Good & bad..the stay did NOT start off well having to wait over an hour to valet park. I had already paid $40 for it or would have gone to self park. Hotel staff was friendly upon check-in & apologetic due to the extreme delay in parking but did not offer any compensation or refund of valet fees. Hotel is right on the Riverwalk very pretty. We had booked […] more than one room for a family get together. Ours overlooked the city, bed was comfy & clean but there was a giant wad of hair in the shower which grossed me out. However, towels were fresh & fluffy. We put my Mom up in a room overlooking the Riverwalk, she enjoyed sitting on the patio & watching the sites below. We ate @ the hotel restaurant downstairs, The River's Edge. Very nice staff but mediocre food. We ate there again the next morning & had the breakfast buffet, $150 for 5 people & I have had free breakfast that were as good. Definitely not worth the price but once again wait staff very nice & it was fun sitting on The Riverwalk. They had said the parking nightmare the day before was due to a game & they failed to tell us there would once again be problems the next day & did NOT advise us to call ahead for our car when we were ready to check out so there we were on the sidewalk for over an hour waiting for our car with a baby, a great grandmother, bags & no available benches, not cool. When I pay hundreds of dollars for a single room, I expect ALOT more than this........ Read moreGenuine Hotels.com guest review
Decent hotel but not for the price and might as well stay at the Mokara hotel and spa that's a 5 star hotel. Because it's not that much more money. The beds were terrible at this hotel. My back hurt all day. The pool closed at 9:30 pm which seems extremely early for an adult entertainment type place. I asked for a 12:30 check out and they wouldn't do […] it. 30 mins late should not affect them and I did it anyway and never saw housekeeping. The restaurant connected to the hotel is another issue. Food terrible and service even worse! I ordered stuff that I never received at all. Some things that we ordered took forever and we wouldn't even eat. The waitress said she would take it off and then didn't. So ended up with a $80 bill. The waitress apologized several times for the bad service and blamed the cooks and that they were "too busy." Yet the table next to us seemed to get all the attention. Next time I will stay at my usual hotel the Mokara! Read moreGenuine Expedia guest review
"River walk hotel"
It was great. Couldn't have had a better experience. Beautiful comfortable room overlooking the San Antonio riverwalk. Perfect for a romantic weekend!Genuine Expedia guest review
"Beautiful Hotel on the RiverWalk"
Everything about this hotel was wonderful. The service, room, bed, hotel lobby, and restaurant were all superior. We will be back to this hotel!! Travelers and/or visitors should stay at this beautiful hotel.Genuine Hotels.com guest review
"could have been better for the price"
weak frig- hard time accessing wifi - way over price for valet- sink was clogging up- room over priced- paper thin walls- was able to hear the guest in the other roomGenuine Hotels.com guest review
"Stay was nice, could have been better"
You really couldn't ask for a better location. It's two blocks from The Alamo and right on the busiest part of the Riverwalk.It may have been because my husband and I had stayed the previous night down the street at the Contessa, but I felt like our stay was a little lacking. At check-in, the clerk was rushing us as quickly as possible- didn't review […] any of the basic hotel amenities. No big deal. We had opted for the balcony with the River View- nothing to write home about honestly. Room was clean other than being really dusty. Bed was comfortable. The pool was too cold to take a dip, but the hot tub was quiet and relaxing. We ended up getting late night room service. Everything was delicious and the kitchen was pretty accommodating to dietary needs (dairy allergy). The next morning we had breakfast in the hotel cafe. The service was absolutely terrible. We were sitting at our table for probably 10-15 minutes before anyone came over. I was 9 months pregnant and hungry! We got the buffet and the food was fine, but we had to go find random servers inside just to get a glass of water- and forget about a refill. We only saw our server again when it was time for the check. Maybe skip out on the hotel breakfast is my only suggestion, there are plenty of other options close on the Riverwalk. Overall the stay was fine- but compared to similarly priced hotels in the area- it could have been better. We probably wouldn't stay here again but it wasn't a horrible experience. Read moreGenuine Hotels.com guest review
We stayed here on our honeymoon. Perfect location, comfy bed, and great atmosphere. However, two weeks prior to our stay, I sent a request to the hotel through hotels.com to get a room with a view. We were given the lowest floor and facing traffic. We heard big trucks throughout the night. The hotel was far from booked so there was no reason our request […] was not followed. Overall it was a nice hotel. Ps the night lady needs some customer service training she was rather rude upon checking in Read moreGenuine Hotels.com guest review
weather was delightful throughly enjoyed sitting on balcony in the evenib=ng i am an early riser but not so my wife really enjoyed sitting on balcony having my coffee listening to the birds waking up the morning and watching the sun cominh up WILL DEFFINATELY BE BACKGenuine Hotels.com guest review
"Best location on Riverwalk"
Great locationGenuine Hotels.com guest review
River view really is the view of the Waste Treatment Plant. Very dissappointingGenuine Expedia guest review
My husband and I spent a long weekend here for our wedding anniversary. We could not say enough about how much we enjoyed our stay. The room was great, the food was great, the location was great and right on the river. The staff was very helpful and courteous. We would definately stay again.Genuine Expedia guest review
"A Day Early & a Dollar Short"
While our stay was nice,we were not able to use our Hotel.com reservations. Our plans had to change & we arrived a day earlier than our reservation. Hilton would not honor our reservation, so we had to pay full price & lost our money with you as we were not able to contact you 24 hours in advance, as your policy states. Not A great way to spend the […] Day! Read moreGenuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
This hotel is in a great location. As with prime locations you pay on the upper end of rates. I think this property is worth the difference. The restaurant food was ok. $15 for a hamburger a little pricey but plenty of places to choose from on the riverwalk.Genuine Hotels.com guest review
Perfect location, great staff.Genuine Hotels.com guest review
As usual with our stays at Hilton, the room was superb from the cleanliness to the quality. One of the most care free and convenient stays we have ever experienced on our trips to San Antonio RiverWalk. Valet parking is not cheap and garage parking is not included in your room rate. It is also the most costly we have seen so far.Genuine Hotels.com guest review
The hotel was beautiful, the cafe was great, pub was a relaxing environment and the staff was courteous and very helpful!! The staff was there whenever needed!! One of the best hotels and experiences I've encountered during a vacation!! Would definitely stay there again and recommend to anyone!!Genuine Hotels.com guest review
"Excellent location for the River Walk"
Hotel was clean, very good location, and we had funGenuine Expedia guest review
"Great location, very nice hotel"
Very nice hotel, nice room and staff helpful for early morning cab arrangement. Excellent locationGenuine Expedia guest review
"I'll stay there again"
The location was great. Easy access to get to; walk out back door and you were on the Riverwalk; walk out front door and you were at the hemisphere area and La Villita. Didn't need car to go anywhere. The guest room was modern and very nice. The staff was very courteous and helpful.Genuine Hotels.com guest review
What a great location on the riverwalk and directly across from the convention center and La Villita. Good shopping and art galleries nearby and plenty of good food as well. Clean rooms and courteous staff, just what I expect from the Hilton Hotels.Genuine Hotels.com guest review
"Why Drop the Ball Right Before the Pass?"
Wow! We REALLY were impressed with all the amenities offered by this hotel: refrigerator, river view, on-site restaurant, 24-hr room-service, balcony, convenience, roomy rooms....but check-out was the worst! Call at 11:30 for a noon check-out; at 12;15 still no help; wife goes down to address consierge; NAME ON LIST; NO ACTION ...asks help from"random" […] bellhop who states "SHE HAS TO HELP OTHER ROOM FIRST"; Husband goes down & raises #$%^&; bellhop above comes to help....finally check out with minutes to spare for 12;30 BRUNCH date!!! Read moreGenuine Hotels.com guest review
Great hotel .. real close to all things on the Riverwalk. Also has a great breakfast buffet. Staff was very helpful in directions and fulfilling our needs.Genuine Expedia guest review
Our first romantic getaway , and well worth it. Everything was perfect, including the staff, housekeeping, even the park attendants.Genuine Hotels.com guest review
"Very Nice Hotel and Location"
I chose this hotel because it said that every room had a balcony view. I was disappointed when I checked my room and it indeed had a balcony (community balcony) with view of city side roofs. No actual pretty view from my room. I paid an additional fee per night to be moved to a private balcony with river walk view. Make sure you specify what you want […] so you don't get disappointed. I mean really, for the price you should get more than just a bed. Stayed three nights and location was great. Read moreGenuine Expedia guest review
"sleepless in san antonio"
booked room for two night, could not sleep the first night as the closet light had a sensor on it and the light kept on going on every time the ac would kick on. had to get up everything to turn it off.Genuine Expedia guest review
"Right on the River Walk"
I loved the River Walk and visiting the Alamo. We were located right on the River Walk and close to all the things we wanted to experience. We enjoyed sitting outside at the Rivers Edge restaurant.The room was comfortable but whoever designed the bathroom really missed the mark. There was virtually no counter space and a very small table to store our […] things. The one major negative is the parking situation. We paid a considerable sum each day and had to walk a block away to retrieve our car. There were frequents delays trying to get in the parking garage. Using valet parking was expensive and also took long waits. I'm not sure how the hotel can resolve the issues but that really was a major miss. Read moreGenuine Expedia guest review
Booked two rooms as a family weekend getaway and we were extremely pleased with the hotel and service... Excellent time, my wife and I will return soon!!Genuine Hotels.com guest review
"Great Hotel-Terrible parking cost and location!"
Hotel was great but parking costs $37 a day. This allows you access to the 7th floor parking in a garage across the street and down the block. Very inconvenient at the least.Genuine Hotels.com guest review
Staff was friendly the room was very clean and updated. The location was great for us because it was a short walk to the mall. It was right there on the Riverwalk. Elevators was too fancy because it was touch screen and kept hitting the wrong floor but other than that I would definitely go back and recommend.Genuine Hotels.com guest review
Hotel staff did not know that area restaurants that they gave us directions to were closed on Sunday and gave us wrong information on the times the river boats shut down. This correct information would of made our stay much more enjoyable.Genuine Hotels.com guest review
"something on the river with nightlife on site"
enjoyed the atmosphere, food, beer selection, and irish pub downstairs! the room was very nice as wellGenuine Hotels.com guest review
Clean room No kitchenette??? Good location Some of the staff not pleasantGenuine Expedia guest review
All of the staff was nice and helpful. The rooms were very comfortable. I would stay here again!Genuine Expedia guest review
"C'mon... penalty charge for early departure??"
Booked room on day of arrival. Thought we'd stay 2 nights. Needed to leave after 1. $100 fee for a $129 room? Will not stay here againGenuine Expedia guest review
The location is amazing and everything was great except for the housekeeping at our room you'll need to stay on top of them, overall had a great time and will recommend it.Genuine Hotels.com guest review
our stay was brief but wonderful. wish we could had time to stay at least another day.Genuine Hotels.com guest review
"pretty nice hotel"
It took too long to check in even though we reserved it online. They had a difficult time getting us a handicap room. I thought that it would be ready when we arrived. I don't think they were aware of it until we checked in.Genuine Expedia guest review
Perfect! Staff made me feel at home. The rooms was clean and nice. You could exit the hotel directly on the river walk. Room service was quick and the food was great. Hilton is always pleasant and this one is better than most.Genuine Expedia guest review
The hotel has been remodeled. Great & convenient location!! Parking was very expensive. I've paid less in Hawaii & other vacation spots. Other than that, everything was GREAT!Genuine Hotels.com guest review
Highly recommendedGenuine Hotels.com guest review
The rooms are great with Awsome views and plenty of things to do around the area. They helped us with all are needs, very friendly staff.Genuine Hotels.com guest review
"Stylish hotel on the Riverwalk......"
The hotel staff was very friendly throughout our stay and check-in was quick and easy! The hotel was very stylish and is located on the Riverwalk right where the action is! If you valet, don't forget to call 30 minutes prior to avoid a wait : )Genuine Expedia guest review
I wish I would have purchased the room with the riverwalk view but the room was still beautiful! I will definitely come agin.Genuine Expedia guest review
Great location and friendly people the murials on the lobby walls are really nice.Genuine Expedia guest review
Love this hotel!!Genuine Hotels.com guest review
Very friendly staff and perfect location for a weekend on the river walk . Definitely coming back.Genuine Hotels.com guest review
Took an anniversary trip to San Antonio and had a great stay - hotel is a couple blocks from the Alamo and right on the river walk, we sprung for a balcony room and enjoyed it.Genuine Hotels.com guest review
"wonderful stay and perfect location"
Right on the Riverwalk- this location could not be anymore perfect. Hotel was clean and well maintained. We had no issues and would make this our first choice in San Antonio when we return. Housekeeping was quick and competent. Very impressed!Genuine Hotels.com guest review
Pros: This hotel has an awesome location. It is right near La Villita and on the Riverwalk. Great customer service. Cons: the hotel doesn't have in site parking, you have to use valet parking or go park it yourself to a different location. Secondly, I was very dissatisfied with the cleanliness of this hotel. It did not have the quality of a 4 star hotel. […] The rooms are relatively small in comparison to other 4 star hotels in the same area. Worst part: the towels had a bad odor. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )