Excellent Stay, as usualGenuine Hotels.com guest review
great experience. Hotel staff went out of their way to accommodate us! Our room was huge, and our stay was wonderful.Genuine Hotels.com guest review
"Beautiful, historic building."
We loved every minute. The staff was friendly and very accommodating. The room was beautiful and the beds were soooooo comfy!! Nice fluffy towels. Just a pleasure!!Genuine Hotels.com guest review
"40 Wedding Anniversary At the Waldorf Astoria"
The hotel was very nice. It was pricey but worth the stay. They should provide free WiFi as that is not an expensive service to provide. Their per day price was not reasonable as were their on-line movie charges. Overall the stay was very nice and most everything we wanted to do was with a short cab ride or walking distance. If you want a classy hotel […] room definitely the place to stay. Read moreGenuine Hotels.com guest review
Was charged for too many taxes. The old man in garage was rude to use when we asked him for a cab he told us its only a few blocks you can't walk...my cousin has cancer in her bones and was tired of walking, he had no right to say that.Genuine Hotels.com guest review
"beautiful iconic hotel"
the hotel was beautiful and iconic with many pictures of dignitaries, royalty, and stars having stayed there. however the room itself was not much different than any other hotel room. it was small and sort of outdated. they supplied the very basic amenities but nothing extra like a coffee maker in the room or a frig to keep water in. the bathroom did […] not have the hair dryer in it but i found one in the closet so you could definitely tell that this hotel was old. there were no vending machines or shops to get water or something to drink. still we loved staying here. Read moreGenuine Expedia guest review
"Excellent choice at Hotels.com rates"
Excellent choice for New York. The only inconvenience was that remodeling forced the hotel to close the Oscar's Coffee Shop for lunch and dinner.Genuine Hotels.com guest review
"Elegance, superb service, absolute comfort!"
I stayed four nights in The Waldorf Tower and was in beauty, care and comfort from the moment I arrived. A perfect hotel stay.Genuine Expedia guest review
"very nice hotel"
nice hotel, very nice location, close to the fifth ave, but poor service, wait for over 40 mins at front desk just to make my room card work.Genuine Hotels.com guest review
"Top Hotel at reasonable Hotels.Com price"
Service was first rate. The only inconvenience was that the hotel was remodeling and their Oscar's Coffee Shop only opened for breakfast.Genuine Hotels.com guest review
"Beautiful lobby and polite staff"
Room was filthy. Sticky chewing gun on bathroom shelf, trash under bed table. Had to call housekeeping manager to report matter. Then I opened mini-bar to discover a half-full carton of spoiled milk, the odor from which almost knocked me over. I called housekeeping twice and no one came to see the problem. I was then charged for having taken nothing […] from the mini-bar, but I was able to get the charge reversed. Finally the water in the bathroom sink would not drain. It took nearly 20-30 minutes for half a sink of water to drain out. I called and reported the matter but maintenance never corrected the problem. Read moreGenuine Expedia guest review
"this hotel is more about history NOT service"
I would not stay here again nor recommend anyone I know staying here. They are counting on the historical events to get people to stay here it seems because their service was AWFUL! I have had better service at Holiday Inn Express than what I experienced here. Very disappointed in my experience at the Waldorf! Next time I will stay at the Marriott […] Marquis. Read moreGenuine Hotels.com guest review
"Nice hotel but shows some age."
Superior King room was large and comfortable but had a strong odor. It was probably a cleaning product. We decided to 'live with it' and did not request a different room. I'm sure the staff would have done their best to accommodate us if we had. I would have liked the room to include Wifi but it did not. The high point of room was probably the bed. […] It was awesome. I slept as well as I do at home. Read moreGenuine Expedia guest review
"absolutely awesome location what a grand hotel"
What can one say about a place as historic and grand as the Waldorf-Astoria. The staff was first rate....the service was outstanding and yet very personable while not being overbearing. A classy classy place. The location is ideal as we were able to walk to Broadway/Time Square/MOMA/ St. Pat's Cathedral/Central Park. The Grand Central Terminal is also […] within walking distance so it was easy for us to get to the US Open and Yankee's Stadium and Brooklyn. Great spot. Read moreGenuine Expedia guest review
"close to grand central station and broadway"
Very enjoyable. Amazing elegant hotel with friendly staff and great service.Genuine Hotels.com guest review
Great stay.Genuine Hotels.com guest review
"Lovely hotel...lovelier staff!"
The Waldorf is a beautiful hotel in a good location, but a bit of a hike to theaters. The entire staff is phenomenal....so kind and helpful. We had to ask for a later checkout due to an accident and trip to the emergency room, and they were extremely accommodating. Oscar's restaurant serves a fantastic breakfast buffet. The only down side is that there […] is no sitting chair in the room(they brought another chair but not a sitting chair), and the room smells old and musty. Beds were comfortable but air conditioner had one speed and one temperature....freezing cold! So we had to leave it off. Overall, our stay was lovely, mainly due to the staff friendliness, comfortable beds, and beautiful lobby. Read moreGenuine Expedia guest review
"Just a extraordinary experience."
The standard upon which other hotels, other cities, other vacations will be judged.Genuine Expedia guest review
Very convenient location. An old hotel but clean and comfort. Will definitely stay here again next time in nyc.Genuine Hotels.com guest review
I booked the Waldorf Astoria because of its historic namesake. I cannot express to you how completely disappointed I was once I arrived. Upon my arrival I was greeted by a fairly personable agent at the desk. I told her this was my mother's first visit to New York and asked if we could get a great room. She said that she only had rooms left with the […] Lexington Avenue view and she reassured me that it was a nice room (as they always do). Once we arrived on the 17th floor, we were greeted by the smell of cigarette smoke. I happened to be in Las Vegas last week and I can assure you, the Waldorf Astoria reeks of smoke more than any of the Las Vegas hotels I visited! When we got to the room, it was mediocre, but somewhat spacious for a New York hotel. After a day of traveling, I tried plugging in my phone and realized that the outlets at the desk did not work. I called and someone said maintenance would be up soon. Maintenance arrived with a powerstrip in hand and plugged the powerstrip into a working outlet. I asked maintenance if this was a smoking hotel and he kindly informed me that we were located on a smoking floor. Because I could smell the smoke from a neighboring room seeping through, I immediately called the front desk to request that we be moved. After being disconnected and then waiting 10 minutes, finally we were told that the entire hotel was sold out and there were no other rooms available. Read moreGenuine Expedia guest review
"Well Maintained Glamorous Hotel in New York"
I was a bit hesitant about the Waldorf just because some older hotels in NYC just live off their past reputation while the hotel is in bad shape. However the Waldorf was a pleasant surprise in every way. Great lobby, nice staff, great sized room, comfortable bed, nice TV and great bathroom. I cannot think of anything to complain about. I would definitely […] go again. Read moreGenuine Expedia guest review
"You can do a lot better"
We stayed here for a night and wouldn't stay another. Rooms are really old and dated. Picture staying at your grandmothers but just paying 400 for the night. Understaffed overpriced and underwhelming. Don't botherGenuine Hotels.com guest review
A legendary place. Expensive services. everyone wants a tip. Great service thoughGenuine Hotels.com guest review
Had a couple of issues that required calling the front desk and they were not very responsive. Left it at that, not a big deal. I expected more from a hotel with a big reputation and the price paid. A delay in one item we needed fixed in the bathroom incurred a 3 hour delay on one of the days in our 4 day stay. At the end of our stay, I called to get […] a late check-out, as our schedule had been messed up with the previous day events. Front desk advised that they could not accommodate without a $50. fee added. I asked to speak to a manager due to the host of problems I encountered during my 4 day stay and the young man indicated that he was the manager. I told him the issues that I had encountered and he stated that I should have asked for the manager with each one. Most hotels that I stay at, address issues at the front desk without rising to the level of the manager with small issues. The small issues built up, and I was completely unsatisfied with my stay at the Waldorf Astoria. They did eventually give me a 1 hour late check out for which I was appreciative of, but kind of felt I was due after a poor 4 day stay at this over-rated hotel. I would not recommend in a city that has plenty of room space to offer. Read moreGenuine Hotels.com guest review
We were without water on our first morning there and without hot water on our second morning there. This made bathing really difficult. The front desk gave us 2 cocktails at the bar and free access to the minibar for our trouble. It's a very nice hotel but it is an older, historical building so sometimes they have issues with water, maintenance, etc. […] Overall, it was nice but would only stay there again if it was on sale. Read moreGenuine Hotels.com guest review
The room had a pipe leak that resulted in a damp carpet outside the bathroom. They were constantly testing the fire alarms. There were construction workers walking around on planks outside our window, from early morning. In short the experience fell short of what one would expect of the Waldorf!!Genuine Expedia guest review
"A night in the Waldorf Astoria in summer"
We splurged on a Luxury King suite which delighted my daughter. This is a dignified old hotel in good condition. The clock in the lobby is a centerpiece. Unfortunately we missed the Saturday tour by an hour. The bathrooms feel a little outdated but they are fine. There is a rudimentary kitchenette but there is no coffee machine to be had ! The room […] was very comfortable and the bed was difficult to leave in the morning. Staff were extremely pleasant and helpful.."welcome home" one said...! I looked pretty scruffy when I checked in so that was doubly impressive. The subway at Lex/51st was convenient although we used mostly taxis to get around. There were coffee shops, restaurants nearby and a short walk to the Rockefeller. Visited St Barts next door and listened to a choral service. Beautiful church. Would love to stay at the Waldorf again...booking via Hotel.com was very easy and I would use them again. Read moreGenuine Hotels.com guest review
"Nice area, easy access to where we wanted to go."
Booked a queen bed, got a room with a double bed. They charged me twice for parking. Otherwise everything was very nice.Genuine Expedia guest review
"Nice area, easy access to where we wanted to go."
Booked a queen bed, got a room with a double bed. They charged me twice for parking. Otherwise everything was very nice.Genuine Expedia guest review
"rooms are old not updated"
The placxe is nice ( lobby and restaurants ) \The bar had a very limited menu.The room really old not updated.Genuine Hotels.com guest review
"You got 5's for "Exceding Consumers Expectations""
I felt like grace lifted me to new heights, as I enjoyed my stay at The Waldorf Astoria New York. I rate the hotel with ALL 5's (very satisfied) across the board for, "Exceeding Consumers (My) Expectations." I look forward to my return in the near future, and the ROYAL treatment given by W. A. and staff. Thank you for an amazing Birthday retreat, I […] would not have wanted it any other way. Respectfully, J. Munoz. Read moreGenuine Hotels.com guest review
"within walking distance of all amenities and top s"
fabulous all persons were courteous and friendly. My daughter and I felt were were well hosted and at no time did we feel intimidated by the Hotel staff or our surroundings outside the hotelGenuine Hotels.com guest review
"Waldorf Astoria Engagement Trip"
I surprised my girlfriend by proposing in New York on our trip over the weekend. The staff was very nice and very accommodating to our needs and even celebrated our engagement with us by giving us a complimentary glass of Champagne at the bar when we told the bartender. The hotel was classic, and very nice however there were a few things that surprised […] me about my room. There were no electrical outlets near the bed, which made for a walk to get up to turn off the phone alarm in the mornings. There also was dried paint on the toilet seat. Not sure why a hotel this nice couldn't replace the paint spotted toilet seat, but the rest of the facilities were nice. Also there was a bottle of water in the mini fridge (not mini bar) that was half drank and left from a previous guest. Read moreGenuine Expedia guest review
"Disappointed with room"
Given the rating of the hotel and the cost I was expecting the room to be in better condition. The room had a odour of cat urine, their was paint chips missing from the walls, the furniture had rips, the bathroom door hinges looked like they were bleeding. The hotel itself is quite nice, great location, etc.. but the room was disappointingGenuine Hotels.com guest review
"What a disappointment!!"
Room smelled sooooo musty and damp!! Called front desk and all they could do is have someone come and spray fresher. Sad for this iconic hotel.Genuine Hotels.com guest review
"NOT WHAT YOU THINKING, NOT WORTH IT!!!!"
we book the hotel for 3 night, paying a top $$$ for it, we have got a very old and not well maintenance bedroom. the bathrooms cabinet looks a 50 years old, and once you open the door, it's all dirt that no one bother to clean in the last 50 years. trust me, you don't see that in half star hotel. the beds where very old, small and totally uncomfortable […] to sleep, we got to sleep maybe 2 hours in night. we where at the 9th floor, and we head a very loud noise from the street (cars, buses and what ever ) i can go on and on, but the final point, don't make the mistake i have made, it was for my wife (wow, lets stay at the famous woldorf astoria ) don't FALL FOR THAT oh, wait, it took us 45 long minutes to check in at 10pm !!!! Read moreGenuine Expedia guest review
"extremely dissatisfied and furious"
it is totally unacceptable to have to wait more than 45 minutes to check in at 11:55 pm on a night with no unusual travel/weather or other local anomalies. it is further aggravating to be told by the AGM on duty that this was normal, there was nothing he could do and I should be glad I was at the Waldorf. Security needed to assert itself because of […] the arguments about who was next in line to get to one of the two registration agents who was working. When asked when the shift change occurred, the answer was "Midnight," which means that the previous shift was still there, the new shift was also there, and only two clerks were manning the twenty some stations. Totally unprofessional at a Motel 6 for $39, let alone Park Avenue for $500 ADR. The Waldorf used to mean high standards and personal attention. I got more from its sister property, the Hilton Garden Inn. $16 for a cup of decaf was also offensive and out of control. Read moreGenuine Hotels.com guest review
"Luxury and superb service"
Felt like a princess! Room was large, well-appointed, clean and had comfortable bedding. Hotel staff was friendly and accommodating. Extra large closet, marble bath and Ferragamo toiletries. Fabulous stay!Genuine Hotels.com guest review
"Like a trip back in time"
Te staff were friendly and efficient, the view was magnificent, and we felt like movie stars.Genuine Hotels.com guest review
"Bought during super discount"
The hotel is very beautiful, and the lobby looked great. I booked a super discounted room so I expected my room to only be average, and it was. The bathroom was older and outdated and the room was small, but this was only because I got the cheapest room they had and it was on sale... But all in all the hotel was great and very close to grand central […] station, and a short walk to times square and central park. Read moreGenuine Hotels.com guest review
"Grand experience in heart of NYC"
Love to travel to New York by driving right into the Waldorf garage. My special experience begins right there. I always know I can count on first rate treatment in a spectacular setting from the minute I leave my car, through the elegant lobby, to a beautiful, well appointed room. Service is fine. Excellent restaurants to choose from, and it's so New […] York to end a special evening sitting in Peacock Alley listening to live music and enjoying show tunes all over again! One of the world's great experiences!! Read moreGenuine Expedia guest review
"Good location near Grand Central/Rockefeller Ctr."
The room I was assigned on the 12th floor was a disappointment. It appeared outdated. The blinds did not work correctly. The toilet leaked. On a good note, the flat screen TV was nice and I always had plenty of hot water.Genuine Expedia guest review
"Old world charm"
Great hotel for NYC. Great location.Genuine Hotels.com guest review
"Traditional New York charm in excellent location"
A lovely hotel with old world charm and excellent staff. Beautiful lobby and pretty rooms. Booked a queen deluxe for a four night stay. Room was nicely decorated, quiet and very comfortable. Bathroom was older but clean and well stocked with towels, soaps, etc...The room was very quiet - credit those thick, old walls and heavy wood doors. With exits […] on all four sides of this huge hotel, it is convenient in a walking city. Also easy to get to the subway, shopping, museums...Staff were courteous and sincerely helpful at all times. Online room rate was very reasonable but you will have to pay for internet access and use of fitness center, but who needs a treadmill when you've walked all over town? Would definitely stay again. No question. Read moreGenuine Expedia guest review
"Musty rooms, expensive add-ons, and no hospitality"
Hotel and room decor is great, as is its location. However, rooms are musty (we tried two). Add-ons like breakfast, wi-fi, roll-away bed are unreasonably expensive. But the worst is the lack of hospitality. During our stay we witnessed only one staff member actually smile. Waldorf: Service does not equal Hospitality! This hotels star rating is skewed. […] It doesn't deserve the 4.5 stars. No more than 3. Read moreGenuine Hotels.com guest review
Great old hotel, I love to stay here. The only issue was poor internet connection in my room. What else can you say, its the Waldorf.Genuine Hotels.com guest review
Very Nice hotel, location is close enough to time square but far enough that it's not in a too busy locationGenuine Expedia guest review
Room to small for 4 people's and very inconvenientGenuine Expedia guest review
I booked this room for a quick overnight stay on our way home to Baltimore from picking our son up from camp in New Hampshire. The public spaces, lobby, etc., were impressive, and the staff was attentive. We were on the 24th floor - the halls of which and our room was incredibly musty and obvious signs of wear and tear and age could be seen on the walls, […] carpet, fixtures, etc. Read moreGenuine Hotels.com guest review
We stayed two nights in August when the highs were in the mid-80s. The AC in our room did not cool the room very well. In fact, I had to buy a small fan just to sleep at night. We were on the 10th floor and had a great view of a nearby church. If we go again, and if we stay here, I will definitely ask for a room on a higher floor.Genuine Hotels.com guest review
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