"Champagne on a Beer Budget"
This was a very nice hotel close to great shopping and food. The staff was friendly and helpful. Plentiful breakfast buffet and really good late night happy hour food options.Genuine Hotels.com guest review
The rooms are great but the pool and the upkeep surrounding it has lots to be desired.Genuine Hotels.com guest review
Way more than we expected. We will definitely return.Genuine Expedia guest review
"Nothing fancy but the add ons"
The breakfast was a buffet that was out of fruit, meat, and / or yogurt every trip at 7:30 to 8:30 am. The rooms were average at best. Parking was $12.00 add on the room cost. Glad I still got out for under $100 so overall I am satisfied.Genuine Hotels.com guest review
"Not at all pleased with this hotel"
We stayed here for one night, and that was more than enough. The man checking us in was less than friends and left quite a bit to be desired as far as helpfulness is concerned. The price for parking was ridiculous. My boyfriend and I felt like it was supposed to be a privilege to park in their lot...after we had paid for the room. The fee for Internet […] usage was exhorbant. I was shocked that even the cleaning staff was rude. They were cleaning the room across from ours when we went down to breakfast. They asked when we were leaving. I understand they have a job to do, but it seemed very rude and unprofessional....as if they were annoyed that we were there. As for the room itself, it was clean...the beds and pillows were comfortable. The bathroom was claustrophobic. We ordered pizza that night. We received a phone call in our room from the pizza delivery guy stating that he was not allowed to come up to our room. Really??? My boyfriend had to go down and get the food. The whole point of ordering in is to make sure we don't have to leave our room. When we were asked about our stay, I told the lady at the front desk that we were less than satisfied. She did not seem to care; she offered an obligatory "I'm sorry to hear that". We will not be staying here again. We will stick to the family of hotels we are used to; they meet and exceed our expectations...which is certainly more than I can say for the Sheraton. Read moreGenuine Hotels.com guest review
The hotel was great although there was road construction. The restaurant staffs' service was excellent. Only complaint is that housekeeping seemed to be in a hurry to clean our room and bathroom.Genuine Hotels.com guest review
"hotel has opportunities to improve"
First when I arrived late (flight delay), I was told that they were oversold and that there was no room for me...note it is 3am....what to do... Finally they put a roll away in a conference room and I have to sleep there for the night... The next day I do get upgraded to a Club Level room at no extra charge, niceGenuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Dear CA, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am happy to hear that we provided a upgrade to the Sheraton Club Lounge. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manny Valadez Rooms Division Manager
I made the reservation online, we were traveling from the west coast to the east cost. We stopped in Dallas and got a good deal on the Sheraton. Given the reputation of Sheraton, I was expecting the suit to be a little bigger and has at least a couch and a refrigerator, but none of these items were there, no fridge, no couch and I do not recall seeing […] a microwave either. Read moreGenuine Expedia guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Tarko, Thank you for your feedback and taking the time to post a review. I wanted to take a moment to apologize for the problems that you experienced during your stay. I also apologize that you were not pleased with not having a refrigerator or microwave, however these items are available on request. We take our statement of service very seriously and although frustrating, thank you for bringing this to our direct attention. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. If you make your way back to Dallas I hope that you will again choose our hotel, and if you want to reach out to me prior to your stay I will personally ensure the success of your visit. Sincerely, Manny Valadez Rooms Division Manager
"This hotel has the best staff every!!!"
The level of customer service that we received from hotel staff was above any other stay in any other hotel I have visited. They were willing to do just about anything to make sure the guests are happy. They happily shuttled us around anywhere within a 3 mile radius. If there was no shuttle driver available, the manager personally got out from behind […] the desk and took us in another shuttle. We wanted to go to a place that we did not know required reservations, no problem, the front desk staff called us in one. The hotel is very nice, but it's the staff that made this an excellent stay. Read moreGenuine Expedia guest review
overall a good stay- The fitness center is sufficient and the room was clean and comfortable. The staff was always pleasant.Genuine Expedia guest review
Air conditioner wasn't working. Maintenance responded promptly but didn't fix the problem. The fan worked but the room remained too warm.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for your feedback and taking the time to post a review. I wanted to take a moment to apologize for the problems that you experienced during your stay. I also apologize that your A/C was not working, we will follow up our staff to ensure the issue is corrected properly in the future. We take our statement of service very seriously and although frustrating, thank you for bringing this to our direct attention. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future and if you want to reach out to me prior to your stay I will personally ensure the success of your visit. Sincerely, Manny Valadez Rooms Division Manager
all staff was very helpful and nice, very clean and great breakfast.Genuine Expedia guest review
"Excellent business stay at Galleria."
I was a little concerned about the construction in the area but this is a very nice hotel with spotless, clean common areas and much easier to access than it would appear with the interstate construction.Genuine Expedia guest review
"Very nice hotel close to the mall and highways"
The hotel staff was nice and gave good recommendation on things to do while in the Dallas area.Genuine Expedia guest review
I've stayed at the Sheraton several times. It's quiet, has clean rooms that are comfortable, and is close to great shopping and restaurants. Every time I've been there the gate to the parking lot has not worked, which is annoying, and this time the lobby area smelled of sewage. There was a lot of construction taking place outside of the hotel so maybe […] that had something to do with it. Read moreGenuine Hotels.com guest review
very nice, my wife and I have stayed at this hotel for the past 21 years every year for our annual anniversary trip. the guy that checked us in was very helpful friendly and gave us a gift certificate for a complimentary appetizer. the hotel has made a lot of upgrades over the years we love it there.Genuine Hotels.com guest review
"Initial Dallas Visit"
Road construction made it difficult to drive to the hotel. Once at hotel, it was clean and modern, the room was large enough and comfortable, and the work out facility was perfect. I selected this hotel because of the work out facility (gym). The one negative was being charged $12 a night for parking when there was plenty of "free" street parking right […] behind the hotel. Read moreGenuine Expedia guest review
"Overnight birthday party"
The pictures of the hotel were much nicer than what it actually looks like. Lobby was beautiful but the rooms were pretty basic and not very clean. Took three 10 years olds for an overnight stay and the goal was to let them swim, etc. Walked out to pool and about 15 young adults had obviously been out there all day. The pool was very small and there […] were beer cans, trash, glasses, etc. all over the pool deck which was a huge turn off for a mother with kids. Major construction in front of hotel which made getting in and out difficult. Booked the hotel based on price-got what I paid for. Read moreGenuine Hotels.com guest review
"good for shopping at galleria"
Fwy around the hotel was under construction and was inconvenient, but otherwise it was a good stay.Genuine Hotels.com guest review
Response by Sheraton Dallas Hotel by the Galleria Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon and hopefully the construction on the fwy will be finished by the time you return! Sincerely, Emma S Guest Relations Manager
"Very Nice and Comfortable"
It was nice. Great Hotel staff was friendly and delicious breakfast...Genuine Hotels.com guest review
"bathroom too small"
breakfast was really good, bathroom was too small, and the bathroom room door was like an obstacle. lifts were smelly and i felt that pungent smell in the room as well, bed sheets and blankets were clean.Genuine Hotels.com guest review
We were very disappointed with the hotel service. We were meeting with two other families for the weekend and the other two families had to cancel their reservation and stay at another hotel. Check in time is supposed to be at 3:00 pm but the rooms were not ready on time. The front desk even went as far as to tell us at least twice that they were sending […] someone up to our room with their keys and they did not. They finally got frustrated enough to cancel with the hotel and leave. Read moreGenuine Hotels.com guest review
Beds were very comfortable. Location was right were we needed it to be.Genuine Expedia guest review
Breakfast is great, rooms are small and kinda out dated.Genuine Hotels.com guest review
Spg made the difference, seperate floor, quiet, clean and comfortable. Starbucks coffee in room, free water bottles, breakfast was better than most, staff friendly and polite. Location no too bad. All the construction in the area really hinders on the accessibility of the property. Fitness center was great, pool was small and dirty. B+ overall..Genuine Hotels.com guest review
The hotel was lovely.. Only complaint is the bathroom was too small but still a nice room.. The staff was amazing!!! The girl at the front was super nice. She arranged for me to surprise my guy with wine and chocolate covered strawberries free of charge!! She made that night very special!!Genuine Hotels.com guest review
I had a little difficulty with the parking at first due to the major construction on the highway leading to the hotel but once in the hotel staff was very friendly. The Club Room was great and definitely would stay again. Breakfast in the morning was one of the nicest I have had and the location was great. The king bed was very comfortable, the water […] pressure was a bit weak but nothing that would result in me not staying again. Read moreGenuine Expedia guest review
"Texas family vacation - Dallas"
Great hotel. Would definitely stay again. Great breakfast.Genuine Hotels.com guest review
Excellent !!!Genuine Hotels.com guest review
"Downtown near Galleria"
Easy access to hotel, at the crossroads of major highways. Near Galleria, 10 min from heart of Dallas. Convenient.Genuine Expedia guest review
"Comfortable and clean"
Hotel was very nice and clean. Beds were amazingly comfortable and made for a great night's sleep! Decor was contemporary and urban, perfect for the heart of Dallas. With all the construction on major highways, it was a little difficult to get to the hotel.Genuine Hotels.com guest review
"FANTASTIC place to stay!!"
This hotel was so accommodating!! Everyone we encountered on our trip was friendly and very helpful. Our room was spacious and comfortable. I loved every minute of our stay! :)Genuine Hotels.com guest review
"Great place to stay"
Lovely facility. Great staff. Even though there was a large group function in hotel no noise on upper floorsGenuine Hotels.com guest review
The breakfast buffet was excellent! The lobby was very nice and updated.Genuine Expedia guest review
"Just love your beds!!"
Good experience, great beds and good price. Location is good as well.Genuine Expedia guest review
Very chic interior and friendly staff! Highly reccomendGenuine Expedia guest review
"Great hotel but highway construction"
I enjoyed my stay at this hotel. The breakfast buffet was phenomenal. The lobby lounge is nice to chill and watch a game or two. The bar next to the lounge is a good compliment but closing hours depend on how busy it is that night. Rooms were good. If you ever need assistance, talk to Edgar. He will go above to help you. The only negative comment I […] have is all the construction being done on the roads around the hotel. Read moreGenuine Hotels.com guest review
"jr suite great for small family"
we got the jr suite & it worked great for the 4 of us - my husband & I, our 2.5yr old & 10mo old. The breakfast was awesome & the staff very friendly & helpful. My only complaints were that the ice machine was broken on our floor & the toilet paper extremely thin. Granted, both very minor problems!Genuine Hotels.com guest review
Everything was wonderful, we had a great stay. ThanksGenuine Hotels.com guest review
"Good hotel for bussiness"
Good hotel for bussinness. You have dificulties to go everywhere at rush hours. I am a golfer And it is really far from the best golf courses in Dallas.Genuine Expedia guest review
"Service was outstanding!"
Waiter staff in restaurant and check in staff expemplified superb service!Genuine Expedia guest review
Nice staffing. Good location for biz and leisure. Hotel newly remodeled. It's facility is very goodGenuine Expedia guest review
Complementary breakfast buffet and internet. Ongoing road construction of major interstate highway. Near major shopping mall and transportation links.Genuine Hotels.com guest review
"Nike Elite camp"
Hotel was beautiful..view would have been gorgeous had there not been so much road construction but that is out of their control. Loved the breakfast!!!Genuine Expedia guest review
Very friendly staff and nice housekeepers. The only thing I didn't like was when it came time to leave they didn't offer a shuttle service to the airport. If you stay you'll need to call 15 minute early so they can get a taxi cab for you. The Taxi people people will charge you $52 usd to take you to DWF.Genuine Expedia guest review
"Great hotel by Galleria"
I had a great time at this hotel. I was only in town for a short stay, but got a fabulous rate on a club level room that included free breakfast as well. The club room is great because it is open 24 hours for you to grab a snack or a drink. Considering sodas normally cost $2 - $3 and are free 24 hours and beer or wine is $3-$6 during happy hour and […] it's free from 5-9. The breakfast was enough variety to tide you over until lunch and considering I got it free, it made my trip a little cheaper for me, which is always appreciated when I am paying for it, not my company. The staff was extremely friendly as was the room service staff. Read moreGenuine Expedia guest review
AwesomeGenuine Hotels.com guest review
Nice daily breakfast buffet with a very nice staff. Hotel has a nice ambience in the lobby and eating areas.Genuine Hotels.com guest review
I booked this room about 5 days prior to coming to Dallas, and at a great price. The staff were extremely helpful and sincere. I will be returning here.Genuine Hotels.com guest review
The hotel is in very good shape, close to galleria, bad front entrance , but I guess because of construction. It was very good deal compared to other hotels around . Free breakfast and internet. Room is nice but I didn't like their mattress.Genuine Expedia guest review
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