"UNBELIEVABLY AWEFUL CRAPPY HOTEL I HAVE EVER SEEN"
AS SOON AS I HAVE ARRIVED, BUNCH OF DRUNKS WERE LURKING IN THE LOBBY MAKING NOICE. ONCE I CHECKED IN UPSTAIRS, THE NOISE GOT WORSE AS IF THE WHOLE ENTIRE FLOOR WAS HAVING A PARTY WITH PEOPLE RUNNING, SHOUTING, SCREAMING. LAUGHING OUT LOUD, ETC., I CHECKED IF THERE WERE ANY OTHER FLOORS THAT WERE QUIET, BUT TO NO AVAIL..THE INTERIOR IS GROSS AS IF YOU […] HAVE BEEN TRASPORTED BACK TO THE 70S..I BOOKED OUT OF THERE WITHOUT UNPACKING MY SUIT CASE. Read moreGenuine Expedia guest review
Fabulous!Genuine Hotels.com guest review
We came down for a friends wedding and the hotel is in a great location. The exterior and room was a little outdated. The bed was super comfy. A little sub par than my usual Hilton experience, but not a bad time at all.Genuine Hotels.com guest review
"Not nice had a view if the parking lot"
The room was too small and you had to walk through the main lobby and the restaurant to get to the poolGenuine Expedia guest review
"Great view and location"
Bed was so comfortable with good sheets. Wonderful water pressure in shower. Loved walking out of hotel down river front.Genuine Hotels.com guest review
"Hotel in Wilmington"
The A/C went out of the entire hotel and the guest had to call down to the front desk to find out what was going on. There wasn't any communication from the staff to the guest. The best thing I can say about the hotel was that it was very clean. However, besides the cleaning staff you didn't see any other staff at the hotel. Also, each time that we […] went thru the lobby or needed something at the front desk there was only (1) there. Read moreGenuine Expedia guest review
"A little long in the tooth"
Dreary weather didn't help but the hotel is showing its' age. An easy walk to most of down town, views over the river to the battleship etc but I don't like room service trying to get into the room at 9am with no apology and I was not tempted to try breakfast or other food. Plenty of parking but I didn't expect to pay another $9 per night to park myself. […] Won't hurry back. Read moreGenuine Hotels.com guest review
Wow it was great-room was wonderful and clean! Great price!Genuine Hotels.com guest review
Hotel is in need of referbishingGenuine Hotels.com guest review
"Location was the redeeming value"
I was expecting more from a Hilton. The add on charges for microwave, refrigerator and PARKING were a surprise. The room was not cleaned well. New towels etc. but I swear the bathroom and carpet were never washed or vacuumed. The rug in the main hallways was worn and dirty looking, the concrete in the valet area looked like it hadn't been pressure washed […] in a long while and the stairwells were absolutely filthy and smelled like feet. My recent experience at the nearby Best Western was much more enjoyable. Read moreGenuine Expedia guest review
"nice hotel dirty pool"
over all we enjoyed our stay but the pool was not clear and made us not want to stay again. The rooms were clean and the staff was good.Genuine Expedia guest review
"I guess I didn't look the part"
I guess unless you look like you have money you don't get service at this hotel. I had to tell the front desk twice that they missed cleaning my room. I was in this hotel for a week and my room was only cleaned twice and that was after asking. My breakfast order was missed too. I was told by the valet that I wasn't to park where I was. This was without […] asking me if I had paid the additional $12.00 per day to have my car parked for me, which I did. All in all I did not receive the service that I thought I would get and will not book this hotel again. I love Wilmington but not the Hilton ! Read moreGenuine Hotels.com guest review
"Nice view of the river"
We were there for one night. Did not know that we had to pay for parking Rooms are okay. Staff was excellent. Would stay there again because of the customer service!! Thanks!Genuine Expedia guest review
"Nice hotel by the river"
Worth the price to upgrade to a river view room. Great location right next to lots of pubs and places to eat. Only 15-20 min to wrightsville beach.Genuine Expedia guest review
Always a great place to stayGenuine Hotels.com guest review
"Great location and easy to get to beaches"
Very pleasant break, great hotel, walked around battle ship and visited the local beaches. Would love to go backGenuine Expedia guest review
"Very nice one night stay"
I came to the Hilton to surprise my boyfriend for his birthday. I picked the hotel because it is 2 blocks from downtown Wilmington. I wanted to have a nice dinner and drinks and not have to worry about driving and that was a wonderful feeling. When we got to the room, I was very happy. It was modern and the bed was very comfortable. We had dinner and […] then decided to go back to the room which we thoroughly enjoyed. You get what you pay for... Read moreGenuine Expedia guest review
We love to stay here. Love the hotel.....can walk everywhere. Nice and clean.Genuine Expedia guest review
"Great downtown location and access to dining"
I travel three weeks out of the month and usually stay at the Hilton Garden in, Hampton Inn, or any other Hilton product. The Hilton Wilmington Riverside is in an awesome location. Access to retail, dining and the historic area is near perfect. The hotel itself could use an update. Staff are very friendly the rooms are clean yet shows its age. The […] dining experience is a bit of a disaster. Again, this is a mid grade facility so don't expect fine dining. A Ruth's Chris is attached to the hotel so go there if you want a proper meal. I mainly ate breakfast with my family for a week so I want to comment on that only. Breakfast is typical mass production type of meals. It's solid food but probably not worth the price ($14 buffet) if you are not a Hilton Honors members and get if for free. On this Fourth of July weekend they scheduled a hostess that was obviously new. She was nice but the experience required to handle the number of folks was not there. People were extremely upset and not pleased. The tables were dirty, used coffee cups were recycled by mistake and overall the service was poor every single day. Again, my expectation were not lofty as I know this is not a resort, but I'm talking about basic elements of service. Aside from the breakfast experience the other staff, from Valet to the front desk were first rate. In fact, they were so good it made the breakfast staff look worse. Read moreGenuine Expedia guest review
Great location within walking distance to restaurants and attractions. The rooms are on the expensive side for the amenities received. The rooms do not have a mini-fridge like most hotels in this price range. That was a big disappointment.Genuine Hotels.com guest review
"Staff and service"
From the time I checked in the Staff was friendly and helpful, going out of their way to assist me. When a bellman was unavailable to take my bags to my room the receptionist escorted me to my room and helped with my bags. The waiter at the restaurant was helpful with the menu and provided friendly and prompt service, answering questions about other […] amenities in the hotel, I would recommend this hotel to my friends. Read moreGenuine Expedia guest review
It was our 27th anniversary so we really enjoyed ourselves. Alot of attractions and the several beaches are within a reasonable distance from the hotel. Definitely was a great experience, took the dinner cruise, the food and atmosphere was great. No complaints.Genuine Expedia guest review
"Nice place to stay"
Overall a good place to stay in downtown Wilmington. It's obviously an older hotel that has been renovated and updated. The rooms are smaller than if the hotel was more newly built, but it served our purposes fine and the location in downtown can't be beat. We had a late night drink and desert at Ruth's Chris, the hotel's restaurant which was great. […] I'd stay there again when I'm in town if the price isn't too high. Definitely recommend! Read moreGenuine Hotels.com guest review
"Not at all worth the money."
I'll try to keep this short, since my entire stay was pretty awful. The hotel shuttle took 45 min to pick me up; I was hung up on 3 times when calling to find where the shuttle was. The front desk girl started my check-in, then stopped and helped another customer without explanation, then sheepishly smiled at me when she knew I knew what she had done. […] The room walls are so thin I could hear the woman next to me sneeze. The hotel is in desperate need of a remodel. The wallpaper is peeling everywhere. Cleanliness: the pillowcases were stained and there was a pile of dust and short curly hairs behind the door in the bathroom. The fire alarm went off and the front desk girls gave no explanation; there was no coordination or understanding of what was going on or where we needed to go. Was the hotel burning down, or was someone smoking in the bathroom? We never got an explanation and eventually just wandered back to our rooms. This hotel was far too expensive for what it was, especially in small-town North Carolina. Read moreGenuine Hotels.com guest review
"just an OK place to stay"
The staff was wonderful....but the hotel is old and in need of updates. Breakfast buffet was limited. Overpriced hotel on the water .Genuine Expedia guest review
Considering the price ($199), I was disappointed in the room size, decor, and the lousy view. The towel bar actually fell down in the bathroom, again not something I'd expect for the price.Genuine Hotels.com guest review
"Great spot on the River, walk to downtown"
Great location, bright interior, clean and modern, downtown is lively and adorable!Genuine Hotels.com guest review
"See you next time!"
Great location and view! Nice having the option of Starbucks or sit down breakfast although home fries were cold. One bed was missing the fitted bottom sheet but desk clerk was very apologetic and gave us free parking as a consession. Overall, however, a great place with friendly staff. Rooms are a little small but I wasn't planning to do a gymnastics […] routine in them. Great shower head! Rooms just slightly worn but clean. If I were staying longer I would have liked a mini frig. Despite minor issues, we all had a good stay and would book a stay again. Read moreGenuine Hotels.com guest review
We were in town for one night for a graduation. After traveling 14 hours we were looking forward to a good nights sleep however the HVAC controll did work which mad us very uncomfort .Genuine Hotels.com guest review
"Hilton Good Spot"
Enjoyed the stay there.. nice facility.. close to everything and FRONT street...Genuine Hotels.com guest review
Front desk receptionist charged us an addition $180 to check-in early. Maid service was non-existent. Had to call reception daily for clean towels and request the room be cleaned. These calls seemed to annoy the day shift receptionist and resulted in maid service for 1 of yhe 2 days we were there. Bathrooms are out-dated. Views of river and downtown […] location were the only saving graces of this hotel. Definitely not a Hilton caliber hotel. Redeeming factor was hotel Director credited our account the overcharge for the early check-in once I complained. Read moreGenuine Hotels.com guest review
"Paper thin walls."
This hotel has walls so paper thin that all four in my party had a horrible rest. So the next day we were all tired and irritable and it ruined the whole point of the getaway. I know the hotel can not control the behaviors of the guest but maybe the walls shouldn't be so thin that you can hear everything.Genuine Expedia guest review
Response by Hilton Wilmington Riverside Hi Kelli, Thank you for your recent stay and your feedback. It is true that we can not control other guests, however we make every effort to ensure it is peaceful on the floors at night so everyone can enjoy a restful sleep. I apologize that you did not have that experience. I hope you will return soon to give us another try.
I am a "germaphobe" and often travel with my own linens etc. but this hotel was exceptionally clean. We would definitely stay again.Genuine Expedia guest review
Response by Hilton Wilmington Riverside Thank you Cheryl, we appreciate the positive comments. We take great pride in keeping the hotel clean for our all of our guests. We look forward to your return.
"Hotel on river"
We had a couple problems with our room - TV and bathroom, but they were very prompt in fixing both, and gave us two days of free breakfasts for our troubles. The concierge was very helpful and friendly. Very nice breakfast. We were on the newer side of the hotel, so don't know what the other side was like. It was within walking distance of shops and […] restaurants. Read moreGenuine Hotels.com guest review
"No major complaints"
An ok hotel for a business stay. The room was not too spacious but looked clean. The room was a city view, two rooms away from elevators... Quiet but too bright at night due to projectors illuminating the front of the hotel.Genuine Hotels.com guest review
Very small rooms with few amenities. I don't think this hotel lives up to the Hilton name.Genuine Hotels.com guest review
rooms are very smallGenuine Hotels.com guest review
"Good Location, not much else"
The hotel has the best location I could find among others in Wilmington. But this place is nothing to write home about. Feels outdated, nickel and dime you wherever they can. Come on Hilton, Step it up.Genuine Hotels.com guest review
"Ok Hotel not worth the money"
Bathrooms need a major upgrade Rooms are very small but comfortable. I would recommend moving the joint room doors as noise travel from room to roomGenuine Expedia guest review
Response by Hilton Wilmington Riverside Thank you for your recent stay and review. I am sorry to hear that you did not feel the hotel was worth the money. We strive for every guest to have a positive, memorable experience and we do not achieve that, we appreciate you bringing it to our attention. We are making some exciting changes to the property this year, so we hope you will return soon to enjoy them.
"Riverside hotel with friendly atmosphere"
We enjoyed staying here while attending a reception and wedding at the preservation hall. It was great to take the trolley to the events. We enjoyed shopping and eating in town which was walking distance. If it was this fun in the middle of winter it would be great in the spring and summer. Nice front desk people!Genuine Hotels.com guest review
"Great hotel for a get-away"
Everyone was very friendly. Staff was more than willing to be helpfulGenuine Expedia guest review
Response by Hilton Wilmington Riverside Thank you Jason. We have a great team here, we are glad you enjoyed yourself. Come back soon.
"Convenient to Downtown and Nice Views of the River"
Convenient to Downtown and Nice Views of the RiverGenuine Hotels.com guest review
"Great stay, but annoying fire alarm"
We had great stay at the Wilmington Hilton except for one thing...the FIRE ALARM went off for 2 hours during the night over a faulty sprinkler head. Being told that there is no fire and to go back to your room only to have the fire alarm go off repeatedly as the maintenance staff repaired the sprinkler was little consolation to dealing with 2 hours […] of alarm and strobe lights--at least that part worked properly. The Hilton did not comp any of the room cost, but we at least we got an interesting story to share about our wedding night! Read moreGenuine Expedia guest review
Ive stayed in this hotel many times and will continue to do so in the future.Genuine Hotels.com guest review
comfortable setting, helpful staff, meeting rooms where good for the large group.Genuine Expedia guest review
"Wonderful river view, if selected"
Delightful and helpful staff, including pleasant housekeeper. Breakfast was very good and the staff attentive and timely. Only negative during my stay was shower drain was so slow that tub filled to half during my shower. Everything else was first rate.Genuine Expedia guest review
First of all, we stayed on our wedding night and just wanted a special evening. What we got instead was an attitude from check-in to room service. In the morning everyone was pleasant. However, that's not acceptable to me. If I only do my job 50% I don't suspect I'd be employed for long. Customer service is their job and they performed poorly. I'll […] never stay at the Hilton Riverside again. Read moreGenuine Hotels.com guest review
This hotel is in the perfect location if you are looking to explore Wilmington's culture and nightlife on the Cape Fear River. All you need to do is walk out if the hotel onto Front St and dozens of bars and restaurantsGenuine Hotels.com guest review
"One small, big issue"
A great location, walking distance to downtown Wilmington. Room was great...except the water was lukewarm at best. We called the front desk, the woman said "oh, that's normal, let it run for 5 minutes." Let it run for about 3 times as long, still lukewarm at best. We had to get up very early the next morning and had no time to waste on further discussions […] or waiting. We called it a night. Would love to give the hotel another chance and see Wilmington for the weekend, but would be wary due to the water situation. Read moreGenuine Hotels.com guest review
"I love this place!"
Its been quite a few years since I've stayed at a luxury hotel. I have really missed being treated like royalty~~~ Beautiful view of the river and riverwalk, the room was amazing. The bed was so comfortable, I slept for 11 hours!! I found only two negatives, $9.00 parking fee/night (this was not shown on hotels.com and there was a man sleeping on a […] picnic bench when I parked my car in the dark. Scared the heck out of me~ Read moreGenuine Hotels.com guest review
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