Was pleasantly surprised at the service I received from the time I got out of my car.. To the time we left for home..Amanda at the front desk was very informative on any thing I asked. I appreciate the fact that we can ck in early if possible, and if not at least we can valet park and leave our luggage in holding. The room was very nicely put together […] and clean.. This was my first stay at this hotel BUT won't be my last.. Thank you Hilton for a pleasant stay!!! Read moreGenuine Hotels.com guest review
"Very nice ! Great location on the river wall !"
Great location . Staff very friendly , Hotel very clean . We will stay there again next trip to San Antonio !Genuine Expedia guest review
Stayed here while visiting Schlitterbahn and was very pleased. This makes 3 times staying in this hotel and each time is even better. Would highly recommend.Genuine Hotels.com guest review
We arrived earlier then check in time. Front desk was able to find us a room available even though a huge student conference just arrived and had the staff noticeably flustered. They still were very helpful and friendly to my husband and I. Got us in an out very quickly. Valet guys were great as well opened our doors as we arrived helped unload luggage […] and when we left same thing. Loaded our bags and opened our doors calling us by name, and wishing us a safe trip home. Read moreGenuine Expedia guest review
"no river walk view"
requested a room with view of river walk. confirmed with payment. No room with view of river walk available on check in.Genuine Hotels.com guest review
great hotel very clean! Hotel was right on the river and in walking distance from many attractionsGenuine Expedia guest review
Great experience, but the room smelled kind of musty...like the carpets were cleaned but the air wasn't turned on so they could dry. Love the hotel otherwise!Genuine Hotels.com guest review
"Close to all must see sights"
My husband and I stayed two nights for our anniversary. The hotel is beautiful and the room was so comfortable, it was a little dusty but overall a great room. The hotel is with in walking distance of everything, the movie theater, the mall, the Alamo, etc. The river walk is just an elevator ride down from our room so that was great. We were right next […] to the stage in the river walk where they filmed Miss Congeniality so we just walked a couple of feet and were able to see a show they had that night. All the staff were very helpful and friendly. The only down fall was that It was pricey, but all in all worth the stay and we couldn't beat the location. We plan to return and this time with our kids! Read moreGenuine Hotels.com guest review
"Nice hotel with the best Irish bar"
Really enjoyed our stay! Overall the experience was nice. Only things I wasn't a fan of was the halls were extremely humid and warm. Did not feel like there was any a/c on and after a long walk on the river walk a nice breeze is important! Also, breakfast buffet was a little over priced unless you eat a lot of food.Genuine Expedia guest review
"Has always been great"
I'm a San Antonio native and watched the Palacio being built.mmit has grown with the city, upgrading to remain one of the best locations to stay in San Antonio! Parking is a bit pricey and it takes a while to get your car, but overall a great stay.Genuine Hotels.com guest review
Was very dissapointed in the pool area. The pictures you had posted on Hotels.com were not the same as the hotel itself. The pool area was a major let down!Genuine Hotels.com guest review
"Nice in every way"
We enjoyed the room set up, the fajitas on the river, and the wonderful staff.Genuine Hotels.com guest review
The hotel was very nice. I was looking for something walking distance from the Riverwalk nightlife area. I was very satisfied. My only thing was that I selected the "pay at check in time" instead of by credit card. I paid cash for my stay at time of check in and was also charged to my card. After calling the hotel, i was informed that i would have to […] wait up to a week before my card would be reimbursed. Because of this, my overall rating is not a 5. If the staff had communicated with me at check in that this would happen per their process, I would have expected the double charge and planned accordingly. This caused a huge inconvenience for me because i did not expect the extra money to be taken from my account. Read moreGenuine Hotels.com guest review
"Glad I switched"
I have always wanted to stay here and I'm glad I did. As long as the price is in line with other choices in the area I will always stay there when I go to San Antonio in the future.Genuine Hotels.com guest review
Loved the easy access to the Riverwalk, the guest rooms are very pretty, loved the bathrooms And the fancy sink and granite counter tops. Having a Starbucks downstairs is awesome too.Genuine Expedia guest review
"Close to Riverwalk"
The hotel exp was very pleasant, however when driving home to Houston I realized that my "parked" car had lost at least 1/4 tank of gas - 2 things could have caused this, my car was driven by the valet or the fuel was siphoned out of the tank. Very disturbing, although the cost of the valet is very high for this facility, my family and I opt for the […] convenience moving forward we will no longer chose this method of parking - Also, the hotel staff failed to mention that gratuity was included in ordering room service causing me to spend $18 for delivery of a meal that cost $30 Read moreGenuine Expedia guest review
"Disappointed with pool and parking!"
Overall the hotel was nice, but I have to admit I would not stay here again. For the nightly rate I was a little disappointed. The valet parking is expensive, I was told to self park it was blocks away. While the guest behind me was told they would valet his truck blocks away for him. I was a mess, finally after the confusion I was told I could valet. If […] your are looking to enjoy your summer vacation in your hotel pool, this is not the hotel for you. The pool is very small, the area around the pool is tight, it is hard to walk around the pool with the long chairs. You are literately walking on the edge of the pool. The hotel has access to the Riverwalk, but most hotels do. For the most part I enjoyed my stay but I will not book a room here again. Read moreGenuine Expedia guest review
Literally walk right onto the Riverwalk. Room was clean and comfortable. Staff super nice!Genuine Expedia guest review
very pleasant stay, second time staying here, very hospitable staffGenuine Expedia guest review
First time in SA to attend business conference.....we loved our room on the 20th floor; enjoyed our balcony. They have great, friendly & helpful valet. Front desk was very helpful & friendly even if it was midnight when we arrived. We will be back!!Genuine Hotels.com guest review
"Where else would you want to be?"
This trip was an old school impulsive 24 hour getaway! It worked! We paid $40 extra for a Rivewalk view balcony and it was well worth it! What could be better than to go to sleep sipping a cocktail and watching the revelers on boats and just strolling on the San Antonio River! We continued our viewing in the morning and enjoyed every precious minute! […] The reason I gave low marks for Condition and Cleanliness is that the room refrigerator didn't work and the ice bucket tray and shelves in the bathroom were dusty and grimy. Despite that, I'd go back anytime because of the beauty of the setting, the friendly staff, and the location friendliness to the riverwalk and all its bars, restaurants, museums, and romaticism. Great Trip! Read moreGenuine Hotels.com guest review
Front counter staff was exceptionally friendly, great service Rooms clean. Great views from balcony.Genuine Hotels.com guest review
"Weekend at the Riverwalk"
We live in McAllen , which is 3 1/2 hours away, so we frequent San Antonio. We have stayed at most of the Riverwalk hotels and Palacios Del Rio continues to be one of our favorites. It is centrally located and a good deal for the money, relative to others. The rooms are spacious and clean. Get a river view and you will get a balcony overlooking the […] action. In my opinion ,it is one of the top 5 in the area. Read moreGenuine Expedia guest review
Great hotel..at a good price..will definately stay againGenuine Hotels.com guest review
"Above 4 star -Excellent price"
Just went down to the riverwalk for a night. Great location, hotel has bar on the riverwalk, and room was top of the class.Genuine Hotels.com guest review
"weekend get away"
great experience and great hotel, I will do it all over againGenuine Expedia guest review
Wonderland Stay, Staff very friendlyGenuine Hotels.com guest review
"On River Walk"
The Hilton Palacio Del Rio is directly on the River Walk, near all the restaurants, and not far from the Rivercenter Mall. It is on Alamo St., so just a few blocks from the Alamo. It is the ideal location for a downtown San Antonio vacation. The hotel received a major refresh not long ago, so the interiors look new, with quiet, comfortable rooms and […] an attentive staff. The only negative is that self-park is a few blocks away and $27/day, while valet is $39/day. Read moreGenuine Hotels.com guest review
This is a good hotel with excellent service and in a good location. I recommend this place to anyone that is visiting San Antonio.Genuine Hotels.com guest review
"Great balcony view and clean comfortable room"
Hotel staff was top notch. Although we did not use the pool but, it had bar tender. Hotel right on the river walk. Quick tip; don't register your parking if you plan on parking yourself. Parking is $15 dollars in the same lot a block away otherwise you pay $27 to self park with the hotel.Genuine Expedia guest review
"Better than most!"
Rooms were clean and updated. Better than most. Would return.Genuine Hotels.com guest review
Very Friendly staff. Great view and the rooms were nice and cozy :) It was an overall excellent experience.Genuine Hotels.com guest review
"Nice hotel on the river walk"
It's was very nice and had a lot of friendly workers and the valet personnel did a awesome job tooGenuine Expedia guest review
I was very disappointed in our stay for Mother's Day Weekend. Our room was definitely not clean when we checked in. There was candy wrappers left in the drawers. My daughter stepped on an open safety pin on the carpet within minutes of arriving in the room and there were stains on the duvet covers that I don't even want to know about. Our shower ran […] the whole time you were trying to fill up the bath tub and the fridge definitely didn't cool anything. After making a complaint at the front desk our room still hadn't seen housekeeping at 5pm the next day. Although we did receive a gift basket in our room after our complaint. I really wasn't looking for a gift just a clean room. The location of the hotel is perfect and I loved being able to walk out and be near restaurants and shops. But I wouldn't stay here again. I would try to find someplace close by though! Read moreGenuine Hotels.com guest review
"A diamond in the rough part of SA"
We enjoyed it... Beautiful hotel and very nice staff. Surrounding neighborhood rough though.Genuine Hotels.com guest review
"Our favorite River Walk hotel"
Stayed in all of the RW hotels but this is still our all time favorite. Stayed here over 20 times. Has had several updates and still looks great. Balcony rooms at a great value. Perfect location on the river.Genuine Expedia guest review
We booked a 2 night stay for our 10th wedding anniversary. Check in was fast, friendly and efficient. Staff here from valet to housekeeping are amazingly friendly and helpful! Walking distance from the Alamo, views from the balcony was okay on the "city" side, could hear traffic on street still from the tenth floor, inside the room with blinds pulled. […] They charge extra $40+ for river view. :( Only other problem was the bed was not comfortable at all, very firm and stiff, we tossed and turned all night both nights. Don't know if all the beds are the same, this was the single king size... Overall, we loved our stay here, and we liked the location.. just not sure if we'd book again for more than one night.. we like to walk a lot when we are in the area and need the good night sleep to recoup after a long day! Read moreGenuine Hotels.com guest review
The hotel was superb. Location was right on the Riverwalk. Staff went out of their way to help in any way possible.Genuine Expedia guest review
This place is a great hotel. The staff is amazing and trustworthy. The valet is good the location is great and the hotel is awesome.Genuine Hotels.com guest review
We regularly are in San Antonio as it is a quick weekend trip from home. We have stayed in various locations both downtown and on the northwest side. This is the first time we have left saying, we would return to this hotel again. From the valets, the check in, the bellhops, every person was very professional and very friendly. I forgot my identification […] and had trouble checking in. It could have been very frustrating, but they were very helpful trying to get me checked in. I had prepaid, so they could have easily turned me away or made it difficult for me. Location is also great. Right on end of the more populated riverwalk/river center area (which I prefer). Night is a little loud if you are a light sleeper. Even with a two-month old was not a problem for us. Will definitely return and recommend to others. Read moreGenuine Hotels.com guest review
"Perfect River Walk/Downtown Location"
Very nice and incredibly central hotel. Impossible to beat location/cost for SA "in and out." Will check it out first before staying anywhere else next SA trip.Genuine Expedia guest review
"Beautiful southwestern hotel, but modern."
The hotel is progressive with a very advanced elevator system. The motion light sensors in the room are great. Awesome location on the river walk. Close to the Alamo and next to the art district, and on the river.Genuine Expedia guest review
We enjoyed our stay very much. The hotel is beautiful, has great food, and is in a great location. The river boat ride is conveniently located right across the river from the hotel. The only negative was the parking was very expensive.Genuine Hotels.com guest review
"GO SPURS GO"
We had a wonderful time during the weekend. fiesta was good, while the SPURS got beat was not good. Riverwalk was nice. Overall, we had a good time and stay. Everyone was nice and very professional.Genuine Hotels.com guest review
"good room, poor client relations"
I've stayed in 5 star hotels a lot, and I was very disappointed with the service and value provided at this hotel. After arriving at the hotel at 1:00 pm and checking my car with the valet, I was refused a room until 3:00 pm as that was "check in time" Never have I not been able to get a room early, and the inconvenience of having to wait 2 hours, now […] without a means of transportation was just the beginning of the problems. So once we get the room, it was I admit a good room, but lacked some of the "romantic" touches you expect at a 5 star hotel. I will not stay at this hotel again, think I'll try the Weston or the Regency next time I decide to treat my wife to a romantic night on the riverwalk. in San Antonio. Read moreGenuine Hotels.com guest review
Very nice hotel. The room was clean and smelled fresh. I love the balcony. Service was wonderful.Genuine Hotels.com guest review
"Good time in San Antonio"
We have a great time in San Antonio my family and I especially with the excellent service at the hotel. We will come again...Genuine Hotels.com guest review
Overall the Hotel was very nice, but unfortunately my Easter visit was right in the middle of Fiesta Week. Traffice was crazy and the noise from the street was so loud it was impossible to sleep. :(Genuine Hotels.com guest review
"REALLY NICE HOTEL, AND GOOD LOCATION!!"
Really nice hotel!!Genuine Hotels.com guest review
"Favorite San Antonio Hotel"
This is our second stay at this hotel and it is by far our favorite. The location is fantastic, rooms are SO clean and newly redone and the staff is top notch. I also like that every room has a balcony. The first time we were on the River Walk side and this time the city side. Both have great views. This is where we will always stay!!Genuine Hotels.com guest review
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