Everything was nice, quick check in, self park is 10 dollars a day, no complaints, clean room, comfy bed.Genuine Hotels.com guest review
Awesome hotel, great location!Genuine Hotels.com guest review
The air conditioner got super hot, then super cold. It repeated this all night long.Genuine Hotels.com guest review
"A 10 out of 10."
The stay was excellent, and peaceful. The room was nice and room service was great. Would highly recommend it. Can't wait to stay again.Genuine Hotels.com guest review
"Two week road trip"
two week road trip, best breakfast of the whole tripGenuine Hotels.com guest review
"staff was friendly and accommodating"
Family weekend,we enjoyed our stay at the Sheraton.Genuine Hotels.com guest review
Need more luggage carts or bellmen. It took me 6 trips to my car at check out. Room was older but cleanGenuine Hotels.com guest review
The hotel lobby is very nice and modern. The staff was friendly and accommodating. The room was clean and comfortable, but the walls were thin. We could hear everything going on in the hallway, could hear doors being slammed by room service up and down the halls all afternoon/evening. Additionally, the service at the bar was poor. They have a drink […] menu with specialty cocktails and their ingredients listed under each drink. One of the ingredients was "fresh lime juice." The bartender told me "we don't make fresh lime juice here. I mean, I guess I could squeeze some limes for you, but that would take a while." If they aren't going to provide the items on the menu, they should take the items off. Read moreGenuine Hotels.com guest review
Very nice and quite. Will definitely go back.Genuine Hotels.com guest review
Quick trip for work, the hotel was ok but its old, like very oldGenuine Hotels.com guest review
Came for our 1 year anniversary, and we had a great stay. The beds were very comfortable. Still wishing he didn't have to go back to realityGenuine Hotels.com guest review
"not as good as expected for a Shareton."
It´s a Shareton and sometimes branding drives you itself. After my check-in I was surprised by a hotel staff fixing something in the room. So I went downstairs and waited for about 15 min until it was ready. Also the bed was not a kingsized as requested upon check-in and was making irritating noises. Finally, I tried ordering some wine at 11:05pm and […] they said the bar was closed by 11pm giving me no other option. I am not used to this kind of service. Overall the experience was not good this time. Read moreGenuine Hotels.com guest review
"Dallas Shopping getaway"
Nice people, clean updated room & good breakfast NOTE: Name is Bryan not . . . . BrtanGenuine Hotels.com guest review
Tv service was very unreliable and didn't have plugs for phones beside bedGenuine Hotels.com guest review
"very nice stay"
Wasn't made aware of the parking charges but excellent stay and service. Breakfast was wonderful.Genuine Hotels.com guest review
Excellent!!!Genuine Hotels.com guest review
Friendly service at the front desk. Nice breakfast in the morning including fresh fruit. Hotel is very nice for the price and the beds are very comfortable. Only downside is that you have to pay for parking and there are not enough spots on the weekend.Genuine Hotels.com guest review
"Ruined by housekeeping!!"
The rooms were nice as well as breakfast. I had one big issue with housekeeping going into my room hours before my checkout, removing my personal items and left the door open....Genuine Hotels.com guest review
"Good location, low quality Hotel"
The trip began with the wife and I who ordered a King suite being offered a handicap King suite with no tub. After declining we ended up with 2 full sized beds. Next my wife attempted to call room service and was placed on hold for over 10 mins before being hung up on. Then I insisted that she give up the second time after being on hold on third attempt. […] All she got was the rep asking to be put on hold then receiving the hold music for another 10 mins. All she wanted to ask was for a shower cap. That reminds me.. The rooms are bare. All you get is soap, shampoo. Bring your own water. Plus they charge for parking. Now why in the world would you charge parking at a hotel, $12, if you don't include valet services. Ridiculous. The rooms are sooo baren. Looks like a business hotel. Do not visit hotel as a couple retreat. Only if you have a business. Also if you order room from Hotel.com or any third party, you will more than likely receive a room that is different than the one you ordered. The way it was explained, you will receive what you ordered or below. It's ok if your wife doesn't mine the adjustment. Also, we found out that the hotel offers guest a breakfast voucher if you purchase room directly from them. My wife asked fir a voucher and the rep looked at our reservation Hotel.com and was not willing to make any accomondation. Lastly, the decor is very basic. Ok for business. FYI. Message to all couples.. Go to the Hilton across the freeway and provide your review. Read moreGenuine Hotels.com guest review
Room was nice and very clean. My wife was very satisfied with everything.Genuine Hotels.com guest review
"Perfect for my needs!"
Very nice hotel, great location, delicious breakfast - particularly on Sunday morning, great price from hotels.com.Genuine Hotels.com guest review
"all in one"
convenient location, great service, affordable price!Genuine Hotels.com guest review
Good location , staff friendly.. Bed clean and very comfortable ! Down stairs they have a restaurant/bar best hamburger ever!Genuine Hotels.com guest review
"Nice hotel near Galleria"
Great hotel for the rate we got. Highlights were $6.50 for parking and room wi-fi, and complimentary full buffet breakfast in the morning. Only bummer was a ton of hockey kids staying on our floor running up and down hallway in the morning.Genuine Expedia guest review
Good clean business. Staff are friendly enough.Genuine Hotels.com guest review
"Id stay there again this wekend if I had a reason"
We had a great time! The front desk was outstanding. It was a very busy weekend being the college football championship weekend and they never skipped a beat! The breakfast buffet was amazing and plentiful, the man who works as the hose was just precious!Genuine Hotels.com guest review
All the people at the hotel were very friendly and helpfull. My room was clean and quiet. I thoroughly enjoyed the breakfast buffet.Genuine Hotels.com guest review
"Nice hotel, Convenient N. Dallas location"
We stayed here for a weekend while in town for my son's rock climbing competition. Lovely lobby, friendly front desk, good self-serve breakfast with attentive staff, and prompt housekeeping. Super comfy beds. Near the Tollway and 635, so it's convenient to many areas. Not super fancy, but a nice hotel, good for business travel or a quick getaway. Several […] guests, including us, had a little trouble parking, as the automatic gates weren't working properly, but it seems the hotel did not charge for parking that weekend. Read moreGenuine Hotels.com guest review
I really liked this hotel. The staff was very friendly. The beds were extremely comfortable. The room was surprisingly quite. It felt like staying in a high end hotel without, what I feel like are unnecessary services, such as valet or bellman. I would defiantly stay here again.Genuine Hotels.com guest review
"Stay here & get the included breakfast!"
Awesome hotel & great breakfast included in the rate. Wish the bathroom was a bit bigger but overall we were very pleased with everything. Very close to shopping and the freeway.Genuine Hotels.com guest review
Charging expense on your card without telling you what they charged on.Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Lee, Thank you for taking the time to comment on your recent stay. I apologize that you were charged for something of which you have no prior knowledge. Please note that all your credit card information is stored securely. I would assume from your comments you are talking about the incidentals fee that gets charged upon check-in. This will have been explained in your booking T&C’s. If no incidental fees need to be charged the money is refunded to you upon check-out. It can take certain banks 3-5 days to settle the amount into your account. Kind Regards,
"Lovely hotel, great breakfast, wonderful room!!"
This was a very last minute booking as I was in town for a funeral. Great price for such a wonderful hotel, and the included breakfast was an extra bonus. The room was larger than your usual hotel room, and the bed was probably the most comfortable I have even been in at any hotel chain - ever! Two very minor grumbles (but not worth reducing my rating) […] were the lower water pressure in the shower and having to pay for parking. Read moreGenuine Hotels.com guest review
Great place to stay. The 13 million renovation was mostly in lobby. Rooms were clean but a little dated. Overall would stay there again. Great price.Genuine Hotels.com guest review
"You get what you pay for."
Staff really good.only place for food is in bar or room.tried bar once.Hotel has been upgraded recently,they should have made bathroom bigger(don't take your cat) We picked this hotel purely on reviews.It was cheap and you get what you pay for,ok if you just want a bed for the night.Genuine Hotels.com guest review
"definitely would stay here sgain"
Very friendly host in dining area. No place to refill your beverage was a negative. Angus hamburger ordered through room service was delicious and service was fast. Beds not too comfy.Genuine Hotels.com guest review
Great staff from check-in to departure. I have stayed here many times and have always found it to be a great experience. Free breakfast, free WiFi and free parking. Wish they would consider changing out the mattresses, not bad but they use to be so much more comfortable.Genuine Hotels.com guest review
"nice hotel, close to Galleria and other places"
good facilities, good breakfast, pleasant staff, could do with a small fridge/microwave in the room.Genuine Expedia guest review
Its an OK hotel. 3.5 stars says it all. Dont expect more.Genuine Expedia guest review
The hotel was very clean and the staff is very nice.Genuine Hotels.com guest review
exactly what I was looking forGenuine Hotels.com guest review
"Great weekend trip spot"
Went on a getaway from the family, close distance to the mall and breakfast was great.Genuine Hotels.com guest review
I really enjoyed my stay especially the tea (orange) very good.Genuine Hotels.com guest review
The stay at the Sheraton was great. Close to many restaurants and activities, lots of amenities and a very professional and helpful staff. Loved my stay and will stay there again next time I'm in Dallas.Genuine Hotels.com guest review
"An alright stay"
It was alright except for what sounded like a party going on next door. Had to listen to bass all nightGenuine Hotels.com guest review
"Nice hotel, good wifi, poor breakfast, comfortable"
The hotel staff are very nice, helpful and warm. Galleria Shopping mall is walking distance and they do provide a free shuttle bus anytime, anywhere within 3 miles. Beds are very comfortables. Wifi works good. Breakfast is poor in choices. Overall a good place to stay, mostly for business. For new year's eve there was no celebration or anything in the […] lobby bar, they closed as usual at 23:00. Read moreGenuine Expedia guest review
Stayed for New Years eve. Hotel was busy, but halls were quiet and rooms were comfortable.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
"A must stay"
Easy check in/ check out... the newly renovated Sheraton is a beautiful space. Great value for the amount of money spentGenuine Hotels.com guest review
"Not worth the effort."
When I entered the building and talked to the staff they were refusing to match the offer I found one the website. After minutes of trying I was politely pointed to the lobby area to make my reservation online. The inside is nice and I was unaware of the $12.99 parking fee and was informed of the $12.99 internet fee. People who want to park behind the […] hotel on the road will save money! My wife forgot her coat in the closet and still 3 days of trying to reach lost n found we are unable to reach them still. After all its still not a bad stay but stayer beware of poor staff communication and high extra charges. Read moreGenuine Hotels.com guest review
Prepare yourself to do most your things by yourself!Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for your comment about your recent stay. I apologize you feel as though this was the case, without knowing specifics it is hard for me to comment on the areas which made you feel this way. I can assure you this is not indicative of the service we usually provide. I hope you will give us another chance to show you that this really is not the service we provide to our guests. Kind Regards, Lance Misner
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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