My husband loved the fact that there was a hoyer, poolside due to his paralysis. It was great. The rooms was spacious and nice, the roll in shower could of been a little bit larger but worked enough for wife to transfer me out of my wheelchair onto the shower chair. I would definitely consider staying again.Genuine Hotels.com guest review
"Great for kids."
Weekend getaway for grandsons. .. enjoyed the water park and convenience of location.Genuine Expedia guest review
"selected this hotel because it is a Wyndham."
we were disappointed with the room itself. the overall hotel was very nice . our biggest complaint was the bathroom of room 1115. it has a strong odor of urine and or vomit. it is permeated in the walls, floors/grout, shower curtain. we couldnt stand to be in there for very long. we mentioned it to the cleaning staff and she proceeded to wipe everything […] down with a wet cloth -- no mopping or apparent use of any chemicals/disinfectants. the carpet was very stained, the furniture is quite worn (the sofas have spots where the fabric is worn off), and the mattresses are so worn they sink. we only stayed 2 nights and moved elsewhere for the rest of our trip. very disappointed and will certainly not stay here again. Read moreGenuine Hotels.com guest review
the pool and slide are awesome!!!Genuine Hotels.com guest review
"Should've been better"
I'm going to be harsh about this hotel because it needs to be better. First of all, anyone trying to find this on the gps needs to be careful because there's no much signage outside of the hotel. The night clerk was nice giving directions; however, she wrote down the wrong room number on the keycard envelope and we nearly walked in on another family […] at midnight. When we finally got the correct room, the air conditioner didn't work. The maintenance staff was pretty good about getting out to the room but wasn't much help in fixing it. I can't say much else about the hotel as i didn't swim nor eat any meals. The suite was nice and clean - bedding very nice- just was uncomfortable with a faulty a/c unit. Read moreGenuine Hotels.com guest review
"Totaling Relaxing Stay"
What a jewel of a hotel! The swimming pools and facilities were more than imagined for a reasonably priced lodging. The front desk service made us feel like a million dollars and room service was quick and eloquent. And, evening being next to airport, the room was almost sound proof. The only downer was the bathroom fixture were outdated; the little […] one wanted a bath but the stopper was long since nonfunctional and the toilet seemed unstable. But we loved the stay and intend to book again real soon! Read moreGenuine Hotels.com guest review
"WORSE CUSTOMER SERVICE "EVER""
THIS WAS THE WORSE EXPERIENCE I HAVE EVER HAD AT A 3 STAR HOTEL. I had a back and knee injury, but was meeting my 3 grandchildren so I went. They drove 7 hrs to get there & I drove 8 hrs from CO. Over a week before arrival, I requested a ground floor and called 4 times to confirm explaining I was injured and have a 15 yr. old dog and have to take her […] out a few times during the middle of the night. When I arrived, my request was RUDELY DENIED (even after several confirmations per phone) They put me on the 2nd floor and 50 yards from the elevator (AND THE SMALLEST SUITE I HAVE SEEN). THEN! The 2nd day we were there, I went to the front desk to request new wristbands for my grandchildren for the pool. I was informed every day new colored wristbands was required to swim. They had taken off the old wristbands & through them away. At the front desk, the RUDE lady shoved a piece of paper in my face and said, READ THE RULES!, without the (old paper) wristbands, they would not get new ones, and they were DENIED TO SWIM for the rest of the time we were there. It took everything I had, NOT TO RIP THAT OUT OF HER HAND AND TEAR IT UP. I HAVE NEVER BEEN SPOKE TO THAT WAY. I had to get the hotel Mgr. to get my grandchildren wristbands so they could swim This was by far the very worst experience I have ever had If I had not come such a long distance to visit my grandchildren, I would have left. I have been treated better a MOTEL 6. Read moreGenuine Hotels.com guest review
Very friendly and helpful staff. The Water slide was a big hit with the kids.Genuine Hotels.com guest review
"VERY NICE AND CLEAN"
Comfortable room and clean. Nice swimming pool area and nice waterslide.Genuine Hotels.com guest review
"Nice pool and water slide for all ages"
This was a military trip to see my husband prior to deployment it was easy to get there from airport and easy to leave. Right close to fort bliss and shopping and dining would go to same hotel again if in same areasGenuine Expedia guest review
"Excellent location to visit Carlsbad Caverns."
The beds were poor. The rug felt like it was sticky under one's feet. No soap in the room. Very limited food options. Dry county. But location could not be beat.Genuine Hotels.com guest review
"Nice hotel close to the airport"
Everything worked fine. Very comfortable room, nice bad.Genuine Expedia guest review
"Comfortable in El Paso"
It was just okay.Genuine Hotels.com guest review
"DON'T EVER STAY HERE"
I WAS OUTRAGED, STAFF WAS INCREDIBLY RUDE. IF YOU HAVE ANY FAMILY IN TOWN DON'T INVITE THEM OVER TO HANG OUT WITH YOU AT THE POOL. IF THEY ARE NOT A PAYING GUEST OF THE HOTEL THEY CANNOT VISIT YOU. JUST ASK MY ELDERLY MOTHER WHO CAME TO WATCH HER GRANDKIDS SWIM. SHE WAS ESCORTED OUT.THAN THE MANAGER TOLD US IF WE DIDN'T LIKE IT WE SHOULD LEAVE TOO! […] BESIDES THAT A/C'S DON'T WORK WELL. ROOMS ARE MUSTY. THIS HOTEL USED TO BE REALLY NICE WHEN IT WAS OWNED BY THE HILTON. WE DID LEAVE AND GO TO THE MARRIOTT JUST ONE MINUTE AWAY! Read moreGenuine Hotels.com guest review
Requested a recliner to be in room( there was one shown on web site and I asked for one on the reservation). Was told by staff that none was available after getting up to room. My daughter's room had one, they were supposed to have a pull out sofa. If we would have known that the night we arrived; I could have moved it myself! My husband sleeps better […] sitting up becase of back problems. Read moreGenuine Hotels.com guest review
The overall experience was fair. I booked the reservation because of the reputable "Wyndham" name but to my surprise was not all what I had I thought I reserved. I made the reservation for a "two bedroom suite" and separate sofa bed at club level. After driving 1900 miles I figured the kids could have their own room and we could have ours and enjoy […] the large space. After checking in it turned out to be a room with double beds and separate living room with a pull out couch. From your description I was led to believe we were getting two bedrooms including a separate living area with a pull out couch which is why I had originally booked the room. Not only that but the room, fixtures, and carpeting was very dated and did not match the pictures you have posted on your website. After speaking to reservations at the front desk they apologized and also felt I had been misled and stated "they don't even have rooms that large" except for the executive suite which was one king bed. The staff did offer drink tickets for two free cocktails a day during our stay and buy one get one free vouchers for breakfast in the hotels restaurant. The staff was very friendly and accommodating. The pool was the biggest of any hotel I've stayed at and the kids thoroughly enjoyed the water slide. I would probably return if the hotel did an update and remodel of their rooms. Also I feel you need to be more cautious in regards to misrepresentation of hotels and their accommodations. Read moreGenuine Hotels.com guest review
"Our visit to El Paso from California July 2013"
The pool is great, the beds/pillows are comfy, ac was great, REALLY close to the airport (like next door), the restraunt staff is nice and the food was good, everything was clean, staff was pleasant, and it was a good location between the ARMY base & the rest of the city. The thing I did not like was the water pressure in the room and the fact that […] it took 30 minutes after a short shower for the water to drain from the tub and it smelled funny while it was doing it. Read moreGenuine Expedia guest review
"Close to airport"
As close as it was to airport, never heard one plane. Hotel great. Waterpark, more like a large pool, and a large three story winding slide.Genuine Hotels.com guest review
Problems at the check in and charges not authorizedGenuine Expedia guest review
"Good stay for an early flight out of El Paso"
Ditch your rental car early, walk back to the hotel, enjoy a nice dinner and hang at the pool/water slide. Bar is nice and you can order food 'to go', saving on room service and getting a larger menu (bar food). Bartender was a really nice waiter for us. Breakfast buffet is good value for $10 and even if you only wanted toast and juice, you might as […] well get the buffet because a la carte is pricey. Read moreGenuine Hotels.com guest review
"Nice pool and water slide with limited hours"
Went for a getaway with spouse. Ok but not worth the price. Front desk was under staffed.Genuine Expedia guest review
"close to airport stay"
From the time I walked in, til the time I checked out, it was a pleasant experience. Great pools for all ages, and the food is affordable. I love the area, right next to the airport.Genuine Expedia guest review
Bed comfortable-pool good -needs to be cleaned more often-didn't hear planes considering airport across the streetGenuine Hotels.com guest review
"Great Place to Stay"
We stayed in a king room off the swimming pool. I was afraid we would not have any peace and quite, but the pool closed at a decent hour, and when it was open the noise was not too bad. the room was clean and comfortable. We had clean towels every day.Genuine Expedia guest review
Clean, efficient staff, good food/room service, comfortable/affordable suite! Disturbance in room next door handled by hotel security quickly and efficiently. Will definitely return.Genuine Hotels.com guest review
The rooms were ok. The food was really bad. But the pools were so much fun. My daughter loved it!Genuine Hotels.com guest review
"NOT a waterpark"
This was an overnight stay before departing for home. Very close to airport and good staff. In addition to location, we chose this "Hotel and Waterpark" for my 8 and 4 year old to have one last cool thing to do before vacation ended. Let's be honest here, this is a hotel with a very nice sized pool, a kiddie pool, a hot tub, and one waterslide. This […] isn't a waterpark. As for the room itself it was a typical old style Holiday Inn room: nondescript bedding, utilitarian furnishings, and thin walls. Needs a remodel. Read moreGenuine Hotels.com guest review
"A pleasant walk from the Airport"
Very good value for the money. Great room. Excellent food. Easy walk from the airport. Centrally located.Genuine Hotels.com guest review
Had a good nights stay, the only minus is poor insulation between floors, woke up at 4:00 am, when the people up stairs were walking around, getting ready to check out, lasted almost an hour, so try to stay on upper floor.Genuine Hotels.com guest review
"Nice hotel with a pool."
The hotel was nice. The bed was comfortable. The TV service was horrible. There were very few channels to choose from and they were changing the movie service. We weren't able to watch any movies except on HBO and the HBO channel was so dark you couldn't see it.Genuine Expedia guest review
The water in the pool was freezing.Genuine Hotels.com guest review
convenient to the airport for early morning flightsGenuine Hotels.com guest review
This hotel was everything advertised plus within walking distance of the airport which was super convenient.Genuine Expedia guest review
"Convenient to airport"
Great location. Room was comfortable. Only downside was that we were given a handicap room ( not sure why) and the shower was too low for my 6'1' husband. We were on the first floor next to the pool. We could hear people talking in the hallway and people walking in the room above us (ie: the walls are thin) the price made it workable as it was significantly […] less than the airport Marriott. Read moreGenuine Hotels.com guest review
"Could have been nicer"
We had one night at the Wyndam. We could not say anything about the pool since we did not use it. We loved the lounge area with the fire pit. We hated having to walk so very far to get to our room with a lot of luggage.The room looked outdated a bit. There was no counter space since there was a pedestal sink. This is important for my needs. The bed […] was nice and offered us a comfortable sleep before we moved on to another hotel that was nicer at a cheaper rate. Read moreGenuine Hotels.com guest review
Hotel was very nice and a great value. We especially enjoyed the pool, and also took advantage for the free shuttle service. Staff was very helpful and room was very comfortable.Genuine Expedia guest review
It was quiet and comfortable. We can't say enough about the comfort.Genuine Expedia guest review
My hotel stay was great, no issues! I didn't use the room service, eat at the restaurant or use any other services to be able to rate them well. I went to the pool, it was clean and warm.Genuine Hotels.com guest review
"Very close to the El Paso airport"
Found 1 light bulb burned out and another loose so that it didn't work right away. Floors weren't vacuumed very well. Bed was comfortable. Received a great recommendation to Carlos and Mickey's restaurant. I was in the back section near the housekeeping and laundry. Front of hotel would probably be better.Genuine Expedia guest review
The bath rooms had Zero area around the sink to place any of the articles used to clean up in the mornings. There were no shelves to use either.Genuine Hotels.com guest review
I had a cockroach land on my head in the middle of the night, not really thrilled, probably will not stay there again.Genuine Hotels.com guest review
"Excellent Hotel with great ammenities"
excellent hotelGenuine Hotels.com guest review
The overall cleaness of the hotel was good. The only complaint was the hot tub smelled! It was later in the evening, maybe it was the usage that day. Otherwise the hotel was greatGenuine Hotels.com guest review
"My Wyndham Stay"
It was very convenient to the airport (literally within walking distance - less of a walk than in the airport getting to your gate) or a very hotel short shuttle service. My wife and I have stayed here three times in the past two months and will be staying here again next week. We were very satisfied. Staff are friendly and helpful, the rooms are comfortable, […] there are a lot of amenities, its relatively close to major shopping and a very large choice of restaurants, although there is a good restaurant right in the hotel. Read moreGenuine Hotels.com guest review
"Nice mini water park."
Excellent hotel for bussines and for family as well. Unfortunately, we only spent one night in the room and got there late and left early but we did a walk-through of the premises and are planning to come back with the kids to enjoy it fully.Genuine Expedia guest review
"The place to stay when flying out very early."
Arrived late Sunday evening and had to leave very early Monday morning, so not much to comment upon,other than the hotel was quite nice and the staff was courteous and efficient.Genuine Expedia guest review
In Texas for a wedding lots of family stayed at wyndham we had fun wish the water slide was open but we will be back in the summer room sevice was so good tooGenuine Hotels.com guest review
"Convenient - clean - comfortable"
I stayed in a two room suite. I was there one night to take a flight out the next morning. The price was fair, the staff were very friendly, the room was very clean, the beds were comfortable. One of the TVs were an older tube type model - the other was a nice flat screen TV. There was a fridge, coffee maker, safe, hair dryer, for my convenience. I […] wanted to get a bottle of water from the vending machine in the hotel but the machines were sold out. I looked at a couple machines with no luck. A small inconvenience but overall a very pleasant stay. I will stay there again in two weeks. Read moreGenuine Hotels.com guest review
"Great Place to Stay!"
Great and friendly staff! The restaurant was excellent and the pool area was well maintained.Genuine Expedia guest review
"Close to airport."
Well, I checked in at a busy time and the clerk told me the room # 1401 and to drive around. Since I had not been here before I went to the back and went to 2 different entrances before I found the room. We were put in the very back room of the hotel the furthest from the lobby that you could get. This was puzzling as I booked this room 3 weeks ahead […] of time. The clerk could have saved me time by telling me exactly where it was. The room was clean. The electrical outlets in the powder room were not working and the coffee pot over ran with water and failed to make coffee. The hotel was close to the airport and my husband came in and was exhausted. The lighting could be blocked off and he was able to rest. Read moreGenuine Hotels.com guest review
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