"Nice stay, but lacking some amenities."
We had a great stay over Labor Day weekend. Not overly busy, plenty of room to play in pool, parking close to door, no noise during the night. The only complaint is that they do not offer any sort of breakfast in the morning and each room does not have a refrigerator, which is something we require with little ones. However, the hotel promptly brought […] us a refrigerator for our room, which was very accommodating and it worked just fine for our stay. Overall, it was pleasant. Read moreGenuine Expedia guest review
"Satisfied with the stay!"
Me and my wife spent the weekend here for our anniversary and was well pleased with our stay and the overall service! We will certainly be coming back to stay again!!Genuine Hotels.com guest review
Staff was great and very helpful!!!!Genuine Hotels.com guest review
"Great customer service, clean comfortable rooms"
My boyfriend and I had booked another hotel and drove 12 hours from upstate NY to get there. We arrived at 7:30 in the morning to find that they had canceled our reservation without informing us when we hadn't arrived by 3 am, and our room was already given to someone else. I called hotels.com and asked if there was somewhere in the area where we would […] be able to get an early check in. The Hilton was (surprisingly) much less expensive than a lot of the other hotels in the area so I asked them to check on that. She called the Hilton and got back on the line and let me know that she told them what had happened and they would let us check in right away at no extra cost. When we arrived they gave us a complimentary breakfast voucher and an upgraded King room and were very nice about the whole situation. The room was clean and comfortable and we were thrilled to finally get to collapse into bed :) The pool and hot tub were also great, and open until midnight which is nice, and there are a ton of stores and restaurants nearby. Overall a great experience :) Read moreGenuine Hotels.com guest review
"Close to the downtown for half the price."
Sorry I didn't bring a bathing suit. Had nice pool.Genuine Expedia guest review
"Disappointing for a Hilton"
We decided to stay overnight because our friend had her wedding reception here. We ended up disappointed with the room....no fridge, no microwave and when we received the room service bill the next morning they had extra charges that no one made us aware of when my husband placed the order.Genuine Expedia guest review
Quiet room with everything I needed for a comfortable stay. Staff exceptionally courteous and accomodated my request for a late checkout. Room service meals were huge portions but really good.Genuine Expedia guest review
"One Night Stay"
The room was clean, comfortable, and welcoming. The food at the Spinnaker was amazing. The staff was friendly and the accommodations were more than average.Genuine Expedia guest review
very pleasant. No complaints of any kind.Genuine Hotels.com guest review
I had a pleasant stay. The room was comfortable and clean. The front desk was helpful. They gave a great recommendation for breakfast. I would stay there again.Genuine Hotels.com guest review
"Great staff and comfortable beds!"
I had a wonderful stay at the Hilton. Check-in and check-out was quick and easy. When I got off the elevator, I heard a screaming baby, and sure enough, my room was right next to where the noise was coming from. After an hour and a half of the child crying and screaming non stop, I called the front desk to switch rooms. They were incredibly understanding, […] and within 5 minutes, I was moved to a room in a cry-free zone. I ordered room service for dinner and breakfast and the staff was very friendly and the service was fast. The free water bottles were a nice perk too. Lastly, the beds were very comfortable and the room was very clean. I had the best night of sleep I had had in awhile. I would definitely recommend! Read moreGenuine Expedia guest review
very pleasant experience. friendly staff, comfortable roomGenuine Hotels.com guest review
Will go back again and again.Genuine Hotels.com guest review
"Not your Typical Hilton Stay"
Not a typical Hilton experience. There were leaks in the ceiling from the rain near the lobby area. People smoked by the lobby entry way. Television reception was terrible, would flicker in and out. Wifi was weak and often went out.Genuine Expedia guest review
Great hotel! Easy to find.....excellent location...close to restaurants...two shopping malls and movie theatre, The room was very clean with a comfortable bed. We had breakfast and dinner at the hotel restaurant....both meals were excellent!Genuine Expedia guest review
Our experience was very good. We will be back. The room service was good as well as the hostess. She was very nice and ask us where we would like our home, this was greatly appreciated. Thanks for a great experienceGenuine Expedia guest review
"Close to everything"
I was impressed with the room...very updated.Genuine Hotels.com guest review
"Very clean hotel"
convenient, close to the highway, friendly staff, very cleanGenuine Expedia guest review
"COULD BE A 5 STAR??"
HAD A GREAT STAY. NICE POOL, ROOMS, GREAT BEDS.THE ONLY THING THAT KEEPS THIS HOTEL FROM A ***** IS MANAGEMENT! THE HOTEL NEEDS A FULL WALK THROUGH EVERY COUPLE OF HOURS DAY & NIGHT TRASH CANS OVERFLOWING & BLOWING...THE LADY AT THE FRONT DESK TOLD ME WHERE TO PARK SO WE LOADED EVERYTHING IN OUR HANDS ONLY TO FIND THE ELEVATOR WAS OUT OF ORDER ON THAT […] END? NOBODY THERE TRYING TO FIX IT EITHER. Read moreGenuine Hotels.com guest review
"Nice accomodations & convenient location"
First time staying in this hotel, we are frequent vistors to Grand Rapids. The accomodations were very nice and well kept. Did not use any of the facilities - resteraunt, pool or exercise room. The pool area and work out area looked very nice though. This hotels location is very convenient for all the shopping & chain dining located on 28thSt. It also […] very close to the freeway to get to downtown GR. With the favorable rate we recieved from Expedia its was a good bargain! Read moreGenuine Expedia guest review
"Shuttle from the airport very reliable."
Arrived at GRR around 11:30 pm on a snowy night. Called airport from the kiosk outside the luggage pickup. Shuttle arrived just as our luggage arrived at the pickup. Driver was very courteous. This is the fourth time I have used the GRR airport Hilton as our flights tend to depart very early in the morning and arrive very late at night.Genuine Hotels.com guest review
"Hello Housekeeping ?????"
This hotel used to be one of the better hotels in Grand Rapids to stay at. With the Amway Grand Plaza and JW Marriott being downtown now, I believe that this Hilton location has suffered. Housekeeping did not provide adequate towels, refresh the toilet paper .... Staff there is very nice, location is top notch if you are heading to the airport, but […] this time around, the housekeeping dept was not around....... Read moreGenuine Hotels.com guest review
The Hotel was very clean, well maintained, and attractive. The staff extremely polite and helpful, and the shuttle drivers were professional drivers and very knowledgeable about their town.Genuine Hotels.com guest review
This is a mixed review as the interactions with staff (albeit limited) were friendly and service centric. When we arrived in our room, it was clean and up to date. Once I was in the bathroom, I could clearly hear the person singing opera in the shower (seriously). Every word was articulate and when I spoke, the person on the other end ceased their song. […] The negative was that the walls were too thin. When we went to sleep, the pillows were too soft. There were 5 or 6 of them and they were hard to get comfortable with. On top of that, each time some one would walk by the room, we could hear every word they saying. This happened until at least 3 AM, but I don't fault the hotel for this. I would again attribute this to thin walls. I might stay here again but I'd bring my own pillow and make sure the rooms next to us were unoccupied. Read moreGenuine Expedia guest review
Clean, Friendly, Huge Rooms, GREAT room - especially for the price.Genuine Expedia guest review
"So close to airport. Sooo tired-great location!"
It was just what we needed and the resturant was excellent-especially the service. Would highly recommend to anyone flying into Grand Rapids - especially if you come in on a late evening flight.Genuine Hotels.com guest review
"Great Hotel, Minutes From Airport"
My husband, son and I stopped here overnight on our way to Holland, MI. It is so convenient to the Grand Rapids Airport, and minutes from any amenity you would need (food, shopping, etc.) Our room was extremely comfortable. The safe in our room was not working on our arrival, but after making a call to the front desk a very efficient maintenance worker […] arrived and fixed the problem in minutes. We used the room service for breakfast the next morning and it was very good. The only thing that would have made our stay "perfect" would have been the inclusion of a microwave oven (since our son is an infant and warming water for bottles on the road is a hassle.) Would definitely stay here again! Read moreGenuine Hotels.com guest review
It was an overall great stay at the hotel. The bathroom could use a fan.Genuine Expedia guest review
The room and service was first class and comparable to that of any 5-star hotel in Michigan. The room was of higher quality than our expectations.Genuine Expedia guest review
"Very clean and comfortable rooms"
Staff is very professional, curteous, polite, and simply nice. It is a great hotel on a great location. Everything is close by. Rooms are clean and the bed sheets acctually smelled fresh of laundry detergent and not like bleach, like in some other hotels I stayed at. Only thing was the ironing board cover needed to be replaced because there were some […] yellow spots. Other than that the hotel is awesome. Read moreGenuine Expedia guest review
"DON'T GO TO HILTON Grand Rap'd.MI"
This hotel is almost fully depreciated,it needs to be refurnished,re fabricated,must be maintained in/out all around,I really wonder how would Hilton accept to stick the name to such a falling premisses ?Genuine Expedia guest review
Everything was wet. We were supposed to have strawberries and champagne, wasn't there. Asked about it....response was I'll see what I can do about that. Never heard backGenuine Hotels.com guest review
"good overnight stay"
The bed and bathroom were good. Rooms were a good size. Wish the hotel would provide refrigerator in the rooms. There's no ice machine on every floor. Our phones did not work at first. The most that bothered me, was the noise from the hallway, you can really hear people talking outside.Close to the freeway.Genuine Hotels.com guest review
"Like sleeping in a swamp..."
The carpet in our room was soaking wet and the room had a horrible smell. The worst night sleep I've had in a long time...Genuine Hotels.com guest review
"A good stay"
Everything was good. The kids liked the pool but the pool area was incredibly warm and humid, it was being in sauna. Its probably great in the winter.Genuine Hotels.com guest review
Nice staff. Good pool.Genuine Hotels.com guest review
The television system was having problems that we were told was not repairable, as the whole system needed to be revamped. The ac unit in the room did not change temperature, I had the temp down to 60 and well, it stayed put. Then when the room above me used the shower.... I got a wet bathroom. Dripping down the wall and splashing on the toilet. Withe […] wallpaper bubbling up and the discolored ceiling, you would think they would have noticed it before I told them as I checked out. But, they did have the Hilton name on the outside! Read moreGenuine Expedia guest review
"close to brewery"
goodGenuine Hotels.com guest review
The room had no closet or anywhere to hang up our clothes, no ironing board either. The bathroom only had a shower and when you took a shower the entire bathroom floor was a pool of water. The hotel was very noisy. No coffee pot was a huge disappointment in the morning.Genuine Expedia guest review
Great room-great price-great stay!Genuine Hotels.com guest review
Beds and pillows very comfy; toiletries plentiful. Res. was for 3 adults, but we had to ask for a few missing cups, extra coffee. Towels were fine. No refrigerator in room. Liked the bathroom tile and pebble-look sink; much better than lesser hotels/motels. The Spinnaker Restaurant was superb!Genuine Expedia guest review
If you like microbrew, within 20 yards is Shmoltz brewing. Then if you're willing to drive 10 minutes there is Founders Brewery. Also the hotel is nice and close to the airport. 7 minutes.Genuine Hotels.com guest review
"Hilton at the Grand Rapids Airport"
I selected this hotel because it provided free parking for our car while we were flying overseas and had a convenient shuttle to and from the airport. The price of the hotel was actually somewhat less than the cost of parking in the airport lot for the same period of time. We arrived back in Grand Rapids at 11:00 pm and the shuttle driver was waiting […] for us outside the baggage claim area. Our room was quite nice and we enjoyed a full night's sleep recovering from our jet lag. Great breakfast buffet, but not included in the price of the room. Read moreGenuine Hotels.com guest review
"good for business travel"
As a solo female business traveler I felt this hotel was very convenient- close to the airport with free shuttle servic that starts very early in the AM and runs late at nigh, a pretty good onsite restaurant so you don't need a car and can eat alone in a comfortable setting, and a clean room. I would stay here again.Genuine Expedia guest review
After a long week of hard work it was great to sit back and relax in a quiet clean and tranquil atmosphere. The bed was nice and comfy! There was a conference going on, however, I was provided a room away from the business of the crowds. Though I live in town I still enjoyed a break from the noise of my own life. Will stay again nice break.Genuine Hotels.com guest review
disappointed that some type of breakfast wasnt' included for the price.Genuine Expedia guest review
"great location and very clean"
I enjoyed my stay it was clean and comfortable and the location was great my son attends davenport university and we we're 5 minutes from him and stores I would stay againGenuine Hotels.com guest review
"Close to Federick Meigher Sculpture Garden"
We had a wonderful time, the staff was very helpful!Genuine Hotels.com guest review
"버팔로 윙과 맥주는 꼭 먹어볼 것"
룸안에서 내려먹는 커피맛이 아주 좋았습니다. 무료로 사용가능 한 인터넷 서비스도 좋고요.Genuine Hotels.com guest review
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