"Employees had a little attitude"
bed was comfortable, cleaning cruel rude when we have 4 people to a room we needed more shampoo and conditioner and she sucked her teeth and gave it to us unwillinglyGenuine Hotels.com guest review
"It was ok"
Really good carrying customer service. They need more personal in the pool area. No Towels and no services . Now the WaterPark is in really poor conditions ! ;-(. And The attitude of the lifeguards suck !! "Not kids friendly" my son had more fun, it was more clean and felt more safe in the "hotel out door pool" .. Deft the ticket to the water park […] was a waist of money! Read moreGenuine Hotels.com guest review
"Pretty nice hotel if you have a special deal."
The room was okay. It was relatively comfy. The sheets were stained though. I don't think dirty just noticeably stained. The shower was also not nice. The pool closes too early.Genuine Hotels.com guest review
"Hotel ML / COCO Key"
Not bad but not impressed either, with the hotel or it's staff. However, it is convenient as COCO Key water park is attached, plenty of restaurants in the area, and right off the NJTP.Genuine Hotels.com guest review
By the time we got there and checked in the waterpark closed at 7. The front desk would not answer the phone when I call several times from the room. The tv sound cut in and out... Very frustrating. Dinner at the hotel restaurant was not good. Kids would not even eat. I have a few more things... But overall very disappointed!Genuine Hotels.com guest review
"Good affordable hotel close to philly"
Stay was very good. Our bell captain Allen was the best. So helpful and pleasant in every way. He made our vacation and hotel stay much better.Genuine Hotels.com guest review
"Had to check out!!"
Arrived at the hotel very late. Called to confirm room TWICE, last confirmation call was the day before arrival and was still given the wrong room. Went to room and fell asleep exhausted. Woke up the next morning to a very disgusting site(s). "Personal" stains all over the bedspread. Peeling wallpaper and torn shower curtain in the bathroom. Poorly […] patched ceiling where an obvious leak has happened. Went to check out of room (room was reserved for 3 nights) and explain why, was told that I would be liable to pay for remaining 2 nights even AFTER explaining what was discovered in the room. Did not matter to hotel desk staff. Became agitated and FINALLY the manager came forth to fix the situation. As a result of this episode, my husband called his former employer and told them not to reserve rooms for clients and staff from other offices. You should be ashamed. Read moreGenuine Hotels.com guest review
"indoor water park and family friendly"
stayed for two nights, the room was ok and clean. I requested a micro way and fridge and they brought it next day after calling several times to the front desk.Genuine Expedia guest review
"Very Noisy Family Hotel"
Stayed here 4 nights and I counted 3 Soccer Teams, 2 Weddings, and 4 misc. group. If you are a night owl, can handle the noise (screaming profanities), and teenagers banging on your door with no help with the hotel staff (my room was 10ft away from the front desk/elevators) until 11:30 pm (at the earliest) every night. This is your hotel. Also, house […] keeping runs very late here and did not service out room until 4 pm--note: they never vacuumed the room once and never refilled on needed toiletries unless asked (helloooo?! Everyone needs toilet paper now!) Read moreGenuine Expedia guest review
"ok hotel... wont recommend it to my friends"
at check in the front desk clerk wasnt polite at all.. didnt make eye contact just gave me a receipt to sign with out saying a wordGenuine Expedia guest review
"Has Great Potential"
Pros: Location, Amenities, decor, water park, price Cons: -Could not reach hotel when we tried to call regarding a late arrival - went right into hold music - gave up after 45 minutes. Front desk clerk handled appropriately when we arrived. -Shower had mildew in it - had to buy bleach cleaner the first day and cleaned it myself -Housekeeping did not […] empty trash on first night -Stay over housekeeping services very minimal - haphazzard bed making, replace towels and trash removed - no vaccume, dusting or cleaning bathroom -Last overnight, no one cleaned our room, bed not made, dirty towels etc - front desk sent up towels only with no appologies! -We stayed on a weekend that had a family reunion and found most of the hotel guests associated with the reunion very rude, loud and disruptive. -Went to the outdoor pool around 7pm and they were playing rap music with profanity very loudly- very inappropriate for a family - my four year old was very disappointed when we did not stay. First, he's autistic and couldn't handle the loud music, and second, we didn't want him exposed to that language (both the music and many of the guests) Read moreGenuine Expedia guest review
"next to sightseeing"
The room was clean, however some of the linen was notGenuine Expedia guest review
One day the staff didn't clean my room and when I called the front desk when I returned, I basically got told oh sorry they'll do it tomorrow.Genuine Hotels.com guest review
"Smelly and dirty"
Not one to write reviews, but this hotel was awful. Our room was dirty and had a horrible mildew smell. We requested a new room only to be told that they were sold out. We would have left but it was late and we have two little kids who needed to go to bed. Anyway we asked to have the room cleaned. They sent one person with a spray can. When we answered […] the door he asked,"your room stink?" Overall the staff was unprofessional, and didn't care at all. We certainly will not be staying there again. There are plenty of good hotels in the area! Read moreGenuine Hotels.com guest review
"Family reunion 2013"
The hotel staff was very attentive to our needs and wants while at the hotel. My youngest son loved the CoCo cay waterpark. The bellhops were a great point of contact and helped to greet guest entering the hotel. They were the true Stars of the Hotel ML. The hotel was showing a bit of wear and tear. The elevators were extremely small and with the volume […] of guests that was there that weekend it made it for some long waits on the main floor. Read moreGenuine Hotels.com guest review
"Hotel ML Service"
The Hotel was a nice Hotel, wait time for services was very displeasing. They are under staffed, and that makes everything worse. I stayed for three days and my room did not get cleaned on the second day. I ordered a microwave and refrigerator and upon my arrival the door to the refrigerator had no hinges. When you call the front desk the hold time […] to get an operator is excessive. The Hotel ML needs more employees and service equipment. Read moreGenuine Expedia guest review
Such a great place to stay! Make a note though, the water park is extra. Buy your tickets online as it's considerably cheaper. The hotel is clean, modern, and staff is very friendly. I would not hesitate to return!Genuine Hotels.com guest review
All was awesome except at the bar area I requested that the round of drinks be billed to my room ( 6 drinks , 2 of them were comp since I was a silver member) . To my SURPRISE when a member of our group ordered their 3rd drink he was told by the barperson that the drinks were on ME . So my bill was for MUCH higher then expected .Genuine Hotels.com guest review
"Time for a renovation"
Cigarette burns on the bedskirt (what exactly do they use that $250 smoking penalty fee for if not to fix things like this?) Found 3 bottles of beer and Dorito crumbs in the refrigerator. No soap in the bathroom. Air conditioning not very effective. Couch needs a good cleaning because it had stains on it. Table and desk chipped. This hotel needs to […] invest some money in upgrading and updating. Read moreGenuine Expedia guest review
"Free for all......"
Ok so this is a decent hotel to stay at if you want to take advantage of the CoCo Keys Water Resort. The good thing was it was literally inside Coco Keys so for us it was like a mini vacation and we went on two days that the weather was in the 90's so really our entire purpose of paying $160 a night plus $35 each for the water park was cooling off in […] the water park and using the hotel pool...... Downside is the hotel pool seemed like a public city pool after numerous conversations with others at the pool I'd say half the people at the pool were not hotel or water park guests, yep they apparently just walked into the pool and it can easily be done since the doors to the pool you do not need a hotel key for....... It made it a horrible over crowded experience and not worth paying $160 a night to use the pool, won't be doing that again... Read moreGenuine Hotels.com guest review
"Not worth half of the room price!"
This hotel came recommended by a close friend who we were in town to attend their wedding- the part of his recommendation he left out was to not book any rooms below the 5th floor! The higher up the better. We got stuck on the first floor which isn't really the first floor, it is actually the basement level. From the lobby it all appears to be a great […] hotel and we were pretty excited about the stay- after check in the excitement died. It was packed with families with anywhere from 1-10 kids running through the halls, a high school sports team or two and some of the most rude vacationers I've yet to encounter. I began to think I would have been better off at the Motel 6. After having to ask how to get to our room because the girl at check in never told us it was the very lowest floor, we had to take the stairs because the elevators that run down to the first floor had waiting lines- as soon as we entered the hallway we should have went straight for the nearest fire exit! It was a dim lit, damp, humid basement. Our room was humid and more hot than outside and the air conditioning blew hardly any air at the high setting. Possibly because of the black dust hanging out of the filter door. We could not take our shoes off in the room because the floor was soaked. When I say soaked, I mean like a locker room floor. Our obvious conclusion was this was due to the pool being outside of the ground floor. There were red juice stains on the carpet and linens- at best what we assume! Read moreGenuine Expedia guest review
"1 night stay"
It is what we expected. Would stay there again.Genuine Hotels.com guest review
"Ok place. Won't ever stay there again"
Hotel room not very clean and run downGenuine Hotels.com guest review
"Overall A Good Stay"
Stayed here a couple nights while visiting nearby Six Flags and Philadelphia. Room was good, bed was comfy, and the tv had lots of HD channels. Did not make use of the connected water park, but would recommend the Eggs Benedict at the restaurant at the hotel. I would stay here again if I was in the area.Genuine Expedia guest review
The hotel was very nice but the service was horrible very horrible I wouldn't recommend it to anyone due to the service I receivedGenuine Hotels.com guest review
"We were seeing a concert in Camden"
Hotel was very comfortable and clean. Resturant down stairs had good food and good hours. Room air conditioner did not work very well. It was cool in the room and was OK, but not cold after coming in from outside. I would recommend this hotel to friends or anyone traveking and looking for a nice place to stay. Camden waterfront was not to far away.Genuine Hotels.com guest review
This was a good hotel for my business trip. The room was clean and a good sized room. Bed was comfortable. The hotel isn't anything amazing but it does the job. Good surrounding area with restaurants in driving distance.Genuine Hotels.com guest review
"Nice hotel conveniently located"
Staff very friendly and helpful. Had a bad experience with room service food - meat was off, but their response was very professional and in good time with a nice complimentary glass of wine to accompany my replacement meal.Genuine Expedia guest review
"Nice hotel at an affordable price"
All of the big name hotels in Philly were very expensive. We decided to stay about 10 minutes outside of the city. Hotel ML was very affordable, conveniently located off the major road and the rooms and service was excellent.Genuine Hotels.com guest review
"Water Park Expensive!!!"
This hotel is nice but the water park advertised is not included costs an additional $35 per person!!!! Very misleading but there is a heated pool that is free.Genuine Hotels.com guest review
Coco key is greatGenuine Hotels.com guest review
Place was very nice. Clean room, nice staff and Great restaurant and bar. Will definitely stay here again!!Genuine Hotels.com guest review
"My quiet getaway"
I was at Hotel ML for 14 days. My room was a good size and the bed was comfortable. The staff was more than accommodating to my every need. Because they knew it was an extended stay they gave me a quiet area of the hotel. But I had a nice view of the pool. It was away from the elevator. Which was really nice. my only complaint was the water pressure […] in the shower/tub. It was more like no pressure at all. But would I stay again. Yes and Yes I would recommend it. Thanks for a quiet restful 14 days. Read moreGenuine Hotels.com guest review
"Just not good"
I do not understand how this hotel is rated so high. When you pull in the parking lot it looks like a old hotel that someone bought after being closed for years and does not have the money to fix it up. The check in took forever. Then when I got to my room and opened the curtain I saw mold up the wall and on the ceiling. I am not sure why I did not […] just leave and book another hotel. Read moreGenuine Hotels.com guest review
Great place to stay for whatever the reason. Easy to find, quick check in/out and a very clean ,comfortable room. Its a Great deal.Genuine Hotels.com guest review
"Would Recommend to anyone!"
I gave a 4 rating because the furniture was somewhat cosmetically damaged. It was a very comfortable and clean room and the service was excellent!Genuine Hotels.com guest review
The hotel was very convenient from NJ turnpike. The room was clean and comfortable. There was live entertainment on Wednesday evening.Genuine Hotels.com guest review
"Hotel with water park = lots of shrieking kids"
This hotel has a water park attached to it and, as a result, it attracts a lot of families with young kids. This is an important piece of information to know up front -- especially if you are not traveling with kids -- since it means there will be lots of kids roaming the halls and shrieking with excitement starting quite early in the morning.Genuine Hotels.com guest review
My friend and I decided to stay based on previous reviews, and because it was in an area (Cherry Hill) that we liked. Unfortunately, the rooms smelled of mold (we asked to be switched to a different room, which was better, but still had the musty smell). Our floor was infested with wildly loud and active children running around the halls screaming and […] crying. Even when they were in the rooms, we could hear the noise from next door. The staff was friendly in general, but the experience offset that one positive. Read moreGenuine Hotels.com guest review
Smelled damp and oldGenuine Hotels.com guest review
"Hotel and Water park, busy place"
Beds were very comfortable, slept well. Bath a bit dated, needs maintenance. Hotel seems to have changed hands a lot, now an independent and being updated. Very busy place, has a water park attached to back. Parking is difficult, hotel does a lot of conferences/meetings, etc. Quiet in the room, front desk staff not very helpful. Nice enough, would not […] use it again though. Read moreGenuine Hotels.com guest review
For a business hotel not a good first impression. Wifi wouldn't connect in room and the front desk clerk told me to either go sit in the hallway closer to the elevators or come sit in the lobby if I wanted to use wifi- apparently the signal doesn't reach to the end of the hall rooms and that is their solution for guests. Neither of the phones in room […] worked either. Hotel restaurant wasn't bad, just really slow service. Not many channels to choose from on tv. Overall room was fine, a bit noisy- I could hear the conversations in the adjoining room clearly at night and the yelling occurring across the hall in rooms. Pool was not open yet, no other outside area seating, I was told. Read moreGenuine Hotels.com guest review
"Sport venue hotel stop"
Well kept very friendly staff members. Well situated off turnpikeGenuine Hotels.com guest review
It would have been a better stay if the kids werent allowed to run up and down the hallway...but other than that i loved it!!!!!Genuine Hotels.com guest review
"better service and deal next door at Red Roof"
requests were accepted on the phone- denied upon arrival. ( I call that bait and switch),-even after re-confirmation prior to arrival!!!! "sorry, can't help you....." unfriendly and unhelpful front desk.Genuine Hotels.com guest review
"Never again. The place is dirty"
The lobby hotel is nice, but, the room is dirty. The AC is very noise, i think i was in one race car. The water park is really dirty, very noise, the music there is very, very loud. Never again. Dont lost your money in there. You will be not happy for going thereGenuine Expedia guest review
Bathroom faucets in shower broken. Asked the staff for refrigerator and microwave , they said they will bring it, never came in 2 days.Genuine Expedia guest review
"Kid friendly hotel"
My card kept getting charged, randomly and for different amounts. There are a few hotel staff that are just very nice and accommodating, however the few of the unfriendly staff made it unpleasant. My daughter loves the water park and it is farely close to all locations and highways. Our room didn't get cleaned one of the nights, our 2nd night there. […] That was a bit aggravating. Other then that, not to bad if you get a good deal to stay through expedia. I would not stay here at full price! Read moreGenuine Expedia guest review
I'm big on customer service and had no problem on my check in process; however when I was checking out I had to wait a few minutes b/c there was no one at the front desk. When the attendant came out from the back he didn't greet or apologize for the wait. As I was being serviced there was no eye contact. Aside from this incident the hotel was very neat […] and comfy. Read moreGenuine Expedia guest review
"Excellent Choice ! Great Hotel !"
First of all it was a great stay. I have no complaints to make. The only issue was it was on a hwy where you cannot make a left turn. If you leave the premises you have to make two u turns to get back into to it. I think the hotel was an ex Marriott. Rooms are spacious, very clean and great customer service.Genuine Hotels.com guest review
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