Sheraton Indianapolis City Centre - Indianapolis

I booked this hotel March 11th for one night. Upon my arrival they gave me a room that had construction going on. I opened the door and it was a DISASTER. Plumbing supplies everywhere, buckets of paint and all sorts of things on the floor. Apparently they were doing some renovating and couldn't double check to see if the room was ready prior to assigning […] me a room. I had to come back downstairs with my bags(very heavy) and explain the situation. PART 1 Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed at this Sheraton because we weren't sure of what we wanted to do over the weekend and we thought that this would be a good central location. We were right. We were within blocks of absolutely everything a tourist would want to see. The staff was actually alert to how they could assist us. When lines for check in started to grow they brought […] up additional help. It is a vintage hotel so you can see signs of age, but the rooms were nice. The best part though was when we opened our drapes and the monument was so close you felt like you could touch it. At night, the entire area is lit up and we slept with our drapes open. When I would wake up I would look at that view and be oh so pleased. Read more

Genuine Hotels.com guest review

The Sheraton was overall clean and parking was fairly easy. There is only free WiFi in the lobby and you have to pay to have WiFi in your room. Parking was an additional $25 on top of the room charge. I'm not sure there is a way around that. The room was clean and lobby, etc. was clean as well. THe beds could have been more comfortable. THe location […] was great and we had a great view of the circle center. It was worth the stay just for the view. Overall, we had a good visit and would recommend to others. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We arrived to the hotel at 3:45 which was 45 mins after our check in time that our room should have been available. There were 2 huge lines at the service desk with only 2 employees appeared to be working at the desk. We waited in line for 30 mins and we were told that our room was not ready. When asked why it wasn't ready at 4:15 when it should have […] been ready at 3 we were told that the housekeeping was doing the best they could and they would have a room ready for us very soon. The employee offered us free parking to apologize, which was very nice, however this was still an inconvenience as we wanted to head to our event. The employee said they would call us as soon as the room was ready.. We waited for 15 mins and heard another guest complaining because she had been waiting on her room to be cleaned for over an hour. At this time we decided to load our stuff back in the car and just head to the event. We arrived back to the hotel around 11:30 pm and a room was ready for us, but we never did receive that "call" to tell us it was ready. The elevators were slow the next morning as if only 2/4 were working. The elevator in the parking deck did not work and when we tried the stairwell, all of the doors were locked!! So we had to walk around each level of the parking garage to get down to the lobby. The room was nice, though for what we paid I was shocked to find there wasn't a mini fridge where we could keep our leftovers cold and we had to throw them out. Read more

Genuine Hotels.com guest review

Very pleased. Last minute decision to stay in town and booked the Sheraton. Staff were great, room service great, perfect location.

Genuine Hotels.com guest review

The hotel is convenient to the circle and the Circle Center Mall. The rooms are nice, but you can tell that they renovated a tired property.

Genuine Hotels.com guest review

Great location in the heart of Indy. Room was pretty small, but very clean with great beds. Parking is an extra $25 a day. Would stay there again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Did not like the fact that some people were laying carpet outside of our door early Sunday morning, other than that we liked the hotel.

Genuine Hotels.com guest review

Great location for downtown meetings. Very comfortable bed and friendly staff. Would definitely stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Beds were very uncomfortable and cable went out. Parking fees on top of hotel bill, would have been better off staying at a more expensive hotel that was cleaner and better amenities. Would not recommend to anyone and will not stay again.

Genuine Hotels.com guest review

Did not get the room I paid for because I used Hotels.com (Expedia)

Genuine Hotels.com guest review

Service was mediocre, the rooms were nice. If you plan on parking, prepare to get charged 25 extra dollars per night. Make plans for breakfast, as they don't provide anything for free, and bagels are 5 dollars. Nice hotel, but I wouldn't stay again.

Genuine Hotels.com guest review

There was a big smudge of feces on the bathroom door. Need I say more? Not acceptable and for that alone would never stay there again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

injoyed the two day getaway

Genuine Hotels.com guest review

Outdated rooms. sub-par maintenance Nice little gym - brand new equipment.

Genuine Expedia guest review

The hotel it self was alright. The service or rather lack there of was bad. $25 to park, $12 for Internet and $14 breakfast. On top of the room which had a loud heating system and the room wasn't great. Very disappointed. I left that day and stayed at a comfort I for less cost, hit had free Internet comped breakfast and a pool... Rooms were just about […] the same Read more

Genuine Hotels.com guest review

Overall, I have always been very pleased with this property. The amenities are first class, rooms well appointed and clean, the staff is attentive. Restaurants/food is excellent for the class. On this particular visit there was a very obnoxious group out in the hallway after midnight. The hotel staff was somewhat slow to quell this disturbance though […] eventually did quiet it down. I highly recommend this establishment as providing the most value in their price point. As a seasoned business traveler, you get a lot for a very reasonable rate. Read more

Genuine Hotels.com guest review

Great visit

Genuine Hotels.com guest review

Our Room was so hot that we asked for maintenance to come look at it, which they did but the temperature in the room didn't change any. No matter how much we turned down the thermostat it remained just as hot. It gave both of us very bad headaches for both days of our visit. There was also a few cars vandalized in the parking garage over the weekend […] that we were there which didn't help feel like we were in a safe place. I left a phone charger in the room by accident and when I called,that very afternoon, for someone to check for it since I knew exactly where I left it, I was told it wasn't found, which just tells me that someone working for the hotel stole it when we left. I have stayed at many Sheraton's over the years and was under the impression that the Hotel had higher standards than I experienced in Indianapolis. Sorry, but I would never recommend this hotel to anyone. Read more

Genuine Hotels.com guest review

Not impressed what so ever. Room was the size of a closet. Felt that we didn't matter as a guest. No refrigerator in the, room no safe deposit box in the room, no phone book or bible on the room. Wish I had booked the Marriot

Genuine Hotels.com guest review

Spend a few extra dollars and stay at the affiliated Westin just a few blocks away. We stayed at both hotels on our trip and the Westin is far nicer. At the Sheraton, our sheets were stained, no hand towels were provided, the coffee maker wasn't emptied and there was a chunk of carpet missing. The staff offered us free parking as an apology, but we […] definitely will not be staying here again. Read more

Genuine Hotels.com guest review

Excellent downtown location. We had a few plumbing and heating problems but they were taken care of promptly and the staff was very courteous.

Genuine Expedia guest review

Great location, clean, and good price. The hotel had an excellent view of the circle. It was very close to shopping facilities also. Bars were in walking distance as well as nice restaurants.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The best hotel I have stayed at in downtown Indianapolis

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel seemed a bit rundown. Heard a couple of people complaining about a lack of hot water & heat. Had both in our room, however. Feel that the lack of free WI-FI in the rooms is ridiculous as less prestigious hotels offer such. Also thought $25/day for parking was a bit much for hotel guests. The main reason we chose the Sheraton was that it was dog-friendly. […] If it wasn't for that perk, we would probably choose another hotel in the future. Read more

Genuine Expedia guest review

Staff were friendly and helpful. Was disappointed in the late afternoon Club level service. The appetizers were minimal, and no bar service possibility.

Genuine Expedia guest review

They were working on the hotel and cut the hot water off during the night. They forgot to turn it back on until 7:00am. I had a flight and woke up at 5:30am with no hot water and no shower.

Genuine Hotels.com guest review

Affordable comfortable little pricey on parking biggest complaint Staff was super friendly tho..

Genuine Hotels.com guest review

Room was fine. Halls were cold. Waiter in breakfast dining (Hugh) was elcellent. Location is great.

Genuine Hotels.com guest review

Stayed here after attending a Colts game. We are from Chicago so could have easily made the trip in a day, but always decide to stay here because it is in the heart of downtown Indy. The hotel is in the perfect location for any downtown destination. Just minutes from everything. We didn't spend too much time in the hotel or require much service, but […] what we did, was fine. The only downside is that parking is an additional 25 a night. Read more

Genuine Hotels.com guest review

The hotel was to us vrs. the dollar was in sad shape. The hallway to our room was in bad shape the room condition was ruff. When the room door shut the door frame would move, there was no wsy to control the comfort, could not cool the room off no windows to open. We have stayed in $50.00 a night hotels a lot nicer. The service at the restaurant was […] terrible. Would never eat there again! Read more

Genuine Expedia guest review

Good hotel to stay, however I resented the fact that I have to pay for parking and also they require an extra charge for using their Wi Fi, which in most hotels, restaurants, etc is free

Genuine Expedia guest review

The hotel is certainly going through some changes, but there are some things that can't be acceptable while remaining open to serve guests. The heat did not work most of our stay. We contacted the front desk the first time it quit working, and the maintenance man (who was extremely pleasant) who came to our room informed us that the steam had been […] shut off on our floor. It remained off for about 4 hours, and the situation repeated itself the next day when work on the hallways outside our room continued. We experienced the same situation with hot water from the tap, where it was unpredictable as to whether we would have hot water or not. As a second note to the HVAC issue above, although unrelated, the loudness of the unit when it kicked on was absolutely obnoxious. It woke my wife and I up each and every time it kicked on during the night. We wore ear plugs the second night. The ability to hear nearly every whisper out in the hall seems typical for hotels of this age, but the constant slamming of the room doors at all hours of the night requires one of two things: better sound insulation in each room or doors that don't slam shut as their only closing option. Having neither results in a poor experience. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

I loved everything about my stay. The staff were courteous and attentive, the room was nice and well-equipped, and the location right in the middle of Indy allowed me to walk everywhere I needed to go. Will definitely come back.

Genuine Hotels.com guest review

Great location, nice hotel, only issue... Parking is additional 25 usd per day

Genuine Hotels.com guest review

this is the 2nd time we've stayed here and been woken up late at night by noisy guests, walls must be paper thin

Genuine Hotels.com guest review

Greatful to find a hotel in a conventient location for our activities that would allow our dog to join us - at a very reasonable rate. The staff was friendly and helpful. The hotel itself seems busy and gets a lot of use being right downtown. There were a few asthetic things that seemed less than top notch, but nothing that impacted out stay. We did […] have a late night disturbance by a couple arguing in the hallway. Not something that the hotel can control, just people not being respectful of others. Read more

Genuine Expedia guest review