Large rooms, smooth and efficient as to expect from HiltonGenuine Hotels.com guest review
the outdoor heated pool with cushioned lounge chairs was a great way to relax. Lobby was very busy due to conventions but still plenty of places to sit. Concierge was friendly and helpful. Only negative was that wi fi was not free in our room. Only in lobby.Genuine Hotels.com guest review
Great location only a few blocks from a wide array of shopping. Nice room.Genuine Hotels.com guest review
"Great location for a romantic get away!"
Great hotel, fantastic amenities, spacious room and well located. Just had a lot of noises in the room which made it difficult to sleep. We could not figure out what it was. There was also a light blinking the entire night from the fir alarm or something which also made it difficult to sleep. They came in early in the morning to put in our hotel bill […] and instead of sliding it under the door they stuffed in between the door making a noise while doing that. So while the hotel had a great room and location, just made it difficult to rest/sleep. Read moreGenuine Hotels.com guest review
All was fine except for the ridiculously long wait to check in. They only had two people at the front desk to check in people who weren't club members.Genuine Hotels.com guest review
"Excellent, but free internet should be provided"
The hotel is centrally located, it has all necessary services and service was first rate. the only issue I have is that for the rates, its shameful to ask for daily Internet rates.Genuine Hotels.com guest review
"Central but expensive"
Expensive nightly rate for small noisy room near elevator. No fridge in room. Self parking $60 per day EXTRAGenuine Hotels.com guest review
Price was good, hotel room was clean and the location was perfect.Genuine Hotels.com guest review
We had a great time! The view was great from our room and enjoyed our experience with the hotel.Genuine Expedia guest review
"Close to the convention center"
People at the front desk were very helpful as I was there for a convention then started by vacation. With two different bookings, was able to use the room I was using for the start of my vacation. The location was not the best as there were a lot of vagrants constantly asking for anything you can offer. The hotel itself was great all all the people […] that worked there. Read moreGenuine Hotels.com guest review
It would have nice to include parking or at least a more reasonable amount. We parked and took local transportation so we did not use our vehicle during our stay.Genuine Hotels.com guest review
This hotel was an absolute dump....the lobby is completely deceiving...it surrounded by marbel and makes it seem like its a nice establishment, and meanwhile, they placed me in tower 1 and it was a complete worthless hotel room. Horrible condition. Would not recommend to anyone.....AvoidGenuine Hotels.com guest review
The hotel was in a good location but you still have to take taxis to get around San Francisco due to everything being so spread out. Overall it was a good hotel.Genuine Hotels.com guest review
We had a good sized room but would have liked a small fridge in the room. The hotel was busy as it is very large but we weren't really bothered by much noise over our 5 night stay. Nice gym and pool.Genuine Hotels.com guest review
"Dissapointed and Let Down"
Honestly I was expecting more from such an impressive hotel and was let down. The staff was somewhat rude and not very helpful. I'm in my late 20s but I'm often told I look younger and at this hotel I felt like I was treated and ignored at times as if I was not a paying customer or a very important person. Parking was horrible! And as previously stated […] staff kept waving off and dismissing my questions/concerns. The rooms were ok. The pillows amazing! But sadly because of the service I would not stay here again.. The LA Checkers Hilton was much much MUCH better! Read moreGenuine Hotels.com guest review
Area surrounding the Hotel looks like a demilitarized zone.Genuine Expedia guest review
"Nice hotel accessible to major spots"
The room was comfortable, clean, and with plenty of natural light. Very pleasant staff. My only criticism, a very busy lobby area. Everything else was fantastic.Genuine Expedia guest review
"Great location near Union Square"
Clean renovated room, amiable staff, hassle free valet parking service, quick internet on all rooms.Genuine Expedia guest review
Great hotel. Location is great and rooms were very clean. Very hospitable and attentive staff.Genuine Hotels.com guest review
Security should try to keep homeless from hotel guests. Heard a lot of complaints.Genuine Expedia guest review
Nice place. Just wish the rooms were larger for the price I paid. Overall nice though.Genuine Hotels.com guest review
Not that great, the grand Hyatt in union square was a lot better!Genuine Hotels.com guest review
The rooms are very clean. (new construction). Great views of the city and with in two blocks of union square. Public parking across the street.Genuine Expedia guest review
"Great Hotel near Union Square"
We had a wonderful experience at the Hilton San Francisco Union Square hotel. Everything about our stay was excellent. Check in and check out was easy. Our room was really comfortable. We had sufficient outlets to charge our IPhone, IPad and Kindles. The bathroom shower was superb. The location was ideal for our sightseeing activities. Would go back […] to stay there in a heartbeat. Read moreGenuine Expedia guest review
"Nice hotel within walking distance to Moscone"
The Hilton was a nice hotel within walking distance to the Moscone Center where a conference was being held - so that convenience was a big plus. The staff was friendly and checkin/check out was pretty painless. I didn't have a car so I can't speak to the parking situation, but taxis were always available if needed right outside the building.Genuine Expedia guest review
"Paid $485 and could not get a bottle of water"
When you pay US$ 485 for a room you kind of expect a minimal level of benefits included in your stay, maybe a complementary bottle of water or included WiFi (specially if you are a Hilton Gold member). I was very upset to realize that the room was VERY small, the bed rather uncomfortable, there was no water in the room (actually in the whole 16th floor […] there was just one vending machine that was out of water), and when I tried to connect to the Wifi and tried to log in as a Hilton Honnors Gold member the system did not work and had to pay $16 for WiFi Access. Definitely not met my expectations Read moreGenuine Hotels.com guest review
"Great hotel, great service!"
People are fantastic! Room was clean and comfortable. Could have used a little more space in the bathroom for toiletries. The neighborhood, while it looks safe, is quite sketchy. Unfortunately, my new laptop was stolen from the Hotel Nikko next door while attending a conference in their 3rd floor ballroom. Don't get too comfortable!Genuine Hotels.com guest review
"Big and Busy"
A very large hotel and very busy, even chaotic. People everywhere. It was difficult to walk across the lobby. The staff was adequately pleasant, but not genuinely so. SF is known for great hotels. I have stayed in some. This is not a great hotel, but it is in a great location, close to Union Square.Genuine Expedia guest review
"Tis a Ship I Say"
The rooms are narrow like a cabin on a ship. Takes 5 minutes to get hot water to flow on 17th floor with weak water pressure. There was a Conference hosted at the hotel so we couldnt even get a coffee without waiting forever in the lobby. There is no way this Hilton should be a 4 star hotel. Go to the Nikko Hotel next door and skip Grand Central St […] ation-Hilton Read moreGenuine Expedia guest review
"I enjoyed my stay at the Hilton in Union Square."
The hotel was very nice and clean. My room was great. There was a lot of restaurants and shops in the area. The parking garage was nice too. I would recommend this hotel and stay again.Genuine Expedia guest review
"At a stone throw from Union Square!"
Although the hotel doesn't look as new as it once was, it still looks very elegant and distinguished. But don't be misguided by its looks, it is even more functional than good looking. Whether you're visiting San Francisco as tourist or for business, Hilton at Union Square is a great choice.Genuine Expedia guest review
The hotel was well maintained and the staff was very helpful. The location was great -- we walked to Union Square in a matter of 10 minutes. Parking was about $30 for 24 hrs. A little steep after having already paid the price for the room. The room wasn't huge, but it wasn't too small either. The room was clean, smelled good, and had a great view of […] the city. My only complaint is that the shower water was cold! I gave it time to warm up, but ended up taking an uncomfortable 3 minute shower -- shivering the entire time. Other than that, I enjoyed my stay. Read moreGenuine Hotels.com guest review
Parking so expensive, will make me think next time! Same cost of 1 day rent, unbelievable.Genuine Hotels.com guest review
"Outstanding coverage and responsiveness by staff."
We were there for a convention and I was amazed at how well the staff managed the large number of people present with calmness and good cheer. They were everywhere, providing support and direction to anyone who looked like they needed a hand. Room was a double, small but very nice, one of the newly renovated ones. No view but very quiet. Close to everything […] in the Union Square area. Read moreGenuine Hotels.com guest review
"Good stay with family"
Late check in(around 11:00 p.m.) was smooth with no waiting time. Room was compact but comfortable. The temperature of hot water keep high during 4 persons taking bath and shower. Doormen suggested us to borrow umbrella when we were going outside without them. It was very helpful because it was whole rain day. We would like to come back to this hotel […] if any chance. Read moreGenuine Expedia guest review
Poor water pressure in the shower. Great locationGenuine Expedia guest review
The hotel was easily accessible to public transportation and close enough to walk to Fisherman's Wharf. However, if you took a wrong turn, the neighborhood was pretty sketchy. Overall, it was a good hotel.Genuine Expedia guest review
"Great hotel with a great location"
There are tons of rooms here and it is in a great location.Genuine Expedia guest review
"Centrally located and very good service"
The price was right and the service was fine. Would stay here again.Genuine Hotels.com guest review
My stay there was very nice. The parking per night is very high with addition taxes per vehicle.Genuine Hotels.com guest review
This experience was not the "Hilton" quality I expected. As big as the lobby was the room was super tiny. The noise level throughout the night did not allow for rest. Our room faced the street. People were coming and going all night. I know the hotel cant control people but there was no sound barrier at allGenuine Hotels.com guest review
The hotel is a very busy place! The room was just ok. We had to have maintenance come to replaced a very tattered lamp shade. Also, fix the TV. We could not get the movie to play. I had to call for toiletries. location was great.Genuine Hotels.com guest review
"Convenient and comfortable"
Nice room. Comfortable and clean. Navigation around the physical plant took a day or so to master;Genuine Hotels.com guest review
The room itself was clean and the location is very convenient. The walls were way too thin however. My husband and I were awoken by the very loud housekeeping crew slamming doors and shouting at 6 am every morning we stayed there.Genuine Hotels.com guest review
"Weekend in SFO"
Everything was what you would expect of a Hilton - which is good overall. Unfortunately, a neighboring room decided to have a party at 3:30AM. Called the hotel operator at 3:50 to notify security. No one showed up so I called Security directly at 4:10 and a guard arrived at 4:30. Once they showed up everything got very quiet very quickly. Can't blame […] Hilton for the idiots next door, but the response time could be improved. On another similar note, our room backed up to the housekeeping storage room. Not a bad thing until housekeeping showed up Sunday morning and started moving their large linen carts. They banged them against the wall that was our headboard which cut off any chance of sleeping in due to the late night partiers. Talked with the housekeeping staff and they immediately stopped and apologized. I'd go there again - just might ask for a room away from housekeeping and idiots... Read moreGenuine Expedia guest review
We stayed on a Saturday night. The room next to use had a huge party in their room and in the hall from 2am til 4am. I finally called the hotel desk at 4am and security was on their way already. I know it is not the hotels fault, but feel they could have handled it sooner. The walls are super thin.Genuine Expedia guest review
/Check in was awful. Long lines and unfriendly clerk. The room was like a closet. It appeared as though it had been part of another room at one time or another. I do not plan to stay there again and I do not believe the star rating that you indicated.Genuine Hotels.com guest review
I was really disappointed with my experience at the Hilton this past weekend. I usually stay at the Hyatt Regency, but was meeting a friend who was here on business and decided to stay at the same hotel she was at. The staff seemed so put out that any of us were there. I am always very friendly and pretty easy going, knowing that it isn't easy for people […] in the service industry, but even as a guest making no demands, I felt they were looking down on us. My disappointment was such that I will not be returning to this hotel anytime soon. There are plenty of excellent options in the city and I prefer to have people who at least pretend they're happy to check me into my room. I would recommend the Hyatt, Le Meridien, or the W to anyone looking for a place to stay over this Hilton. Read moreGenuine Expedia guest review
"Convenient near union square."
I have stayed here 2 times in the past 6 months. It is a nice property, good size rooms, convenient location.Genuine Expedia guest review
"Good stay, but some issues"
I was staying at the Hilton Union Square for a business conference. Overall our stay was nice, and the Urban Tavern restaurant was very good. The staff were generally very helpful. The location is very convenient to shopping and other sights, but the neighborhood itself gets a bit sketchy within short walking distance. We had a room in Tower 1, and […] had some issues with appliances in the room (hairdryer and coffee maker both needed to be replaced during our stay). Also, it seemed in need of a general update/remodel (electrical outlets were loose, for instance). Overall, a good stay, but some issues. Read moreGenuine Hotels.com guest review
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