The staff was very friendly and helpful. I would definitely stay at the DoubleTree again.Genuine Hotels.com guest review
Will stay againGenuine Hotels.com guest review
"Great place to stay in Cleveland."
The food in Shulas2 was GREAT!!! We saw no less than 50 fireworks displays from our top floor unit.Genuine Hotels.com guest review
Room smelled like smoke, headboardwas broken and leaning against beds.Genuine Hotels.com guest review
We were rather surprised that at "Hilton" would be this bad! Upon arrival the clerk requested my debit card in the event of incidental charges, interestingly enough they charged my debit card $117.00 that they could not explain when I called to complain. Additionally, at check-in after 4 p.m. there was garbage in the hallways walking to our room, drink […] glasses sat on the tables at the end of the hallways until the next day, I found bug carcasses in our room, the pool, the pool, filthy piles of wet towels, no clean towels, and EVEN after telling the front desk NOTHING changed!! Read moreGenuine Hotels.com guest review
Nice place, pool was great. Close enough to downtown and the lake and restaurants close by. Only issue were paper thin walls. Was awoken by a conversation next door this morning.Genuine Hotels.com guest review
"Not My Best Double Tree Stay"
Alot of things went wrong on this visit to DoubeTree. The first room had a broken bed and when they changed my room, the new one smelled like cigarettes, the people in the adjoining room were LOUD, and the shower curtain was dirty. I also did not enjoy the breakfast buffet. the food was cold. I only stay at a few hotels when I visit Cleveland and I […] think its time for a new hotel experience for my next visit. Read moreGenuine Hotels.com guest review
"Downtown was a hop skip and a jump away!"
We were very happy with the Double Tree. The restaurant (Shula's) was great, The hotel was clean, well maintained, and easy to get to.Genuine Hotels.com guest review
My family and I stayed this past weekend to see the Tigers at Progressive Field. We loved our stay at the hotel. Great staff, clean room with comfortable beds and my kids loved the pool. Our Tigers won and our stay was great, I couldn't ask for a better weekend. We will plan to stay here again when we come back to Cleveland.Genuine Hotels.com guest review
"Could have been better."
We chose Doubletree because it offered a console for gaming. This Doubletree does not...no console, no gaming. Room could have been cleaner. Air conditioning didn't work, called maintenance and they fixed it. Staff is friendly and well-trained. Overall, reasonably comfortable.Genuine Hotels.com guest review
Will definitely stay again!Genuine Hotels.com guest review
Nice hotel. Would definaly stay there Again. Comfortable bed. Slept great. Staff very nice.Genuine Hotels.com guest review
"Watch out for tricky showers"
Couldn't figure out how to get the water going in the shower. Weirdest spigot I had seen before.Genuine Hotels.com guest review
Didn't check in until 1 am...got on our floor to be greated by a security guard who said this was the party floor....at 5:30 am the Akron Police were across the hall (5 officers) pulling people out of two rooms and running warrant checks outside my door. Woke my entire family up...kids were shot by noon crabby and cranky because of the morning commotion […] and it ruined our day. Tub was plugged and when maintenance came up people approached and said all their tubs were plugged too. Couldn't use pool because there were 3 large groups drinking and swearing and not attending to their bratty kids.....horrible. Read moreGenuine Hotels.com guest review
Room was clean and comfortable. Service was good. Perfect location.Genuine Hotels.com guest review
"Call Me Confused"
The reception desk employees were very nice and accomodating. The hotel appeared clean. The problem we ran into was the location of our room. The hotel (parking lot) did not appear to be full but they stuck us in a first floor room next to all the cleaning crew carts and banquet rooms. We heard loud doors slamming all night and woke up at 5AM to maids […] talking and gathering their carts. A bad night's sleep is not a good thing in a hotel. We left as soon as we could and won't stay at that location again. Read moreGenuine Hotels.com guest review
A very nice hotel. Good customer service. $100 all taxes included for a King Business suite (all one room with king bed, business desk, sofa and coffee table) on a Friday night. Reserved about two weeks in advance for the Cher concert. Price included two tickets for a really nice buffet the next morning. Very pleased with the accommodations, especially […] for the price. Read moreGenuine Hotels.com guest review
Customer service was terrible, Didn't have my reservation on file & gave me a downgraded room than what I had paid for & couldn't check me out because computers where downGenuine Hotels.com guest review
I thought that it was wonderful!!! The hotel was very comfortable...as well as the wonderful beds. Also, can't go wrong with all of the free cookies!!!Genuine Hotels.com guest review
"Paper thin walls, do not waste your money!!!"
I will never stay at this hotel again! It's to bad because the staff that checked me in were wonderful and the rooms were very nice but the wall are paper thin! You can hear everything!!! I had been driving for nine hours and finally got to the hotel for some rest and relaxation before heading to bed to get up and drive another four hours the following […] day. The noise was horrible from 10 pm and didn't stop until midnight when I finally called the front desk and they had to send security to the floor I was staying on. I thought the noise had stopped but I was woken up yet again at 3:15 to people slamming their doors over and over and beeping their car alarms. During checkout I was asked how my stay was and I was honest, they offered me a free breakfast, I declined because I didn't have time and honestly wanted to get out of the hotel. The woman seemed apologetic and said they would refund me for the night but couldn't right then because I booked the room through Expedia and told me to contact them and they would take care of it. THEY HAVEN'T!!! Expedia called them and no one ever made a note as to what happened and I have called them numerous times and keep getting the run around. I understand that hotel rooms are not sound proof but this was ridiculous, don't waste your time or money!!! Read moreGenuine Expedia guest review
"Cleaning staff forgot to clean room, bring fresh t"
Cleaning staff forgot to clean room, or bring fresh towels on Easter Sunday. Also we complained about the water filling up in tub while taking shower. It took three days for maintenance to fix.Genuine Expedia guest review
"Very nice hotel less than 20 min from CWRU."
Clean room, pleasant staff and great amenities. I had a terrific stay.Genuine Expedia guest review
"Quality hotel very near to many restaurants"
We have stayed at the Doubletree twice and were satisfied. Housekeeping is terrific, rest of the the staff is polite.. This location has terrible soft pillows bring your own..Genuine Hotels.com guest review
I stayed here with my son and it was a very pleasant experience.Genuine Hotels.com guest review
We had booked this hotel for a two night stay for a business trip. After traveling 4 hours, we were told that the hotel was over booked and no rooms were available. Even though we had our confirmation with us, the manger on duty had basically a.....sorry for your luck.....kind of attitude. Being a business owner myself, I was astounded by his attitude. […] I will say, however, that the nice woman with hotels.com took care of us and found us another room. Unfortunately (through no fault of hers), it took about another two hours before we could settle in for the night. Bottom line for us. I wouldn't care if this was the best hotel on the planet, we would NEVER stay there, because of the attitude of the manager on duty. I understand mistakes happen, but it's all how you handle them that makes the difference. Hotels.com did the right thing, and this manager did not! Simple as that! Read moreGenuine Hotels.com guest review
We had everything we needed. The staff was courteous and helpful. A little mix up in the restaurant, but was resolved. Will come again. Loved the breakfast!Genuine Hotels.com guest review
"Nice hotel for a good price"
Hotel was clean. Bed was extremely comfortable. I would stay again. Of note though, there was no free breakfast even though they show a picture of a breakfast area. They do serve breakfast and it was very good but it was pretty expensive.Genuine Expedia guest review
Hot water was in short supply. Walls are too thin as conversations are easily heard. We had to chase some individuals out of the hallway both nights that we were there as for some reason that was a congregating point and the loud conversations woke us up.Genuine Hotels.com guest review
"If you stay in FEB or MAR -- expect tons of kids."
We just happened to stay during the worst weekend ever....since the hotel was full of children around age 10. We have kids - we like kids. We don't like a ton running everywhere and ruining the pool, jacuzzi, and gym. I am completely aware that it not the staffs place to babysit these kids but they didn't do anything to help the situation either. Apparently […] these are kids participating in near by Hockey tournaments. This happen every year in FEB or MAR, so if you are traveling during those 2 months - DO NOT STAY THERE. Also, the pool (inside) connects to the pool (outside) so it is in no way warm. Our room was fantastic! Bed was comfy, bathroom super clean!! And Shula's 2 has the best steak EVER!! It's expensive but worth it! Read moreGenuine Hotels.com guest review
"Nice area friendly staff"
BR was dirty coffee pot was broken hot tub and swimming pool was awesome hall and entryway were freezingGenuine Expedia guest review
"Clean room, great location"
Great place to stay if you are working in the area. Close to every restaurant imaginable and the highway. The hotel seems just a bit dated but it is obvious they are making the best of it! Very clean rooms and comfortable bedding. If you had to stay somewhere for a week or so and didn't want to go to over the top fancy.... This is your place!Genuine Hotels.com guest review
"Comedy of errors"
The month of February I have stayed at this hotel four times and have always been impressed until this last stay, March 1. First my room key would not work. I had to leave my belongings left unattended and see what the problem was, twice. When I questioned about my extra towels and pillows that I had requested and was on my reservation, I was told most […] likely this was not done and to check when I got to the room. I noticed I did not receive the breakfast voucher, I was informed that I had to pay for this. Never with the past stays did I have to pay. If it were not for the other front desk person, a young black female, name I cannot remember, I was ready to walk out. She actually came to my room with the extra towels and pillows. The gentleman at the front desk was extremely nasty, made me feel like I was intruding. My previous stays here was fantastic. The service, cleanliness of the room, and staff were all excellent. It is a shame that one person can change an opinion in a matter of minutes. Read moreGenuine Hotels.com guest review
Pleasantly surprised by the updated decor. The room felt classy and upscale. The beds were a tad soft but comfortable. There was zero noise from the heating/cooling system. The only issue we had was the lack of venting in the bathroom caused the heat from the showers to overheat our room a bit. Overall, I would stay here again. Good rates, good amenities […] and a very quiet room. Read moreGenuine Expedia guest review
I had a great time there it was clean the staff was great I would returnGenuine Hotels.com guest review
"Had better, had worse"
There was a kids' hockey tournament where the kids, families and coaches stayed at the hotel. The kids set up mini hockey nets in the hallway and were making all sorts of commotion. Parents were congregating in the hallway drinking and talking very loudly, laughing from about 8PM to 11PM. The off-duty police finally came up close to 11PM and told them […] they had to tone it down by 11PM. It was noisy and I can't believe hotel staff didn't do anything prior to that for the quiet enjoyment of the other guests. The rooms were just fine. Walls are thin though. I could hear a guy on his cell phone. Staff was friendly. Shula's is in the lobby and is very good. I probably will not stay there again. Read moreGenuine Hotels.com guest review
"staying at the doubletree"
staying at the double tree was pretty nice. The only complaint i have is the heater was rattling alot and the trash cans were very smelley. But other than that, I cant complain. The staff were exceptional. My hubby left his wallet in the room we stayed in and they found it upon our call to them and put it in the hotel safe until we returned to that […] area that day to retrieve it. Keep up the good work. Read moreGenuine Expedia guest review
We've stayed here before & enjoyed our stay, but this time was a little different. No problems w/ the hotel other than the housekeeping waking us up at 830am to clean the room on Xmas morning. We decided to stay in for a while b/c my son wasn't feeling well. Housekeeping knocked on the door again at 1130 am and 200 pm. I was quite annoyed, even after […] I told them just don't bother cleaning the room that day. Read moreGenuine Expedia guest review
The hotel staff were friendly and welcoming! I was even showed to my room, which just doesn't happen anymore in other establishments! The room was clean and well maintained. The beds, pillows and towels were of the highest quality and comfort! I would recommend this hotel to anyone staying in the Independence/Parma areas!Genuine Hotels.com guest review
"Nice hotel with great staff"
I enjoyed my stay at the hotel. The staff was friendly, the room was very clean/comfy and the complimentary chocolate chip walnut cookies were awesome!Genuine Expedia guest review
"Night out in Downtown Cleveland"
Me and a small group of freinds booked rooms in this hotel and then got a ten minute or so cab ride downtown to the House of Blues and then the Casino and it was perfect. The room was nice, beds were comfy, very clean and great location!Genuine Hotels.com guest review
Loved Loved Loved the bed!!!! Front desk was always courtesy. HOWEVER...the bathtub was atrocious!!! The sealant was molded & the water drained extremely slow which I noticed there was a glob of dirty hair in the drain I had to pulled out (with tissue of course) hoping that would solve the problem but it didn't. But the comfort of the bed totally took […] my mind off of it...I Loved The Bed!!! Read moreGenuine Hotels.com guest review
Great location and great place to stay. The only problem we had with our stay were the amount of children running around the hotel. There must have been a tournament in town that weekend. The children were running up and down the halls and slamming doors all day long.Genuine Expedia guest review
"Comfortable and clean"
great room; comfortable. Amenties were great. Location was a plus. Nearby restaurants which were great.Genuine Expedia guest review
"Exactly what we needed"
My friend and I needed a place to stay overnight after a concert in downtown Cleveland. The hotel was perfect and I would definitely come back for another weekend!Genuine Expedia guest review
Very enjoyable. The gal that checked me in was so nice, kind and considerate. I forgot to get her name though. :(Genuine Hotels.com guest review
I go to check in at 3pm and the rooms were not ready until 6:30pm. I left my phone number at the front desk and they didn't even call. The room cards kept deactivating. I also made the reservation on Hotels.com an they said the reservation number was not good. I spent over 45 minutes trying to check in.Genuine Hotels.com guest review
No hot water in the morning and the remote to the TV doesn't work very well.Genuine Expedia guest review
"close to attraction"
the hotel and personal were great. We had car trouble when we pulled in and the assistant manager helped us. He called a shop right away and got us in right away. Nothing major and we were back in our room within 10 minutes of checking in. Thank you Brent! The only reason I have it a 4 on comfort were the toilets. They seemed very short and uncomfortable. […] More so than other hotels, must of got a deal on short toilets! Read moreGenuine Hotels.com guest review
Had a great visit, I stay here every time I visit Cleveland.Genuine Hotels.com guest review
"Good Hotel Stay"
I thought everything was very great! Would stay again at the opportunity!Genuine Hotels.com guest review
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