"central to our sights"
Pool was great...wish I brought workout clothes. Hotel rooms were probably really nice twenty years ago. Just needs update.Genuine Hotels.com guest review
"nice but noisy"
Had a very noisy room. Took multiple calls to the front desk before getting moved @2am in the morning.Genuine Hotels.com guest review
"Toronto for Valentine's Day weekend"
The room and location were exactly what we were looking for. However, the hotel was packed with tweens/teens for some sort of convention at the time.Genuine Hotels.com guest review
My sister and I stayed at the Westin while seeing a concert in Toronto. The hotel was very upscale, but at a very affordable rate. Very clean, very friendly staff, very pretty. Set in a prime location in the middle of downtown Toronto, we were in walking distance to restaurants and entertainment. As soon as we left, my sister and I said we would definitely […] stay there again!! Read moreGenuine Hotels.com guest review
We had a king-sized bed and a very cozy room! It almost didn't feel like a hotel really. Everything was clean just the way I like it and the staff was incredibly nice and accommodating. I recommend this hotel to anyone that would like to stay with the best of the best. I know I will definitely be back soon! Thank you!Genuine Hotels.com guest review
service was good, location greatGenuine Hotels.com guest review
Pleasant stay overall, My third stay at this propertyGenuine Hotels.com guest review
"On the lake, close to everything!"
I always like returning to the Harbour Castle. They must be doing something right because the staff (concierge, bell men, waiters, bartender) are still the same...not only are they still there but are enthusiastic about what they do! They make you feel like you're "home", which to a person on the road all the time is a wonderful feeling. I look forward […] to my next stay there. Read moreGenuine Expedia guest review
I have stayed at this hotel before, and was impressed, so I returned. The staff were excellent, particularly at reception. The room was beautiful, and I was upgrated upon my arrival. In general I wouldn't have had any complaints, but I was in a room next to a very noisy couple. The noise continued all evening, through the night, and into the next morning. […] It felt like I was in a brothel. Read moreGenuine Expedia guest review
Loved the location and general upkeep of the hotel. Very friendly and accommodating staff. Drinks and dessert at the Toula Restaurant which was lovely. Was not impressed with the room. The beds were wonderful and the washroom was great. The condition of the easy chair, occasional table and other tables in the room was not up to standards. The chair […] looked worn and shabby, the occasional table and other tables were very scratched and worn looking. $200 is a lot of money to pay for this condition of room. Booked through Hotels.com and that caused several problems also. Perhaps this is the quality of room given these clients. Read moreGenuine Hotels.com guest review
"Luxury at a great price!"
The room was very clean and nice. The hotel staff was friendly and helpful. The location is perfect... one of the few places with a great view of the lake. Be sure to check out the 360 view in the restaurant/bar at the top of the hotel... fabulous views! We couldn't ask for more! We will definitely stay here again.Genuine Hotels.com guest review
"Excellent just like royal castle!"
I paid less than $200 for a room at the top floor with full sea view. It's a beyond 5 star hotel among other Westin hotels, which are always one of my favorite hotel brands. Upon entrance of hotel, you'll definitely feel luxury! My family enjoyed staying over there, including my 2 year old daughter.Genuine Expedia guest review
"Lake views of a building"
We paid for a lake view room but our room faced the side of another building. If you sat next to the window. you could see a portion of the lake. We asked to be moved to a full lake view room but were told they didn't have any others available. We asked the concierge desk for suggestions of a restaurant with "American" bar food but she couldn't think […] of any. Then she directed us, with poor directions, to restaurants that were either closed or not the type of food we were looking for. Make sure to check out all of the add-one at this hotel because you get nickled and dimes for everything. Read moreGenuine Expedia guest review
"Room condition 2 star, maximum"
The staff is outstanding friendly... the view, we had a view at the sea is breathtaking... the cleanliness of the room unacceptable. Dirty wallpaper and bed head board. Chipped furnitures. Cover boards on AC defect not adjusted and showing significant amount of dust. Matrass extremely dirty, yet covered by sheets still disgusting. 1 star for the matress, […] maximum 2 for the condition of the room, 5 for the staff. For business and in and out a good location, to get to know Toronto a hotel downtown is recommended. Read moreGenuine Hotels.com guest review
"Not worth it"
The room we were assigned initially had an odor. The room we moved to wasn't much better. We called to have our car brought up from the valet and when we went down to get the car, they said they never got a call. Valet parking costs $45. We found mistakes on our statement which they willing corrected. Overall the experience was not worth the costGenuine Hotels.com guest review
One of the nicest hotels I've ever stayed in and all of the staff was extremely nice and helpful.Genuine Hotels.com guest review
"Hotel with a View!!!"
We checked in directly at 2:00. We got to our room, opened the curtains and WOW! There were boats moving through the harbor. There were people walking through the commons areas. It was absolutely amazing. The location of the hotel is ideal. We were within walking distance of just about everything we wanted to do. We would recommend staying at this hotel […] to whoever might ask. Read moreGenuine Expedia guest review
With the exception of Rochelle, the concierge, and the baggage handling guys, who were excellent, everything else about this hotel was just OK. The room, the beds, the service, etc all just ok. Even our view, from the 25th floor.looking at the Toronto Star, just ok. For the $$$ was expecting moreGenuine Hotels.com guest review
Hotel is situated in a great spot, close to the Rogers Ctr and CN Tower, Union Station all within walking distance. Our room was clean but wallpaper, paint and bedding was dated. Mattress and Pillows were however very comfortable. Non-Smoking room smelled like it had been a smoking room at one point. Overall a little pricey for the condition.Genuine Hotels.com guest review
"Too many extra charges"
The rates for this hotel seemed reasonable, but they add on charges galore when you get there. $45 to park for a night? $17 for use of their wifi? The staff is cold and almost rude. I would not stay here again or recommend this to anyone.Genuine Expedia guest review
"Definitely stay here again"
I would stay here again. Like all the other reviews, there is construction right in front of the hotel but it's no big deal. It doesn't affect your room or anything else. They are very accomodating. Very nice rooms. We ran out of towels and called for more and got them literally within 3 minutes. Great service. Location is great. A few blocks from Hockey […] Hall of Fame and the CN Tower. Read moreGenuine Hotels.com guest review
"You can always count on the Westin"
Lots of construction in Toronto. Not the best of time to be there.Genuine Expedia guest review
"Long wait to check in. good location, nice bed"
Westin Harbour Castle was ok. It's a VERY large hotel (1,200 rooms I think) (which if I were to do over I'd explore smaller size hotels) the location was good, on the waterfront with the Ferry directly behind the hotel. walkable to the area including Hockey Hall of Fame, St Lawrence market. we also walked to the Distillery District (though it was a […] bit of a distance). The lines to checkin were like a theme park line, we tried at noon, 3, and 5p and at all times (on a Saturday) the lines were ridiculous. at 9pm it was tolerable but by then my reserved room type was not available. an upgrade was offered at no cost. The bellhop did hold our luggage the entire day without issue as well. Rooms were clean, bedding comfortable - everything worked out fine, my next stay I will check for smaller size hotels in similar area, and if that's not available I'd stay here again. Read moreGenuine Expedia guest review
"Close to Rogers Center"
Myself, my husband and two sons were only in town for one night. We were there to see a Blue Jays game. We loved that the hotel was so close to Rogers Center and the CN Tower. We were able to walk over to those two things within a matter of minutes. The hotel is also located on Lake Ontario which was beautiful. There is a boardwalk with restaurants […] and other things that we enjoyed. The hotel itself is beautiful upon entering it. It looks like a 4 star hotel. I was a little bit bothered by the cleanliness of the room though. Considering it is a 4 star hotel, I would have thought that the room would have been cleaner. There was a lot of dust in our room along all the baseboards and in the air conditioning vents. There had also been a spill of something on the wall below the window and it was never cleaned up. I don't think that housekeeping couldn't see it. I ended up cleaning it when I got in there. Also, in the bathroom there was alot of dust on the shelf under the sink. I don't think that the rooms have been properly dusted in a very long time. I just felt that for a 4 star hotel the rooms should be spotless. Other than the dust, the beds were very comfortable and everything else was nice. I do think that the valet parking was pricey, but I guess that is what you get in the city. Read moreGenuine Hotels.com guest review
"There was so much so much construction!"
The experience at the hotel was wonderful, but the dinner experience left much to be desiredGenuine Expedia guest review
over priced. had to pay for wifi even though free almost everywhere else. construction created chaos. info provided by workers not very useful.Genuine Hotels.com guest review
Expensive , expected more for the price . The rooms were very small. They should be a water fountain on each floor .Genuine Expedia guest review
"Great location, great service, great stay"
Had a wonderful stay at the Westin Harbour Castle. Would highly recommend for 1st time travelers to Toronto, as this was my first time and the hotel is located in a great spot to really take in the city without getting yourself too lost.Genuine Hotels.com guest review
I stayed at the Westin for one day with my husband and 7 year old son. We been to Toronto before but my son was too young to remember so before we headed back home to NY we decided to stop by . The hotel was great , the guy at the check in desk was very nice and courteous , my son got a Westin kids club goody bag and he was so happy. The room was super […] clean with a nice view of the islands, the pool was also great and it was a must traveling with a child in the summertime. The main entrance is under construction or being remodel and we missed the entrance but besides that we had a great experience. Had to pay for the parking but didnt mind since we took our new car and didnt want to take a chance . The only bad thing to me was not having free wifi, you have to pay for it. Read moreGenuine Expedia guest review
lots of options pool,spa,tennis...valet parking...very comfortableGenuine Expedia guest review
"Very nice rooms. Loved the decor and special soap!"
Beautiful location with lake view. Big rooms and very friendly staff. The hotel was 100% booked. Our double room smelled like smoke, but was very quickly changed. Highly recommend!Genuine Expedia guest review
"Blue Jays games."
Road construction in front of the hotel made it a challenge for hotel valets to keep up with the incoming guests, but they did a valliant job nonetheless.Genuine Expedia guest review
"Lovely lake front hotel."
This is a favorite. Wonderful location on Toronto's ever improving lakefront. The hotel is in top shape and the staff was attentive and kind. Worth paying for lakeside room overlooking the islands.Genuine Expedia guest review
We were looking for a 4 star hotel at 3 star rates for our stay in Toronto. What a gem we found in the Westin Harbour Castle. After a taxi from the airport to the hotel, we found absolutely everything we had planned to do was within walking distance; Ferry to the Islands (right outside the door!) , a great comedy show at Second City, a baseball game […] at Rogers Stadium and a tour of CN Tower, a fabulous meal at Canoe ( a premiere Canadian restaurant that is out of this world), St. Lawrence Market, Union Station (with subways and trains to get anywhere), Eaton Center and ChinaTown. It was a great stay with waterfront views, incredible concierge staff who patiently helped make our activity schedule work and sent us to great food and fun. Loved this trip, loved the city, loved the people and loved the hotel. Read moreGenuine Hotels.com guest review
"The Extras Add Up Quick"
Was disappointed. Glad that we didn't pay rate that hotel had advertised. There was no parking available at the hotel and had to park 3 blocks away. 25.00 to park overnight and then 20.00 to remove the car the next morning!! None of the parking that the hotel had said would be available was due to construction. They should know better. They are a downtown […] TO hotel! Read moreGenuine Hotels.com guest review
"Right on the Harbour to Relax with a Beautiful Vie"
We had a wonderful stay. I must say the hotel employees are wonderful and really helpful. The hotel offered free maps of the city with popular areas of interest. There were only two things that I would recommend improving. It really would be nice to have free coffee in the lobby for those staying in the hotel. The two cups that you can make in your […] room just isn't enough. Secondly, the whirlpool maintenance should be done after hours and rooms should be notified. We went down to the pool area to relax and it was closed. We couldn't wait around for two hours and were checking out that day so we didn't get to use it. It was disappointing. Overall though the hotel is beautiful and the location is perfect. Read moreGenuine Hotels.com guest review
Perfect locationGenuine Hotels.com guest review
The Hotel is Okay but the people working there are rude. When I get there on Saturday it was a mess, no parking space at the hotel and no valet parking! I had to go to another parking down couple of blocks. The location of the hotel is nice but right now a lot of work area and building going on. I forgot the breakfast cost 27$ and nothing exception […] nal. Read moreGenuine Hotels.com guest review
"Great central location"
People in Toronto and Westin in particular are very friendly and helpful. Location of Westin within walking distance to Blue Jays games, restaurants, island ferry, entertainment and public transportation. Pool and patio area perfect for families.Genuine Hotels.com guest review
The hotel was easy to get to, but very busy weekend in Toronto, so we couldn't use valet parking. Hotel was beautiful and the view overlooking the lake was gorgeous! I would gladly stay at the Westin Harbour Castle again.Genuine Expedia guest review
"nice view and convenient location"
overall the location was nice, however there was a lot of construction going on which made it hard to get around. The rooms were clean, but the view was not good because of the window glass needed cleaning..Genuine Hotels.com guest review
Excellent overall - I'll probably stay at the Westin Harbour Castle the next time I visit Toronto.Genuine Hotels.com guest review
"Nice hotel and great harbour view"
The hotel staff were very friendly. The lobby is very busy but is large enough that you do not feel overcrowded.Genuine Expedia guest review
"Great location and service"
Other than some construction issues out front this hotel was great. Perfectly located in the harbour, walking distance to EVERYTHING. These is no need for a car, plenty to do and they did a great job helping us with directions around the town. It was Pride weekend, so there was plenty to see and do, and the Hotel made sure we were aware of all the activity […] in the city. We will certainly be booking and returning to the Westin again next year.. ONLY WATCHOUT, not anything to do with the Hotel. We fought Canada day traffic.. from Buffalo to Toronoto 1.25 hours there... 4 hours home ( and the international crossing was clear of traffic) Read moreGenuine Hotels.com guest review
All in all a very good experience. Construction on the street in front made it harder to get in and out by car, and a bit messy, but that is not the hotel's fault. The front door staff were inattentive at times requiring us to gain their attention to help with luggage or parking the car. One disappointment was the so-called "kids club" which was a converted […] squash court. The AC was not working, the ping png table broken and leaning against the wall, and many of the toys and crafts supplies old and neglected. My children were very disappointed. Read moreGenuine Hotels.com guest review
"Awesome location right next to the ferry"
With the exception of the construction, the hotel was a great place to stay. Located next to the ferry, cabs were always available, and the subways were just a straight 5 min stroll. Thanks for a great experience.Genuine Hotels.com guest review
"walking distance to the events we went to"
Enjoyable stay, good weekend to spend time in TorontoGenuine Hotels.com guest review
"Great for downtown business trip"
Friendly and clean.Genuine Hotels.com guest review
We had a room with nice Lake view,but everything was dusty and kind of old. AC was making loud sound, and wasn't working good. We could see the footprint on the bathroom floor and bathroom counter top had water marks and wasn't clean. We will not go back to this hotel again. We were really disappointed. I don't know how they got four star for this […] hotel?!! Read moreGenuine Expedia guest review
Valet or any hotel parking unavailable! $25 to self park a block away!!Genuine Hotels.com guest review
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