"Great location and service"
Other than some construction issues out front this hotel was great. Perfectly located in the harbour, walking distance to EVERYTHING. These is no need for a car, plenty to do and they did a great job helping us with directions around the town. It was Pride weekend, so there was plenty to see and do, and the Hotel made sure we were aware of all the activity […] in the city. We will certainly be booking and returning to the Westin again next year.. ONLY WATCHOUT, not anything to do with the Hotel. We fought Canada day traffic.. from Buffalo to Toronoto 1.25 hours there... 4 hours home ( and the international crossing was clear of traffic) Read moreGenuine Hotels.com guest review
All in all a very good experience. Construction on the street in front made it harder to get in and out by car, and a bit messy, but that is not the hotel's fault. The front door staff were inattentive at times requiring us to gain their attention to help with luggage or parking the car. One disappointment was the so-called "kids club" which was a converted […] squash court. The AC was not working, the ping png table broken and leaning against the wall, and many of the toys and crafts supplies old and neglected. My children were very disappointed. Read moreGenuine Hotels.com guest review
"Awesome location right next to the ferry"
With the exception of the construction, the hotel was a great place to stay. Located next to the ferry, cabs were always available, and the subways were just a straight 5 min stroll. Thanks for a great experience.Genuine Hotels.com guest review
"walking distance to the events we went to"
Enjoyable stay, good weekend to spend time in TorontoGenuine Hotels.com guest review
"Great for downtown business trip"
Friendly and clean.Genuine Hotels.com guest review
We had a room with nice Lake view,but everything was dusty and kind of old. AC was making loud sound, and wasn't working good. We could see the footprint on the bathroom floor and bathroom counter top had water marks and wasn't clean. We will not go back to this hotel again. We were really disappointed. I don't know how they got four star for this […] hotel?!! Read moreGenuine Expedia guest review
Valet or any hotel parking unavailable! $25 to self park a block away!!Genuine Hotels.com guest review
"Great location for walking tourist"
Location was great, close (i.e. walking distance to baseball stadium, NHL Hall of Fame, etc.) to many of things I was interested in doing. Only thing that was a negative, which isn't the hotle's fault, is Toronto is working on new legs of the light rail system which affects the street in front of hotel with massive road construction.Genuine Expedia guest review
The service was great from top to bottom. The refrigerator in our room was not large enough for an item we had, my wife called the desk and the had another one brought to the room immediately. It is located on the waterfront not far from central downtown area, and they have some great lakeview rooms. The only problem we had was that there was construction […] on the roadway along the waterfront at the time which made getting around a little slower. Read moreGenuine Hotels.com guest review
"walking distance to our event"
It was expensive but very comfortable and convenient.Genuine Hotels.com guest review
It was as I expected. The hotel was awesome. The parking facility was horrendous. It was a block away and there is construction every where. The cost of valet parking is 40 dollars per night. Love the hotel though.Genuine Hotels.com guest review
Great hotel - we were there for one night only. Our room was supposed to be a lake view room, but none was available at check in. Instead, the hotel staff offered us free wifi and free breakfast, and we were still able to see the lake from the room. Overall a fantastic hotel.Genuine Hotels.com guest review
"Bad Hotel with very expensive price."
Bad location, bad services, very expensive for its offers. The only good thing they have is the bed. I would say a $70 Motel would be better than this hotel.Genuine Expedia guest review
We went to Toronto to catch a baseball game and were able to walk to the Mall, the NHL Hall of Fame, the Blue Jays game, a Maple Leafs game ... perfect location.Genuine Hotels.com guest review
"Very Nice Facility"
Great service and location but the road construction in front of the hotel made it difficult to get into the building when we arrived, and it was poorly marked where to go. Room was a little dated but clean. WiFi access should be like towels and soap ... FREE! Here, only in the lobby.Genuine Hotels.com guest review
Not happy with room , not clean,bathroom too smallGenuine Hotels.com guest review
Great location but not a 4 stars, pricey. We travel a lot and always stay in 4*s this is not worth the moneyGenuine Expedia guest review
"Perfect location for ferry to Toronto's islands."
Perfect location for the ferry to Toronto's islands.Genuine Expedia guest review
"We can't wait to go back!"
The customer service was superb, Marva made our overall experience WONDERFUL! We loved our room, our view, the restaurant was top notch (expensive, but worth it) and it was in walking distance from our destination (Air Canada Arena). I cannot wait to go back and stay there again!Genuine Expedia guest review
"LOVED this hotel!!! Never wanted to leave!"
I loved every minute of my stay at this hotel. Amazing location! The hotel is right on the lake so it's nice to walk around the harbourfront area of Toronto. It's also a very close walk to other places and things to do in TO. We walked to restaurants, the CN Tower, Eaton Centre, Dundas Square, Rogers Centre and more. I loved the nice walks through the […] city from here. Parking is pricey at the hotel but we parked right beside it for $60 for 4 nights with in & out privileges. Our room was amazing, I loved it so much I never wanted to leave. We had beautiful views of the lake and the city with an amazing view of the CN Tower! The bed was comfortable and the shower was nice. Nice size room too. I loved the convenience of the free wifi in the lobby. Front desk staff was very friendly and helpful! Hope and look forward to staying here again! Thank you Westin Harbour Castle!! Read moreGenuine Hotels.com guest review
"Dated but decent"
This hotel seems like it was transported form the 70s. Wifi does not have comprehensive range. Food was average. Service was as expected - good. I liked the idea Westin has about providing points for opting out of housekeeping. The shower was not rejuvenating. The phone suddenly stopped working in the middle of my stay.Genuine Hotels.com guest review
"Excellent stay at the Westion Harbour YYZ"
nice, clean, good staff, convenient location, would stay there againGenuine Hotels.com guest review
"Nice downtown hotel with lake view"
My husband and I stayed two nights while in Toronto to see a concert at air Canada centre, hotel very close - two blocks. Staff very friendly and hotel was clean. Overall a good experience and great price for downtown locationGenuine Hotels.com guest review
Great location but ripped off for parking and wifi. They charge $$$ for valet parking and $$$ per day for wifi. CRAZY!! Fire alarm went off Saturday eveing and we had evacuate. Be very careful on their steps leaving the hotel. I slipped and hurt my lower back and arm. My daughter's Iphone was stolen in the conference room. Overall a weekend of expe […] nses!!!! Read moreGenuine Hotels.com guest review
"Nice hotel along harbour"
Nice harbour view, Comfy bed, but a little pricey for valet parking CAD40Genuine Expedia guest review
"I expected more for a Westin."
Too crowded the day I headed. Nobody received or helped us with the luggage. Poor internet signal, food too expensive. My room was not as quiet as I would like. I would check other options before stay again in this hotel.Genuine Expedia guest review
The hotel is very nice. The hot water went out for a day but the staff was very quick to fix the situation and took the time to personally call all of the guests that were affected by the problem. The parking is a little bit expensive but we asked them to give us a deal and they did. Very nice staff and beautiful views.Genuine Expedia guest review
"A very functioning hotel"
Room is pacious and functional. However,there is no free internet access in room and 1 hours free wi-fi connection by the lobby. Location is a little out of the center, and if you have to take public buses, wait may be long and cold in the winter. In warmer weather, this hotel is ideal. Beware if you have to use the phone, hotel charged us $2 for a […] local call Read moreGenuine Expedia guest review
"Very nice hotel, but noisy neighbors"
Very nice room and amenities and appreciate the staff giving us a room on the lake front. However, it is too bad that the guests next door were very noisy and we could hear them coming in at 3 am. We did not sleep well that night. But the overall experience was very good.Genuine Expedia guest review
"Excellent Place - 10 min walk to Rogers Centre!"
The hotel service was great, the room was fantastic and the stay was perfect. The restaurant food was great. Best hotel I've stayed at so far.Genuine Expedia guest review
"Would be great when it isn't sold out"
Hotel was sold out and as a result - lots of parties and the smell of smoke through the vents. First night was perfect, second was sleepless due to the above. That should be managed a little better but I think the staff were overwhelmed with all of the activity.Genuine Expedia guest review
"Great Service but you pay for it."
Great hotel with exeptional service. The room service is delicous but outrageously prices. Breakfast for one adult and one child was over $50. The valet is also expensive but very handy. All of of the staff were excellent.Genuine Expedia guest review
"1st class hotel"
I loved staying at this hotel. Everything one could want. Excellent service as well. Only thing I did not like is that there are added expenses for so many things and the fees are high. Like $40. per night valet parking or $30. per night for self-parking a block and a half away. But the quality of everything was superb. Oh.....one little annoyance was […] the refrigerators in every room. Evidently, they are not to be used as a refrigerator, rather as a cooler that you put ice in to keep anything cold. Which ends up not cold at all. Read moreGenuine Hotels.com guest review
"Nice enough, but not extraordinary"
We booked 2 rooms for the weekend: a king-bed for myself & my husband & 2 doubles for our 3 children (2 of whom are adults). We also specified in the reservation, via a live phone call, we wanted a rollaway bed for the kids' room. We were told fine. We got there & found out the room couldn't accommodate a rollaway bed due to the fire code. Seems like […] that could have been ascertained when we made the reservation. Also, the "green" policy is different from most hotels -- most will (if you so designate) not change the sheets & let you air dry your towels each day but STILL make the bed, empty the trash, replenish the coffee pods, etc. This place simply does nothing under the guise of "going green" -- seems like there could be choices other than all or nothing. The location is lovely -- we had a harbor view -- the bed was comfortable, the room appointments were nice enough. The staff was friendly, although the check in process was a little slow. Read moreGenuine Hotels.com guest review
"Good for Business Travelers"
The hotel was very nice, too nice in fact. We felt out of place, everyone else was there for business it seemed. Everything was expensive, $40/day to park, $15/day for Wifi, $35 for cold cereal in our room, $70 for Dinner (we SHARED 1 appetizer, 1 entree, and 1 beer), $40 for breakfast the next morning in the restaurant... I think for Business-Persons […] whom are being reimbursed for their stay this is a great hotel. For even just myself and my wife the room was small, the bathroom would be uncomfortable for a large person. A family stay here would be a bad idea. This hotel made my wife and I realize Bed & Breakfasts are really the way to go. Read moreGenuine Expedia guest review
Second time in three weeks staying at a Westin. Both of them were great!! I was delightfully surprised. This one in Toronto has a wondeful play area for small children and a great pool and out door area. Some of the people working there could have been friendlier but they werent rude. The location is right on the water and very close to downtown area. […] I will be staying here on our next visit to Toronto. Read moreGenuine Hotels.com guest review
"Beautiful views and close to all major attractions"
The hotel is right on the harbor so the view from our room was beautiful! It was so peaceful to wake up to every morning and to come back to in the evening after a day of fun in Toronto. We were able to walk to most of the attractions (CN Tower, Sky Dome) and restaurants. We also used the concierge everyday of our visit to help us to not waste the precious […] time we had in this beautiful city. Read moreGenuine Hotels.com guest review
"Central location to shops, restuarants etc."
Very nice hotel! I would stay there again. The hotel is close to Toronto Island, CN tower, CNE; as well as shops and resturantsGenuine Hotels.com guest review
"When Water Falls"
Checkin was a nightmare! It was a queue you would expect at Disneyworld! When we arrived at our room we found that no towels were stocked in the bathroom. Took 2 phone calls. When they did arrive they were worn and a few torn. Very low quality that I would expect from a roadside low quality chain. Subsequent days they were better. In the hallways housekeeping […] staff carts and personnel were always prevalent. BUT as a norm you could leave your room at 8:30 in the morning and by 1:45 it still was NOT cleaned! Great location that is about it! Read moreGenuine Hotels.com guest review
"Wireless service is additional; parking $40/day"
The hotel is fine, but they will nickel and dime you for every extra. I had to go to the lobby for "free" internet connection, but it did not work. Two of their staff tried to help, but did not know how, and both said they will get the IT guy, but did not. Never got connected. Every super-8 has free internet and it works.Genuine Hotels.com guest review
The rooms are very nice and most of the staff were very nice. The concierge did not offer us enough information about the availability of public transit. It seemed to us she was accustomed to people taking taxis. For example the trains leave from Union Station about a 10 minute walk. It turns out there is a bus that leaves regularly on the side of the […] hotel. There is also a bus that runs all the way down the harborfront, which is at least a half a mile. I might add that we are in our 60's not yet beyond walking distances, but given issues of time and distance it is good to know about the publc transit options. She ran out of transit maps. I think providing this kind of info should be more of a priority. Moreover the hotel is isolated from restaurants and nice spots even to have breakfast. The cost of the meals at the hotel is exorbitant, though they do have a small dark starbucks cafe where you can buy coffee and muffins etc. which is reasonable. The harbour is nice but I personally think I would want to be in a location which is more connected to the life of the city. Read moreGenuine Hotels.com guest review
"Memorable and pleasant stay"
every room should have a small microwave oven to warm up the coffee or tea at least. Guests should be provided with free (limited) access to internet service to check e-mails during the extended stay.Genuine Expedia guest review
"Beautiful view...not my fav."
The view from our room was beautiful. Beds were comfortable. Bathroom had hair on the wall and looked like dirty walls. Plenty of room for a rollaway in the room but they were not able to provide that and when we asked for extra bedding the staff said they could certainly send that up. They called twice to verify it had been delivered but it wasn't […] delivered until we returned to the room and called for it after 10pm. Plus and minuses here....beautiful location...comfortable room...bit disappointed in bathroom and ability to have a rollaway in a double room for a child. Read moreGenuine Expedia guest review
You've no choice but to do a valet parking for $40. So crowed w/ people. The A/C is so loud like a B-747 when it's running at night. For the lakeview, the ferry is running at around 6am. You can hear its bell/horn from the ferry. Ask for a bottle of water, they wanted to charge $20. Westin trained their staff/people well - when asked for upgrade, since […] I am a Starwood member, they respond "all rooms are sold-out" (common response wherever I stayed w/ them) when there are three rooms next door on my floor were empty ... This would be my last stay w/ Westin. I am a Hilton Honor member. Hilton has an excellent customer service. I always get an upgrade. Maybe Westin (starwood) needs to learn something from Hilton.Goodbye Westin and never see you again. Read moreGenuine Hotels.com guest review
The location of the hotel is not particularly convenient for getting into and around downtown unless you take a taxi. Construction in the area of Union Station has closed access streets from downtown to the shoreline where the Westin is located. The hotel is big and impersonal, and that's not a criticism, but knowing what I know now, I would have selected […] a hotel in a more central location. Read moreGenuine Hotels.com guest review
Did not get our room cleaned for 3 out of the 4 days. Disappointing to say the least. Front desk did what they could to rectify the situation. Air conditioning unit was very loud. Had to move to another room because of it.Genuine Expedia guest review
"first class hotel"
Top notch. Other hotels should take lessons if thatwant to be half as good. Beautiful inside and outGenuine Expedia guest review
Very swanky hotel. Rooms are very modern. Not necessarily family oriented with full size beds in the rooms. Wish Wi-fi was free when you use such a nice hotel. Nice place on the harbour front with great lake views. Walking distance to everything you need. Staff was swanky too,Genuine Expedia guest review
We were in room 2138... the smallest room on that floor according to the map that was posted on the back of the door. Other than that, it was a nice hotel with a good view. Just wish there was a little more space.Genuine Hotels.com guest review
"Took care of all of our needs"
Great location. Beautiful view of lake. Attentive staff. Comfortable room. Very nice bathroom.Genuine Expedia guest review
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