"A diamond in the rough part of SA"
We enjoyed it... Beautiful hotel and very nice staff. Surrounding neighborhood rough though.Genuine Hotels.com guest review
"Our favorite River Walk hotel"
Stayed in all of the RW hotels but this is still our all time favorite. Stayed here over 20 times. Has had several updates and still looks great. Balcony rooms at a great value. Perfect location on the river.Genuine Expedia guest review
We booked a 2 night stay for our 10th wedding anniversary. Check in was fast, friendly and efficient. Staff here from valet to housekeeping are amazingly friendly and helpful! Walking distance from the Alamo, views from the balcony was okay on the "city" side, could hear traffic on street still from the tenth floor, inside the room with blinds pulled. […] They charge extra $40+ for river view. :( Only other problem was the bed was not comfortable at all, very firm and stiff, we tossed and turned all night both nights. Don't know if all the beds are the same, this was the single king size... Overall, we loved our stay here, and we liked the location.. just not sure if we'd book again for more than one night.. we like to walk a lot when we are in the area and need the good night sleep to recoup after a long day! Read moreGenuine Hotels.com guest review
The hotel was superb. Location was right on the Riverwalk. Staff went out of their way to help in any way possible.Genuine Expedia guest review
This place is a great hotel. The staff is amazing and trustworthy. The valet is good the location is great and the hotel is awesome.Genuine Hotels.com guest review
We regularly are in San Antonio as it is a quick weekend trip from home. We have stayed in various locations both downtown and on the northwest side. This is the first time we have left saying, we would return to this hotel again. From the valets, the check in, the bellhops, every person was very professional and very friendly. I forgot my identification […] and had trouble checking in. It could have been very frustrating, but they were very helpful trying to get me checked in. I had prepaid, so they could have easily turned me away or made it difficult for me. Location is also great. Right on end of the more populated riverwalk/river center area (which I prefer). Night is a little loud if you are a light sleeper. Even with a two-month old was not a problem for us. Will definitely return and recommend to others. Read moreGenuine Hotels.com guest review
"Perfect River Walk/Downtown Location"
Very nice and incredibly central hotel. Impossible to beat location/cost for SA "in and out." Will check it out first before staying anywhere else next SA trip.Genuine Expedia guest review
"Beautiful southwestern hotel, but modern."
The hotel is progressive with a very advanced elevator system. The motion light sensors in the room are great. Awesome location on the river walk. Close to the Alamo and next to the art district, and on the river.Genuine Expedia guest review
We enjoyed our stay very much. The hotel is beautiful, has great food, and is in a great location. The river boat ride is conveniently located right across the river from the hotel. The only negative was the parking was very expensive.Genuine Hotels.com guest review
"GO SPURS GO"
We had a wonderful time during the weekend. fiesta was good, while the SPURS got beat was not good. Riverwalk was nice. Overall, we had a good time and stay. Everyone was nice and very professional.Genuine Hotels.com guest review
"good room, poor client relations"
I've stayed in 5 star hotels a lot, and I was very disappointed with the service and value provided at this hotel. After arriving at the hotel at 1:00 pm and checking my car with the valet, I was refused a room until 3:00 pm as that was "check in time" Never have I not been able to get a room early, and the inconvenience of having to wait 2 hours, now […] without a means of transportation was just the beginning of the problems. So once we get the room, it was I admit a good room, but lacked some of the "romantic" touches you expect at a 5 star hotel. I will not stay at this hotel again, think I'll try the Weston or the Regency next time I decide to treat my wife to a romantic night on the riverwalk. in San Antonio. Read moreGenuine Hotels.com guest review
Very nice hotel. The room was clean and smelled fresh. I love the balcony. Service was wonderful.Genuine Hotels.com guest review
"Good time in San Antonio"
We have a great time in San Antonio my family and I especially with the excellent service at the hotel. We will come again...Genuine Hotels.com guest review
Overall the Hotel was very nice, but unfortunately my Easter visit was right in the middle of Fiesta Week. Traffice was crazy and the noise from the street was so loud it was impossible to sleep. :(Genuine Hotels.com guest review
"REALLY NICE HOTEL, AND GOOD LOCATION!!"
Really nice hotel!!Genuine Hotels.com guest review
"Favorite San Antonio Hotel"
This is our second stay at this hotel and it is by far our favorite. The location is fantastic, rooms are SO clean and newly redone and the staff is top notch. I also like that every room has a balcony. The first time we were on the River Walk side and this time the city side. Both have great views. This is where we will always stay!!Genuine Hotels.com guest review
Hotel is definitely older, but the hotel staff was wonderful, location great, so we had a very nice stay.Genuine Hotels.com guest review
"Charge for everything! But clean."
We paid $250 a night for 4 nights to have to pay for parking and internet. No breakfast or anything else was included with the room, very shocking considering what we were paying. But hotel was clean and bed was comfortable.Genuine Expedia guest review
"Very Nice Hotel directly to the River Walk"
My fiance and I loved the hotel, it was within walking distance of everything and directly to the river walk. We will definitely be back. The hotel was very comforatable and cozy.Genuine Expedia guest review
"Very nice hotel and staff."
Very enjoyable hotel and staff, but disappointing that they don't offer even a continental breakfast at their rates. Very convenient location for enjoying the River Walk, but be sure to request a balcony!Genuine Expedia guest review
FABULOUS place! Amazing views on Riverwalk side of hotel! Service was the BEST I have ever experienced! Nicki at front desk had cheese cake delivered after our wedding reception! Bell hops & valet were extremely helpful & professional! 5 star hotel!Genuine Hotels.com guest review
Loved this place! Can't wait to visit again it was perfect...10th floor balcony view of down town!!!Genuine Hotels.com guest review
"Exactly where we wanted in the river walk!"
We had a very relaxing stay and everything was in waking distance. Didn't drive at all until we were leaving.Genuine Expedia guest review
"Very friendly, helpful staff"
In the beautiful San Antonio sunshine, I couldn't figure out why there were no chairs & tables on the spacious 5th-floor garden terrace.Genuine Hotels.com guest review
"On the riverwalk"
Spent our anniversary here. Was an amazing trip. Hotel was close to everything on the riverwalk.Genuine Expedia guest review
"On the Riverwalk."
Being right on the Riverwalk and within walking distance of Hemisphere Plaza and the Alamo, not to mention shopping and restaurants, what's not to like! We love SA. And now that we've stayed at the Hilton, we love it even more. You will see us again (providing prices don't skyrocket.)Genuine Hotels.com guest review
"We had a great stay!"
My wife and I spent our honeymoon at Palacio Del Rio 17 years ago. We decided to stay here, now with two children, and I'm glad that we did. The hotel was nice then and is even better now since the remodel. We'll definitely return.Genuine Expedia guest review
Stayed here during the Maverick festival due to the close proximity to the venue, and was pleasantly suprised with the cleanliness of the room, and the staff...no complaints here....Genuine Expedia guest review
"NCAA tournament games"
Great location on the river walk. Room was spacious and clean.Genuine Hotels.com guest review
"Best hotel on the River Walk"
I stayed at this hotel during March Madness and I am sure it was booked to capacity. The room was incredible. It was impeccably clean and the doors opened right up to the River Walk. The staff was the friendliest that I have ever seen. From the valet personnel to the room service staff, every person that I dealt with was kind, courteous, and helpful. […] They took care of my needs immediately. I travel quite frequently and cannot tell you how impressed I was with this place. If I am in San Antonio again, I will stay in the Hilton Palacio del Rio with 100% certainty. Read moreGenuine Expedia guest review
Hotel is excellent - right on the Riverwalk. Near fun bars and restaurants. Easy walk to the Alamo. Traffic in the area is terrible, so valet your car, and hopefully you won't need it again.Genuine Expedia guest review
"Great Hotel, Great Staff, Great Location"
If you are wanting a great place to stay while in San Antonio, look into this Hotel, the price is great, the location is on the Riverwalk, and the staff goes above and beyond anything I have ever seen. Before I even checked in they had impressed me with pulling up and getting asked if we needed any help and if they could do anything for us. We got there […] early and was going to see if we could check in early, the room was not ready yet, but they went ahead and gave us our parking pass so we could go ahead and park in the Parking Garage and not have to worry about it. We came back an hour or so later and the room was ready, we were treated above and beyond just a guest at their hotel, they made sure we were taken care of at every moment of our stay. We only stayed for one night but we wanted to stay again that weekend. We will be coming back and staying here again in the future when we want a nice weekend getaway. Read moreGenuine Hotels.com guest review
"great access to heart of the riverwalk"
Great location for Riverwalk. This was a combination business and pleasure stay. Hard to believe they have no rooms with twin Queens...it's either a King or two Fulls?!?! Their parking rate -while staying at the hotel- is ridiculous and their complimentary internet policy is for three hours then you have to log back in?!? I would think paying what I […] did for two nights the parking would be free and internet wouldn't be so restrictive. Next time, I would probably book room facing Riverwalk instead of the street. Read moreGenuine Hotels.com guest review
"Nice hotel on the Riverwalk"
Hotel was in a good spot. Staff was friendly. Room was nice. Paid more than I really wanted to but it was spring break.Genuine Expedia guest review
"My wife slept with me"
Best hotel I have stayed at in San Antonio. Breakfast buffet prices were a bit steep, could easily have been $10 (cold) and $15 (hot).Genuine Hotels.com guest review
"close to Alamo and walk out to Riverwalk"
Love this hotelGenuine Hotels.com guest review
great location. only issue was the self parking. when I called and asked where to self park they didn't mention I had to check in first. so when I went into parking garage I couldn't get into the " Hilton" parking which is on 7th floor. had to go back down, had to explain to the attendant, they had to call supervisor so that I wouldn't have to pay for […] the 10 min I was in the garage. unnecessary drama. all else was great! Read moreGenuine Expedia guest review
I have stayed here before and will come again. It was exactly what I needed.....relaxation. It is close to great restaurants and was enjoyable.Genuine Hotels.com guest review
"Gorgeous hotel, horrible parking"
This hotel is gorgeous, but parking at the hotel is the worst situation I have ever seen. Self parking is a two block walk at $27 a day. Valet parking is $42 a day, and say good bye to your car because it takes one hour plus to bring back to you. The city is hugely crowded and there are no other options. Expedia got us a great price of $102 a night, […] but with all the other taxes, parking and charges, it was $170 a night. They even charged tax on parking. For this reason alone, I would not stay here again and not recommend it to anyone else until they improve the parking situation. If you leave something in the car, good luck because they will not tell you where it is parked so you have to wait for the car to come to you. Read moreGenuine Expedia guest review
"Hotel location is one of the best in the riverwak"
The staff is very friendly but I have some observations , ok when I book the hotel nobody explain is a EXTRA $45 JUST TO PARK YOU CAR !!!! So I'm ending paying more that what is in the beginning also WiFi is terrible. But the room is nice & clean easy to find restaurants & all the staff are very kind ... Love the stay & I will planing to go back very […] soon :) Read moreGenuine Expedia guest review
"Service was prompt with smiles."
With the amount paid for the room and the location, I was highly satisfied. Calling for anything to the hotel was answered with hello Mr./Mrs.... This alone shows the high quality of service and care for each visitor. The only thing I did not like about my stay was having to leave the next day.Genuine Hotels.com guest review
"near river walk"
we were very disappointed with the Valet service as we waited 45 minutes for our car to be pulled up. Other guests were having the same problem. A young couple missed seeing their niece perform in a cheerleading competition due to the delay in getting their car. When we all told the front desk they said they were sorry and that the best way to call […] for your car is NOT to dial #6 as it is linked to the laundry service. But on the Valet ticket is says to dial 5 to get your car. Not pleased with the service as will not stay there again. Read moreGenuine Expedia guest review
Hilton Palacio Del Rio is my place to stay when I am in San Antonio! Super convinient location can walk to anywhere I need to go. The Hotel itself is amazing the staff is great and so are their rooms. I always recommend this hotel to stay at to my family and friends :)Genuine Hotels.com guest review
Absolutly one of the best hotels I have been in. We stayed one night on our way to the Rose Bowl in CA. Wanted to see the River Walk and Alamo.One of the few places in Texas that you will enjoy.Genuine Hotels.com guest review
"Nice hotel. Great location for Convention Center."
This hotel has good accommodations. The rooms were clean with above average beds. The pillows, sheets, and comforters were very soft and clean. The staff was friendly and helpful. There was a mishap with our car. We opted to valet and they did not put our car in the system. They also put our valet ticket on someone else's keys. So when we checked out […] we had to wait about 45 min for our car. They comped the valet charge for our inconvenience. The food at the hotel's restaurant was decent. We had the breakfast buffet. It was $20 per person though. Way too much to pay unless you plan on eating a lot. Overall our experience was fine. Pretty expensive though. You are definitely paying for the location. Read moreGenuine Expedia guest review
"Wouldn't stay anywhere else"
Only complaint is the Wi-Fi isn't free.Genuine Hotels.com guest review
"Terrible Vault Parking Service, ruined my tire rim"
Spent two nights in this hotel at new year eve. Paid almost $40 dollars per day for the Vault parking. I felt so regretful I didn't check my car thoroughly before I left the hotel. My front tire rim was scratched very badly. I noticed this on of my way home while I felt my tire pressure was too low. I had to drive to the discount tire and had my two […] two tires replaced. What a terrible experience. Read moreGenuine Expedia guest review
"Nice overnight trip"
Went to San Antonio from Austin for a quick overnight getaway. The hotel was very nice with convenient Riverwalk access. Our room was clean, stylish, and comfortable. If you want to do touristy Riverwalk stuff, this is a great place to stay.Genuine Hotels.com guest review
Nice location. Overpriced for the general quality of the accommodation. We were told by the booking agency that the pool was heated. It was not.Genuine Hotels.com guest review
"close to all must-see sights"
from the very moment we stepped in the lobby, we were very pleased! Would definitely stay here again!Genuine Hotels.com guest review
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