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  • Sheraton Indianapolis City Centre
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All hotels in Indianapolis, Indiana, United States
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1 room,  2 adults 
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Room 1:

Sheraton Indianapolis City Centre - Indianapolis

39.76996, -86.15869
3.5 stars
31 W Ohio St, Indianapolis, IN, 46204 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $109
available on 05/24/13
Price Match Guarantee
3.9 380 5

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    Landmarks near Sheraton Indianapolis City Centre

    • Soldiers and Sailors Monument Hotels - Indianapolis 210 yards
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    Overview of Sheraton Indianapolis City Centre - Indianapolis

    Location.
    This Indianapolis hotel is within one-quarter mile of the Monument Circle and the Indiana War Memorial. Bankers Life Fieldhouse and the Eiteljorg Museum of American Indians are within one-half mile. Lucas Oil Stadium is just under a mile away.

    Hotel Features.
    Sheraton Indianapolis City Centre has a fitness facility and a seasonal outdoor pool. Business amenities include a 24-hour business center, complimentary wireless Internet access, and meeting rooms for small groups. Sheraton Indianapolis City Centre has a restaurant, a bar/lounge, and a coffee shop/café. The staff can arrange concierge services, dry cleaning/laundry services, and tour assistance. This is a smoke-free property.

    Guestrooms.
    Amenities featured in guestrooms include air conditioning, coffee/tea makers, and free local calls. Business-friendly amenities include multi-line phones, desks, 42-inch LCD cable TVs, wireless internet access (surcharge), and voice mail.
    Image of Sheraton Indianapolis City Centre, Indianapolis
    3.9 out of 5 Good (380 reviews)
    (Neighborhood average 4.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We stayed at this Sheraton because we weren't sure of what we wanted to do over the weekend and we thought that this would be a good central location.... We were right. We were within blocks of absolutely everything a tourist would want to see. The staff was actually alert to how they could assist us. When lines for check in started to grow they brought up additional help. It is a vintage hotel so you can see signs of age, but the rooms were nice. The best part though was when we opened our drapes and the monument was so close you felt like you could touch it. At night, the entire area is lit up and we slept with our drapes open. When I would wake up I would look at that view and be oh so pleased. by Cheryl  from circle center, Indianapolis IN on 04/17/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $109
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Club King

    Executive King

    Traditional Two Double

    Traditional King

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Minimum check-in age is: 21
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Pet maximum weight in lb is: 70
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • 24-hour business center
    • Air-conditioned public areas
    • Ballroom(s)
    • Bar/lounge
    • Coffee shop or café
    • Elevator/lift
    • Number of floors - 21
    • Smoke-free property
    • Swimming pool - outdoor seasonal
    • Total number of rooms - 378
    • See more facilities
      • Free Wi-Fi
      • Meeting facilities size (feet) - 6,992
      • Meeting facilities size (meters) - 650
      • Number of meeting/conference rooms - 15
      • Number of restaurants - 2
      • Rooftop terrace
      • Self parking (surcharge)
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Extra towels/bedding in room
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary weekday newspaper
      • Connecting / adjoining rooms available
      • Free local calls
      • LCD TV
      • Multi-line phone
      • Premium bedding
      • Voice mail
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Parking garage
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Secure parking
    • Security guard
    • Self parking
    • Tour assistance
    • Valet parking
    • View more services
      • Arcade/game room
      • ATM/banking
      • Breakfast available (surcharge)
      • Cell phone/mobile rental
      • Concierge services
      • Doorman/doorwoman
      • Fitness facilities
      • Multilingual staff
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Ethan's Fine American Cuisine - Classic American fine dining includes prime rib, steaks, seafood, pasta, and vegetarian entrées. Lunchtime pasta bar on weekdays. Wine list. Open during breakfast, lunch, and dinner hours.

    Churchill's Grille and Bar - Casual environment offering burgers, sandwiches, salads, drinks. Large screen TV. Open from lunch hours to late evening.

    Starbucks - Coffees, teas, pastries, sandwiches.

    Recreation

    Sheraton City Centre provides a ninth floor seasonal outdoor pool with city views. The pool is open from May 31 to September 5 (schedule subject to change). Guests can keep fit in the exercise room with stationary bikes, stair machines, treadmills, and free weights.

    White River State Park, approximately one mile from the hotel, has areas for hiking, bicycling, and boating. The park is home to the Indianapolis Zoo, the NCAA Hall of Champions, and White River Gardens.

    World famous Indianapolis Motor Speedway is approximately 5.5 miles from the hotel.

    The recreational activities listed below are available either on site or near the hotel; surcharges may apply.


    • Bicycle rentals nearby
    • Hiking/biking trails nearby
    • Playground nearby
    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 11.95 per person (approximately)
    • Fee for in-room wireless Internet: USD 11.95 per day (rates may vary)
    • Self parking fee: USD 25.00 per day (in/out privileges)
    • Valet parking fee: USD 30 per day (in/out privileges)
    • Rollaway bed fee: USD 25.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Indianapolis, Indiana, United States
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    A short guide to Downtown Indianapolis

    The capital of Indiana, this city of 782,000 is best known for hosting the Indy 500 every May at the Indianapolis Motor Speedway. The Indianapolis Colts (football) and Indiana Pacers (basketball), play at Lucas Oil Stadium and Conseco Fieldhouse, respectively. Other noteworthy attractions include the NCAA Hall of Champions and the Indianapolis Zoo.

    see all hotels in Indianapolis

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Downtown Indianapolis - 200 yards
    • Soldiers and Sailors Monument - 200 yards
    • Hilbert Circle Theatre - 200 yards
    • Indiana War Memorial - 400 yards
    • Medal of Honor Memorial - 500 yards
    • Colonel Eli Lilly Civil War Museum - 500 yards
    • Indian State Capitol - 500 yards
    • Circle Center Mall - 500 yards
    • Indiana Convention Center - 600 yards
    • Indiana Historical Society - 700 yards

    3.0+ mi

    • Indianapolis Intl. Airport (IND) - 8.4 miles
    • Anderson Municipal Airport (AID) - 37 miles
    • Columbus Municipal Airport (CLU) - 38 miles
    • Bloomington Monroe County Airport (BMG) - 49 miles
    All hotels in Indianapolis, Indiana, United States
    Reviews
    • All (380)
    • Business (66)
    • Romance (31)
    • Family (21)
    • Friends (19)
    • Other (243)
    3.9 / 5
    Good

    Score breakdown (from 380 reviews)

    • 5.0
      (137)
    • 4.0
      (137)
    • 3.0
      (64)
    • 2.0
      (26)
    • 1.0
      (16)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.1
    • Comfort
      4.0
    • Condition
      3.8

    Reviews: Overall

    • < Previous
    • Page 1 of 8
    • Next>
    Sheraton Indianapolis City Centre - Indianapolis
    1.0 / 5
    Poor
    "TOTAL DISASTER"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    I booked this hotel March 11th for one night. Upon my arrival they gave me a room that had construction going on. I opened the door and it was a DISASTER. Plumbing supplies everywhere, buckets of paint and all sorts of things on the floor. Apparently they were doing some renovating and couldn't double check to see if the room was ready prior to assigning […] me a room. I had to come back downstairs with my bags(very heavy) and explain the situation. PART 1 Read more
    Genuine Hotels.com guest review
    1 night trip in May 2013
    G
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    May 5, 2013
    Michelle
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Chris
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "weekend adventure"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We stayed at this Sheraton because we weren't sure of what we wanted to do over the weekend and we thought that this would be a good central location. We were right. We were within blocks of absolutely everything a tourist would want to see. The staff was actually alert to how they could assist us. When lines for check in started to grow they brought […] up additional help. It is a vintage hotel so you can see signs of age, but the rooms were nice. The best part though was when we opened our drapes and the monument was so close you felt like you could touch it. At night, the entire area is lit up and we slept with our drapes open. When I would wake up I would look at that view and be oh so pleased. Read more
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Cheryl, We appreciate you taking the time to make us aware of your wonderful experience during your most recent stay. We are pleased that you found our staff to be attentive and that you liked our guestrooms. It is so exciting to hear that you took advantage of the convenience of our local attractions and beautiful sites. We are glad that you were so thrilled with your amazing view of the monument and it’s great that we were able to create that experience for you and your family. Once again, we appreciate your positive comments and we look forward to welcoming you back next time you want a weekend away from home. Best regards, Scott General Manager
    1 night trip in Apr 2013
    Cheryl
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent
    "Great View!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The Sheraton was overall clean and parking was fairly easy. There is only free WiFi in the lobby and you have to pay to have WiFi in your room. Parking was an additional $25 on top of the room charge. I'm not sure there is a way around that. The room was clean and lobby, etc. was clean as well. THe beds could have been more comfortable. THe location […] was great and we had a great view of the circle center. It was worth the stay just for the view. Overall, we had a good visit and would recommend to others. Read more
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Valued Guest, We really appreciate you taking the time to share your feedback about your most recent stay with us. We are thrilled to hear that you had such a pleasant experience and enjoyed your room that had a great view of the city. We take great pride in the cleanliness of our property and are glad that you took notice of these details. We look forward to welcoming you back next time you are in the area. Sincerely, Scott General Manager
    1 night trip in Apr 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    We arrived to the hotel at 3:45 which was 45 mins after our check in time that our room should have been available. There were 2 huge lines at the service desk with only 2 employees appeared to be working at the desk. We waited in line for 30 mins and we were told that our room was not ready. When asked why it wasn't ready at 4:15 when it should have […] been ready at 3 we were told that the housekeeping was doing the best they could and they would have a room ready for us very soon. The employee offered us free parking to apologize, which was very nice, however this was still an inconvenience as we wanted to head to our event. The employee said they would call us as soon as the room was ready.. We waited for 15 mins and heard another guest complaining because she had been waiting on her room to be cleaned for over an hour. At this time we decided to load our stuff back in the car and just head to the event. We arrived back to the hotel around 11:30 pm and a room was ready for us, but we never did receive that "call" to tell us it was ready. The elevators were slow the next morning as if only 2/4 were working. The elevator in the parking deck did not work and when we tried the stairwell, all of the doors were locked!! So we had to walk around each level of the parking garage to get down to the lobby. The room was nice, though for what we paid I was shocked to find there wasn't a mini fridge where we could keep our leftovers cold and we had to throw them out. Read more
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Bambi, Thank you so much for taking the time to share your feedback with us on hotels.com. We do value every comment and use them to make things better at our hotel for you in the future. Please accept our most sincere apologies for the issues you have experienced during your stay with us. We understand your frustration with not being able to check into your room when you arrived. Our housekeeping and front office teams are working together on this issue to make sure we are better staffed when we expect a large number of incoming guests. We want every experience to be positive and it seems that we have failed that for you. We also apologize for not having a mini fridge in your room. We do have a limited number of fridges but they can be put into rooms based on requests. We are glad that you did enjoy your room otherwise. Your comments are greatly appreciated and we hope you will allow us the opportunity to provide you with an experience more typical of our hotel. Sincerely, Scott General Manager
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "Great location and super staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very pleased. Last minute decision to stay in town and booked the Sheraton. Staff were great, room service great, perfect location.
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Bobbie, We appreciate you taking the time to fill out a review on hotels.com. It is so exciting to hear that you and your family had such an enjoyable stay with us. We are delighted that you were so impressed with our staff, room service, and our location. Those aspects of the hotel we take great pride in and glad that you found them to be great as well. Thank you again and we look forward to your return sometime in the near future. Best regards, Scott General Manager
    1 night family trip in Mar 2013
    Bobbie
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent
    "Good value for downtown"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel is convenient to the circle and the Circle Center Mall. The rooms are nice, but you can tell that they renovated a tired property.
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Papa Smiles, Thank you for taking the time to share your feedback with us. We are glad that you were able to take advantage of our great location and the surrounding attractions. It is great to hear that you enjoyed our rooms as well. Thank you again and we look forward to welcoming you back sometime soon. Best regards, Scott Hagen General Manager
    1 night family trip in Mar 2013
    Papa Smiles
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "great location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Great location in the heart of Indy. Room was pretty small, but very clean with great beds. Parking is an extra $25 a day. Would stay there again.
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Valued Guest, Thank for you taking the time to complete a review on hotels.com. We are very delighted that you were so impressed with our location, clean rooms, and our “Sheraton Sweet Sleeper” beds. Once again, we appreciate you for letting us know what aspects of your stay you enjoyed most. We strive to create an unforgettable experience with hopes that you will return in the near future. Best regards, Scott General Manager
    2 night business trip in Mar 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Mar 2013
    Kristen
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Did not like the fact that some people were laying carpet outside of our door early Sunday morning, other than that we liked the hotel.
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Reed, Thank you for taking the time to fill out a review on hotels.com. It is great to hear that you enjoyed your stay with us. We are disappointed to hear that you were disturbed early Sunday morning. This will definitely be mentioned with our team because this is unacceptable. We sincerely apologize for the early morning disturbance outside your door and hope to see you again when your travels bring you this way. Sincerely, Scott Hagen General Manager
    2 night trip in Feb 2013
    Reed
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "business traveler"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great location for downtown meetings. Very comfortable bed and friendly staff. Would definitely stay here again.
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Jay, We appreciate you sharing your feedback from your stay on hotels.com. We are very pleased to hear that you enjoyed our friendly staff and took pleasure in our “Sheraton Sweet Sleeper” beds. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to share that information. We look forward to the opportunity of serving you in the future. Sincerely, Scott Hagen General Manager
    5 night trip in Feb 2013
    Jay
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in Feb 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      1.0
    Beds were very uncomfortable and cable went out. Parking fees on top of hotel bill, would have been better off staying at a more expensive hotel that was cleaner and better amenities. Would not recommend to anyone and will not stay again.
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Valued Guest, Thank you for your feedback regarding your stay with us. We sincerely apologize that you found your bed uncomfortable and that you were inconvenienced as a result to the cable going out. Please know that guest satisfaction is our top priority here and it seems that we failed on that for you. Parking fees are because we are in a metropolitan location and we do regular pricing surveys to make sure we are competitively priced. We have addressed your remarks with our management team so that we may further look into these issues. We hope that in time you may reconsider your position and choose to stay with us in the future. Best Regards, Scott Hagen General Manager
    1 night trip in Feb 2013
    Sheraton
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair
    "Book at your own risk"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    Did not get the room I paid for because I used Hotels.com (Expedia)
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    Curt_73
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair
    "wouldn't stay again"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    Service was mediocre, the rooms were nice. If you plan on parking, prepare to get charged 25 extra dollars per night. Make plans for breakfast, as they don't provide anything for free, and bagels are 5 dollars. Nice hotel, but I wouldn't stay again.
    Genuine Hotels.com guest review
    3 night business trip in Feb 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good
    "There was feces on the bathroom door"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    There was a big smudge of feces on the bathroom door. Need I say more? Not acceptable and for that alone would never stay there again.
    Genuine Hotels.com guest review
    Business trip
    Feb 8, 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    dave
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent
    "central location in town"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    injoyed the two day getaway
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Valued Guest, Thank you for filing out a review about our property on hotels.com. It is exciting to hear that you enjoyed your two day getaway with your family and glad that you chose us for this special occasion. We are looking forward to seeing you and your family again next time you travel to our area. Sincerely, Scott Hagen General Manager
    2 night family trip in Jan 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good
    ""OK..""

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    Outdated rooms. sub-par maintenance Nice little gym - brand new equipment.
    Genuine Expedia guest review
    Other trip
    Jan 30, 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair
    "Not exciting at all"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    The hotel it self was alright. The service or rather lack there of was bad. $25 to park, $12 for Internet and $14 breakfast. On top of the room which had a loud heating system and the room wasn't great. Very disappointed. I left that day and stayed at a comfort I for less cost, hit had free Internet comped breakfast and a pool... Rooms were just about […] the same Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    Dan
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent
    "Perfect downtown location for business traveler."

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall, I have always been very pleased with this property. The amenities are first class, rooms well appointed and clean, the staff is attentive. Restaurants/food is excellent for the class. On this particular visit there was a very obnoxious group out in the hallway after midnight. The hotel staff was somewhat slow to quell this disturbance though […] eventually did quiet it down. I highly recommend this establishment as providing the most value in their price point. As a seasoned business traveler, you get a lot for a very reasonable rate. Read more
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Bill
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great visit
    Genuine Hotels.com guest review
    4 night business trip in Jan 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    1.0 / 5
    Poor
    "Extremely Dissatisfied"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Our Room was so hot that we asked for maintenance to come look at it, which they did but the temperature in the room didn't change any. No matter how much we turned down the thermostat it remained just as hot. It gave both of us very bad headaches for both days of our visit. There was also a few cars vandalized in the parking garage over the weekend […] that we were there which didn't help feel like we were in a safe place. I left a phone charger in the room by accident and when I called,that very afternoon, for someone to check for it since I knew exactly where I left it, I was told it wasn't found, which just tells me that someone working for the hotel stole it when we left. I have stayed at many Sheraton's over the years and was under the impression that the Hotel had higher standards than I experienced in Indianapolis. Sorry, but I would never recommend this hotel to anyone. Read more
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Suzannah
    US

    Sheraton Indianapolis City Centre - Indianapolis
    1.0 / 5
    Poor

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    Not impressed what so ever. Room was the size of a closet. Felt that we didn't matter as a guest. No refrigerator in the, room no safe deposit box in the room, no phone book or bible on the room. Wish I had booked the Marriot
    Genuine Hotels.com guest review
    5 night trip in Dec 2012
    Gavin
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair
    "Dirty room, no hand towels, bad neighborhood"

    • Cleanliness
      1.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      1.0
    Spend a few extra dollars and stay at the affiliated Westin just a few blocks away. We stayed at both hotels on our trip and the Westin is far nicer. At the Sheraton, our sheets were stained, no hand towels were provided, the coffee maker wasn't emptied and there was a chunk of carpet missing. The staff offered us free parking as an apology, but we […] definitely will not be staying here again. Read more
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Thank you for taking the time to fill out a review of our hotel on Hotels.com. We value every comment and use them to make improvements for you in the future. We were displeased to hear that you were not satisfied with your most recent stay at our hotel. Please accept our most sincere apology for the cleanliness and maintenance issues you encountered. We have shared your feedback with housekeeping and engineering teams so that we can take steps to ensure that these issues get resolved and that they do not occur again. We would appreciate it if you would contact me so we can get more details from you to address the problems you described in your review. Again, thank you for your comments. We hope that you will give us the opportunity to serve you in the future and provide you with an experience more typical of our hotel.
    1 night trip in Jan 2013
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "Execellent Downtown Location!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excellent downtown location. We had a few plumbing and heating problems but they were taken care of promptly and the staff was very courteous.
    Genuine Expedia guest review
    Other trip
    Jan 2, 2013
    Susan
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "Great Experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great location, clean, and good price. The hotel had an excellent view of the circle. It was very close to shopping facilities also. Bars were in walking distance as well as nice restaurants.
    Genuine Expedia guest review
    Other trip
    Jan 2, 2013
    Angie
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    chibueze
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The best hotel I have stayed at in downtown Indianapolis
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good
    "Decent but I expect more from a Sheraton"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    Hotel seemed a bit rundown. Heard a couple of people complaining about a lack of hot water & heat. Had both in our room, however. Feel that the lack of free WI-FI in the rooms is ridiculous as less prestigious hotels offer such. Also thought $25/day for parking was a bit much for hotel guests. The main reason we chose the Sheraton was that it was dog-friendly. […] If it wasn't for that perk, we would probably choose another hotel in the future. Read more
    Genuine Expedia guest review
    Other trip
    Dec 25, 2012
    Mark
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "mostly good"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Staff were friendly and helpful. Was disappointed in the late afternoon Club level service. The appetizers were minimal, and no bar service possibility.
    Genuine Expedia guest review
    Other trip
    Dec 19, 2012
    BJ
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    They were working on the hotel and cut the hot water off during the night. They forgot to turn it back on until 7:00am. I had a flight and woke up at 5:30am with no hot water and no shower.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "great place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Affordable comfortable little pricey on parking biggest complaint Staff was super friendly tho..
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Room was fine. Halls were cold. Waiter in breakfast dining (Hugh) was elcellent. Location is great.
    Genuine Hotels.com guest review
    3 night trip with friends in Dec 2012
    joe c.
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "perfect location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Stayed here after attending a Colts game. We are from Chicago so could have easily made the trip in a day, but always decide to stay here because it is in the heart of downtown Indy. The hotel is in the perfect location for any downtown destination. Just minutes from everything. We didn't spend too much time in the hotel or require much service, but […] what we did, was fine. The only downside is that parking is an additional 25 a night. Read more
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    steve
    US

    Sheraton Indianapolis City Centre - Indianapolis
    3.0 / 5
    Good
    "husband and wife get-a-way NOT!"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    The hotel was to us vrs. the dollar was in sad shape. The hallway to our room was in bad shape the room condition was ruff. When the room door shut the door frame would move, there was no wsy to control the comfort, could not cool the room off no windows to open. We have stayed in $50.00 a night hotels a lot nicer. The service at the restaurant was […] terrible. Would never eat there again! Read more
    Genuine Expedia guest review
    Other trip
    Dec 9, 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent
    "Great hotel but not very reliable"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Good hotel to stay, however I resented the fact that I have to pay for parking and also they require an extra charge for using their Wi Fi, which in most hotels, restaurants, etc is free
    Genuine Expedia guest review
    Other trip
    Dec 5, 2012
    Pedro
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair
    "Shouldn't attempt to remain open during upgrades."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    The hotel is certainly going through some changes, but there are some things that can't be acceptable while remaining open to serve guests. The heat did not work most of our stay. We contacted the front desk the first time it quit working, and the maintenance man (who was extremely pleasant) who came to our room informed us that the steam had been […] shut off on our floor. It remained off for about 4 hours, and the situation repeated itself the next day when work on the hallways outside our room continued. We experienced the same situation with hot water from the tap, where it was unpredictable as to whether we would have hot water or not. As a second note to the HVAC issue above, although unrelated, the loudness of the unit when it kicked on was absolutely obnoxious. It woke my wife and I up each and every time it kicked on during the night. We wore ear plugs the second night. The ability to hear nearly every whisper out in the hall seems typical for hotels of this age, but the constant slamming of the room doors at all hours of the night requires one of two things: better sound insulation in each room or doors that don't slam shut as their only closing option. Having neither results in a poor experience. Read more
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    Jeff
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "Very central - excellent hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved everything about my stay. The staff were courteous and attentive, the room was nice and well-equipped, and the location right in the middle of Indy allowed me to walk everywhere I needed to go. Will definitely come back.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Andreas
    US

    Sheraton Indianapolis City Centre - Indianapolis
    5.0 / 5
    Outstanding
    "More than expected"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great location, nice hotel, only issue... Parking is additional 25 usd per day
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    HL
    US

    Sheraton Indianapolis City Centre - Indianapolis
    2.0 / 5
    Fair
    "noisy hotel"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    this is the 2nd time we've stayed here and been woken up late at night by noisy guests, walls must be paper thin
    Genuine Hotels.com guest review
    Response by Sheraton Indianapolis City Centre Dear Valued Guest, Thank you for taking the time to evaluate our hotel on Hotels.com. It was a pleasure having you stay with us and we value your comments as they help us make improvements for the future. We want you to know that guest service and an enjoyable stay are for each and every guest, and are our goals. We do apologize for the noise disturbances you encountered during your stays with us. We regret that your experience with us was less than excellent. In the future, we can relocate you to a different room or address noise concerns as necessary. Please simply let our staff know, and we would be more than happy to accommodate you. Again, we extend our sincerest apologies and hope that you do consider staying with us again in the near future. We are confident that your experience will be more enjoyable. Best regards, Scott Hagen General Manager
    2 night trip in Nov 2012
    A Traveller
    US

    Sheraton Indianapolis City Centre - Indianapolis
    4.0 / 5
    Excellent
    "Holiday Weekend in the City"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Greatful to find a hotel in a conventient location for our activities that would allow our dog to join us - at a very reasonable rate. The staff was friendly and helpful. The hotel itself seems busy and gets a lot of use being right downtown. There were a few asthetic things that seemed less than top notch, but nothing that impacted out stay. We did […] have a late night disturbance by a couple arguing in the hallway. Not something that the hotel can control, just people not being respectful of others. Read more
    Genuine Expedia guest review
    Other trip
    Nov 26, 2012
    JLG
    US
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