"first indepence stay"
enjoyed the area, very nice scenic,not far from downtown cleveland. would recommend to stay here again. Hotel was clean, nice and staff was helpful.Genuine Hotels.com guest review
"Very affordable Luxury hotel"
I had a wonderful experience at the hotel for the short time i was there. My room was clean, my bed was extremely comfortable, and the amenities were fairly comparable.Genuine Expedia guest review
It was a short stay but comfortableGenuine Hotels.com guest review
All was up to very high standards.Genuine Hotels.com guest review
Will definitely stay again.. Great price and location.. Friendly staff and guests...Love Cleveland..Genuine Hotels.com guest review
"Nice Hotel close to Cleveland Clinic"
Very nice. the only thing I didn't like was the shower curtain it smelled like a used wet dish cloth. I called the front desk and they sent someone from housekeeping to replace it with a very fresh clean smelling one in just a few minutes. Other than that everything was great. will definitely stay again and recommend to others.Genuine Expedia guest review
"Good hotel. No regret."
Service and hotel were delivered as promised. Would stay here again.Genuine Hotels.com guest review
"GREAT FOOD! Loved the 1st Floor Garden/Pool View"
Very pleasant overall...GREAT FOOD at Shula's 2. Very positive experience, wouldn't hesitate for a moment giving a quality recommendation. I like DoubleTree Hotels very much, but this one was a step above for sure!Genuine Expedia guest review
was asked to change my room at check in from the room I had booked in advance which was fine but the room we were in was very dirty ex:cobwebs on the light over the table, table all scratched up, dirty floors, old coffe filter in the coffe pot, couple small fridges in the room (kind of weird). On a good note, the staff was very friendly and helpful!! […] Cookies were nice touch @ check in. I just think at almost $200 a night for a 1 bed room that it would be a nicer room. Read moreGenuine Expedia guest review
"Bed was really comfortable."
It could have been cleaner. Staff on checkin was kinda rude. Ease to get to downtown Cleveland was nice.Genuine Expedia guest review
"Convenient location for our trip to Michigan"
Everything was great except the fact that our TV had intermittent sound. One minute is has sound and the next minute nothing. That was consistent on every channel which led us to believe that the TV needs to be repaired.Genuine Hotels.com guest review
"Would always stay here"
Loved everything about this place.Genuine Hotels.com guest review
We stayed at the Doubletree for a wedding and was very pleased with the friendliness of the staff as well as the cleanliness of the hotel And of course we love the cookies!!!Genuine Hotels.com guest review
Room was very dusty. Sheets had stains on them. Tub was not ver clean as well and was clogged.Genuine Hotels.com guest review
"Noisiest hotel ever..."
Hotel staff made little to no effort to quiet down rowdy guests in next rooms over despite multiple calls to report the noice...noice was unbearable after midnight and staff made no effort to have them quieted down. Hotel staff repeatedly said they would call security to ask the other patrons to quiet down, nut they never did.Genuine Expedia guest review
"Friendly front desk."
There was a problem with the tub in our room and they gave us another room. We asked for quiet and it was. The front desk staff were very nice. The cookie was excellent too.Genuine Expedia guest review
Second time staying for a weekend vacation. Close to everything we needed to get to. Staff was great - front desk recommended a great local pizza place that delivered right to the hotel after a long day of shopping (it was delicious). She also gave us a ton of menus of other places that would deliver so we had options. It was nice to relax in the pool […] and hot tub, too. Nice for just a little get-away. Room could have been a little cleaner, but we had no harsh complaints. Read moreGenuine Expedia guest review
hotel was nice as expected, good location for our needs. The staff was super friendly and accomodating. The cookies were plentiful and delicious. The pool was nice however it needed to be skimmed and we couldn't find anyone or anything to take care of that. My only real concern or complaint was that the hallways are VERY loud, people coming and going […] woke me up every night and morning. Our last night was especially disruptive as there was a very loud group that yelled, cussed and fought in the hallway...security was called and they did the best they could - it was a very long and restless night and we had a wedding the next day so I was not too happy with the experience. Read moreGenuine Expedia guest review
"People make the difference"
This hotel has a kind friendly staff. I have stayed here about 4 times and will continue to do so unless I stay with family. I liked my room, the toiletries are nice, the bed was fantastic and the indoor/outdoor pool with hot tub are just what I needed. It's in a great location, right in between north south east west of Cleveland. But I can't say enough […] about the staff: maintenance, managers ,front desk, housekeeping, Schulas 2 and breakfast buffet- they are nice and know what they're doing. Oh yeah and those chocolate chip walnut cookies they hand out are delicious ! Read moreGenuine Hotels.com guest review
"I've stayed with them before"
Good location, excellent staff, good parkng, I'd highly recommended this hotel. A straight shot to anywhere in town and surrouding areas.Genuine Hotels.com guest review
It was a nice area, and the hotel staff was very nice and helpful. The beds were a little too soft for my liking but other than that it was a nice hotelGenuine Hotels.com guest review
Unfortunately, I would not recommend this hotel as it is in need of maintenance and renovation. Wallpaper is pealing off the walls, carpet is worn and dirty.Genuine Hotels.com guest review
I did not like the way I was treated when my room flooded at 2am from the room upstairs.Genuine Hotels.com guest review
Everything about the hotel was what we needed. Close to Cleveland. Next to interstate. Safe neighborhood. Friendly staff. Clean spacious room with fridge. Would definitely stay here next time in Cleveland. Very satisfied.Genuine Hotels.com guest review
I expected more, I thought Double Trees were very high end hotels but this one was not. Elevator dirty, desk personel polite but not terribly helpful and no free breakfast. I will probably stay at a free breakfast hotel next time. Price was O.K.Genuine Hotels.com guest review
Didn't have local channels on their tv selection.Genuine Hotels.com guest review
"stayed for 2 nights"
Everything was great! Room smelled good was clean. We were very happy. I found a small hair in the bathtub but hey no one's perfect.everything else was great!Genuine Hotels.com guest review
"Great Business hotel while in Cleveland area"
Great location when traveling in the Cleveland area as it is perfectly situated off 77/480/271 intersections. Everything you need is on Rockside Road, so You do not need to travel far.Genuine Expedia guest review
"Very nice hotel. Close to plenty of resturants"
This hotel provided more than I expected. The staff was wonderful. They were very friendly polite and helpful. They never made you feel like you were inconveniencing them no matter what time or day you needed something. If I ever stay that way I will stay here.Genuine Expedia guest review
We loved the hotel. However, there was a family reunion going on in the hallways until after midnight. Security came up 3 different times to quiet the noise.Genuine Hotels.com guest review
The staff was very friendly and helpful. I would definitely stay at the DoubleTree again.Genuine Hotels.com guest review
Will stay againGenuine Hotels.com guest review
"Avoid rom 102"
We were surprised when we got a double room with a mini bar and a large meeting table. (Room 102) However, we quickly discovered this room should not have been sold as a sleeping room. The doors had no weather-stripping or seal which let in lots of light and noise from the hallway. The room was at the end of the hall by the exit doors so there was […] lots of noise with people coming in & out. We were treated to people congregating in the hallway talking loudly on their cell phones, and drunks making all kinds of racket. My wife had to get up and tell them to be quiet since we were trying to sleep. The carpet had not been swept and was stained. The AC was loud and did not appear to be working correctly since the room was quite humid. The lights at the mini bar did not work. The closet doors jammed when I tried to open them. There were spiderwebs on the light fixtures. The desk clerk offered to refund our room charge, and said she faxed the info to Expedia since i booked thru them. (People still FAX?) I'll see if I get a refund or not in a couple days......I'd better. Read moreGenuine Expedia guest review
"Great place to stay in Cleveland."
The food in Shulas2 was GREAT!!! We saw no less than 50 fireworks displays from our top floor unit.Genuine Hotels.com guest review
Room smelled like smoke, headboardwas broken and leaning against beds.Genuine Hotels.com guest review
"Very clean & nice"
The staff was courteous & polite and saw to ALL of our needsGenuine Expedia guest review
We were rather surprised that at "Hilton" would be this bad! Upon arrival the clerk requested my debit card in the event of incidental charges, interestingly enough they charged my debit card $117.00 that they could not explain when I called to complain. Additionally, at check-in after 4 p.m. there was garbage in the hallways walking to our room, drink […] glasses sat on the tables at the end of the hallways until the next day, I found bug carcasses in our room, the pool, the pool, filthy piles of wet towels, no clean towels, and EVEN after telling the front desk NOTHING changed!! Read moreGenuine Hotels.com guest review
Nice place, pool was great. Close enough to downtown and the lake and restaurants close by. Only issue were paper thin walls. Was awoken by a conversation next door this morning.Genuine Hotels.com guest review
"Not My Best Double Tree Stay"
Alot of things went wrong on this visit to DoubeTree. The first room had a broken bed and when they changed my room, the new one smelled like cigarettes, the people in the adjoining room were LOUD, and the shower curtain was dirty. I also did not enjoy the breakfast buffet. the food was cold. I only stay at a few hotels when I visit Cleveland and I […] think its time for a new hotel experience for my next visit. Read moreGenuine Hotels.com guest review
"Downtown was a hop skip and a jump away!"
We were very happy with the Double Tree. The restaurant (Shula's) was great, The hotel was clean, well maintained, and easy to get to.Genuine Hotels.com guest review
My family and I stayed this past weekend to see the Tigers at Progressive Field. We loved our stay at the hotel. Great staff, clean room with comfortable beds and my kids loved the pool. Our Tigers won and our stay was great, I couldn't ask for a better weekend. We will plan to stay here again when we come back to Cleveland.Genuine Hotels.com guest review
Stayed one night just to go see the Indians game. Was extremely pleased with the gentleman that checked us in. He was very delightful and extremely helpful with getting Dave the driver to pick us up and take us downtown. Would definitely stay here again for another Indians game!Genuine Expedia guest review
This hotel was very nice. The room was of average size. My only issues were with the lighting. The available lighting was insufficient and the bedside lamps would not turn on. I would stay at this hotel again.Genuine Expedia guest review
"Very very nice hotel would def recommend!!!"
close to restaurants and stores great location would return again!Genuine Expedia guest review
"Could have been better."
We chose Doubletree because it offered a console for gaming. This Doubletree does not...no console, no gaming. Room could have been cleaner. Air conditioning didn't work, called maintenance and they fixed it. Staff is friendly and well-trained. Overall, reasonably comfortable.Genuine Hotels.com guest review
Will definitely stay again!Genuine Hotels.com guest review
Room 139 should not be made available to anyone unless they want to listen to the elevator motors all night long along with the reverberating echoes from 'guests' in the inner courtyard conversing well beyond 11pm. The most restless night of sleep I've ever had. The hotel front desk had 'no idea' that people were outside making noise at that hour. […] Irresponsible. Read moreGenuine Expedia guest review
"Hotel close to downtown Cleveland"
The hotel was a short drive to the downtown area but was a very nice place to stay.Genuine Expedia guest review
Nice hotel. Would definaly stay there Again. Comfortable bed. Slept great. Staff very nice.Genuine Hotels.com guest review
"Watch out for tricky showers"
Couldn't figure out how to get the water going in the shower. Weirdest spigot I had seen before.Genuine Hotels.com guest review
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