"Beware of extra costs"
Hotel was beautiful and staff friendly. However we were very disappointed that the self parking at $35 per day was a block away and the valet parking was $45 per day. Plus the wifi or regular connect to internet in the room was $14.95 per day. Wifi was free in the lobby but it was a little difficult to connect to it and my emails would not go out.Genuine Hotels.com guest review
"Best hotel in toronto!"
The service at this hotel was outstanding from start to finish, upgraded our rooms which were beautiful spacious rooms with lakeview. Pool/hot tub area were clean and perfect temperatures, kids loved it and I was able to swim laps in the reserved lane. Also took advantage of the tennis courts and basketball court, with views of the toronto skyline. […] Staff goes out of their way to make sure your needs are taken care of. Hotel was in walking distance of everything we wanted to see and close to subway station and air canada centre. Will definitely stay here again when visiting toronto. Read moreGenuine Hotels.com guest review
This hotel was expensive in my opinion for our experience. Some sections of the hotel were very nice. But, the windows in our hotel room were dirty, so it was hard to really enjoy the great view. And we have kids, so we were disappointed when the hotel couldn't offer us a basketball to use on their terrific roof top hoop (they did find us three tennis […] rackets instead.) It was easy to walk to several good restaurants and St. Laurence Market, and the ferry to the island was right behind the hotel -- location is terrific. However, this part of Toronto has A LOT of construction in front of it right now, and that did take away from the appearance and enjoyment. Overall our experience at this hotel was just "okay." Read moreGenuine Hotels.com guest review
"Walking distance to main attractions"
Hotel employees were top notch. Friendly and helpful. Hotel rooms and amenities were excellentGenuine Expedia guest review
"Best hotel stay ever"
Friendly staff that helped us out in every way with a last minute booking and super clean with plenty of space. Loved itGenuine Hotels.com guest review
"Great Weekend Location"
We had a very pleasant stay over a weekend. Didn't spend long hours in the hotel as we were attending a conference at George Brown down the street. Our lake view room had a fantastic vantage point to view the little island on the lake which delighted my 5 yr old daughter giving her many ferries and airplanes to track. It is a calming, pleasant view. […] No arguments on service or room condition. Read moreGenuine Expedia guest review
"Not what I expecting"
Find another hotel next time when I visit TorontoGenuine Expedia guest review
I was a little disappointed that the room didn't have free WIFIGenuine Expedia guest review
"EXPENSIVE BUT NICE!"
THE HOTEL WAS GREAT, AND YOU CAN NOT BEAT THE LOCATION ON THE WATERFRONT AND NEAR CN TOWER BUT IT WAS PRICEY. VALET WAS 45$ A NIGHT.THEY GAVE US A FREE KIDS MOVIE DURING OUR STAY (ORDERED FROZEN DIRECTLY FROM TV, 18$ COST WAIVED). THERE WAS NO FRIDGE IN THE ROOM AND WHEN I CALLED THEY SAID IT WOULD BE 30$ UNLESS WE NEEDED IT FOR MEDS OR FOR KIDS, AND […] I SAID WE NEED IT TO KEEP THE KIDS MILK COOL AND IT WAS FREE. THERE WAS NO MICROWAVE. THE POOL WAS NICE. I WOULD STAY AGAIN IF I GOT ANOTHER GREAT DEAL ON HOTEL.COM. HIGHLY RECOMMEND! Read moreGenuine Hotels.com guest review
"nice hotel near the harbour"
in downtown Toronto, within walking distance to major attractionsGenuine Expedia guest review
The hotel was very nice, right on the water. The staff was very friendly and helpful. The only negative that I have is that I thought the parking was very pricey.Genuine Expedia guest review
"Nice hôtel. Well situated"
Good for a family. (Well situated and swimming pool) , though the queen beds are too small.Genuine Expedia guest review
"Great location in heart of Toronto, Canada."
We stayed at this hotel for 2 nights over Memorial Day weekend. We had a room with 2 beds, and it comfortably fit myself, my husband, 10 year old daughter, and 6 month old infant. The hotel provided us with an infant crib which met our needs just fine. The hotel is located very centrally to alot of Toronto's attractions.Genuine Expedia guest review
"Great location and very nice hotel"
Great spot, great service. We would go back.Genuine Hotels.com guest review
Had a great time. Everyone was very friendly. I would definetly go backGenuine Expedia guest review
Great location close to many attractions. Nice quiet room with comfortable bed and beautiful view of the lake.Genuine Expedia guest review
"Unplugged and relaxing"
Excellent service and friendly staff. Rooms are clean with lots of nice touches to help you feel pampered and upscale. Incredibly comfortable beds with top shelf sheets make you feel like you've struck it rich and allow for a good night's rest. The only downside to my stay was poor wifi coverage throughout certain areas of the property. As an international […] traveler, this made it difficult to get work done while there for business meetings. Overall a very nice hotel for a safe, welcoming, relaxing and upscale stay. Read moreGenuine Hotels.com guest review
"convenient for sights"
beds were most uncomfortable but it wasconly for one nightGenuine Hotels.com guest review
"Parking fee too high"
Overall it was fine, but the valet parking fee was an additional 25% added on. The breakfast buffet was a relatively good value, but lacked an omelette station, something fairly typical of these.Genuine Hotels.com guest review
"Good hotel, bad parking"
If you are looking for those big hotels with a big reception area, this is a good option. Room was good, nothing much different from what you would expect from a hotel at this category. I did not like the parking. It was too expensive and I had to drive to a public parking place. So I do not see what was the point paying 35$ for an overnight stay.Genuine Hotels.com guest review
Everything was great.Genuine Hotels.com guest review
Love Toronto & the hotels view , wonderful , was my sons 16 th beart day traveling from Ohio , we loved it memorable , tanksGenuine Hotels.com guest review
"Westin Harbour Castle"
Nice clean rooms, great location but you have to pay for everything (wifi, parking etcGenuine Hotels.com guest review
It was a little hard to find at first because of all the detours because of construction. The staff was really friendly and helpful. They have a coffee shop in the lobby which was super convient. I loved the room. I would 100% stay here again.Genuine Hotels.com guest review
"elegant and close to major highway"
accessible to the popular locations in downtown toronto. Right off the exit when coming in from NY. Great rates depending on when you are booking.Genuine Hotels.com guest review
"Not so pleasant experience"
I stay at this hotel when I visit Toronto. This time my experience was different; first the valet won't take the car because they are full bit they direct me to nearby shady parking lot. Second the hotel elevators were dirty like street dirty finally there was a shady operation in the lobby it seems like a collection of street escorts gathered in the […] lobby. Finally the rooms show their age. I will steer away from this hotel the next time I visit Toronto Read moreGenuine Expedia guest review
The location was great, valet parking nice but expensive. Not shocked since it was downtown TorontoGenuine Hotels.com guest review
"Best hotel in the area for the price"
Great hotel so close to everything. Very comfy room made very modernized and sleek. Was very impressed with my one night stay. Even the gym was nice and open 24 hours. Didn't get a chance to swim in the pool, but overall this hotel was very worth the money and recommend it to everyone young or old.Genuine Expedia guest review
wonderful relaxing time away. Just what we needed.Genuine Hotels.com guest review
"Great room - upscale comfort!"
Overall our stay was fantastic - the room had a view of both the water and the city. The bed & pillows were so comfortable I never wanted to leave! The room was clean and stylish, with just a couple of dings here and there on the dresser or doors. The pool and sauna area was very nice - pool, hot tub, and exercise area that overlooks the water. Even […] had a nice little carpeted area for small children and babies. The changing room, although besieged by teens was well-appointed, with even a bathing-suit dryer! The only downside about the pool and sauna area was that on the Saturday we were there it was very busy with kids every time we tried to go there. At about 5:30 pm there were 15 or so 5 & 6 year olds in the pool and hot tub; then at 7:30 there were 15 or so 12 year old boys; then at 8:30 there was another group of 10 or more teens. No supervision - the boys turned on all the showers in the changing room for example, and threw towels everywhere. Would be nice to have an "adults only" time, even late, to allow us to relax in the area. The only other downsides were - no refrigerator and very expensive parking ($45 valet, $35 self-park), But we'd definitely go again, especially off season with a great rate from Hotels.com. Read moreGenuine Hotels.com guest review
"Beware of wifi fees"
I frequently choose the Westin Harbour Castle when I visit Toronto. I'm an SPG member and generally choose the Westin in Vancouver & Toronto. This year when I arrived at the hotel I was told wi-fi came at a fee. And a steep fee of $17/day. While staying at the Westin Wall Centre in Vancouver in March, it was included in my room. One year ago, it was […] free so Westin changed their policies and haven't told anyone. It's outrageous that when paying over $200 per night I'm charged for wi-fi. The only saving grace was a terrific waiter in the lobby bar - Davido - who made the stay tolerable. Tip him well. Read moreGenuine Hotels.com guest review
"Best Hotel in Toronto"
Great StayGenuine Hotels.com guest review
"Westin harbor castle"
Was SO CLEAN.Genuine Hotels.com guest review
The hotel is nicely located, but we arrived at the Westin on a Saturday afternoon for checkin de find a wait of 30 minutes just to check into the hotel. We received only a cursory apology for the wait. The wait to check in was followed by another line and wait for the elevator too reach our room. I noticed the same lines when we were again in the lobby […] in the early evening. I have traveled quite a bit and have never seen a hotel check in line quite like it. Read moreGenuine Expedia guest review
What a gem of a place. Our first time and we will be back!Genuine Hotels.com guest review
Overall Good Stay. Long lines @ check in. Valet was good. Concierge was helpful. Room was very nicely updated and clean. Probably will stay here again.Genuine Expedia guest review
"Great location and amenities"
The Westin is located near the waterfront. I'm not sure you can go wrong with a Westin. It's the closest thing to being at home. Beds are comfy and rooms well appointed.Genuine Expedia guest review
Good location, center of city. Staff was super helpful.Genuine Expedia guest review
"Room with a View"
There is a solution to all those new high rises in Totonto blocking everyone's view of the lake. Stay at the Westin and insist on a water view. Watch all those Porter flights coming and going (which should be your means of transportation anyway.) See that ferry doen below? The hop on for a short ride back and forth. Live a little.Genuine Hotels.com guest review
"Westin Harbor Castle exceeds expectations"
The hotel exceeded my expectations. While one could say the the hotel might be slightly dated, the friendliness/helpfulness of the staff made my stay great. A tip of the hat to Gerry at the front desk who checked me in early (when he certainly didn't have to ).......that was very much appreciated.Genuine Hotels.com guest review
"First time to Canada"
Great customer service great rooms amazing view Very nice valetGenuine Expedia guest review
Treated like a King for a fair price. Very close to the ACC. Great view of the water. Would stay again.Genuine Expedia guest review
"central to our sights"
Pool was great...wish I brought workout clothes. Hotel rooms were probably really nice twenty years ago. Just needs update.Genuine Hotels.com guest review
"nice but noisy"
Had a very noisy room. Took multiple calls to the front desk before getting moved @2am in the morning.Genuine Hotels.com guest review
"Toronto for Valentine's Day weekend"
The room and location were exactly what we were looking for. However, the hotel was packed with tweens/teens for some sort of convention at the time.Genuine Hotels.com guest review
My sister and I stayed at the Westin while seeing a concert in Toronto. The hotel was very upscale, but at a very affordable rate. Very clean, very friendly staff, very pretty. Set in a prime location in the middle of downtown Toronto, we were in walking distance to restaurants and entertainment. As soon as we left, my sister and I said we would definitely […] stay there again!! Read moreGenuine Hotels.com guest review
"I'd Do It Again"
The room was clean, the staff was helpful and polite, and aside from an ice storm that hit in the middle of the night, it was a great weekend.Genuine Expedia guest review
We had a king-sized bed and a very cozy room! It almost didn't feel like a hotel really. Everything was clean just the way I like it and the staff was incredibly nice and accommodating. I recommend this hotel to anyone that would like to stay with the best of the best. I know I will definitely be back soon! Thank you!Genuine Hotels.com guest review
"Lovely, comfortable and superb service"
Friendly and couteous staff made us feel like we were important and we were well taken care of from the moment we checked in to when we left in the pre-arraanged taxi.Genuine Expedia guest review
service was good, location greatGenuine Hotels.com guest review
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