The hotel is in very good shape, close to galleria, bad front entrance , but I guess because of construction. It was very good deal compared to other hotels around . Free breakfast and internet. Room is nice but I didn't like their mattress.Genuine Expedia guest review
"Lovely stay and helpful staff"
Everyone who worked here was wonderful, from the checkin to the shuttle drivers to the room service people. I would highly recommend this hotel to anyone staying in Dallas.Genuine Hotels.com guest review
"Excellent room and hotel"
Very nice room, hotel, people, all I needed to rest is a perfect clean bed ! Also every morning a Starbucks in your room! Love it!Genuine Expedia guest review
"Loved Every Minute of Staying here"
I loved every minute of staying here and would highly recommend it to anyone who wants to be in a central location, nice hotel, and save money. The hotel staff was very friendly and accommodating. If I were to have any negatives I would say that it sucks to have to pay for parking (mine was waived for me) and there's no vent in the bathroom. I was there […] for quite a few days, so not having a vent with 2 other people in the room proved a bit smelly. Otherwise, though, I have no complaints and would stay here again in heartbeat. Read moreGenuine Hotels.com guest review
Everthing was perfect, we enjoy stay here on the Sheraton, we will back again, we greatly recommend.Genuine Hotels.com guest review
Good location near The Galleria and not far from DFW or DowntownGenuine Expedia guest review
Not very well. Beds are to hard, water stunk every time you turn it on and you had to let it run about 2 minutes until the stinch passed. Sink drains slow and needed to run water 5 minutes so we could have hot water.Genuine Hotels.com guest review
Chose this hotel for close proximity to Gallaria and price. Positives: - service...staff was top notch - amenities - buffet breakfast...best we had in Texas - shuttle service Negatives: - construction on LBJ made it difficult to drive in area (obviously not hotel's fault but impacted our decision to stay again) - rooms were a little dated - I dislike […] being charged for wifi..this is the 21st century, everywhere has free wifi - ditto for bottled water that is displayed in room. I think it's petty to "offer" water for a charge. Either don't put it in the room, or offer it free. Otherwise, a very nice, convenient stay! Read moreGenuine Hotels.com guest review
I had a great time they had the best breakfast at a hotel I've had in a long timeGenuine Hotels.com guest review
"Great Hotel, definitely worth the price"
Very nice and modern. The room was clean and comfortable. Breakfast was great even with a large number of guests there was tons of food. The only down side was the road construction making it time consuming to get to and leave the hotel.Genuine Hotels.com guest review
"Great beautiful Renovations"
The hotel was beautiful in the common areas. Rooms still need better furniture overstuffed chair in corner takes u too much room. Staff was very friendly. And no construction noise from the freeway a Plus!!! More vegetarian items on the menu please. I will stay here again.Genuine Hotels.com guest review
Very Clean , and the Breakfast was yummy. Staff was very helpful at all times.Genuine Expedia guest review
Great service. Breakfast was great Beds are very comfortable. Very cleanGenuine Expedia guest review
"Good hotel, bad construction"
We went up there for a weekend, the hotel itself was nice, clean, staff was helpful. Checking in and out was a breeze had no issues with that. The room was clean, smelled nice, my only issue and it is probably more my fault than theirs when I booked is that there is no fridge or microwave in the room. I probably won't stay there again because of the […] no fridge, but like I said that was prob more my fault. The parking is secure, you need your room key to get in and out, it's an open lot but was plenty of parking. Getting to the hotel takes a bit of maneuvering, the construction on 635 makes it confusing at times and the traffic can get backed up, you can see the hotel from the highway so even if the GPS tells you to turn and there is no turn you can easily navigate your way there. Read moreGenuine Expedia guest review
Hotel stay was fine. I have to say the only thing I was disappointed in was the cleanliness of the bathroom. There was a used bar of soap on the sink and trash from the previous guest still in the trash can. That kinda grossed me out, but other than that the room was nice, and quiet.Genuine Expedia guest review
Nice,calm and clean place. Very comfortable staying here and everything is near by. Breakfast was great too!!!Genuine Expedia guest review
"Nice hotel in dallas"
Well yall need regular chanels on tv that part i didnt like at allGenuine Expedia guest review
This was a great hotel, even with the construction. The Galleria was almost walking distance and there were plenty of eateries nearby. Breakfast was awesome, didn't have to leave the hotel. If I had to make a complaint, it would be that the bathroom was quite small. Other than that, it was great.Genuine Expedia guest review
"I guess I'm cheap sometimes"
Nice hotel with nice rooms and really comfortable bed. Bathroom was a little small but clean and updated. Never understand why I have to pay extra to park at a hotel. Seems to me that should be included in your stay but I guess I'm just being cheap. 12$ a night seemed steap when the lot was half full.Genuine Hotels.com guest review
Booked the trip on an Expedia flash sale and got the room for half off. I opted for a club room which gets you access to the club happy hour. Free drinks for two hours 5:30 to 7:30. The room included wi-fi and breakfast but I had to pay for parking. The bar downstairs is great plus they have a happy hour after the club's is over which includes half […] price appetizers. Also, the club rooms (14th and 15th floors) gives you a great view of Dallas. Read moreGenuine Expedia guest review
"Very nice hotel!"
Enjoyed my stay here. The only thing that threw me off was lack of toothbrushes, so bring your own toothbrushes!Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Nancy, Thank you for the positive review we are glad you enjoyed your stay. We generally keep plenty of items to assit guests in their travels. Please dont hesistate to ask ask the desk during your next stay, if we are out of an item we will only be out as long as it takes a bellman to run to the store. See you on your next trip to Dallas. Scott
The hotel was nice . They were helpful. The breakfast was good. Good location.Genuine Hotels.com guest review
"The Perfect Vacation Hotel"
Room was very clean; breakfast was delicious - so many choices; hotel staff all very accommodating. Only thing I didn't know about was $8/night parking charge which we were told about at the time of check-out, not check-in. If they're going to provide a complimentary full breakfast, why charge $8/night for parking?Genuine Hotels.com guest review
"Great Hotel, Great Location but POOR MANAGEMENT"
We reserved 2 rooms with 2 doubled beds in each room and by the time we get there they didn't have the rooms with 2 double bed available. The Front desk told me that they can't guaranteed the bed type whether it's 2 beds or 1 King bed because it's only a request. But in my case I DID NOT REQUEST 2 BEDS, I BOOKED 2 BEDS. When I booked online, my room […] type is traditional 2 double beds, so it means the room supposed to have 2 beds guaranteed. SO BEWARE!!!!! Other than that the hotel was clean, the breakfast is great and the location is also great. Read moreGenuine Hotels.com guest review
"635 Construction Big Mess"
The overall hotel was good. The included breakfast was really delicious. From front desk to cleaning staff everyone was friendly and very helpful. Only drawback was being by the elevator. There were a few times it was quite noisy. The construction on 635 made getting around a really big mess.Genuine Hotels.com guest review
"Great hotel next to the Galleria."
Woman friendly and clean. Great location to shop or eat at some great restuarants. You will enjoy your stay here.Genuine Expedia guest review
"Great location for shopping"
Clean hotel but the bed was absolutely terrible and the bathroom very small. Other than those items, I found the hotel clean with a very contemporary look and feel.Genuine Hotels.com guest review
"Great place not so great guests."
My husband and I stayed at this hotel for our wedding anniversary. This is the second year in a row we've stayed at the Sheraton and we love it there. This year we even had friends come and stay at the same hotel. Here are some pros and cons from our stay this weekend. Pros- 1. Great staff 2. Great Breakfast 3. Very convenient area for shopping 4. The […] rooms are always extremely clean Cons- 1. Our neighbors were so loud we couldn't sleep. The doors are beyond heavy so every time someone entered or left their room it would slam and rattle the walls. 2. The pillows are way too soft. It's like they're trying to suffocate you. I wish they had an option for different pillows 3. They charge $6 a night for parking. That is not included in the price of staying at the hotel. In my opinion it's ridiculous to pay so much money to stay at a hotel just to have to pay to park there. Where else am I supposed to park? Sorta 4? Our friends said that there was standing water in their bath tub..... I'm not sure I never saw it so I don't wanna say that it's as bad as they made it sound. Overall we love this hotel. My con list is very trivial. We definitely plan on staying there again. Read moreGenuine Expedia guest review
Breakfast is goodGenuine Hotels.com guest review
Had a wonderful stay at this hotel.....location was perfect!!!! Had a wonderful time. Room was clean and beds were very comfortable.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Faith, Thank you for the positive comments, we are happy to know you had a great experience. See you on your next stay in Dallas. Scott
"Great hotel in great area"
Very nice hotel, ccompletely renovated in great shopping areaGenuine Expedia guest review
"Great rate! Superb condition"
Awesome price. A full breakfast buffet was included in the price.We will definitely return to this locationGenuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Kay, Thank you for taking the time to post your review. We appreciate the feedback and look forward to seeing you on your next trip to Dallas. Scott
I wouldn't say I would refer it to friends. Make a long story short we woke up the next morning to find a pair of men's drawers wrapped up in the sheets with us. Needless to say, that was a no go. Next time I go to TX I will stay elsewhere......Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Tanesha, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff. I would like to apologize for the problem that you experienced; I am reviewing our process' to ensure this does not happen again in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. Scott
"Great Staff Super Clean"
It is super clean the staff is super great and great Breakfast...just wish they would change their mattresses.We stay here a lot but the beds have become very uncomfortable.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Debbie, Thank you for the positive review, we appreciate your repeat business. I will follow up with my management team to ensure we are following our mattress rotation program. See you on your next trip to Dallas. Scott
I wasn't expecting that much after reading some of these reviews but apparently I'm not as high maintenance as I thought I was. This place was fantastic! The staff were the best I ever experienced and made me feel at home. Thank you Muham for your help, you were great! We had a room in the club room which is basically the 15th floor with a club room. […] The club room wasn't staffed on the weekend so they comped us 2 drinks which I thought was really thoughtful of them. They didnt need the staff anyways. My girlfriend and I enjoyed the free starbucks and refreshments all weekend in there! The rooms came with a 42 inch lcd tv and a fridge. People said they didnt have a fridge so that was a pleasant surprise. We also got free internet and parking was half off. We also got one day free parking just because I casually mentioned a drunk person was loud on Saturday night. The AC was not loud at all. The only things I could complain about are that I can hear the neighbors if they were loud and the bathroom was small. Overall, this wasnt even worth taking a star off of. I can honestly say out of all of my travels this is one of the best hotels ive stayed at and its a lot cheaper than some! Read moreGenuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Jonathon, Thank you for the positive review, we are glad you had such a great experience. Our secured key access club floors do offer additional amenities to enhance your stay, and at a great value. See you on your next trip to Dallas. Scott
Stay was great, had no issues. Only complaint would be the price of soda and candy. Worse than going to the movies.Genuine Hotels.com guest review
had a great time maybe a good experience, we stand was very good, some of the best wait staff ive ever experiencedGenuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for the positive comments about our waitstaff, we have a new team and they continue getting great feedback. Come see us again on your next trip to Dallas. Scott
"Very nice hotel"
I've never actually stayed In a hotel In Dallas but this was very nice clean and enjoyed it's easy to get to the construction does not help good thing it was off the highway plus it's very convenience everything is around there very close by everything was very modernd although the restroom was sorta small smaller then I've been InGenuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Dallas Hotel by the Galleria and we hope to see you again very soon for your next stay in Dallas!
"Great Place, but don't take the water"
It was excellent until I found out that I would be charged fir bottles of water, that are complimentary at other places I stay...Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dw777, Thank you for your the positive review. Sorry about the confusion with the bottle water, we offer a 12oz bottle of water complimentary in each room, the larger 24oz bottle there is a fee and it should have a tag on it. Let me know when you are coing for your next stay and I will take care of it for you. See you on your next trip to Dallas.
Great location hotel just ok!Genuine Hotels.com guest review
"Reasonable price for a quality stay"
Condition and quality of room were excellent. Price was reasonable.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria James, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Dallas Hotel by the Galleria and we hope to see you again very soon for your next stay in Dallas! Sincerely, Scott Larsen, General Manager
"Nice near galleria"
Will stay again. Great FREE breakfast. Staff was very friendly and helpful. Had two 8 yr old girls that loved it! Very close to the Galleria which is why we stayed here for a day of shopping.Genuine Expedia guest review
We have been SPG members for some time and we were not completely satisfied with this hotel. Actually, a bit disappointed for someone who always stays at SPG hotels. The hotel staff at the front were not friendly and the room was lacking a few of the basic amenities.Genuine Hotels.com guest review
"nice all around"
This hotel is very well maintained, there is road construction around the area but other than that I would highly recommend, the Galleria is just around the corner.Genuine Hotels.com guest review
Surpassed our expectations! The front desk was extremely helpful for our many needs and with a smile on their faces. We were very pleased with our time there.Genuine Hotels.com guest review
"New Year's Eve stay"
Very nice hotel, friendly staff, centrally located. I recommend it.Genuine Hotels.com guest review
"Clean and nice,"
It was only one night ,but was clean and nice, with a good bed,Genuine Expedia guest review
"Thank you, Sheraton Galleria - Great job!"
I love this Sheraton hotel. The hotel has been recently renovated and my company uses it. I have been here many times and the service is always good. They have a full breakfast buffet that may be included in your costs.They also have a nice bar with a limited menu selection. This was perfect for our stay and they kept full service going even during […] the holiday. We had a junior suite which was great but lacked drawer space for putting away clothes. That is really my only complaint. Read moreGenuine Hotels.com guest review
Nice. More detail to main areas though. Rooms seemed datedGenuine Hotels.com guest review
"Not all Sheratons are the same."
We stayed at Sheraton in Houston a few weeks ago and were totally delighted with our room. We liked it so much, that we decided to stay at Sheraton from now on. This past week we stayed in Dallas but were sadly dissapointed. We were mostly bothered by the lack of cleanliness of our bathroom. You could tell that the floor tile had not had attention for […] a long time. There was evidence of mildew especially around the shower floor. We had to place towels on the floor to avoid the filth as much as possible. Read moreGenuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Sheraton Dallas Hotel by the Galleria. As a management team, we take all comments seriously and share them with our staff. I would like to apologize for the problems that you experienced with your stay in regards to the cleanliness of your room. Cleanliness is extremely important to us and I assure you this will be addressed so that it does not happen in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.
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