"I'll stay here on EVERY trip in the future!"
I've been to San Antonio many times, stayed in many hotels, but from now on I'll stay at Palacio Del Rio!Genuine Expedia guest review
"Right next to the elevator heard all night long"
Nice hotel but do not get a room next to elevator thin walls it well keep you up all nightGenuine Expedia guest review
"Beautiful view, very nice"
Want to stay there all the time. U are close to everything food , shopping .Genuine Expedia guest review
"Great Weekend Get Away Place"
Spent the Weekend to see all the Holiday Decor along the River Walk. Was an outstanding stay at the Hotel. Great Service and Food. Evenings at The Hotel Bar along the River was a lot of fun as well.Genuine Hotels.com guest review
"Great on the Riverwalk"
Great experience right on the Riverwalk in SanAntonioGenuine Expedia guest review
Stayed at your hotel because we had a wedding. We enjoyed are stay there it was by relaxingGenuine Hotels.com guest review
The parking at this hotel is deplorable! We waited almost 2hrs to get our cars to leave! The folks getting /taking cars just ignore u and act like u have no reason to complain! Parking is 39.00 per day! I had to walk, carrying my bags to get my own car! They r ill preparedGenuine Expedia guest review
Loved sitting on the balcony enjoying the lights on the river. The room decor was great .Genuine Expedia guest review
"Great Hotel on the best part of the Riverwalk"
The location for this hotel can't be beat. It's in the center of the best part of the Riverwalk and downtown and everything is an easy walk away. The hotel has just gone through a remodel and they did a fantastic job. The new elevators are ahead of their time (you'll have to stay there to see why!). And the hotel staff was friendly, efficient and really […] went out of their way to make our stay enjoyable (there was a mixup that was purely my fault that they corrected without hesitation). The riverwalk is gorgeous during the holidays! Read moreGenuine Expedia guest review
"Very happy customer!"
Awesome!!Genuine Hotels.com guest review
Incredible hotel. Very friendly staff. Perfect place to get away to the RiverwalkGenuine Hotels.com guest review
"Room not ready"
Hotel was nice, but our room was not ready until sometime after 4:00 on Saturday which is after check in time.Genuine Expedia guest review
"enjoy the proximity to the river walk & attraction"
have and would suggest this hotel and city for a long weekendGenuine Expedia guest review
Lovely time of year for the riverwalk. Tree lightings, carolers, luminarias. The Hilton is right in the midst of it all. The only down to our trip was sitting outside for breakfast and being forgotten.Genuine Expedia guest review
Stayed December 3-7, 2014. Hotel is pricey especially when you pick a Riverfront balcony room so that's to be expected, however once you add in parking $42+ per day, Valet, Room Service and Housekeeping tips and sales tax, it really adds up fast. The room itself was only slightly larger than what you would have on a cruise ship in a balcony cabin. Room […] was decorated nicely but we've stayed in nicer rooms for much less. Again, paying for the Riverfront balcony and I'm sure the name Hilton as well. Room service meals were reasonable compared to most. No lack for Mexican restaurants on the Riverfront, might have to look hard for other choices. The hotel restaurant breakfast buffet was... well, I'd rather have spent my money at the McDonald's down the street. The staff, all of them, were EXCELLENT! Couldn't have been happier with them. Yes, I would recommend the hotel, but only for a special occasion and the riverfront balcony was without a doubt an experience we will always cherish. Read moreGenuine Expedia guest review
This visit, as usual, was excellent. The lighting dinner was superb. I would suggest however not to croud so many seats at the table.Genuine Hotels.com guest review
Lovely stay. Always one of my favorite places to stay on the Riverwalk. The hotel is always spotless and the staff incredibly friendly and helpful. Valet parking at $39 overnight is an absolutely ridiculous charge!!!Genuine Hotels.com guest review
"Great Hotel and Location, but......."
We enjoyed our stay. The room was really nice with the balcony. The location on the riverwalk is great too!! The only problem I had was the parking garage. It was around the corner from the hotel and across the street. The cost was $27 plus tax per night and that was for you to park your car and bring your luggage back and forth from hotel to the car. […] It was $42 per night plus tax for valet. I would stay there again if the parking was better. Read moreGenuine Expedia guest review
Great stay! Staff was friendly and helpful.Genuine Hotels.com guest review
"$480 a night did pay for a nice hotel room"
Hotel is beautiful but their customer service sucks.... I ended up paying the price of 2 nights because I had to change my reservation or otherwise I would loose 200... IT is sooo dumb, I will never stay in the place due to this issue.Genuine Expedia guest review
The Lobby bar closed too early. There are no gift shops to buy a box of candy or a bunch of flowers. Similarly there are none much needed "grab a quick gift" type shops along the river walk close to the Hilton.Genuine Expedia guest review
"SHOCKED HILTON HAS NOT DUMPED THIS HOTEL"
This hotel is not worthy of being called a Hilton. The term "ghetto" is the only word that comes to mind. I'm going to walk you through my entire horrible experience. I get to the hotel and the Valet boy approaches me and says "What's up bro, can I get your bags?" First of all, I'm not your bro; second, yes, it's your job to get my bags. I then approach […] the hotel counter and all goes well. I'm given my room card key with the number 1120 on it. I get to the room and the key doesn't work. I call the front desk from the phone next to the elevator. They tell me the room number is actually 1140 and that I must have read it incorrectly. I told the lady, "I'm looking at it right now and it says 1120." She said, "Well, the hotel manager was the one that checked you in, and she has been doing this for 20 years, so I'm certain she wrote the correct room number." I hang up, go downstairs, and show the lady and the manager the clearly written 1-1-2-0 on my card key carrier. Then they have the audacity to look at me like *I'm* the rude one while they were the ones accusing me of being incorrect. I finally get into my hotel room. I need to prepare for a conference. The iron does not work, the phone does not work, the lamps do not work; nothing works. I had to use the speakerphone to call the front office. I told them I wanted 45 minutes so I could at least shower before changing rooms. Guess what, no hot water. The next morning I waited 35 minutes for valet to bring my car. Read moreGenuine Expedia guest review
I was here for three nights. Greeted immediately by the friendly valet/bell staff. I was disappointed that there was no parking attached to the hotel; they advised me that the self parking was a block and half away. Valet was $40.00/day comparable to other hotels. Other than that and a smallish but very nicely updated room this is a great hotel in a […] great location and I would stay here again. Read moreGenuine Expedia guest review
"First time in San Antonio, Great Location, Enjoyed"
Contemporary hotel with advanced elevator. Was a new experience and worked fast.Genuine Expedia guest review
"On the River Walk"
ComfortableGenuine Hotels.com guest review
"Nice hotel & location"
Great location. Great hotel. Parking a little pricey.Genuine Hotels.com guest review
"for a great time in San Antonio..."
Our stay was wonderful. glad we choose this hotel for our one night to splurge.Genuine Hotels.com guest review
very helpful staff. very quiet. parking very expensive love the marqueritas in ricons.Genuine Expedia guest review
It was a quick weekend getaway. The Hotel was very nice and we would definitely stay there againGenuine Hotels.com guest review
Standard Hilton. Take plenty of water......bottles in the room 3 bucks......beer is cheaperGenuine Expedia guest review
The parking was costly but other than that I enjoyed my stay.Genuine Hotels.com guest review
Wonderful stayGenuine Hotels.com guest review
Good & bad..the stay did NOT start off well having to wait over an hour to valet park. I had already paid $40 for it or would have gone to self park. Hotel staff was friendly upon check-in & apologetic due to the extreme delay in parking but did not offer any compensation or refund of valet fees. Hotel is right on the Riverwalk very pretty. We had booked […] more than one room for a family get together. Ours overlooked the city, bed was comfy & clean but there was a giant wad of hair in the shower which grossed me out. However, towels were fresh & fluffy. We put my Mom up in a room overlooking the Riverwalk, she enjoyed sitting on the patio & watching the sites below. We ate @ the hotel restaurant downstairs, The River's Edge. Very nice staff but mediocre food. We ate there again the next morning & had the breakfast buffet, $150 for 5 people & I have had free breakfast that were as good. Definitely not worth the price but once again wait staff very nice & it was fun sitting on The Riverwalk. They had said the parking nightmare the day before was due to a game & they failed to tell us there would once again be problems the next day & did NOT advise us to call ahead for our car when we were ready to check out so there we were on the sidewalk for over an hour waiting for our car with a baby, a great grandmother, bags & no available benches, not cool. When I pay hundreds of dollars for a single room, I expect ALOT more than this........ Read moreGenuine Hotels.com guest review
Decent hotel but not for the price and might as well stay at the Mokara hotel and spa that's a 5 star hotel. Because it's not that much more money. The beds were terrible at this hotel. My back hurt all day. The pool closed at 9:30 pm which seems extremely early for an adult entertainment type place. I asked for a 12:30 check out and they wouldn't do […] it. 30 mins late should not affect them and I did it anyway and never saw housekeeping. The restaurant connected to the hotel is another issue. Food terrible and service even worse! I ordered stuff that I never received at all. Some things that we ordered took forever and we wouldn't even eat. The waitress said she would take it off and then didn't. So ended up with a $80 bill. The waitress apologized several times for the bad service and blamed the cooks and that they were "too busy." Yet the table next to us seemed to get all the attention. Next time I will stay at my usual hotel the Mokara! Read moreGenuine Expedia guest review
"River walk hotel"
It was great. Couldn't have had a better experience. Beautiful comfortable room overlooking the San Antonio riverwalk. Perfect for a romantic weekend!Genuine Expedia guest review
"Beautiful Hotel on the RiverWalk"
Everything about this hotel was wonderful. The service, room, bed, hotel lobby, and restaurant were all superior. We will be back to this hotel!! Travelers and/or visitors should stay at this beautiful hotel.Genuine Hotels.com guest review
"could have been better for the price"
weak frig- hard time accessing wifi - way over price for valet- sink was clogging up- room over priced- paper thin walls- was able to hear the guest in the other roomGenuine Hotels.com guest review
"Stay was nice, could have been better"
You really couldn't ask for a better location. It's two blocks from The Alamo and right on the busiest part of the Riverwalk.It may have been because my husband and I had stayed the previous night down the street at the Contessa, but I felt like our stay was a little lacking. At check-in, the clerk was rushing us as quickly as possible- didn't review […] any of the basic hotel amenities. No big deal. We had opted for the balcony with the River View- nothing to write home about honestly. Room was clean other than being really dusty. Bed was comfortable. The pool was too cold to take a dip, but the hot tub was quiet and relaxing. We ended up getting late night room service. Everything was delicious and the kitchen was pretty accommodating to dietary needs (dairy allergy). The next morning we had breakfast in the hotel cafe. The service was absolutely terrible. We were sitting at our table for probably 10-15 minutes before anyone came over. I was 9 months pregnant and hungry! We got the buffet and the food was fine, but we had to go find random servers inside just to get a glass of water- and forget about a refill. We only saw our server again when it was time for the check. Maybe skip out on the hotel breakfast is my only suggestion, there are plenty of other options close on the Riverwalk. Overall the stay was fine- but compared to similarly priced hotels in the area- it could have been better. We probably wouldn't stay here again but it wasn't a horrible experience. Read moreGenuine Hotels.com guest review
We stayed here on our honeymoon. Perfect location, comfy bed, and great atmosphere. However, two weeks prior to our stay, I sent a request to the hotel through hotels.com to get a room with a view. We were given the lowest floor and facing traffic. We heard big trucks throughout the night. The hotel was far from booked so there was no reason our request […] was not followed. Overall it was a nice hotel. Ps the night lady needs some customer service training she was rather rude upon checking in Read moreGenuine Hotels.com guest review
weather was delightful throughly enjoyed sitting on balcony in the evenib=ng i am an early riser but not so my wife really enjoyed sitting on balcony having my coffee listening to the birds waking up the morning and watching the sun cominh up WILL DEFFINATELY BE BACKGenuine Hotels.com guest review
"Best location on Riverwalk"
Great locationGenuine Hotels.com guest review
River view really is the view of the Waste Treatment Plant. Very dissappointingGenuine Expedia guest review
My husband and I spent a long weekend here for our wedding anniversary. We could not say enough about how much we enjoyed our stay. The room was great, the food was great, the location was great and right on the river. The staff was very helpful and courteous. We would definately stay again.Genuine Expedia guest review
"A Day Early & a Dollar Short"
While our stay was nice,we were not able to use our Hotel.com reservations. Our plans had to change & we arrived a day earlier than our reservation. Hilton would not honor our reservation, so we had to pay full price & lost our money with you as we were not able to contact you 24 hours in advance, as your policy states. Not A great way to spend the […] Day! Read moreGenuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
This hotel is in a great location. As with prime locations you pay on the upper end of rates. I think this property is worth the difference. The restaurant food was ok. $15 for a hamburger a little pricey but plenty of places to choose from on the riverwalk.Genuine Hotels.com guest review
Perfect location, great staff.Genuine Hotels.com guest review
As usual with our stays at Hilton, the room was superb from the cleanliness to the quality. One of the most care free and convenient stays we have ever experienced on our trips to San Antonio RiverWalk. Valet parking is not cheap and garage parking is not included in your room rate. It is also the most costly we have seen so far.Genuine Hotels.com guest review
The hotel was beautiful, the cafe was great, pub was a relaxing environment and the staff was courteous and very helpful!! The staff was there whenever needed!! One of the best hotels and experiences I've encountered during a vacation!! Would definitely stay there again and recommend to anyone!!Genuine Hotels.com guest review
"Excellent location for the River Walk"
Hotel was clean, very good location, and we had funGenuine Expedia guest review
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