Really disappointed about all the renovations. Pool and restaurant closed. Also the whole place was a little... old, I guess. Staff was nice, though. We arrived and there was a party going on next door. We asked to have our room changed and they did quickly and without any balking.Genuine Hotels.com guest review
"Only I you must"
Undergoing much needed restoration. Heater rattled all night. Smelled old. Kind of a maze. Pleasant staff.Genuine Hotels.com guest review
"Not my first choice of stay.."
I was very dissappinted with my stay here. I booked a week in advanced and the front desk failed to tell me that the pool and hot tub were under renovation. The room was dirty, the toilet and shower were filthy and the garbages werent empty, I was very appauled by the condition of our room seeing that this wasnt the cheapest hotel!Genuine Hotels.com guest review
"Nice Room LOUSY Customer Service!"
I was traveling with my elderly parents and wanted to make the trip as comfy as possible so I booked 2 rooms for only 3 people. I mentioned my folks because MY comfort level lessened by having to do all the manual labor of hotel entry (i,e bellhop, parking, etc.) myself. Check in was simple and quick BUT we were'nt assigned to our requested room sizes […] and that was inconvenient as I prefer to sleep alone. It's fine that they couldnt accommodate our wishes but we should have been alerted prior to check in. So now my dad's on the 1st floor (roll luggage cart) and my mom and I were on 3rd floor (roll luggage cart)... I may have been able to overlook this oversight but the woman handling the front desk offered me no reason to. She NEVER smiled, was abrupt and sullen. Get another job, young woman. The room was more than comfortable and we were thankful to be able to control the room temperature to our liking (although the heating unit makes a loud startling noise whenever it comes on). The other odd thing about the room was that the entry door suction isn't present. Our door jiggled whenever another door was opened or closed, even though we had all three locks secured. The pool was CLOSED for renovation during our stay and that was disappointing and should have been posted on the website. I would stay again but I would NOT allow the "doing you a favor" customer service slide. Read moreGenuine Hotels.com guest review
"No "Extras"... But Still a Nice Stay"
No "bells and whistles" at this hotel...But it was comfortable and clean. The location is ideal for shopping and dining.Genuine Hotels.com guest review
Friendly staff, good rate.Genuine Hotels.com guest review
"Hotel was great. Obnoxious, noisy other guests not"
I was appalled by the inconsiderate guests who liked to slam doors all night and keep their volume level at 10. Rooms and staff were great. My floor neighbors were not.Genuine Expedia guest review
"Nice hotel with a great restaurant"
Very clean and comfortable rooms. 15 minutes from downtown. I would have given it all excellent, but the pool & hit tub area was closed for renovations.Genuine Expedia guest review
"I like it."
Decent and clean hotel. Friendly staffs. Very good price compare to others. The only reason I gave 3 stars because the hotel is old. Best one close to GR airport!Genuine Hotels.com guest review
I travel to GR once a month and have stayed at the Hilton three times now. Of the airport hotels, I'd say this is one of the nicer ones. Though, I always seem to get a room near the ice machine or book a room during cheerleading conventions. It feels a little old, and hallways smell a bit musty, but the room was clean and the bed comfortable.Genuine Expedia guest review
Great location. Hotel is slightly tired. Overall great for convenience.Genuine Expedia guest review
We had a great time and we would returnGenuine Hotels.com guest review
We stayed here for two nights and were very pleased. Our room was clean, updated and the bed was the most comfortable bed we have ever slept on.Genuine Hotels.com guest review
Rooms need to paintedGenuine Hotels.com guest review
"Great. Near college."
Wonderful we enjoyed our stay. Very Pleased with our room.Genuine Expedia guest review
If you want a hotel room for sleeping, like we do, this may not be the one for you. There was a kids soccer event going on. Kids were running up and down the halls and making noise the whole weekend. Ok, that may not be the hotel's fault, but the paper thin walls that allowed all hall noise to sound like it was in our room, that was the problem. Other […] than that the room was clean and comfortable. Read moreGenuine Expedia guest review
"Wish I'd stayed somewhere else"
I stayed here last weekend thinking wow, the Hyatt should be great, I've stayed at the Hyatt in Illinois and it was wonderful . The room was to small, no refrigerator or microwave in the room, you had to go from the 4th floor to the lobby "gift shop"which was right next to the front desk. The staff was not that friendly at all, I did not like the way […] we were treated. I also called the desk the morning of my check out to ask for a late check out and I was told well no ..we have other guest checking in we need to clean the room..NEVER was I ever told anywhere else that me staying an extra hour was going to ruin the check in schedule . Ridiculous! I will never stay here again. Read moreGenuine Expedia guest review
"Not Hilton standards"
Hotel did not meet expectations. Shower bars needed significant adjustments. TV too small and too old. Cleaner carpeting would be nice. Will not be back.Genuine Hotels.com guest review
After a long day walking, this was a great place to stay and rest, the beds are really clean and confortable.The only thing is that we were in communicated room and the insulation is not the best, there was a lot of noise coming from the other room, but we were relally tired that we could sleep with no issues.Genuine Hotels.com guest review
"overall nice place to stay"
The room was clean and staff was friendly. It was a great location to lots of restaurants and shops! The only problem i had with the room was being placed right next to the ice machine. I could hear the machine throughout the night making and dropping ice. So if you get placed next to it kindly ask for a new room if you are a light sleeper.Genuine Hotels.com guest review
We had a very nice experience at this hotel. Very clean, fancy bathroom, comfy bed. No noise problems. No complaints.Genuine Expedia guest review
"No complimentary breakfast"
Everything was fine except we did not know the rate excluded us from the complimentary breakfast. We were hitting the road early anyway, so we picked up food elsewhere. Just a bit of a surprise at 7 a.m. At least we got coffee, and they had Monin syrups. Yum.Genuine Expedia guest review
"A place to sleep"
Had issues with WIFI, kept dropping.Genuine Hotels.com guest review
Very Friendly, clean and neat!Genuine Hotels.com guest review
Staff was very polite and very helpful!!Genuine Hotels.com guest review
Stayed here for a weekend getaway. Staff was friendly and the room was very clean. The bed was the most comfortable hotel bed I've ever slept in! I wanted to take it home. There was also a treadmill in the room which was definitely different but really convenient for those who want to work out in the comfort of their room. I thought it was a nice touch. […] There's also a very nice pool area with an actual deep end. Those are hard to come by when it comes to hotel rooms. On the downside the walls are paper thin. We could hear everyone in the hallway (and their conversations) and constant slamming of doors. It was definitely annoying but not overbearing. I could see it being a problem though if there are a lot of guests coming in and out at the same time (like during check in/check out hours) Overall, this was a great experience and completely worth the price. There was also a restaurant/bar but we didn't get a chance to check it out. I would definitely recommend. Read moreGenuine Hotels.com guest review
"Close to the airport"
The room was clean and nice. Liked how close it was to the airport and the availability of a van to get us around after turning our rented car in. BUT the van driver ,The one during the afternoon, was a very poor driver. Drove very fast, didn't wait until I had my seat belt fastened. In fact I was still standing when he drove off. Would not listen to […] the passenger, had a bad attitude. Everyone else was very nice and was very helpful. Would stay there again Read moreGenuine Hotels.com guest review
"Trip to Amway"
Nice place, close to lots of good restaurants and companies.Genuine Expedia guest review
"Comfortable bed, pleasant people, but disappointed"
Missed having a refrigerator and microwave in the room. Only ice maker in the motel was at the other end of the motel on a different floor. Why only one ice maker for the whole motel? Bed was comfortable, but the room was a disappointment for the price.Genuine Hotels.com guest review
got what i paid for staff was good place was cleanGenuine Expedia guest review
"Great night stay."
Room and bathroom were very clean. Will consider staying there again.Genuine Hotels.com guest review
"Shouldn't be a Hilton"
Worn out bed, noisy air conditioning, full beer cans placed on the vehicle.Genuine Expedia guest review
"Not what I expected."
Small bathroom. Small TV. When I stayed it happened to be the 4th of July. No room service, no bar, I was forced to order out.Genuine Hotels.com guest review
"Would recommend this hotel"
Overall it was a nice hotel - at first sight, everything from the front lobby, the hallways to the room itself, very nice looking. Beds were comfortable and the room is spacious. The bathroom could use a little attention - the tub could use a good scrubdown, my only negative of the stay.Genuine Hotels.com guest review
"Easy access to freeway"
Outstanding front desk personnel Great beds!Genuine Hotels.com guest review
Very quiet place. Wonderful beds!Genuine Hotels.com guest review
"Room was fine"
While the room was great - clean, roomy, bath w/shower - the rest of the hotel left things to be desired. The hallway was musty smelling, the carpeting buckling, the entrance foyer was dirty. The bath could have used a mirror over the sink next to the toilet not just over the one in the outer room. This just didn't meet up to my expectations of a H […] ilton. Read moreGenuine Hotels.com guest review
"Great location for shopping."
Excellent accommodations; clean, quiet, great location for shopping. A variety of restaurants close by.Genuine Expedia guest review
"simple. easy place to stay"
great room rate, clean hotel, nothing fancy like some Hiltons but it was a nice place to stay overnight. Big rooms, very comfortable.Genuine Expedia guest review
"Would stay again"
All but 2 things were perfect on our stay. Our bathtub was very slow to drain. Also, while the pool said '10-12' adults only it was filled with a lot of very rude kids with no adults around. Beside that, the hotel was very clean and the staff was very professional and friendlyGenuine Hotels.com guest review
short and sweet.Genuine Hotels.com guest review
"convenient and good quality"
Room was great. fire alarm went off in our room. was an accident but we were not offered a discount or even an apology. I would recommend the hotel and stay there againnGenuine Hotels.com guest review
"Great hotel, great location!"
What a great stay! Room was super comfortable. Hot tub, pool, and sauna were very relaxing. My meal at Spinnaker restaurant was great. Surrounding location has tons of shops and restaurant. Best of all, GRR airport is a 5-minute ride right down the street. Overall, great stay and I'll definitely stay here again if I'm in the area.Genuine Hotels.com guest review
Had a rough start. After asking not to be put in a room by children, if possible, we were put in a room right next to a crying baby, and a whining toddler. Our room was actually the connecting room to them, and we could hear every noise they made. This room also had a musty odor. We asked to be moved, and a member of the staff came up with keys to another […] room, and escorted us to it. Things went pretty well after that.l Read moreGenuine Hotels.com guest review
We had a great stay, room was very nice and clean and was very quiet. Also, the staff was very friendly. I plan to stay here again.Genuine Hotels.com guest review
Needed a hotel last minute for one night. Room was nice and restaurant/lounge in the hotel was convenient late at night.Genuine Expedia guest review
"close by locations we needed to be at"
I thought the hotel was very accommodating and the bed was comfortableGenuine Hotels.com guest review
The stay was fine. Nothing special but nothing to complain about.Genuine Hotels.com guest review
I was staying overnight for my daughter's graduation from GVSU. While not as close to Van Andel Arena as I would have hoped everything was great. The staff was very friendly and helpful. I would stay here again. The breakfast buffet was a great benefit du to the morning graduation ceremony.Genuine Hotels.com guest review
"Close to airport"
Expected more from a hilton hotel. Not worth the price. Loud noise level from hallway and other roomsGenuine Hotels.com guest review
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