"High expectations but not met"
Was excited for first time at a Hilton and was disappointed. Room was very small and beds were double beds, not queen beds we usually get at other, cheaper hotels. Furniture was small, no fridge, and beds were uncomfortable. Bathrooms were most disappointing. Very small bathrooms, NO exhaust fan so all guests can hear you go, and sliding doors with […] no closure. No privacy whatsoever for bathrooms and with no fan all towels got damp so we had to dry off with wet towels. We left after one night - got a bigger room with bigger beds and free parking and better bathrooms at another hotel down the street. Will not be staying at this Hilton again. Read moreGenuine Hotels.com guest review
Professional friendly staff. The room ac did not keep the temp we wanted over night making it too warm to sleep well.Genuine Expedia guest review
"nice place to stay for the weekend"
Stayed here for the weekend and the place is nice. Lobby smells like vanilla and the staffs are welcoming and friendly.Genuine Hotels.com guest review
"Nice hotel on center closes to all."
Hotel is beautiful, cleanness and locates on center. convenient to go any where... There is a ice maker is old and broken on 4th level on my room. But I still could get ice on other ice maker on other levels. Highly recommend to all travelers.Genuine Expedia guest review
"Terrific business hotel and location."
This hotel is within walking distance of Old Town Pasadena shopping and dining. It has a lovely pool and great indoor and outdoor space for socializing. I look forward to my next visit.Genuine Expedia guest review
The bar people were very niceGenuine Hotels.com guest review
Staff was nice, and I was able to check in early (which was a relief), but overall I was underwhelmed given the price point. Everything was just "okay." And around 11pm it smelled like cigarette smoke was actively wafting through the AC vent into my room -- pretty gross!Genuine Expedia guest review
Good location, safe area. Great staff, accommodating, friendly. We found the hotel overpriced in comparison to others in the area. For example, paying for own parking, no continental breakfast. Rooms are rather small for the price you pay.Genuine Expedia guest review
We had a great time here! My husband and I got married in La Canada and stayed the night here after. A very nice guy named Kevin checked us in, very warmly received us, and I think comp'd our parking for us since it was a special occasion. He even tried to upgrade our room for us, considering our special night! All of the staff was really great except […] for a valet guy who gave my husband a hard time about parking his car before we checked in. It was eventually straightened out and all was good. I'd stay here again/recommend to friends! Read moreGenuine Hotels.com guest review
Great location for shopping and anything that may have you attending an event at the Rose Bowl. Air conditioners were loud but nothing that bugged us. Nice coffee bar and bar/restaurant . Very busy place. Pool area was very clean along with gym. We enjoyed our first time stay in PasadenaGenuine Expedia guest review
"My Stay In Pasadena"
Service was great, rooms nice, but there were a few amenities, spa and hot tub that drew my attention to this hotel. Unfortunately they were not available due to maintenance :(Genuine Hotels.com guest review
"Comfortable, clean & convenient"
Room & bed very comfortable. In room coffee maker was great. Free shuttle around town but we didn't use it as close enough to walk. A/C was rather loud. Nice view from room. Overall very nice and worth the price.Genuine Hotels.com guest review
"NEVER STAY THERE AGAIN"
The rooms and the pool were clean . But when I booked the room I had called ahead of time and asked how far was the rose bowl , the kid that I talk to said as well as the website 1.9 miles . when we got there and asked for a taxi they said it was 3 miles . We had planned to walk because we were gona be drinking at the concert. I had asked for a room […] facing the street. when we checked in they gave me a room rite next to the a/c units ( super loud ) and a view of the parking lot , I asked to be moved to a room with a view and was told were all book . I booked this room 5 months ago .... The shower leaked when we took shower the floor got flooded , I asked the maid for 2 extra towels and 1 extra bag for the wet stuff and was told NO , I don't have anymore. for the big name hotel and the big price of the room I expected more , never stay there again Sorry........... Read moreGenuine Expedia guest review
"Is it really a Hilton"
For it to be a hilton I was expecting a lot more "wow" on my stayGenuine Hotels.com guest review
"Hilton Hotel Pasaena"
Hotel was overpriced for room we had with 2 double beds. Not happy with location because way too far from anything to be able to walk. Pool was so small! Staff was great so helpful! The FIRST CLASS staff, service & EXCELLENT FOOD in bar/restaraunt!!!! Had to eat there several times!Genuine Hotels.com guest review
"Very close to downtown pasadena"
I paid $210 for 1 night w/2 double beds.It wasn't worth the $.There was a concert at the rise bowl and they jacked up the priceGenuine Expedia guest review
"Clean, comfortable hotel in central Pasadena"
Just what you would want or expect from Hilton. Friendly staff, clean and comfortable rooms, and close to the Rose Bowl and restaurants and bars. Would definitely stay here again if we're back in Pasadena.Genuine Expedia guest review
"one night only"
overall it was good. shopping centers nearby. however rose bowl was in LONG walking distance. and our restroom seemed to leak a lot of water during showers or flushing toilet. still not sure.Genuine Hotels.com guest review
"Unpleased with staff and customer service."
The staff at the Hilton were very rude and took forever for any type of assistance. When ordering food, the bar staff seemed to not know what was going on. Service was terribly slow. The hotel also markets that they have a starbucks yet almost every time no one was employed or working in the area and when asking a staff member, they responded saying […] "oh it's probably closed." Our "deluxe" two bedroom was nothing like the pictures shown. When asking for assistance to fix our clogged shower drain, no one ever showed up. It was disgusting. I will never be staying at this hotel ever again. There was absolutely no accomodations or service given. Read moreGenuine Hotels.com guest review
Stayed with the family, they upgraded our room to one with a balcony and view. Very nice hotel, clean comfortable beds.Genuine Hotels.com guest review
"Nice hotel near Caltech."
A little dated, but very clean and the staff was great!Genuine Expedia guest review
"Hotel with friendly staff"
We had a nice time at the Hilton in Pasadena. It was only 20 min away from Universal Studios. Pools was wonderful my son enjoyed it . If he could he would of stayed out longer but it closes a little early for his taste. We didn't spend much time at the hotel but the little time we were there the staff was really nice. There are a few restaurants in […] walking distance. We definitely would stay there again. Read moreGenuine Expedia guest review
The hotel stay was pretty decent! The price was pretty high though and there was no breakfast included. After complaining about the 10 dollar internet fee, they gave me a free pass code!Genuine Hotels.com guest review
"Good but not Great!"
The hotel was decent and close to old pasadena. I felt the staff could have been a little more helpful, I mostly got blank stares from many of the people that worked there when I asked simple questions. No refrigerator, parking was $18 a day, internet was $10 a day. There was a balcony with our room that I enjoyed and the location is great, but for […] a Hilton not very impressed. Read moreGenuine Hotels.com guest review
"Nice hotel close to the Rose Bowl."
We enjoyed our stay at this hotel. The staff were nice, helpful, and friendly and the hotel rooms were nice and clean. The hotel is also located in a convenient location near the Rose Bowl stadium.Genuine Expedia guest review
Great service! Great hotel.Genuine Hotels.com guest review
"Very friendly and helpful staff"
Everything about my stay at the Hilton was excellent. The bar/restaurant options were convenient and delicious. My bed was not very comfortable, but I think that is just a matter of preference. I may just be the princess and the pea, and I am just too accustomed to my own bed. Otherwise: Perfection.Genuine Hotels.com guest review
The housekeeping staff is completely UNPROFESSIONAL!!!! They would attempt to open the door without knocking or announcing themselves. One housekeeper even jammed the latch while attempting to open the door. The door had to be opened by one of their maintenance staff because we were trapped in the room.Genuine Hotels.com guest review
"Very nice stay"
We were very pleasantly surprised by how nice the hotel and the area were. Next time we're in the area, we will definitely be staying here.Genuine Hotels.com guest review
I did not like staying at this hotel. The reception desk took 25 minutes to get me my room key and i was really tired. It was about 11pm and they decided to take soo long. They also charged me $18 dollars for Self parking!?? I was like is this Valet.Genuine Hotels.com guest review
"Close to Cal Tech and Old Pasadena"
Very Comfy bed and pillows. Valet staff was also great. Good restaurante suggestions.Genuine Expedia guest review
The one thing I didn't like is that we had to pay for the buffet breakfast. And it was$20.00 per person for the buffet. Otherwise everything else was fine. Very quite and friendly hotel.Genuine Hotels.com guest review
"rooms need updating badly"
We stayed on the 12th floor. The room needs to be updated badly. There was peeling wallpaper, faded and buckled carpet, and dust in the old AC unit. Bed was older and lacked support. That being said, overall the hotel was clean and the staff professional. I didn't ask to change rooms because it was only one night. Finally, the hotel is located about […] a mile away from shops and restaurants on Colorado. Read moreGenuine Hotels.com guest review
I enjoyed the stay and the food was good and a lot of it.Genuine Expedia guest review
"Convenient to the Rose Bowl"
Very easy to get to the Rose Bowl. Staff was very friendly. Cool little shops and restaurants around the hotel.Genuine Hotels.com guest review
"ok, ok, ok"
Everything was so ordinary. Make sure do valet. They charge for everything, parking, wifi, breakfast. Service was good.Genuine Hotels.com guest review
Great hotel completely remodeled great bar cold beer 10Genuine Expedia guest review
Overall the hotel was nice. We have stayed here before. The only complaint I have is that, when we requested more towels...it was a bit pricey. The parking was also a bit pricey.. $21 for valet per day or $18 for self parking. But overall, I would stay here again. Perfectly located and the staff are really friendly.Genuine Hotels.com guest review
Concierge Virginia was Amazing!!! Rooms could be a little noiseyGenuine Expedia guest review
"Nice Stay, Friendly Staff"
Hilton Pasadena is nice. Great location, can walk to lots of restaurants. Staff is incredibly friendly. Very helpful. Room was clean and nice. Only drawback is they charge for Wifi in the rooms, which is a little antiquated. Good food at the bar.Genuine Hotels.com guest review
The location of the hotel was nice, but overall as a Hilton hotel I was not impressed. I am a Hilton Honors member, but I chose to use Expedia to book my room because I saved $20. I have stayed at numerous Hilton hotels and this one did not live up to my expectations. The rooms were very small, there wasn't a regular door to the bathroom it was just […] a sliding door, and our air conditioning didn't work. We told the front desk about the air conditioning in the morning and they comped our vallet fee which was nice. Read moreGenuine Expedia guest review
EASY BOOKING......LACKS OF FREE PARKING ROOM SERVICE ENDS EARLYGenuine Expedia guest review
"Close, Quiet, Clean"
Close, Quiet, CleanGenuine Hotels.com guest review
The overall experience was great. The only thing is if you are with small children make sure not to get a room that has a door that connects to the other room because you can hear everything and I mean EVERYTHING!!!Genuine Hotels.com guest review
"Amazing customer service."
The greatest thing about this stay was the way the staff was so professional yet personal. They helped us find our way around town and made sure we made it to our destination.Genuine Expedia guest review
"Fluffy towels and soft sheets"
We had a nice stay at the Hilton of Pasadena. The valet staff was quick and accommodating. We had a room "with a view" right above the cooling systems for the hotel, but when the balcony door was closed, you could not here the noise. Perfectly located to Old Town Pasadena with plenty of shops and restaurants.Genuine Expedia guest review
We just stayed there for one night since we attended a birthday party in Hilton universal city. It was nice and we ask the front desk if how much they charge us if we will check out late. We're from Palmdale and I work in Fullerton . The front desk lady very nice that she said we can stay till 2 pm without additional charge for complimentary. She was […] so nice unfortunately we didn't get her name. But we surely comeback to Hilton . Read moreGenuine Hotels.com guest review
This hotel is over priced for what they provide. I would much rather spend my money at The Westin or The Marriott. The hotel room are out dated. $18 a night to park at this hotel. No ventilation in the bathrooms. And on top of all of that we found a cockroach in the hallway connecting to the parking garage and the hotel building itself. Overall, i wish […] we stayed at the nearby Marriott or some other hotel than to pay for this pathetic excuse of a Hilton hotel. Read moreGenuine Expedia guest review
"stay away if possible"
Ordered 2 rooms, both has tap leaking problems. Extra expensive charge for using wifi and breakfast. Poor noise isolation. When neighbors taking shower, we could hear. Noise from street was also loud. We were so happy on the last day that our stay was finally finished.Genuine Hotels.com guest review
"Excellent hotel well located"
The staff are very helpful and knowledgeable. The hotel is close to numerous good restaurants offering a wide choice of styles.Genuine Hotels.com guest review
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