Stayed for two nights. Could hear everything that moved in the halls! Hotel is old and somewhat dumpy. No bathroom vanity, our toilet was placed crooked-left knee jammed against the wall if you wanted to sit straight :/ We would not stay at this place again.Genuine Hotels.com guest review
"Long time customer disappointed with room"
Over the past 10 years I have stayed at the Wyndham El Paso Airport Hotel and love it for the convenient access to the airport. However, the last several times I stayed there and booked my room through Hotels.com I have been given a handicap access room. At first I thought this was due to room availability but it has become apparent to me that the hotel […] management purposefully gives handicap access rooms to people who have booked through Hotels.com. Last week during check in I specifically told the person at reception that I did not want a handicap access room. He pretty much admitted that their hotel policy is to give lowest priority to people who have booked through Hotels.com. In spite of my complaint when I entered my room it was in fact a handicap access room! I called the front desk and voiced my displeasure. In his defense he did offer to move me but it was 11PM and after a long day of travel I just decided to retire for the day. I will reevaluate my hotel selection the next time I visit El Paso! Read moreGenuine Hotels.com guest review
"Great for one night stay"
We arrived late and only stayed for the night. It was hard to locate the hotel. The hotel rooms were a little dated but worked fine.Genuine Hotels.com guest review
Hotel was a little dated but was a nice stayGenuine Hotels.com guest review
Experience was fine, but our room was very tired looking. Hasn't seen a renovation in a few decades.Genuine Expedia guest review
We booked through Hotels.com. Perhaps because we booked through a discount room pricing website, we were placed in the back building, away from the main hotel. Undoubtedly, it is an older section of the hotel, but the room was clean and nicely decorated. The bed was very comfortable, although I am not a fan of their flat, feather pillows. The a/c unit, […] however, looked like it was about to fall off the wall. The bathroom needed some TLC. For instance, the door frame was damaged and it appeared that someone simply glued the pieces back into place. Read moreGenuine Hotels.com guest review
Good experience would of like to enjoyed the pool but it was cold , now I have an excuse to go back in the summer.Genuine Expedia guest review
"Nice and quite"
Nice and quite kind of hidden of major road ways.Genuine Expedia guest review
It was only for one night but was way better than the hotel we stayed at for the whole weekend the staff were awesome we will be returningGenuine Hotels.com guest review
"Lack of Free Breakfast"
It would have been helpful if the disclosure by Expedia pointed out that we would not receive a free breakfast. I asked for an exception and the staff was unwilling and we felt that the price of the room deserved a free breakfast. They claimed it was our fault, not theirs.Genuine Expedia guest review
Great service, resturaunt was great, very comfortable.Genuine Hotels.com guest review
Old. Near the airport only advantageGenuine Hotels.com guest review
The staff were very helpful and ready to assist us in short notice (I traveled with three young children), always with a smile on their faces.Genuine Expedia guest review
"Centralized location, great pool area"
We stayed 4 days and booked last minute. Room was comfortable and clean, although seemed dated. No vent in the bathroom caused a mustiness; shower current was slightly stinky. Nice TVs, comfortable beds, first floor room that opened up to the pool. WIFI was difficult to keep there for some reason. Breakfast buffet was awesome and affordable with vouchers […] from the desk; service there was fast and friendly. Front desk staff was courteous and helpful; always smiling. Pool is nice, with a slide that is fun, area was clean and relaxing. Furnished towels there which is an added bonus for me. Loved the outdoor sitting area and fire pit. Read moreGenuine Hotels.com guest review
"ran down over priced, service sucks!"
By far the worst hotel experience in years!Genuine Hotels.com guest review
"close to airport"
The room was dirty and there was no hot water. cold showers are not much fun. will not stay there againGenuine Hotels.com guest review
"Great location for the airport"
The location was great to catch a flight the room was rather small and compact.Genuine Hotels.com guest review
Check the pool slide hours and days if you are planning on using itGenuine Hotels.com guest review
"great stay will stay again. my kids loved it"
I have to remember that Labor Day weekend is a weekend of partying. It was loud but overall the place was great . Love the poolGenuine Expedia guest review
"My Go-To Hotel in El Paso"
I love staying at the Wyndham every time I'm visitng my fiancé in Fort Bliss. It's a beautiful hotel, very nice lobby. The pool is great and the water slide they have during the summer is quite fun. The rooms are quite big, beds are super comfortable and everything is always super clean. Regardless if it is right next to the airport you cannot hear […] a thing. You don't hear the planes at all but it's also quite beneficial if you're traveling by plane because you don't have to travel far to get back. They even offer shuttle service to the airport. The prices are great, the service is great, the hotel is great, you cannot ask anymore from a hotel. Will most definitely be staying there for all my future visits to El Paso. Read moreGenuine Hotels.com guest review
"Great place to stay...on the week ends!"
My biggest problem was with the so called "water park". It's not a water park..It's one slide. We chose this hotel because we have kids and figured it would be fun for them after driving 28k miles from Washington State. To our surprise and very much disappointment!!!! The "slide" is only open on weekends! Unfortunately, we arrived in El Paso around […] 4 or 5, so to find a cheaper place wasn't going to happen. If we would've known this we would've stayed at a much cheaper place with a pool...plenty in El Paso. The hotel itself is great, spacious, and clean. So if you have kids and looking to enjoy the "slide", make sure it's a weekend. Nothing on their webpage mentions weekends either so I hope you read this first. Read moreGenuine Hotels.com guest review
;)Genuine Hotels.com guest review
Very convenient as it was ~ 100 yds. from the airport. Everybody at the hotel and lounge / dining area were extremely friendly and helpful. The outdoor lounge and pool area were very nice. But the room was small and well worn. Thanks!Genuine Hotels.com guest review
"A little slice of El Paso and not in the good way"
This hotel was not worth the price. We stayed here for a quick girls' getaway hoping the pool and slide would be fun. Unfortunately, the water recreation area was not so well maintained. All rules that you agree to when checking in are grossly violated and as a result the pool area is lackluster. There cabana bar was abandoned, and anyone can enter […] the water park with their own food it seems, sadly lowering the quality of the experience. We got room service twice and the food was in several instances over salted. We had a two bed suite with living area, but the room still felt small. The temperature knob to the fridge was broken off so the fridge was barely cool. The room was also swamp cooled--no refrigerated air. Just not great. Read moreGenuine Hotels.com guest review
The room was hot. It was not what the front desk said it would be. They didn't have free breakfast, we had to buy there and it was expensive. Only one elevator and we had a long walk to our room. Very noisy people late at night!!!!!Genuine Hotels.com guest review
"Location was excellent"
Hotel is old, mattress was uncomfortable and staff wasn't friendly as I would have expected.Genuine Hotels.com guest review
"Perfect Family Stay"
We had a relaxing and fun stay here! Convience to the water park was excellent. Service from resturant was personable. The business center allowed me to print documents from home. We had no problem adding an additional night to our stay and didn't have to change rooms even with short notice.Genuine Hotels.com guest review
"Nice hotel close to the airport"
Our reason for staying at this hotel was mainly the close proximity to the airport (walking distance); secondly, the water features were appealing. The staff at the front desk was very courteous and helpful. The cleaning staff was always polite and helpful.Genuine Expedia guest review
Clean but expensive. Don't let the waterpark fool you. It is one slide that wasn't working during our stay.Genuine Expedia guest review
"Hotel is close to the airport. AIRPLANES!"
The airplanes are inevitable. I got a room with the view towards the maintenance patio. Horrible.Genuine Expedia guest review
"Straight out of the 1980's"
Seemed old and somewhat rundown. In need of a facelift. The building I was in felt like a temporary structure as opposed to the main one. No outlets near the bed, this is bad when wanting to plug in a laptop or phone. Pool area needed maintenanceGenuine Expedia guest review
Everything was bad about this hotel at to leave and go to another one...Genuine Hotels.com guest review
"Great place , yet too noisy!"
I enjoyed our stay. The room was clean. The out door pool was amazing. It was nice, warm and clean! Great customer service. The one complaint I had was that I could hear the guests above us walking through their room. Every step they made was audible. Very annoying. Another noise hard to ignore was the AC. Between the loud AC and the pounding footsteps […] it was difficult to fall asleep. Read moreGenuine Hotels.com guest review
Needs to remodel rooms. Old musty smell in room. Air conditioning didn't work. Front desk workers need training on customer service.Genuine Hotels.com guest review
The food service staff were excellent. My issue was mostly with the front desk staff being less than accommodating and the pool staff harassed you. If you were not wearing your bracelet they would interrupt your conversation, follow you around or kick you out of the pool area even if they saw you 5 minutes prior or earlier that day wearing the pool […] bracelet. And the bartenders were awful. 10 minutes to serve me a beer and 15 to make a mixed drink. Bar was empty. The "waterpark" was rarely open. Hours were not posted. Read moreGenuine Expedia guest review
Our stay was comfortable and relaxing.Genuine Hotels.com guest review
My kids and I decided to stay at the Wyndham hotel mainly because of its water park.I must say we had a great time we absolutely loved it. The staff in water park were extremely friendly and helpful when it came to looking for the earring that I lost in the water. Specifically Luis and charlie,both gentleman took the time to help me look for it in the […] filter. We weren't able to find it then but I left a number to be contacted if it was found, to my surprise I got a call and they did find and returned it.I want to thank them both for taking the time to look for it.I really appreciate that. Read moreGenuine Hotels.com guest review
No phone not enough towels. Said they would address but did notGenuine Expedia guest review
Utter filth. PeriodGenuine Hotels.com guest review
"Very nice, very close to the airport"
Great place to stay if you have an early flight. Hotel is clean and quiet. Good food and a 2 min walk to the airport!Genuine Hotels.com guest review
We truly enjoyed our stay. We were pleasantly surprised at the room. They are very nice and upscaled. The only thing a didnt like was the pool area. Alot of people at the pool were drinkinbg alcohol and partying. Not my families thing. It has a restaurant, gift shop, and very close to airpot and free shuttle to airport which is why we stayed. I would […] stay again. Very nice Read moreGenuine Hotels.com guest review
"Nice hotel, nice water park too"
A/C didn't work too well but other than that it was nice.Genuine Expedia guest review
We had a great time at the hotel. The service was great, the lounge was a lot of fun and the kids really enjoyed the pool and slide.Genuine Hotels.com guest review
"Would never stay here again"
We only had 1 night to stay here and we picked this hotel specifically because of the water slides. Unfortunately, they were open when we got there and the front desk personnel could care less that we were disappointed. He told us we were welcome to drive around and find another hotel if we didn't like it. Then we got to our room and the toilet wasn't […] set right so everytime somebody sat on it it sounded like a loud boom and ALL of the springs were broken on the pull out sofa bed. Really disappointed for this to be a Wyndham, definitely expected more. Read moreGenuine Hotels.com guest review
I would stay here again. Courteous staff. The only thing I was disappointed in was the website states waterpark. I called before I booked to make sure the waterpark was open the third week of June and was told yes and nothing else. Well I was there with 3 kids staying Monday through Thursday and only the pool was open. The slide is only open certain […] hours Friday to Sunday so we didn't get to use it. I think their website should state this because I had 3 dissapointed kids. Read moreGenuine Expedia guest review
Great hotel, spacious with everything you need. I was only in town for a short time but it is very close to the airport and even has a restaurant with bar. I will definitely stay at the Wynhdam next time I am in El Paso.Genuine Expedia guest review
We had a suite and three rooms. Children in one room a little rowdy so take one to the suite to separate. Room below complained. Supervisor evicts people in room even though parties were going on in other rooms that you could hear down the hall. Supervisor refused to investigate the rooms where the parties were going on more concerned about a child […] making noise! Never go back sadly. It was a yearly event to go. Read moreGenuine Hotels.com guest review
To start things off expedia charged my card for the full amount and the hotel had no record of my reservation. My relative paid a cheaper rate and was given drink and breakfast vouchers. I paid a higher rate for a club suite and didn't receive anything. Room was not cleaned properly my daughter found a cereal box behind the curtain. Also for the so […] called waterpark be sure you do not discard your wristbands cause they do not replace them. Very disappointed with hotel and expedia. In the future I will use a different site. Read moreGenuine Expedia guest review
"No water park"
The water slide was close, front desk did not inforn about the water park close!!Genuine Hotels.com guest review
Have stayed there before. It is a great hotel for location and comfort. However, the maids forgot to clean room on Memorial Day. They may have been overworked because everyone was leaving that day. Visiting our soldier at Fort Bliss. We could walk to the hotel from the airport when he was still working at the time we arrived.Genuine Hotels.com guest review
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