"Nice clean hotel with friendly staff."
Check in was smooth, staff was extremely helpful. Loved the cookies! Room was clean and I felt really confortable. I didn't worry about walking on the carpet without shoes or socks. The only thing missing was a bathroom ceiling fan to remove the shower moisture. Did I mention we loved the cookies. Close to restrauants like Out Back, Denney's and Bob […] Evans. Read moreGenuine Expedia guest review
Awsome staff,great location,didnt have to drive very far for anything would go back in a heartbeatGenuine Hotels.com guest review
just to let you know this is a smoke free hotel now. No smoking rooms. They did arrange to give me a room by the pool so I can walk out my door and smoke.Genuine Hotels.com guest review
"room not cleaned all the time had to call for it"
room not cleaned had to call for it to be done. had to call for clean towels, got charged for local phone calls and had to call for the coffee to be refilled. the ac was very noiseyGenuine Expedia guest review
Last minute booking through Hotels.com for 2 night business trip. Very good service and stay for this type trip.Genuine Hotels.com guest review
"Good location, lacking service"
I have stayed here before as it is an ideal location for my needs. The staff was not very friendly and I had an issue that they billed someone else's room to my card which took several days to resolve. I was not impressed with staff and the service I received with this issue. I will be choosing another hotel next time I am in the area.Genuine Hotels.com guest review
Def Would recommend, nice rooms, staff and pool/spa. Resturant on site average at best. Great location to all Cleveland Attractions.Genuine Hotels.com guest review
"Nice room, even nicer hotel."
Very nice and clean hotel. Far enough from the highway to be quiet. Free wireless Internet in the room. Staff were nice and courteous.Genuine Hotels.com guest review
Great location close to two major highways. Decent variety of good restaurants nearby. Walls were very thin but fortunately people in the next room were, for the most part, quiet. Breakfast runs around $10-$11 but they do have a good omelet bar. Plenty of free parking. Internet worked well. Only complaint is my room was not made up until late afternoon. […] I returned from appointments early (3pm-3:30pm) on two days only to find the room was still not made up. Also, housekeeping took dirty towells each day but did not replace them. Overall, though, a good stay. I would repeat. Read moreGenuine Hotels.com guest review
"Preferred Area Hotel"
When travelling through this area several times a year, the Double Tree is one of two hotels where I prefer to stay. Through probably all 12 of my stays here, the staff has always been warm and friendly. The rooms have always been clean and comfortable. My only wish is that there were more accessible outlets for electronics. I have had a few poolside […] rooms during summer months and now request non-pool side rooms. Even though I could save money staying elsewhere, I still choose to stay here when I pass through. Read moreGenuine Expedia guest review
"Just OK for a Double Tree"
The hotel was fine but not up to Double Tree standards. My room had one accessible plug in the room and that was actually behind the chair. The desk did not have a single one available. This may have been unique to my room but it was a pain.Genuine Hotels.com guest review
staff was very friendly. I had an extended stay and housekeeping got lax on room duties including no service to the room on night 5. but night staff got me very thing I needed and at check out that night was comped. would stay there again.Genuine Hotels.com guest review
Hotel was a good value. Definitely could have been cleaner. The pool was cool because it was an indoor/outdoor pool, but because of the outdoor combination, the water was dirty. The room was nice and well kept.Genuine Hotels.com guest review
"Great room . Pool area need some work"
great trip to Ohio. The hotel was clean and nice I do not want to add anymore about my trip. Should be able to say what you want on this survey. I really hope this is enough characters.Genuine Expedia guest review
"They went above and beyond"
Our first two nights were uneventful but the room was clean etc. The third night we thought was in place was not confirmed by Hotels.com. When someone there finally realized it they tried to blame the mistake on the manager and then later in the day when another staff member tried to help us they tried to blame it on her and finally told her that they […] were going to charge the relocation fee to the hotel. We decided to go to dinner, since we had to leave our room, while we were waiting to hear back from them and 1 1/2 hours later I had to call them. At that point nothing had been done. The last person who helped us was very pleasant and made calls to find out that there was nothing available in the area. I asked her to refund our money for the last night and she did. We then had no choice but to drive back to Akron, in a horrific rain storm, at 40-45 mph, get home and turn around and go BACK to Cleveland by 8:30am the next morning. I give their customer service a rating of -10. Read moreGenuine Hotels.com guest review
"quiet area yet near so much"
Comfortable older hotel which has easy on and off from the interstate. Far enough away from traffic noise and nestled among the trees. Friendly staff. Could have used a little more warm water in the pool, a bit on the cool side. Good places to eat that are all within walking distance. Would stay here again without a second thought.Genuine Hotels.com guest review
"Easy access to downtown"
We were looking for a good hotel with easy access to downtown Cleveland, and this hotel provided that. Rooms were clean and comfortable. Staff seemed somewhat indifferent, we were not impressed.Genuine Expedia guest review
Stayed here on a cross-country move to the Midwest. The staff was courteous and prompt. The room was spacious and the bed was comfortable. Very quiet hotel and the downstairs restaurant - though a bit pricey for what it is - was certainly satisfactory. Not in the most interesting location, but if you're just passing through, more than good enough.Genuine Hotels.com guest review
"Average, but good"
Average, but above that. I have nothing negative to say, but nothing outstanding. Pleasant enough. Would book again.Genuine Hotels.com guest review
"pool cloudy and surround in disrepair"
Pool was dirty and stonework around pool quite a mess. Room was ample for price and clean. Left hotel in middle of night because of screaming child and parents across hall. Didnt bother to call desk about it, we went for the pool and some quiet....neither of which we got. Winking Lizard nice if you don't mind noise of Fri night. Short walk. Nice vi […] ew. Read moreGenuine Hotels.com guest review
"good location for our needs"
we thought the overall stay was nice but the room was quite hot and we could not adjust the temperature. other than that the bed was very comfortable and the room was nice. The shampoo, conditioner and soap was top of the line Crabtree and Evelyn. The room was nice and clean and the hotel was quiet.Genuine Hotels.com guest review
"Location fit our needs"
The stay was fine, although a large family reunion was staying at this location and dominated most common areas and the lounge.Genuine Hotels.com guest review
Great hotel! Breakfast was great as well! Will definitely stay again.Genuine Hotels.com guest review
This was my first stop on a cross country trip. We arrived late at night to a welcoming and friendly staff and of course their warm delicious fresh baked chocolate chip cookies. The beds were very comfortable and rooms clean. The location is safe and only a few minutes from downtown Cleveland/Rock & Roll hall of fame. They served the best buffet breakfast […] of all of the hotels we stayed in on our week long journey. Read moreGenuine Hotels.com guest review
Staff was extremely accommodating. Dinner too expensive.Genuine Hotels.com guest review
The hotel was clean and nicely furnished. The rooms were large and comfortable. The staff was very responsive and friendly. Overall, the hotel was excellent and I would definitely stay again at DoubleTree. The only concerns were an elevator door that was acting goofy (opening half-way then closing over and over) and the pool had a greasy suntan lotion […] film floating on top the morning after a HUGE crowd of people were using the pool. However, the front desk took care of both issues immediately! Could not have asked for better service! Read moreGenuine Hotels.com guest review
Very clean room, large room, most comfortable bed I've ever slept in.Genuine Hotels.com guest review
"Great place to stay"
Excellent hotel. The indoor-outdoor pool was perfect for us. Great location.Genuine Hotels.com guest review
Stayed here last month and the key card for the exercise room and pool is still broken and anyone just walk in.Genuine Hotels.com guest review
"Not all bad"
I was in town for a funeral. When I arrived at 1am, the main entrance was crowded with a loud bunch of young adults who seemed to be leaving the sports bar. The were loud and intoxicated. My room was dusty and the bathroom was not clean to my standards. During my shower the water hot water abruptly turned cold and remained cold. The maintenance man […] had no explanation. Front desk staff were very reasonable and attempted to help me with my issues. Read moreGenuine Hotels.com guest review
Overall our stay was pleasant. It was nice that they provided coffee in the lobby each morning and fresh cookies upon arrival. The room was nice and clean. Our only issue was with the housekeeping staff. They would clean our room and take the dirty towels, but not replace them. Similar issue with replenishing toiletries. Overall, it was a nice stay […] . Read moreGenuine Hotels.com guest review
"Close to Rock 'n' Roll Hall of Fame Museum"
Nice place to stay the night before seeing Rock 'n' Roll Hall of Fame Museum.Genuine Hotels.com guest review
We asked for a wake up call 1st night...did not receive one. Second day....by 10 pm, we still did not have clean towels and bed was not made up. Not happy about either problem.Genuine Hotels.com guest review
"Great location to all sights in Cleveland, OH."
Great staffing, They are very helpful.Genuine Hotels.com guest review
"close to expressway"
wonderful. free breakfastGenuine Hotels.com guest review
The room was nice but the bed was terrible it was worn soft and mushy and that's why I gave the room a 2Genuine Hotels.com guest review
"Nice location, just outside Cleveland."
Business stay. The check in was easy and there were plenty of entrances to the hotel, so not much walking to the room. It was a quiet Friday night. Since I was traveling alone, the safety of the hotel was good. I would have enjoyed more channels available and vending, however these were not as important as the cleanliness, quiet and safety of the h […] otel. Read moreGenuine Expedia guest review
"Convenient and a good value"
Good value. Close to downtown Cleveland. Clean, comfortable, and quiet. It would be nearly perfect if breakfast was included.Genuine Hotels.com guest review
Stayed at the DoubleTree before: it's a great hotel, nice staff, convenient location to the freeway. Not much to do in the surrounding neighborhood, but there are some good food options.Genuine Hotels.com guest review
very nice and cmfortable staff was friendly and helpfulGenuine Hotels.com guest review
"very nice hotel and friendly staff"
I had a great experience at this hotel. Hotel was very clean and from desk staff was very nice and friendly. The buffet breakfast was great, they have a variety of things to choose from. I would recommend this hotel.Genuine Hotels.com guest review
"Better hotels for less money"
I requested a room with an outdoor pool view. This was a surcharge. Upon checking in I did not receive a room with a pool view and since I paid for my room upfront no refund was afforded to me. One of the reasons I chose this hotel is because they had an indoor an outdoor pool. The outdoor pool was closed because of renovations. This should have been […] disclosed and was not. The ice machine on the 3rd floor was inoperable. Very inconvenient to get ice from another floor. Read moreGenuine Expedia guest review
"Clean the room."
2 out of 6 days they didn't make up the room or provide clean towels.Genuine Hotels.com guest review
This hotel is clean and the staff is courteous. I have stayed here several times in the past and have had a pleasant stay every time.Genuine Hotels.com guest review
"House Hunting for a move"
We really enjoyed our stay at this hotel. The staff was truly kind and courteous and really made our stay better. Everything from greetings in the halls to the early morning coffee station was appreciated. I wished the neighborhood had some more local restaurants over national chains.Genuine Hotels.com guest review
The hotel was okay but there were guests partying in the hall outside our room until 2 am. We called the front desk around midnight and they said they would send someone down but they never did. This spoiled the entire stay. I will never stay at that hotel again.Genuine Hotels.com guest review
"great place-grat location"
Would stay there again for sure, everything about the hotel was excellent.Genuine Hotels.com guest review
Outside of other guests of the hotel being loud and inconsiderate, we enjoyed our stay at this hotel. Only complaints being the digital cable kept going out and the outdoor pool was closed.Genuine Hotels.com guest review
Bathtub needed unclogged. Wished the outside pool was open to allow our daughter to swim through the window. Other than that excellent hotel!! Awesome cookies at check-in.Genuine Hotels.com guest review
"Right for the price"
I stayed here one night while passing through town. The hotel was as advertised. I felt a little rushed to pay and finish my breakfast but otherwise the service was good. I would stay again.Genuine Hotels.com guest review
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