"2 of 3 nights were terrible"
One night a couple left dog in the room and it bark constantly for about 2 hours. Began late at night. Other night room next door was newlyweds but they were loud, drunk and inconsiderate of others. We had to request individuals be removed.Genuine Expedia guest review
Best situated hotel for an airport ever!Genuine Hotels.com guest review
overall this is a very nice property. Falls into the suites type category but couldn't be any more convenient. just a 1 minute walk to the terminal.Genuine Hotels.com guest review
"could be cleaner"
Under the luggage protector on the bed was sand - would prefer a clean bed.Genuine Expedia guest review
Very niceGenuine Expedia guest review
The bath room had a water leak. N water was all over the floor.Genuine Expedia guest review
"Nice hotel close to airport"
This hotel is within walking distance to the airport, which is a plus. Facilities are nice, the lobby is open and airy with computers and printers available for client use, and there is a varied menu in the dining room with good food. However, in my room I had a hairdryer that did not work, a phone that did not work, no make-up mirror as advertised, […] and slow running drains in both the sink and the bathtub. Staff responded slowly to rectify. Read moreGenuine Expedia guest review
George was very rude. I made my reservation through hotels.com and they did not have my reservation. I checked in but the next day I felt like they were trying to kick me out bc they still didnt have my reservation and then they wanted me to call hotels.com---poor customer service. another clerk found the faxed in reservation along with many others […] in the fax machine. this same thing happened 2 months ago when my friend reserved a room. Read moreGenuine Hotels.com guest review
"Close to airport"
The wi-fi was intermittent. I could hear the TV in the room above me. Although reasonably clean my room was very worn out.Genuine Expedia guest review
No Rooms were ready Get your coffee and newspapers early they run out fast Found some sort of pills all over our room They put us in the handicap room - my husband is 6'1" and Im 5'9"Genuine Expedia guest review
I truly appreciated the Wyndham's providing such comfortable chair which was so conveniently equipped with a charging station plus USB ports for iPhones, iPods or MacBooks embedded in the armrest.Genuine Hotels.com guest review
"Nice hotel close to airport and restaurants."
Swimming area is great and food at the bar good too. El Paso sun was nice and weather. Enjoyed the atmosphere of other people. Room had nice view of outside facing pool side. Enjoyed the view. Rooms were nice and comfortable. Always clean and provided what you needed.Genuine Expedia guest review
Great Stay!Genuine Hotels.com guest review
We really enjoyed our mini family vacation getaway. The grand kids loved the water park and we utilized the free airport shuttle. The room was beautiful, clean and spacious. We hope to come back again soon!Genuine Hotels.com guest review
"Need new managemet and upgrades"
Where to begin? A/C not working when I entered the room. They did fix it within 2 hours. Ice machine was either empty or not working. Wifi signal very weak. Put $1.00 into the vending machine for a bottle water but it was out. It would not return my money. Main entrance was very hard to open and close. It would not close entire unless I forced it shut. […] Opened sliding glass door and when I tried to open the screen door, it fell flat onto the ground. Closet doors did not slide easily. It appeared that they were half on the tracks and I couldn't get them back on. The coffee maker did not function properly. I started a pot, jumped in the shower and when I came back, half of the coffee went into my cup and the rest ran all over the desk and under my laptop. The hotel room was clean though but it had a lot of issues. Read moreGenuine Hotels.com guest review
"Nice place, but..."
There was a continental breakfast, for $9.75 each!!!! They think they got you cause there is nothing within walking distance to the hotel. But you can drive 2 blocks for a plethera of food stops. The room was clean and comfy.might stay there again, might not.Genuine Hotels.com guest review
"Nice to take you kids to the pool"
I have a pretty nice time, whit my kid and my sister kids. Rooms was more then expectedGenuine Expedia guest review
We arrived late and left early... The restaurant was weird. We ordered room service for the kids. The burger was good the wings were not.Genuine Expedia guest review
The room was great, but the pool and slide make this place really excellent. Our room's sliding glass door opened up to the pool area, so easy access made it even funner! The gym was okay and the hot tub was down for maintenance, but it really is nice. The only dislike I had was that there are signs all over the place about the hotel being 100% smoke […] free, but there were several people smoking at the tables in the pool area. Staff would walk right by them, and nothing was said. Other than that, it was perfect! Read moreGenuine Expedia guest review
My husband loved the fact that there was a hoyer, poolside due to his paralysis. It was great. The rooms was spacious and nice, the roll in shower could of been a little bit larger but worked enough for wife to transfer me out of my wheelchair onto the shower chair. I would definitely consider staying again.Genuine Hotels.com guest review
"Great for kids."
Weekend getaway for grandsons. .. enjoyed the water park and convenience of location.Genuine Expedia guest review
"selected this hotel because it is a Wyndham."
we were disappointed with the room itself. the overall hotel was very nice . our biggest complaint was the bathroom of room 1115. it has a strong odor of urine and or vomit. it is permeated in the walls, floors/grout, shower curtain. we couldnt stand to be in there for very long. we mentioned it to the cleaning staff and she proceeded to wipe everything […] down with a wet cloth -- no mopping or apparent use of any chemicals/disinfectants. the carpet was very stained, the furniture is quite worn (the sofas have spots where the fabric is worn off), and the mattresses are so worn they sink. we only stayed 2 nights and moved elsewhere for the rest of our trip. very disappointed and will certainly not stay here again. Read moreGenuine Hotels.com guest review
the pool and slide are awesome!!!Genuine Hotels.com guest review
"Should've been better"
I'm going to be harsh about this hotel because it needs to be better. First of all, anyone trying to find this on the gps needs to be careful because there's no much signage outside of the hotel. The night clerk was nice giving directions; however, she wrote down the wrong room number on the keycard envelope and we nearly walked in on another family […] at midnight. When we finally got the correct room, the air conditioner didn't work. The maintenance staff was pretty good about getting out to the room but wasn't much help in fixing it. I can't say much else about the hotel as i didn't swim nor eat any meals. The suite was nice and clean - bedding very nice- just was uncomfortable with a faulty a/c unit. Read moreGenuine Hotels.com guest review
"Totaling Relaxing Stay"
What a jewel of a hotel! The swimming pools and facilities were more than imagined for a reasonably priced lodging. The front desk service made us feel like a million dollars and room service was quick and eloquent. And, evening being next to airport, the room was almost sound proof. The only downer was the bathroom fixture were outdated; the little […] one wanted a bath but the stopper was long since nonfunctional and the toilet seemed unstable. But we loved the stay and intend to book again real soon! Read moreGenuine Hotels.com guest review
"WORSE CUSTOMER SERVICE "EVER""
THIS WAS THE WORSE EXPERIENCE I HAVE EVER HAD AT A 3 STAR HOTEL. I had a back and knee injury, but was meeting my 3 grandchildren so I went. They drove 7 hrs to get there & I drove 8 hrs from CO. Over a week before arrival, I requested a ground floor and called 4 times to confirm explaining I was injured and have a 15 yr. old dog and have to take her […] out a few times during the middle of the night. When I arrived, my request was RUDELY DENIED (even after several confirmations per phone) They put me on the 2nd floor and 50 yards from the elevator (AND THE SMALLEST SUITE I HAVE SEEN). THEN! The 2nd day we were there, I went to the front desk to request new wristbands for my grandchildren for the pool. I was informed every day new colored wristbands was required to swim. They had taken off the old wristbands & through them away. At the front desk, the RUDE lady shoved a piece of paper in my face and said, READ THE RULES!, without the (old paper) wristbands, they would not get new ones, and they were DENIED TO SWIM for the rest of the time we were there. It took everything I had, NOT TO RIP THAT OUT OF HER HAND AND TEAR IT UP. I HAVE NEVER BEEN SPOKE TO THAT WAY. I had to get the hotel Mgr. to get my grandchildren wristbands so they could swim This was by far the very worst experience I have ever had If I had not come such a long distance to visit my grandchildren, I would have left. I have been treated better a MOTEL 6. Read moreGenuine Hotels.com guest review
Very friendly and helpful staff. The Water slide was a big hit with the kids.Genuine Hotels.com guest review
"VERY NICE AND CLEAN"
Comfortable room and clean. Nice swimming pool area and nice waterslide.Genuine Hotels.com guest review
"Nice pool and water slide for all ages"
This was a military trip to see my husband prior to deployment it was easy to get there from airport and easy to leave. Right close to fort bliss and shopping and dining would go to same hotel again if in same areasGenuine Expedia guest review
"Excellent location to visit Carlsbad Caverns."
The beds were poor. The rug felt like it was sticky under one's feet. No soap in the room. Very limited food options. Dry county. But location could not be beat.Genuine Hotels.com guest review
"Nice hotel close to the airport"
Everything worked fine. Very comfortable room, nice bad.Genuine Expedia guest review
"Comfortable in El Paso"
It was just okay.Genuine Hotels.com guest review
"DON'T EVER STAY HERE"
I WAS OUTRAGED, STAFF WAS INCREDIBLY RUDE. IF YOU HAVE ANY FAMILY IN TOWN DON'T INVITE THEM OVER TO HANG OUT WITH YOU AT THE POOL. IF THEY ARE NOT A PAYING GUEST OF THE HOTEL THEY CANNOT VISIT YOU. JUST ASK MY ELDERLY MOTHER WHO CAME TO WATCH HER GRANDKIDS SWIM. SHE WAS ESCORTED OUT.THAN THE MANAGER TOLD US IF WE DIDN'T LIKE IT WE SHOULD LEAVE TOO! […] BESIDES THAT A/C'S DON'T WORK WELL. ROOMS ARE MUSTY. THIS HOTEL USED TO BE REALLY NICE WHEN IT WAS OWNED BY THE HILTON. WE DID LEAVE AND GO TO THE MARRIOTT JUST ONE MINUTE AWAY! Read moreGenuine Hotels.com guest review
Requested a recliner to be in room( there was one shown on web site and I asked for one on the reservation). Was told by staff that none was available after getting up to room. My daughter's room had one, they were supposed to have a pull out sofa. If we would have known that the night we arrived; I could have moved it myself! My husband sleeps better […] sitting up becase of back problems. Read moreGenuine Hotels.com guest review
The overall experience was fair. I booked the reservation because of the reputable "Wyndham" name but to my surprise was not all what I had I thought I reserved. I made the reservation for a "two bedroom suite" and separate sofa bed at club level. After driving 1900 miles I figured the kids could have their own room and we could have ours and enjoy […] the large space. After checking in it turned out to be a room with double beds and separate living room with a pull out couch. From your description I was led to believe we were getting two bedrooms including a separate living area with a pull out couch which is why I had originally booked the room. Not only that but the room, fixtures, and carpeting was very dated and did not match the pictures you have posted on your website. After speaking to reservations at the front desk they apologized and also felt I had been misled and stated "they don't even have rooms that large" except for the executive suite which was one king bed. The staff did offer drink tickets for two free cocktails a day during our stay and buy one get one free vouchers for breakfast in the hotels restaurant. The staff was very friendly and accommodating. The pool was the biggest of any hotel I've stayed at and the kids thoroughly enjoyed the water slide. I would probably return if the hotel did an update and remodel of their rooms. Also I feel you need to be more cautious in regards to misrepresentation of hotels and their accommodations. Read moreGenuine Hotels.com guest review
"Our visit to El Paso from California July 2013"
The pool is great, the beds/pillows are comfy, ac was great, REALLY close to the airport (like next door), the restraunt staff is nice and the food was good, everything was clean, staff was pleasant, and it was a good location between the ARMY base & the rest of the city. The thing I did not like was the water pressure in the room and the fact that […] it took 30 minutes after a short shower for the water to drain from the tub and it smelled funny while it was doing it. Read moreGenuine Expedia guest review
"Close to airport"
As close as it was to airport, never heard one plane. Hotel great. Waterpark, more like a large pool, and a large three story winding slide.Genuine Hotels.com guest review
Problems at the check in and charges not authorizedGenuine Expedia guest review
"Good stay for an early flight out of El Paso"
Ditch your rental car early, walk back to the hotel, enjoy a nice dinner and hang at the pool/water slide. Bar is nice and you can order food 'to go', saving on room service and getting a larger menu (bar food). Bartender was a really nice waiter for us. Breakfast buffet is good value for $10 and even if you only wanted toast and juice, you might as […] well get the buffet because a la carte is pricey. Read moreGenuine Hotels.com guest review
"Nice pool and water slide with limited hours"
Went for a getaway with spouse. Ok but not worth the price. Front desk was under staffed.Genuine Expedia guest review
"close to airport stay"
From the time I walked in, til the time I checked out, it was a pleasant experience. Great pools for all ages, and the food is affordable. I love the area, right next to the airport.Genuine Expedia guest review
Bed comfortable-pool good -needs to be cleaned more often-didn't hear planes considering airport across the streetGenuine Hotels.com guest review
"Great Place to Stay"
We stayed in a king room off the swimming pool. I was afraid we would not have any peace and quite, but the pool closed at a decent hour, and when it was open the noise was not too bad. the room was clean and comfortable. We had clean towels every day.Genuine Expedia guest review
Clean, efficient staff, good food/room service, comfortable/affordable suite! Disturbance in room next door handled by hotel security quickly and efficiently. Will definitely return.Genuine Hotels.com guest review
The rooms were ok. The food was really bad. But the pools were so much fun. My daughter loved it!Genuine Hotels.com guest review
"NOT a waterpark"
This was an overnight stay before departing for home. Very close to airport and good staff. In addition to location, we chose this "Hotel and Waterpark" for my 8 and 4 year old to have one last cool thing to do before vacation ended. Let's be honest here, this is a hotel with a very nice sized pool, a kiddie pool, a hot tub, and one waterslide. This […] isn't a waterpark. As for the room itself it was a typical old style Holiday Inn room: nondescript bedding, utilitarian furnishings, and thin walls. Needs a remodel. Read moreGenuine Hotels.com guest review
"A pleasant walk from the Airport"
Very good value for the money. Great room. Excellent food. Easy walk from the airport. Centrally located.Genuine Hotels.com guest review
Had a good nights stay, the only minus is poor insulation between floors, woke up at 4:00 am, when the people up stairs were walking around, getting ready to check out, lasted almost an hour, so try to stay on upper floor.Genuine Hotels.com guest review
"Nice hotel with a pool."
The hotel was nice. The bed was comfortable. The TV service was horrible. There were very few channels to choose from and they were changing the movie service. We weren't able to watch any movies except on HBO and the HBO channel was so dark you couldn't see it.Genuine Expedia guest review
The water in the pool was freezing.Genuine Hotels.com guest review
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