All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here333 O'Farrell St., San Francisco, CA, 94102, United States of America, ‏‎855-239-9397
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3.9 / 5Good

Score breakdown (from 2,757 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    4.0
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
One of the receptionist was not very nice. She was very rude when I was checking in at 12:30 Young midwastern lady. Then later at 4:30pm some other lady helped. I think she was from Philpinnies. She was very helpful and very courteous.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
Rittu
US
2.0 / 5Fair
"Great location, sub-par hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
We stayed in the hotel for three nights so we got a decent amount of time to experience the hotel. For starters, the location was amazing. We got a room with a view of the bay so both sunrise and sunset were jaw dropping. The cleanliness of the room was less than desirable. My wife found a used coffee pod in the coffee maker. It was also clear that the room had not been thoroughly dusted in a while. The AC was malfunctioning when we checked in, making for an uncomfortable first night. They did fix the issue when we complained though. The breakfast was decent with a good spread. However, they consistently made everyone wait longer than necessary because they did not bus the empty tables fast enough. Overall, I think this hotel is capitalizing on its great location without doing anything more.
Genuine Hotels.com guest review
3 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Weekend Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
convenient location and clean, comfortable and nice rooms
Genuine Hotels.com guest review
2 night romance trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"much better than reviews state!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
nice hotel, very big and centrally located near union square. walking distance to everything. hotel was extremely clean, there's a Starbucks in the lobby. The walls seem very thin we heard a baby cry all night 2 nights in a row. not really the hotels fault.
Genuine Hotels.com guest review
3 night trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel to stay at"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
You get What You pay for. I had a great experiance. Great location
Genuine Hotels.com guest review
2 night trip with friends Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"Shop and then rest."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect place to stay. Shopping is within walking distance.;)
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Pete
US
4.0 / 5Excellent
"vacation with friends"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was overall a nice stay. I could tell the hotel is a little outdated with its decor. Half of it is older rooms, with the newer rooms looking better. The hotel was somewhat messy as well, since many transients come in from the street to lounge in the lobby. The view was somewhat restricted from the room, since there is only 1 small window. Service was outstanding, and the stay was good overall.
Genuine Hotels.com guest review
2 night trip with friends Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"Just bring water with you."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall a good time! But bring your own water bottle... $14 to ask room service to bring you water
Genuine Hotels.com guest review
2 night trip with friends Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"fun trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel is in great area of San Francisco close to clubs bars and just a 30 min walk to the water. Only draw back is the size of the room it is extremely small. Ooh and they charge $55 per night for parking but I guess thats pretty normal for Frisco parking.
Genuine Hotels.com guest review
1 night trip with friends Feb 14, 2015
rome
US
5.0 / 5Outstanding
"I will stay at this hotel again for the next visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed the stay of comfortable Hilton and nice Photonice West show.
Genuine Hotels.com guest review
3 night business trip Feb 9, 2015
Takano
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Quick trip, hotel was nice and in a good location. Bathroom door off hinges very annoying to open and close. Otherwise great room
Genuine Hotels.com guest review
2 night family trip Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Must stay in SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and clean hotel
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
Nick
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
I love the location of this hotel. Staying walking distance from Union square and many clubs/restaurants is super convenient! The hotel must have been understaffed the weekend I stayed there, because there were lots of room service trays with trash and food left in the halls. Every time I walked to/from my room, there were multiple trays sitting in the hall for hours!
Genuine Hotels.com guest review
1 night trip with friends Jan 31, 2015
Christina
US
4.0 / 5Excellent
"Big, basic hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is a mammoth hotel! Parking lot is behind hotel (including valet drop off) and that's not well marked but not a problem once you find it. Gym is big with at least 6 ellipticals but they were all full.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
A Traveler
US
2.0 / 5Fair
"Old, expensive, unaccommodating."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
I was disappointed by my stay here. First, The air conditioning didn't work. There was nothing the hotel could do and offered no recourse. Second, the cafe on premises was ridiculously overpriced a banana was $2.18 for example. The room decor is tired. Sure, the hotel is convenient, but it is right on the edge of the Tenderloin, a less than safe part of downtown SF, so I'd look for other places close by that have better amenities.
Genuine Hotels.com guest review
3 night business trip Jan 28, 2015
R E
US
4.0 / 5Excellent
"Nice place to stay in SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was as expected for my trip. Friendly and helpful service. Clean room. Fast internet and a very complete fitness center rivaling most gyms.
Genuine Hotels.com guest review
4 night business trip Jan 26, 2015
Steven
US
3.0 / 5Good
"Room was small and dated."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was small and dated.
Genuine Hotels.com guest review
1 night business trip Jan 18, 2015
Herve
US
3.0 / 5Good
"been to other Hilton hotels, but this one is kind"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel is close to public transportation, including Charlie car (cable car), which is convenient. We noticed hotel cleaning staff sometimes forget to refilled soap or cups for coffee but they did make our bed daily. The hotel's room facility is old, for five-feet-tall person like me can see the vent in the shower ceiling has full of dust. Hhonor gold members receive free breakfast but they just give you coupon for the Starbucks in the hotel for a piece of pastry, one fruit, and a cup of coffee; if you want something hot, you'll have to pay for upgrade.
Genuine Hotels.com guest review
4 night trip Jan 17, 2015
A Traveler
US
2.0 / 5Fair
"On the Tenderloin borde"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Neighborhood scary and dangerous. Hotel on the low end of Hilton quality
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
3.0 / 5Good
"I give Hilton a poor review."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
The toilet was running all night long. I had to get up five or six times to take the top off to adjust the chain and the big bubble. My wife did not get any sleep and was furious. We had a miserable stay at the Hilton. Please check your toilets and fix them.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
luis
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A group of us stayed at the Hilton so that we could go and see Beach Blanket Babylon. Upon arrival I found the staff to be helpful and friendly. I stayed is a spectacular suite on the 41st floor which h I found to be very clean and neat. I would recommend this hotel.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"Central.Easy to walk."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff welcoming and helpful.. Room was very quiet and clean. Needed some outside window cleaning.Very convenient.
Genuine Expedia guest review
Other trip Jan 19, 2015
weekend tourist
US
1.0 / 5Poor
"Everything is not in a NAME!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I was shown my room and it smelled of mold and mildew .. they gave me another room .. just didn't feel safe in a huge grocery style hotel .. too many people and not cordial .. had to wait in line for taxis for over an hour!!! Really disappointing .. I checked out after one night and found an amazing hotel which was not as large altho' large but very accomadating !!
Genuine Expedia guest review
Other trip Jan 15, 2015
Christina C.
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Didn't feel for what I paid for the room it was worth it.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Disappointed there was no fridge in our room. When I inquired, I was told there is a $15 surcharge to get a fridge. Don't Super 8 Motels even have fridges?
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Clean hotel, friendly and helpful staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hilton SF has everything including restaurants, workout gym, shops and other various services. It is situated in the heart of San Francisco making getting anywhere in the city relatively easy. The hotel staff was extremely helpful and friendly. The hotel itself and the room was very clean, spacious and offered everything we needed.
Genuine Expedia guest review
Other trip Jan 12, 2015
Eric
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Easy in & out - elevators got packed though. Came for a local running event - good location & reasonable price.
Genuine Expedia guest review
Other trip Jan 12, 2015
carrie
US
3.0 / 5Good
"Needs an update but close to everything"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The front desk staff were not very courteous unlike other Hilton's my family has stayed at before. We've stayed previously at Hilton Carlsbad twice (new and really nice. Staff was great). Double Tree in Mission Valley great as well. Housekeeping and the bell men were great at this Hilton in Union Square. The room needs updating asap. It was noisy as well every few minutes it sounded like something was rolling/tumbling up stairs. We left a day earlier and moved to another hotel next door.
Genuine Expedia guest review
Other trip Jan 11, 2015
Leann
US
3.0 / 5Good
"Hilton stay SF at Union square"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
old hotel
Genuine Hotels.com guest review
3 night family trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location. Fantastic health club"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall great experience The heated outdoor pool and Jacuzzi was fantastic and the room service was very prompt and courteous. I would definitely return
Genuine Expedia guest review
Other trip Jan 7, 2015
mike
US
4.0 / 5Excellent
"Acting like a tourist in San Francisco!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Had a great stay!
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Robert
US
3.0 / 5Good
"Convenient Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Convenient location but small room. Most impressed with their great help front desk services.
Genuine Hotels.com guest review
2 night family trip Dec 25, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel/Great Stay/Great Location in SF"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I'm not very picky but I was just surprised that the Hilton, the tower section we were staying looks old/outdated. Sink in bathroom was stained..but still very clean. However the stay was great and there's a starbuck's coffee in the lobby!!
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
A Traveler
US
3.0 / 5Good
"High Prices on Parking"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel is beautiful and clean but the parking charges are over the top.$50.00 per day was ridiculous. Parking charges are almost the same rate of a room rate per day.
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2014
Patricia
US
5.0 / 5Outstanding
"New Years fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
met friends for new years. great city, great food and great fun. Hilton was a good choice, 5 nights. only issue was the shower diverter which didn't allow for warm water, only very hot or cold. will stay there again.
Genuine Hotels.com guest review
5 night trip with friends Dec 29, 2014
roger
US
4.0 / 5Excellent
"NYE with my Day 1"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we came to ring in the new year in SF. The location of the hotel was perfect for us. Staff was friendly, hotel was very clean. Would love to stay there again. Thank you. Pam and Raul
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2014
Pamela
US
5.0 / 5Outstanding
"Good Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had previously stayed in Tower 1, my room this time was in Tower 3, it seemed larger and more updated. Courteous staff, clean comfortable rooms, good location for Union Square, however right on the edge of a not so desirable Tenderloin area ( you just don't walk around there at night) and to get to Union Square you don't have to go through it. Starbucks right in the lobby and bar/restaurant also for that pre or post dinner cocktail. My only criticism is the noise level, I could hear voices in the early hours of the morning from another room nearby and in the corridor - so if you are a light sleeper bring earplugs or ask for a quiet room.
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
Linda
US
3.0 / 5Good
"Great location"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location of the hotel is great. Check-in line on arrival was toooo long, we waited at least 25min. Elevators were super fast We were charged $5 per parcel received at the hotel, they never mentioned on check in
Genuine Hotels.com guest review
6 night family trip Dec 27, 2014
Dalila
US
3.0 / 5Good
"Close to shopping and activities."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is nice. It is very busy and the rooms and hallways could use some updating and remodeling. This is the second time I have been to this hotel, once for a conference a few years back and then just this past week. It was in better shape and much nicer in my opinion a few years back. Needs some remodeling!
Genuine Expedia guest review
Other trip Jan 3, 2015
Teresa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel in the heart of everything. Would recommend.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Ok hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed two nights.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Alexc
US
5.0 / 5Outstanding
"Great post Christmas visit to San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful location and lovely hotel. We walked from the hotel to Union Square, then to the Ferry Building. Then took the F car the Pier 39 and walked to Ghirardelli Square, then to North Beach and then through China Town back to the hotel. Wonderful day in the city. Our family does this SF trip every year and we love to stay near Union Square. This hotel is in the perfect location for us. Shopping at Macys, Starbucks close by and close to restaurants etc. We ate at the Pickwick Hotel restaurant on 5th and Mission (SOMA Restaurant and Bar), A small quiet restaurant with great mediterranean food.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Maureen
US
4.0 / 5Excellent
"Very nice hotel, room was modern and clean."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
An very good good hotel, with a modern room, and excellent location being very close to Union Square.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Very accommodating for a last minute change."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel found us a room even though we booked the wrong date. Very understanding.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
"Overpriced and Underserviced"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
We pulled into the front valet area after driving 12 hours to get to San Francisco - only to wait several minutes for a greeter...at close to 65 dollars a night for valet parking, we expected 5 star service. Once he arrived, he told us to go around under the hotel and park ourselves and we would be met there with an attendant to help us with our bags. No such luck. The check in process took 35 minutes, the hotel was dog friendly with zero places to actually walk the dog (no grass, plants, anything anywhere around the hotel). TV didn't work in one of the two rooms we rented and they said that we could get some assistance after 11pm that evening...the list goes on and on. We head to San Fran once a year and stay for a few days to explore and we won't be heading back here again.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Stacie
US
5.0 / 5Outstanding
"Union Square Hilton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great stay. The location is great, the room was quiet and very clean and the service was excellent. We would certainly stay again.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"Fooled by the name"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The rooms were outdated. I rented a suite and for the price I paid, I really expected more. Because of the Hilton name, I thought that all Hilton's had the same level of standards, but I was wrong. My family and I were really disappointed about the choice of hotel we picked. I will not stay there again. There are many other hotels in SF that I would recommend.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
JULIE
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We complained about the room next to us the first night Nothing was done They sent security up after 5 phone calls n nothing was done still The next night same thing noise again Security was sent he heard the noise and said he was going to fix it But nothing was done again because the noise got worse We went to the front desk they moved us but the room we got moved to was a down grade Not happy at all Never will I stay at a Hilton hotel again in my life!
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Fun Stay At The Hilton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed at the Hilton overnight with my nieces for post Christmas holiday shopping at Union Square. Very friendly service and convenient location. Front desk staff, Amdura, was excellent in finding us the best room and she was very welcoming.
Genuine Expedia guest review
Other trip Dec 29, 2014
Celia
US
4.0 / 5Excellent
"SF Christmas weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Even though it was one of the busiest weekends of the year (right before Christmas and a 49er/San Diego game), we didn't wait long at all to check in. The staff was super nice and friendly. We didn't have to store our luggage, but I saw that they had a separate room set up for those that did which expedited the process. The doorman helped us find a private car to take our party of 7 to dinner for a very fair price. I would definitely stay here again.
Genuine Hotels.com guest review
1 night trip with friends Dec 20, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews