"Great deal for the Hilton!"
I would definitely go back while in Houston. Just close enough to downtown without all the congestion and noise of being there. Staff was great, room was amazing! I recommend this to anyone planning on visiting Houston!Genuine Hotels.com guest review
Booked smoking room...but hotel was a non smoking facility... ticked me off. Please correct your website.Genuine Hotels.com guest review
"Good option though small bathroom"
Good location but front desk staff could be more courteous, no complementary bottle water in the 2nd night, no restaurant a la carte for breakfast.Genuine Hotels.com guest review
"Really nice hotel!!! Awesome..."
Everything was good. The room beautiful, the front desk people very polite, housekeeping great.Genuine Expedia guest review
enjoyed it but the people next door were loud - very loud. the noise went on till wee hours.Genuine Hotels.com guest review
reservations and management were not helpful. When I needed flexibility with dates on the reservation they were less than interested in helping at all. All I heard was about their policy and that they conld not do anything outside of policy to provide customer serviceGenuine Expedia guest review
"lives up to the reputation"
This was a terrific overnight. The bed was a little harder than I like so I didn't give it a perfect rating but it was everything I expect at a Hilton property. This one is usually out of my price range for a quick overnight stay but I caught a last minute deal and it was 25% off the usual rate. Totally worth it. and the location is close to all sorts […] of things. Read moreGenuine Hotels.com guest review
Great place to stay. I will be returning!Genuine Hotels.com guest review
In town for a quick stop-over-- during the Offshore Technology Conference--- was able to book a room---nice room, hotel apparently all remodeled--- good food in the Rio Ranch for an informal dinnerGenuine Expedia guest review
Nice hotel with great location and room service was good and and at a reasonable priceGenuine Hotels.com guest review
"Good place to stay"
No complains, nice stay but we booked for 3 guests and only one set of towels, no big deal because I could it just go to reception and get 2 more sets but if I book for X amount of people then I should have the same X amount of towels, pillows, etc right? Other than that I will recommend it.Genuine Expedia guest review
Service worse than a 2 star hotel. couldnt checkin with reservation through this site. Employee and a drunk couple walked on me and wifes room to check and see if room was vacant. service was horribleGenuine Hotels.com guest review
"Great Hotel for the price!"
I stay there when I travel to Houston once every couple months. Well maintained, clean rooms, big comfy beds with nice views, and shops and restaurants in walking distance. The staff is always pleasant and the housekeepers are so nice. The employees seem happy to be there. Room service is impeccable. Easy checkin/checkout.Genuine Hotels.com guest review
"Everything perfect!!! Nice staff"
Room were comfortable, nice staff no complain. I got there after my check in time and they let check out until 3:00 instead at 12:00 My son left his mini iPad at the hotel roomand They found it and fave to me.Genuine Expedia guest review
Nice hotel with spacious rooms. Good value for priceGenuine Hotels.com guest review
This was a second to a Hilton hotel after finding the first one at a different location disappointing. Much better rooms, quick and efficient service. Definitely will use this location again. Do not mistake this to the one in southwest.Genuine Hotels.com guest review
Room was not cool enough. The energy saver fan was not working. Other than that room was clean and bed was comfortable.Genuine Hotels.com guest review
"The bar and staff was awesome!"
Excellent customer service! Will highly recommend it!Genuine Expedia guest review
"Staff is great, hotel is clean and comfortable"
Great staff, clean rooms, free parking!!! (which is rare these days).Genuine Expedia guest review
Nice hotel. However, the room wasn't ready an hour past check-in so we downgraded our room. There were no sheets for the sofabed. Also, I don't know if this common in 3-4 star hotels, but there were no microwaves anywhere, and no refrigeration. So inconvenient.Genuine Expedia guest review
"Last minute getaway!"
This was a very good choice. Great location, great price, and a very comfortable bed.Genuine Expedia guest review
"nice place, will visit again"
really nice hotel, the staff was great, and the atmosphere was amazing. It's close to many shops and restaurants and is classy and chic. Only have one problem and that was with the television reception. The analog channels will fuzzy but the digital channels were clear as day. I informed the front desk staff of this issue and they did try to repair […] it but it was something that was out of their hands. They compensated me with free upgrades and one free night on my next stay. Read moreGenuine Hotels.com guest review
"Comfortable beds, great location"
Comfortable rooms, very clean, great location. Staff wasn't particularly outstanding, but fine. Great brunch next door.Genuine Expedia guest review
Nice hotel, clean, right down the street from many stores and eateries. 12 min from the Galleria. Perfect.Genuine Expedia guest review
"Ok hotel, good location."
The hotel was convienently located, but that's about it. Could have had more amenities, free wifi, for example. Expect more from a HiltonGenuine Expedia guest review
"Great view on a rainy day"
Very restful and peaceful weekend. It was close to the City Centre where we were celebrating our 40th wedding anniversary.Genuine Hotels.com guest review
I booked an executive level with a better view. I didn't get it and I paid more for it. Also I booked a room with 2 beds, received a king with a pullout. I'll never stay there again.Genuine Hotels.com guest review
"No Hot water"
Would have loved it -- newly renovated and very nicely appointed . But in four day stay only had hot water once!! This is a big problem that would need to be fixed for me to stay there again.Genuine Hotels.com guest review
"Nice Hotel/Funky Smell"
Our room was very clean and the beds were very comfortable. However, our room was supposed to be a non-smoking room, but it smelled like smoke and some other funky smell. The smell was not noticeable until the next day. I should also note that the smell was not unberable, just annoying. We were only there for two nights so I didn't complaint about it […] because I didn't want to go through the trouble of having to pack all of our things to move to a different room. The hallway also had a very strange smell, not sure what it was, but it wasn't smoke. Read moreGenuine Hotels.com guest review
"Everything was great"
I was shy about attempting to check in early, but the guy at the front desk was very nice about it. So the staff was very friendly and helpful. The rooms were clean, spacious, and the decor was nice. Nothing to complain about.Genuine Hotels.com guest review
I like how big the room was, everything looks nice and clean which is the most importantGenuine Hotels.com guest review
Staff is great and hotel is super clean.Genuine Hotels.com guest review
"one happy lady"
I surprised my husband for a weekend getaway and booked this hotel online all I can say is We had a great stay for a great price! !!Genuine Hotels.com guest review
"close to the class i was taking"
Hotel was comfortable and quiet. Food at the restaurant was very satisfactory and room service was quick!Genuine Hotels.com guest review
"Convenient and nice"
Close to a large selection of restaurants. Easy to get to - not far from the tollway. Nice neighborhood surroundings. Room was clean. Coffee service was well stocked. Temperature controlled not "warm" ,"cooler".Genuine Hotels.com guest review
"Nice place - No amenities"
Nice place and as always, comfortable beds and large rooms. No amenities like free wi-fi or breakfast, so consider the total cost of adding these items if you need them when comparing against other options.Genuine Hotels.com guest review
It was perfect!Genuine Hotels.com guest review
"Decent hotel in a great convenient location"
Hotel room was decent and clean. Bed was comfortable. Some of the in-room lights didn't work, found out one of the lamp was missing a light bulb and the other one simply didn't work. Small downside also was the wall was thin? and you can hear house-keeping knocking/asking around for room cleaning. It was pretty loud so wasn't sure if they were knocking […] on our door even with 'do not disturb' sign on. Also slight annoyance with the connecting doors, the guest next-door (perhaps their children) kept ratting and attempting to open the door on our side. Not the hotel's fault though. Hotel check-in was quick and efficient. Hotel condition was decent and comfy. Best part was the Westchase location, very convenient. Multiple dining options in walkable distance as well. Read moreGenuine Expedia guest review
Really like the view and bathroom from our executive level room. The bed and pillows were amazing . The only thing wrong with this hotel was a horrible smell in the first floors .Genuine Hotels.com guest review
"Nice hotel under renovations"
The stay was nice; however, the room I selected and paid for in advance was not what I was given upon check-in. This was a huge disappointment. Call the hotel directly to verify your room selection made through hotels.comGenuine Hotels.com guest review
"Nice neighborhood !"
I loved it, the staff was friendly, first time checking into a hotel and they kept it very pleasant plus the room was comfortable and great location!Genuine Expedia guest review
"Weekend visit to Houston"
This Hilton is getting a facelift in 2014, and it needs it. On the advice of other Expedia users, we booked the executive suite with breakfast ($95 special). It was OK - nothing special. Obviously set up for the visiting business person. I would put it on par with a Courtyard, not a full service Hilton or Marriott. The help were not very well trained […] or experienced - they did not know how to apply the Expedia discount and were otherwise polite but not helpful. Read moreGenuine Expedia guest review
"Will be nice when renovation is complete"
We stayed here when we were in Houston for a family gathering. It's in the midst of a renovation, so parts of the hotel seem nice and new while others seem quite tired. Despite telling the front desk--twice--that our room's phone didn't work, it was not fixed. On the plus side, the desk clerk took $50 off the room charge. That was fair & appreciat […] ed. Read moreGenuine Expedia guest review
Everything was great. Quick and easy. Brilliant location for the friends and family we were visiting. Only complaint is construction on floor beneath us started too early in the morning, 7am on a Sunday. That's a temporary issue, I'm sure, so I would recommend.Genuine Hotels.com guest review
"Ruined our New Years Eve"
Booked a room for New Years Eve/ Birthday night out. We booked a king suite. Before booking we called and asked if the room had a seperate sitting area. We were told that it did with a couch. We were also told by the hotel that they would be having a New Years Eve party in the ballroom. When asked if the party was included with the room or if it was […] at an extra cost, we were told it was included with the room and all hotel guests that evening would be able to attend. When we arrived at the hotel after dinner, we were told that we were upgraded to a king suite on the executive floor. We asked if it would still have the seperate sitting area and we were told yes. When we walked into the room there was no couch, no sitting area, no mini fridge or anything that would lead you to think this was a suite. It was just a basic hotel room. In fact, I've had bigger rooms at the La Quinta. When we called to complain and ask to be moved, we were told they were all booked. We then went down to the ballroom to attend the party only to find out it cost $150 per couple! And on top of that, the hotel bar was already closed at 9:30. We ended up going down to the gas station and buying beer, then spending the night in our room. Very Disapointing. Read moreGenuine Hotels.com guest review
Everything was perfect EXCEPT they were doing construction work right above my room at 8:00 AM every morning! It was a pleasure trip so I wanted to sleep in and was not able to do so!Genuine Hotels.com guest review
When I purchased room on line, the offer included breakfast and Hilton did not honor it. When I checkef in the previous day I ask about breakfast and the lady told me it was included then the following day the manager said no!Genuine Hotels.com guest review
"Loved this Hotel! On NY Eve!"
We loved this Hotel on NY Eve. Very nice friendly staff. Bed was so comfortable! Only drawback was the upgrade construction going on is a slight inconvenience. But easy to overlook when everything else is exceptional.Genuine Hotels.com guest review
"Security of the hotel"
Somebody will try to go in to our room at 6 in the morning We still in room I woke up already but still laid down on bed I saw the black guy opened the door and watched us I asked him n his runGenuine Hotels.com guest review
"Post Christmas Houston trip"
The entire hotel had an odor stench, like a sewer leak or insecticide. When told of it, the front desk staff seem oblivious and then made up some false explanation. Very unsatisfying staff.Genuine Hotels.com guest review
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