All hotels in Dallas, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here4801 Lyndon B Johnson Fwy, Dallas, TX, 75244, United States of America, ‏‎855-239-9480
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4.2 / 5Excellent

Score breakdown (from 738 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.1
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4.0 / 5Excellent
"Texas mini-vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel as well as their staff were delightful. It was in close proximity to nearby restaurants, retail stores, major highways and the airport which are major pluses in my book. I will definitely return and recommend this hotel for anyone traveling to that area.
Genuine Hotels.com guest review
3 night trip Jun 18, 2015
Lenise
US
5.0 / 5Outstanding
"Sheraton Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel. Beautiful scenery.
Genuine Hotels.com guest review
2 night romance trip Jun 19, 2015
Erica
US
5.0 / 5Outstanding
"Great Hotel, Friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I was very pleased with the hotel. The staff were the friendliest that I've ever encountered. Next time I'm in Dallas I'll be sure to stay there again.
Genuine Hotels.com guest review
1 night family trip Jun 5, 2015
Pattie
US
4.0 / 5Excellent
"Post Vacay stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quick in and out, was a great place to relax and rest up before a 5 hour drive home
Genuine Hotels.com guest review
1 night trip May 31, 2015
Don
US
3.0 / 5Good
"Nice but not nice!!!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
The building was remodeled recently. Staff and service were good. I hate how they make you pay for everything, even for the parking and I couldn't find a parking spot one night. Bathroom smells bad. Weak water pressure at 7th floor. Expensive in my opinion compare to the price.
Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria
Thank you for taking the time out to review our hotel. Please accept our sincerest apologies for the poor first impression. Your feedback is important to us, and I can assure you that we shared your complaints with our operations team and management for their review. We hope you will consider staying with us again. Best regards.
2 night family trip May 29, 2015
Fadi
US
4.0 / 5Excellent
"Good deal"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good value, room was clean. Will stay again
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Bao
US
4.0 / 5Excellent
"very nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
conviencence and friendly staff
Genuine Hotels.com guest review
2 night trip May 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Best bang for your buck!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I stayed at the Sheraton for our anniversary weekend. We really enjoyed our stay. It was worth every penny. The breakfast buffet was terrific, and I have no complaints about our service. I would recommend this hotel to anyone.
Genuine Hotels.com guest review
3 night romance trip May 22, 2015
Keisha
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Weekend trip to the Galleria. Hotel staff were extremely helpful. Not being from a large city I found getting around in the traffic to be a bit difficult but they had a shuttle which meant I didn't need to move my vehicle until I left. Will stay here again.
Genuine Hotels.com guest review
1 night trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"VERY GOOD"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Reall good price, exelent FREE brekfast , if you are looking for a good afordable and clean hotel This is it!!!
Genuine Hotels.com guest review
1 night family trip May 23, 2015
Christian g
US
1.0 / 5Poor
"not worth the stay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
I am the guy who gives good feedback and never picky about things but this needs to be the exception. The hotel is only good for the name and the lobby. The receptionist was arrogant and we exchanged sarcastic comments, I asked to speak with the manager but it was late and he wasn't on duty. Our room was like a motel feeling. old, smelly and dirty. when we arrived, the floor was dirty. so ok, the cleaner forgot to vacuum the floor full of pop corn and hairs. Second, we were missing towels. no body-towels only face towels. the TV is like a bubble old from the 90's. the walls from paper since you hear everything around your room. to see outside is mystical, the outside window was entirely scratched, it was awful.
Genuine Hotels.com guest review
1 night romance trip Feb 16, 2015
Alan
US
1.0 / 5Poor
"Bad hotel"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
So bad
Genuine Hotels.com guest review
4 night romance trip May 14, 2015
May
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Comfortable but hard to get into
Genuine Hotels.com guest review
2 night family trip May 15, 2015
Thomas
US
3.0 / 5Good
"Review"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was disappointed that in order to park, I had to pay extra and that they added an additional charge of $50 to my account which they said would be credited back to my account when I checked out. I probably will not book here again.
Genuine Hotels.com guest review
1 night family trip May 7, 2015
Lana
US
5.0 / 5Outstanding
"Stay at Sheraton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The only issue i had was being asked to pay for parking. When i expressed dissatisfaction, they immediately removed it.
Genuine Hotels.com guest review
1 night family trip Apr 5, 2015
sabrina
US
5.0 / 5Outstanding
"Family Trip."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel.Great break fast and service.Will Stay again.recomend to every body.
Genuine Hotels.com guest review
1 night family trip May 8, 2015
SULEMAN
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and location! Good breakfast too.
Genuine Hotels.com guest review
1 night family trip May 2, 2015
Daniel
US
5.0 / 5Outstanding
"Quality of service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had a great time. The hotel was very beautiful and rooms were comfortable will definitely be staying at this hotel again on my next visit..
Genuine Hotels.com guest review
2 night romance trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect Relaxation Spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Such a beautiful hotel with wonderful staff!! The breakfast and dinner was amazing!! Will for sure be going back!!
Genuine Hotels.com guest review
1 night romance trip May 1, 2015
A Traveler
US
3.0 / 5Good
"room wasn't ready"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Checked in after 3 & my room still wasn't ready.
Genuine Hotels.com guest review
1 night trip May 2, 2015
Eric
US
4.0 / 5Excellent
"Full house!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
For the most part great. They were booked to the max. Very crowded. I guess that says something for the hotel..
Genuine Hotels.com guest review
1 night trip with friends May 2, 2015
Keith
US
4.0 / 5Excellent
"fbu trip"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
my son and I stayed here while he had a camp in Dallas this day was fine the bathroom was small and the notepads and information in the room were very used the beds were comfortable and clean
Genuine Hotels.com guest review
2 night family trip May 1, 2015
A Traveler
US
3.0 / 5Good
"No Thanks"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The Good: The hotel lobby is beautiful. It's new and clean and welcoming. The Bad: The rooms are dated, the bathrooms way past their prime, and oh yeah, you'll pay a $12 daily parking fee. My choice is to stay away. There are hundreds of hotels in the area better than this one.
Genuine Hotels.com guest review
1 night business trip May 1, 2015
Walter
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, nice rooms and a delicious breakfast
Genuine Hotels.com guest review
1 night family trip May 1, 2015
Adrianne
US
4.0 / 5Excellent
"Weekend Stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room comfort was very much degraded due to the extremely noisy AC unit. Others in our party (5-couples) experienced the same issue.
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
Bonnie
US
4.0 / 5Excellent
"Pet Traveler Outraged"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed at this hotel a few times now and I choose this hotel because of the location. It is on the same property as the apartment complex of family I was visiting. All was good as usual except for the PET FEE - OUTRAGEOUS!! The fee was almost the same price I paid for the nightly stay. We stay at the Sheraton in Columbus, Ohio with our dogs and have never been charged a pet fee. I feel the pet fee should be refunded after room inspection - kind of like being charged for incidentals. I don't mind paying a non-refundable pet fee at a much lower price. The location is what brings me back. The shower water pressure is less than desirable. The spray of the sink is too powerful.
Genuine Hotels.com guest review
1 night family trip Apr 26, 2015
Nanette
US
5.0 / 5Outstanding
"Awesome Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a great time at this hotel. The location is awesome and the hotel is super comfortable and the staff is very friendly.
Genuine Hotels.com guest review
1 night trip Apr 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Anniversary getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Front Desk host was very kind and gave us comp parking. We also had free breakfast! Room was nice and big. We had to take a ADA room so the there was no tub, but other than that no complaints.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
Reanna
US
5.0 / 5Outstanding
"Engagement"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great!! I got engaged on this trip!! Thank you for the great service!!
Genuine Hotels.com guest review
2 night romance trip Apr 24, 2015
Stacy
US
5.0 / 5Outstanding
"Great Staycation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I live in Dallas but wanted to get away for the weekend. Staff is excellent, great location, food was very good. I love the pool area. Clean and plenty of places to sit and relax. Will be going there again soon!
Genuine Hotels.com guest review
2 night trip Apr 24, 2015
lindsay
US
4.0 / 5Excellent
"trip to Dallas"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Front desk was very nice and the breakfast was good. Nice stay for the money.
Genuine Hotels.com guest review
1 night family trip Apr 18, 2015
A Traveler
US
4.0 / 5Excellent
"Clean and adequate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
This Hotel is difficult to get to due to traffic pattern and heavy construction on LBJ . Better signage would help. Room was clean and staff friendly .
Genuine Hotels.com guest review
1 night business trip Apr 13, 2015
Joseph
US
3.0 / 5Good
"Horrible parking"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room and breakfast was great. The parking ruined the stay. They charge you to park in their lot but they have no parking. If you leave the hotel for any reason you will for sure lose your parking spot and have to park on the street outside of the gates.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
Randy
US
5.0 / 5Outstanding
"Dallas"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was nice, quick check in, self park is 10 dollars a day, no complaints, clean room, comfy bed.
Genuine Hotels.com guest review
1 night romance trip Apr 10, 2015
david
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome hotel, great location!
Genuine Hotels.com guest review
1 night business trip Mar 16, 2015
John
US
5.0 / 5Outstanding
"Great for business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is located right next to the freeway allowing for easy access anywhere in the area. It's very close to the Galleria mall. The room was spacious and comfortable and very clean. The breakfast downstairs was surprisingly good and they even had soy milk for coffee upon request. The staff was very accommodating and service oriented. I would stay here again.
Genuine Expedia guest review
Other trip Mar 22, 2015
Ania
US
4.0 / 5Excellent
"Holla!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
The air conditioner got super hot, then super cold. It repeated this all night long.
Genuine Hotels.com guest review
1 night business trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"A 10 out of 10."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was excellent, and peaceful. The room was nice and room service was great. Would highly recommend it. Can't wait to stay again.
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2015
Steven
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff was very friendly and accommodating. Good stay And location is so close to evrything
Genuine Expedia guest review
Other trip Mar 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Two week road trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
two week road trip, best breakfast of the whole trip
Genuine Hotels.com guest review
2 night romance trip Mar 13, 2015
Sandra
US
5.0 / 5Outstanding
"staff was friendly and accommodating"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Family weekend,we enjoyed our stay at the Sheraton.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
shanniss
US
4.0 / 5Excellent
"Bellman please!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Need more luggage carts or bellmen. It took me 6 trips to my car at check out. Room was older but clean
Genuine Hotels.com guest review
1 night trip with friends Mar 13, 2015
Cynthia L
US
3.0 / 5Good
"Average overall"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel lobby is very nice and modern. The staff was friendly and accommodating. The room was clean and comfortable, but the walls were thin. We could hear everything going on in the hallway, could hear doors being slammed by room service up and down the halls all afternoon/evening. Additionally, the service at the bar was poor. They have a drink menu with specialty cocktails and their ingredients listed under each drink. One of the ingredients was "fresh lime juice." The bartender told me "we don't make fresh lime juice here. I mean, I guess I could squeeze some limes for you, but that would take a while." If they aren't going to provide the items on the menu, they should take the items off.
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice and quite. Will definitely go back.
Genuine Hotels.com guest review
4 night family trip Mar 6, 2015
Angelique
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly staff, loved the pillows and comforter, as well as the breakfast served.
Genuine Expedia guest review
Other trip Mar 9, 2015
cv
US
4.0 / 5Excellent
"Sheraton near Galleria Mall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel and location . Very comfortable and the staff is very accommodating . Good fitness center. Misses: need to provide free coffee in the morning in the lobby !
Genuine Expedia guest review
Other trip Feb 25, 2015
casual traveler
US
2.0 / 5Fair
"Dirty rooms and not what I reserved online"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I reserved and paid for 2 rooms online, when we got to the hotel the rooms we were given were both dirty. Unmade beds, robes strewn about and trash in the waste receptacles. Our reservations were for rooms with 2 full beds, after being given the dirty rooms we were then given 1 room with 2 full beds and 1 room with 1 queen bed. Not what I paid for. The front desk then charged my credit card for "incidentals", please remember I paid online with my credit card prior to arriving at the hotel.
Genuine Expedia guest review
Other trip Feb 24, 2015
Amanda
US
3.0 / 5Good
"Old hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Quick trip for work, the hotel was ok but its old, like very old
Genuine Hotels.com guest review
1 night business trip Feb 17, 2015
Mark
US
2.0 / 5Fair
"How not to handle a hotel crises"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Things happen - but it's how you handle those things that happen. Power had been out for 3 hours when I checked in at 5 p.m. I was told it was expected to be back on at 6 p.m. It was dark and cold throughout the hotel. A back up generator fed the service elevator guests were escorted to in the dark to their rooms by an agent with a flash light since keys could not be made. The door was opened, I walk in, the door closed and I was left in a dark cold room unable to see anything. I turned around returned downstairs to wait for power. The lobby and bar were filling with similar guests. The bar would only take cash although they took my credit card at check in. They wanted $16 for a sub par glass of wine while we waited in a dark cold lobby. The 2 bartenders were less then friendly and capable. At 7 p.m. the power returned. The front desk had not delivered the toothpaste and shaving cream ordered at check in. Tried taking a shower to warm up but of course the water was freezing. Towels like stiff sandpaper. Called front desk for earlier items. Non uniformed housekeeper shows up with wrong items and doesn't speak English. Wake up call never happens, bill under door not delivered. I'm running out of characters and I'm sure you get the point. These guys need someone to come in and train simple customer service and put some money into guest supplies etc. Over priced all the way around - too many better options available. Avoid this place.
Genuine Expedia guest review
Other trip Feb 18, 2015
Frequent Dallas
US
5.0 / 5Outstanding
"Anniversary!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came for our 1 year anniversary, and we had a great stay. The beds were very comfortable. Still wishing he didn't have to go back to reality
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
Kayleigh
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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