"one happy lady"
I surprised my husband for a weekend getaway and booked this hotel online all I can say is We had a great stay for a great price! !!Genuine Hotels.com guest review
"close to the class i was taking"
Hotel was comfortable and quiet. Food at the restaurant was very satisfactory and room service was quick!Genuine Hotels.com guest review
"Convenient and nice"
Close to a large selection of restaurants. Easy to get to - not far from the tollway. Nice neighborhood surroundings. Room was clean. Coffee service was well stocked. Temperature controlled not "warm" ,"cooler".Genuine Hotels.com guest review
"Nice place - No amenities"
Nice place and as always, comfortable beds and large rooms. No amenities like free wi-fi or breakfast, so consider the total cost of adding these items if you need them when comparing against other options.Genuine Hotels.com guest review
It was perfect!Genuine Hotels.com guest review
"Decent hotel in a great convenient location"
Hotel room was decent and clean. Bed was comfortable. Some of the in-room lights didn't work, found out one of the lamp was missing a light bulb and the other one simply didn't work. Small downside also was the wall was thin? and you can hear house-keeping knocking/asking around for room cleaning. It was pretty loud so wasn't sure if they were knocking […] on our door even with 'do not disturb' sign on. Also slight annoyance with the connecting doors, the guest next-door (perhaps their children) kept ratting and attempting to open the door on our side. Not the hotel's fault though. Hotel check-in was quick and efficient. Hotel condition was decent and comfy. Best part was the Westchase location, very convenient. Multiple dining options in walkable distance as well. Read moreGenuine Expedia guest review
Really like the view and bathroom from our executive level room. The bed and pillows were amazing . The only thing wrong with this hotel was a horrible smell in the first floors .Genuine Hotels.com guest review
"Nice hotel under renovations"
The stay was nice; however, the room I selected and paid for in advance was not what I was given upon check-in. This was a huge disappointment. Call the hotel directly to verify your room selection made through hotels.comGenuine Hotels.com guest review
"Nice neighborhood !"
I loved it, the staff was friendly, first time checking into a hotel and they kept it very pleasant plus the room was comfortable and great location!Genuine Expedia guest review
"Weekend visit to Houston"
This Hilton is getting a facelift in 2014, and it needs it. On the advice of other Expedia users, we booked the executive suite with breakfast ($95 special). It was OK - nothing special. Obviously set up for the visiting business person. I would put it on par with a Courtyard, not a full service Hilton or Marriott. The help were not very well trained […] or experienced - they did not know how to apply the Expedia discount and were otherwise polite but not helpful. Read moreGenuine Expedia guest review
"Will be nice when renovation is complete"
We stayed here when we were in Houston for a family gathering. It's in the midst of a renovation, so parts of the hotel seem nice and new while others seem quite tired. Despite telling the front desk--twice--that our room's phone didn't work, it was not fixed. On the plus side, the desk clerk took $50 off the room charge. That was fair & appreciat […] ed. Read moreGenuine Expedia guest review
Everything was great. Quick and easy. Brilliant location for the friends and family we were visiting. Only complaint is construction on floor beneath us started too early in the morning, 7am on a Sunday. That's a temporary issue, I'm sure, so I would recommend.Genuine Hotels.com guest review
"Ruined our New Years Eve"
Booked a room for New Years Eve/ Birthday night out. We booked a king suite. Before booking we called and asked if the room had a seperate sitting area. We were told that it did with a couch. We were also told by the hotel that they would be having a New Years Eve party in the ballroom. When asked if the party was included with the room or if it was […] at an extra cost, we were told it was included with the room and all hotel guests that evening would be able to attend. When we arrived at the hotel after dinner, we were told that we were upgraded to a king suite on the executive floor. We asked if it would still have the seperate sitting area and we were told yes. When we walked into the room there was no couch, no sitting area, no mini fridge or anything that would lead you to think this was a suite. It was just a basic hotel room. In fact, I've had bigger rooms at the La Quinta. When we called to complain and ask to be moved, we were told they were all booked. We then went down to the ballroom to attend the party only to find out it cost $150 per couple! And on top of that, the hotel bar was already closed at 9:30. We ended up going down to the gas station and buying beer, then spending the night in our room. Very Disapointing. Read moreGenuine Hotels.com guest review
Everything was perfect EXCEPT they were doing construction work right above my room at 8:00 AM every morning! It was a pleasure trip so I wanted to sleep in and was not able to do so!Genuine Hotels.com guest review
When I purchased room on line, the offer included breakfast and Hilton did not honor it. When I checkef in the previous day I ask about breakfast and the lady told me it was included then the following day the manager said no!Genuine Hotels.com guest review
"Loved this Hotel! On NY Eve!"
We loved this Hotel on NY Eve. Very nice friendly staff. Bed was so comfortable! Only drawback was the upgrade construction going on is a slight inconvenience. But easy to overlook when everything else is exceptional.Genuine Hotels.com guest review
"Security of the hotel"
Somebody will try to go in to our room at 6 in the morning We still in room I woke up already but still laid down on bed I saw the black guy opened the door and watched us I asked him n his runGenuine Hotels.com guest review
"Post Christmas Houston trip"
The entire hotel had an odor stench, like a sewer leak or insecticide. When told of it, the front desk staff seem oblivious and then made up some false explanation. Very unsatisfying staff.Genuine Hotels.com guest review
"Very nice room"
It was a very comfortable room. Was very clean, and well kept. For the price, I'd make it my first choice in the future.Genuine Hotels.com guest review
Great overall, wish there was mini fridge in roomGenuine Hotels.com guest review
Old hotel - smells, ongoing construction, poor front desk service, room service foods aweful and expensive (got my order wrong three times same morning)!Genuine Hotels.com guest review
"Internet for $13 per day"
It is nice location in Westchase, Houston. However, There is surcharge for internet and breakfast. Room is very clean and neat.Genuine Hotels.com guest review
"Convenient Westheimer location"
Very nice stay and comfortable.Genuine Hotels.com guest review
"The stay was OK"
The stay was ok, but the room did not look like the pics on Expedia. I heard some construction noise, and the room had a slight smell. I would stay again because of the price, and because I would only be in the room a few hours just to sleep.Genuine Expedia guest review
my family and i had a very good time at the hotel.wGenuine Expedia guest review
Staff & room service was wonderful! However hotel is under construction .. Hense had to park in the back and find the front desk! Customers should be told about thisGenuine Expedia guest review
The hotel was nice, room was clean, no bad smell at all with beddingGenuine Hotels.com guest review
Great hotel, Excellent location, Excellent facilitiesGenuine Hotels.com guest review
"Would Not Recommend"
Comfort and cleanliness are important factors in any hotel stay. We were kept up all night by unruly guest that management could not control after 3 attempts. The bathroom was substandard. I would not recommend this hotel nor return to it. It does not measure remotely on the Hilton chain of quality.Genuine Expedia guest review
I stayed on the third floor and the first day I noticed a horrible odor on the entire floor that smelled like raw sewage. It seeped into the elevators and into my room. The next day I asked to be switched to a different room on another floor which the woman at the front desk did so promptly. However the room I was switched to was much smaller, took […] a while for the hot water to kick in, and had very little water pressure from the shower head. The staff was very courteous but I probably will never stay there again. Read moreGenuine Hotels.com guest review
"Easy access to all the hot spots"
Perfect to stay at for visiting the galleria and restaurants. It's close enough to the galleria but far enough away to be out of all the traffic.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"A nice hotel"
Very friendly staff...rooms were clean...bed was nice...Genuine Hotels.com guest review
I got ready for my wedding in the Junior Suite. The room was spacious and clean. I was glad to have access to the penthouse lounge which overlooked the Westchase Houston area. The staff was helpful and courteous! My husband and I stayed in the suite for our wedding night before leaving for our honeymoon. We certainly enjoyed our experience. We would […] totally stay here again and recommend the hotel to others. Read moreGenuine Hotels.com guest review
"Run of the mill Hilton"
I found it strange that they didn't have the AC on in the hallways. They were also completely out of lotion in the entire hotel. I also came back late in the evening and there was no parking, so had to park out in the street. Other than that, accommodations were pretty much like your cookie cutter hilton.Genuine Hotels.com guest review
This hotel definitely met my needs during my stay in Houston. Great rates, clean, friendly service-what more could I ask for.Genuine Hotels.com guest review
Internet in the room should be free. Why should you have to sit in the lobby!Genuine Hotels.com guest review
"old and outdated"
not what i was expecteding,, didnt live up to the description or star ratingGenuine Expedia guest review
"Great example of what a good hotel should be"
Everything was clean and beautiful. The staff was friendly and totally accommodating. I'll stay there again.Genuine Expedia guest review
okayGenuine Hotels.com guest review
"Will not stay there again!"
Hilton Houston Westchase was the worst hotel I've stayed recently. I booked two double-bed rooms at the executive level for my family of four for Friday, July 26. When we arrived at the hotel, the parking lot was blocked for paving. I parked in front of the restaurant and walked in the Houston afternoon heat to check in. The front desk staff didn't […] greet me. No "hello" or "how you doing" but simply "what's your last name" and "must you have two double-bed rooms?" Well, that was my reservation and yes, I must have two double-bed rooms. The front desk staff finally found the rooms but they were not adjacent to each other as I have requested in my reservation. As a matter of fact, they were in the opposite direction. The rooms were small. The walls were paper thin. My next door neighbor's TV noise woke me up at 6ish on Saturday morning. My reservation included complimentary breakfast. When I called the guest service to inquire where the breakfast was served, I was told breakfast was not included. I told the guest service that I could show him my itinerary printout from Expedia. The person again insisted that the breakfast was not included. Eventually he gave in, but I was so exasperated that I walked to Starbucks for breakfast. When it was time to check out, I stood at the front desk for a good 10 minutes while the clerk ignored me, typing away on her computer. What kind of customer service was that? I will not return to this hotel or any Hilton again. BTW, the lobby stunk. Read moreGenuine Expedia guest review
Our stay was great. Loved the location. Only thing that I was not impressed with was breakfast. It was not fully stocked. The toaster wouldn't work and it took a long timeto get a pot of coffee made up again. Byt at least I got my coffee in the hallway. For the location and price I wouldn't care much about breakfast. I will stay here again!Genuine Hotels.com guest review
"Quiet and convenient"
Great location near downtown and popular attractions. Had a great view facing away from Westheimer overlooking a neighborhood with a lot of trees. Hotel was clean. The bed was extremely comfortable. The guy working the front desk was helpful and friendly. Great fitness center with a sauna (open 24hrs). I'll definetly be back! The just be aware of fine […] print on items that you might use assuming they're free. Read moreGenuine Expedia guest review
The room is fine but too hot the bathroom floor really need new tiles.Genuine Hotels.com guest review
The noise insulation is really bad, we have to call the front desk to complain about the noise from next room 4 times during one night. You can hear very clear what your next room's talking. The room itself is nice & clean.Genuine Hotels.com guest review
"Had a great stay"
I loved the hotel. The executive floor level room was cool. It had a huge ceiling to floor windows that had a great view. The only problem I had was that it was really hot in the hallways on the top floorGenuine Hotels.com guest review
I enjoyed the convenience and location of breakfast. The daily WSJ paper was good too. The view from the windows were outstanding. Thumbs up pretty much all around.Genuine Hotels.com guest review
Overall pleasant experience, I would recommend this hotel to anyone that might need a hotel in the Westchase area!Genuine Hotels.com guest review
The room was not as large as I had expected and the pool was not as beautiful as the pictures on the website show, but it was overall a very nice hotel.Genuine Hotels.com guest review
Very nice and unique triangular floor to ceiling glass window view.Genuine Hotels.com guest review
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