"Nice hotel close to shopping centers"
This hotel had be a lil nerves before arriving I was afraid of the quality of the hotel but it was very gorgeous n the inside and also very clean going back this weekGenuine Expedia guest review
Rubin took very good care of us! Thank you!Genuine Hotels.com guest review
enjoyed it sooooooooooo much would love to go back.Genuine Hotels.com guest review
"close to Galaria"
Nice hotel, however the carpet was a wet spot in front of the mirror and the bathroom faucet leaked. I did like way the TV channel selection worked.Genuine Hotels.com guest review
We really enjoyed our stay in Dallas and would definitely recommend the your hotel and stay there again ourselves.Genuine Hotels.com guest review
"Very disappointed will never stay there again"
Yes the hotel was clean. BUT...was very loud. We were at a end room 306for to be specific. Everytime some one shut their door across the hall or even next door and half way down the hall to the elevators. OUR door rattled like someone was knocking ALL FREACKING NIGHT LONG. Air conditioning was going out..sounded like it was going to fall off the wall […] while we slept in our Full size beds. Plez some get a clue family of 3 or 4 can not have a good night sleep on a bed made for 1 good size man or two very small kids. GET SOME QUEENS FOR YOUR DBL ROOMS. last but not least the toilet gurgled all night and ran continusly. Once at 2am i had to take thei back off to fix the plunger some the tank would fill up an quit running. Read moreGenuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Sheraton Dallas Hotel by the Galleria. As a management team, we take all comments seriously and share them with our staff. I would like to apologize for the problems that you experienced with your stay in regards to the noise, AC, and bed sizes. I am looking into where we fell short in these areas and so that we can come up with a solution to keep from happening in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.
"Great hotel near Galleria"
Great breakfast included! Very convenient to Dallas Galleria. Very modern interior.Genuine Expedia guest review
"Hotel was not very appealing from the outside"
my overall experience was average front desk staff were very friendly and accommodating the restaurant staff did not acknowledge me i had to get someone attention to get service after the server walked by me and my family 5 timesGenuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Traveler, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed the team at the front desk.I reviewed your comments regarding your stay with us at the Sheraton Dallas Hotel by the Galleria. As a management team, we take all comments seriously and share them with our staff. I do apologize for the lack of attentiveness of the restaurant staff. I have addressed your concern with the team so that it does not reoccur in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.
Is very good for shooping because everything surround youGenuine Hotels.com guest review
Room was very clean. Although my husband and I got locked in our room for about 15 minutes. The door lock was jammed. We did receive free parking as a part of the package, which is normally an additional $10. Although we were unable to park in the lot because there were no parking spaces. They may of had extra cars due to the fact the gate was out of […] order so anyone in the area could park for free in the lot. We had to pay for parking in a lot across the street. Which did not sit well for two women having to walk alone at night from one lot to another. Read moreGenuine Hotels.com guest review
was very pleasantGenuine Hotels.com guest review
Attention needs to be paid to the swimming pool.Genuine Hotels.com guest review
Everything was fine, great location. The door man did mean mug us which I felt was very rude.Genuine Hotels.com guest review
awesome~Genuine Hotels.com guest review
The room was nice and the staff was very friendly and helpful. The best part of our stay at this hotel by far was the Breakfast! They had everything you could ever want all fresh and hot. Overall we were very satisfied.Genuine Hotels.com guest review
Excellent hotel. Wonderful attention and great breakfast buffet.This was our second stay at the Sheraton by the galleria and for sure we will come back.Genuine Hotels.com guest review
The only set back was the construction nearby, but we were compensated for half off parking and complimentary wi-fi. The continental breakfast was niiice!Genuine Hotels.com guest review
Booked a room at the Sheraton for a weekend of fun with my family. The hotel is lovely. The negatives were that the bathrooms are kind of small and we had a little trouble operating the tv in our room. Also, there is no mini fridge! All in all, me and my family will definitely stay there again!Genuine Hotels.com guest review
"Would NOT recommend"
It was just okay. The room that they put us in had a really weird sewage smell. We had to ask them to put us in another room (they did and also gave us 2 coupons worth $10 each to use at the restaurant there). Everything looks rundown. One of the elevators was not working properly. The only positive thing I could say about it is that it is a block away […] from the Galleria Dallas and not too far from downtown Dallas. Sorry, but I would not recommend this hotel unless you want something close to the Galleria mall without paying an arm and a leg for it. Read moreGenuine Hotels.com guest review
"Great price and very comfortable rooms."
Great hotel and location. The room is very spacious and I love the comfy bed. The staff is great and we love the restauant, great burgers and even a free breakfast. We stay here 5-6 times a year.Genuine Expedia guest review
"Very nice hotel. Contemporary and well kept"
Very nice hotel. Contemporary and well kept. The rooms are beautiful but the air system is a little on the cold side. The thermosat didn't help much.Genuine Expedia guest review
"lots of constrution going on around it"
People were nice and the hotel was super...Genuine Hotels.com guest review
"Night life in close proximity"
Great location besides the construction. Definitely a night life for all ages and ethnicities.Genuine Expedia guest review
I absolutely loveed my stay...everything was perfect!Genuine Hotels.com guest review
Excelente service, great staff. I'll stay again.Genuine Hotels.com guest review
Paid for a club room, only to find out they have closed it for the weekend.Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for providing your review and feedback. We typically do not staff our club lounge on weekends but in lieu of this we offer a choice of Drink coupons or appetizer, as well as the many other amenities that come with the upgrade. Im sorry we did not meet your expectations but thank you again for providing this feedback which will help our efforts to continue to improve our service. Sincerely, Steven Shanks Director of Operations
"Parking Difficulties and LOTS of construction"
First of all, I think that paying $10/day to park ONSITE at any hotel that isn't located in a downtown area, is just ridiculous. Second, if you're going to charge me this nuisance fee, at least get your parking gates/meters sorted out so that my room key will actually allow me to enter/exit! Not once during my stay did it operate properly as promised. […] I was even late for a dinner meeting because I couldn't get out of the parking lot and had to go back inside and get the keycard recoded. And it STILL DIDN'T WORK when I returned to the parking lot! Third, there is so much construction on I-635/LBJ that getting onto the interstate is just a massive pain with the re-routing of the roads, etc. Will definitely return to my preferred hotel of choice a mile away where parking is free, hotel staff is more accomodating and access to the main roads is far superior! Read moreGenuine Hotels.com guest review
loved the pillows.comfy bed although the bathroom is too small and customer service not the best.Genuine Expedia guest review
Our junior suite was really nice. The staff was friendly and very helpful. Way too much construction in the area, no nearby restaurants, hotel food ridiculously high as expected. Overall I was very comfortable and enjoyed my stay. Would definitely stay again.Genuine Hotels.com guest review
The hotel its self and room was very clean very nice i think the only problem was that when returning back to our room after a night out with my husband around 1:30 in the morning there was no parking left so when i went in to ask were to park the guy at the front desk was annoyed with my question and very rudely told me down the block on the street […] at that time people were coming in from a night out also very upset that there was no parking, so needless to say we findly parked two blocks away along with about 10 more cars that was the only down fall other than that its a great hotel for the price and breakfast was very good !! Read moreGenuine Hotels.com guest review
Would stay again!Genuine Hotels.com guest review
The room was beautiful and clean. I do wish the had a microwave and refridgerator. The staff was so friendly! I would stay here again!Genuine Expedia guest review
"not that good"
right in the middle of construction, if you are driving it might be trouble to find the hotel. charge for parking, charge for internet, water anything you might think of.Genuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Sheraton Dallas Hotel by the Galleria. I would like to apologize for the problems that you experienced with your stay in regards to the addtional fees and the construction. These comments will be shared with the team and improvements are made based on them. Sincerely, Steven
"Family friendly, excellent for couples as well."
Great location and clean rooms!! I enjoy this hotel very much. Worth every cent.Genuine Expedia guest review
"One Night Get Away"
Overall, a pretty nice place. Front desk staff pleasant and efficient. First room we were sent to was directly across from the elevators. I immediately called down to see if there was another room available and was accomidated, they even sent someone up with the new room cards so we didn't have to lug our stuff downstairs to the lobby. Our room faced […] the interstate so I was expecting traffic noise, but wasn't bothered by it at all. Only negative that comes to mind is the bathroom was pretty small. Breakfast buffet had plenty to choose from: 3-4 choices of fruit, yogurt, eggs, potatoes, muffins, etc. Read moreGenuine Hotels.com guest review
Had to pay for parking and internet - it should be free.lots of plumbing noise in the room. Woke up a couple of times in the middle of the night.Genuine Hotels.com guest review
Great hotel. The continental breakfast was good, nice variety. Hotel staff very helpful. Bed was very comfortable. Hotel is close to the Galleria...within walking distance if so desired. Restaurant food was good. Would definitely stay there again.Genuine Expedia guest review
The staff was very courteous and accommodating.Genuine Hotels.com guest review
"Excelent remodelation but the food..."
Really good hotel and remodelation was awesome but the free breakfast do not belong to Sheraton chain hotels. Please charge the breakfast but give us a better food.Genuine Hotels.com guest review
"Very nice hotel"
friendly staff, very clean room and lobby,hot breakfast was goodGenuine Expedia guest review
As always the front desk sets the tone. I can't remember the name of the woman who checked me in but she was great. She took her time giving me directions. She made sure I got squared away with my membership points. Good breakfast. Good exercise facilityGenuine Hotels.com guest review
Enjoyed the hotel. The hotel was very full which made the breakfast buffet line extremely long, but the buffet was worth the wait. Very nice. Lots of road construction, but no fault of the hotel.Genuine Hotels.com guest review
"Would do it again"
The hotel and staff were great. The breakfast was very good. Would love to stay here again.Genuine Hotels.com guest review
"Construction and Food"
My food was horrible. The ribs were very dry, crispy and hard. They did not adjust the cost. On the other hand the service was quick, friendly and professional. I would visit again; however, I am reluctant to dine there. The convenience of the hotel is ok but there is a lot of construction going on in the area and I didn't care for paying to park (that […] should be complimentary). There are too many other hotels in the area that do not charge. Read moreGenuine Hotels.com guest review
"Convenient and Courteous"
I had a lovely stay at the Sheraton Galleria. I have little to no complaints about my stay except for the fact that they were rather busy during check-out and was not able to get a bell-hop to my room. Rather I did have to go downstairs to pick up the only available luggage cart, and when I picked it up I was notified that I would have to return it […] myself even though one of the staff asked if I needed help, when I remarked "no" because I had already started the luggage process on my own he did not stay to take the cart from me. Instead walked around for a few minutes and made me return it myself. I even asked to be switched to another room because the heater was not working quite so well in my original room, and that was taken care of straight away. Everything else was great though. The quality of room service was fantastic, I did not get my food in a timely manner so it was comped right away. The cleanliness of the room was great, the comfort of the bed and pillows were fantastic. I will definitely stay at this hotel again given the opportunity to be in Dallas. Read moreGenuine Hotels.com guest review
"Hotel felt old"
The hotel seemed very old. I have stayed at many Sheraton hotels over the years, all of which have been great. This particular instance was a disappointment. There are also issues with limited parking, quality of room service (for e.g. coffee was never replenished) etc. Overall the experience was below expectations and as a result I left unsatisfie […] d. Read moreGenuine Hotels.com guest review
"Awesome hotel for family & everyone"
Very good location & close to hwy & a major galleria mall. Also the service is very good & courteous. The best one is the hot buffett breakfast very nice & lavishing. I love it & stay again if I need to.Genuine Expedia guest review
It was great. Very Helpful Staff.Genuine Hotels.com guest review
"Great hotel for families."
Very satisfactory. Bathrooms a little small, but clean and decorated nicely. Bedding especially comfortable. People were very attentive and friendly. Great breakfastGenuine Expedia guest review
I really enjoyed the Sheraton. I would definitely book it again.Genuine Hotels.com guest review
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