All hotels in New York, New York, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here301 Park Ave, New York, NY, 10022, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 3,784 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Great Stay at the Waldorf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Stay and Location, Good clean room with an excellent staff.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Ed, Thank you for your kind words regarding our convenient location, clean, comfortable room accommodations, and True Waldorf Service. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. Yours in service, David O' Keeffe Rooms Division Manager
2 night business trip Apr 27, 2015
Ed
US
4.0 / 5Excellent
"wonderful"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful historic hotel.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Julia, Thank you for your kind words about the Waldorf Astoria. We certainly take great pride in upholding our legacy as the "Greatest of Them All," and I was glad to see that we performed at a high level in your experience. Should your travels bring you back to NYC in the future, we hope you will return to the Waldorf for another unforgettable hotel stay. Yours in service, David O' Keeffe Rooms Division Manager
4 night business trip Apr 25, 2015
Julia
US
4.0 / 5Excellent
"Weekend getaway"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a poor experience at one of the inhouse bars
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Chris, Thank you for your comments! I am pleased to see that you enjoyed your weekend getaway for the most part, though we regret that you were not impressed with the service received at one of our bar outlets. I welcome any additional comments or suggestions you would like to share, and I hope you will try our hotel again in the future. My best, David O' Keeffe Rooms Division Manager
1 night romance trip Apr 25, 2015
Chris
US
5.0 / 5Outstanding
"Mother/daughter trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I brought my daughter, 27, to NYC for a mother/daughter trip. The Waldorf was an excellent place to stay. Everything went smoothly from check-in, to taxi service, to room cleaning, concierge service and check-out. The beds were super soft and our floor was pleasantly quiet. A wonderful trip and hotel.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Audry, How wonderful to read that we played a part in how you enjoyed your mother/daughter visit to New York City. Our beautiful area is a great backdrop for events of significance, and it is our goal to provide a setting that makes the visit even more unforgettable. Should your travels bring you back to our beautiful area in the future, we hope you will consider the Waldorf Astoria as your go-to hotel choice. My best, David O' Keeffe Rooms Division Manager
3 night family trip Apr 20, 2015
Audry
US
5.0 / 5Outstanding
"Family Friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife, my 3 months old and I spent a long weekend visiting NY. We were a little concerned about taking our baby to the city, but the Waldorf hotel was great for us. There were plenty of room to install a crib inside the room, they provided us blankets for the baby, they were clean and comfy. They also installed a microwave inside our room so we can sterilize the baby bottles. We also attended to the Sunday brunch and it was delicious. We were very happy with our stay in this hotel, all the staff was very friendly, we will definitely come back.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Juan J, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City! We consider ourselves fortunate to cater to the needs of several types of guests- from diplomats from across the globe to families and business travelers. I am so glad to see that we played a part in how you will remember your wonderful visit to NYC, and we hope that you will visit us again in the future. My best, David O' Keeffe Rooms Division Manager
3 night family trip Apr 23, 2015
Juan J
US
5.0 / 5Outstanding
"Anniversary Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel with great service!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Amanda, Thank you for your excellent 5-star review of the Waldorf. We take great pride in our service levels, and it was a pleasure to see that our commitment to exceptional service was cited as a highlight in your feedback. I hope you will return to the Waldorf Astoria in the future for more of the same unforgettable experience. My best, David O' Keeffe Rooms Division Manager
2 night family trip Apr 24, 2015
Amanda
US
3.0 / 5Good
"Over-rated"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The lobby is beautiful, but our room was disappointing -- a cracked sink and peeling paint on the walls of the bathroom.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Gregg, Your review was a difficult one to read as we take great pride in the Waldorf and maintain an intent to live up to the experience virtually all expect as they ascend the Park Avenue steps for the first time. I am very sorry we did not deliver. All can agree that we'll need investment in structural improvements and as news sources have shared, we are eagerly anticipating that circumstance occurring. Until this time, we will work tirelessly to ensure that we are providing solutions to issues like those you mentioned. I hope we have the pleasure of showing you the results of this strategy for improvement firsthand in the future. Yours in service, David O' Keeffe Rooms Division Manager
1 night family trip Apr 25, 2015
Gregg
US
4.0 / 5Excellent
"I love the Waldorf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My very first trip to New York included a stay at the Waldorf, and I was dazzled. I'm more jaded than dazzled now, but I still love the Waldorf. My room had a few signs of wear and tear, but the elegance and comfort of an earlier era more than makes up for that. Spacious rooms, very comfortable beds, large closets and nicely-sized bathrooms, are all too rare, and the Waldorf has them all. The staff was very helpful, I could walk to meetings and a post-meeting show (& to Bloomingdales!); the location is very convenient. The internet was a little shaky, but I will still be staying at the Waldorf next time I am in town, and am planning a family stay sometime around the holidays.
Genuine Hotels.com guest review
4 night business trip Apr 19, 2015
elizabeth
US
3.0 / 5Good
"Disappointed Stay at Waldorf Astoria"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
No air conditioning. It took 45 mins. for room service to deliver $27 pot of coffee. Phone system(especially phone next to bed) not reliable.
Genuine Hotels.com guest review
4 night trip with friends Apr 19, 2015
John
US
5.0 / 5Outstanding
"Waldorf Astoria - still a beautiful hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Waldorf still looks wonderful and is full of great history!
Genuine Hotels.com guest review
3 night family trip Apr 19, 2015
A Traveler
US
4.0 / 5Excellent
"Not Worth it..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
I normally stay at the Ritz but I thought I wolud give The Waldorf Astoria New York a try. It was just an average hotel stay. Rooms were very loud. You could hear your neighbors talking and phone ringing. Rooms were also quite warm. Not the best AC system. I am sure you can find much better for less cost when staying in NYC.
Genuine Hotels.com guest review
5 night romance trip Apr 17, 2015
Joseph
US
4.0 / 5Excellent
"New York find."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our upgraded room was very clean, quiet, spacious. Excellent value for New York. Hoping to return many times. That said, expect a Hilton, not a luxury hotel.
Genuine Hotels.com guest review
7 night trip with friends Apr 15, 2015
A Traveler
US
4.0 / 5Excellent
"April at Waldorf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful older hotel with great service and location... but wish the rooms had larger beds... Full size just doesn't cut it when your 6'3
Genuine Hotels.com guest review
4 night business trip Apr 15, 2015
Peter
US
4.0 / 5Excellent
"My overnight stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service was exceptional. The room size was comfortable but it really needs to be updated as far as the furniture and lighting fixtures are concerned these things seem very tired.
Genuine Hotels.com guest review
1 night trip Apr 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Fantastic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My sister, niece and I stayed in one of the Signature Suites. It was an amazing stay for the three of us. We ordered room service for 2 days. Perfect location and the entire staff was very friendly and helpful. I will stay there on my next visit.
Genuine Hotels.com guest review
4 night family trip Apr 15, 2015
Donna
US
2.0 / 5Fair
"Not worth your money"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Room and bathroom was very old, the only good is bed sheet quite comfortable, restaurant service was not good , waiter brought out food you didn't order and charge extra for it. I will try another hotel next time.
Genuine Hotels.com guest review
3 night family trip Apr 19, 2015
Huong
US
5.0 / 5Outstanding
"Fantastic Time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My mother worked there for 10 years from 1947-1957. I was so happy that it was such a great experience for me and my boyfriend! I would like to bring my sister and her husband with me when I come back.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Geraldine V, Thank you for your passionate review of the Waldorf Astoria. How excellent that you were able to enjoy the same hotel your mother worked at for many years in the 40s and 50s! We find so many of our clients have a personal Waldorf story and it was nice to read your anecdote. Looking forward to welcoming you back in the future, David O' Keeffe Rooms Division Manager
1 night romance trip Apr 17, 2015
GERALDINE V.
US
5.0 / 5Outstanding
"Waldorf Astoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is great, but the food is over-priced in the restaurants.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Thank you for taking the time to leave us your feedback! I am so glad to see that you enjoyed your visit to the Waldorf Astoria overall. We promise our guests a singular Waldorf luxury experience, and we always working to ensure that our pricing is in line with the quality of the guest experience. We will keep your concerns in mind as we continually evolve to best meet and exceed our guests' needs and hope you will give us another opportunity to impress should you return to the city in the future. Warm regards, David O' Keeffe Rooms Division Manager
1 night trip with friends Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Special nite out"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wife and I stayed one night, arriving early evening. As expected for a top quality the hotel staff and property were great. Concierge recommended a great restaurant (Charlie Palmer"s) which was unbelieveable. In addition, the Waldorf surpised us with champange at the restaurant while Charlies surprised us with desert cake with 10 year anniversary frost writing. Back to hotel, it is definately one to spend a special nite and feel important. If there has to be a negative I would say the rooms although very clean and comfortable was rather dull and without a fridge. That being said we did request one and was brought up immediately. We did stay in a cheaper version of their rooms so my rating of rooms may be biased. Overall great hotel.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Jorge, Thank you for taking the time to leave us your wonderful review! We feel honored that you chose the Waldorf Astoria as your host for your special 10th anniversary celebration, and I am glad that we played a part in how you will remember this special event. Your satisfaction is very important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope that next time you are in the area you will consider staying with us once more. Warm regards, David O' Keeffe Rooms Division Manager
1 night romance trip Apr 14, 2015
Jorge
US
5.0 / 5Outstanding
"perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it. One of the most beautiful hotels in the world. Everything was perfect.
Genuine Hotels.com guest review
1 night romance trip Apr 19, 2015
paul
US
5.0 / 5Outstanding
"Lovely Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We always have a nice stay at the Waldorf..Great hotel.Classic & romantic NYC...
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
We’re delighted that we are your go-to place to stay in the city! Thank you for your 5-star review of our property, and we look forward to hosting you for another "old New York" experience. My best, David O' Keeffe Rooms Division Manager
2 night romance trip Apr 14, 2015
Nicole
US
3.0 / 5Good
"Over-priced & incompetent"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
I booked two nights as a Christmas gift for our son & daughter-in-law to be used as a getaway for a spring weekend in April. They were told at the check-in that the reserved room was not available. -although the reservation was made and confirmed back in December- They were given a very small room with a smaller bed, which they objected to once they saw it, and the next room was not much better. After spending 1 night, they were reassigned a room as originally booked for the remaining night. They stated that while nice, they do not anticipate staying there again, given the price of accommodations and their experience.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear W.B., Thank you for your review. We do our best to accommodate reservations booked on third-party booking websites for the room booked, but many sites do not guarantee this room. I am glad to see that your son & daughter-in-law enjoyed their visit overall, though I apologize for any inconvenience. We hope to welcome you back in the near future and get it just right. Thank you, David O' Keeffe Rooms Division Manager
2 night romance trip Apr 17, 2015
W.B.
US
5.0 / 5Outstanding
"Great Place to Stay When in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was clean and quiet. Quality of service was excellent.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Thank you for your exceptional review! I am so pleased to see that we met and exceeded your expectations for a luxury experience. We all know how crucial components like a clean, quiet, comfortable room and exceptional service are to a great stay. This is why we work around-the-clock to ensure that our guests find this level of hospitality at our hotel. Thank you for taking the time to reflect this in your review. We hope you will return to the Waldorf whenever your travels bring you back to New York City! Thank you, David O' Keeffe Rooms Division Manager
2 night trip with friends Apr 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing Upscale Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I loved this hotel! It was our first time in New York and everyone from the Concierge to the Reception desk and House Keeping was very pleasant and helpful! I would definitely stay here again and again when I come back to New York!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Thank you for your wonderful 5-star review! Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We’re delighted that we will be your go-to place to stay in the city from here on out! Come back soon. My best, David O' Keeffe Rooms Division Manager
3 night family trip Apr 12, 2015
A Traveler
US
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Roll away was awful!! Soooo lumpy.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Judy, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. We are pleased to see that you enjoyed your stay overall, but I apologize that you were not satisfied with our rollaway accommodations! We regret you were disappointed in this area of your experience, and we hope you give us another opportunity to provide the level of hospitality you deserve should you return to the city in the future. My best, David O' Keeffe Rooms Division Manager
1 night trip with friends Mar 28, 2015
Judy
US
4.0 / 5Excellent
"PREISDENT/COO"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
AVERAGE
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Ralph, Thank you for giving the Waldorf Astoria a try. We were disappointed that in your words the hotel was not as grand as expected. Our soaring lobbies generally please. We appreciate you taking the time to leave us your feedback, and we hope for the opportunity to show you our true commitment to 5-star luxury in the future. Yours in service, David O' Keeffe Rooms Division Manager
2 night business trip Apr 6, 2015
RALPH
US
5.0 / 5Outstanding
"A week at THE WALDORF ASTORIA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was dreamy, the hotel is very close to the city centre and the hotel's history is just amazing. The only thing I have to complain about is the shower, I could not get the right water tempeture no matter how hard I tried, it was either too hot or too cold.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Eliana, Thank you for your excellent review. Our guests frequently tell us about how our convenient location makes their New York City visit that much easier for them, and I am glad that you enjoyed this feature of the Waldorf experience as well as our historic element. There is much we can do to mitigate shower pressure or temperature, and I do wish we had the opportunity to rectify this inconvenience while you were here at the hotel. Regardless, the next time you are in the area, I hope you will return to our hotel so we can deliver the unparalleled service experience you deserve once more. Yours in service, David O' Keeffe Rooms Division Manager
7 night family trip Apr 1, 2015
Eliana
US
4.0 / 5Excellent
"Great for a family weekend in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel, great location. Staff was friendly and very helpful. Rooms were clean but a bit dated. They were great about upgrading us to a bigger room and accommodating our request for a rollaway bed for our daughter. It would have been really tight in a regular room. Would stay here again...but also look forward to when they update the rooms!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Thank you for taking the time to write a review about your recent stay at our hotel. I am so happy to see that you and your family enjoyed your visit with us, and that we were able to meet and exceed your expectations with the upgraded room and extra rollaway bed. Many of our rooms have great appeal in terms of size. We hope that we have the pleasure of welcoming you back in the future in one of our larger suites- an experience to be remembered, for sure! Thank you, David O' Keeffe Rooms Division Manager
2 night family trip Apr 9, 2015
Kim
US
3.0 / 5Good
"survey"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
very disappointing,ckhck the chair in room #938
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Martin, Thank you for your review. I apologize that we failed to impress- our generously sized rooms normally please! I would like to share that our carpentry team has fixed the chair in Room 938. I wish we had the chance to rectify this issue while you were on property. Your satisfaction is very important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope that next time you are in the area you will consider staying with us. My best, David O' Keeffe Rooms Division Manager
3 night family trip Apr 6, 2015
martin
US
5.0 / 5Outstanding
"staff very helpful very clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed for a weekend plus the staff was very helpful but when it came time to check out i was suprised by the price of the parking. The Internet worked on and off and the cable was the same. The hotel staff assisted us and ended up crediting us for the cost. We found the restaurant on site to be very pricee and the food wasn't that good. Over all we had a good time.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Jane, Thank you for your exceptional review regarding your recent visit to the Waldorf Astoria! Service is such a critical area for us, and I am thrilled that you were met with kind, hospitable service from our team members. We promise our guests a singular Waldorf luxury experience, and we always working to ensure that our pricing is in line with the quality of the guest experience. I hope we have the chance to welcome you back to our hotel in the near future. Warm regards, David O' Keeffe Rooms Division Manager
2 night trip Feb 21, 2015
jane
US
5.0 / 5Outstanding
"History and elegance!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always Love staying here....The staff is amazing...Food is great. ..security here is top......Love the History and the the essence of great times with wonderful people!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Susan, Thank you for your wonderful review about the Waldorf Astoria. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. Thank you, David O' Keeffe Rooms Division Manager
2 night business trip Mar 31, 2015
Susan
US
4.0 / 5Excellent
"regal experience made it a fantastic trip!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
All staff from bellman to front desk, Juan, to housekeeper, sales person at gift shop were friendly and helpful! I expected toothpaste but didn't find any, the pillows made up for anything lacking:)
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Victoria, Thank you for your wonderful comments regarding your recent experience at the Waldorf Astoria! We are happy to read that we were able to exceed your expectations with the signature Waldorf bedding and the service provided by our staff. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to New York City. My best, David O' Keeffe Rooms Division Manager
3 night family trip Apr 1, 2015
Victoria
US
4.0 / 5Excellent
"Waldorf spring break mini-vaca"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
we chose the Waldorf because of it's historical significance, lovely deco styling, location. Upon arrival by cab absolutely no one helped us with our bags, there was a doorman who opened the cab door but did nothing more. Didn't even hold the door for us. We hauled the suitcases up the stairs ourselves then found our way to the front desk. The desk clerk was curt and apparently bored with us. The concierge was ok, but not at all what you would call friendly and made it clear when he was done with us and our tourist questions. Sadly, they all lived up to the less than pleasant reputation of New Yorkers. The beds were comfortable, but the shower had 3 different gobs of hair on the walls (clearly no one wiped down the tile walls--either day we were there). The lobby is lovely, but clearly the rooms are showing a little age. The water pressure and hot water were pretty non-existent. The location was fantastic, though, for walking to key points of interest.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Leslie, Thank you for your review. I am thrilled that you enjoyed your visit here, but I hate to hear that you were not given the personalized level of service you deserved while you were staying with us! We should have directed your driver to our motor court- this is our preferred area to help guests with luggage. It is our greeter on the curb's job to welcome guests to the hotel and get guests cabs from the hotel, meaning that he cannot leave that post as you can imagine. Still, I apologize that you were unimpressed with this first interaction and that we were not able to make up for it elsewhere. We are so proud of our inspirational spaces; we continue to receive tremendous feedback. Yet the guest room product, albeit it comprised of rooms with new large flat screen televisions, 9" mattresses, outstanding bedding, and newish carpet, does indeed reflect its heritage. We look forward to a grand restoration of our building, and I hope we have the pleasure of showing you the results of this strategy for improvement firsthand. Yours in service, David O' Keeffe Rooms Division Manager
2 night family trip Mar 30, 2015
Leslie
US
5.0 / 5Outstanding
"Class Act"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location and totally class all the way!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Donald, Thank you for your wonderful review of the Waldorf Astoria New York. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. My best, David O' Keeffe Rooms Division Manager
2 night romance trip Apr 2, 2015
Donald
US
4.0 / 5Excellent
"royal feeling"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
was just great staying in an iconic property. i liked the fact that one had to be more than decently dressed to be in the lobby area. great location with bars, restaurants, banks etc. probably the only hotel i have stayed in nyc with fully covered porch for getting in and out of hotel,the rain didn't make any mess with clothes,luggage etc.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Manoj, Staying at the Waldorf Astoria certainly provides a special feeling! I am so pleased to read that you enjoyed your stay here, and we hope that you will return to the Waldorf for any future visits you may make to New York City. My best, David O' Keeffe Rooms Division Manager
3 night business trip Mar 31, 2015
manoj
US
5.0 / 5Outstanding
"Awesome hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a great experience at the Waldorf Astoria. The room small, but it's ok. It was clean and quiet. The location is good too; between Park Ave. and Lexington.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Uriel, Thank you for your wonderful review of the Waldorf Astoria New York. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to New York City. My best, David O' Keeffe Rooms Division Manager
6 night trip with friends Mar 28, 2015
Uriel
US
4.0 / 5Excellent
"Classic Hotel in NYC"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Wonderful location!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Mollie, Thank you for taking the time to leave us your feedback regarding your recent stay at our property. We are so pleased to read that your expectations for a luxury experience at the Waldorf Astoria were met and exceeded, and we look forward to welcoming you back in the future. Yours in service, David O' Keeffe Rooms Division Manager
3 night family trip Mar 31, 2015
Mollie
US
3.0 / 5Good
"Weekend at the Waldorf"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice location, attractive lobby with historic/cultural connections, but little to offer in terms of comfort, amenities, and room decor--especially at the price. Rooms decorated for grannies from the 50's/70's--not in a hip way.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. We admittedly are not the lacquer and black glass look- much more traditional. This being said, we consider historic sophistication and modern luxuries to be uniquely part of the same compelling experience at the Waldorf Astoria. We regret that this was not your impression, and we hope for the chance to show you our commitment to 5-star hospitality in the future. Warm regards, David O' Keeffe Rooms Division Manager
2 night romance trip Mar 31, 2015
A Traveler
US
3.0 / 5Good
"Just another Hilton chain"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Not a great old Walorf Astoria anymore. It lost its genuine comfort and sophistication. You would expect a lot from the hotel like Waldorf Astoria and I believe I am entitled to because I chose the hotel from its renowned name. But don't hold your expectation too high as it is after all just another Hilton chain.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Mitsuya, We were disappointed that in your words the hotel was not as grand as expected. Our soaring lobbies generally please. Your review was a difficult one to read as we take great pride in the Waldorf and maintain an intent to live up to the experience virtually all expect as they ascend the Park Avenue steps for the first time. I am very sorry we did not deliver. I sincerely appreciate your feedback, and I hope you will consider staying with us again so we may better meet and exceed your expectations in the future. My best, David O' Keeffe Rooms Division Manager
1 night business trip Mar 24, 2015
Mitsuya
US
3.0 / 5Good
"Outdated and Overrated"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
This hotel is in serious need of a renovation. The rooms are outdated with fading wallpaper, ugly bathrooms, and uncomfortable beds. I've been in a lot nicer hotels for a lot less money. The only thing keeping this hotel afloat is its reputation and central location.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Seth, Thank you for your candid feedback. As you may have heard from various media reports, there does indeed appear a strong chance a major restoration will occur sooner rather than later. We are so proud of our inspirational spaces; we continue to receive tremendous feedback. Yet the guest room product, albeit it comprised of rooms with new large flat screen televisions, 9" mattresses, outstanding bedding, and newish carpet, does indeed reflect its heritage. We look forward to a bright future aided by the support of valued patrons such as yourself. Thank you, David O' Keeffe Rooms Division Manager
1 night trip with friends Mar 28, 2015
Seth
US
5.0 / 5Outstanding
"greagcoverall experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I live in Brooklyn. But we stood here to celebrate me and my fiancé'a engagement. The staff was very helpful in helping me set up the room prior to our visit. Great people and very friendly. A must visit if visiting NYC
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Donato, Thank you so very kindly for choosing the Waldorf Astoria as your host for your special celebration! We have a long history of being the backdrop for events of significance and it was a treat to see that you'll always have fond memories of the small part we played in celebrating your engagement. I hope we have the pleasure of hosting you again in the future, and thank you again for your kind words. My best, David O' Keeffe Rooms Division Manager
1 night trip Mar 28, 2015
Donato
US
5.0 / 5Outstanding
"Greatest Ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best trip of my life. Ask for Ricky in the peacock alley restaurant best waiter in town!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Jeff, What a wonderful review! We couldn't ask for a better bit of feedback, and I am so thrilled that we were able to contribute to what you described as the best trip of your life. Working for the Waldorf is a privilege and reading notes such as yours are reflective of why. Thank you so much for the gracious words and come back very soon. My best, David O' Keeffe Rooms Division Manager
6 night romance trip Mar 22, 2015
JEFF
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent first class all the way. The only thing I would suggest is to have more restaurants open for lunch at earlier hours. We had a tight schedule and wanted to grab a bite at 11:15am and nothing was open in the entire hotel. We sat in the Peacock Alley table until 11:35am and decided when no one acknowledged us to go out of the hotel for lunch.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Joseph, Thank you for contributing your valuable feedback. We are so pleased to read that your expectations for a luxury experience at the Waldorf Astoria were met and exceeded, We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. Thank you, David O' Keeffe Rooms Division Manager
1 night trip with friends Mar 25, 2015
Joseph
US
4.0 / 5Excellent
"Pleasant Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was a very pleasant stay. The service is excellent except it was a bit old...
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Pauline, Thank you for your gracious feedback regarding our outstanding service levels. It is a treat to see that you enjoyed your stay here, all the way from Shanghai! We believe that very best service experiences are genuine, anticipatory and personalized and we will continue to work to ensure our guests find that level of service at our hotel. Warm regards, David O' Keeffe Rooms Division Manager
3 night family trip Mar 23, 2015
Pauline
US
5.0 / 5Outstanding
"Loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was amazing! The history of this landmark hotel is why I chose it. Easy walk to most places. Will stay again.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Kay, What a wonderful review! It is certainly a great honor to read that you were completely satisfied with your experience here. We often hear from our repeat guests that our close proximity to the sights of NYC and our historic element are two features that keep them coming back to the Waldorf. I hope we can count you as part of that contingent of loyal guests, and that we will have the pleasure of hosting you again in the near future. Yours in service, David O' Keeffe Rooms Division Manager
3 night family trip Mar 20, 2015
Kay
US
5.0 / 5Outstanding
"Wonderful Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Thouroughly enjoyed our stay! You can never go wrong with the Waldorf.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Joseph, Thank you for your kind remarks about your recent visit to the Waldorf Astoria. We strive to provide a guest experience that is enjoyed to the fullest while you are here and leaves you with a yearning to return after you depart. I hope that we were successful in doing so in your case, and that we have the pleasure of hosting you again soon! Warm regards, David O' Keeffe Rooms Division Manager
5 night family trip Mar 18, 2015
Joseph
US
5.0 / 5Outstanding
"Living the dream"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A wonderful once in a lifetime experience
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Caroline, It is wonderful to read that you enjoyed your recent visit to the Waldorf Astoria! While it is a great pleasure to read that you would consider this experience so lovely that it should be described as a "once in a lifetime experience," we hope that we have the pleasure of hosting you again. Warm regards, David O' Keeffe Rooms Division Manager
2 night family trip Mar 20, 2015
Caroline
US
4.0 / 5Excellent
"Good hotel, lots of noise!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel, good location but very noise due to construction. Housekeeping starts early and they are loud!
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Rebeca, Thank you for taking the time to leave us your feedback. It is important for us to know about the areas in which we exceed as well as those we could stand to improve. We hope for the opportunity to show you our true commitment to 5-star service in the near future. My best, David O' Keeffe Rooms Division Manager
5 night family trip Mar 9, 2015
Rebeca
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff very friendly and courteous helpful also
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
It is wonderful to read your excellent 5-star review of the Waldorf Astoria! We consider our staff to be our greatest asset, and it is wonderful that this was the same impression made in your case as well. We hope for the chance to create more unforgettable Waldorf memories with you in the future. My best, David O' Keeffe Rooms Division Manager
1 night romance trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Maidens in Manhattan"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I booked a one bedroom suite for myself and three teenage girls. The girls loved their corner room and the living room complete with fireplace and fake fire. The house keeping promptly responded to a request for an extra bathrobe. The check in process was well organized (despite a line)and we were able to obtain an early check in as well as store luggage next day that was readily retrieved. The business center attendant was very accomadating and helpful with printing out tickets( which were giving me an issue through my website). We did not eat there but the overall history, grandeur, (the girls enjoyed checking out the Theater and Banquet rooms)and service was just the experience we were looking for.
Genuine Hotels.com guest review
Response by The Waldorf Astoria New York
Dear Trish, It is such a delight to read that you were impressed with your room accommodation! Our hotel is built to provide ease of access and services for the thousands of guests who check in and out of our hotel every day. I am so pleased that you enjoyed this and many other aspects of your Waldorf experience. The next time you visit New York, whether with your family or with friends or even by yourself while on business or for leisure, we hope that we have the pleasure of hosting you again. Warm regards, David O' Keeffe Rooms Division Manager
1 night family trip Mar 20, 2015
Trish
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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