"Our 8 day stay"
The bed was uncomfortable. Breakfast was great every morning Joanna was the best staff member very attentive and friendly. Keys to our room were inactivated everyday, which made it hard to get back into the hotel at night after 11p.m, if you don't have an operable key, you can't even get into the lobby, let alone your room. Our room wasn't cleaned one […] of the days we had stayed. Maids said it was at our request which it wasn't, especially since we had left early everyday. There was a sign on the pool saying that it was not open because it was being serviced. And an employee walked in on me while I was using the down stairs bathroom. I was sitting on the toilet, the button popped open on the door, and she walked in, stood there for a few seconds and left. I called the front desk, to explain what had happened, I was immediately connected to this same woman, who said argumentively, she did not use a key to get in to the bathroom, and that I had failed to lock the door! I did not fail to lock the door, and she failed to apologize! She was extremely rude! And unprofessional! Instead of arguing with me as soon as she got on the phone, she could have apologized, considering, I told the original person at the front desk which was a man, how embarrassed I was! Thanks Susan,for your creepy lack of hospitality, we won't be staying there again. Read moreGenuine Hotels.com guest review
"Freezing pool and smoking neighbor"
The check in staff was on the phone while checking us in or and prior to that was away for 15 minutes and no one else was available. When we checked in and were given our room key, we had to wait in the hallway for 15 minutes until they finished cleaning it. We had a neighbor who was smoking and disguised it with over powering cologne in the hallway. […] Upon entering our room, our room stunk of the cologne due to the adjoining room door. The pool was freezing and we only stayed for a very short time as our daughters lips were turning blue. This was the 2nd time staying @ a Hampton in a month and both were bad, we will not be staying @ any Hamptons again. Read moreGenuine Hotels.com guest review
"Handen Inn does Vert Well again!"
I have literally travelled the world - all the way to Kathmandu and Mt Everest - and I have to say - that my Favorite Hotel - and I always try to stay is the Hamden Inn. They are not noisy - the staff are all extremely nice and of course I will always look forward to my next stay - Thank YouGenuine Hotels.com guest review
"Very neat and clean"
Enjoyed our stay during our recent trip to Illinois for a baseball tournament. Very clean and comfortable place. Wish that the rooms had a small refrigerator thoughGenuine Hotels.com guest review
Response by Hampton Inn Chicago Elgin I 90 Thank you for your good review! We try very hard to keep our hotel clean and well-appointed. We do have some rooms that have small refrigerators or you can always request for one and if we have any in storage can bring one up to your room . Thanks again for staying with us and we hope to see you again soon! Regards, Hampton Inn Management
"close to different areas we needed to go to"
staff was execellent room was kept cleanGenuine Hotels.com guest review
Response by Hampton Inn Chicago Elgin I 90 Thank you for your review. We are glad you found that our staff was helpful and our rooms are kept clean. We pride ourselves on our wonderful team here at the Hampton Inn Elgin. We hope you return soon and enjoy another stay with us! Thank you Hampton Inn Management
Hated it and very disappointed! The shower did not work, beds very uncomfortable.Genuine Expedia guest review
Response by Hampton Inn Chicago Elgin I 90 On behalf of the Hampton Inn Elgin, kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. We do our best to ensure that our showers are checked on a routine maintenance visit to our rooms each week. Our beds are apart of the Hampton Cloud Nine experience with the Hampton Bed by Serta. We are disappointed to hear that you did not find our beds to be comfortable. We reassure you will see improvement and enjoy a more positive association with our hotel in the future. Sincerely, Hampton Inn Elgin Management
"More reasonable rate than Holiday Inn & Suites"
The Hampton Hotel staff were very accomadating. We desired a room on a lower floor, and the desk clerk arranged the room change. The only issues we found unfavorable with the room(212) was the floor carpetting was soiled with large spots in several areas that appeared to be brown in color. The bathroom light/vent was dirty & noisy when used. The desk […] chair was in very poor condition to use -arm rests ripped, backrest broken, unadjustable.The bed pillows were of poor quality, as was the mattress. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Chicago Elgin I 90 Thank you for your recent review of our hotel. We are pleased to hear that our staff was accommodating and that you enjoyed our hotel overall. We apologize that our carpets in the room did not appear to be at the highest level of cleanliness that we require to achieve. We have taken steps since your stay to make sure our carpets have been cleaned and the other items in room have been fixed, cleaned and maintained. We conduct inspections of all our rooms on a daily basis. Please come and stay with us again and you will find we have corrected the issues with the room and maintain a clean friendly hotel. Thank you, Hampton Inn Elgin
"Feels like home"
Such a great staff! Breakfast was one of the best. Only reason i down rated condition is because of obvious dings in some of the furniture in the room.Genuine Expedia guest review
This is the worst visit we ever had . we walk in our room and the bed had lumps in the bedspread. Bad look when you walk inn. The pillows were flat all 4 of them. It was hard to sleep with the pillows. We left and came back at 11pm., and they lock you out., they did not tell us we needed to use the key to get into the front door. They should tell all […] the guest that if you leave you need to use your key card to get in. Worst visit ever. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Chicago Elgin I 90 Thank you for your comments. We understand your concerns and apologize for any inconvenience you experienced here at our hotel. Our bedspread and pillows are apart of our Hampton Clean & Fresh bedding. Our bedspreads our covered by our duvets that are laundered every day for every guest. We also offer a choice of feather or foam pillow for your choosing on the bed. Our front doors do lock at 11pm for security reasons. We have signs posted through out the front lobby and near the doors letting guests know that the doors will be locked and a key is needed. We do have a phone in the vestibule so that you can contact the front desk if you have lost or forgotten your key to get into the hotel. We apologize again that this might have caused you inconvenience, however, we hope that you understand we only do this for everyone's safety. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. Deepest Apologies Hampton Inn Elgin Management
It was a nice p;ace. The staff was very nice.Genuine Hotels.com guest review
Response by Hampton Inn Chicago Elgin I 90 Thank you so much for your valued response. We are glad you enjoyed your stay with us! Hampton Inn Management team
The staff was very helpful. The checking was very easy and quick. The room was very clean. We had some teenagers running up and down the hallway at 3am, which was a bummer. The pool was small and very crowded with kids at very late hours. We used the pool the next day in the early morning and it was ok. The whirlpool that we were hoping to use was broken. […] Continental breakfast was excellent. The staff was constantly filling up the dishes and helping guests with whatever they needed. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Chicago Elgin I 90 Thank you for your feedback! We are glad you enjoyed our staff service and amenities. Hope to see you again soon! Kind Regards, Hampton Inn Management Team
"2 night stay"
Hotel staff was very friendly. Clean room and nice breakfast bar.Genuine Hotels.com guest review
The Hampton was a good deal and I highly recommend it. The included breakfast is way better than most at budget hotels and there are also coffee and tea 24 hours, free Internet, and a fitness room.Genuine Expedia guest review
The motel was nicely decorated and felt more like a loung than a motel. There were plenty of table and chairs in the lobby. The room was comfortable and quiet. We were able to check in early and check out a little later than usual because of our circumstances. Definitely will stay again.Genuine Hotels.com guest review
Very friendly staff. Good breakfast choices and nice people helping. Room clean and quiet. Very good value for money.Genuine Expedia guest review
This was a good deal--a nice room (with a working thermostat), good breakfast, tea and coffee 24 hrs, free Internet in the business center, exercise room--at a good price.Genuine Expedia guest review
"Close to Pheasant Run & Then Some"
Overall another nice Hampton Inn. I stay at these quite often because of cleanliness and breakfast. Price is competitive. No fridge or micro at this one. At least in our room. Starting to stay there more so I took interest in their rewards program though it looks like they give your info to others which I am not keen of. More spam and telemarketing […] which I don't need any more of. But I was interested and thought I would ask. The manager on duty had no idea or knowledge. Plus could not answer a couple of other questions that we had. She said that she worked there only for a month and a half. Which really told me that Hampton Inn/Hilton really don't train their staff to the best of their ability. Which as a whole is probably the one negative that I would say about this Hampton Inn. Though also the dining area wasn't as big as some of the others that I have stayed at in the past which made it close quarters for breakfast. Still would stay there again and would recommend. Randy in Rock Island Read moreGenuine Expedia guest review
The room was comfortable and clean. The pool and hot tub were great. I would definitely stay again.Genuine Hotels.com guest review
"Very nice staff"
It was a very nice and clean hotel with very nice and friendly staff. The only thing I could say would be that perhaps the bed isn't what I think of when I think of a Hampton. But other than that, the staff made it worth while and I would gladly stay here again!Genuine Expedia guest review
"Clean and neat, but small room."
The hotel was neat and clean and had all the usual amenities of a Hampton Inn. The room we were in was smaller than I have seen at other locations but it was still adequate.Genuine Hotels.com guest review
All personell were very helpful. We were very satisfied with all aspects of our stay.Genuine Hotels.com guest review
"Good for the money"
This hotel was great for the money we paid. Although not sure how a smoking room costs less than a non smoking room. I booked a smoking room on accident an called an asked the hotel to change it an the lady at the front was very short an rude to me, telling me it would cost me more to switch to non smoking. But everything got worked out with no extra […] charge to me.Other than that the hotel was clean an very nice for the money. The breakfast was good also. Read moreGenuine Expedia guest review
"Comfortable night stay"
When I had arrived,I had accidentally said I would take a smoking or nonsmoking room, and I was placed in smoking room. The front desk clerk found a nonsmoking room for me immediately. The breakfast was not the typical free fare, but cheese omelets and sausages. The bed was comfortable and the hotel quiet.Genuine Hotels.com guest review
The hotel was very clean, and very quiet. Everyone employed there was very friendly, and helpful. Would stay there again if in Elgin!Genuine Hotels.com guest review
"Brief, but great stay"
We were only there for a brief night, but were very impressed with the cleanliness of the hotel, the friendliness of the staff, and the great breakfast options! We would definitely go back and stay here again.Genuine Expedia guest review
The staff was very professional and helpful. Our room was clean and comfortable. Breakfast was better than the typical continental breakfast with various hot entrees each morning. The pool was small and crowded and the hot tub was under repair. Overall a very good value! I would stay again.Genuine Hotels.com guest review
breakfast was great. pool is small. easy access to toll. great for familiesGenuine Expedia guest review
"Very Courteous Staff!"
I was doing a triathlon in the area, and stayed at this hotel so that I would not have to drive in from the city at an extremely early hour for the event. I asked the front desk if coffee could be made an hour earlier than the regular hours, so that I could have a cup before leaving for my race- the coffee was ready when I asked and they were very accomodating […] to other requests that I made. The property was very clean and easy to locate! Read moreGenuine Hotels.com guest review
"CLEAN, great service, AWESOME breakfast!"
We stayed at the Hampton Inn during our travels from New York to Minnesota. We arrived around 12:30am. The hotel staff were prompt and check in, since I reserved with Expedia, was super quick. Our room was EXTREMELY clean and very userfriendly. I'm a very big critic of hotels, so for me to give this hotel all fives is very abnormal. Breakfast the next […] morning was awesome. The desk staff said they would have a few hot things, but when we got there they had a breakfast pizza, sausage, potatoes, hot oatmeal, waffles and more. It was a great way to start the morning. We also appreciated check out being at noon! I would highly recommend. Read moreGenuine Expedia guest review
Great location - close enough to the interstate to get there quickly, but not so close that you hear the traffic. The breakfast was very good and the room was very nice. The only thing I wish it has was a refrigerator in the room. Pool area/hot tub was also very nice. Overall great stay - would definitely stay here again.Genuine Expedia guest review
"Recommended for a chain stay"
I had low expectations, but was pleasantly surprised by not only the cleanliness of our room, but the overall hotel upkeep as well. Additionally, the hotel was completely full but our room was quiet and the hotel well staffed.Genuine Expedia guest review
room seemed a bit small - no mini-fridge That said, we had a great stay, awesome breakfast.Genuine Expedia guest review
"Would go back to any ttime"
Overall very nice. Clean room nice staff. Good location.would go back any time.Genuine Expedia guest review
Excellent place to stay when visiting Judson University. Breakfast was very good too. Will be back.Genuine Expedia guest review
A definite yes.Genuine Hotels.com guest review
"Hampton Inn Elgin IL"
Generous breakfast. Staff pleasant. There was a stain on the footrest of the easy chair. Have stayed here many times. For my visits it is well located.Genuine Expedia guest review
"Hampton Chicago - Elgin"
I have stayed at this paticular Hampton several times over the years since it opened, and make it a point when traveling to stay @ Hampton Inns. I have not been to this area in the last 5 yrs so was quite shocked @ the run down condition that this property was in.The employees here certainly were not the friendliest either. I will continue booking @ […] Hamptons but will think twice before staying @ this one again. Read moreGenuine Hotels.com guest review
"Nice Hotel, Great Breakfasts, Bad Pool"
The hotel itself is great. Friendly staff, nice clean rooms, and the warm continental were great!! The swimming pool however was very cold and the hot tub was very dirty with sand on the bottom and the odd ant floating on top. Otherwise it was a great place to stay!!Genuine Expedia guest review
One never knows what to expecxt when booking on line sight unseen, this was a pleasant surprise.Genuine Expedia guest review
"sauber und guter Service"
Die Zimmer sind sauber und der Service ist gut, alle sind ständig bemüht einem den Auffenthalt so angenehm wie möglich zu gestalten. Gutes WiFi im Hotel. Kaffee und Tee 24 Std. in der Lobby. Frühstück ist für amerikanische Verhältnisse recht üppig, neben Waffeln, Rührei, Toast etc gibt es eine kleine Auswahl an Früchten, Müsli und Joghurt. Für Ausflüge […] eine gute Ausgangslage.Wir waren sehr zufrieden! Read moreGenuine Hotels.com guest review
"Gutes Preis / Leistungsverhältnis"
Sehr gutes Hotel für einen guten Preis. Wir haben es benutzt als Ankunftshotel damit wir nach dem langen Flug nichts suchen müssen. Hat sich sehr gelohnt. Jedoch etwas ausserhalb von Chicago was aber mit dem Auto nicht so tragisch ist.Genuine Hotels.com guest review
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