The rooms are great but the pool and the upkeep surrounding it has lots to be desired.Genuine Hotels.com guest review
"Nothing fancy but the add ons"
The breakfast was a buffet that was out of fruit, meat, and / or yogurt every trip at 7:30 to 8:30 am. The rooms were average at best. Parking was $12.00 add on the room cost. Glad I still got out for under $100 so overall I am satisfied.Genuine Hotels.com guest review
"Not at all pleased with this hotel"
We stayed here for one night, and that was more than enough. The man checking us in was less than friends and left quite a bit to be desired as far as helpfulness is concerned. The price for parking was ridiculous. My boyfriend and I felt like it was supposed to be a privilege to park in their lot...after we had paid for the room. The fee for Internet […] usage was exhorbant. I was shocked that even the cleaning staff was rude. They were cleaning the room across from ours when we went down to breakfast. They asked when we were leaving. I understand they have a job to do, but it seemed very rude and unprofessional....as if they were annoyed that we were there. As for the room itself, it was clean...the beds and pillows were comfortable. The bathroom was claustrophobic. We ordered pizza that night. We received a phone call in our room from the pizza delivery guy stating that he was not allowed to come up to our room. Really??? My boyfriend had to go down and get the food. The whole point of ordering in is to make sure we don't have to leave our room. When we were asked about our stay, I told the lady at the front desk that we were less than satisfied. She did not seem to care; she offered an obligatory "I'm sorry to hear that". We will not be staying here again. We will stick to the family of hotels we are used to; they meet and exceed our expectations...which is certainly more than I can say for the Sheraton. Read moreGenuine Hotels.com guest review
The hotel was great although there was road construction. The restaurant staffs' service was excellent. Only complaint is that housekeeping seemed to be in a hurry to clean our room and bathroom.Genuine Hotels.com guest review
Air conditioner wasn't working. Maintenance responded promptly but didn't fix the problem. The fan worked but the room remained too warm.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for your feedback and taking the time to post a review. I wanted to take a moment to apologize for the problems that you experienced during your stay. I also apologize that your A/C was not working, we will follow up our staff to ensure the issue is corrected properly in the future. We take our statement of service very seriously and although frustrating, thank you for bringing this to our direct attention. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future and if you want to reach out to me prior to your stay I will personally ensure the success of your visit. Sincerely, Manny Valadez Rooms Division Manager
I've stayed at the Sheraton several times. It's quiet, has clean rooms that are comfortable, and is close to great shopping and restaurants. Every time I've been there the gate to the parking lot has not worked, which is annoying, and this time the lobby area smelled of sewage. There was a lot of construction taking place outside of the hotel so maybe […] that had something to do with it. Read moreGenuine Hotels.com guest review
very nice, my wife and I have stayed at this hotel for the past 21 years every year for our annual anniversary trip. the guy that checked us in was very helpful friendly and gave us a gift certificate for a complimentary appetizer. the hotel has made a lot of upgrades over the years we love it there.Genuine Hotels.com guest review
"Overnight birthday party"
The pictures of the hotel were much nicer than what it actually looks like. Lobby was beautiful but the rooms were pretty basic and not very clean. Took three 10 years olds for an overnight stay and the goal was to let them swim, etc. Walked out to pool and about 15 young adults had obviously been out there all day. The pool was very small and there […] were beer cans, trash, glasses, etc. all over the pool deck which was a huge turn off for a mother with kids. Major construction in front of hotel which made getting in and out difficult. Booked the hotel based on price-got what I paid for. Read moreGenuine Hotels.com guest review
"good for shopping at galleria"
Fwy around the hotel was under construction and was inconvenient, but otherwise it was a good stay.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon and hopefully the construction on the fwy will be finished by the time you return! Sincerely, Emma S Guest Relations Manager
"Very Nice and Comfortable"
It was nice. Great Hotel staff was friendly and delicious breakfast...Genuine Hotels.com guest review
"bathroom too small"
breakfast was really good, bathroom was too small, and the bathroom room door was like an obstacle. lifts were smelly and i felt that pungent smell in the room as well, bed sheets and blankets were clean.Genuine Hotels.com guest review
We were very disappointed with the hotel service. We were meeting with two other families for the weekend and the other two families had to cancel their reservation and stay at another hotel. Check in time is supposed to be at 3:00 pm but the rooms were not ready on time. The front desk even went as far as to tell us at least twice that they were sending […] someone up to our room with their keys and they did not. They finally got frustrated enough to cancel with the hotel and leave. Read moreGenuine Hotels.com guest review
Breakfast is great, rooms are small and kinda out dated.Genuine Hotels.com guest review
Spg made the difference, seperate floor, quiet, clean and comfortable. Starbucks coffee in room, free water bottles, breakfast was better than most, staff friendly and polite. Location no too bad. All the construction in the area really hinders on the accessibility of the property. Fitness center was great, pool was small and dirty. B+ overall..Genuine Hotels.com guest review
The hotel was lovely.. Only complaint is the bathroom was too small but still a nice room.. The staff was amazing!!! The girl at the front was super nice. She arranged for me to surprise my guy with wine and chocolate covered strawberries free of charge!! She made that night very special!!Genuine Hotels.com guest review
"Texas family vacation - Dallas"
Great hotel. Would definitely stay again. Great breakfast.Genuine Hotels.com guest review
Excellent !!!Genuine Hotels.com guest review
"Comfortable and clean"
Hotel was very nice and clean. Beds were amazingly comfortable and made for a great night's sleep! Decor was contemporary and urban, perfect for the heart of Dallas. With all the construction on major highways, it was a little difficult to get to the hotel.Genuine Hotels.com guest review
"FANTASTIC place to stay!!"
This hotel was so accommodating!! Everyone we encountered on our trip was friendly and very helpful. Our room was spacious and comfortable. I loved every minute of our stay! :)Genuine Hotels.com guest review
"Great place to stay"
Lovely facility. Great staff. Even though there was a large group function in hotel no noise on upper floorsGenuine Hotels.com guest review
"Great hotel but highway construction"
I enjoyed my stay at this hotel. The breakfast buffet was phenomenal. The lobby lounge is nice to chill and watch a game or two. The bar next to the lounge is a good compliment but closing hours depend on how busy it is that night. Rooms were good. If you ever need assistance, talk to Edgar. He will go above to help you. The only negative comment I […] have is all the construction being done on the roads around the hotel. Read moreGenuine Hotels.com guest review
"jr suite great for small family"
we got the jr suite & it worked great for the 4 of us - my husband & I, our 2.5yr old & 10mo old. The breakfast was awesome & the staff very friendly & helpful. My only complaints were that the ice machine was broken on our floor & the toilet paper extremely thin. Granted, both very minor problems!Genuine Hotels.com guest review
Everything was wonderful, we had a great stay. ThanksGenuine Hotels.com guest review
Complementary breakfast buffet and internet. Ongoing road construction of major interstate highway. Near major shopping mall and transportation links.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
Nice daily breakfast buffet with a very nice staff. Hotel has a nice ambience in the lobby and eating areas.Genuine Hotels.com guest review
I booked this room about 5 days prior to coming to Dallas, and at a great price. The staff were extremely helpful and sincere. I will be returning here.Genuine Hotels.com guest review
"Lovely stay and helpful staff"
Everyone who worked here was wonderful, from the checkin to the shuttle drivers to the room service people. I would highly recommend this hotel to anyone staying in Dallas.Genuine Hotels.com guest review
"Loved Every Minute of Staying here"
I loved every minute of staying here and would highly recommend it to anyone who wants to be in a central location, nice hotel, and save money. The hotel staff was very friendly and accommodating. If I were to have any negatives I would say that it sucks to have to pay for parking (mine was waived for me) and there's no vent in the bathroom. I was there […] for quite a few days, so not having a vent with 2 other people in the room proved a bit smelly. Otherwise, though, I have no complaints and would stay here again in heartbeat. Read moreGenuine Hotels.com guest review
Everthing was perfect, we enjoy stay here on the Sheraton, we will back again, we greatly recommend.Genuine Hotels.com guest review
Not very well. Beds are to hard, water stunk every time you turn it on and you had to let it run about 2 minutes until the stinch passed. Sink drains slow and needed to run water 5 minutes so we could have hot water.Genuine Hotels.com guest review
Chose this hotel for close proximity to Gallaria and price. Positives: - service...staff was top notch - amenities - buffet breakfast...best we had in Texas - shuttle service Negatives: - construction on LBJ made it difficult to drive in area (obviously not hotel's fault but impacted our decision to stay again) - rooms were a little dated - I dislike […] being charged for wifi..this is the 21st century, everywhere has free wifi - ditto for bottled water that is displayed in room. I think it's petty to "offer" water for a charge. Either don't put it in the room, or offer it free. Otherwise, a very nice, convenient stay! Read moreGenuine Hotels.com guest review
I had a great time they had the best breakfast at a hotel I've had in a long timeGenuine Hotels.com guest review
"Great Hotel, definitely worth the price"
Very nice and modern. The room was clean and comfortable. Breakfast was great even with a large number of guests there was tons of food. The only down side was the road construction making it time consuming to get to and leave the hotel.Genuine Hotels.com guest review
"Great beautiful Renovations"
The hotel was beautiful in the common areas. Rooms still need better furniture overstuffed chair in corner takes u too much room. Staff was very friendly. And no construction noise from the freeway a Plus!!! More vegetarian items on the menu please. I will stay here again.Genuine Hotels.com guest review
Very Clean , and the Breakfast was yummy. Staff was very helpful at all times.Genuine Expedia guest review
Great service. Breakfast was great Beds are very comfortable. Very cleanGenuine Expedia guest review
"Good hotel, bad construction"
We went up there for a weekend, the hotel itself was nice, clean, staff was helpful. Checking in and out was a breeze had no issues with that. The room was clean, smelled nice, my only issue and it is probably more my fault than theirs when I booked is that there is no fridge or microwave in the room. I probably won't stay there again because of the […] no fridge, but like I said that was prob more my fault. The parking is secure, you need your room key to get in and out, it's an open lot but was plenty of parking. Getting to the hotel takes a bit of maneuvering, the construction on 635 makes it confusing at times and the traffic can get backed up, you can see the hotel from the highway so even if the GPS tells you to turn and there is no turn you can easily navigate your way there. Read moreGenuine Expedia guest review
Hotel stay was fine. I have to say the only thing I was disappointed in was the cleanliness of the bathroom. There was a used bar of soap on the sink and trash from the previous guest still in the trash can. That kinda grossed me out, but other than that the room was nice, and quiet.Genuine Expedia guest review
Nice,calm and clean place. Very comfortable staying here and everything is near by. Breakfast was great too!!!Genuine Expedia guest review
"Nice hotel in dallas"
Well yall need regular chanels on tv that part i didnt like at allGenuine Expedia guest review
This was a great hotel, even with the construction. The Galleria was almost walking distance and there were plenty of eateries nearby. Breakfast was awesome, didn't have to leave the hotel. If I had to make a complaint, it would be that the bathroom was quite small. Other than that, it was great.Genuine Expedia guest review
"I guess I'm cheap sometimes"
Nice hotel with nice rooms and really comfortable bed. Bathroom was a little small but clean and updated. Never understand why I have to pay extra to park at a hotel. Seems to me that should be included in your stay but I guess I'm just being cheap. 12$ a night seemed steap when the lot was half full.Genuine Hotels.com guest review
Booked the trip on an Expedia flash sale and got the room for half off. I opted for a club room which gets you access to the club happy hour. Free drinks for two hours 5:30 to 7:30. The room included wi-fi and breakfast but I had to pay for parking. The bar downstairs is great plus they have a happy hour after the club's is over which includes half […] price appetizers. Also, the club rooms (14th and 15th floors) gives you a great view of Dallas. Read moreGenuine Expedia guest review
"Very nice hotel!"
Enjoyed my stay here. The only thing that threw me off was lack of toothbrushes, so bring your own toothbrushes!Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Nancy, Thank you for the positive review we are glad you enjoyed your stay. We generally keep plenty of items to assit guests in their travels. Please dont hesistate to ask ask the desk during your next stay, if we are out of an item we will only be out as long as it takes a bellman to run to the store. See you on your next trip to Dallas. Scott
The hotel was nice . They were helpful. The breakfast was good. Good location.Genuine Hotels.com guest review
"The Perfect Vacation Hotel"
Room was very clean; breakfast was delicious - so many choices; hotel staff all very accommodating. Only thing I didn't know about was $8/night parking charge which we were told about at the time of check-out, not check-in. If they're going to provide a complimentary full breakfast, why charge $8/night for parking?Genuine Hotels.com guest review
"Great Hotel, Great Location but POOR MANAGEMENT"
We reserved 2 rooms with 2 doubled beds in each room and by the time we get there they didn't have the rooms with 2 double bed available. The Front desk told me that they can't guaranteed the bed type whether it's 2 beds or 1 King bed because it's only a request. But in my case I DID NOT REQUEST 2 BEDS, I BOOKED 2 BEDS. When I booked online, my room […] type is traditional 2 double beds, so it means the room supposed to have 2 beds guaranteed. SO BEWARE!!!!! Other than that the hotel was clean, the breakfast is great and the location is also great. Read moreGenuine Hotels.com guest review
"635 Construction Big Mess"
The overall hotel was good. The included breakfast was really delicious. From front desk to cleaning staff everyone was friendly and very helpful. Only drawback was being by the elevator. There were a few times it was quite noisy. The construction on 635 made getting around a really big mess.Genuine Hotels.com guest review
"Great hotel next to the Galleria."
Woman friendly and clean. Great location to shop or eat at some great restuarants. You will enjoy your stay here.Genuine Expedia guest review
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