"Union Square Hilton Review"
Hotel was very clean. People were courteous.Genuine Hotels.com guest review
Service, cleanliness and location was good. Negatives are lobby always crowded and noisy and having to pay for Wi-Fi.Genuine Hotels.com guest review
Overall, a very nice hotel for the price. I would stay there again but a few of the employees were less than helpful.Genuine Hotels.com guest review
"Nice to be there"
It was Nice to be there,Genuine Hotels.com guest review
"Clean & Convenient"
Ive stayed here previously & selected again because of location & avail discount. The Tower you're in makes a difference, however. My Tower 1 room this time was tight & awkward- not as nice as previous stay. That said, friendly staff & overall cleanliness made my 6 day stay enjoyable.Genuine Hotels.com guest review
"Great place, helpful staff."
We stayed two nights and enjoyed the hotel. Room was very comfortable and clean. Concierge staff were very knowlegable and helpful in suggesting a great restaurant for Cioppino. Best ever experience at the Tadich Grille. We would definitely reccomend this hotel. Read the negative comments of other guests and could not agree at all.Genuine Expedia guest review
"Don't stay here."
Parking cost is terribly expensive. Front desk staffs are rude and not helpful. Room is noisy.Genuine Expedia guest review
Very well located, nice hotel but very annoying that guest parking is almost twice expensive than the parking lots next doorGenuine Hotels.com guest review
"Conference in San Francisco"
Everything about this hotel from the location to the amenities to the convenient parking of this hotel is wonderful, always try to stay here on our visits to San Francisco.Genuine Hotels.com guest review
"A little tired"
It was okay. Bathroom needed an update. Water pressure was terrible. Walk in one direction from hotel, very upscale, art galleries, shopping, dining. Walk in the opposite direction and your in crack city, homeless people living on the street, fowl odors, etc.Genuine Hotels.com guest review
"Nice big hotel in SF"
Clean, neat and spacious room. Close to Union sq and Powell st Bart. Very big hotel with standard amenities. Great for tourists and business people for attending conferences and so forth.Genuine Expedia guest review
Nice stay except the location in tenderloin is always a bit challenging when walking back to hotel in evening.Genuine Hotels.com guest review
"Great hotel! friendly and helpful staff."
Perfect location, near shopping, car and bicycle rentals, trolley terminal, restaurants, chinatown etc Helpful staff and comfortable rooms. For me the down side is that they charge for the internet in rooms....Who does that anymore????Genuine Expedia guest review
Very helpful staff. I shipped a package to the hotel well before staying and the staff was very helpful. I ran into the manager while picking up the package and he took my wife and I to a restricted area on the top floor with amazing views of the city (with commentary!). Very happy, felt like home away from homeGenuine Hotels.com guest review
"Nice hotel, excellent location."
All the facilities are charge apart like wi-fi and frigobarGenuine Expedia guest review
"nice hotel close to everything"
it was only for a few days, but overall stay was pleasant. the only drawback compare to years ago, you need to be careful regarding the bill: you might get overcharged and you need to let them know. otherwise you will be paying for their services twice. This is the new era of doing business I guess.Genuine Expedia guest review
"Close to Trolley station and many restaurants"
Staff in general were friendly with exception of clerk at check-in, he seemed a bit stressed. Beautiful hotel but very large so easy to get lost in the winding hallways. Room was large and bed was very comfortable. Shower was awful it either hit you right in the face or where ever it as pointed; it was removable which made it somewhat easier. Valet […] parking is around the back of the building inside the parking garage so is a bit confusing but valets were very friendly and helpful. Read moreGenuine Hotels.com guest review
Stayed here one night prior to running a race the next morning.Genuine Expedia guest review
"Expensive for what you get."
Hotel ok ,but not worth money.. Car parkinfg fee ridiculous $160 for a 2 night stay.Genuine Expedia guest review
I travel a lot. The welcome I feel when I check into a hotel is important because that is likely an indication of how much the staff will care about my stay. The attention and help I received when I checked in at this hotel was really good. I had a great stay.Genuine Hotels.com guest review
The experience was good, but I was charged twice and I have to wait until Monday to know exactly what happened. I'm on vacation, now in San Diego and almost without money because of that mistake. I won't return.Genuine Hotels.com guest review
Great location for any activity. Very comfortable rooms and friendly staff.Genuine Expedia guest review
"Room needed so upgrades"
Stay was OK. The sink outside the bathroom was plugged the entire visit. I left a note both days and it still wasn't corrected. The sheer privacy curtain had a tear in it, this should have been replaced before room was assigned because it didn't look like a new tear.Genuine Hotels.com guest review
Very disappointed, normally the hilton has great service and room, but this one was not the carpet smelled badGenuine Hotels.com guest review
"Great location and excellent service"
The hotel is great and in the perfect location. Its close to union square and there are plenty of restaurants, bars, and shopping to do near by. Services were quick and efficient. One thing to note about staying in San Francisco, you will have additional cost in the form of city taxes when you stay. So expect about 10% or so on top of the price you […] see. Read moreGenuine Hotels.com guest review
"Hilton with your average motel comfort"
We stayed here for Labor Day weekend. We knew it would be crowded so prepared for that. We also read online that some of the rooms have been renovated in recent years where others are a bit outdated, so we kept this in mind as well. We took the BART from SFO to Powell Station which is a 5 minute walk away from the hotel. We arrived early morning so […] were able to store our luggages until check-in time and explore the city. When we came back to check in we were pleasantly surprised with the short check in line. The people working at the front desk were helpful and nice. When we got to our room we were disappointed. It was more outdated than expected. It felt like a cheap motel room. The door didn't fit well in the frame what resulted in cracks on the bottom and side that aren't supposed to be there (peek through size) what was uncomfortable. This made the noise level was pretty high. Kids playing in the hallway at 7am, and the cleaning crew at 8am sounded like they were standing right next to the bed. The bathroom was really small, didn't have a lock, cracks in the door as well, and no ventilation system. The 2nd day of our stay our toilet wouldn't stop flushing. We went to the front desk and they weren't able to give us another room, but would send someone to fix it. When we got back to the room at night the toilet wouldn't flush anymore. This meant a night of discomfort. You would be better of staying at a cheap hotel because you get the same quality for less money. Read moreGenuine Expedia guest review
"Nice hotel and staff horrible"
Everything was great Except being woken up to house cleaning walking into my room at 8:15 am to clean my room. Check out was not till 12 and I felt that was very rude! This was my little getaway and had to be woken up early was very disappointing. Then house cleaning came back at 10:30 am, again don't understand why they kept coming to my room before […] check out. Having someone enter my room while being asleep is unexpected and unprofessional of the hotel staff. Read moreGenuine Expedia guest review
great service and staff! better than 5 star hotels we have stayed at.Genuine Expedia guest review
"Just what I needed!"
The Hilton is literally one block from where I was working the morning after my stay. With a Starbucks right inside the hotel lobby, I was able to grab a cup of Joe and walk right outside to the venue where my workshop was being held. Service was great, and the hotel is well-maintained.Genuine Hotels.com guest review
"First visit to San Fran"
Wonderful stay. Perfect location un Union Square. Hotel was able to extend our stay for an additional night when the earthquake in Napa altered our plans. Brandon, the concierge, was amazing -,was able to recommend restaurants and offered suggestions for the additional day! Urban Tavern was convenient for both dinner and late dessert/coffee.Genuine Hotels.com guest review
"Great location decent hotel"
This is a pretty nice Hilton. It's rather outdated (still use regular show rods instead of the curved), but it's clean and the staff is nice and the location is great.Genuine Expedia guest review
"Nice Hotel But Sketchy Nabe"
This is a fairly standard large chain hotel, very busy lobby, tons of guests in and out but great staff and rooms are very comfortable, nothing to complain about there. The location, however, might be a bit rough for single women who have to walk by a lot of down-at-the-mouth businesses and buildings. For me, a guy traveling solo, it was fine.Genuine Hotels.com guest review
"Only for conventioneers"
Not a hotel for families or even tourists. Definitely geared towards the business traveler or conventioneer, which is fine, but not the role we were in. No kids menu for room service (had to ask--they had stuff--over $150 later for a family of four, for almost inedible food). Not particularly welcoming or accommodating for kids. Just a blah hotel with […] little personality in an OK location. Read moreGenuine Expedia guest review
Location close to everything which was nice but there are number of vagrants and homeless people in the area. Very disappointing but still had fun.Genuine Hotels.com guest review
"Love the view, definitely a city location"
We used this hotel for two nights and it was a last minute trip. We were very happy to find a room and the Hilton San Francisco met all of our requirements. We had a balcony with a beautiful view, the staff was very friendly and courteous, and the room was very clean. We ordered room service for our four year old son and was pleasantly surprised when […] they told us that they did have a kids menu but it was not in the room. So instead of paying $20 for mac and cheese, we only paid $10. A bargain because we didn't have to go out and find some! Read moreGenuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
"Good location room a little bit outdated"
Hotel is conveniently located, but the neighborhood is also also a little sketchy. Lot of homeless peopleGenuine Expedia guest review
This hotel was perfect for our SF stay. The location was great and the hotel staff were very friendly and accommodating if we needed anything. The rooms are very nice and roomy.Genuine Expedia guest review
"extremely crowded and busy"
not too bad of a place, but be advised that this hotel is a hot spot for conventions, which means there are tons, and I mean TONS, of people. at times, it's near impossible to grab an elevator. the lobby made me feel like I was at a busy airport. plus, the front desk and valet staff were less than friendly, maybe due to the fact that they were overworked, […] or maybe they need more training. the room was pretty standard, except for the super teeny tiny sink. it was literally airplane style sized. and zero water pressure. I won't stay again, especially at the price. Read moreGenuine Hotels.com guest review
We had a great stay. Much nicer room than I expected. Great beds, ample space, nice shower. Great view. Pool was nice. Staff was excellent, very responsive.Genuine Hotels.com guest review
"Toilet was not cleaned and there was a huge mess."
It took us 30 mins to check in. Once we got to our room after a long trip the toilet was not cleaned with a really vile mess left inside. The hotel did respond quickly and got us into another room but the bathroom did not look like it was throughly cleaned. Breakfast was very difficult to find or even find a place to sit. There was not a waiting list […] and you just had to stand around until a table became available. Read moreGenuine Expedia guest review
I felt it was a very cold atmosphere with no personality. First impression very disappointing for what we paid. Bland and crazy busy. Everything was adequate but nothing more. I would never go there again.Genuine Hotels.com guest review
Room was comfortable. Be sure to ask for a renovated room. Took a cab from the airport as parking at the hotel is very expensive and there are car rentals right across the street.Genuine Hotels.com guest review
"Concierge Brandon ROCKS!"
The Concierge desk was fantastic. They had lots of creative ideas and really went the extra mile. Brandon was incredible in that he would literally offer the jacket off his back to a guest (which actually happened to a guest who was in front of me and who arrived to the hotel without her jacket). The kids and I only had a few hours in SF, and Brandon […] helped to arrange a night tour for us through one of the Doormen (Py). Simply wonderful. Thank you for one of the best "mini" vacations ever! Read moreGenuine Hotels.com guest review
excellent at front desk. poor internet in roomGenuine Hotels.com guest review
"great room but strange bathroom doors"
Great stay and the Hilton personnel were outstanding, very friendly, and helpful. Great location too. The only issue I had was with the strange doors to the bathroom. Sort of French doors with a frosted glass. Not very much privacy when you are in such a small space. I would have preferred a solid wooden door. Probably sounds trivial but it seemed odd […] to me. Read moreGenuine Hotels.com guest review
"Hôtel well located close to union square"
No free wifi, the parking is more than expensive. There is no fridge in the room. The hotel is noisy, house keeping knocks the door early on the morning. I expected better amenities from this kind of hotel.Genuine Expedia guest review
"Newly renovated room"
The room was newly renovated I was told upon check-in. It was very clean, but very small, as was the bathroom. The bathroom sink was like being in a camper trailer. Also for the price, there should have been an in room mini-bar.Genuine Hotels.com guest review
Very good, the price was very high, and for a weekend, it was very crowded.Genuine Expedia guest review
"very avg comp to comparable hotels in price range"
carpets in room need cleaning, a little grossGenuine Hotels.com guest review
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