"Great convenient location in North Dallas area"
I enjoyed the stay at the Sheraton Dallas Hotel by the Galleria. It is 15 minutes drive to the downtown Dallas Art District area and there are great restaurants close by. The hotel includes a daily hot breakfast, and it only costs $6 per day for parking and internet. The hotel has been recently renovated with new decorations in the room and the lobby, […] where there is a bar for drinks. It has a small outdoor swimming pool which is mostly for kids to play in. Overall , the staff at the front desk is friendly and helpful in giving suggestions for good restaurants close by. I would stay there again! Read moreGenuine Hotels.com guest review
"Great for overnight"
The staff was very friendly and the full breakfast was great. The back area by the conference rooms did smell funny, but it was confined to that area. Convenient location, especially if you're just passing through Dallas.Genuine Hotels.com guest review
Great mattress and linensGenuine Hotels.com guest review
Pleasant staff, clean rooms, lot's to do in thr surrounding area. Great price for the location. This will probably be the only place I stay when I'm here.Genuine Hotels.com guest review
"4th of July Getaway"
WE enjoyed this hotel. It was a perfect location to see the fireworks in Addison and we left the curtains open to see downtown. The staff was very professional and the room was nice. The sheets were nice and soft and I love the bathroom. The construction was a pain getting to the hotel but the hotel experience was great..Genuine Hotels.com guest review
The only downfall would be 15 for paid parking, but everything else was greatGenuine Hotels.com guest review
It was great wish they would had longer breakfast timeGenuine Hotels.com guest review
The back lobby area where the conference rooms are smelled horrible. We were there for three days and all three days the smell was there. Not sure what the issue was. The front lobby area had no smells.Genuine Hotels.com guest review
Clean and close to galleria. The only cons is you need to pay extra for the parking and the wireless internet connection.Genuine Hotels.com guest review
"Nice But Not Quite Refined"
This hotel was nice. I had a lot of work to do and needed peace and quiet. Although the construction of the 635 wasn't pretty (and made my car filthy after sitting in the parking lot for three days), it was only during waking hours and wasn't bad noise wise. The room was spacious and great for spreading out. It was very clean and the beds were comfortable. […] The food choices in the restaurant were great and the breakfast was decent. My biggest complaint was that the people who worked there were not cognizant of how loud they were. In the kitchen at breakfast (loud, raucous laughing and yelling) and in the halls late at night--some of the cleaning staff were laughing, slamming doors, and vacuuming at 10:45 p.m. right beside my room. I would go back and give the hotel another try though. Read moreGenuine Hotels.com guest review
It was a nice hotel for the price and the location was great! I would stay here again!Genuine Hotels.com guest review
"Champagne on a Beer Budget"
This was a very nice hotel close to great shopping and food. The staff was friendly and helpful. Plentiful breakfast buffet and really good late night happy hour food options.Genuine Hotels.com guest review
The rooms are great but the pool and the upkeep surrounding it has lots to be desired.Genuine Hotels.com guest review
"Nothing fancy but the add ons"
The breakfast was a buffet that was out of fruit, meat, and / or yogurt every trip at 7:30 to 8:30 am. The rooms were average at best. Parking was $12.00 add on the room cost. Glad I still got out for under $100 so overall I am satisfied.Genuine Hotels.com guest review
"Not at all pleased with this hotel"
We stayed here for one night, and that was more than enough. The man checking us in was less than friends and left quite a bit to be desired as far as helpfulness is concerned. The price for parking was ridiculous. My boyfriend and I felt like it was supposed to be a privilege to park in their lot...after we had paid for the room. The fee for Internet […] usage was exhorbant. I was shocked that even the cleaning staff was rude. They were cleaning the room across from ours when we went down to breakfast. They asked when we were leaving. I understand they have a job to do, but it seemed very rude and unprofessional....as if they were annoyed that we were there. As for the room itself, it was clean...the beds and pillows were comfortable. The bathroom was claustrophobic. We ordered pizza that night. We received a phone call in our room from the pizza delivery guy stating that he was not allowed to come up to our room. Really??? My boyfriend had to go down and get the food. The whole point of ordering in is to make sure we don't have to leave our room. When we were asked about our stay, I told the lady at the front desk that we were less than satisfied. She did not seem to care; she offered an obligatory "I'm sorry to hear that". We will not be staying here again. We will stick to the family of hotels we are used to; they meet and exceed our expectations...which is certainly more than I can say for the Sheraton. Read moreGenuine Hotels.com guest review
The hotel was great although there was road construction. The restaurant staffs' service was excellent. Only complaint is that housekeeping seemed to be in a hurry to clean our room and bathroom.Genuine Hotels.com guest review
Air conditioner wasn't working. Maintenance responded promptly but didn't fix the problem. The fan worked but the room remained too warm.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for your feedback and taking the time to post a review. I wanted to take a moment to apologize for the problems that you experienced during your stay. I also apologize that your A/C was not working, we will follow up our staff to ensure the issue is corrected properly in the future. We take our statement of service very seriously and although frustrating, thank you for bringing this to our direct attention. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future and if you want to reach out to me prior to your stay I will personally ensure the success of your visit. Sincerely, Manny Valadez Rooms Division Manager
I've stayed at the Sheraton several times. It's quiet, has clean rooms that are comfortable, and is close to great shopping and restaurants. Every time I've been there the gate to the parking lot has not worked, which is annoying, and this time the lobby area smelled of sewage. There was a lot of construction taking place outside of the hotel so maybe […] that had something to do with it. Read moreGenuine Hotels.com guest review
very nice, my wife and I have stayed at this hotel for the past 21 years every year for our annual anniversary trip. the guy that checked us in was very helpful friendly and gave us a gift certificate for a complimentary appetizer. the hotel has made a lot of upgrades over the years we love it there.Genuine Hotels.com guest review
"Overnight birthday party"
The pictures of the hotel were much nicer than what it actually looks like. Lobby was beautiful but the rooms were pretty basic and not very clean. Took three 10 years olds for an overnight stay and the goal was to let them swim, etc. Walked out to pool and about 15 young adults had obviously been out there all day. The pool was very small and there […] were beer cans, trash, glasses, etc. all over the pool deck which was a huge turn off for a mother with kids. Major construction in front of hotel which made getting in and out difficult. Booked the hotel based on price-got what I paid for. Read moreGenuine Hotels.com guest review
"good for shopping at galleria"
Fwy around the hotel was under construction and was inconvenient, but otherwise it was a good stay.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon and hopefully the construction on the fwy will be finished by the time you return! Sincerely, Emma S Guest Relations Manager
"Very Nice and Comfortable"
It was nice. Great Hotel staff was friendly and delicious breakfast...Genuine Hotels.com guest review
"bathroom too small"
breakfast was really good, bathroom was too small, and the bathroom room door was like an obstacle. lifts were smelly and i felt that pungent smell in the room as well, bed sheets and blankets were clean.Genuine Hotels.com guest review
We were very disappointed with the hotel service. We were meeting with two other families for the weekend and the other two families had to cancel their reservation and stay at another hotel. Check in time is supposed to be at 3:00 pm but the rooms were not ready on time. The front desk even went as far as to tell us at least twice that they were sending […] someone up to our room with their keys and they did not. They finally got frustrated enough to cancel with the hotel and leave. Read moreGenuine Hotels.com guest review
Breakfast is great, rooms are small and kinda out dated.Genuine Hotels.com guest review
Spg made the difference, seperate floor, quiet, clean and comfortable. Starbucks coffee in room, free water bottles, breakfast was better than most, staff friendly and polite. Location no too bad. All the construction in the area really hinders on the accessibility of the property. Fitness center was great, pool was small and dirty. B+ overall..Genuine Hotels.com guest review
The hotel was lovely.. Only complaint is the bathroom was too small but still a nice room.. The staff was amazing!!! The girl at the front was super nice. She arranged for me to surprise my guy with wine and chocolate covered strawberries free of charge!! She made that night very special!!Genuine Hotels.com guest review
"Texas family vacation - Dallas"
Great hotel. Would definitely stay again. Great breakfast.Genuine Hotels.com guest review
Excellent !!!Genuine Hotels.com guest review
"Comfortable and clean"
Hotel was very nice and clean. Beds were amazingly comfortable and made for a great night's sleep! Decor was contemporary and urban, perfect for the heart of Dallas. With all the construction on major highways, it was a little difficult to get to the hotel.Genuine Hotels.com guest review
"FANTASTIC place to stay!!"
This hotel was so accommodating!! Everyone we encountered on our trip was friendly and very helpful. Our room was spacious and comfortable. I loved every minute of our stay! :)Genuine Hotels.com guest review
"Great place to stay"
Lovely facility. Great staff. Even though there was a large group function in hotel no noise on upper floorsGenuine Hotels.com guest review
"Just love your beds!!"
Good experience, great beds and good price. Location is good as well.Genuine Expedia guest review
Very chic interior and friendly staff! Highly reccomendGenuine Expedia guest review
"Great hotel but highway construction"
I enjoyed my stay at this hotel. The breakfast buffet was phenomenal. The lobby lounge is nice to chill and watch a game or two. The bar next to the lounge is a good compliment but closing hours depend on how busy it is that night. Rooms were good. If you ever need assistance, talk to Edgar. He will go above to help you. The only negative comment I […] have is all the construction being done on the roads around the hotel. Read moreGenuine Hotels.com guest review
"jr suite great for small family"
we got the jr suite & it worked great for the 4 of us - my husband & I, our 2.5yr old & 10mo old. The breakfast was awesome & the staff very friendly & helpful. My only complaints were that the ice machine was broken on our floor & the toilet paper extremely thin. Granted, both very minor problems!Genuine Hotels.com guest review
Everything was wonderful, we had a great stay. ThanksGenuine Hotels.com guest review
"Good hotel for bussiness"
Good hotel for bussinness. You have dificulties to go everywhere at rush hours. I am a golfer And it is really far from the best golf courses in Dallas.Genuine Expedia guest review
"Service was outstanding!"
Waiter staff in restaurant and check in staff expemplified superb service!Genuine Expedia guest review
Nice staffing. Good location for biz and leisure. Hotel newly remodeled. It's facility is very goodGenuine Expedia guest review
Complementary breakfast buffet and internet. Ongoing road construction of major interstate highway. Near major shopping mall and transportation links.Genuine Hotels.com guest review
"Nike Elite camp"
Hotel was beautiful..view would have been gorgeous had there not been so much road construction but that is out of their control. Loved the breakfast!!!Genuine Expedia guest review
Very friendly staff and nice housekeepers. The only thing I didn't like was when it came time to leave they didn't offer a shuttle service to the airport. If you stay you'll need to call 15 minute early so they can get a taxi cab for you. The Taxi people people will charge you $52 usd to take you to DWF.Genuine Expedia guest review
"Great hotel by Galleria"
I had a great time at this hotel. I was only in town for a short stay, but got a fabulous rate on a club level room that included free breakfast as well. The club room is great because it is open 24 hours for you to grab a snack or a drink. Considering sodas normally cost $2 - $3 and are free 24 hours and beer or wine is $3-$6 during happy hour and […] it's free from 5-9. The breakfast was enough variety to tide you over until lunch and considering I got it free, it made my trip a little cheaper for me, which is always appreciated when I am paying for it, not my company. The staff was extremely friendly as was the room service staff. Read moreGenuine Expedia guest review
AwesomeGenuine Hotels.com guest review
Nice daily breakfast buffet with a very nice staff. Hotel has a nice ambience in the lobby and eating areas.Genuine Hotels.com guest review
I booked this room about 5 days prior to coming to Dallas, and at a great price. The staff were extremely helpful and sincere. I will be returning here.Genuine Hotels.com guest review
The hotel is in very good shape, close to galleria, bad front entrance , but I guess because of construction. It was very good deal compared to other hotels around . Free breakfast and internet. Room is nice but I didn't like their mattress.Genuine Expedia guest review
"Lovely stay and helpful staff"
Everyone who worked here was wonderful, from the checkin to the shuttle drivers to the room service people. I would highly recommend this hotel to anyone staying in Dallas.Genuine Hotels.com guest review
"Excellent room and hotel"
Very nice room, hotel, people, all I needed to rest is a perfect clean bed ! Also every morning a Starbucks in your room! Love it!Genuine Expedia guest review
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