All hotels in St. Louis, Missouri, United States of America
1 room, 2 adults
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10330 Natural Bridge Rd, St. Louis, MO, 63134, United States of America, ‏‎855-239-9397
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 766 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.0
5.0 / 5Outstanding
It was wonderful. Wish there were fridges and microwaves. But everyone is so nice. Had a great stay.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Jennifer, Thanks again for staying with us and for providing feedback on your experience. I'm happy to see that you found our staff to be so nice. We would be happy to provide a refrigerator in your room the next time you visit. We also have a microwave available in our gift shop that is open 24/7. At Your Service Dwight Luna Director of Rooms
2 night family trip Oct 23, 2015
Jennifer
US
5.0 / 5Outstanding
"Great Hilton!!"
GORGEOUS Hilton!! If you like watching planes, it is literally right next to a runway, but the noise was not a problem. Room Service was terrific, fast, and the food was amazing. The room was VERY comfortable, clean, large enough, and they are pet-friendly (for a charge). Everyone was friendly and I highly recommend it here.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks Adam! Your feedback is very much appreciated and we are so happy that you enjoyed your stay with us. I find myself stopping by windows to watch the planes land and take off as well. At Your Service Dwight Luna Director of Rooms
1 night trip Oct 16, 2015
Adam
US
5.0 / 5Outstanding
"Great hotel in spite of...."
This was my first time staying at this location. I did not agree with the $10 per day parking. That is usually a "downtown" expense where there's potential for non hotel guest to park. The hotel has security access to the parking with your room key, this should be sufficient without the charge. Everything else was above great. The staff was friend and no matter the shift everyone always had a smile. They had a group of unruly hockey players whose parents assumed it was everyone "else" in the worlds responsibility to tell "their" children that they were behaving like animals, but they all kept their poker faces. KUDOS to them because I wanted to "shake the sugar" out of a few of them myself. Great buffet, chef was very friendly, and paid close attention to your order. Would stay again.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Sheila, Thank you so much for staying with us and for providing feedback on your experience. As you mentioned we do charge for parking to those that need it. Since many of our guests fly in and out they do not need parking and therefore we do not include it in the rate. We do also have many local customers that utilize our parking lot and are not staying in the hotel. I appreciate your patience with the young athletes that were staying with us during your visit. We did have extra staff including security scheduled to help keep them from disturbing other guests, but that was definitely a struggle. We hope to see you again at a quieter time. At Your Service Dwight Luna Director of Rooms
2 night family trip Oct 9, 2015
Sheila
US
4.0 / 5Excellent
I will not stay there again if I can help it. This is an StL hotel; why should I pay for parking if I am staying there?!!! Also, why isn't there free wifi?!!! Most other hotels give it. Very disappointed and NOT business travel friendly with no free wifi.
Genuine Expedia guest review
Other trip Oct 16, 2015
A Traveler
US
4.0 / 5Excellent
As a handicapped person, I am always hesitant about rooms that are not on the ground floor since I don't do well on stairs. I thought I had booked a courtyard room but instead was give a room on the third floor. The room was great and there were no emergencies and so no problems.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear valued guest, Thanks for taking the time to provide feedback on your recent stay with us. I apologize for the confusion on your room location. The courtyard view rooms offer a view of our courtyard area, but non of our rooms have an exterior entrance. I'm glad this room worked out well for you even though it wasn't exactly what you were expecting. We hope to see you again! At Your Service Dwight Luna Director of Rooms
1 night trip Oct 9, 2015
A Traveler
US
4.0 / 5Excellent
"Luxury hotel for price of regular hotel"
Very nice large bedroom, very clean & comfy bed.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Trung, Thank you so much for the warm comments regarding your recent stay with us. We hope to see you again soon! At Your Service Dwight Luna Director of Rooms
1 night family trip Oct 10, 2015
trung
US
2.0 / 5Fair
"Worst stay!"
Very obnoxious preteens running up and down halls and in pool late night (between 9-11 pm). Not relaxing. Was told there was a free breakfast and was charged for it! Inconvenient parking lot which costs to park. Wasn't worth the money. Won't be staying here again.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Jessica, I'm sorry to see that you did not enjoy your stay with us. We did have a large group of young athletes staying with us, but we provided additional staff including security to help ensure they were not disturbing our other guests. There are packages that can be purchased to include breakfast and parking that you might try in case you reconsider your decision not to return in the future. At Your Service Dwight Luna Director of Rooms
1 night family trip Oct 10, 2015
Jessica
US
5.0 / 5Outstanding
"Best beds in town!"
Went for a Pageant. Hotel was at capacity, but never seemed crowded. All staff were friendly and helpful. As usual, the bed was AWESOME! As a Hilton Honors we had free wifi!!
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Wow, thanks Jennifer! We felt very privileged to host the Miss Missouri pageant again this year, and we are very happy to see that the hustle and bustle of this event did not have a negative impact on your experience. Our team worked very hard to ensure that was the case. At Your Service Dwight Luna Director of Rooms
2 night family trip Oct 2, 2015
Jennifer
US
5.0 / 5Outstanding
"Slow water."
The only thing negative I can say is the lack of water pressure in the bathroom sink, it took way to long just to fill a water glass.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Patrick, Thanks for staying with us and providing feedback. I'm sorry to see you were dissatisfied with the water pressure. This is something we will have our Engineer look into. We hope to see you again in the near future. At Your Service Dwight Luna Director of Rooms
1 night business trip Oct 1, 2015
Patrick
US
4.0 / 5Excellent
"Hilton Airport Hotel"
Overall this hotel is a nice hotel. Very clean and easy access to the highway.
Genuine Expedia guest review
Response by Hilton St. Louis Airport
Dear SD, Thank you for staying with us and for providing feedback on your experience. I'm sorry to see that you had concerns about the parking. I'm thinking you may not have been aware of our additional parking lot in the rear of the building. This lot has over 700 parking spaces as well.
Other trip Oct 3, 2015
Shareca
US
5.0 / 5Outstanding
It was great
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Bryan, We are so happy you enjoyed your stay with us. Thank you for choosing our hotel, and for providing feedback on your experience. At Your Service Dwight Luna Director of Rooms
2 night trip with friends Sep 11, 2015
BRYAN
US
4.0 / 5Excellent
very convenient location.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks for staying with us Dawon, and for providing feedback. We hope you choose to stay with us again in the future. At Your Service Dwight Luna Director of Rooms
1 night romance trip Sep 25, 2015
Dawon
US
3.0 / 5Good
"Not worth the price - stay elsewhere"
I was looking for a hotel near the St Louis airport and saw the Hilton was priced considerably above other nearby hotels. I decided to splurge and spent $40-50 more than at other hotels and as soon as I checked in, I realized I'd made a mistake. I was given a first floor room which had windows facing the parking lot which meant that there were cars parked about 10 feet from my window! I had to leave the shades closed for privacy and it felt like I was staying in a tomb. The walls were paper thin so I heard everything my neighbor was talking about. And there was an odd stain on the ceiling in the bathroom. Not worth it.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Christine, I'm sorry to see that you were dissatisfied with your room. We would be happy to assist you with a better location, such as a higher floor, or airport view in the future. At Your Service Dwight Luna Director of Rooms
1 night business trip Sep 28, 2015
Christine
US
5.0 / 5Outstanding
"Great weekend stay"
The hotel was close to the city's attractions.Apparently wifi is only free on the weekend.Despite asking before the stay and asking upon check in I was still billed but it was eventually waived.Other than that hotel and staff was very pleasant.
Genuine Expedia guest review
Response by Hilton St. Louis Airport
Dear Tee, Thank you for staying with us. I'm sorry to see there was confusion about our wifi service. HHonors members receive free wifi 7 days per week. It is free to everyone on the weekends. I'm glad to see one of our team members made it right by waive the fee due to the confusion.
Other trip Sep 28, 2015
Traveller
US
5.0 / 5Outstanding
Great hotel. We were missing a luggage rack or bench for our luggage which made it difficult and there were none available upon request.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Valued Guest, Thanks for the staying with us. We appreciate your feedback and will follow up to ensure every room has a luggage rack or ottoman as it should. At Your Service Dwight Luna Director of Rooms
1 night family trip Sep 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Airport Stay for Early Flight"
Late night arrival for an early morning flight. Comfortable and clean. Airport shuttle was easy and accessible. There was confusion with our car, but it was convenient to park at the hotel while we were gone.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Susan, Thanks so much for selecting our hotel, and for providing feedback on your stay. We hope you visit us again on your next adventure. At Your Service Dwight Luna Director of Rooms
1 night business trip Sep 19, 2015
Susan
US
4.0 / 5Excellent
Room was nice and clean. The bathroom was strange. It was small and had a shower and toilet with a door that can't be locked, with the sink right outside the door. It did the trick, however the lack of a door lock was annoying. Service and engineering staff were quick and nice. Overall, it was a great stay.
Genuine Expedia guest review
Response by Hilton St. Louis Airport
Dear valued Guest, Thank you for taking the time to provide feedback on your stay. I believe these bathrooms were designed in this way so that one person could be showering and conducting other "business" while the other guest could be brushing their teeth, fixing their hair, etc. At Your Service
Other trip Sep 24, 2015
A Traveler
US
4.0 / 5Excellent
Very courteous front desk staff amid a very pleasing lobby atmosphere. Very comfortable room, however, carpeting needs updating/thorough cleaning.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Valued Guest, Thank you so much for staying with us and providing such positive feedback. We hope to see you again on your next trip through St. Louis. At Your Service Dwight Luna Director of Rooms
2 night family trip Sep 18, 2015
A Traveler
US
5.0 / 5Outstanding
"stay"
Nice Hotel. Only problem is that they charge for parking, which is not listed on website.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Fatimah, Thanks for staying with us and for taking the time to provide feedback. I can assure you that the parking charge is listed on the main page of our website under parking, as well as Hotels.com website. We would never want that to be a surprise, or to mislead anyone. I'm sorry you felt that way. At Your Service Dwight Luna Director of Rooms
1 night romance trip Sep 19, 2015
fatimah
US
5.0 / 5Outstanding
"Great Hotel. Great Location"
Outstanding Hotel
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Tommy, Thanks so much for the great comment and excellent rating. We are glad you enjoyed your stay with us. See you next time! At Your Service Dwight Luna Director of Rooms
1 night business trip Sep 11, 2015
Tommy
US
4.0 / 5Excellent
Very hospitable! My housekeeper was awesome! Thanks Keri?
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Christyne, Thanks so much for the kind words. We definitely have an amazing team of Housekeepers that work very hard each day to provide a clean/comfortable home away from home for our guests. We hope to see you again soon! At Your Service Dwight Luna Director of Rooms
7 night business trip Sep 5, 2015
Christyne
US
4.0 / 5Excellent
"Clean, comfortable and convenient"
I arrived hours ahead of the normal check in time, but the lady who assisted with registration was able to get me in a room right away. The room was clean, comfortable, and larger than I expected. The restaurant menu was limited and I was a bit disappointed because they advertised on their website and the in-room literature that there were specialty selections on the menu from New York's Carnegie Deli. I did not find anything on the menu & when I asked at the restaurant, they did not know what was advertised. I was also not pleased to find that there was a $10 per night parking charge, but I understand why since the hotel is so close to the airport. Clean, comfortable, and convenient. What else can I say?
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks for this feedback Michael. I'm a little embarrassed to say I didn't realize that was still being advertised, as we did change the menu in our Restaurant. We will get that corrected. At Your Service Dwight Luna Director of Rooms
1 night trip Sep 11, 2015
MIchael
US
4.0 / 5Excellent
"surprise parking"
hotel stay was fine did tell me about the 10.00 parking per night especially since I needed handcap parking was not please at check in since you are a third party it would be nice to know up front
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Janie, thank you for staying with us. We appreciate your feedback and hope you stay with us again the next time you are in the area. Safe Travels to you! At Your Service Dwight Luna Director of Rooms
6 night family trip Sep 2, 2015
Janie M.
US
5.0 / 5Outstanding
"Nice Hotel"
By the airport tucked between two car rental places. Parking $10.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Tina, Thanks so much for taking the time to rate your stay with us. We are glad you enjoyed it, and hope to see you again soon. At Your Service Dwight Luna Director of Rooms
1 night family trip Sep 7, 2015
tina
US
4.0 / 5Excellent
No free parking:( $10 night
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Alex, Thanks for staying with us, and for taking the time to provide a rating. At Your Service Dwight Luna Director of Rooms
1 night family trip Sep 6, 2015
Alex
US
2.0 / 5Fair
"To little for to Much"
Pay to park is rediculous as well as not being clearly listed on website, Bath has no place to hang towel, Room chair is uncofortable and no foot stool, refrigerator or microwave. Many cheaper and better hotels in the same area I.e Holiday inn, Drury, etc.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear John, I'm sorry to hear that you were dissatisfied with your recent stay with us, and that you felt that parking was not clearly listed on the website. However, under parking it does state $10 per night self park. We do have many rooms to choose from including suites that do have refrigerators, and more plush furnishing. Hopefully you'll reconsider and give us another chance if you are in the area. At Your Service Dwight Luna Director of Rooms
3 night business trip Sep 7, 2015
john
US
4.0 / 5Excellent
Moldy shower curtain & bathroom was dusty
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Sandra, I'm very sorry to see that your bathroom was not up to par. Our Housekeeping team is very disappointed to hear that we did not meet your expectations on this visit. We will focus more attention on this area to ensure this doesn't happen again. At Your Service Dwight Luna Director of Rooms
1 night romance trip Sep 6, 2015
Sandra
US
4.0 / 5Excellent
"Great stay! Comfy beds!"
We stayed here for a Cardinals game (Lots of other people did too!) and it was a pretty nice hotel stay. We tried to check-in early (1pm) and it was a no-go. Too many bookings I guess. We ended up checking in later that night and the hotel was very clean, the front desk was very nice and professional. The two problems we had were the parking situation was a nightmare. It's a weird setup and very confusing. We wasted a lot of time trying to figure it out. The next problem was the thermostat in the room wasnt working I guess and my husband had to go down in the middle of the night and complain because he was so hot! They offered to make-up for it quickly with a discount which didn't fix the problem, but made us happy. Lots of amenities! No free breakfast though. Also I thought parking was free, but it was not.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks for the feedback Darren. I'm sorry we didn't do a good job explaining how to access our parking areas. We do have plenty of spots for everyone, but some are in front, and a majority are in the back of the building. I'm also sorry to hear about the thermostat. I hope we offered you a fan as well. I hope you try us again in October when the Cards win the World Series! At Your Service Dwight Luna Director of Rooms
1 night family trip Sep 6, 2015
Darren
US
5.0 / 5Outstanding
"love it"
great hotel.. we we stayed just one night and everything was great... Parking is $10 not fare but it was worth it..
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks Lorenzo. I'm glad to see you enjoyed your stay. I'm sorry you felt the parking fee wasn't fair. Our goal was to make it fair by only charging guests who need a parking spot versus including it in the rate for everyone. I hope this doesn't prevent you from choosing us on your return trip to or through St. Louis. At Your Service Dwight Luna Director of Rooms
1 night trip with friends Sep 6, 2015
Lorenzo
US
4.0 / 5Excellent
Really enjoyed the stay the only problem I had was that the room key for the parking didn't work.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Lashon, I'm so glad to hear you enjoyed your stay. I'm sorry to hear your key did not work for the parking gate. I hope you brought this to someone's attention while you were here so we could get it working for you. At Your Service Dwight Luna Director Of Rooms
3 night romance trip Sep 3, 2015
Lashon
US
5.0 / 5Outstanding
"Just Like Home"
Only stayed one night, but wished I could have stayed longer. The room was spacious and the bed was very comfortable.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Alexandra, That is such a great compliment! Our friendly staff and comfortable rooms are meant to make our guests feel just like you described. This is especially true of our large number of business travelers that in many cases would rather be at home to begin with. Come back again when you can stay longer. At Your Service Dwight Luna Director of Rooms
1 night family trip Sep 6, 2015
alexandra
US
4.0 / 5Excellent
Just needed a quick night to stay on a long road trip. Clean and comfortable. Close to airport.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks Jason, We were glad to provide a little oasis for your journey. We hope to see you on your way back through as well. At Your Service Dwight Luna Director of Rooms
1 night trip with friends Sep 4, 2015
Jason
US
5.0 / 5Outstanding
"Nice hotel, I will stay again."
Nice stay at your hotel!
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thank you Jeanette E! We are so glad to hear you enjoyed your stay. At Your Service Dwight Luna Director of Rooms
1 night family trip Sep 5, 2015
Jeanette E
US
5.0 / 5Outstanding
"Extraordinary service"
Although the hotel is a bit older, it is well appointed and updated. It is right at the airport, but a little inconvenient for in-and-out access, plus additional unexpected charge of $10 per day for parking. Wi-fi was iffy and tv feed was spotty. The staff was extraordinary in their cheerfulness and efficient service. The comfort and service are what made this hotel worth the stay.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Debra, Thank you for the great feedback, and especially for providing specific information for us and all who read these surveys while selecting their next hotel. I'm sorry to hear that you weren't expecting the parking charge. We do provide that information on our advertising, and don't want anyone to be blind sided by it. We are currently working with Charter Communications to improve our Wifi, and should be finished within the next couple of weeks. We are also updating carpeting and our Fitness Center this winter. We hope you come back to see it. At Your Service Dwight Luna Director of Rooms
2 night romance trip Sep 4, 2015
Debra
US
5.0 / 5Outstanding
"Happy and Sad"
Excellence place to stay enjoyed the staff and employees. One complaint room service arrived at 7:30 on check-out day to check and see when we were leaving. I wasn't very happy about this, normally hotel services check around 10 or 11 for folks who are check-out not 7:30 in the morning.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Reginald, I'm so glad you enjoyed your stay with us, and I completely understand your frustration with Room Service on the day of your departure. This is not the standard our Room Attendants should be following. It sounds like someone jumped the gun a little, and I apologize for the disturbance. I have shared your feedback with our Housekeeping Team to help ensure it doesn't happen to anyone else. Thanks so much! At Your Service Dwight Luna Director of Rooms
3 night family trip Sep 4, 2015
Reginald
US
4.0 / 5Excellent
"Nice hotel with friendly service"
This was a clean, nice hotel with service was very friendly
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Thanks Rodney, we are glad you enjoyed your stay with us. At Your Service Dwight Luna Director of Rooms
3 night family trip Sep 4, 2015
Rodney
US
3.0 / 5Good
"Nice enough"
Fine except hotel/building needs to be renovated. Rooms are nice enough for the price. The staff is nice and friendly.
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
Jose
US
4.0 / 5Excellent
"Great Stay!!!"
Hotel was in a good location. Staff was very courteous and prompt. I would definitely stay here again...
Genuine Hotels.com guest review
3 night family trip Sep 3, 2015
A Traveler
US
4.0 / 5Excellent
Room was okay. Location was great for us. Disappointed that we asked for a wake up call for a very early flight out and never received.
Genuine Hotels.com guest review
2 night family trip Sep 4, 2015
Mary
US
5.0 / 5Outstanding
"great trip"
Great stay
Genuine Hotels.com guest review
3 night family trip Sep 3, 2015
A Traveler
US
4.0 / 5Excellent
"Solo Getaway"
It was Labor Day weekend so that hotel was booked. I ended up having to wait an hour after check-in, however one gentlemen on the staff was very accommodating and got my room ready. The room was clean and I had no issues except the tub is a little small, not good for a relaxing bath. Overall the hotel was nice and just what I booked it for.
Genuine Hotels.com guest review
1 night trip Sep 6, 2015
Christian
US
5.0 / 5Outstanding
"Great Stay"
Great place to stay. Nice rooms, beds and staff. Only issue was tub didnt drain well. During shower we were standing in ankle deep water informed front desk when we checked out just to let them know(not looking for anything free) and told me they would refund 1 night of parking(yes you have to pay $10 a night for parking) Overall good place to stay. Would stay there again when in St. Louis area
Genuine Hotels.com guest review
2 night family trip Sep 5, 2015
Robert
US
4.0 / 5Excellent
"Great stay"
Awesome room and clean! I don't venture out to see the neighborhood.
Genuine Hotels.com guest review
1 night trip Sep 4, 2015
Andrea
US
3.0 / 5Good
"Staff nice at check-in but terrible later"
I was charged by both Expedia and Hilton. I called back to Hilton and was hung up on, I then had to call back. Spend 18 minutes on the phone just to be told by Hilton it was Expedia's fault. Then I called Expedia and they contacted the hotel on my behalf and resolved it politely and in under 10 minutes. Great job Expedia, but terrible job Hilton St. Louis Airport.
Genuine Expedia guest review
Response by Hilton St. Louis Airport
Dear Z, I'm sorry to hear that you had difficulty resolving this issue after your stay. I will definitely look into this matter to see if I can find out what happened on our end. At Your Service Dwight Luna Director Of Rooms
Other trip Sep 4, 2015
Z
US
4.0 / 5Excellent
"Good hotel, but paid for parking"
All good, but hate to pay for parking.
Genuine Hotels.com guest review
1 night family trip Aug 29, 2015
Carlo
US
4.0 / 5Excellent
I was in town for a funeral and the hotel was convenient to airport church. Excellent location.
Genuine Expedia guest review
Response by Hilton St. Louis Airport
Dear valued guest, We are sorry for your loss. Although we would love to have you visit us under better circumstances we are honored you chose to stay with us for this visit. At Your Service Dwight Luna Director of Rooms
Other trip Sep 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel next Hertz and close to airport."
Was very Happy to find that this hotel was very close to airport and Hertz car rental.Very reasonable price and rather large rooms .
Genuine Expedia guest review
Response by Hilton St. Louis Airport
Dear Valued Guest, You are right! You can't get much closer to the airport than us. We love our location because we get to meet so many people from so many different places. Like you for instance. Who doesn't love Vegas? At Your Service Dwight Luna Director of Rooms
Other trip Sep 2, 2015
Becky
US
5.0 / 5Outstanding
"Top Notch Service"
We were in St.Louis for planning and attending my father's funeral. Upon arrival at night the front desk gentleman who checked us in went above and beyond upon learning my dad had passed and was a Vietnam Veteran. He provided us with comped breakfast vouchers good for 1 of our 3 days. He also was able to discount the daily parking fee a bit, as we had high expenses from the unexpected trip already. Truly top notch service. Super comfortable bedding, though the decor was a mismatch of outdated/poor shape (ripped carpets in main hallways off the lobby) & some updated decor as far as bathroom countertops in the rooms.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Natalie, I'm so sorry to read of the loss of your father. I'm happy that we were able to make the situation a little less of a burden and maybe brighten your spirits a little during such a difficult time. We are exited to say that some updates are coming this winter including replacing all of the carpet you described. I hope you are able to visit us again and see it, and it will be under much happier circumstances. At Your Service Dwight Luna Director of Rooms
3 night family trip Aug 28, 2015
Natalie
US
2.0 / 5Fair
"hilton downtown st.louis"
They literally charge me ten dollars a day to park on a property they owned,,no velvet and I am a guest,,the crappiest hotels in the world have free breakfast,this one charges $20 per person for a continental breakfast,,and last but least,,l left the room at 10:20am to find that my room had not been cleaned at 12:30am in which I then had to ask for fresh towels and cleansing supplies myself to go ahead and clean my own room...
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Deverance, I'm not sure if this was for us since it says downtown st.louis, but I'm sorry to hear that you had such a bad experience. That's not what we want a Hilton guest to experience at any Hilton property. We don't offer a continental breakfast, but we do have a full breakfast buffet that includes smoked salmon, and fresh crab meat for our made to order omelet station, which is included. At Your Service Dwight Luna Director of Rooms
2 night trip with friends Aug 29, 2015
Deverance
US
4.0 / 5Excellent
"Could have been better..."
Service was excellent. The room needs a little better cleaning. Found several hairs in the tub, the bathroom door frame was dirty and there were bugs in the light fixture in the bathroom. Expected more from the Hilton.
Genuine Hotels.com guest review
Response by Hilton St. Louis Airport
Dear Rhonda, Thank you for telling us about this. You've come to expect more from Hilton because Hilton has earned a great reputation. We are very proud to be a part of that, and this clearly isn't how we got there. Our Housekeeping staff was sad to hear about your experience and are all motivated to ensure it doesn't happen again. At Your Service Dwight Luna Director of Rooms
1 night family trip Aug 29, 2015
Rhonda
US
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