it not what I expected broke door , windows not fixed.wifi really bad not working.Genuine Hotels.com guest review
"Bad bad bad stay!"
Horrible service... people smoke everywhere. Nasty room, the servers are unprofessional and need some training... the best part was the ocean view for 300$ :) kind of funny. Not recommended at all. One more thing, you pay the resort fee to have access to an old fitness that really need a complete update, and you can also have a DVD from 90's movies. […] Ridiculous! Read moreGenuine Hotels.com guest review
The hotel needs an upgrade! Everything about it is tired and weathered. The rooms are dingy, the beach towels are threadbare, the pool area is sad, the stairs to the beach are covered in goopy sand because no one bothers to keep them clean and the lock to the beach is permanently broken. It is a shame as the beach is gorgeous and family friendly. Definitely […] not worth the $$. Read moreGenuine Hotels.com guest review
"Nice but still disappointing"
The hotel is pretty nice, pool, hot tub, fire pits. There was never any room at the fire pits because the hotel allowed guests to leave belongings on chairs for hours, to "reserve" their spot. The guests on the room adjacent to mine seemed to be smoking inside the room, because the vestibule outside our adjoining rooms had an extremely strong smell. […] I asked hotel personnel to come by to smell, but no one did. It even smelled inside my room. The headboard on the bed had nasty stains that looked like blood stains. The sheets and blankets had questionable stains. We found a few hairs on the bed. I went to the front desk to voice my concerns the next morning and they said there was nothing they could do about it but change me to another room it had to be done in the next 30 minutes or nothing. I declined their offer because we had all our beach stuff with us, on the way down, it would've taken us over an hour. They acted very annoyed. Most 4/5 star hotels are very apologetic, they offer a free meal or a night stay, a discount, plus switching the guest to a clean room. I was very disappointed. I liked the location far from the pier and all the commotion (about 3.8 miles away). I told them to please go check, so they wouldn't think I was lying on my review. They showed no concern. Read moreGenuine Hotels.com guest review
"Spring break 2015"
Everything was good except our shower didn't drain properly. We called and had it serviced but still didn't work. And I told the front desk when we checked out but he didn't seem concerned or apologetic.Genuine Hotels.com guest review
Hotel was awesome. Bed was excellent, room well appointed. Windows didn't open on a non balcony partial ocean view room, which my wife didn't like but was mad enough to pay the upgrade costs. Grounds are excellent, outdoor fire pits are a nice touch for a quiet evening. Pool is great, with nice loungers. Towels seemed to run out fast. Didn't eat at […] the restaurant as out of my budget but looked nice and fancy. Did order off the menu at poolside for lunch and it was great. Me and the wife split a entree and we both where full when done. Excellent french fries. Do have a parking fee of $12-15 depending if you self park or valet and a resort fee so when comparing don't forget to include those costs. Parking lot was across the street for self parking but it had an overhead breeze way which was necessary during the day with traffic. Service was 4 star for sure. Would stay again. Met some locals and they said it was the place to stay in Daytona beach shores. Read moreGenuine Hotels.com guest review
"Great hotel and service!"
We were greeted at the door and welcomed into the lobby. Excellent check-in and our bags arrived quickly to our room. Loved the hotel and the outdoor patio area. Great drinks and good service!Genuine Hotels.com guest review
"Nightmare with bike week"
The thousands of bikers riding 2x2 taking up all lanes on A1A and the 700 bike at the hotel was very loud, riding @ 4:30am..and twerking their loud engines..handing on balconies til 6a made this stay a nightmare and difficult to get any sleep or peace..If I had not been their on a family death..I would never have know the degree of self centeredness […] or lack of consideration shown by these guests..Grade D- Read moreGenuine Hotels.com guest review
"nice hotel, poor food service"
We found the food service to be sub standard for the caliber of hotel, including the servers service was below par. very disappointing.Genuine Hotels.com guest review
"A hidden pleasure of the Daytona beach"
The Shores resort and spa hotel was one of the best hotels that we stayed at. The ocean view and the private balcony has a million dollar view. My wife and I loved the view and the hotel's decorations. The pool side tiki bar and outdoor pool are very elegant and classy. The hotel staff including front desks to bar servers are very friendly. The room […] and bedding were very clean and creative with swan and ribbon towels decoration and comfortable. We will definitely stay at the Shores and Spa and highly recommend it to other travellers especially, fellow bikers who enjoy the Daytona Bike Week. Read moreGenuine Hotels.com guest review
"Not a resort"
The hotel is beautiful. The staff made us fell special from the moment we walked in the door. I understand that it's under new management and they are in the process of training the cleaners for the rooms. The beds are very comfortable and for the most part the rooms are clean. The front desk is very good about getting someone to fix a problem with […] the room when needed. I did not realize all the extra fees when I booked this place. $12.00 dollars a day to park and if you use valet it's $18.00 a day. There is a resort fee too of $15.00 a day so for our stay it cost an extra $160.00. We got manies and pedies at the spa and the 20% tip was added for me. Found out to late that a microwave would have been provided if I would have asked. We like to warm up our left overs from the places we eat. I went to the local Walmart and bought a toaster oven. The place was ok, but I just didn't think of it as a resort. One pool and being able to rent a private cabana does not make a resort. We have stayed in other places that have lazy rivers 4 pools and several hot tubs inside and out. Had to ask for the mini fridge to be unlocked in the room. It was stocked with all their stuff for sale at very high prices. Over all it's not a bad place to say but I will look for something different in the future and ask more questions about fees before booking. Read moreGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
Loved itGenuine Hotels.com guest review
"Relaxing at The Shores"
My daughter and I came just because. We had a great time. We stayed 1 night in Orlando and 4 nights at the Shores. The hwy system in Obrlando is terrible. Once we got to Daytona Beach, let the fun begin. We had an occeam view room with balcony. Loved it. We enjoyed the hot tub, pool, and the delicous food from hotel restaurants. Staff was very accomading. […] We had an excellent stay at The Shores. Read moreGenuine Hotels.com guest review
"Not what I expected"
The most important thing to me is cleanliness. This place was not clean. The sheets needed to be washed and the dust was overwhelming. The maids really need to clean behind and under furnishings. I would not recommend this place to anyone.Genuine Hotels.com guest review
"terrible beds and noisy pipes"
The hotel staff is fabulous except for the lady who decided she needed to tell us that we would be charged if we stayed a minute past noon. The bed also sank to the middle when we lay down and it.... really? You have to get the beds right. Also the water pipes sounded like major construction. Woke us up at 6 a.m. With a noise you cannot ignore. Everything […] else was amazing. Read moreGenuine Hotels.com guest review
The sheets was dirty.. The windows couldn't close and I told them and they didn't take nothing off my stay. I will never stay there again 325 for 2 star service.. SadGenuine Hotels.com guest review
"Wonderful hotel in a very good location."
Very proficient staff and great location. A very good value. We would return anytime.Genuine Hotels.com guest review
"TERRIBLE CUSTOMER SERVICE & WAY OVER PRICED!!!"
Room was incredibly over priced compared to others in the area. Valet locked our keys in the car while running, and took a hour to get them unlocked then made us pay $80 to have them unlocked, making us late for the airport. This is NO 4 star place, borderline 3 stars!!! The Hilton is way better especially for the price!!!Genuine Hotels.com guest review
"bell boy said luggage carts were for others"
valet parking was awesome and the restaurant staff as well but it went downhill from there. We had an issue with our bill and the front desk was rude at check out. Additionally the bell boy was also rude. Our stay started out great but ended up sour because of lack of customer service. Not 4 star in my opinionGenuine Hotels.com guest review
My God...I don't know were to start. My honest opinion...the best days of this hotel are in the past. Hotel 4 stars,are you kidding ? Front desk "check-in" lousy. Room dirty,blankets full of holes. Room service...the food was cold,no silverware,etc.Genuine Hotels.com guest review
It's my first choice for a romantic weekend - paying extra to have an ocean front room with balcony is definitely worth it.Genuine Hotels.com guest review
"Nice Ocean view"
Nice hotel. Inconvenient self parking in inclement weather.Genuine Expedia guest review
It was a pleasant experience staying in that place.i strongly recommend the hotel......*Genuine Expedia guest review
Fire pits hot tub pool beach were all good. Only bad thing was bed was too soft for meGenuine Expedia guest review
"Best Hotel in Daytona"
This is THE ONLY place I'll stay in Daytona Beach. Really enjoyed our time here and actually extended our stay. The staff including Clinton at the bar and Nancy at the front desk were exceptional! Fire pits outside were awesome!! Great food too, which isn't typical in many hotels. We'll definitely be back!Genuine Hotels.com guest review
great hotel, with a great setup. hotel had a hard time keeping up with towels by the pools. also, there were empty cups around the pool in the morning that weren't cleaned upGenuine Hotels.com guest review
We stayed in a Cabana Suite. The bed was very comfortable. The cabana area was wonderful. The staff I encountered were not very friendly. One Front Desk Agent gave us the wrong type of room. I went back and she explained her mistake was because she was tired. I had a mistake on my bill. The gentleman at the desk did not apologize or smile. He did fix […] the problem. A lot of smoking outside by the pool. There were suppose to be designated areas, but people smoking everywhere. Lots of cigarette butts on ground even on our Cabana Patio. Beautiful facility. Read moreGenuine Expedia guest review
"Be Aware- extra fees"
Be aware !!! The hotel charge extra fees as the resort fees and others . Expedia should add it to the room price because the hotel charge these extras anywayGenuine Expedia guest review
The air conditioning didn't work and I called a few times but no one responded. Was in room 102 with a great ocean front view.Genuine Hotels.com guest review
"New year's in daytona"
Spent three nights at the hotel. New year's eve party was quite expensive.Genuine Expedia guest review
"Location was the best. Enjoyed balcony, patio."
We had dinner on patio facing the waves, so relaxing. Dinner was very good.Genuine Expedia guest review
"We were there for New Years Eve. Awesome stat"
Everyone there was fantastic! Helpful and friendly!Genuine Expedia guest review
Asked for a King bed when we reserved..two double beds were all that was available..we did gt our ocean view room but believe it was the only one without a balcony...Genuine Expedia guest review
"i would stay again"
We only were in town for one night but I would have loved to stay longer. The food in the restraunt was expensive but you could eat in the lounge to at the tiki bar from the lighter menu and the food was wonderful and reasonable.Genuine Hotels.com guest review
"would come again"
Very nice out door amenities pool, fire pits , beach right out from pool priced fairGenuine Expedia guest review
"Beautiful view of ocean"
Initial check in clerk was a snob but returning later black clerk was very nice. Dinner excellent. Cabana tv didn't work. Joe from housekeeping also excellent. Would eat there again but ?? if would stay again.Genuine Expedia guest review
"Diamond in the rough"
The staff members at the resort were great. Everyone was helpful and friendly. If you want to stay in Daytona beach this is about the only nice place there. The room was comfortable and attractive looking. It has a beachy look without being tacky. The pool and hot tub area between the beach and the hotel was very nice. It has beautiful Palm trees and […] fire pits. A very nice atmosphere. My trip was on a bit of a budget. I got a great deal on the hotel through Expedia, but the drinks at the bar and in the restaraunt were ABSURDLY expensive. $9 well drinks and $4 cans of crappy beer. If you like good micro brew beers, they are not available in the hotel or restaraunt. I can't speak intelligently on wine selection or prices. The food at the restaraunt was very good but also expensive. Luckily for budget minded travelers like me, you can order from the "lounge menu" (pub food) in the fine dining area, so I was able to let my fiancé order a $26 chicken breast with 3 big shrimp, while I saved a few Bucks by getting a tasty chicken salad. Overall I thought this place was great and would recommend it to anyone. Read moreGenuine Expedia guest review
Read the fine print. I got a surprise $127 bill for "resort fees". Overpriced breakfast at the hotel restaurant, wasn't even good. Had to park far away from the hotel or pay for valet service.Genuine Expedia guest review
Great hotel, just two small complaints. Music piped outside is VERY loud if you have a ground floor room. Tried to watch football game on TV in patio, had to go inside. Resort fee was added after the fact, would like to have been told that was part of the deal.Genuine Expedia guest review
"Nice, but added fees"
Hotel is nice but needs a refresh which is apparently coming soon. Beware that although they allow pets, it's a $50 non refundable "fee". No mention of that on HOTELS.COM. Also they charge $10 to self park. Bathroom was tiny but the rest of the room was quite nice, free wi fi and a great view.Genuine Hotels.com guest review
I had a very nice, relaxing time. Everyone was kind and went out of there way to make sure you have what you need. All were super friendly and I plan on staying again!Genuine Expedia guest review
"Not worth it"
Lovely location on the beach this once iconic hotel was a disappointment. A luke warm shower, an unimaginative bar menu served at the same room temperature as the shower. And during a lunch in the restaurant with family the soup was inedible, the crab cake was fishy, and the service was extremely slow in an empty facility. The most glaring issue was […] the lack of service training for the staff. When I reported the uncomfortable bathing experience I was unexpectedly met with: "no one else has complained." I ordered a coffee cocktail and the result was bitter and undrinkable. We tried a 2nd one with a different mix but the same problem occurred- the espresso machine needed a serious cleaning. I was presented a bill for both virtually untouched drinks, The bartender's comment:"everybody has different tastes'" was enough to put me off the bar completely. When I checked out, the desk clerk told me that they were in the middle of an audit, I wouldn't be able to get or see my bill. I waited until my bill was available. The desk clerk never inquired about my stay. No apology for the lack of cold water, the clerks never greeted me on entering or leaving. Clearly guest service is not their priority. Happily, the parking valet's offer top notch service so leaving was a pleasure. Read moreGenuine Hotels.com guest review
The staff was very courteous and helpful with information about the resort and the area.Genuine Expedia guest review
"Response to rating request."
My wife and I were very pleased with every aspect of our visit except her request for a balcony room. The Valet service was exceptional. The personnel at the time of our arrival (Rick) was very professional and helpful. If we return to Daytona Beach we will definitely make our arrangements with The Shores. Thanks Ralph and Debra BradenGenuine Expedia guest review
Comfortable one night stay with dinner. Excellent service from Valet to front desk and on...Genuine Hotels.com guest review
wondewrful stay but could improve on the pillowsGenuine Hotels.com guest review
"Gorgeous view, something for everyone"
This resort stands out from the rest in the area. Really good service, fantastic views, Pretty hotel, fresh and clean large rooms, variety on site. Would love to return soon!Genuine Expedia guest review
"Great View but isolated"
Three couples touring Florida. Stayed two nights.Genuine Expedia guest review
"On the Beach"
Wonderful Beach Location Very Service Focused Outstanding Restaurant:Hostess Excelled,Server outstanding Front Desk Excellent Gift Shop Went beyond the call of duty Area of Opportunity : Housekeeping Reaction time To a guests special needs;ie requested an early service of room left room and waited in lobby for guests to join for Breakfast had breakfast […] ,went out for Beach time,took guests back to room to freshen up and show off room. Room was still unattended to Read moreGenuine Expedia guest review
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