Hilton San Francisco Union Square - San Francisco

This guest did not leave a comment.

Genuine Hotels.com guest review

They charge $ 50 per night for parking. It is atrocious. I will never stay in Hilton again.

Genuine Hotels.com guest review

Everything's good except no in-room free wifi unless you're an AT

Genuine Hotels.com guest review

We travel to SF frequently, and have stayed in other hotels in Union Square, the area we enjoy best for shopping and dining. This hotel is centrally located, so we gave it a shot. We had an incredibly tiny room, although it was clean and tidy. Bathroom has the smallest counter I have ever seen (barely room for a makeup bag.. Anything else would have […] fallen into the toilet) and the door was just a sliding piece of frosted plastic that got stuck in the runner providing no privacy. There was an empty fridge in the room, but no minibar or bottled water. After a busy day and dining out, we came back to the hotel about 10:15. We wandered the halls trying to find water, a vending machine with soft drinks, anything as the gift shop was closed. Finally called front desk for info and they said the only water available was $14.50 a bottle. We settled for tap water. The next day our flight out was late in the day, we were able to stow bags. We returned later and hotel had hundreds of people filling the lobby. We could barely maneuver to pick up luggage. We wanted to make a stop in the ladies room before leaving and the ONLY restroom on lobby level was closed for maintenance. It was 6PM and again, hundreds of people congregating on that floor with no facilities. I understand this hotel caters to the business traveler, but I think it falls short with so many other choices available in the same area. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Typical Hilton Standards. Great city room. Nice bathroom although shower controls were difficult (small item)

Genuine Hotels.com guest review

Great place to stay near Union Square.

Genuine Hotels.com guest review

Great clean hotel. Only draw back is pricey parking but then again parking is expensive everywhere in Frisco.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I liked this hotel very much. I'm always pleased when I get a good room in San Francisco. We had a northern view on the 17th floor. The room was clean, comfortable, and well equipped with good toiletries, a coffee maker, a safe, etc. The bed was very comfortable. Firm. The large hotel lobby was always bustling with guests, and seemed to a place people […] enjoyed lounging in. A computer area with plugs and wifi was available and there was a Starbucks IN THE LOBBY. I found the hotel very convenient for my needs. I had a nearby seminar. It is also a good location for access to all transportation and Union Square Shopping. My only warning to potential guests new to SF, is that if you take one step to the West, you're in the Tenderloin. That area can be dangerous, or at the very least, annoying. You WILL have crack heads get in your face. We walked to dinner from the hotel to Japan town but we did it by walking up to Sutter and across. We still encountered people who made us a bit uncomfortable. But don't let the location keep you from staying here, just be careful. I'd stay here again, Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The Hilton near Union Square is rated a four star hotel - generally true, with some glaring exceptions. The lobby is the biggest turn off - it looks worse than the lounge area of a third world airport, and fells dirty. The room I was in (a junior suite) was large and adequately appointed - it was very very dark. It's window looked out over an interior […] courtyard and the lighting in the room was dark even with all the lights on (they must be using dim bulbs). The hotel's Urban Tavern served me the driest (more arid than the Atacama Desert in Chile) BLT ever. Won't be going there again. Cleaning staff was very friendly and polite. Read more

Genuine Hotels.com guest review

I enjoyed my stay at the Union Square location. My room was in a remodeled part of the hotel and it was very nice. Unfortunately, my room was near the elevator, which was a little bit noisy, but not bad. I would stay here again.

Genuine Hotels.com guest review

Okay stay. The parking fee at this hotel was ridiculous. Put the fee into the cost of the rooms.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

great!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Valet service was terrible. After a long drive we sat in the car for 15 minutes waiting for a hotel valet to park our car. He was also rude when we asked for help with our luggage so we just wheeled it up ourselves. Very upsetting to start out a birthday trip.

Genuine Hotels.com guest review

I overall enjoyed the experience - the room was comfortable and had a modern feel. However, I was disappointed that the windows didn't do a better job insulating the room from outside sound. It was louder than I would have expected for a Hilton. It's also strange and annoying that room service isn't available after 12 am.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

My family enjoyed our 2 night stay at Hilton. It was located in the Union Square downtown. The room was clean, the staff was friendly and professional and knowledgeable. It was well run Hotel management. The only thing I want to comment was the access to the elevators from our room. Although I requested our room to be close to elevator since it's a […] family stay, our room was very far away from the elevator. It was like 4 minute walk to the elevator from the room on the floor. You can imagine how big the floor is. The hallway was small and the floor plan permitted only one way swinging through all the rooms to get to the elevator. Access to garage from the elevator was very close. Read more

Genuine Hotels.com guest review

Nice stay in a nice room

Genuine Hotels.com guest review

This hotel is located at an excellent spot. It is close to all of the downtown shopping areas without being right in the middle of everything. The rooms were clean and the service was both friendly and good. I stayed in building 3, which I believe is pretty new - it was awesome. The internet can get a little spotty at times and my phone had issues getting […] a good reception in the hallways and the rooms. I stayed for over a week and I had a pleasant experience with this hotel. I would stay here again. Read more

Genuine Hotels.com guest review

Stay was just fine. The hotel, was packed due to a conference, but the staff was very friendly and helpful.

Genuine Hotels.com guest review

Apparently service takes a nosedive when they are busy. I t took me over 45 minutes just to check in because they were busy (long lines), and the room they sent me to first had a malfunctioning lock, so I could get in with the key (even after they reprogrammed it). The woman helping me was unpleasant and acted like the problem was my fault. All I wanted […] to do was get into a room, and after I had been to the 17th floor twice, stood in lines twice, and then was "testy" they put me into another room. They told me the first room was one of the "remodeled rooms" so I was looking forward to it, but the second one was clearly not. The carpet was old and dirty, the furnishings outdated (for a Hilton), and the bathroom floor was dirty with someone's hair on the floor (yuck). I was so happy just to be in a room at that point, so I stayed. It was only for one night thankfully. I have stayed at a lot of Hilton's and this was the worst. Read more

Genuine Hotels.com guest review

I was astounded when I arrived at the hotel, to find out that parking would cost an additional $53 per night....even for hotel guests! The receptionist told me, "we'll, you should have done more research!" After the first night, we moved our car to the parking lot directly across the street...which cost slightly less. If Hilton chooses to take advantage […] of their customers...they officially have 2 less! We will NEVER book at a Hilton again! Read more

Genuine Hotels.com guest review

I absolutely loved the hotel, although the room fit and finish is showing some wear and tear.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel is nothing special to talk about. I thought it was going to be nicer. I think the location is great, but there are several other hotels in the same area that are better quality.

Genuine Hotels.com guest review

It was a good stay breakfast was from 1 to 10 a 4. It was St Patrick's day so we were not able to sleep well at all because of the people next door. Overall view was nice hotel staff very accommodating.

Genuine Hotels.com guest review

area not the best, a number of homeless, but great location. i would stay there again. location outweighs homeless situation. just be mindful of surroundings.

Genuine Hotels.com guest review

very good and comforting. Loved it.

Genuine Hotels.com guest review

very happy with the staff and was worth the price.

Genuine Hotels.com guest review

Terrible check in process.The parking sucked.The attendant should have told me to get out and have the bags taken up to the room and pay the extra 5 dollars because the self park was 48 dollars.It was the most expensive parking I have ever paid in all my world travels. The room tax parking tax was horrible. What a rip off

Genuine Hotels.com guest review

wonderful room--clean well kept and great location. will return!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Although the staff was accomodating, we were disappointed with the spa disappearing and needing to ask for a refrigerator. The radio was broken and the price was much higher than in the past. Parking prices are OUTRAGEOUS.

Genuine Hotels.com guest review

Typically nice Hilton hotel. No San Francisco flair-unfortunately. There are two parking garages directly across the street that are $15 cheaper. Really nice salt -water,heated pool. They did upgrade us to an awesome city view without being asked. And there is free wifi in the lobby-so don't pay for it in your room.

Genuine Hotels.com guest review

The check in line was 25 min. Check in itself was effective and done in two minutes. The bed in the junior suite was comfortable. However as in other places in SFO the waterpressure in the shower was low, so getting the correct temperature and rinsing off my shampoo took half a lifetime...

Genuine Hotels.com guest review