We had booked this hotel for a two night stay for a business trip. After traveling 4 hours, we were told that the hotel was over booked and no rooms were available. Even though we had our confirmation with us, the manger on duty had basically a.....sorry for your luck.....kind of attitude. Being a business owner myself, I was astounded by his attitude. […] I will say, however, that the nice woman with hotels.com took care of us and found us another room. Unfortunately (through no fault of hers), it took about another two hours before we could settle in for the night. Bottom line for us. I wouldn't care if this was the best hotel on the planet, we would NEVER stay there, because of the attitude of the manager on duty. I understand mistakes happen, but it's all how you handle them that makes the difference. Hotels.com did the right thing, and this manager did not! Simple as that! Read moreGenuine Hotels.com guest review
We had everything we needed. The staff was courteous and helpful. A little mix up in the restaurant, but was resolved. Will come again. Loved the breakfast!Genuine Hotels.com guest review
Hot water was in short supply. Walls are too thin as conversations are easily heard. We had to chase some individuals out of the hallway both nights that we were there as for some reason that was a congregating point and the loud conversations woke us up.Genuine Hotels.com guest review
"If you stay in FEB or MAR -- expect tons of kids."
We just happened to stay during the worst weekend ever....since the hotel was full of children around age 10. We have kids - we like kids. We don't like a ton running everywhere and ruining the pool, jacuzzi, and gym. I am completely aware that it not the staffs place to babysit these kids but they didn't do anything to help the situation either. Apparently […] these are kids participating in near by Hockey tournaments. This happen every year in FEB or MAR, so if you are traveling during those 2 months - DO NOT STAY THERE. Also, the pool (inside) connects to the pool (outside) so it is in no way warm. Our room was fantastic! Bed was comfy, bathroom super clean!! And Shula's 2 has the best steak EVER!! It's expensive but worth it! Read moreGenuine Hotels.com guest review
"Clean room, great location"
Great place to stay if you are working in the area. Close to every restaurant imaginable and the highway. The hotel seems just a bit dated but it is obvious they are making the best of it! Very clean rooms and comfortable bedding. If you had to stay somewhere for a week or so and didn't want to go to over the top fancy.... This is your place!Genuine Hotels.com guest review
"Comedy of errors"
The month of February I have stayed at this hotel four times and have always been impressed until this last stay, March 1. First my room key would not work. I had to leave my belongings left unattended and see what the problem was, twice. When I questioned about my extra towels and pillows that I had requested and was on my reservation, I was told most […] likely this was not done and to check when I got to the room. I noticed I did not receive the breakfast voucher, I was informed that I had to pay for this. Never with the past stays did I have to pay. If it were not for the other front desk person, a young black female, name I cannot remember, I was ready to walk out. She actually came to my room with the extra towels and pillows. The gentleman at the front desk was extremely nasty, made me feel like I was intruding. My previous stays here was fantastic. The service, cleanliness of the room, and staff were all excellent. It is a shame that one person can change an opinion in a matter of minutes. Read moreGenuine Hotels.com guest review
I had a great time there it was clean the staff was great I would returnGenuine Hotels.com guest review
"Had better, had worse"
There was a kids' hockey tournament where the kids, families and coaches stayed at the hotel. The kids set up mini hockey nets in the hallway and were making all sorts of commotion. Parents were congregating in the hallway drinking and talking very loudly, laughing from about 8PM to 11PM. The off-duty police finally came up close to 11PM and told them […] they had to tone it down by 11PM. It was noisy and I can't believe hotel staff didn't do anything prior to that for the quiet enjoyment of the other guests. The rooms were just fine. Walls are thin though. I could hear a guy on his cell phone. Staff was friendly. Shula's is in the lobby and is very good. I probably will not stay there again. Read moreGenuine Hotels.com guest review
We've stayed here before & enjoyed our stay, but this time was a little different. No problems w/ the hotel other than the housekeeping waking us up at 830am to clean the room on Xmas morning. We decided to stay in for a while b/c my son wasn't feeling well. Housekeeping knocked on the door again at 1130 am and 200 pm. I was quite annoyed, even after […] I told them just don't bother cleaning the room that day. Read moreGenuine Expedia guest review
The hotel staff were friendly and welcoming! I was even showed to my room, which just doesn't happen anymore in other establishments! The room was clean and well maintained. The beds, pillows and towels were of the highest quality and comfort! I would recommend this hotel to anyone staying in the Independence/Parma areas!Genuine Hotels.com guest review
"Nice hotel with great staff"
I enjoyed my stay at the hotel. The staff was friendly, the room was very clean/comfy and the complimentary chocolate chip walnut cookies were awesome!Genuine Expedia guest review
"Night out in Downtown Cleveland"
Me and a small group of freinds booked rooms in this hotel and then got a ten minute or so cab ride downtown to the House of Blues and then the Casino and it was perfect. The room was nice, beds were comfy, very clean and great location!Genuine Hotels.com guest review
Loved Loved Loved the bed!!!! Front desk was always courtesy. HOWEVER...the bathtub was atrocious!!! The sealant was molded & the water drained extremely slow which I noticed there was a glob of dirty hair in the drain I had to pulled out (with tissue of course) hoping that would solve the problem but it didn't. But the comfort of the bed totally took […] my mind off of it...I Loved The Bed!!! Read moreGenuine Hotels.com guest review
Great location and great place to stay. The only problem we had with our stay were the amount of children running around the hotel. There must have been a tournament in town that weekend. The children were running up and down the halls and slamming doors all day long.Genuine Expedia guest review
"Comfortable and clean"
great room; comfortable. Amenties were great. Location was a plus. Nearby restaurants which were great.Genuine Expedia guest review
"Exactly what we needed"
My friend and I needed a place to stay overnight after a concert in downtown Cleveland. The hotel was perfect and I would definitely come back for another weekend!Genuine Expedia guest review
Very enjoyable. The gal that checked me in was so nice, kind and considerate. I forgot to get her name though. :(Genuine Hotels.com guest review
I go to check in at 3pm and the rooms were not ready until 6:30pm. I left my phone number at the front desk and they didn't even call. The room cards kept deactivating. I also made the reservation on Hotels.com an they said the reservation number was not good. I spent over 45 minutes trying to check in.Genuine Hotels.com guest review
No hot water in the morning and the remote to the TV doesn't work very well.Genuine Expedia guest review
"close to attraction"
the hotel and personal were great. We had car trouble when we pulled in and the assistant manager helped us. He called a shop right away and got us in right away. Nothing major and we were back in our room within 10 minutes of checking in. Thank you Brent! The only reason I have it a 4 on comfort were the toilets. They seemed very short and uncomfortable. […] More so than other hotels, must of got a deal on short toilets! Read moreGenuine Hotels.com guest review
Had a great visit, I stay here every time I visit Cleveland.Genuine Hotels.com guest review
"Good Hotel Stay"
I thought everything was very great! Would stay again at the opportunity!Genuine Hotels.com guest review
Staff left the extra towels we requested on the floor in the hallway, called the front desk to bring another set, they did. The sink drain stopper didn't work and wouldn't allow the standing water to drain out, maintenance person had to make two trips to the room because he thought it was the shower drain. I guess it was too much effort to check the […] sink, since it was less than a foot away from him in the bathroom. Some type of convention was going on, patrons were "carrying on" outside till past 2am each night we were there and someone pulled the fire alarm at 1:15 am Sunday morning. Therefore sleep was compromised and made the training that I was participating in more challenging. Read moreGenuine Expedia guest review
It's was a packed house with a party going on but everything from customer service to the cleanliness of the hotel was excellentGenuine Hotels.com guest review
"Good Stay that could have been better"
Overall my stay at the hotel was good. However the mattress was too soft, which lead me to think it's time they changed them. Also the electrical outlets were minimal, I could only plug my laptop and cell phone into only one outlet that was on the opposite side of the desk in my room.Genuine Hotels.com guest review
Excellent hotel for 2 night stay and only 7 miles from Rock n roll hall of fame n first energy park. Would highly recommend this hotelGenuine Hotels.com guest review
"Perfect for what we needed..."
It's what we wanted: a decently priced, clean hotel close to the city. Quick commute to downtown. The only downside was there were some really loud people in the hall around 1am. Called the front desk and they sent up security right away. There was one little maintenance issue, but not an issue in the slightest in regard to us possibly staying there […] in the future. Read moreGenuine Hotels.com guest review
"loved it have to stay again!!"
Had so much fun here love it!!!Genuine Hotels.com guest review
Wanted to stay in Cleveland so we could go to the Melt Bar & Grill... this hotel was very nice! Warm cookies upon arrival, nice breakfast buffet, comfy beds. I'd stay here again!Genuine Hotels.com guest review
"Close to downtown!"
Staff were very nice! Location is a little old, and could use updating!Genuine Expedia guest review
Great place to stay! Would definitely stay again!Genuine Hotels.com guest review
I liked staying here. Nothing too outstanding, but it was good. The first room they put us in (139) is adjacent to the elevator shaft. Through the wall, we could hear the mechanisms moving every time someone used the elevator. We called the front desk and they had no problem moving us to another room. There doesn't seem to be any fan in the bathroom, […] and the pool was not heated. It was tough to find power outlets. No free breakfast. However, the hotel was clean, smelled nice, the beds were comfortable enough, and we had a fridge and microwave. There IS free wireless Internet. Read moreGenuine Hotels.com guest review
Shower did not workGenuine Hotels.com guest review
"Nice hotel. Honored special accommodations."
I was having a birthday party and needed two rooms connected to each other. It was no problem for them to do. Rooms were clean and check out wasn't until 12.Genuine Expedia guest review
Good location. Clean!Genuine Hotels.com guest review
An ant was found in the bed plus numerous stains on the sheets. Floor was wet right by the refrigerator. I was disappointed.Genuine Hotels.com guest review
Was a awesome place to stay great pool clean rooms the restaurant Shulas 2 was good nice bartender. Overall great experience would go againGenuine Hotels.com guest review
Perfect locationGenuine Hotels.com guest review
"Excellent location and Great hotel."
We stayed in a King room. Oh my goodness, the room was huge. Very comfortable bed.Genuine Expedia guest review
"convenient for where we wanted to go"
Our stay was absolutely fine except for the fact that the bathroom really had no ventilation and the room stayed damp and humid most of the time. The air conditioning was on at a moderate temp. I disliked that my clothes in the closet and the towels felt damp most of the time. the staff was nice and friendly and accomodating.Genuine Hotels.com guest review
Overall it was a nice hotel, friendly staff and a good location. The bathroom was really tiny, barely enough room to open the door. Also there was an issue with the bath tub drain and when we called down to the front desk, they told us nothing could be done until morning because there was no one available! How were we supposed to shower! Luckily we […] were able to totally remove the drain stop and the tub drained--SLOWLY. It certainly wouldn't hurt the management to change the rickety toilet seat too. Read moreGenuine Expedia guest review
"Our first trip to Cleveland ."
Had a beautiful room with quality bedding. The restaurant served a delicious breakfast daily. The staff was efficient when questions arised And fixed immediately. Thank you !!Genuine Expedia guest review
"convenient and fairly priced"
The Doubletree was a good stopping point. The location was easy to access with plenty of restaurant choices nearby. Staff was friendly and check in and checkout were fast. We learned after breakfast that there were coupons available..every other breakfast patron seemed to have them. The room was comfortable and quiet, nice given that the place was quite […] busy and had a large party in the bar area near the elevator. The only real problem was that the mattress was really soft. We would definitely consider stopping here again. Read moreGenuine Hotels.com guest review
"Nice hotel in a great location."
I visit family in Cleveland all the time. This hotel is great ONLY when you get lower rates or a deep discount. Not worth it for their normal prices. I stayed for 4 nights and didn't have any complaints. The staff was lovely and parking was easy and plentiful.Genuine Expedia guest review
Nice place to stay enjoyed itGenuine Hotels.com guest review
"not bad not good"
beds and others are find but bathroom smells bad and not cleanGenuine Expedia guest review
"Staff were all very nice, helpful and friendly."
Our room was very comfortable, in fact I haven't slept so well in months and for the first time in too long my husband actually slept 6 hours straight through. He has herniated discs so he rarely sleeps more that 2 hours at a time. We joked about going to a hardware store for bungee cords so we could take the mattress home with us!Genuine Expedia guest review
We found the hotel to be very nice other than a few draw backs, i.e., the outlet in the bathroom didn't work well (had to hold hairdryer plug in for it to stay on), the bed was a lot softer than what I was used to (we have a sleep number) and had some difficulty getting the microwave to work. The location was very convenient, lots of restaurants/shops […] near by, the staff was very friendly and the cleaning crew were phenomenal! The one outside door we used indicated it was locked after 8pm for safety but never was when we came in late. The accomodations were great overall and we enjoyed the indoor/outdoor pool and hottub! Read moreGenuine Hotels.com guest review
"close to many resturants & Downtwn Clevelnd"
We simply LOVED IT!!! The Hotel is abt 20 min from downtwn Cleveland (senic ride).Many places to eat, friendly staff, beautiful Hotel, Delicious food at Shula Resturant( inside Hotel). Delcious Cookies at front desk, . The staff was very accomadation.GREAT Place to stay.Genuine Hotels.com guest review
over priced, small room size, no breakfast or wifi and no one offered to carry in our luggage.Genuine Hotels.com guest review
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