Totally has gone down hill. But still priceyGenuine Hotels.com guest review
"Could do better...."
Overall we were quite disappointed in the hotel. All the public areas are breathtaking but the actual hotel itself has a lot to be desired. Superior Double Bed rooms (we had 3) each had one chair - suspect in most cases there is at least 2 people in this kind of room. Showers need to be repaired, no coffee/kettle in the rooms, no pool available unless […] paying for spa treatments. Good location but having been in NYC a few times before could have done much better for the cost. Read moreGenuine Hotels.com guest review
"Like staying at Grandma's House"
The suite was very outdated and the fake fireplace was a bit cheezy .. That being said, the beds were comfortable and once you got past the peeling wallpaper and old dusty sofas it really was okay. The staff do go out of their way to help. I guess I had expected more from a suite at The Waldorf Astoria.Genuine Hotels.com guest review
"always the best"
love the Waldorf....best bang for the buck!!Genuine Hotels.com guest review
"Great location;questionable room heating controls"
Loved the location; we walked to everything we wanted to see. We had a suite which was really spacious; almost too much so. Room heating controls didn't seem to work and it was quite cool in the rooms. Would stay again , though.Genuine Hotels.com guest review
It is a beautiful hotel especially the public spaces. The room we had was fine. It was spacious with nice furniture. The marble bathroom was elegant however, without a tub. The bed was extremely comfy. I slept for 7 hours without waking up even once which was unusual for me for the last month. We did not eat in the restaurants on site due to the price […] seemed to be at least twice more then other nice restaurants. Overall, Waldorf Astoria is still an outstanding hotel. Read moreGenuine Hotels.com guest review
Very nice. My only suggestion is to include a magnifying mirror in the bathroom.Genuine Hotels.com guest review
I always look forward to staying at the Waldorf! They never disappoint.Genuine Hotels.com guest review
While the WA lobby has the old world class and charm of NYC, it is definitely in need of a refresh. The halls carpets are dingy and the woodwork chipped. The same with the sleeping room. The only plugs for cell phones, mobile devices are under the desk. But the worse part of the whole stay was the wait for hot water for my morning shower.Genuine Hotels.com guest review
Everyone told us the Waldorf was old and out-of-the-way. We were extremely pleased with its location it's amenities and it's level of accommodating services!Genuine Hotels.com guest review
"Perfect location and service"
The room was extremely clean and the quality of service was phenomenal. I'll definitely be staying at the Waldorf Astoria again.Genuine Hotels.com guest review
"Rooms need refreshing"
Perhaps I'm just chagrined that I wasn't upgraded to the Towers like on my last stay, but the rooms in the main hotel need to be refreshed....my bathroom sink was cracked, the desk's electrical outlets didn't function, and the carpeting was dusty (please shampoo !) a lovely hotel with a storied history but VERY pricey for what you get. Pluses are GREAT […] reception staff and bell boys, and location. Read moreGenuine Hotels.com guest review
"A slice of heaven in hectic New York"
So very enjoyable. No complaints at all.Genuine Hotels.com guest review
My parents and I stayed in a large one bedroom suite. The space was amazing with a beautiful foyer, a separate huge dressing room leading to a gorgeous bathroom with a tub and a shower. My parents had the bedroom and I slept in the living room on a rollaway. While the cot was comfortable, the living room absorbed the noise from outside and the partying […] guests through the night and dawn. Didn't realize people come to Waldorf for big celebrations and parties! Without that, the suite would have been very sweet. Read moreGenuine Hotels.com guest review
Overall we enjoyed our stay. The room temperature was too hot, and we could not cool it down. Ironically there was no hot water for the shower...Genuine Hotels.com guest review
Our stay was great. The room was bigger than expected with nice tall ceilings. Yes it is a bit outdated, but the staff was very friendly.Genuine Hotels.com guest review
"Everything but the Parking"
The hotel itself was a great experience, the staff and room were what would be expected of the Waldorf. Unfortunately I made the mistake of parking a car at the hotel, an unequivocal disaster, and that is an experience every person who waited in the garage along with me shared. So bad I would not consider staying at the hotel again if it is necessary […] to park a car. Read moreGenuine Hotels.com guest review
We loved everything about this classy, beautiful hotel.Genuine Hotels.com guest review
I was very disappointed with the waldorf Astoria hotel. Our stay was a disaster; first they gave us a smaller room than we had paid for. When I told the girl at the reception, she said she was sorry and that the room type we had paid for was completely sold out. She didn't offer to refund us for the difference. Then we went out and were locked out as […] our room key wouldn't open the door. Good luck with getting someone at the reception desk to pick up the phone! I waited on the line for almost 30 minutes and finally went downstairs out of frustration. THIS HOTEL DID NOT LIVE UP TO ITS REPUTATION!! I WILL NEVER GO BACK! Read moreGenuine Hotels.com guest review
The room was immaculate, the service was friendly and professional, the amenities were of very high quality, and the location was perfect for our needs.Genuine Hotels.com guest review
"In Park Ave - Best place to stay"
The hotel is beutiful and everyone was very attentive. The bathroom needed quite a bit of an update but everthing else was excellent!!!!Genuine Hotels.com guest review
"Great location- tired rooms"
Room was comfortable, but very tired. The chair was disgusting- looked like it wouldn't sell at Goodwill. The room size was good for NYC. You can't beat the location for business in Midtown, but I would have to get a great rate to consider revisiting.Genuine Hotels.com guest review
"A Bit Dated, But Still a Gem"
The hotel was a nice "piece of history," but it needs some updates. Carpets are looking a bit worn, and paint was peeling in our room. The room size was incredible, though. I was not impressed with the concierge. They only had one restaurant recommendation when you would give them a category -- for example, I wanted a Japanese restaurant recommendation […] - they had one. He then suggested Italian. In the morning, I asked for a good local bakery. They recommended a chain. As a concierge at the Waldorf, you'd think they'd have their eye on the higher class, unique offerings of the city. Read moreGenuine Hotels.com guest review
"Always a wonderful hotel"
I love the Waldorf and its central location to all in Manhattan; wish it were a little more updated, but I love it. Service is always stellar and there are plenty of areas in the hotel to have private business meetings which make it even moreGenuine Hotels.com guest review
"A True Gem in the City!"
Truly a Grand Dame, the service and attention to detail are probably the best of any hotel in which we've stayed. This was our first visit to the Waldorf and came for my husband's birthday. From the moment we checked in (Buddy in guest services was very helpful) to the morning we left, we felt that the staff was superior. We had a special request of […] a "no feather room" which was not only confirmed at check in, but followed up with another phone call later in the evening from the front desk to see if they could be more helpful. Additionally the little details like turndown service and the impressive lobby made this a true experience instead of just a hotel stay. Let me also say that we were upgraded to the Waldorf towers on the 41st floor upon check in because we had asked for a room on a high floor. Our view of the East River and Roosevelt Island - and indeed of the entire City line - were just gorgeous; reserve one if you'd like a great view! One note about our otherwise lavishly detailed room: when we first came into our room, we noticed it had a faint smoke smell, but not enough to bring it to anyone's attention at the hotel. All in all, our stay was exceptional and would not hesitate to recommend this hotel to anyone looking for a nice stay in New York Read moreGenuine Hotels.com guest review
"One of the best"
Exceptional service and amenitiesGenuine Hotels.com guest review
Great lobby and loved Peacock Alley. While the bed was comfortable and the room large, the room needs updating and repair (hook in closet broken, lights on switches flash, etc.) Service could be better (complementary water not all there and not re-stocked). We were double charged for drinks twice.Genuine Hotels.com guest review
"Special thanks to Mohamed"
Hotel was very nice. Staff was pleasant except Mohamed who was particularly kind including an un solicited and interesting tour of the hotel. Location was perfect for our visit to the metropolitan museum, Rockefeller Center and a casual lunch and upscale dinner - all within a few minutes walking distance. Our room although clean and large enough - I […] assume had a faulty thermostat as we were unable to adjust the temperature of a very uncomfortably warm room. A table lamp also would not switch off and we were forced to unscrew the light bulb before retiring to bed. Minor issues. When we return to the area we will return to this hotel (probably request a different room in case they have not addressed the heating issue.) Read moreGenuine Hotels.com guest review
"the best of the best"
despite a snowy week, the Waldorf again is just a perfect place to be while visiting Manhattan. Service is impeccable and the room was spotless and the bed so comfortable. Post cards are mailed compliments of the hotel!Genuine Hotels.com guest review
"A New York State of Mind"
We stayed here for my birthday. It was AWESOME and exactly what we expected from such a classic NYC hotel. In the heart of Midtown, easy walking distance to sites or to the subway for all of Manhattan. Staff were kind, courteous, and very helpful. Top-notch service at every corner. Room service was excellent. Hotel restaurant (Bear & Bull) was exquisite. […] I wanted to stay at an iconic hotel and am so glad we did. We will be back. Read moreGenuine Hotels.com guest review
"Love The Waldorf !"
Just got back from four wonderful days in New York. We love The Waldorf. Love the architectural history, the magnificent Lobby Floor, the sense of Old World in the best possible way, the staff are extremely courteous . The only negative might be the mattress wasn't as comfortable as I might have expected.Genuine Hotels.com guest review
"Beautiful building but not worth the money"
The lobby of this hotel is absolutely gorgeous but the overall, I was very dissatisfied with the service, food and comfort of the hotel. It took over 1 hour to check-in. The rooms we had were very, very hot and there wasn't any way to adjust the temperature. A gentleman from maintenance came and looked at the thermostat but said it was "always broken […] and a problem because the rooms are so hot." One of our rooms was not ready when we checked in (at 4 pm) and we were not able to get a key to that room until 9 pm despite calling the front desk 3 times asking for it to be delivered. Last but not least, the food at the hotel (restaurant and room service) was very expensive and of poor quality. With so many great hotels in NYC I certainly wouldn't return. Read moreGenuine Hotels.com guest review
"Great location - classic New York experience"
We booked three rooms for a family weekend to see as much theater as possible. Excellent service, clean rooms, luxurious bedding. Can't beat the location!Genuine Hotels.com guest review
"Peeling, Dripping, Stained"
We we excited to have a suite reserved at the Waldorf Astoria. When we arrived, the lobby was rich and gorgeous. We entered our suite and were stunned by the nasty and broken condition. Paint peeling and chipped, wallpaper gapping and bubbled, wine drippings on the walls, dirt stained couch cushion looking like they were donated from a thrift shop. […] We canceled the rest of our nights and moved to another hotel. Read moreGenuine Hotels.com guest review
Only glitch is after we left noticed waiter at bull and bear never applied our $20 per person coupon that was given to us at check in - so we missed our $40 credit-- otherwise our honeymoon was niceGenuine Hotels.com guest review
"Grande Dame Waldorf Remains Elusive"
All the ingredients one hopes to find in a historic hotel are evident at the Waldorf. The original decor plastered over more than multiple times retains its' charm. Lovely brass work. The lobby is slightly more harried than restful so the anticipation of relaxing there is quickly dashed. A smattering of chairs arranged in twosomes are consistently occupied […] by other travelers. We are glad we stayed to visit this Grande Dame of history but not sorry it was only for a nite. Staff is polite, but not beyond. Our room is quite beautiful. Read moreGenuine Hotels.com guest review
"Loved my stay"
I booked the hotel for my 10 year anniversary with my husband, and we loved our stay.Genuine Hotels.com guest review
"Convenient to work, but not up to expectations"
Marginal at best. One heater setting didn't work. TV was old style, not HD. Internet off over 12 hours. Movies (2) kept stalling every couple of minutes. In-room breakfast outrageous $...walked to Starbucks. Hotel dinner very poor...filet was burnt on outside, raw on inside...ordered medium...no steak knife...bread so tough couldn't eat.Genuine Hotels.com guest review
"An wonderful experience"
A grand old hotel. Quite the experience. We'll definitely be backGenuine Hotels.com guest review
"Lives up to the hype!"
Fantastic spot in the city...beautiful hotel. Excellent service. A must stay!!!Genuine Hotels.com guest review
"The glory days seem to be over!"
I had so fond memories from time ago and was somewhat disappointed. It seems it could do with a good general upgrade as rooms look a bit 'tired'. Restaurant Bull & Bear was excellent but pricey.Genuine Hotels.com guest review
"Like grandparents home"
Waldorf has always been a dream to try out. However the room (luxury kings bed) looks like visiting your old grandparents. The carpet would have been needed to change at least 10 years ago, so discusting. The atmosphere and of course historical parts of the lobby etc is as expected but if you like a hotelroom with a clean, fresh and a really 5-star […] feeling pick another one than Waldorf. Read moreGenuine Hotels.com guest review
I would have given 5 stars all the way but the room I stayed in (#768) has no view (even though I asked for lower floor with some view) and faces another building. It was clean though and the bed was very comfortable. Staff is friendly too.Genuine Hotels.com guest review
Wonderful old landmark hotel...a real icon. I am an interior designer , so I appreciate nice decor. This hotel has old world elegance. Rooms are old, but bathrooms large and updated. Decor in guest rooms well done with quality furnishings. The guest rooms could replace the interior doors in the guest rooms however.Genuine Hotels.com guest review
The first night we arrived felt like we where put in maid corner the water shut off the to was filled with mold it was bad. Then we meet Buddy! He changes and upgraded out room to the towers and we had an unbelievable time. Would not hesitate to book this hotel again it was a experience and a privilege to stay at a hotel with sooooo much history. QGenuine Hotels.com guest review
My husband and I just celebrated our anniversary at the Waldorf and it was a really special visit. The charm and ambiance of the hotel combined with the extraordinary guest service made the stay that much more wonderful. A complimentary drink at the bar was very much appreciated as $18 for a glass of wine starts off the drink menu! We would go back, […] no question ! Read moreGenuine Hotels.com guest review
We stayed one night at the Waldorf Astoria after seeing a show, part of a birthday celebration. This is the most beautiful hotel I have ever stayed in! It is just breathtaking!!! The staff was attentive and helpful, the room was clean and well equipped, the location was fantastic. We just wished that we could have stayed longer.Genuine Hotels.com guest review
We stayed there for a night, concierge very unfriendly, handed us a map and didn't seem interested talking to people! Guerlain SPA was okay, you don't feel like you get the fee/ service you paid for, they have you wait in a waiting area, with your outdoor clothes on, male female and children can go in and out you can't even relax, too noisy! Can you […] imagine? You are there to RELAX! It looked like an airport waiting area not a spa! This is ridiculous! Then they take you to your spa room and that's it! I was expecting more than this for a 5star hotel???? Read moreGenuine Hotels.com guest review
We found it annoying that there was no a la carte breakfast option available in the hotel. We found it unhelpful that the printed materials in the room about hotel options were out of date. We found it profoundly upsetting that there was no way to order or obtain morning coffee.Genuine Hotels.com guest review
Our first night was a wonderful surprise when we were given a suite. The $46 buffet breakfast at Oscar's the eject morning was a shock! No price list anywhere. Overall a great stay at a wonderful hotel with a prime location.Genuine Hotels.com guest review
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