I really enjoyed my stay especially the tea (orange) very good.Genuine Hotels.com guest review
The stay at the Sheraton was great. Close to many restaurants and activities, lots of amenities and a very professional and helpful staff. Loved my stay and will stay there again next time I'm in Dallas.Genuine Hotels.com guest review
"An alright stay"
It was alright except for what sounded like a party going on next door. Had to listen to bass all nightGenuine Hotels.com guest review
"Nice hotel, good wifi, poor breakfast, comfortable"
The hotel staff are very nice, helpful and warm. Galleria Shopping mall is walking distance and they do provide a free shuttle bus anytime, anywhere within 3 miles. Beds are very comfortables. Wifi works good. Breakfast is poor in choices. Overall a good place to stay, mostly for business. For new year's eve there was no celebration or anything in the […] lobby bar, they closed as usual at 23:00. Read moreGenuine Expedia guest review
Stayed for New Years eve. Hotel was busy, but halls were quiet and rooms were comfortable.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
"A must stay"
Easy check in/ check out... the newly renovated Sheraton is a beautiful space. Great value for the amount of money spentGenuine Hotels.com guest review
"Not worth the effort."
When I entered the building and talked to the staff they were refusing to match the offer I found one the website. After minutes of trying I was politely pointed to the lobby area to make my reservation online. The inside is nice and I was unaware of the $12.99 parking fee and was informed of the $12.99 internet fee. People who want to park behind the […] hotel on the road will save money! My wife forgot her coat in the closet and still 3 days of trying to reach lost n found we are unable to reach them still. After all its still not a bad stay but stayer beware of poor staff communication and high extra charges. Read moreGenuine Hotels.com guest review
Prepare yourself to do most your things by yourself!Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for your comment about your recent stay. I apologize you feel as though this was the case, without knowing specifics it is hard for me to comment on the areas which made you feel this way. I can assure you this is not indicative of the service we usually provide. I hope you will give us another chance to show you that this really is not the service we provide to our guests. Kind Regards, Lance Misner
"Very nice hotel !!"
Very nice hotel, but they charge separate for parking , wifi and breakfast so be careful when you book this hotel. Overall we enjoyed our stay. Very close to the galleria mall.Genuine Hotels.com guest review
"Room could have been better"
Room was very noisy, heard people almost all night using ice machine and ice machine making ice. The rooms were not as sound proof in comparison to other hotel I have stayed in before. We heard the room next to us using their bathroom and shower. Breakfast was a great bonus with a full complimentary feast.Genuine Hotels.com guest review
Nice service, hotel showing its age. Close to galleriaGenuine Hotels.com guest review
"Comfortable, convenient and with great staff"
Service from all staff members was excellent, especially from the food service manager who was frequently checking to make sure everything was ok. The rooms are also very nice with comfortable beds, but it's unfortunate that the bathrooms weren't fully remodeled in the last update - they are a little tight with low ceilings in the shower (sink is set […] back a little too far as well). The fitness center is very well equipped and the location is excellent for accessing different areas in the metroplex. Read moreGenuine Hotels.com guest review
"Great customer service."
We spent Christmas here and we really enjoyed it. The staff was very friendly and nice and the room was very comfortable and clean. I really enjoyed .our stayGenuine Hotels.com guest review
Very comfortableGenuine Hotels.com guest review
Room needed new mattress.Genuine Hotels.com guest review
"Would Not Go Back"
The staff was very friendly and the rooms were clean. However, the location is not the best, the beds were the worst I've ever slept in (our first one felt like we were sleeping on hay and we kept sinking into the middle) and the bathrooms were so small that you have to shut the bathroom door to do anything. The door literally almost touches the commode […] and you cannot even get in the shower unless you close the door. I felt like I couldn't breathe. Also not much in the way of insulation between rooms. Could hear the people in the next room going to the bathroom and someone's kids running and down the halls. I really expected more out of a Sheraton. Read moreGenuine Hotels.com guest review
"Lovely hotel, close to good shopping"
Boyfriend and I had an awesome time! We love visiting Dallas and try to always stay close to the LBJ so we can get around quickly. Breakfast was great, the hotel looked lovely and the bed was super comfortable. If I had to complain about anything, it was that the elevators appeared to never be working properly and the shower is a little odd but definitely […] worked! Overall, I would definitely come back and I would definitely recommend. Read moreGenuine Expedia guest review
"My stay in Dallas"
Great!Genuine Hotels.com guest review
"Close to shopping mall and restaurants"
Beautiful hotel ,, best breakfast ever,, nice staff ,, quite and clean invironmentGenuine Expedia guest review
"Convenient and friendly"
I usually stay at the Hilton Lincoln Centre but decided to try The Sheraton. I like that the parking is convenient, and all of the staff was extremely friendly. (Opposite of Hilton which is why I wanted to try something new) The room was quiet and comfortable. I will most definitely choose to stay here again.Genuine Hotels.com guest review
"Close to airport, wasn't best experience it was ok"
Very friendly staff, daily breakfast was nice to have included in the room price, daily parking $12 was a rip off. Its wasn't the best hotel, corridors were smelly, room size was ok, bathroom size very small, elevator were not functioning properly that was a mess.Genuine Expedia guest review
"Kind staff was a blessing!"
I arrived very late. You kind staff checked me in quickly and took care of all my needs on a rainy night. I slept well in a very clean and comfortable room with the wifi services I needed. The next morning checkout was the simplest I have ever experienced. Then, to top it all off, you served an amazing free breakfast. Your staff helped me carry things […] and offered to get me juice when they saw I had forgotten to pick up my drink. Thank you for helping a weary traveler feel comfortable! Read moreGenuine Expedia guest review
"Great and comfortable beds!"
Spa needs to be open or fixed immediately.Genuine Hotels.com guest review
"Sheraton at the Galleria"
Cold weekend in Dallas but enjoyed the Sheraton. No surprises and that is always welcome. Room was very comfortable and clean, the staff was very friendly and pleasant. Location was convenient to shopping. Very good experience overall.Genuine Hotels.com guest review
"Nice hotel. Comfortable stay"
Like all starwood properties this Sheraton will treat you well. However, a little short of being a luxury full blown luxury hotel. Try the Le Meridian across the street if that's what you're looking for. Customer service was top notch.Genuine Hotels.com guest review
"Nice hotel close to shops"
Some front desk staff more informative than others. Shuttle available to transport guests to the galleria shopping centre, was busy or stuck in traffic when we needed it. It's safe to walk the easy 5-10 mins to the galleria, which is what we did several times. The private taxi organized by the hotel to downtown is expensive, call your own if you can. […] Breakfast is busy and crowded at times. Sadly no free wifi here. Read moreGenuine Expedia guest review
I enjoyed my time here friendly peoples,love it.i will come back again!!!Genuine Expedia guest review
"One of the Best/Clean Hotels with Respectful Staff"
Excellent stay no complaints.Genuine Hotels.com guest review
"1 night stay"
Everyting was great with the exception of the bed. uncomfortable bedGenuine Hotels.com guest review
My stay was very goodGenuine Hotels.com guest review
"Good but room a little outdated"
Room a little stuffy and hard to find because of the construction on 635.Genuine Hotels.com guest review
Great hotel for the price if you need to be in the area. Shopping mall directly across the street and they have a great bar/restaurant in the lobby. Your standard Sheraton.Genuine Hotels.com guest review
"Sheraton Sheer Satisfaction!"
My stay at the Sheraton was exceptional from the moment I walked through the front door until the time I departed. First, I would like to comment on the lobby and how inviting and warm the decor is. Secondly,the staff was so friendly and professional. The room was extremely clean and comfortable, the nighttime view of the city was breathtaking. I had […] a wonderful time and highly recommend this hotel, if you are in the Dallas area and need a great relaxing place to stay. Also, the breakfast buffet was good. Read moreGenuine Hotels.com guest review
"Newly Renovated Gem"
Love the renovations; lots of light. Great service! Loved seeing such a great location back up to 1st class style.Genuine Hotels.com guest review
"Disappointed travel. Will not coming back."
This is a bad experience that I have. When the first time we got check in, We unable get into parking lot bc out room card is not working ( I just check in like 5 minutes ago and my room card mess up). Out bath room the water took a while to going down when you shower, its really disgusting, it took a while for us take turn because we have to wait on […] the water to going down. Again we got stuck on the parking lot because our room card didnt work properly, my husband run back to the front desk they re-program it but its still not working, I have to go back again at that same moment to the front desk and our Card still not working!! I talk to the superviser about what happen and he is not helping all he said is "sorry" your sorry doesnt fix my problem!! The peoples in this hotel doesnt know how to smile to their guest. I travel a lots to dallas but this going to be my first and my last at sheraton, Im not going back to Sheraton. Im also will sharing my bad experience with all my friends and my family. Read moreGenuine Hotels.com guest review
Stay was good .. The best part was the awesome breakfast!!Genuine Hotels.com guest review
"would return for a good discount. good stay"
Bathroom was a little small but room was just right for one. Didn't like being right next to the elevator but quiet. Was not made aware of the 6$ parking charge each night so that was a surprisre and not real happy about that. Hotels.com should make thus clear. tGenuine Hotels.com guest review
"Good food in the restaurant!"
We were very pleased with the food. All meals that we ate there were very good. It does get very noisy and hard to hear around happy hour. Parking was easy in and out. We could have used a Bellman for help with our luggage. Otherwise our stay was good.Genuine Hotels.com guest review
Only atayed one night for an appt the next day. Staff extremely nice and helpful and buffet breakfast was fresh with many choicesGenuine Hotels.com guest review
"Really nice hotel but they charge for everything."
I loved the hotel, will I be back no. I have never been to a hotel were they charge you to park on there property and to use wifi and for water that is left in your room by housekeeping, out done!Genuine Expedia guest review
"Trip to Dallas"
Nice modern hotel and good healthy breakfast. Nice friendly people in service.Genuine Hotels.com guest review
Some of the guess we're rude and inconsiderate of others. Maybe a dress code for breakfast and not pajamas. Customer service was excellent.Genuine Hotels.com guest review
"One night business stay."
I found the accommodations very nice. However, I did have a miscellaneous charge on my bill for $4.00. Not a big deal, but I have no idea what it was for. They also charged me approximately 30 cents for bottled water tax, which I didn't understand. Those things were minor. They didn't skimp on the bathroom toiletries. They even had mouthwash. The hotel […] robe was very soft. There is a bar near the lobby (kind of an open-type bar), and it seemed to have a good amount of people at it. If in the area, I would stay there again. Read moreGenuine Expedia guest review
"Always a great stay"
In order clean & efficient I stay in hotels every week all over the world This hotel ranks very high It is obvious the management sets valuable standards & makes sure they are metGenuine Expedia guest review
Just another overrated hotel! The only good thing about the hotel was breakfast.Genuine Hotels.com guest review
"very convenient hotel to shops and reataurants"
nice accomodations, clean room, excellent free breakfast, convenient location. parking a little challange, limited handicap parking.Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for taking the time to leave us positive feedback. I am pleased that we exceeded your expectations on so many levels and we look forward to welcoming you back! Thanks, Emma S Guest Relations Manager
"Perfect location at corner of 635 and north dallas"
Perfect location as my first grade daughters schools and after school activities are all in the Park cities and a preston Hollow areaGenuine Expedia guest review
"What a great surprise!"
I had never been in this Sheraton and was very surprised upon arrival. Fantastic lobby and bar area which was full of people and very lively. Room was clean and spacious with everything I needed. Bed was very comfortable. Room service ran until 11:00 pm which was great! Food and service was exceptional and check in process was very fast! I will stay […] there again! Read moreGenuine Hotels.com guest review
"Perfect location for Galleria shopping."
We were very happy with the hotel. It felt new and stylish. Our room was large and the beds were very comfortable. The entire hotel was clean and well appointed. Breakfast was a good buffet with wait staff for beverages, etc. I would highly recommend this hotel.Genuine Hotels.com guest review
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