The Pasadena Hilton was just what I was looking for - walking distance to restaurants of Colorado Blvd (delicious breakfast at Urth Cafe), reasonable self parking with in and our privileges, nice rooms, friendly staff.Genuine Hotels.com guest review
"The price for WiFi"
As much as you pay for a room and then have to pay the Internet is a little to much. Our room wasn't made until we went out to supper. 6:30 at night.Genuine Expedia guest review
"Recommended for business travel"
comfortable, friendly service, nice bar/restaurant, well pricedGenuine Hotels.com guest review
"good hotel but could be better if with free wifi"
The hotel and its service are good. But I'd like it to have complimentary wifi.Genuine Hotels.com guest review
"perfect game day location"
UCLA - OREGON game travel stay was excellent!! Hotel happened to be hosting the Oregon coaching staff. Shuttle drops you off at RoseBowl. Walking distance to Colorado Blvd. for shopping and eating. Hotel bar mixes great drinks, has a good variety of wine and stays open late on Friday & Saturday nights. Much better weekend stay than the Westin Pasad […] ena!!! Read moreGenuine Hotels.com guest review
"Great Place to stay for Rose Bowl Games"
Hilton did it right on our stay!Genuine Hotels.com guest review
"Great Staff Make this a Great Hotel"
Older property and showing some wear in the room. Carpet could use a good cleaning for instance. BUT the entire staff from front desk to bell service to host in breakfast room were so NICE and helpful. They made the visit great. Will return again.Genuine Expedia guest review
Excellent accommodation, wonderful and friendly staff, super comfortable bed, yummy breakfast, and centrally located....what more could you ask for? Definitely a must stay at hotel.....my husband I will certainly stay again :) Made it even nicer that the Oregon Ducks football team had stayed there the night before (we arrived the next day) and hubby […] was super stoked to be staying at the same hotel (he went and watched the UCLA v. Oregon game)....nice to see all the Oregon Ducks insignia in the hotel too....thanks Pasadena Hilton :) Read moreGenuine Expedia guest review
Here for an Oregon football game, hotel was great. Staff took care of everything. Excellent location also.Genuine Expedia guest review
The Hilton was just about a 15 minute walk from all of the restaurants and bars in Old Pasadena on Colorado Blvd (This is also where they have a shuttle to the UCLA games). The self-parking was easy and check-in was also. Friendly staff and comfortable rooms. This was our second time staying here within the last two months and we will definitely consider […] coming back again. Read moreGenuine Expedia guest review
"Not sure i'd go back"
Room smelled terribleGenuine Hotels.com guest review
"Modern hotel with good facilities."
Very nice hotel and staff were really helpful. Bottled water in the room would be nice though.Genuine Hotels.com guest review
Great stay. Staff was very helpful, especially Grace at the front desk--she went out of her way to give me advice on what to do and where to find places and she even scheduled a car for me.Genuine Hotels.com guest review
"Great stay! Worth every minute!"
my wife and I drove out to see the Utes beat UCLA, we stayed Friday and Saturday night, it was well worth the price, the mountain view was amazing from the 14th floor, the bed was comfortable, the staff's customer service was beyond amazing! The pool was very clean and delightful! The only suggestion would be for a tune-up on the AC unit, it made a […] very loud noise when cycling on and off, and a whirring bearing type noise during operation. Read moreGenuine Hotels.com guest review
We booked this hotel because it was near the venue for a wedding we were attending. I requested early check in over the phone and in person, because we needed to get ready in our room before leaving for the wedding at 3:15, and regular check-in wasn't until 3 PM. The front desk attendants claimed that they were putting our name on the "list" for early […] check-in, but definitely gave us the run around; we witnessed several other guests get early check in while we waited in annoyance in the lobby. Then suddenly, when my husband went up to the desk to add his Hilton Honors account number to our reservation, they *magically* had a room available for us (and tried to make it sound like the reason the room was open was because we were on their "list). This bugged me quite a bit. Our room was pretty nice overall, although I did notice a dirty towel that the cleaning crew had missed on the edge of the tub between the shower curtains. The bed was comfy. Overall, it was decent, although a bit overpriced for what it was in my opinion. Don't forget to add on an $18 charge per night just to park in their lot. Read moreGenuine Expedia guest review
"Nice average hotel."
If you want modern luxury this isn't the place for you. But if you need a nice place to stay in a safe neighborhood this is it. It's an older hotel that has been remodeled. My biggest complaint was that the air conditioner was loud. Apparently there have been complaints before since there were ear plugs in the room. The noise did not bother me pers […] onally. Read moreGenuine Expedia guest review
"Nice Hotel. Terrible Staff"
I called corporate because one of the staff members was completely unprofessional. When I was checking in my reservation she decided to leave me in the middle of the transaction for 20 minutes while the line increased. I was embarrassed and confused. Besides that, she did not greet me or look at me when she "helped" me. I felt discriminated against […] because I am a man of color and she did not address the costumers who were before me or after with the same gestures or actions. When I complained to the manager he did not address the situation properly. I was very professional and kept my cool but he even told me that he would ask me to leave if I didn't stop my complaint. This is a shame because it is 2014 and unprofessional and poor costumer service like this should not be tolerated. I am sure this staff member will try to weasel her way out of it. Little does she know I had my friend who is a lawyer and other witnesses say that I was treated improperly. To top it off, I wasn't acknowledged or given an apology when I left. That is all I really wanted. Read moreGenuine Expedia guest review
"Nice hotel in Pasadena"
The Hilton Pasadena staff was very friendly and helpful. I wish I could remember the bellman that took me on the shuttle service. He was so helpful and friendly.Genuine Expedia guest review
"Pasadena Hilton Hotel"
Excellent all around. The breakfast buffet was great. Had a problem with the coffee machine in my room and it was replaced with a new one.Genuine Expedia guest review
"Location for Mom"
Room was dated and could have easily been a Comfort Inn or Hampton Inn. Was definitely not worth the cost even with the 20% discount provided by Hotels.com Lobby has been renovated, I assume rooms are next.Genuine Hotels.com guest review
Staff were so friendly and helpful! Amazing experience. We were in town for a concert and the shuttle service was so convenient. Parking was a breeze. THANK YOU PASADENA HILTON!Genuine Hotels.com guest review
"Home away from home"
I stayed at this hotel multiple times during an apartment transition and found it to be spectacular. First off, the staff was always very kind and accommodating, and the restaurant service was great. Rooms are basic, so having a fridge or other in-room amenities would have been nice especially since I was a long-term guest. The views from the "Mountain […] View King" rooms are incredible, and more than make up for the lack of basic amenities. Location is great, basically in Old Town, and only a 5-10 minute walk from the Del Mar Metro. It's a cozy hotel, I will be back! Read moreGenuine Hotels.com guest review
"Staff was wonderful."
The A/C in our room was not working right. After a few attempts it was replaced by another one and that did not work as well either. We were given a fan which help a little bit. Anything that we asked for was given to us. The staff was wonderful. It was not their fault that the A/C was not working correctly.Genuine Expedia guest review
My granddaughter and I attended a One Direction concert and stayed 4 nights! The hospitality far exceeded my expectations.Loved the location and Pasedena!The food was great!Genuine Hotels.com guest review
Wonderful hotel. Beautiful lobby and outdoor lounge area. the hotel is gorgeous and the rooms are very clean and comfortable. Parking is very expensive but there is a cheaper garage right across the street.Genuine Hotels.com guest review
Upon arriving there was a dirty bowl outside of our door. It remained there the entire stay. Best water pressure in a shower hands down!Genuine Hotels.com guest review
Excellent service. The personal was very Profesional. For some members of my family who don't speak enough English, it was very helpful to have spanish speaking personal. One of the things I like is that the hotel is few blocks away from the Old town Pasadena with a variety of excellent restaurants and places to shop.Genuine Hotels.com guest review
I have certain expectations with the name Hilton. I expect exceptional service, friendliness, quality, and nicer accommodations. The staff was just not very friendly or helpful. I stayed one night for a concert.. I asked how to take a shuttle bus to the concert and they told me that their shuttle could take me to where the buses were picking up. The […] front desk directed me to the concierge. The concierge was busy helping someone else. We waited, but then she turned to me and said, "what do you want?" (Not how may I help you!!) Then, she directed me to wait outside in the 100 degree heat for the shuttle. When the shuttle arrived, the driver spoke so unclearly, I couldn't understand, a word. ( He was white, not Hispanic or Asian.) No one at the hotel mentioned that there shuttle stops running at 9:30, so after the concert we had to pay $30 for a cab to drive us just a couple of blocks. You'd think someone would have mentioned, we'd have to take a cab back. I didn't know a number for a local cab service and finally flagged one down that wasn't already occupied. While in the room, I was shocked at how well I could hear the other guests next to us and the noise above us. Read moreGenuine Expedia guest review
Average hotel, good for a Rose Bowl Event. Biggest Gripe: service. We returned from an event at the Rose Bowl, which many guests were attending, and went to the lobby bar. There were 6 of us at around midnight, and others were in the bar. As we watched the table near us being served, the waitress informed us we had just missed last call. She suggested […] we go up and check with the bartender to see if we could get something. We did. He refused. NOT the type of customer service you expect in a nice hotel. Everything closes early - by 11 pm. Room was fine and comfortable, and front desk staff and valet were very nice. The hotel had arranged a local car service for people attending the event, but we did not find it very reliable or prompt. Read moreGenuine Expedia guest review
"Trip to Hades"
I will never stay here again. The night I checked in I turned on the air conditioner and the motor was so loud that I could not sleep. It was as if a freight train was making its way thru my room. The next morning I discovered that there was no ironing board and I was forced to iron my clothes on a desk. Later that day I returned to the room and my […] key card had been deactivated. I called the front desk and felt insulted when I was asked If I knew how to use the card. The following morning, it took the valet attendant almost 30 minutes to find my car. I was almost late to an important meeting. I've stayed in less expensive hotels and had a much better experience. Read moreGenuine Hotels.com guest review
"Not the best Hilton"
We were given a run down room on the 14th floor, I thought they had remodeled this place a few years ago but these rooms, (we had two), were stuck in the 80's. Really an expensive "motel" feel. noisy air conditioners, poor mattresses, generally poor quality everything for 228.00 a night. I truly believe they give the worst rooms to Hotel.com purchases […] as I've experienced this before. I received a 5:45 am wake-up call on my last day that I didn't order and then at 9am a knock from housekeeping to see if the room was empty yet. She apologized and then a different maid came an hour later and knocked again. Checkout is at noon and doesn't the front desk communicate with housekeeping as rooms open up? I felt it was a way to hurry us along as they were sold out the entire weekend. Mentioned all this to front desk as I checked out and was given a weak "sorry". No food service after 11pm and nothing walkable that late after a concert so went to bed hungry. The "snacks" they sell at the desk are gum, cookies, and candy bars. They have a refrigerator that houses soft drinks, maybe dedicate a shelf or two to some sandwiches or salads? Last time at this Hilton for me. The Sheraton or Westin in Pasadena are much higher quality. Read moreGenuine Hotels.com guest review
No fridge, $18 a day for pkg, rest was $20 a pers for buffet which hardly had anything! The price should be posted, also that you offer the menu choice too. And held a charge for deposit for days instead of releasing when I checked out.Genuine Expedia guest review
"Great hotel, easy to get to, walk to stores."
It was a great stay! Went to a concert at the Rose Bowl. Very easy to get to from the hotel.Genuine Expedia guest review
"Just not up to par."
Expected much more from a Hilton. The bathroom was small and inadequate. The towels were worn and rough. The room was small with no additional seating. The window air conditioner was loud and woke us up continually during the night. Parking was in a separate garage at $18 a day on top of the high room rates. Just not a pleasent experience.Genuine Hotels.com guest review
Was in town for a local concert. The hotel is very nice & clean, I used the complementey computers to print out my tickets. Nice lobby bar. Room was updated & clean. The location is wonderful, your just 2 blocks away from tons of restaurants, bars & a movie theater. I would stay again if I ever have to stay in pasadena again.Genuine Hotels.com guest review
Was lucky enough to get a late booking on a Saturday night. The hotel staff were very helpful, the room was very clean and the bed very comfortable. I would definitely stay here again.Genuine Hotels.com guest review
"Nice location close to downtown Pasadena."
Reasonable rates, nice lobby, bar and room. Pool area could be bigger.Genuine Expedia guest review
"Last minute stop"
Everything was great! Loved the cleanliness and staff was nice! Definitely will come back again.Genuine Expedia guest review
My husband and I arrived around noon. Check-in wasn't until 3, but we decided to see if they had a room available. The front desk ladies weren't very friendly or helpful, but about 2 hours later we were able to check in. While waiting, we had lunch at the bar, both gentlemen working at the bar were very nice and attentive. The hotel was very clean and […] decorated nicely. The bed and pillows were extremely comfortable. The shower pressure was great as well. Definitely will consider staying here again. Read moreGenuine Expedia guest review
Took a weekend getaway with my girlfriend to relax from it ALL . Nice thing about it is that is not far from the city so you be home soon when your doneGenuine Hotels.com guest review
"Blocks away from restaurant's, bars, theater's."
Check in was quick. The front desk accommodated my request for later check out and extra pillows. The room was presentable and bed comfortable. The restroom didn't have a vent, steam built up quickly and access panel above shower showed rust kicking in. The hotel bartender was nice. We showed at closing, due front desk clerk gave us wrong hours of operation, […] and the mixologist served us still. Read moreGenuine Expedia guest review
"Nice Stay in Pasadena"
Friendly Staff and offer assistance if you need it or not. Location great and nice area, you can walk out a lone a night, I'm a married women, but traveling solo, walked to Houston's for dinner, felt safe in area. Room very nice and up to par, clean, very comfortable bedding, pillows, nice carpet. Really no complaint, I did however notice my room has […] the traditional old popcorn ceiling. However, didn't take away from anything else. Good stay, well worth it. Read moreGenuine Hotels.com guest review
Hidden fees, and rude front desk. Other than that, it was fine.Genuine Hotels.com guest review
I stayed at this hotel when I atteneded the Made in America Festival this past weekend. Rooms were clean and staff was nice. (didn't need to interact ,uch with them) I loved hat i was literally walking distance from a nice shopping and eaiting area in Pasadena. I would say there.Genuine Expedia guest review
"Accessible to All."
I enjoyed the area and where the hotel is located.Genuine Expedia guest review
"High expectations but not met"
Was excited for first time at a Hilton and was disappointed. Room was very small and beds were double beds, not queen beds we usually get at other, cheaper hotels. Furniture was small, no fridge, and beds were uncomfortable. Bathrooms were most disappointing. Very small bathrooms, NO exhaust fan so all guests can hear you go, and sliding doors with […] no closure. No privacy whatsoever for bathrooms and with no fan all towels got damp so we had to dry off with wet towels. We left after one night - got a bigger room with bigger beds and free parking and better bathrooms at another hotel down the street. Will not be staying at this Hilton again. Read moreGenuine Hotels.com guest review
Professional friendly staff. The room ac did not keep the temp we wanted over night making it too warm to sleep well.Genuine Expedia guest review
"nice place to stay for the weekend"
Stayed here for the weekend and the place is nice. Lobby smells like vanilla and the staffs are welcoming and friendly.Genuine Hotels.com guest review
"Nice hotel on center closes to all."
Hotel is beautiful, cleanness and locates on center. convenient to go any where... There is a ice maker is old and broken on 4th level on my room. But I still could get ice on other ice maker on other levels. Highly recommend to all travelers.Genuine Expedia guest review
"Terrific business hotel and location."
This hotel is within walking distance of Old Town Pasadena shopping and dining. It has a lovely pool and great indoor and outdoor space for socializing. I look forward to my next visit.Genuine Expedia guest review
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