All hotels in Dallas, Texas, United States of America
1 room, 2 adults
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4801 Lyndon B Johnson Fwy, Dallas, TX, 75244, United States of America, ‏‎855-239-9480
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4.2 / 5Excellent

Score breakdown (from 757 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Good choice!"
Will stay again, nice staff and nice hotel for a good price. Easy access on and off 635 and Dallas Tollway. Right across from the Galleria and lots of good food and shopping.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2015
Mary
US
4.0 / 5Excellent
"Worth the money and very quiet and comfortable."
I got the king suite. The room was very roomy and comfortable. The chairs were very comfortable and in good condition. The room service food was quite good. The staff was very courteous and helpful. A few minor issues I had were: 1. The bed was not very comfortable for me. 2. The air conditioner rattled some. I would recommend this hotel to a friend.
Genuine Hotels.com guest review
3 night business trip Jul 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel."
Daughter was there for a crossfit certification that she was able to walk to. The road construction getting to the hotel was the pits, but not the fault of the hotel! Everything at the hotel was good, it would have been nice to have some shade at the pool, it was very hot outside.
Genuine Hotels.com guest review
2 night business trip Jul 10, 2015
JOHN
US
5.0 / 5Outstanding
"Excellent Overall!!"
The service and amenities at this hotel was exceptional. I am considering going back to Dallas very soon and I am going to return as a Sheraton member.
Genuine Hotels.com guest review
2 night trip with friends Jul 10, 2015
Kimberlly
US
5.0 / 5Outstanding
"Parents night out"
Perfect for a weekend getaway
Genuine Hotels.com guest review
2 night romance trip Jul 10, 2015
A Traveler
US
3.0 / 5Good
"Friendly staff made an ok stay better"
Friendly staff, nice location, but room could use a little updating. Got a good deal on hotels.com! Please fix the parking gate, it never worked the whole weekend.
Genuine Hotels.com guest review
2 night romance trip Jul 10, 2015
LaJuan
US
3.0 / 5Good
"Great service, disappointed by pool!"
Not impressed by the tiny pool and covered up hot tubs. The pool, already super small, now has a garden(ugly) smack in the middle. Couldn't fit more than 10 people in there comfortably. Also, make sure you view updated pics of the pool as it NO LONGER has an indoor area. Not happy!
Genuine Hotels.com guest review
1 night family trip Jul 11, 2015
Eliezer
US
3.0 / 5Good
"It was ok"
Bathroom is too small, didn't like that you have to pay for parking, pretty much you have to pay for everything even the wifi
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Magdalena
US
5.0 / 5Outstanding
excellent
Genuine Hotels.com guest review
1 night family trip Jul 4, 2015
Michael
US
3.0 / 5Good
"Clean, but not business friendly..."
Room was pretty basic, nice and clean. However this hotel does NOT offer free wifi, and in fact it cost $13 for 24 hours so if you are looking for a good business hotel I wouldn't suggest it. The bar downstairs had good drinks and decent food. They charge for parking, but the machine to let you out of the parking lot was broken so you had to page the front desk any time you needed to leave. It was okay, but I wouldn't rate it any higher than a 3 at best.
Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria
I am deeply troubled to hear about your experience at our hotel. We appreciate you taking the time to share your feedback about your recent stay. This level of detail is important to us so we can improve for future experiences. We are terribly sorry for the mechanical issues you encountered with our parking gates. Please rest assured that we have addressed your comments with our Engineering team for their review and have addressed the issues you kindly brought to our attention. We know the importance of staying connected while away and offer complimentary Internet access in our Link at Sheraton – I’m disappointed that you were not made aware of this feature. We also offer the convenience of in-room Wi-Fi at a competitive fee. We are certainly glad to know that you enjoyed other aspects of your stay, and we look forward to having you back at the Sheraton soon.
1 night business trip Jul 8, 2015
Stephani
US
5.0 / 5Outstanding
"5 star"
The hotel was very secure. You needed a key to get in the doors. This made me and my family feel safe in an unknown area to us. The breakfast was amazing! Clean, and fresh, we enjoyed our stay very much!
Genuine Hotels.com guest review
1 night family trip Jun 30, 2015
A Traveler
US
4.0 / 5Excellent
"Enjoyable stay"
Hotel desk clerk Stacey was very helpful & welcoming. We truly enjoyed out stay at this hotel.
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
Lisa
US
5.0 / 5Outstanding
"Family Getaway"
It was a family get away it was located in a nice area. Hotel was great customer service excellent.
Genuine Hotels.com guest review
2 night family trip May 23, 2015
nicole
US
4.0 / 5Excellent
"Nice getaway for the holiday weekend"
The hotel was very pleasant , although the bathroom was fairly small. We had a good view from the room we stayed in. Everyone there was friendly.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
A Traveler
US
4.0 / 5Excellent
"Overall good"
The check in people were really friendly and the breakfast was good. The only thing was we thought we were going to have a refrigerator in our room later I learned it was upon request. And when we went out and got back to our room the air conditioner was turned off because of the Eco mode. But it didn't take long to freshen up the room.
Genuine Hotels.com guest review
2 night family trip Jul 3, 2015
A Traveler
US
4.0 / 5Excellent
"Nice contemporary hotel with only minor issues."
The hotel decor and atmosphere was nice and contemporary. The room was clean and spacious but the cable and TV remote were not working properly and the headboard in my room had clearly visible wear and tear and should have been replaced or repaired.
Genuine Hotels.com guest review
1 night trip Jul 1, 2015
Charles
US
3.0 / 5Good
"Not a great stay"
Overpriced for what they had to offer. Wifi was horrible! Maid service wasn't that great. She left us no washclothes after cleaning room, we had to call 4 times before we got aomeone to bring th to us them they added an extra 62.99 to our bill'
Genuine Hotels.com guest review
2 night family trip Jun 29, 2015
Jeff
US
5.0 / 5Outstanding
"Nice Way to End a Long, Hectic Week"
Nice clean hotel; everything worked and plenty of places in the lobby to conduct two business meetings at the high-top tables. Very courteous at priority check-in and everything was fine in the room especially the sleeper beds and the walk-in shower. Well situated to my particular business needs.
Genuine Hotels.com guest review
1 night business trip Jun 25, 2015
james z
US
4.0 / 5Excellent
"Texas mini-vacation"
The hotel as well as their staff were delightful. It was in close proximity to nearby restaurants, retail stores, major highways and the airport which are major pluses in my book. I will definitely return and recommend this hotel for anyone traveling to that area.
Genuine Hotels.com guest review
3 night trip Jun 18, 2015
Lenise
US
5.0 / 5Outstanding
"Sheraton Hotel"
Nice hotel. Beautiful scenery.
Genuine Hotels.com guest review
2 night romance trip Jun 19, 2015
Erica
US
5.0 / 5Outstanding
"Great Hotel, Friendly staff"
I was very pleased with the hotel. The staff were the friendliest that I've ever encountered. Next time I'm in Dallas I'll be sure to stay there again.
Genuine Hotels.com guest review
1 night family trip Jun 5, 2015
Pattie
US
4.0 / 5Excellent
"Post Vacay stay"
Quick in and out, was a great place to relax and rest up before a 5 hour drive home
Genuine Hotels.com guest review
1 night trip May 31, 2015
Don
US
3.0 / 5Good
"Nice but not nice!!!"
The building was remodeled recently. Staff and service were good. I hate how they make you pay for everything, even for the parking and I couldn't find a parking spot one night. Bathroom smells bad. Weak water pressure at 7th floor. Expensive in my opinion compare to the price.
Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria
Thank you for taking the time out to review our hotel. Please accept our sincerest apologies for the poor first impression. Your feedback is important to us, and I can assure you that we shared your complaints with our operations team and management for their review. We hope you will consider staying with us again. Best regards.
2 night family trip May 29, 2015
Fadi
US
4.0 / 5Excellent
"Good deal"
Good value, room was clean. Will stay again
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Bao
US
4.0 / 5Excellent
"very nice"
conviencence and friendly staff
Genuine Hotels.com guest review
2 night trip May 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Best bang for your buck!!"
My husband and I stayed at the Sheraton for our anniversary weekend. We really enjoyed our stay. It was worth every penny. The breakfast buffet was terrific, and I have no complaints about our service. I would recommend this hotel to anyone.
Genuine Hotels.com guest review
3 night romance trip May 22, 2015
Keisha
US
5.0 / 5Outstanding
"Great Hotel"
Weekend trip to the Galleria. Hotel staff were extremely helpful. Not being from a large city I found getting around in the traffic to be a bit difficult but they had a shuttle which meant I didn't need to move my vehicle until I left. Will stay here again.
Genuine Hotels.com guest review
1 night trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"VERY GOOD"
Reall good price, exelent FREE brekfast , if you are looking for a good afordable and clean hotel This is it!!!
Genuine Hotels.com guest review
1 night family trip May 23, 2015
Christian g
US
1.0 / 5Poor
"not worth the stay"
I am the guy who gives good feedback and never picky about things but this needs to be the exception. The hotel is only good for the name and the lobby. The receptionist was arrogant and we exchanged sarcastic comments, I asked to speak with the manager but it was late and he wasn't on duty. Our room was like a motel feeling. old, smelly and dirty. when we arrived, the floor was dirty. so ok, the cleaner forgot to vacuum the floor full of pop corn and hairs. Second, we were missing towels. no body-towels only face towels. the TV is like a bubble old from the 90's. the walls from paper since you hear everything around your room. to see outside is mystical, the outside window was entirely scratched, it was awful.
Genuine Hotels.com guest review
1 night romance trip Feb 16, 2015
Alan
US
1.0 / 5Poor
"Bad hotel"
So bad
Genuine Hotels.com guest review
4 night romance trip May 14, 2015
May
US
4.0 / 5Excellent
"Nice"
Comfortable but hard to get into
Genuine Hotels.com guest review
2 night family trip May 15, 2015
Thomas
US
3.0 / 5Good
"Review"
I was disappointed that in order to park, I had to pay extra and that they added an additional charge of $50 to my account which they said would be credited back to my account when I checked out. I probably will not book here again.
Genuine Hotels.com guest review
1 night family trip May 7, 2015
Lana
US
5.0 / 5Outstanding
"Stay at Sheraton"
The only issue i had was being asked to pay for parking. When i expressed dissatisfaction, they immediately removed it.
Genuine Hotels.com guest review
1 night family trip Apr 5, 2015
sabrina
US
5.0 / 5Outstanding
"Family Trip."
Great hotel.Great break fast and service.Will Stay again.recomend to every body.
Genuine Hotels.com guest review
1 night family trip May 8, 2015
SULEMAN
US
5.0 / 5Outstanding
"Great Hotel!"
Great hotel and location! Good breakfast too.
Genuine Hotels.com guest review
1 night family trip May 2, 2015
Daniel
US
5.0 / 5Outstanding
"Quality of service"
Had a great time. The hotel was very beautiful and rooms were comfortable will definitely be staying at this hotel again on my next visit..
Genuine Hotels.com guest review
2 night romance trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect Relaxation Spot"
Such a beautiful hotel with wonderful staff!! The breakfast and dinner was amazing!! Will for sure be going back!!
Genuine Hotels.com guest review
1 night romance trip May 1, 2015
A Traveler
US
3.0 / 5Good
"room wasn't ready"
Checked in after 3 & my room still wasn't ready.
Genuine Hotels.com guest review
1 night trip May 2, 2015
Eric
US
4.0 / 5Excellent
"Full house!"
For the most part great. They were booked to the max. Very crowded. I guess that says something for the hotel..
Genuine Hotels.com guest review
1 night trip with friends May 2, 2015
Keith
US
4.0 / 5Excellent
"fbu trip"
my son and I stayed here while he had a camp in Dallas this day was fine the bathroom was small and the notepads and information in the room were very used the beds were comfortable and clean
Genuine Hotels.com guest review
2 night family trip May 1, 2015
A Traveler
US
3.0 / 5Good
"No Thanks"
The Good: The hotel lobby is beautiful. It's new and clean and welcoming. The Bad: The rooms are dated, the bathrooms way past their prime, and oh yeah, you'll pay a $12 daily parking fee. My choice is to stay away. There are hundreds of hotels in the area better than this one.
Genuine Hotels.com guest review
1 night business trip May 1, 2015
Walter
US
5.0 / 5Outstanding
"Great stay"
Clean, nice rooms and a delicious breakfast
Genuine Hotels.com guest review
1 night family trip May 1, 2015
Adrianne
US
4.0 / 5Excellent
"Weekend Stay"
The room comfort was very much degraded due to the extremely noisy AC unit. Others in our party (5-couples) experienced the same issue.
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
Bonnie
US
4.0 / 5Excellent
"Pet Traveler Outraged"
I've stayed at this hotel a few times now and I choose this hotel because of the location. It is on the same property as the apartment complex of family I was visiting. All was good as usual except for the PET FEE - OUTRAGEOUS!! The fee was almost the same price I paid for the nightly stay. We stay at the Sheraton in Columbus, Ohio with our dogs and have never been charged a pet fee. I feel the pet fee should be refunded after room inspection - kind of like being charged for incidentals. I don't mind paying a non-refundable pet fee at a much lower price. The location is what brings me back. The shower water pressure is less than desirable. The spray of the sink is too powerful.
Genuine Hotels.com guest review
1 night family trip Apr 26, 2015
Nanette
US
5.0 / 5Outstanding
"Awesome Hotel!"
I had a great time at this hotel. The location is awesome and the hotel is super comfortable and the staff is very friendly.
Genuine Hotels.com guest review
1 night trip Apr 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Anniversary getaway"
Front Desk host was very kind and gave us comp parking. We also had free breakfast! Room was nice and big. We had to take a ADA room so the there was no tub, but other than that no complaints.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
Reanna
US
5.0 / 5Outstanding
"Engagement"
Great!! I got engaged on this trip!! Thank you for the great service!!
Genuine Hotels.com guest review
2 night romance trip Apr 24, 2015
Stacy
US
5.0 / 5Outstanding
"Great Staycation!"
I live in Dallas but wanted to get away for the weekend. Staff is excellent, great location, food was very good. I love the pool area. Clean and plenty of places to sit and relax. Will be going there again soon!
Genuine Hotels.com guest review
2 night trip Apr 24, 2015
lindsay
US
5.0 / 5Outstanding
"nice"
the room was clean, bed was comfortable and breakfast was good
Genuine Expedia guest review
Other trip Apr 24, 2015
Kam
US
4.0 / 5Excellent
"trip to Dallas"
Front desk was very nice and the breakfast was good. Nice stay for the money.
Genuine Hotels.com guest review
1 night family trip Apr 18, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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