"Great spot on the River, walk to downtown"
Great location, bright interior, clean and modern, downtown is lively and adorable!Genuine Hotels.com guest review
"See you next time!"
Great location and view! Nice having the option of Starbucks or sit down breakfast although home fries were cold. One bed was missing the fitted bottom sheet but desk clerk was very apologetic and gave us free parking as a consession. Overall, however, a great place with friendly staff. Rooms are a little small but I wasn't planning to do a gymnastics […] routine in them. Great shower head! Rooms just slightly worn but clean. If I were staying longer I would have liked a mini frig. Despite minor issues, we all had a good stay and would book a stay again. Read moreGenuine Hotels.com guest review
We were in town for one night for a graduation. After traveling 14 hours we were looking forward to a good nights sleep however the HVAC controll did work which mad us very uncomfort .Genuine Hotels.com guest review
"Hilton Good Spot"
Enjoyed the stay there.. nice facility.. close to everything and FRONT street...Genuine Hotels.com guest review
Front desk receptionist charged us an addition $180 to check-in early. Maid service was non-existent. Had to call reception daily for clean towels and request the room be cleaned. These calls seemed to annoy the day shift receptionist and resulted in maid service for 1 of yhe 2 days we were there. Bathrooms are out-dated. Views of river and downtown […] location were the only saving graces of this hotel. Definitely not a Hilton caliber hotel. Redeeming factor was hotel Director credited our account the overcharge for the early check-in once I complained. Read moreGenuine Hotels.com guest review
"Paper thin walls."
This hotel has walls so paper thin that all four in my party had a horrible rest. So the next day we were all tired and irritable and it ruined the whole point of the getaway. I know the hotel can not control the behaviors of the guest but maybe the walls shouldn't be so thin that you can hear everything.Genuine Expedia guest review
Response by Hilton Wilmington Riverside Hi Kelli, Thank you for your recent stay and your feedback. It is true that we can not control other guests, however we make every effort to ensure it is peaceful on the floors at night so everyone can enjoy a restful sleep. I apologize that you did not have that experience. I hope you will return soon to give us another try.
I am a "germaphobe" and often travel with my own linens etc. but this hotel was exceptionally clean. We would definitely stay again.Genuine Expedia guest review
Response by Hilton Wilmington Riverside Thank you Cheryl, we appreciate the positive comments. We take great pride in keeping the hotel clean for our all of our guests. We look forward to your return.
"Hotel on river"
We had a couple problems with our room - TV and bathroom, but they were very prompt in fixing both, and gave us two days of free breakfasts for our troubles. The concierge was very helpful and friendly. Very nice breakfast. We were on the newer side of the hotel, so don't know what the other side was like. It was within walking distance of shops and […] restaurants. Read moreGenuine Hotels.com guest review
"No major complaints"
An ok hotel for a business stay. The room was not too spacious but looked clean. The room was a city view, two rooms away from elevators... Quiet but too bright at night due to projectors illuminating the front of the hotel.Genuine Hotels.com guest review
Very small rooms with few amenities. I don't think this hotel lives up to the Hilton name.Genuine Hotels.com guest review
rooms are very smallGenuine Hotels.com guest review
"Good Location, not much else"
The hotel has the best location I could find among others in Wilmington. But this place is nothing to write home about. Feels outdated, nickel and dime you wherever they can. Come on Hilton, Step it up.Genuine Hotels.com guest review
"Ok Hotel not worth the money"
Bathrooms need a major upgrade Rooms are very small but comfortable. I would recommend moving the joint room doors as noise travel from room to roomGenuine Expedia guest review
Response by Hilton Wilmington Riverside Thank you for your recent stay and review. I am sorry to hear that you did not feel the hotel was worth the money. We strive for every guest to have a positive, memorable experience and we do not achieve that, we appreciate you bringing it to our attention. We are making some exciting changes to the property this year, so we hope you will return soon to enjoy them.
"Riverside hotel with friendly atmosphere"
We enjoyed staying here while attending a reception and wedding at the preservation hall. It was great to take the trolley to the events. We enjoyed shopping and eating in town which was walking distance. If it was this fun in the middle of winter it would be great in the spring and summer. Nice front desk people!Genuine Hotels.com guest review
"Great hotel for a get-away"
Everyone was very friendly. Staff was more than willing to be helpfulGenuine Expedia guest review
Response by Hilton Wilmington Riverside Thank you Jason. We have a great team here, we are glad you enjoyed yourself. Come back soon.
"Convenient to Downtown and Nice Views of the River"
Convenient to Downtown and Nice Views of the RiverGenuine Hotels.com guest review
"Great stay, but annoying fire alarm"
We had great stay at the Wilmington Hilton except for one thing...the FIRE ALARM went off for 2 hours during the night over a faulty sprinkler head. Being told that there is no fire and to go back to your room only to have the fire alarm go off repeatedly as the maintenance staff repaired the sprinkler was little consolation to dealing with 2 hours […] of alarm and strobe lights--at least that part worked properly. The Hilton did not comp any of the room cost, but we at least we got an interesting story to share about our wedding night! Read moreGenuine Expedia guest review
Ive stayed in this hotel many times and will continue to do so in the future.Genuine Hotels.com guest review
comfortable setting, helpful staff, meeting rooms where good for the large group.Genuine Expedia guest review
"Wonderful river view, if selected"
Delightful and helpful staff, including pleasant housekeeper. Breakfast was very good and the staff attentive and timely. Only negative during my stay was shower drain was so slow that tub filled to half during my shower. Everything else was first rate.Genuine Expedia guest review
First of all, we stayed on our wedding night and just wanted a special evening. What we got instead was an attitude from check-in to room service. In the morning everyone was pleasant. However, that's not acceptable to me. If I only do my job 50% I don't suspect I'd be employed for long. Customer service is their job and they performed poorly. I'll […] never stay at the Hilton Riverside again. Read moreGenuine Hotels.com guest review
This hotel is in the perfect location if you are looking to explore Wilmington's culture and nightlife on the Cape Fear River. All you need to do is walk out if the hotel onto Front St and dozens of bars and restaurantsGenuine Hotels.com guest review
"One small, big issue"
A great location, walking distance to downtown Wilmington. Room was great...except the water was lukewarm at best. We called the front desk, the woman said "oh, that's normal, let it run for 5 minutes." Let it run for about 3 times as long, still lukewarm at best. We had to get up very early the next morning and had no time to waste on further discussions […] or waiting. We called it a night. Would love to give the hotel another chance and see Wilmington for the weekend, but would be wary due to the water situation. Read moreGenuine Hotels.com guest review
"I love this place!"
Its been quite a few years since I've stayed at a luxury hotel. I have really missed being treated like royalty~~~ Beautiful view of the river and riverwalk, the room was amazing. The bed was so comfortable, I slept for 11 hours!! I found only two negatives, $9.00 parking fee/night (this was not shown on hotels.com and there was a man sleeping on a […] picnic bench when I parked my car in the dark. Scared the heck out of me~ Read moreGenuine Hotels.com guest review
"Will Stay Again"
Great location on the riverwalk, friendly and responsive staff, room was clean and quiet (we had a view of downtown). This hotel is a little dated but for it's age has been well maintained. I like the close proximity to the walk, battleship, quaint shops and historic architecture and will pay extra for some of the upscale conveniences this hotel of […] fers. Read moreGenuine Expedia guest review
Since I booked the hotel room on a 1-day Expedia sale, I wasn't expecting to actually get the "riverfront" room initially described. We were pleasantly surprised with a nice room, great shower, and beautiful view of the river. The bathrooms were a little small, but the great shower more than made up for lack of space. The beds were extremely comfortable […] and the TV very nice. It's quite convenient to the shops and restaurants, too. Read moreGenuine Expedia guest review
"No! Waste of money"
For the money and location it would seemed that you were staying in a Hilton... Not the case rooms and building need an overhaul. Room smelt must and way to small. Air conditioning was noisy and the bathroom well gross! Location is under construction and the overall noise in the hotel was obserd. Don't bother paying a dime to stay at this hotel.Genuine Expedia guest review
Great Location would gladly return,great river view from our room,excellant Ruths Chris Steak House!Genuine Hotels.com guest review
"Great weekend away"
Husband and I went for a weekend away and had a wonderful stay. He started get sick and wasn't feeling very well so one of the days we were only out of the room for a couple of hours. Even hanging around the room all day we had a wonderful time and the cleaning staff came in and tidied everything up wonderfully in that short time we were out! Great […] looking room, spacious, and a very comfortable king size bed. We had a river-view room and it was a beautiful view! Large (and clean!) bathroom and very good looking amenities. It was relatively quiet and we weren't bothered by the staff much at all. Not in the heart of downtown but an easy walk to restaurants/bars/shops which we did. Definitely would stay again and would recommend. Side note: We reserved on an Expedia 1/2 off sale, so the price was GREAT for us Read moreGenuine Expedia guest review
"Loved the location!"
Perfect location! The hotel was nice and clean..... great value!Genuine Expedia guest review
Hotel was nice and in a great area. The rooms were very nice (a Little small, but clean).Genuine Expedia guest review
"close to downtime"
we enjoyed the hotel very much! It was in a good, convinient location, walking distance to all downtown, would definitely use againGenuine Hotels.com guest review
"Treated Like A Second Class Citizen"
Upon my arrival I noticed that other guest were being greeted by hotel staff and they were assited with there luggage, while my wife and I were going unnoticed although there were other hotel staff standing around. While inside I stood in line to check in and other guest who came in after me were allowed to step in front of me, when I made mention of […] it, the response to me was "Oh, I did not see you there". I knew of areas in the south where this could happen but I did not expect this from a Hilton Hotel. Read moreGenuine Hotels.com guest review
We had a great time while we were there. There was a lot to do within walking distance.Genuine Expedia guest review
"Great area, close to shopping and eating"
Try the hotel cafe. Great food, turkey reuben and sweet potatoe waffle fries are incredible.Genuine Hotels.com guest review
"Great hotel for waterfront experience"
The Hilton Riverwalk is in a great location on the waterfront. It is within walking distance of several restaurants and stores. There was music playing downtown in the evening and a farmer's market during the day. The hotel could not accomodate our bed type request due to a large wedding party, so they gave us complimentary breakfast for our entire […] stay. The breakfast was very good and the staff was very friendly. Read moreGenuine Expedia guest review
"Neighborhood, bath products, pool - best in town"
The staff is nice. They go the extra distance to be helpful. However, for a Hilton, it does not live up its reputation although, honestly, it's probably the best hotel in Wilmington where I've been going for many years.Genuine Expedia guest review
"Great Romantic Getaway in Wilmington"
Small bathroom and older fixtures. Staff very pleasant. Excellent location for restuarants and enjoying the River Walk.Genuine Expedia guest review
"Not what I expected from a Hilton!"
The staff was very friendly and polite. This is an older property with small rooms. They only offer two doubles or one king option. We had a family of four and it was very tight in the room with our luggage and sleeping two in a double bed was very uncomfortable. The only redeeming quality about this hotel is the location being right near the river […] and attractions. Read moreGenuine Hotels.com guest review
"Great Concierge...Poor Housekeeping Service"
Great hotel in a fantastic location...and the concierge did a great job BUT the housekeeping was VERY SLOW to get the room cleaned every day...they did a GREAT job once it was cleaned...with the exception of leaving us with ONE towel on one occasion! The front desk corrected the problem quickly.. AND I REFUSE to pay a fee to use the internet or print […] our boarding passes for our airline in their business center...also kudos on a GREAT pool...so.overall a very nice hotel with a few annoyances. Read moreGenuine Hotels.com guest review
Lovely motel. The elevators needs refurbishing or perhaps just another set of elevators installed. The room was clean, great view (and I received a good price booking online compared to other travellers). It was easy to walk to all the shops and restaurants in the area. The staff was unvelievably friendly.Genuine Hotels.com guest review
The hotel was very cleanand well apointed and the staff were very friendly. but the thegreat thing about this hotel was the location.Genuine Hotels.com guest review
Spectacular view of the river from the 9th floor. Beautifuly decorated. Very helpful staff. The Concierge could not have been more helpful to ensure that we had a fantastic meal in one of their resturants. Would stay here again in a heartbeat.Genuine Expedia guest review
"Great gym, yummy food, but kinda gross"
The hotel is in much need of deep cleaning and updating. Paint is chipped off the walls everywhere, the carpets are nasty, elevators dont work well and are super old, in general everything feels old and dirty. The maids in my room must have picked up a towel that I had placed on the bathroom floor and hung it up with the clean towels since it was covered […] in (I hope) my hair! You get the sense that they dont put much money or effort into keeping the hotel clean. The AC system is old and makes far too much noise to sleep. The views are great though and the hotel restaurant has a decent breakfast (service is lousy though and one of the female wait staff has a bad attitude). Ruth Chris is also in the hotel; I can never complain about that place- amazing steaks and service (if only it could be half the price so I'm more able to afford it :)) Read moreGenuine Hotels.com guest review
The shower head was the best shower head of I have ever experienced!Genuine Hotels.com guest review
It was our seventh annv. we enjoyed the veiw and the quietness. Thanks! ED & BJGenuine Hotels.com guest review
Hotel was nice. Wait staff at breakfast buffet not so much. Mattress's need to be replaced, love wife but we sank in the middle of the bed, tried the other bed, same thing. These few things fixed and it would be a 5.Genuine Expedia guest review
I got to the hotel, it was clean and kinda small if u get double beds... When I get in the shower it was broke... When I called the front desk it took them 10mins. To send maintenance which was good... Other than that I had a great stay... Walking distance of everything club, bar, food...Genuine Hotels.com guest review
"Looking back, not worth it."
The interior of the hotel and the room was nice but I was expecting more from Hilton. The bathroom was to small for two people at one time. At the pool, the towels were small and rough to the touch. They ran out of towels each time we were at the pool. Charging for parking? Charging for more than one person in a room? This Hilton needs to make some […] improvements. The location would be the only reason I would return. Read moreGenuine Expedia guest review
"excellent view of the river, boardwalk and USS NC"
Very Quick check in, friendly staff. I felt safe and well cared for. Check out was smooth and the bell hops were trust worthy. I will return there again.Genuine Hotels.com guest review
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