"Less than average"
Stay at the riverside Hilton for the convenience of being on the waterfront, but don't expect the rooms to amaze you. The hotel is very old, and it shows. Ceilings are really low, showers are tiny, rooms are small. There was a lot of noise anytime someone ran water (outside of our room). Amenities are nice but also pricey. I would recommend the best […] western or the new courtyard Marriott. Better price for the same convenience. Read moreGenuine Hotels.com guest review
"Wilmington NC trip"
Staff was excellent quality of the room was very good the only reason I won't rate it excellent is because the toilet clogged easily but the staff came right away and unclogged it. As far as location proximity to events was excellentGenuine Expedia guest review
Nice hotel. Very comfortable. Nice staff. Hall carpets and colors could use some updatingGenuine Expedia guest review
Awesome experienceGenuine Hotels.com guest review
"Hilton river view"
Bed was hard. Breakfast ticket was not picked up off door for the next early morning B'fast request. Only thing good was the location.Genuine Expedia guest review
"Really needs an update"
This hotel is overpriced for the quality of the hotel. The Hilton can charge this much because it's pretty much the only name brand hotel downtown...but it really needs to be renovated. This is the third time I have stayed at this hotel and I become a little less pleased every time I stay. The rooms are never completely clean...my sheets were dirty […] this time. I will not stay at this hotel again. Read moreGenuine Hotels.com guest review
"I'll stay again"
it was very awesome for priceGenuine Hotels.com guest review
"NO Customer Service"
The location is good and for the age and coastal climate the hotel is in pretty good shape. However, there is NO customer service. I had several problems mostly dealing with lack of interest or attitude from staff. On 5 different occasions over 3 days I asked to speak with the GM. He was never available and I was told one time that "he is really too […] busy to deal with guests". There lack of customer service is obviously a top down problem. Read moreGenuine Hotels.com guest review
We only stayed one night because we had a family function at the hotel. We had a room with two queen beds which was a decent size and overlooked the river. There was no refrigerator in the room and we were told no rooms had them. They said we could get one wheeled in if they were available. The first time we tried there were none available but we asked […] again later that night and they found one. Read moreGenuine Expedia guest review
MOST HOSPITABLE and ACCOMMODATING STAFF ALL AROUND!!! EXCELLENT-Highly recommend itGenuine Hotels.com guest review
"I would stay there again"
Wonderful staff, free internet, rooms are a bit outdated but otherwise a good choice. I would stay there againGenuine Hotels.com guest review
"Hilton River side"
Room had a smell, had to pay 9.00 per night since extra to park our car in the hotel parking lot didn't like that much already paid for our room you would think that would include parking.we have ben staying at the Hilton since late 90s, it will be our last time.Genuine Hotels.com guest review
Staff was very helpful and professional. Rooms were clean. The location of the hotel was the best part. Close walking distance to downtown. Never had to move the car :)Genuine Expedia guest review
"Best hotel in Wilmington"
Stayed there many times. Clean rooms. Bay view is actually nice. About 15 mins from beachGenuine Expedia guest review
"Not worth the price"
The staff is very nice. The outside looks fantastic but the inside and especially the rooms are cheap looking. I can stay at quality inn for less than half the price and it is nicer. The city view was the ugly top of the valet parking. And a parking garage.Genuine Hotels.com guest review
"Overpriced small rooms"
Check in and help was excellent. Although the room was clean, the room and the bathroom were very small and somewhat outdated.Genuine Expedia guest review
The hotel is really nice. I would have like a lil nicer room for the price. You're paying more for the location or the view that the actual room. Overall great hotel. Awesome experience.Genuine Hotels.com guest review
Easy to book at last minuteGenuine Hotels.com guest review
"Nice location on the river and nice staff"
Great location - good proximity to the river walk and the town. Room was clean.Genuine Expedia guest review
"Clean, beautiful views of the river"
Hotel was clean. Rooms although small were well appointed. Staff was great!Genuine Expedia guest review
Nice hotel, great stay. Only issue I had was finding parking I believe this was due to people there for the bar downstairs. However, they do offer valet service.Genuine Expedia guest review
"Relaxing week in Wilmington"
My husband and I stayed at this hotel to relax for the week and absolutely loved it. The staff was wonderful as was the accommodations. I have a bad back and the bed was so great; I didn't wake up with pain once! The only thing that was less than stellar was the fact that we stayed on the top floor and the ceiling had fallen in the conference room that […] was right beside our bedroom and no one cleaned it up for a week. Other than that, the stay was great! Read moreGenuine Expedia guest review
"Perfect Hotel for Historical Wilmington"
My fiance and I spent 4 nights at this hotel while we were in Wilmington for a wedding. The location is great, you can walk to almost anything in downtown Wilmington while being a short drive from anything else. The Hotel is right on the Riverwalk which is a perfect location. Would certainly recommend for anyone!Genuine Expedia guest review
"Great river views and walking distance for dinner"
Overall I enjoyed my stay but poor TV reception. Poor TV reception that resulted in no service for evening and morning viewing.Genuine Hotels.com guest review
"Wilmington is cool"
Hotel smelled like wet carpet. Could have just been a coincidence but I felt like I was going into a motel 6 not a hilton just from the smell. Rooms were really spacious and good amenities. Shower leaked everywhere though. Location was great and Wilmington is a really cool city but this was definitely not up to the par of what you expect when staying […] at a hilton hotel Read moreGenuine Expedia guest review
"Not your typical Hilton"
The shower hasn't seen bleach in quite some time and the lighting in the bathroom was so dim I had to use mirror over desk. Overcharged for valet still trying to sort that out!Genuine Hotels.com guest review
"Not up to Hilton standards"
Restaurant was not good. Food pretty awful although wait service was gracious. The room looked like it had not been vacuumed well. The light on the makeup mirror was out and several tv channels (the major networks) had no signal. Also could not get the thermostat to work.Genuine Expedia guest review
"Over night stay !"
Room service was great! Upon arrival and check in was good, got an upgrade to a suite. Room could use some new furniture pieces , but was very clean. We enjoyed our visit!Genuine Hotels.com guest review
It was a great hotel and great location the only downside was the hotel was very warm. I turned down the heat but that only helped for a short time and then the room became hot again. It wasn't a huge deal but just slightly uncomfortable. Other than that the hotel was great.Genuine Hotels.com guest review
"Overall excellent stay"
Free parking, a Ruths Chris inside of the hotel, and a 3 minutes walk from a wide variety of locally owned restaurants. If you like to stay out late there is also a good night life considering the size of the town. Customer service is great. Checkout isn't until noon and if you'd like place an order the night prior and you'll have breakfast brought […] up to your room the next morning. Honestly this hotel has everything you can ask for. Read moreGenuine Hotels.com guest review
"Old and Dingy"
This was not what I expected from a Hiton property. Very old, room looked like it was furnished from a thrift store. Mismatched decor, dirty carpet, worn furnishings, musty odor. Staff was friendly, only stayed one night. Will never stay there again. For the price, it was not worth it.Genuine Hotels.com guest review
"very nice..good choice"
Staff was fine..polite. Hotel and rooms were super clean and updated. Beds were very comfortable. Excellent views. The food on the breakfast buffet was not very good. Maybe because it was January and not many people around not as much went into it. There are so many good places to eat right around in walking distance...so next time thats what we would […] do. Read moreGenuine Hotels.com guest review
For a hotel that's four or five decades old, it was the best we could have expected. Our room was a little small. And even though we requested a smoking room, we didn't get one. The lady at the front desk told us there were only three smoking rooms in the entire hotel. There was some flaky substance in the bathroom sink. We made the best of it.Genuine Hotels.com guest review
After a not so great trip I spent my last night at the Hilton & it was such a pleasure! So comfy! Clean! & the best room service breakfast I've ever had!!! Thank you for taking care of me!Genuine Hotels.com guest review
"Noisy maids, no bar"
Everything was fine except the excessive noise and door slamming! We got there around 2pm. tried to take a nap. (7th floor) after one hour of listening to doors slamming every minute, I finally went out in the hall. 2 cleaning people were there going in/out of rooms and ice room. I asked them to stop slamming the doors every minute!! Next day, 9AM doors […] slamming again and yelling back and forth. The hotel was practically empty so it was not people staying there. Hotel needs a casual bar. We wanted soup or something when we got there, restaurant closed. :( Read moreGenuine Hotels.com guest review
"Not worth $200 a night"
The hotel is nice enough & the location is great...but the room was definitely NOT a $200/night room. No mini-fridge, no microwave, no jacuzzi tub, no breakfast...just a basic room. Other hotels that I have stayed at for this price have offered much nicer rooms and a lot more amenities - I have actually paid less for rooms at hotels that included spa […] treatments at their in house spa in the price or multi-room condo-like living spaces with beachfront views. This room, even with its great location downtown and views of the river, are not worth more than $125/night. Read moreGenuine Hotels.com guest review
"lovely time @ new years"
Really nice place to spend the New Year. Great location - close to Market Street, could walk anywhere. Leigh Ann (the concierge) was a joy to talk with, and had a lot of great recommendations - never met a nicer concierge! Room was a little small for the 4 of us, and did not have a fridge. But laundry service was great, wish they had a late night menu, […] also a bit sad they had no champagne available for new years, had to go to a bar to buy a bottle. Oh well. Other than that, great views of the river, very comfortable beds. Loved staying there! Read moreGenuine Hotels.com guest review
"On River Walk"
Room was extremely clean. Have stayed previously and had fairly comfortable bed but this time the mattress was obviously old and needs to be replaced. I have a back problem usually have no problem with hotel mattresses.Genuine Hotels.com guest review
My experience was good. Although, past 11 o'clock you can't make any noise other than a whisper. Management and other hotel employees will attempt to tell you this via knocking on the door when you're trying to go to sleep, and calling you. I do not recommend this hotel to anybody!Genuine Hotels.com guest review
great location the rooms are a bit out of date no fridgerator in the roomGenuine Hotels.com guest review
"Could be better"
Need to make sure the phone works next time. I wanted to order room service and could notGenuine Hotels.com guest review
"plenty to do"
pleasant staffGenuine Expedia guest review
"nice place to stay"
Verry convenient location the fitness room works great for me the only thing I would like to have had in the room is a mini refrigerator the room a little out dated but cleanGenuine Hotels.com guest review
Hubby and I had a nice stay at this Hilton. My only complaint is that the valet parking staff seemed a bit understaffed for a busy weekend. It was clean, quiet, and close to everything we wanted.Genuine Hotels.com guest review
Excellent stay. This was a mixed business and pleasure trip, so it was a perfect location for both. The hotel is clean and perfectly situated and has everything needed for business and for recreation. The restaurant on the ground floor by pool area had a quality breakfast buffet. And there were several out-of-the-mainstream restaurants in surrounding […] area within walking distance that were fantastic. The boardwalk provides a lovely morning walk along the water. Quaint little shopping in Cotton Exchange right across the street. We've stayed here several times and will stay here each time we come to Wilmington. Highly recommend to anyone staying for business or for recreation. Read moreGenuine Hotels.com guest review
"Not what I expected from Hilton"
Parking area was sparse and just weird to enter the hotel. Having to walk up the hill from back of hotel to get in... odd. The staff at the desk did not give guests their full attention. With bellhops at the door, I expected much better. We had a king room which was a double-sized room with a king big... thus, it was cramped. A king bed crammed into […] a double room with a bunch of furniture, desk, table, chair/ottoman, side tables, dresser... cramped! No room to even stretch. The bathroom was also camped, very small. Hardly any room to move. The tub/shower was... just unacceptable for a Hilton. Just a plain old... OLD... tub/shower, but plenty of hot water. Room service: the staff person asked if we actually wanted her to bring in the tray and where would she put it... seriously!... dessert was good. Next time, I will stay at Best Western over this Hilton. I would not recommend spending extra funds on this hotel. Read moreGenuine Expedia guest review
"Not a bad stay, but overpriced"
See title. Nothing was BAD, but I expect a lot more for the high price.Genuine Expedia guest review
"UNBELIEVABLY AWEFUL CRAPPY HOTEL I HAVE EVER SEEN"
AS SOON AS I HAVE ARRIVED, BUNCH OF DRUNKS WERE LURKING IN THE LOBBY MAKING NOICE. ONCE I CHECKED IN UPSTAIRS, THE NOISE GOT WORSE AS IF THE WHOLE ENTIRE FLOOR WAS HAVING A PARTY WITH PEOPLE RUNNING, SHOUTING, SCREAMING. LAUGHING OUT LOUD, ETC., I CHECKED IF THERE WERE ANY OTHER FLOORS THAT WERE QUIET, BUT TO NO AVAIL..THE INTERIOR IS GROSS AS IF YOU […] HAVE BEEN TRASPORTED BACK TO THE 70S..I BOOKED OUT OF THERE WITHOUT UNPACKING MY SUIT CASE. Read moreGenuine Expedia guest review
Fabulous!Genuine Hotels.com guest review
We came down for a friends wedding and the hotel is in a great location. The exterior and room was a little outdated. The bed was super comfy. A little sub par than my usual Hilton experience, but not a bad time at all.Genuine Hotels.com guest review
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