our first time in the city. love the place, the hotel location is great and near eveything!!!love the breakfast!!!Genuine Hotels.com guest review
"Overall Not Bad"
Pretty good overall, but all bathroom fixtures about to fall off. Door handle actually fell apart in my hands.Genuine Hotels.com guest review
"Great hotel and location"
We stay here each time we visit NYC. It is modern and clean with large standard rooms for NYC. It is within easy walking distance of 5th ave, time square & Central Park. We drive down from mass and it is easy to drive straight to hotel and park on site, there is always spaces. I manage to get for about $300/night on hotel.com.Genuine Hotels.com guest review
"best location in midtown NY"
Close to all the major sights and easy access to subway. Room itself was a bit drab and in need of updates, but we didn't spend much time at the hotel.Genuine Hotels.com guest review
Hotel in great location. Hotel was very large so felt NO personal service. Rooms did NOT have coffee makers in them if you wanted a cup of coffee in the morning you had to get dressed and go to the lobby and purchase an overpriced cup of coffee. After placing a complaint my husband was given one voucher for each of our remaining days for a complimentary cup […] of small coffee.Even so after a late night out on the town bar hopping who wants to get dressed and go down and get their own coffee? Read moreGenuine Hotels.com guest review
"Great Plqace in the middle of it all"
The Hilton Midtown is a great place in the middle of it all in the "midtown" area. Close to the theatres, Central Park, Columbus Circle, Times Square, Broadway..........Great location, great service and if you shop you can get a decent price.Genuine Hotels.com guest review
Very nice hotel! Rooms need updating! Otherwise very nice!Genuine Hotels.com guest review
Its an OK hotel. OK and that's it. Its no 4.1 star hotel by any means. 4.1 star hotels have down pillows not foam. Hallways and carpet are very old and outdated. Would not return for the money spent.Genuine Hotels.com guest review
This was the perfect location. Subway stops were close-great neighborhood. Our room was quite. Would stay here again and recommend to friends.Genuine Hotels.com guest review
We were there for two nights. Very conveniently located, within walking distance to times square, Rockefeller center and central park. The falal guys food stand was just across the street, which was a plus. Get the mixed, chicken and lamb bowl. Only complaint was that our trash can wasn't emptied from one day to another and I had placed food in trash. […] I would stay there again. Read moreGenuine Hotels.com guest review
"Love the hotel !"
Love the hotel , the location and the services!Genuine Hotels.com guest review
"Service and cleanliness lacking"
After waiting in line to check in for more than 45 minutes late on Saturday night with 3 young children in tow (long line and only one person working desk) we got to our very spacious room and pulled out the sofa bed to find it soiled with food stains and crumbs. There was no extra bedding or pillows. We just needed to get our kids to bed! The housekeeping […] manager was unconcerned although our housekeeper did her best to correct the problem. Only redeeming factor was that the general manager discounted our rate for the night. Overall not a great experience but I will say for the price it was the largest NYC hotel room I have seen in a good midtown location. Beds were very comfortable but pullout not so much. If the price were right I might try again. Read moreGenuine Hotels.com guest review
The phone in my room did not wok and the repairman insisted that it did. I could not make or receive calls which is very dangerous. I was upset that my friends could not get a hold of me when they wanted to get together. No one seemed to care. I made three requests for repair. I had to go to the front desk to check out because I couldn't use my phone […] for easy check out. Read moreGenuine Hotels.com guest review
Good overall value, clean room and excellent location, do purchase the breakfast option as you will save time to enjoy the cityGenuine Hotels.com guest review
Overall wonderful experience. The only thing that kept it from being a 5 across the board was the time it took to check-in.Genuine Hotels.com guest review
"Great hotel, busy and great location"
We enjoyed our stay, the toilet cover needed to be changed which should have been done before we arrived. Very disappointed that they did not offer baggage storage complimentary, it was $3.50 per bag. Would stay there again! great location.Genuine Hotels.com guest review
"Candy on floor"
There was candy from previous guests near the window. Obviously was not vacuumed in that area. Also my own pillow from home was taken during sheet change. I had this pillow for ten years.Genuine Hotels.com guest review
"It's awful hotel"
It's very disappointed, except for location! The doorbell is very rude; front desk service is not friendly. The condition of the room is very horrible! It's so dirty. the bathroom smell very stinky and its ceiling is peeled off. The left over from previous people stay is still there on the floor.Genuine Hotels.com guest review
Best stay in a hotel thus far! I would recommend to friends n family. Thank u for such a comfortable stayGenuine Hotels.com guest review
Love this place for its location. Room was in need of updating. Carpets and paint worn, lamp broken. Otherwise, a great place to stay.Genuine Hotels.com guest review
"Noisy, poor amenities"
This is a great location except for the fact that the windows are not soundproof and the noise from the street (I was on the 22nd floor) kept us up all night. The tissues were so cheap that they were like using sandpaper, and the shampoo was enough for half a wash. Bathroom poorly designed - water poured out of the side of the shower curtain onto the […] hair dryer. There are much better hotels in midtown than this Hilton. Read moreGenuine Hotels.com guest review
Hilton never disappoints. Everything was terrific. The room was spacious, clean and comfortable. Check in went smoothly and check out was quick. We would definitely stay here again. The location was convenient to most tourist destinations in Manhattan. They could improve the speed with which the doormen were able to get taxis. We ended up walking up […] 54th St. to get a cab. Read moreGenuine Hotels.com guest review
I stayed for watching NYY games, especially Ma-kun Tanaka. Excellent convenience location! It was disappointing no refrigerator.Genuine Hotels.com guest review
"Only one chair in exec suites."
The exec suite was equipped with one sitting chair. Had to used the bed while chair was occupied. Nice room. Quiet. Clean.Genuine Hotels.com guest review
very nice. close to everything. would book it again in the future.Genuine Hotels.com guest review
"A Great Stay"
Perfect location to enjoy lots of what NYC is known for. Close to shopping, restaurants, and attractions. We are repeat visitors to the Hilton.Genuine Hotels.com guest review
"a mixed bag"
The hotel did not honor my reservation for a two-king-sized bed room for my daughter, son-in-law and grandson. They attempted to supply them with a room that had only one king-sized bed, and not even the pull-out sofa that they claimed was in the room. Grudgingly they found a room with the pull-out sofa. The pre-paid price was not adjusted. They said […] they were not responsible for a reservation made through hotels/com Read moreGenuine Hotels.com guest review
"Location and Price are equal"
Very satisfied.Genuine Hotels.com guest review
It was smallGenuine Hotels.com guest review
We had booked a room with 2 beds and we checked in on 5/25/14. We were given room 3219. When we went up to the room and opened the door we found there were personal belongings inside the room. We immediately closed the door and called the front desk from the phone located in the elevator lobby. Our 19 month-old baby was crying at the time because he […] was exhausted. We were told to come down to get another key for a different room. I went down and was told by a second agent that because it was late, the only room available was located on the 10th floor. I then found the first agent I had dealt with and told him about what had happened and that I was not happy because we were given a room that had another guest’s belongings in it. I wouldn’t want other guest to be given keys to my room. The agent then found a room on the 40th floor. We went up and found the room only had 1 bed, which was not what we had booked, as we had booked a room with 2 beds. I called the front desk and was told that we will be given another room on the 32nd floor but we had to take a separate elevator to same. In sum, we had to go up and down 3 times with a crying infant and we were not happy at all. When we were going to check out the next morning we were going to report this incident but the line was very long with only two agents working and we found this to be very inconvenience for a 4 star hotel, and again, we were traveling with a 19-month old baby. Read moreGenuine Hotels.com guest review
Close to all must-see sights..Genuine Hotels.com guest review
Concierge and checkout services were especially helpfulGenuine Hotels.com guest review
"amazing place , loved it !!!"
will go back in a heart bit , amazing place convenient to all places in New York .Genuine Hotels.com guest review
"close to Carnegie Hall and theatres"
My room was next to the elevator so I heard it all night long, otherwise, a great hotel and a great locationGenuine Hotels.com guest review
"Convenient & Impersonal"
I booked and paid in advance for a double room with two king-sized beds for my daughter, son-in-law and grandson. They were given a room with one king-sized bed and supposedly a pull-out sofa, saying that the hotel had no rooms with two king-sized beds. The people in reception were unhelpful and unsmiling. The floor lamp in my room did not work. The […] clock had not be reset to Daylight Saving Time. Read moreGenuine Hotels.com guest review
"Close to Many Sights"
The room was very clean. The service was outstanding. The location was very accessible.Genuine Hotels.com guest review
"walk to everything!"
we had a GREAT stay, for our daughter's NYU grad week-such an easy walk to Radio City Music Hall, and wonderful restaurants, and Central Park -just loved that in the early morning followed by a stroll down 5th Ave. I grew up in NYC, and this area is pure magic. Hotel staff were SO helpful-big fitness center, reasonably priced parking for our car for […] 2 days, and super convenient coffee and meals available in the lobby. THANK YOU! Read moreGenuine Hotels.com guest review
typical NY hotel dirty around the edges but overall good stay. witnessed a shouting match by the hotel valet and other taxi drivers. Not good customer service to say the least. surprised by that CONSIDERING it was a Hilton Hotel, would have expected better from them. on a good note the bed was super comfortable with great towels,sheets, pillows.Genuine Hotels.com guest review
"Overnight in NYC"
This was our second stay at the NY Hilton Midtown, which we re-booked because of its convenience to where we had to go. However, I was a little less impressed this time around. We arrived around 8pm on Friday, 4/25, and were told our room was not ready yet. Our options were to take a room with one king bed or come back in an hour. We opted to wait since […] there were 4 of us staying in the room (2 adults & 2 kids). Needless to say, the kids were exhausted by the time we got into the room. We were in a standard double on the 42nd floor, and the wait for the elevators was pretty long (some of the guests were less than courteous when it came to letting people on or off). The room was fairly clean, minus a pair of tweezers and a few empty wrappers we found on the floor. Because we booked through Hotels.com, we had free vouchers for the breakfast buffet, which was good. There were many hot and cold options, and even though it was crowded, we were seated right away. Had we not had them, I probably wouldn't have gone because there's a great deli just across the street where you can eat for about half the price. The one plus was that we were able to get a 1:00 check-out on Saturday, and even though it was a very short trip, we were generally pleased with the accommodations, esp. considering the overall cost of the hotel and its convenience to Rockafeller Plaza and Times Square. Read moreGenuine Hotels.com guest review
Room was very comfortable , Hotel staff was very friendly and helpful! will definitely stay here again!Genuine Hotels.com guest review
The hotel is horrible. It seems the carpet has not been changed for over 30 years.Genuine Hotels.com guest review
"Executive level not worth the price!"
Great location, service not aligned w the price. We checked in 4 persons. No mini bar, not enough towels, cold bed sheets. Executive level facilities and breakfast absolutely not worth the price - very simple and cheap breakfastGenuine Hotels.com guest review
"Location Location Location"
Hilton is a great brand and you can always depend on a consistent quality. In the last four years Ive stayed at this hotel when I visit NY. Its a good place to stay. Overall, the condition of the rooms and the property is good. I have seen the hotel upgrade here and there and continue to keep up with updating.Genuine Hotels.com guest review
"Perfect location. Easy to find. Easy to park."
Delightful time, close to everything I needed. Helpful staff. Loved the room. Just left my suv in the garage and rolled right up to my room. Would stay there again definitely.Genuine Hotels.com guest review
"Good location, but the bedding was not comfortable"
The location of this hotel is very convenient for business travelers like me. But the bedding was not at all comfortable. Maybe I have been spoiled by comfy bedding at other hotels, but I am disappointed by the thin blankets on my bed. Also, my room had a funny hospital smell.Genuine Hotels.com guest review
"Good location, good service, clean and comfortable"
The location is very convenient to both Times Square and Rockefeller Center, as well as the MoMA. The desk staff was very accommodating, I had two separate reservations, one over the weekend for personal use and one on my corporate account for the conference, and they were able to combine them so I could stay in the same room with minimal fuss. Only […] two minor criticisms, first the speed of the elevators, which was often ridiculously slow. Second, the walls weren't particularly thick, so that I was able to clearly hear the discussion of the couple in the room next to me, which wouldn't have been an issue if they didn't keep the same hours as hamsters. Read moreGenuine Hotels.com guest review
We had a nice stay. Clean, comfortable room...decent size for NYC, especially for the price. Great location! We've stayed here before & definitely will stay again.Genuine Hotels.com guest review
"Mother's Day Gift"
Every year, my mother and I spend the day before Mother's Day in Manhattan. We see a ply and have a great dinner, but the most important part of the trip is the hotel. The Hilton was terrific to us and our room gave us a view of Central Park. We couldn't have been happier with the overnight stayGenuine Hotels.com guest review
"Close to american girl"
Great hotel for an overnight visit after going to american girl store. Beautiful room. Kind and helpful staffGenuine Hotels.com guest review
This hotel is close to everything. It's a bit pricey for what we got but so are most rooms in NYC! The room was nice and comfortable and had part of the view of Central Park, which was beautiful...IT was also very quiet, which is an achievement in downtown Manhattan. I do recommend this hotel if you need to see some sights and can walk a bit. It is […] also around the corner from the Empire State Building landmark. Read moreGenuine Hotels.com guest review
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