"Close to Pasadena events and attractions"
We made the trip to Pasadena for the Rose Bowl Parade. The hotel was in a great location to the many restaurants. As one who travels frequently to many four and five star hotels, the Hilton staff was extremely helpful and polite. Everyone from housekeeping, to the concierge and front desk could not have been more accommodating. The room was made up […] beautifully everyday in a timely fashion and the food in the restaurant was very good. I would highly recommend this property! Read moreGenuine Expedia guest review
"Decent value and great location."
Overall a nice and decent experience. Minuses: Bathroom had a pile of hair that was not removed. Valet never picked up calls and room service was very slow or provided no service when request was made. Hotel didnt seem to be able to handle the influx of visitors. Otherwise bell service was very good. Had high expectation for the hotel but considering […] the new year crowd, it wasnt bad. Read moreGenuine Hotels.com guest review
Excellent hotel friendly staff and central locationGenuine Hotels.com guest review
"In the heart of Pasadena."
The stay was good, except for the fact that I was charged $11.00 parking while I was getting acquainted in my room. The parking guy, ask a condescending question wether my car belonged to me. Other than that, it was an ok stay.Genuine Expedia guest review
"Nice hotel. Good location for visiting Rose parade"
Nice hotel. Walking distance to Old Town of Pasadena, close to Huntington Botanic Garden. Valet parking only, Friends can park theirs car on El Dorado street right at the corner.Genuine Expedia guest review
"God Cozy hotrl."
The hotel was great and the staff was excellent. The only issue I has was the room size. It was a little smaller than shown and the beds were also on the smaller side.Genuine Hotels.com guest review
"clean and cozy room"
the room was clean and beds were comfortable. Overall it is ok.Genuine Expedia guest review
no recommend this hotel to everyone. Need to remodel hardware and software.......Genuine Expedia guest review
Got an excellent rate on room very happy with my stayGenuine Hotels.com guest review
"Prepare for extra charges"
Just go ahead and add fifty dollars a night to whatever the advertised price is for this hotel. Parking in the hotel's lot is $20 a night, internet is $10 a night, and other mystery fees and charges will bring the cost up even further. The staff was also very unfriendly and clearly were not interested in helping us. The rooms were fine, but feeling […] like the hotel wanted to charge us at every possible opportunity instead of cater to us gave a terrible impression. Read moreGenuine Hotels.com guest review
"Rooms were dated"
Was here for a wedding. Lobby and front desk was modern and clean, but the rooms were dated. The television stand in 413 was so old that when you opened the cabinet the wood was warped.Genuine Hotels.com guest review
"Hilton parking $18.00 per night"
The stay was OK except for the $18.00 per night automobile parking, which was difficult to accessGenuine Hotels.com guest review
A bit old hardware. Staffs are nice, though. Walkable distance from Pasadena old town.Genuine Expedia guest review
Room was clean and comfortable. The hotel staff were friendly and extremely helpful.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Hilton Pasadena - Pass"
We stayed at the Hilton in Pasadena after attending a UCLA game at the Rosebowl. We were denied valet parking, and had to self-park. The hotel's decor/carpeting is outdated and shabby. Would not recommend for the price.Genuine Hotels.com guest review
"Old hotel with bad plumbing"
I would never stay there again. The room had a view of an air conditioner, there was no tub, and the plumbing was so loud you could hear it all the way down the hall.Genuine Expedia guest review
"Many fine restaurants in the area."
all levels of employees were courteous and helpful.Genuine Expedia guest review
Nice hotel. Good location in Pasadena. Room was a nice size and good layout. Air conditioning was a little noisy. Beds were very good. Parking is extra. Had limited interaction with staff but pleasant and efficient.Genuine Expedia guest review
"Not good service your staff"
Receptionitat is incomplete service and he did jot explain to us about parking lot he never told us they will charged us for self parking $18 and we very tired to our business and work we check in so late and your housekeeper knock in put door 7am is not good they need respect and prjvacy we vety tired we sleep very very lage thats why we went to your […] hotel to relax and rest not bothering us Read moreGenuine Hotels.com guest review
"Not so noce"
Expected a nicer up to date room not the case. No fan in restroom Very old furniture and mo fridfe in room. No complimentary waters. Disapointing for hiltonGenuine Hotels.com guest review
Just the absolute bestGenuine Hotels.com guest review
We went to the area to celebrate my birthday. I got the hotel room so that we wouldn't have to worry about driving home. It's in a good spot. About 10 minutes walking from the bars on Colorado. Over the service was great, and the staff was very friendly. However the bar by the lobby could really benefit from more than 3 employees. When we first arrived […] at the hotel, we waited almost 20 minutes before we could order a drink. And after we got our order, the server totally forgot to charge us. So we had to remind him multiple times, and it took about a half hour to get our bill (for only 4 drinks). The room was clean, a bit small for the price ($225 for one night), but we only used it to crash. It had a balcony which was great. I'd probably stay here again if I'm in the area for work or to party downtown again. Read moreGenuine Hotels.com guest review
"service is what counts....Excellent!!#"
Excellent hotel they treat you like a member of there family.....Will always stay there when traveling to LA.Genuine Hotels.com guest review
"OK but needs updating (a lot)"
Pretty run-down. I stayed in the deluxe room, and tried looking at another which didn't look any better. Especially antiquated individual heating systems. Not an awful place, and clean enough, but certainly not great at all.Genuine Hotels.com guest review
"Great and clean rooms"
Loved the rooms. Nice and comfi... Very affordable for where the room is located and what surrounds it. Bathrooms were very clean and fairly stocked with everything you needGenuine Expedia guest review
"Good location...thats about it"
Hotel very run down, no fridge in room, no real restraunt on site, parking kinda tricky especially if there is a conferance. We thought it would of been a lot nicer given the $$$ per night price tag. Very disappointed. Go down the street to the Sheraton if possible.Genuine Expedia guest review
"Lot of unexpected charges"
This information isnt on their webpage, but upon check in you find out there's more charges besides the room rate. You have to pay for parking, $18-21 per day. You have to pay for internet, $10 per day unless you have a Hilton honors account. You have to pay $18 for breakfast that's really only worth about $10, but why not just make it complimentary […] like most other hotels? Didn't have a positive experience with the bartenders. One was very condescending when he brought me the wrong drink (sorry if he was having a bad day, but that's not what I ordered man). And the Hilton emphasis of saying "my pleasure" all the time sounds insincere after a while. Read moreGenuine Expedia guest review
"Beverly Carswell from Connecticut"
Enjoyed the attention to detail by the staff whenever a matter deserved attention. Wonderful experience.Genuine Hotels.com guest review
The fuv had dirt in it and it was really dirty.Genuine Hotels.com guest review
"I expected more"
I recently stayed at the Hilton, I have used Expedia for 3 hotels in total. The Hilton was rather around $200 a night. I assumed it would very nice. Problem started with a dirty hand rail I wear white dress shirts, I was walking down the stairs because I was tired of waiting for the elevators. I grabbed the hand rail and my hand and my sleeve got dirty. […] No big deal, so far. Then I go to get ice so I look for ice machine, the ice machine is outside am emergency exit door labeled emergency exit and ice machine . I spend a good 3 minutes debating if I should royal the emergency alarm going off or just giving up on the ice. A little old lady walking by said I got stuck there to but there is no alarm. Crazy. I stayed at the Marriott I believe afew block down the street much nicer cleaner. Read moreGenuine Expedia guest review
"All the Comforts of Home"
Decided to stay in Pasadena to attend a two-day workshop instead of commute one hour each way. Glad I did. In walking distance to the Civic Center, shopping and restaurants. Staff at the hotel was very friendly, helpful and professional. Room service was quick and delicious! The bed was surprisingly comfortable. Will definitely stay again.Genuine Expedia guest review
"best attribute location"
I spent one night at the hilton for an event being held at the convention center. I stayed in a room with two double beds since a single king size bed was unavailable. These beds are small. when they say double they mean double. The beds were comfortable though and i was able to get a good night sleep. The room had a small balconey that overlooked a […] parking garage. Read moreGenuine Expedia guest review
The Pasadena Hilton was just what I was looking for - walking distance to restaurants of Colorado Blvd (delicious breakfast at Urth Cafe), reasonable self parking with in and our privileges, nice rooms, friendly staff.Genuine Hotels.com guest review
"The price for WiFi"
As much as you pay for a room and then have to pay the Internet is a little to much. Our room wasn't made until we went out to supper. 6:30 at night.Genuine Expedia guest review
"Recommended for business travel"
comfortable, friendly service, nice bar/restaurant, well pricedGenuine Hotels.com guest review
"good hotel but could be better if with free wifi"
The hotel and its service are good. But I'd like it to have complimentary wifi.Genuine Hotels.com guest review
"perfect game day location"
UCLA - OREGON game travel stay was excellent!! Hotel happened to be hosting the Oregon coaching staff. Shuttle drops you off at RoseBowl. Walking distance to Colorado Blvd. for shopping and eating. Hotel bar mixes great drinks, has a good variety of wine and stays open late on Friday & Saturday nights. Much better weekend stay than the Westin Pasad […] ena!!! Read moreGenuine Hotels.com guest review
"Great Place to stay for Rose Bowl Games"
Hilton did it right on our stay!Genuine Hotels.com guest review
"Great Staff Make this a Great Hotel"
Older property and showing some wear in the room. Carpet could use a good cleaning for instance. BUT the entire staff from front desk to bell service to host in breakfast room were so NICE and helpful. They made the visit great. Will return again.Genuine Expedia guest review
Excellent accommodation, wonderful and friendly staff, super comfortable bed, yummy breakfast, and centrally located....what more could you ask for? Definitely a must stay at hotel.....my husband I will certainly stay again :) Made it even nicer that the Oregon Ducks football team had stayed there the night before (we arrived the next day) and hubby […] was super stoked to be staying at the same hotel (he went and watched the UCLA v. Oregon game)....nice to see all the Oregon Ducks insignia in the hotel too....thanks Pasadena Hilton :) Read moreGenuine Expedia guest review
Here for an Oregon football game, hotel was great. Staff took care of everything. Excellent location also.Genuine Expedia guest review
The Hilton was just about a 15 minute walk from all of the restaurants and bars in Old Pasadena on Colorado Blvd (This is also where they have a shuttle to the UCLA games). The self-parking was easy and check-in was also. Friendly staff and comfortable rooms. This was our second time staying here within the last two months and we will definitely consider […] coming back again. Read moreGenuine Expedia guest review
"Not sure i'd go back"
Room smelled terribleGenuine Hotels.com guest review
"Modern hotel with good facilities."
Very nice hotel and staff were really helpful. Bottled water in the room would be nice though.Genuine Hotels.com guest review
Great stay. Staff was very helpful, especially Grace at the front desk--she went out of her way to give me advice on what to do and where to find places and she even scheduled a car for me.Genuine Hotels.com guest review
"Great stay! Worth every minute!"
my wife and I drove out to see the Utes beat UCLA, we stayed Friday and Saturday night, it was well worth the price, the mountain view was amazing from the 14th floor, the bed was comfortable, the staff's customer service was beyond amazing! The pool was very clean and delightful! The only suggestion would be for a tune-up on the AC unit, it made a […] very loud noise when cycling on and off, and a whirring bearing type noise during operation. Read moreGenuine Hotels.com guest review
We booked this hotel because it was near the venue for a wedding we were attending. I requested early check in over the phone and in person, because we needed to get ready in our room before leaving for the wedding at 3:15, and regular check-in wasn't until 3 PM. The front desk attendants claimed that they were putting our name on the "list" for early […] check-in, but definitely gave us the run around; we witnessed several other guests get early check in while we waited in annoyance in the lobby. Then suddenly, when my husband went up to the desk to add his Hilton Honors account number to our reservation, they *magically* had a room available for us (and tried to make it sound like the reason the room was open was because we were on their "list). This bugged me quite a bit. Our room was pretty nice overall, although I did notice a dirty towel that the cleaning crew had missed on the edge of the tub between the shower curtains. The bed was comfy. Overall, it was decent, although a bit overpriced for what it was in my opinion. Don't forget to add on an $18 charge per night just to park in their lot. Read moreGenuine Expedia guest review
"Nice average hotel."
If you want modern luxury this isn't the place for you. But if you need a nice place to stay in a safe neighborhood this is it. It's an older hotel that has been remodeled. My biggest complaint was that the air conditioner was loud. Apparently there have been complaints before since there were ear plugs in the room. The noise did not bother me pers […] onally. Read moreGenuine Expedia guest review
"Nice Hotel. Terrible Staff"
I called corporate because one of the staff members was completely unprofessional. When I was checking in my reservation she decided to leave me in the middle of the transaction for 20 minutes while the line increased. I was embarrassed and confused. Besides that, she did not greet me or look at me when she "helped" me. I felt discriminated against […] because I am a man of color and she did not address the costumers who were before me or after with the same gestures or actions. When I complained to the manager he did not address the situation properly. I was very professional and kept my cool but he even told me that he would ask me to leave if I didn't stop my complaint. This is a shame because it is 2014 and unprofessional and poor costumer service like this should not be tolerated. I am sure this staff member will try to weasel her way out of it. Little does she know I had my friend who is a lawyer and other witnesses say that I was treated improperly. To top it off, I wasn't acknowledged or given an apology when I left. That is all I really wanted. Read moreGenuine Expedia guest review
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