I've been traveling to Toronto many times before and tried several different hotels including InterContinential there. After staying with Westin Harbour Castle, I find it overrated in terms of the condition of the hotel, the cleanliness of the room, the quality of hotel services and the surrounding of the hotel itself. Briefly, due to the ongoing constructions […] within downtown Toronto area, the hotel is located near around road and building constructions, which is somehow inconvenient. The hotel seems old and room itself has several areas, such as the carpet in wore off. Also the ice machine is located at unfurnished area in the building, unlike Marriott or others. Additionally, the room has provided fewer bath towels in comparing with other hotels I've stayed before such as Marriott. Overall, I find this hotel is over-rated and only in average level. Read moreGenuine Hotels.com guest review
"Great accomodations & Too expensive parking"
The hotel rooms and amenities and location are hard to beat....I loved being at the harbor with the Great Lake in my sights. The staff was friendly and helpful. I wish there was free wifi throughout the hotel. I also had to park my car three blocks away in alternative parking and pay $35 a night for the privilege.... the Westin chain can do better in […] these two regards... Read moreGenuine Hotels.com guest review
The hotel staff was fantastic. The rooms clean and as pictured.Genuine Hotels.com guest review
"Great location and amenities"
This hotel was great for a family vacation. It was located close to the harbor ferry, the CN tower and several restaurants. The valet parking option was only 10 dollars more than the self-parking, so well worth it. The kids got a free movie in the hotel room. There is a lot of construction nearby, but it wasn't too distracting. The restaurant was expensive, […] but the kids ate free. Altogether, a great place to stay, and I'd stay there again. Read moreGenuine Hotels.com guest review
"toronto on the fly"
the hotel has a perfect location for a first timer to Toronto.the harbor,rogers center,and the cn towerand air canada center.Will make a long weekend next summer and it will be at the harbor castleGenuine Hotels.com guest review
"East end of the lakefront walk"
We enjoyed the location on the lake and lake walk. You can get to most any where you want with the short walk to Union Station The accomindation a where very nice.Genuine Hotels.com guest review
"One night in Toronto"
We came in with the kids for a night in Toronto and were disappointed with the Westin. Location out of the way and clearly a place that caters to the business traveler.Genuine Hotels.com guest review
"Very nice view of the lake"
I'm happy that we stayed at Westin. The staff was always very nice. We also stayed in rooms with very nice view of the lake. Even with all of the constructions going on around, it was still a nice location.Genuine Hotels.com guest review
"Great location ! Excellent stay!"
Stayed at Westin for 4 nights. When I informed the front desk staff that it was my first time in the city, he upgraded my room to lakeview. Very welcoming staff (David;did not get his last name). Would stay again in this hotel and recommend to relatives and friends.Genuine Hotels.com guest review
"Close to all good sights"
Great stayGenuine Hotels.com guest review
"Ron Little John & Funk Embassy"
Met with friends in the lobby of the Harbour Castle, our the Jr. Suite was ready for early checkin ... after enjoying the outstanding view of ferries coming and going, small aircraft taking off and landing we continued on the the Jazz Festival via cab, waiting outside the lobby, great performance by Ron Little John, only to end the night in a superior […] bed in our king room with a lake view. Thank you Westin for a great weekend adventure. We registered for your vip guest card and look for to staying at your many locations in the future. Read moreGenuine Hotels.com guest review
"Our worst westin experience"
I think this particular Westin is a real bad hotel choice for family visit to Toronto and here is why: First of all this hotel is just overpriced when it comes to room rate compared to other similar hotel. Now the reason I made my last statement is mainly because the general amenities this hotel offers is just too mediocre or worse than any hotel in […] its similar class. The hotel is situated in the worst part of Toronto, near the harbor ..a bit far from general heart of downtown Toronto where all restaurants are. Now In case most visitors to Toronto may not know, this city is different than other cities by the water or lake where generally places near water/lakes are the most active and expensive to live. However in Toronto, the places near harbor has nothing except for the ferry station. Any good restaurant you need to go one has to walk 15 to 20 mins up to downtown first in Toronto busy traffic . Moreover due to the very extensive massive construction that is currently going on in downtown Toronto until 2015, this hotel is just terribly located middle of all these construction, road closure, dust and noise etc. so the walk is not nice .. It's rather a safely issue and a puzzle. Read moreGenuine Hotels.com guest review
"Downtown in the heart of it all"
Very niceGenuine Hotels.com guest review
"Good Room but No Free Wi-Fi"
Good room and very clean. Super friendly and helpful staff (ask for Rio). Good location on the waterfront and within walking distance of interesting neighborhoods such as Chinatown and Kensington. BUT no free Wi-Fi in room; expensive - cost $15 a day to get it. I would have rated this hotel much higher if the rooms had free Wi-Fi.Genuine Hotels.com guest review
Parking costly At $45.00 but otherwise superb experience...Genuine Hotels.com guest review
The hotel was great! We luckily got a room on 34th floor lakeside and watched harbor and airport activity from our room! Location was within easy walk to lots of worthwhile city highlights.Genuine Hotels.com guest review
"Walking Distance to Everything!"
I love staying at this hotel. We could walk to all the places we wanted to visit. Love being by the waterfront, CN Tower, Air Canada Centre, and so much more. Will definitely stay here again.Genuine Hotels.com guest review
This is a remarkable hotel....staff was honestly attentive... I enjoyed a wonderful stay at this location... Room was very clean and comfortable.Genuine Hotels.com guest review
"Convenient location for summer activities"
Busy hotel located on Lake Ontario. Convenient for island excursions. Lots of construction in Toronto this summer in preparation for Pan Am Games in 2015. Nice and busy lobby bar with food. Great restaurant at 38th floor. Incredible views of the islands and city.Genuine Hotels.com guest review
We came back this year because we enjoyed our stay so much last year. We love the location however this year the room was not as clean or nice and refrigerator was a "cooling beverage" frig only and we had to put ice in it for it to keep cool according to the operator??? It plugged in but was not working well. For the price we paid for the room I was […] highly disappointed with the room not so clean, needing much work and the frig not working at all. I am returning to Toronto soon and I will be checking out other hotel options. Read moreGenuine Hotels.com guest review
"Great Harbour View"
This hotel was ok. Not the cleanest of rooms but better than some. There was a lot of construction which made walking around somewhat difficult. Toronto has not taken advantage of their harbor and it doesn’t seem to be designed for vacationers. There are very few restaurants on the harbor. You really need to walk a block or two into the city to find […] restaurants and that's not convenient if traveling with children. We did enjoy watching the sailboats from our window. There is a restaurant in the hotel but it’s quite expensive and the food was mediocre. Read moreGenuine Hotels.com guest review
In the heart of downtown Toronto, excellent service and very clean. Totally enjoyed my stay and will stay again.Genuine Hotels.com guest review
everything was to expensive especially parking your car $45 a nightGenuine Hotels.com guest review
Outstanding hotel. However, they weren't able to offer early check-in. Even with advance notice.Genuine Hotels.com guest review
I felt this was one of the worst Westin hotels I have stayed in. Perhaps due to the global Lion's Club convention taking place on site. Booked day of due to price so based on location and value not too bad but below average overall. Not enough people at the front desk. Asked for a family friendly but unique restaurant in area and concierge recommended […] the Old Spaghetti Factory - yuck - we didn't go there - try Beerbistro - Mgr Mark I think was awesome. And somehow, the bathroom ceiling fan leaked water. How a fan leaks water is beyond me. Nice bed and decent A//C. Needs remodeling. Read moreGenuine Hotels.com guest review
Hotel was great!Genuine Hotels.com guest review
"Most conveniently located still affordable"
Very positive experience. Prompt service: convenience beats everything!Genuine Hotels.com guest review
I had a problem with my room and the staff were very helpful in solving it to my complete satisfactionGenuine Hotels.com guest review
"Beware of extra costs"
Hotel was beautiful and staff friendly. However we were very disappointed that the self parking at $35 per day was a block away and the valet parking was $45 per day. Plus the wifi or regular connect to internet in the room was $14.95 per day. Wifi was free in the lobby but it was a little difficult to connect to it and my emails would not go out.Genuine Hotels.com guest review
"Best hotel in toronto!"
The service at this hotel was outstanding from start to finish, upgraded our rooms which were beautiful spacious rooms with lakeview. Pool/hot tub area were clean and perfect temperatures, kids loved it and I was able to swim laps in the reserved lane. Also took advantage of the tennis courts and basketball court, with views of the toronto skyline. […] Staff goes out of their way to make sure your needs are taken care of. Hotel was in walking distance of everything we wanted to see and close to subway station and air canada centre. Will definitely stay here again when visiting toronto. Read moreGenuine Hotels.com guest review
This hotel was expensive in my opinion for our experience. Some sections of the hotel were very nice. But, the windows in our hotel room were dirty, so it was hard to really enjoy the great view. And we have kids, so we were disappointed when the hotel couldn't offer us a basketball to use on their terrific roof top hoop (they did find us three tennis […] rackets instead.) It was easy to walk to several good restaurants and St. Laurence Market, and the ferry to the island was right behind the hotel -- location is terrific. However, this part of Toronto has A LOT of construction in front of it right now, and that did take away from the appearance and enjoyment. Overall our experience at this hotel was just "okay." Read moreGenuine Hotels.com guest review
"Walking distance to main attractions"
Hotel employees were top notch. Friendly and helpful. Hotel rooms and amenities were excellentGenuine Expedia guest review
"Best hotel stay ever"
Friendly staff that helped us out in every way with a last minute booking and super clean with plenty of space. Loved itGenuine Hotels.com guest review
"Great Weekend Location"
We had a very pleasant stay over a weekend. Didn't spend long hours in the hotel as we were attending a conference at George Brown down the street. Our lake view room had a fantastic vantage point to view the little island on the lake which delighted my 5 yr old daughter giving her many ferries and airplanes to track. It is a calming, pleasant view. […] No arguments on service or room condition. Read moreGenuine Expedia guest review
"Not what I expecting"
Find another hotel next time when I visit TorontoGenuine Expedia guest review
I was a little disappointed that the room didn't have free WIFIGenuine Expedia guest review
"EXPENSIVE BUT NICE!"
THE HOTEL WAS GREAT, AND YOU CAN NOT BEAT THE LOCATION ON THE WATERFRONT AND NEAR CN TOWER BUT IT WAS PRICEY. VALET WAS 45$ A NIGHT.THEY GAVE US A FREE KIDS MOVIE DURING OUR STAY (ORDERED FROZEN DIRECTLY FROM TV, 18$ COST WAIVED). THERE WAS NO FRIDGE IN THE ROOM AND WHEN I CALLED THEY SAID IT WOULD BE 30$ UNLESS WE NEEDED IT FOR MEDS OR FOR KIDS, AND […] I SAID WE NEED IT TO KEEP THE KIDS MILK COOL AND IT WAS FREE. THERE WAS NO MICROWAVE. THE POOL WAS NICE. I WOULD STAY AGAIN IF I GOT ANOTHER GREAT DEAL ON HOTEL.COM. HIGHLY RECOMMEND! Read moreGenuine Hotels.com guest review
"nice hotel near the harbour"
in downtown Toronto, within walking distance to major attractionsGenuine Expedia guest review
The hotel was very nice, right on the water. The staff was very friendly and helpful. The only negative that I have is that I thought the parking was very pricey.Genuine Expedia guest review
"Nice hôtel. Well situated"
Good for a family. (Well situated and swimming pool) , though the queen beds are too small.Genuine Expedia guest review
"Great location in heart of Toronto, Canada."
We stayed at this hotel for 2 nights over Memorial Day weekend. We had a room with 2 beds, and it comfortably fit myself, my husband, 10 year old daughter, and 6 month old infant. The hotel provided us with an infant crib which met our needs just fine. The hotel is located very centrally to alot of Toronto's attractions.Genuine Expedia guest review
"Great location and very nice hotel"
Great spot, great service. We would go back.Genuine Hotels.com guest review
Had a great time. Everyone was very friendly. I would definetly go backGenuine Expedia guest review
Great location close to many attractions. Nice quiet room with comfortable bed and beautiful view of the lake.Genuine Expedia guest review
"Unplugged and relaxing"
Excellent service and friendly staff. Rooms are clean with lots of nice touches to help you feel pampered and upscale. Incredibly comfortable beds with top shelf sheets make you feel like you've struck it rich and allow for a good night's rest. The only downside to my stay was poor wifi coverage throughout certain areas of the property. As an international […] traveler, this made it difficult to get work done while there for business meetings. Overall a very nice hotel for a safe, welcoming, relaxing and upscale stay. Read moreGenuine Hotels.com guest review
"convenient for sights"
beds were most uncomfortable but it wasconly for one nightGenuine Hotels.com guest review
"Parking fee too high"
Overall it was fine, but the valet parking fee was an additional 25% added on. The breakfast buffet was a relatively good value, but lacked an omelette station, something fairly typical of these.Genuine Hotels.com guest review
"Good hotel, bad parking"
If you are looking for those big hotels with a big reception area, this is a good option. Room was good, nothing much different from what you would expect from a hotel at this category. I did not like the parking. It was too expensive and I had to drive to a public parking place. So I do not see what was the point paying 35$ for an overnight stay.Genuine Hotels.com guest review
Everything was great.Genuine Hotels.com guest review
Love Toronto & the hotels view , wonderful , was my sons 16 th beart day traveling from Ohio , we loved it memorable , tanksGenuine Hotels.com guest review
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