"Lost reservation terms"
Booked a double queen room for 3 adults and 2 nights, Arrived after midnight. Room had only 1 bed. Called office, told me that reservation was for 2 adults ,1 bed. I told them i paid for a double queen room, they had no other rooms. Office had no suggestions on how to resolve problem. Went to car and got hard copy of conformation, went to front desk, […] wonderfull employee offered me a second single room on same floor free of charge. Problem solved, very happy. Employees DO make the difference! Read moreGenuine Hotels.com guest review
The staff was nice but the room was dirty and smelled mustyGenuine Expedia guest review
Paying for parking not clear.Genuine Hotels.com guest review
Overall I have to say we were satisfied with our stay at Hilton .. The breakfast buffet was really good , rooms were good , the pool is small . Good place to stay . Staff at the restaurant were really nice and friendly ..Genuine Hotels.com guest review
We arrived at breakfast late yet the kitchen supervisor had fresh fruit cut and delivered a plate directly to our table. We felt she went above and beyond exceptional customer service.. Housecleaning staff always greeted us with a warm friendly smile and asked how we were, letting us know if we needed anything to ask.Genuine Expedia guest review
"seems fine but could have a few additional service"
the wifi costs $9.95 a day for the room but you can get free wifi if you go to the lobby. There isn't any washer or dryer in the hotel. If you want ice you have to go to the bar to fill up a cooler. Other than that the room was nice and clean (except for the old carpet, glad I brought slippers). The restaurant is exceptional and has a great selecti […] on. Read moreGenuine Hotels.com guest review
wish we didnt have to pay for parking after getting a room there but overall the hilton is great.!Genuine Hotels.com guest review
"It was a never nice hotel on the inside"
My 3 nights that I was there it was pretty good. And I loved the lady that clean our room because she took the time to organize some of my stuff. But the one thing that I hate was that I asked 3 times for a mini fridge and never got it but they just kept saying they would bring it up.Genuine Hotels.com guest review
"Stay was OK but not great"
Our room was nice, and the hotel was clean, however several things would have made it a 5. First, when we were deciding where to stay we usually look for wi-fi & breakfast. The hotel website said wi-fi "available" so we assumed free, WRONG. Also, we prefer to stay where breakfast is included in the room and we did know going into this place that was […] not an option unless we stayed on the "Executive" level for an upcharge. The website also said parking available' again not free. Finally, when we got our Hotel.com confirmation there was a total charge listed and when we got to the hotel the charges were different and they tried to "pre-authorize" our credit card for and even larger amount than they claimed they were charging. This did get resolved, however it made for a very stressful, and embarrassing check-in. The only positives were, the pool was nice and the free shuttle to the Metro-Link was a must have for us as we were going to the Ball Game that weekend. Probably won't be our top choice in the future. Sorry Read moreGenuine Hotels.com guest review
Response by Hilton St. Louis Airport Dear Holly, Thank you for taking the time out of your schedule to provide us feedback through Hotels.com. Thank you for posting your review. I'm sorry that you had a disappointing experience at our hotel during your stay. We do everything we can to ensure that our guests have a positive experience and we sincerely apologize we did not meet your standards. Please know that your feedback will be taken into consideration as we are continuously working to improve our guests’ experience. We hope that you will stay with us again during your next visit to the area so we may better demonstrate our commitment to your comfort. Thank you again for sharing. Sincerely, Ryan Konz General Manager
The room was an average hotel room. The pool was a bit small for the amount of rooms/customers at the facility. There was a thermostat in the room but it seemed to be there just for looks as the temp did not change when the thermostat was adjusted. Also, watch the overnight parking fee of $10.Genuine Expedia guest review
"Great Hotel at Airport"
Hotel, including both room service and dining room, was excellent although pricey. Surprisingly, a box lunch available at the front desk was both good and cheap. Staff was excellent, moving one of our rooms to make them adjacent even though the hotel was fully booked. Staff was helpful and knowledgeable with respect to the business center and the pool […] and workout areas were first rate. Our only disappointment was that we were guaranteed smoking rooms and learned upon check-in that the property is now fully non-smoking. Read moreGenuine Hotels.com guest review
"Worse customer service ever"
Room was not ready on time. Waitress took my order only to have somebody completely different come out 45 min later and say they were out of that food. Called down to front desk at 515 to order a taxi pick up at 630, waited an waited til 650 an called taxi company back they say they werent called but will send one right out.Genuine Expedia guest review
Halls were hot. Elevator broke. Coffee pot messed up. No hot water. Windows filthy. Noise in halls until 430 amGenuine Hotels.com guest review
Checked in on a friday and checked out sat morning. didnt stay in the hotel much at all. did have issues with how small the bathroom was and how none of the ice machines worked in my tower. everything else was great.Genuine Expedia guest review
"Nice clean comfortable hotel.Efficient shuttle to"
A very pleasant experience. Very clean nice inside and out.Genuine Expedia guest review
"Perfect for an extended layover"
Quiet, close to airport, prompt shuttle service. Easy to get some quick rest.Genuine Hotels.com guest review
"2 stars if I am being generous"
Staff was nice and helpful. We stayed on the second floor. The floor had a horrible smell. There was mold stains outside the elevators and other stains throughout the hotel. The air was really dry. We were dissappointed and will not be staying there again.Genuine Expedia guest review
"Great for people who are flying out."
The lobby is new and renovated, but rooms are not up to par. Our room had a toilet that moved, the glasses were dirty, and toiletries were used up. The mattress was squeaky. There were a lot of people swimming in the pool and a mix a people staying from business, to honeymooners, to families. The airport shuttle began at 4am which was the best part. […] We didn't get a chance to enjoy the free breakfast. Read moreGenuine Hotels.com guest review
"good convenient hotel."
liked the convenience to the airport. Clean and comfortable. Will stay again.Genuine Expedia guest review
Nice hotel but restaurant staff could have been better.Genuine Expedia guest review
"It was safe but that’s about it."
The hotel advertised a “full” breakfast but in fact it was continental, with boiled eggs with chunks out of them, and all served in styrofoam—a problem if you wanted to make the oatmeal in the microwave. We thought we could get around it by using the hot water dispenser for the tea, but it tasted so strongly of coffee that we could not eat it. They […] did have a waffle maker, which was the best thing. The juice was really thin and watered down. The halls had whitish particulate matter all along the edges of the green carpet; it was never vacuumed during our 5 day stay and the last time was probably long before. They were doing renovations downstairs and this may have contributed to it. The water glasses in the room were styrofoam, and not replaced day to day—sometimes, we had to go downstairs to get new ones—the old ones disappeared. All in all, it was disappointing, and we would never stay there again (and we saw that it is going to be changed to a La Quinta, so we will never go under that name). I expected a modest, typical hotel but it was much more of a dive than I had expected. Read moreGenuine Expedia guest review
I stayed for one night and I have to say that it was horrible. The service was the most horrible experience ever. Starting by the front desk Edwin was not helpful at all the room service 40 min to get a pizza and not enough towels when they finally decided to bring some to the room it was passed midnight. I wouldn't recommend this place to anyoneGenuine Hotels.com guest review
"staff is helpful"
I liked finding a good deal again at this hotel for my annual visit for St. Louis Cardinals baseball games. It is great to have amenities like internet and a pool, I used both. And I liked having a drink at their bar after one game. when I was checking out I was pleased that an employee was able to get me directions to my next destination, forgot my […] map. great location near the airport and metro-link. well-kept facility, very clean. highly recommended. Read moreGenuine Hotels.com guest review
The bathroom sink was my problem. It really needed cleaned under the top edge. Otherwise everything was goodGenuine Hotels.com guest review
i paid for a free breakfast with expedia and never got it. very disappointed.Genuine Expedia guest review
"Nice airport hotel."
Hotel was excellent. Very comfortable beds. The only issue was that our flight arrived late and we called to request a shuttle pick up. After waiting 20 mins., we called again to find out the driver was in the lobby and hadn't even left yet. It was 2 a.m. and we didn't like having to wait for a shuttle that was 3 mins. away.Genuine Expedia guest review
The rooms were clean the staff was friendly the pool was nice the gym was good.the parking costs $10 a night as a guest the WiFi was $9.95 a night parking was limited the rooms were small for a 2 queen and I don't think $120 a night was worth it.Genuine Hotels.com guest review
Comfortable, but the walls are thin and could hear talking in the next room. Also, it was difficult to shut the room door; therefore, doors were being slammed all hours of the night. The staff was very professional and pleasant.Genuine Hotels.com guest review
Check in quick and efficient; rooms clean and very comfortable; bathroom amenities very nice including thick, fluffy towels. All service personnel friendly and very accommodating. Restaurant with limited choices but somewhat better quality of cooking than typical hotel. Airport shuttle service easily accessed every 15 minutes and free.Genuine Hotels.com guest review
The front desk guy Rodney was excellent. Keep him we need a lot of them in this industry. The other guy was flirting with a guest in front of us, very unprofessional. The room smelled mold and old people. Aircon was not working. Really did not like the room. Overall the hotel is cute and big.Genuine Hotels.com guest review
"Airport Hilton Hotel St. Louis"
Checked in early, around 10:00am and was given a room and did not have to wait until 3:00pm. Staff is very friendly and helpful. Was there for one night and did not experience the restaurant or lounge. Hotel is clean and well- kept. Hotel has free airport shuttle (tips accepted by driver, but no pressure to tip). Very enjoyable experience.Genuine Expedia guest review
"All good things"
The room was huge and very clean and comfy. Since it is such a huge hotel, it was a bit of a hike to make it to our room from the lobby, and some of the hallways were really hot, but otherwise no complaints. We got the breakfast and it was really very nice! All the staff were very kind. Great stay!Genuine Hotels.com guest review
"Not Bad... I guess"
I didn't like having to pay for parking and it was not well explained. Hotel was ok but I would look around before you get a room. Pricey for location. Clean rooms, Free Wi-Fi IN LOBBY not ROOM and no mini-fridge in room BOO!Genuine Hotels.com guest review
"Nice hotel close to Airport"
The front desk agents were very friendly, professional and exceeded my expectations.Genuine Expedia guest review
"The ROOM is nice..."
The room was nice, no doubt. It wasn't the newest building, but it was very clean and well kept inside the rooms. The rest of the hotel wasn't exactly 5 star, however. My wife and I saw rate on the room and jumped, because it was a good price. I see now why the rate was as it was. I know the neighborhood isn't the best here, but I had no idea that the […] very same neighborhood would be hanging around the front and lobby of the hotel for extended periods of time. There was a man that was hanging outside the front of the hotel for at least three hours that afternoon. And he most certainly was not employed by the hotel. Like I said, the room was very nice, and the staff was very friendly too, nothing against the hotel itself. But I felt too uncomfortable to utilize the rest of the hotel, which looked very nice, due to the people loitering around. Read moreGenuine Hotels.com guest review
"Nice but not great"
The room was clean and nice and the hotel staff was polite and friendly. My main complaint is the cost. It's a Hilton, so I didn't expect a cheap fee, but overnight parking costed $10, WiFi in the room was not free, and room service had three separate additional charges, with gratuity as well as a delivery fee. It was a comfortable stay, but I could've […] stayed somewhere much cheaper and gotten more convenience. Read moreGenuine Hotels.com guest review
Hotel service is ok but excellent.Genuine Hotels.com guest review
Top notch stayGenuine Hotels.com guest review
The staff was great! I arrived late on a Sunday and the kitchen had closed 30 min before. They opened up the kitchen and cooked me a cheeseburger and fries. Great staff.Genuine Hotels.com guest review
It was much more convenient than I thought. The drive to WashU was easy.Genuine Expedia guest review
Helpful staff, great breakfast buffetGenuine Hotels.com guest review
"Needs Some Help"
Okay for a short stay... PROS-Small but adequate gym, bar was good, overall clean CONS-Location, food at the restaraunt was not good, low quality ingredients...Genuine Hotels.com guest review
"Great breakfast buffet and indoor pool"
Disappointed there is no longer any hot tub. Placed in regular room when paid for executive room. They did move us and comp breakfast in response.Genuine Hotels.com guest review
"quiet and wonderful"
its a great staging hotel to start a vacation. they accept long term parking which is a big plus. the lounge is a terrific place to start your vacation with quality cocktails. the rooms are very quiet and clean. the shuttle service to the airport is on time and prompt. we loved our stay. oh by the way if you join Hilton honors you can rack up a free […] stay in no time. Read moreGenuine Expedia guest review
"Nice, but needs renovation"
You can tell it's one of the older Hilton hotels, and could an update. That being said, the room was super comfortable, and the staff were very nice. The room service was not as great - the meals felt microwaved.Genuine Hotels.com guest review
Someone was trying to us my credit card number that was on file to make charges! I'm glad my back caught them early and cut my card off!Genuine Hotels.com guest review
It was very clean and beautifulGenuine Hotels.com guest review
Overall, the hotel is very nice, clean and comfortable. There was a fee for overnight parking as well as internet, that a bit much. The hotel front desk staff was not knowledgeable about local restaurants or gluten free options of their own. There always seemed to be three or four people working the front desk, but only two actually helping customers, […] the line to wait was long. Customer service is lacking at the front desk specifically. Read moreGenuine Hotels.com guest review
WE have been staying in this hotel before. So the choice was not difficult to reorder a stay. We did this time a prepaid booking. Oh so convenient when leaving for the airport very early in the morning. The shuttle to the airport runs starting 4 AM every 15 min and takes only minutes to reach the check in area. I used the hotel's computer to get my […] boarding passes and to prepay checked luggage. Read moreGenuine Expedia guest review
"perfect airport location"
Stay was uneventful and comfortable. Upon getting to my room on the executive floor, discovered the bathroom was flooded. Was immediately put into an identical room on the same floor with no problems. Only hiccup was on checkout. I had received a hefty bill under the door for $89 for the 3 days of wifi for 2 devices. Thankfully I had printed out my […] voucher that listed wifi as complementary, AND had asked on checkin if there was a limit to the number of devices that was included and was told no, any number would connect. The front desk removed the charges in 2 seconds, and I was on my way. Very comfortable hotel, great location, attentive staff, drink, appetizer, and breakfast vouchers if on executive floor. Be careful of the airline crews in the hotel bar! They'll pull you into a good time even if you're only stopping in for a quick drink and appetizer! I paid with a nice fat hangover on the flight home! Good times. Read moreGenuine Hotels.com guest review
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