It would've been nice if the guy checking us in told us where pool and fitness center was located. We wandered around looking for them and everything else the hotel had. Heater in room made a horrible noise all night.Genuine Hotels.com guest review
The room had a thermostat but seems to turn off without movement in the room which made our room quite warm at night. The hotel was loud during the day and night due to a soccer team comprised of young boys on our floor and a Lion's Convention on the ground floor. The convention attendees were often smoking right next to the door which led to an unsavory […] odor throughout the first floor of the hotel. The linens were clean and comfortable and plenty of pillows were provided (5). The hotel is close to shopping and restaurants and only a short drive from many things to do. Read moreGenuine Hotels.com guest review
Excellent hotel, quiet rooms. Nice convention facilities and STAFF!Genuine Hotels.com guest review
Went there for our one year anniversary weekend. It was nice and quiet. Needs a little renovation, but overall a nice place to stay not far from the city.Genuine Hotels.com guest review
I willdefinitely take the opportunity to stay there again.Genuine Hotels.com guest review
The hotel was really nice and quiet every employee was super nice and helpful. The food was really good and a good price. Room service was really fast too. I would stay here again.Genuine Hotels.com guest review
"Conveniently located to our personal destinations"
The desk clerks, not very friendly. They just kind of did their jobs without any enthusiasm. The mattresses not very comfortable. Room was clean. But when we went down to the excersize and pool area. The floor and chairs around the pool had towels, trash, food all around it. Looks like they opened the pool and excersize area but didn't clean up from […] the night before. We used the excersize equipment. So when we were done, someone was in cleaning up.. I think that should have been done prior to opening for the day. Read moreGenuine Hotels.com guest review
"Okay hotel, BAD night!"
This hotel was nice, but the experience was the worst. I asked for a quite room and was placed by a peewee hockey team. After 5 hours of doors slamming and watching parents get drunk as they left their kids in rooms to pay with no super vision I was finally able to go to sleep, around 12 AM. Not what I would expect when staying at a Hilton. I am not […] one to normally complain but this was ridiculous. So I would NOT recommend this hotel unless you are a night owl, which I am not. Read moreGenuine Hotels.com guest review
Close to airport, clean, great customer serviceGenuine Hotels.com guest review
Friendly desk service. Room was very clean.Genuine Hotels.com guest review
"close to work site"
Staff was friendly and responsive to needs.Genuine Hotels.com guest review
"close to job site"
Staff were friendly and responsive.Genuine Hotels.com guest review
Had to change rooms due to roach in bathroomGenuine Hotels.com guest review
"Nice hotel convenient to Grand Rapids."
Very comfortable. Room was tasteful and clean. Staff very nice. No problems.Genuine Expedia guest review
I stayed in a king suite and it was well worth it. Comfortable bed, good room service, prompt and friendly staff. Clean and beautiful. Shuttle to the airport.Genuine Expedia guest review
"It had a nice location for downtown Grand Rapids."
We called for a last minute reservation & all our needs were met. The room was very nice with the exception of the caulking around the bathtub. That seems very minor of an issue, but it was the only one we had. Also, there must have been a shortage on towels we only had 2 large bath towels. For a man and a woman you need at least 3 - 1 for the man and […] 2 for the woman (we have to wrap our wet hair in it after we shower). I feel we could have called the desk for additional towels, but it wasn't noticed until we finished our showers. In all it was a great visit & we would stay there again. Read moreGenuine Expedia guest review
I got locked out of my room so many times because of faulty locks/keys. That was a bad experience. Every time I go to open my door i am unsure of getting it open. So had to think twice before leaving the room.Genuine Hotels.com guest review
"Great Hotel and people"
We only stayed one night as we were in town for a family event. The hotel was easy to locate and everyone was very friendly. Lots of places to eat nearby. Most of all, we were very impressed with the personal service we experienced. Our 3 year old unknowingly left his blanket behind in the room when we checked out. We didn't discover this until we were […] back home, 150 miles away. The next day I called house-keeping and described the blanket. They did indeed find it and immediately shipped it out to us at their expense! My 3-year old was so happy when we opened the box a couple days later and their was his blanket, along with a candy bar they had included!! So refreshing to find honest, dependable and caring staff at a hotel!! Read moreGenuine Hotels.com guest review
"It was good, but expensive"
Beds were clean and comfortable. Towels and floors were clean and soft. However, while the quality was good, I'm not sure it was worth what I payed.Genuine Expedia guest review
The hotel was comfortable and the lounge was convenient. The staff was very accommodating and friendly. Would stay there again.Genuine Hotels.com guest review
"Nice stay, but lacking some amenities."
We had a great stay over Labor Day weekend. Not overly busy, plenty of room to play in pool, parking close to door, no noise during the night. The only complaint is that they do not offer any sort of breakfast in the morning and each room does not have a refrigerator, which is something we require with little ones. However, the hotel promptly brought […] us a refrigerator for our room, which was very accommodating and it worked just fine for our stay. Overall, it was pleasant. Read moreGenuine Expedia guest review
"Satisfied with the stay!"
Me and my wife spent the weekend here for our anniversary and was well pleased with our stay and the overall service! We will certainly be coming back to stay again!!Genuine Hotels.com guest review
Staff was great and very helpful!!!!Genuine Hotels.com guest review
"Great customer service, clean comfortable rooms"
My boyfriend and I had booked another hotel and drove 12 hours from upstate NY to get there. We arrived at 7:30 in the morning to find that they had canceled our reservation without informing us when we hadn't arrived by 3 am, and our room was already given to someone else. I called hotels.com and asked if there was somewhere in the area where we would […] be able to get an early check in. The Hilton was (surprisingly) much less expensive than a lot of the other hotels in the area so I asked them to check on that. She called the Hilton and got back on the line and let me know that she told them what had happened and they would let us check in right away at no extra cost. When we arrived they gave us a complimentary breakfast voucher and an upgraded King room and were very nice about the whole situation. The room was clean and comfortable and we were thrilled to finally get to collapse into bed :) The pool and hot tub were also great, and open until midnight which is nice, and there are a ton of stores and restaurants nearby. Overall a great experience :) Read moreGenuine Hotels.com guest review
"Close to the downtown for half the price."
Sorry I didn't bring a bathing suit. Had nice pool.Genuine Expedia guest review
"Disappointing for a Hilton"
We decided to stay overnight because our friend had her wedding reception here. We ended up disappointed with the room....no fridge, no microwave and when we received the room service bill the next morning they had extra charges that no one made us aware of when my husband placed the order.Genuine Expedia guest review
Quiet room with everything I needed for a comfortable stay. Staff exceptionally courteous and accomodated my request for a late checkout. Room service meals were huge portions but really good.Genuine Expedia guest review
"One Night Stay"
The room was clean, comfortable, and welcoming. The food at the Spinnaker was amazing. The staff was friendly and the accommodations were more than average.Genuine Expedia guest review
very pleasant. No complaints of any kind.Genuine Hotels.com guest review
I had a pleasant stay. The room was comfortable and clean. The front desk was helpful. They gave a great recommendation for breakfast. I would stay there again.Genuine Hotels.com guest review
"Great staff and comfortable beds!"
I had a wonderful stay at the Hilton. Check-in and check-out was quick and easy. When I got off the elevator, I heard a screaming baby, and sure enough, my room was right next to where the noise was coming from. After an hour and a half of the child crying and screaming non stop, I called the front desk to switch rooms. They were incredibly understanding, […] and within 5 minutes, I was moved to a room in a cry-free zone. I ordered room service for dinner and breakfast and the staff was very friendly and the service was fast. The free water bottles were a nice perk too. Lastly, the beds were very comfortable and the room was very clean. I had the best night of sleep I had had in awhile. I would definitely recommend! Read moreGenuine Expedia guest review
very pleasant experience. friendly staff, comfortable roomGenuine Hotels.com guest review
Will go back again and again.Genuine Hotels.com guest review
"Not your Typical Hilton Stay"
Not a typical Hilton experience. There were leaks in the ceiling from the rain near the lobby area. People smoked by the lobby entry way. Television reception was terrible, would flicker in and out. Wifi was weak and often went out.Genuine Expedia guest review
Great hotel! Easy to find.....excellent location...close to restaurants...two shopping malls and movie theatre, The room was very clean with a comfortable bed. We had breakfast and dinner at the hotel restaurant....both meals were excellent!Genuine Expedia guest review
Our experience was very good. We will be back. The room service was good as well as the hostess. She was very nice and ask us where we would like our home, this was greatly appreciated. Thanks for a great experienceGenuine Expedia guest review
"Close to everything"
I was impressed with the room...very updated.Genuine Hotels.com guest review
"Very clean hotel"
convenient, close to the highway, friendly staff, very cleanGenuine Expedia guest review
"COULD BE A 5 STAR??"
HAD A GREAT STAY. NICE POOL, ROOMS, GREAT BEDS.THE ONLY THING THAT KEEPS THIS HOTEL FROM A ***** IS MANAGEMENT! THE HOTEL NEEDS A FULL WALK THROUGH EVERY COUPLE OF HOURS DAY & NIGHT TRASH CANS OVERFLOWING & BLOWING...THE LADY AT THE FRONT DESK TOLD ME WHERE TO PARK SO WE LOADED EVERYTHING IN OUR HANDS ONLY TO FIND THE ELEVATOR WAS OUT OF ORDER ON THAT […] END? NOBODY THERE TRYING TO FIX IT EITHER. Read moreGenuine Hotels.com guest review
"Nice accomodations & convenient location"
First time staying in this hotel, we are frequent vistors to Grand Rapids. The accomodations were very nice and well kept. Did not use any of the facilities - resteraunt, pool or exercise room. The pool area and work out area looked very nice though. This hotels location is very convenient for all the shopping & chain dining located on 28thSt. It also […] very close to the freeway to get to downtown GR. With the favorable rate we recieved from Expedia its was a good bargain! Read moreGenuine Expedia guest review
"Shuttle from the airport very reliable."
Arrived at GRR around 11:30 pm on a snowy night. Called airport from the kiosk outside the luggage pickup. Shuttle arrived just as our luggage arrived at the pickup. Driver was very courteous. This is the fourth time I have used the GRR airport Hilton as our flights tend to depart very early in the morning and arrive very late at night.Genuine Hotels.com guest review
"Hello Housekeeping ?????"
This hotel used to be one of the better hotels in Grand Rapids to stay at. With the Amway Grand Plaza and JW Marriott being downtown now, I believe that this Hilton location has suffered. Housekeeping did not provide adequate towels, refresh the toilet paper .... Staff there is very nice, location is top notch if you are heading to the airport, but […] this time around, the housekeeping dept was not around....... Read moreGenuine Hotels.com guest review
The Hotel was very clean, well maintained, and attractive. The staff extremely polite and helpful, and the shuttle drivers were professional drivers and very knowledgeable about their town.Genuine Hotels.com guest review
This is a mixed review as the interactions with staff (albeit limited) were friendly and service centric. When we arrived in our room, it was clean and up to date. Once I was in the bathroom, I could clearly hear the person singing opera in the shower (seriously). Every word was articulate and when I spoke, the person on the other end ceased their song. […] The negative was that the walls were too thin. When we went to sleep, the pillows were too soft. There were 5 or 6 of them and they were hard to get comfortable with. On top of that, each time some one would walk by the room, we could hear every word they saying. This happened until at least 3 AM, but I don't fault the hotel for this. I would again attribute this to thin walls. I might stay here again but I'd bring my own pillow and make sure the rooms next to us were unoccupied. Read moreGenuine Expedia guest review
Clean, Friendly, Huge Rooms, GREAT room - especially for the price.Genuine Expedia guest review
"So close to airport. Sooo tired-great location!"
It was just what we needed and the resturant was excellent-especially the service. Would highly recommend to anyone flying into Grand Rapids - especially if you come in on a late evening flight.Genuine Hotels.com guest review
"Great Hotel, Minutes From Airport"
My husband, son and I stopped here overnight on our way to Holland, MI. It is so convenient to the Grand Rapids Airport, and minutes from any amenity you would need (food, shopping, etc.) Our room was extremely comfortable. The safe in our room was not working on our arrival, but after making a call to the front desk a very efficient maintenance worker […] arrived and fixed the problem in minutes. We used the room service for breakfast the next morning and it was very good. The only thing that would have made our stay "perfect" would have been the inclusion of a microwave oven (since our son is an infant and warming water for bottles on the road is a hassle.) Would definitely stay here again! Read moreGenuine Hotels.com guest review
It was an overall great stay at the hotel. The bathroom could use a fan.Genuine Expedia guest review
The room and service was first class and comparable to that of any 5-star hotel in Michigan. The room was of higher quality than our expectations.Genuine Expedia guest review
"Very clean and comfortable rooms"
Staff is very professional, curteous, polite, and simply nice. It is a great hotel on a great location. Everything is close by. Rooms are clean and the bed sheets acctually smelled fresh of laundry detergent and not like bleach, like in some other hotels I stayed at. Only thing was the ironing board cover needed to be replaced because there were some […] yellow spots. Other than that the hotel is awesome. Read moreGenuine Expedia guest review
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