It was a great hotel and great location the only downside was the hotel was very warm. I turned down the heat but that only helped for a short time and then the room became hot again. It wasn't a huge deal but just slightly uncomfortable. Other than that the hotel was great.Genuine Hotels.com guest review
"Overall excellent stay"
Free parking, a Ruths Chris inside of the hotel, and a 3 minutes walk from a wide variety of locally owned restaurants. If you like to stay out late there is also a good night life considering the size of the town. Customer service is great. Checkout isn't until noon and if you'd like place an order the night prior and you'll have breakfast brought […] up to your room the next morning. Honestly this hotel has everything you can ask for. Read moreGenuine Hotels.com guest review
"Old and Dingy"
This was not what I expected from a Hiton property. Very old, room looked like it was furnished from a thrift store. Mismatched decor, dirty carpet, worn furnishings, musty odor. Staff was friendly, only stayed one night. Will never stay there again. For the price, it was not worth it.Genuine Hotels.com guest review
"very nice..good choice"
Staff was fine..polite. Hotel and rooms were super clean and updated. Beds were very comfortable. Excellent views. The food on the breakfast buffet was not very good. Maybe because it was January and not many people around not as much went into it. There are so many good places to eat right around in walking distance...so next time thats what we would […] do. Read moreGenuine Hotels.com guest review
For a hotel that's four or five decades old, it was the best we could have expected. Our room was a little small. And even though we requested a smoking room, we didn't get one. The lady at the front desk told us there were only three smoking rooms in the entire hotel. There was some flaky substance in the bathroom sink. We made the best of it.Genuine Hotels.com guest review
After a not so great trip I spent my last night at the Hilton & it was such a pleasure! So comfy! Clean! & the best room service breakfast I've ever had!!! Thank you for taking care of me!Genuine Hotels.com guest review
"Noisy maids, no bar"
Everything was fine except the excessive noise and door slamming! We got there around 2pm. tried to take a nap. (7th floor) after one hour of listening to doors slamming every minute, I finally went out in the hall. 2 cleaning people were there going in/out of rooms and ice room. I asked them to stop slamming the doors every minute!! Next day, 9AM doors […] slamming again and yelling back and forth. The hotel was practically empty so it was not people staying there. Hotel needs a casual bar. We wanted soup or something when we got there, restaurant closed. :( Read moreGenuine Hotels.com guest review
"Not worth $200 a night"
The hotel is nice enough & the location is great...but the room was definitely NOT a $200/night room. No mini-fridge, no microwave, no jacuzzi tub, no breakfast...just a basic room. Other hotels that I have stayed at for this price have offered much nicer rooms and a lot more amenities - I have actually paid less for rooms at hotels that included spa […] treatments at their in house spa in the price or multi-room condo-like living spaces with beachfront views. This room, even with its great location downtown and views of the river, are not worth more than $125/night. Read moreGenuine Hotels.com guest review
"lovely time @ new years"
Really nice place to spend the New Year. Great location - close to Market Street, could walk anywhere. Leigh Ann (the concierge) was a joy to talk with, and had a lot of great recommendations - never met a nicer concierge! Room was a little small for the 4 of us, and did not have a fridge. But laundry service was great, wish they had a late night menu, […] also a bit sad they had no champagne available for new years, had to go to a bar to buy a bottle. Oh well. Other than that, great views of the river, very comfortable beds. Loved staying there! Read moreGenuine Hotels.com guest review
"On River Walk"
Room was extremely clean. Have stayed previously and had fairly comfortable bed but this time the mattress was obviously old and needs to be replaced. I have a back problem usually have no problem with hotel mattresses.Genuine Hotels.com guest review
My experience was good. Although, past 11 o'clock you can't make any noise other than a whisper. Management and other hotel employees will attempt to tell you this via knocking on the door when you're trying to go to sleep, and calling you. I do not recommend this hotel to anybody!Genuine Hotels.com guest review
great location the rooms are a bit out of date no fridgerator in the roomGenuine Hotels.com guest review
"Could be better"
Need to make sure the phone works next time. I wanted to order room service and could notGenuine Hotels.com guest review
"plenty to do"
pleasant staffGenuine Expedia guest review
"nice place to stay"
Verry convenient location the fitness room works great for me the only thing I would like to have had in the room is a mini refrigerator the room a little out dated but cleanGenuine Hotels.com guest review
Hubby and I had a nice stay at this Hilton. My only complaint is that the valet parking staff seemed a bit understaffed for a busy weekend. It was clean, quiet, and close to everything we wanted.Genuine Hotels.com guest review
Excellent stay. This was a mixed business and pleasure trip, so it was a perfect location for both. The hotel is clean and perfectly situated and has everything needed for business and for recreation. The restaurant on the ground floor by pool area had a quality breakfast buffet. And there were several out-of-the-mainstream restaurants in surrounding […] area within walking distance that were fantastic. The boardwalk provides a lovely morning walk along the water. Quaint little shopping in Cotton Exchange right across the street. We've stayed here several times and will stay here each time we come to Wilmington. Highly recommend to anyone staying for business or for recreation. Read moreGenuine Hotels.com guest review
"Not what I expected from Hilton"
Parking area was sparse and just weird to enter the hotel. Having to walk up the hill from back of hotel to get in... odd. The staff at the desk did not give guests their full attention. With bellhops at the door, I expected much better. We had a king room which was a double-sized room with a king big... thus, it was cramped. A king bed crammed into […] a double room with a bunch of furniture, desk, table, chair/ottoman, side tables, dresser... cramped! No room to even stretch. The bathroom was also camped, very small. Hardly any room to move. The tub/shower was... just unacceptable for a Hilton. Just a plain old... OLD... tub/shower, but plenty of hot water. Room service: the staff person asked if we actually wanted her to bring in the tray and where would she put it... seriously!... dessert was good. Next time, I will stay at Best Western over this Hilton. I would not recommend spending extra funds on this hotel. Read moreGenuine Expedia guest review
"Not a bad stay, but overpriced"
See title. Nothing was BAD, but I expect a lot more for the high price.Genuine Expedia guest review
"UNBELIEVABLY AWEFUL CRAPPY HOTEL I HAVE EVER SEEN"
AS SOON AS I HAVE ARRIVED, BUNCH OF DRUNKS WERE LURKING IN THE LOBBY MAKING NOICE. ONCE I CHECKED IN UPSTAIRS, THE NOISE GOT WORSE AS IF THE WHOLE ENTIRE FLOOR WAS HAVING A PARTY WITH PEOPLE RUNNING, SHOUTING, SCREAMING. LAUGHING OUT LOUD, ETC., I CHECKED IF THERE WERE ANY OTHER FLOORS THAT WERE QUIET, BUT TO NO AVAIL..THE INTERIOR IS GROSS AS IF YOU […] HAVE BEEN TRASPORTED BACK TO THE 70S..I BOOKED OUT OF THERE WITHOUT UNPACKING MY SUIT CASE. Read moreGenuine Expedia guest review
Fabulous!Genuine Hotels.com guest review
We came down for a friends wedding and the hotel is in a great location. The exterior and room was a little outdated. The bed was super comfy. A little sub par than my usual Hilton experience, but not a bad time at all.Genuine Hotels.com guest review
"Not nice had a view if the parking lot"
The room was too small and you had to walk through the main lobby and the restaurant to get to the poolGenuine Expedia guest review
"Great view and location"
Bed was so comfortable with good sheets. Wonderful water pressure in shower. Loved walking out of hotel down river front.Genuine Hotels.com guest review
"Hotel in Wilmington"
The A/C went out of the entire hotel and the guest had to call down to the front desk to find out what was going on. There wasn't any communication from the staff to the guest. The best thing I can say about the hotel was that it was very clean. However, besides the cleaning staff you didn't see any other staff at the hotel. Also, each time that we […] went thru the lobby or needed something at the front desk there was only (1) there. Read moreGenuine Expedia guest review
"A little long in the tooth"
Dreary weather didn't help but the hotel is showing its' age. An easy walk to most of down town, views over the river to the battleship etc but I don't like room service trying to get into the room at 9am with no apology and I was not tempted to try breakfast or other food. Plenty of parking but I didn't expect to pay another $9 per night to park myself. […] Won't hurry back. Read moreGenuine Hotels.com guest review
Wow it was great-room was wonderful and clean! Great price!Genuine Hotels.com guest review
Hotel is in need of referbishingGenuine Hotels.com guest review
"Location was the redeeming value"
I was expecting more from a Hilton. The add on charges for microwave, refrigerator and PARKING were a surprise. The room was not cleaned well. New towels etc. but I swear the bathroom and carpet were never washed or vacuumed. The rug in the main hallways was worn and dirty looking, the concrete in the valet area looked like it hadn't been pressure washed […] in a long while and the stairwells were absolutely filthy and smelled like feet. My recent experience at the nearby Best Western was much more enjoyable. Read moreGenuine Expedia guest review
"nice hotel dirty pool"
over all we enjoyed our stay but the pool was not clear and made us not want to stay again. The rooms were clean and the staff was good.Genuine Expedia guest review
"I guess I didn't look the part"
I guess unless you look like you have money you don't get service at this hotel. I had to tell the front desk twice that they missed cleaning my room. I was in this hotel for a week and my room was only cleaned twice and that was after asking. My breakfast order was missed too. I was told by the valet that I wasn't to park where I was. This was without […] asking me if I had paid the additional $12.00 per day to have my car parked for me, which I did. All in all I did not receive the service that I thought I would get and will not book this hotel again. I love Wilmington but not the Hilton ! Read moreGenuine Hotels.com guest review
"Nice view of the river"
We were there for one night. Did not know that we had to pay for parking Rooms are okay. Staff was excellent. Would stay there again because of the customer service!! Thanks!Genuine Expedia guest review
"Nice hotel by the river"
Worth the price to upgrade to a river view room. Great location right next to lots of pubs and places to eat. Only 15-20 min to wrightsville beach.Genuine Expedia guest review
Always a great place to stayGenuine Hotels.com guest review
"Great location and easy to get to beaches"
Very pleasant break, great hotel, walked around battle ship and visited the local beaches. Would love to go backGenuine Expedia guest review
"Very nice one night stay"
I came to the Hilton to surprise my boyfriend for his birthday. I picked the hotel because it is 2 blocks from downtown Wilmington. I wanted to have a nice dinner and drinks and not have to worry about driving and that was a wonderful feeling. When we got to the room, I was very happy. It was modern and the bed was very comfortable. We had dinner and […] then decided to go back to the room which we thoroughly enjoyed. You get what you pay for... Read moreGenuine Expedia guest review
We love to stay here. Love the hotel.....can walk everywhere. Nice and clean.Genuine Expedia guest review
"Great downtown location and access to dining"
I travel three weeks out of the month and usually stay at the Hilton Garden in, Hampton Inn, or any other Hilton product. The Hilton Wilmington Riverside is in an awesome location. Access to retail, dining and the historic area is near perfect. The hotel itself could use an update. Staff are very friendly the rooms are clean yet shows its age. The […] dining experience is a bit of a disaster. Again, this is a mid grade facility so don't expect fine dining. A Ruth's Chris is attached to the hotel so go there if you want a proper meal. I mainly ate breakfast with my family for a week so I want to comment on that only. Breakfast is typical mass production type of meals. It's solid food but probably not worth the price ($14 buffet) if you are not a Hilton Honors members and get if for free. On this Fourth of July weekend they scheduled a hostess that was obviously new. She was nice but the experience required to handle the number of folks was not there. People were extremely upset and not pleased. The tables were dirty, used coffee cups were recycled by mistake and overall the service was poor every single day. Again, my expectation were not lofty as I know this is not a resort, but I'm talking about basic elements of service. Aside from the breakfast experience the other staff, from Valet to the front desk were first rate. In fact, they were so good it made the breakfast staff look worse. Read moreGenuine Expedia guest review
Great location within walking distance to restaurants and attractions. The rooms are on the expensive side for the amenities received. The rooms do not have a mini-fridge like most hotels in this price range. That was a big disappointment.Genuine Hotels.com guest review
"Staff and service"
From the time I checked in the Staff was friendly and helpful, going out of their way to assist me. When a bellman was unavailable to take my bags to my room the receptionist escorted me to my room and helped with my bags. The waiter at the restaurant was helpful with the menu and provided friendly and prompt service, answering questions about other […] amenities in the hotel, I would recommend this hotel to my friends. Read moreGenuine Expedia guest review
It was our 27th anniversary so we really enjoyed ourselves. Alot of attractions and the several beaches are within a reasonable distance from the hotel. Definitely was a great experience, took the dinner cruise, the food and atmosphere was great. No complaints.Genuine Expedia guest review
"Nice place to stay"
Overall a good place to stay in downtown Wilmington. It's obviously an older hotel that has been renovated and updated. The rooms are smaller than if the hotel was more newly built, but it served our purposes fine and the location in downtown can't be beat. We had a late night drink and desert at Ruth's Chris, the hotel's restaurant which was great. […] I'd stay there again when I'm in town if the price isn't too high. Definitely recommend! Read moreGenuine Hotels.com guest review
"Not at all worth the money."
I'll try to keep this short, since my entire stay was pretty awful. The hotel shuttle took 45 min to pick me up; I was hung up on 3 times when calling to find where the shuttle was. The front desk girl started my check-in, then stopped and helped another customer without explanation, then sheepishly smiled at me when she knew I knew what she had done. […] The room walls are so thin I could hear the woman next to me sneeze. The hotel is in desperate need of a remodel. The wallpaper is peeling everywhere. Cleanliness: the pillowcases were stained and there was a pile of dust and short curly hairs behind the door in the bathroom. The fire alarm went off and the front desk girls gave no explanation; there was no coordination or understanding of what was going on or where we needed to go. Was the hotel burning down, or was someone smoking in the bathroom? We never got an explanation and eventually just wandered back to our rooms. This hotel was far too expensive for what it was, especially in small-town North Carolina. Read moreGenuine Hotels.com guest review
"just an OK place to stay"
The staff was wonderful....but the hotel is old and in need of updates. Breakfast buffet was limited. Overpriced hotel on the water .Genuine Expedia guest review
Considering the price ($199), I was disappointed in the room size, decor, and the lousy view. The towel bar actually fell down in the bathroom, again not something I'd expect for the price.Genuine Hotels.com guest review
"Great spot on the River, walk to downtown"
Great location, bright interior, clean and modern, downtown is lively and adorable!Genuine Hotels.com guest review
"See you next time!"
Great location and view! Nice having the option of Starbucks or sit down breakfast although home fries were cold. One bed was missing the fitted bottom sheet but desk clerk was very apologetic and gave us free parking as a consession. Overall, however, a great place with friendly staff. Rooms are a little small but I wasn't planning to do a gymnastics […] routine in them. Great shower head! Rooms just slightly worn but clean. If I were staying longer I would have liked a mini frig. Despite minor issues, we all had a good stay and would book a stay again. Read moreGenuine Hotels.com guest review
We were in town for one night for a graduation. After traveling 14 hours we were looking forward to a good nights sleep however the HVAC controll did work which mad us very uncomfort .Genuine Hotels.com guest review
"Hilton Good Spot"
Enjoyed the stay there.. nice facility.. close to everything and FRONT street...Genuine Hotels.com guest review
Front desk receptionist charged us an addition $180 to check-in early. Maid service was non-existent. Had to call reception daily for clean towels and request the room be cleaned. These calls seemed to annoy the day shift receptionist and resulted in maid service for 1 of yhe 2 days we were there. Bathrooms are out-dated. Views of river and downtown […] location were the only saving graces of this hotel. Definitely not a Hilton caliber hotel. Redeeming factor was hotel Director credited our account the overcharge for the early check-in once I complained. Read moreGenuine Hotels.com guest review
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