connect to or to stay connected to. I would prefer they have free Wifi in your room.
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Lisa
US
5.0 / 5Outstanding
"What the doctor ordered!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fantastic weekend. The wife and i wanted to get out of town for our anniversary on a budget..Got the standard room but was upgraded to a room with a view of the lake and in room wi fi..room was clean and quiet.location is close to everything in walking distance.some construction but absolutely perfect location. close to subway rodgers center..and can get to anyplace for $10 or less in a cab..would stay here every time!!oh and by the way see david at the concierge desk!! pointed out restaurants ..nite life ..attractions.made navigation of downtown a breeze..excellent work by the entire hotel staff
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a pleasant stay. Was near some dining place. It was just an overnight stay so did not view any sights.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Ceil
US
3.0 / 5Good
"Over-rated hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
I've been traveling to Toronto many times before and tried several different hotels including InterContinential there. After staying with Westin Harbour Castle, I find it overrated in terms of the condition of the hotel, the cleanliness of the room, the quality of hotel services and the surrounding of the hotel itself. Briefly, due to the ongoing constructions within downtown Toronto area, the hotel is located near around road and building constructions, which is somehow inconvenient. The hotel seems old and room itself has several areas, such as the carpet in wore off. Also the ice machine is located at unfurnished area in the building, unlike Marriott or others. Additionally, the room has provided fewer bath towels in comparing with other hotels I've stayed before such as Marriott. Overall, I find this hotel is over-rated and only in average level.
Genuine Hotels.com guest review
1 night romance trip Sep 10, 2014
A Traveler
US
4.0 / 5Excellent
"Great accomodations & Too expensive parking"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel rooms and amenities and location are hard to beat....I loved being at the harbor with the Great Lake in my sights. The staff was friendly and helpful. I wish there was free wifi throughout the hotel. I also had to park my car three blocks away in alternative parking and pay $35 a night for the privilege.... the Westin chain can do better in these two regards...
Genuine Hotels.com guest review
2 night trip with friends Aug 31, 2014
cac
US
5.0 / 5Outstanding
"Great anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel staff was fantastic. The rooms clean and as pictured.
Genuine Hotels.com guest review
1 night trip Sep 3, 2014
Shannyn
US
4.0 / 5Excellent
"Great location and amenities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was great for a family vacation. It was located close to the harbor ferry, the CN tower and several restaurants. The valet parking option was only 10 dollars more than the self-parking, so well worth it. The kids got a free movie in the hotel room. There is a lot of construction nearby, but it wasn't too distracting. The restaurant was expensive, but the kids ate free. Altogether, a great place to stay, and I'd stay there again.
Genuine Hotels.com guest review
1 night family trip Aug 31, 2014
Tom
US
5.0 / 5Outstanding
"toronto on the fly"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
the hotel has a perfect location for a first timer to Toronto.the harbor,rogers center,and the cn towerand air canada center.Will make a long weekend next summer and it will be at the harbor castle
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
terry
US
4.0 / 5Excellent
"Nice hotel next to lake"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a clean comfortable room with a great view of the lake and ferry docks. The staff was pleasant and helpful.
Genuine Expedia guest review
Other trip Aug 25, 2014
Philip
US
5.0 / 5Outstanding
"East end of the lakefront walk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the location on the lake and lake walk. You can get to most any where you want with the short walk to Union Station The accomindation a where very nice.
Genuine Hotels.com guest review
4 night trip Aug 15, 2014
A Traveler
US
2.0 / 5Fair
"One night in Toronto"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
We came in with the kids for a night in Toronto and were disappointed with the Westin. Location out of the way and clearly a place that caters to the business traveler.
Genuine Hotels.com guest review
1 night family trip Aug 20, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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