"I love the hilton"
Stayed here many times. I was a little disappointed in the cost for breakfast in the hotel- over 75.00. I needed a quick place to eat to meet my son so I went to the breakfast buffet . I will always continue to go to the hilton but will make a better quick choice for breakfast. I also wish they would consider coffe machines in the roomsGenuine Hotels.com guest review
$15.00 for internet for HH member is an insult to loyal Hilton clients! $14.00 to check luggage for 1 hour for HH members is a rip off. Will not stay there again.Genuine Hotels.com guest review
"Good hotel if you have the cash to stay here"
Hotel was clean and room was spacious for NYC. Great location, away from the tourist madness of Times Square. Rate was the same as directly from hotel but booked thru here for the points and U-Promise. Watch out for the breakfast buffet, over fifty dollars per person. Didn’t like the maid service, it seems they have to touch everything.Genuine Hotels.com guest review
"Great hotel for the 1964 Worlds Fair"
Ok but showing its age. I might think about dropping the Hilton brand and making it a Howard Johnson.Genuine Hotels.com guest review
"convenient to Broadway shows, restaurants and shop"
Excellent staff, food and amenities.Genuine Hotels.com guest review
"Great Place to Stay in New York!"
Our family had a wonderful time!Genuine Hotels.com guest review
Good hotel, clean, and friendly staff. Its failry close to central park as well.Genuine Hotels.com guest review
Bed was extremely uncomfortable. It was very hard to sleep and took me 2 days to get rid of the back pain. Everything else was just fine.Genuine Hotels.com guest review
"Great hotel. Convenient. Comfortable."
Convenient to pretty much everything...Central Park, Subway, Times Square, Theater District, 5th Avenue.Genuine Hotels.com guest review
"Great place+great location+great staff"
My family loved our stay at this Hilton. Location was great. Helpful friendly staff to assist with questions. We already decided when we return we will stay here again.Genuine Hotels.com guest review
Not only was my room not what was shown in pictures when I reserved it but the room was dirty! There was garbage in the refrigerator the floors were nasty! I ended up sleeping with no pillows due to the fact that there was something poking through a corner and scratched my face and I couldn't get it out! We had the "executive room" package where you […] get all these special perks including faster service and people to help you with whatever you need... No one answered our calls when we called the executive line, no one came up to clean the trash out of the room even when went and told them about it at the desk! Definitely not a place I'll recommend or stay at again! I probably could've paid 180 for a room somewhere and it would have been better then this place! This was a first mini weekend getaway for my fiancé and I and all the did was complain about the room!! Read moreGenuine Hotels.com guest review
"Wonderful location however rooms...."
Perfect location, however the room I got was old. Noisy rooms around, old rugs, old fashioned corridors. Always crowded, hard to get the elevator. Expensive considering the room although the location is exceptional.Genuine Hotels.com guest review
"Adequate Hotel Great Location"
This hotel is adequate, long lines at all service desks, OK rooms, food just OK, not a lot of food options. The best thing is the location so close to the Theater District, Central park, Times Square and Rockefeller Center.Genuine Hotels.com guest review
"Hotel overbooked and was bumped"
I was upset as they tried to bump me and move to another hotel,in spite of booking in advance.happened to a lot of guests.The new hotel tactic is to overbook, cherry pick the best paying customers, and shunt others to un filled rooms elsewhere.i had to fight for my room. Stand your ground fellow guests,so Hilton loses points on this accountGenuine Hotels.com guest review
Great place to stay. Close to Central Park and subway system. Clean, comfortable with very helpful staff. Recommend it to anyone visiting New York.Genuine Hotels.com guest review
"Great location and a great hotel"
Enjoyed 3 night stay at the Midtown Hilton. Perfect location. Internet access was pricey (bring your own wifi hub) - really should be included. Pet friendly (reasonable fee applies). Plan to stay there again. Parking in building at competetive rates.Genuine Hotels.com guest review
"Great location and price"
Awesome place to stay- close to everything! Only thing there wasn't one thing you can do at the hotel itself without waiting in a massive line (check-in, check out, bag checks, food, elevator, etc) I would definitely stay again though.Genuine Hotels.com guest review
"First stay in NYC"
I had a great time and really enjoyed the accommodations.Genuine Hotels.com guest review
"Adequate Big Hotel Experience"
Generic large hotel. The location was great and the room was clean but service was a bit lacking. Since there are no coffee makers in the room I had to spend over four dollars for a cup of mediocre coffee in the overpriced lobby snack shop. Overall it was an OK experience and I did get a good rate.Genuine Hotels.com guest review
"Trouble Checking In"
The stay was great and the hotel was immaculate. My big complaint was that it took almost an hour to get checked in and that was in the Hilton Honors line. They had staff handing out waters to those in the Honors line too, which should have been for everyone, or no one, and those people should have been checking guests into the hotel, not handing out […] water to people they perceive as being more important. Read moreGenuine Hotels.com guest review
"Not so great"
Rating were good, price was fairly high for what you get. There was a water leak near the elevators, sheets and bed skirts were stained with black marks. Beds were very old feeling, not firm at all. The window did not close all the way allowing street noise. Walls were paper thin. I heard the guy next door talking half the night. I expected more from […] a Hilton and got a lot less. I stayed at several other hotels in the immediate area on prior trips and will likely go back to one of those. Read moreGenuine Hotels.com guest review
"Central Midtown Location"
Very satisfied. Courteous and helpful staff.Genuine Hotels.com guest review
"close to transportation and shopping"
It is a great location with a spacious facilityGenuine Hotels.com guest review
"CONVIENT TO EVERYTHING! ALSO BEST BREAKFAST"
3rd time NY vacation visit in last 40 years. GREAT AREA Wonderful breakfast. those dinning room and omelet cook are JUST THE BEST!Genuine Hotels.com guest review
Room was small, not very clean (had some used Q-tips on the floor), shower drain was broken and did not work.Genuine Hotels.com guest review
We have a good experience at the hotel, except for a little misunderstanding at checking in. My husband, my Daughter and I, were celebrating my Daughter's Fifteen B-DAY and the hotel was advertized as "City View" which she was excited about, so we talked to the desk person (she was not very nice) she changed our room but it was basically the same view. […] Other than that she had a blast..!! Concierge all of them very nice!! restaurant very nice and efficient and our room was cleaned in time everyday. Carpet needs to be changed definitely it looks not clean..GREAT LOCATION very quit at night we loved it..thanks!! Read moreGenuine Hotels.com guest review
Really nice hotel. Great continental breakfast. Staff helpful and friendly.Genuine Hotels.com guest review
Great customer service and location! The room was spacious & clean. The tv didn't work upon our arrival but the replaced it within 10 minutes! Will stay again!Genuine Hotels.com guest review
The hotel is in a great location...short walk to all the great spots: Times Square, Rockefeller Center, 5th Avenue shopping, Central Park! Easily accessible by subway for toting that luggage! Have read other reviews of hotels in the area and did not encounter any of the issues reported...noise level was fine (even with many groups walking around), elevators […] were quick, and room was fine especially for a short stay. May have upgraded to a larger room if the stay was going to be a few days! Great "stay-cation" location for New Yorkers! Read moreGenuine Hotels.com guest review
"Great hotel and location"
The hotel was in the heart of the city and the room was great.Genuine Hotels.com guest review
Staff very friendly and accommodating...nice hotel...area in herald square so not amazing but it was pretty quiet for being on the 5th floorGenuine Hotels.com guest review
"Not King Size Bed as advertised."
This is the third time at the Hilton Hotel and it was not a great experience. The location is extremely closed for our client business. It is only a few blocks from St. Patrick's Cathedral, Times Square, Central Park, Rockefeller Center, and the Milos Restaurant which we love. I booked this hotel through Hotels.com and on the description it said premium […] room with king size bed. When we finally got to the reception (20 minutes in line), we were informed that we have a queen bed. The hotels attitude is the rooms are booked as one bed. (One bed means any size). The rooms (standard room with one kind of queen size bed) was smaller than expected with a much smaller bathroom. We were lucky to get two rooms that have been renovated. The toilet area was very crowded and almost made it impossible to reach the flush mechanism. The service was good and the wifi is slow and pricey. The location of the hotel is very convenient for driving also. Views are not as great as other close by hotels. Not all floors and rooms are renovated, so ask for an updated room. The only negative was the bathroom did not have space to place personal toiletries. I had to call the front desk for toiletries missing from the bathroom. The hotel was very quiet, very unlike most hotels which are noisy due to the traffic in NYC. If you book with Hotels.com you will not get a king size bed!!!!!!!!!!!!!!! Read moreGenuine Hotels.com guest review
Under-impressed for a Hilton hotel.Genuine Hotels.com guest review
our first time in the city. love the place, the hotel location is great and near eveything!!!love the breakfast!!!Genuine Hotels.com guest review
"Overall Not Bad"
Pretty good overall, but all bathroom fixtures about to fall off. Door handle actually fell apart in my hands.Genuine Hotels.com guest review
"Great hotel and location"
We stay here each time we visit NYC. It is modern and clean with large standard rooms for NYC. It is within easy walking distance of 5th ave, time square & Central Park. We drive down from mass and it is easy to drive straight to hotel and park on site, there is always spaces. I manage to get for about $300/night on hotel.com.Genuine Hotels.com guest review
"best location in midtown NY"
Close to all the major sights and easy access to subway. Room itself was a bit drab and in need of updates, but we didn't spend much time at the hotel.Genuine Hotels.com guest review
Hotel in great location. Hotel was very large so felt NO personal service. Rooms did NOT have coffee makers in them if you wanted a cup of coffee in the morning you had to get dressed and go to the lobby and purchase an overpriced cup of coffee. After placing a complaint my husband was given one voucher for each of our remaining days for a complimentary cup […] of small coffee.Even so after a late night out on the town bar hopping who wants to get dressed and go down and get their own coffee? Read moreGenuine Hotels.com guest review
"Great Plqace in the middle of it all"
The Hilton Midtown is a great place in the middle of it all in the "midtown" area. Close to the theatres, Central Park, Columbus Circle, Times Square, Broadway..........Great location, great service and if you shop you can get a decent price.Genuine Hotels.com guest review
Very nice hotel! Rooms need updating! Otherwise very nice!Genuine Hotels.com guest review
Its an OK hotel. OK and that's it. Its no 4.1 star hotel by any means. 4.1 star hotels have down pillows not foam. Hallways and carpet are very old and outdated. Would not return for the money spent.Genuine Hotels.com guest review
This was the perfect location. Subway stops were close-great neighborhood. Our room was quite. Would stay here again and recommend to friends.Genuine Hotels.com guest review
We were there for two nights. Very conveniently located, within walking distance to times square, Rockefeller center and central park. The falal guys food stand was just across the street, which was a plus. Get the mixed, chicken and lamb bowl. Only complaint was that our trash can wasn't emptied from one day to another and I had placed food in trash. […] I would stay there again. Read moreGenuine Hotels.com guest review
"Love the hotel !"
Love the hotel , the location and the services!Genuine Hotels.com guest review
"Service and cleanliness lacking"
After waiting in line to check in for more than 45 minutes late on Saturday night with 3 young children in tow (long line and only one person working desk) we got to our very spacious room and pulled out the sofa bed to find it soiled with food stains and crumbs. There was no extra bedding or pillows. We just needed to get our kids to bed! The housekeeping […] manager was unconcerned although our housekeeper did her best to correct the problem. Only redeeming factor was that the general manager discounted our rate for the night. Overall not a great experience but I will say for the price it was the largest NYC hotel room I have seen in a good midtown location. Beds were very comfortable but pullout not so much. If the price were right I might try again. Read moreGenuine Hotels.com guest review
The phone in my room did not wok and the repairman insisted that it did. I could not make or receive calls which is very dangerous. I was upset that my friends could not get a hold of me when they wanted to get together. No one seemed to care. I made three requests for repair. I had to go to the front desk to check out because I couldn't use my phone […] for easy check out. Read moreGenuine Hotels.com guest review
Good overall value, clean room and excellent location, do purchase the breakfast option as you will save time to enjoy the cityGenuine Hotels.com guest review
Overall wonderful experience. The only thing that kept it from being a 5 across the board was the time it took to check-in.Genuine Hotels.com guest review
"Great hotel, busy and great location"
We enjoyed our stay, the toilet cover needed to be changed which should have been done before we arrived. Very disappointed that they did not offer baggage storage complimentary, it was $3.50 per bag. Would stay there again! great location.Genuine Hotels.com guest review
"Candy on floor"
There was candy from previous guests near the window. Obviously was not vacuumed in that area. Also my own pillow from home was taken during sheet change. I had this pillow for ten years.Genuine Hotels.com guest review
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