Hilton New York - New York 40.76225, -73.97874

Overall our stay was good - our only complaints are the bed & pillows were uncomfortable and we couldn not adjust the temperature in our room (we put the thermostat down, but it never changed, making our room too warm). The staff was friendly and the hotel was clean.

Stayed in the Executive level, which was convenient and nice to have continental breakfast and a beautiful large lounge with views in 2 directions. However, the lounge got very busy during breakfast and hors d'oevres hours. Their cash bar served a very cheap bottle of wine ($7 a bottle) for $12 a glass. Hotel has a great location, but it's very busy inside. Elevators are very busy. They really need to get rid of the Hilton Club desk - the men there shout at you every time you walk by to get your "free gift" and look at timeshares or whatever. Incredibly tacky!

Though we live close this was our first stay over in NYC. Although it wasn’t clearly marked the Parking garage 100ft down the left side of the Hotel was convenient with valet parking and a door right to the lobby. We sprang for the Executive level which got us to the 40th floor with breakfast. The room was alright. Full beds instead of 2 queens was a little tight and no flat TV didn’t kill me. The View was neat even if it was just of surrounding buildings for the kids. My niece works in the Rock and we had a sky view seat to the Christmas tree lighting. But arriving back at 11:00pm looking for some room service, we were told it would be an hour and 20 minute wait. That was ridiculous so I had to stroll out to a local pizza shop. When we finally got to bed I tried to turn down the thermostat and got no response. 73 felt way to warm to sleep so I had to open the windows and got a bit of street noise all night, but the beds were top notch comfortable! And the Hotel itself was very quite. In fact I thought we were the only ones on the floor until the next morning when I saw all the complimentary newspapers at the doors. All in all nice, but bring food and a fan.

Great central location and comfy beds.... all else (impersonal service, stuffy outdated rooms,a/c that did not work, loud elevator noises, ...)not worth the money.

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Hotel was covienent. Room was small and warm but comfortable. We did not have bath towels but had no trouble getting them. Staff was pleasant and accomodating. Would stay there again for the right price.

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Way over price 6 people and 2 were children, Our breakfast was 163.00! We had to talk to 3 people before they changed it.

Great location, but room view was not a city view as expected, it overlooked a roof. Upon check-in, we made sure they knew we needed a roll-away, but it was not in the room as expected, when we returned that night, late. We had also booked a supposedly big enough for a roll-away, but it was extremely crowed with it in the room. They were very busy and crowded,not overly personal at check-in or in the bar/ restaurant areas. Personal service does and should matter, even in NYC.

This was our second stay at the Hilton; we'd had a great experience on our last visit (good size room on the 20th floor, quiet, comfortable and clean). This time around, we were on the 5th floor, it was as though all the families were packed on that floor (noisy), the toilet bowl was cracked, the bathroom was ready for some major repairs (leaky faucet). I will say, however, that the beds are always comfortable at the Hilton and the bed linens are of high quality - it's a trade off.

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I stayed at the Hilton for a conference which was being held there. For this reason, it was extremely convenient. Outside of this, I would never go back to this hotel. First, I was placed in a room directly next to the elevator shaft, which I heard all night long. There was "no other available room" to move to. The room was too warm, and the climate control did nothing to improve it. (Although we had the thermostat set to 64, the room progressively got warmer, until by the last night, it was 76 degrees). The shower curtain was dirty. Additionally, the hotel "nickel and dimed" us: $14/day for internet access (as if this were a precious commodity), $15/day for use of the gym (really? access to the gym isn't included???). No bathrobes. Basically, this was an overpriced motor inn.

I asked for a room on a higher floor which gave me an outstanding view, and the room was very quiet. Great location.

Lacked the usual attention given to guests at other Hiltons. Too large for my liking.

I lived in Manhattan for over 20 years and have since moved to CT, I had family in town and we wanted to spend a few days in the city without going back and fourth, I walked past the Hilton a million times, but had never stayed. I wanted something in midtown, but not crazy over populated where you are overwhelmed the minute you walk out of the lobby. The Hilton is the perfect location quaintly nestled between the hustle and bustle of Times Square and 5th Avenue- believe it or not, but it has more of a neighborhood type of feel and right near the heart of Central Park. Also the Hotel was so well contained one did not have to leave the premises to acquire many amenities such as food, beverage and shopping.....what more could a girl ask for!

My husband and I lived in NYC for 4 years back in early 2000 and loved the Hilton. The location was wonderful and the service was great. Each question that I had addressed to customer service on the phone or the conceirge was answered pleasantly. I highly recommend it!

The Hilton New York is a very nice hotel. Housekeeping is not well coordinated and one time I had to go into the hall to ask two maids to stop yelling at each other when I was trying to take a nap.

We stayed at the Hilton for the NYC Marathon 2009 and found it to be comfy, well-kept and in a great location. Hotel staff was extremely helpful. We were close to Central Park and Times Square. I did not realize that dogs were allowed in the hotel, but someone on our floor had one that was fairly noisy.

We stayed at this hilton it was nice it had a restaurant and it was near everything the only bad thing is parking cost alot they do have a parking gargage but its valet only so if you can help it find another parking lot if you drive in other then that its a nice hotel with clean rooms and alot of activity No swiming pool:(

All expectations were met, which for a NYC hotel is somewhat unusual in this price range. Many NYC hotels charge about the same or more, and often come with a number of unpleasant surprises. Room service is expensive. Location is great. Go for a king vs queen room as the extra $20 bucks is worth it. I will stay there again. Cheers!

I have stayed here 3x before but this room was obviously redone by a designer that understands a travelers needs. The handicapped bathroom was perfect, walk in shower etc.. The bedroom was done with a long curved ceramic? type counter the length of long wall for TV and desk. Plugs everywhere for your recharging needs. But what I really loved was the large oval table that pulled out from under the desk. Very comfortable room!!!

I was impressed with how quiet the hotel was which allowed for a great nights sleep. The location is blocks from Times Square, 5th Ave., Central Park, restaurants, transportation and more.

If you are planning a trip to NYC, you would be foolish not to expect big prices virtually everywhere (exception: corner diners). While the NY Hilton was not The Plaza, it is a nice hotel in a terrific part of the city, which is what you want in a New York hotel. Only complaints: wireless internet cost $15 per day and the reception was awful; you can't even use the work-out room without forking over another $15 (that's pretty desperate); got charged $4 for an oreo snack pack from our room bar (again, desperate). Aside from the ideal location, our favorite detail was the Dunkin Donuts hal a block away!

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Having 30 years in the hotel restaurant Business I expect more than the normal guest. The Hilton exceeded my expectation. Their staff is not one you would normally see in NYC, very friendly and attentive. I will definitely not shop around any more. Hilton is my hotel of choice in NYC.

This was a great hotel to stay in. We just stayed for one night, but it was perfect. We checked in as a kiosk in the main entrance, so we avoided the big line. It printed our receipt and keys right there and we went up to the room. The location and condition of the hotel was fantastic. My only complaint was that the air conditioning in the room didn't seem to work well. I woke up in the middle of the night and tried to crank it as low as possible, but it never seemed to cool down. The staff at the restaurant the next morning were extremely friendly and helpful. They made everyone feel very welcome and they truly seemed happy to help. The cost of the breakfast was expensive, but it was great (and it's NYC... everything is expensive!) Overall we had a wonderful hotel experience and I would definitely recommend this hotel to anyone traveling to NYC.

A bit pricier than other options in Manhattan, but for about $100 extra you get a lot for the money. Spacious room with sofa, comfy king bed, killer fitness center, and a prime location across the street from MoMA. All the usual Hilton amenities, too.

Hey, its NYC and the rooms arte used 365 days a year, so they are worn, but who cares, its Manhattana nd its better to spend your time where the action is. Over-all, it is about the cost and for the cost this was a great value.

Great location, but this hotel is lacking in hospitality. Self-check-in works fine and gets around the check in line at the counter. That's a plus. TV in the elevator is a big minus. Our room was small (not unexpected) but comfortable. The bath/shower fixtures were broken, but managed to get them to operate after some fussing. Walking across the lobby was an exercise in avoiding the Hilton sales staff trying to get us into their time share. The restaurant breakfast buffet should be avoided.

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The location was great. The staff are very nice.

close to Central Park, excellent transportation area, one block away from Time Sq. and most importantly the best New York Pizza Ive ever had on 37th and Ave Of the Americas, ANGELO'S, try the sundried tomato pizza, to die for.

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I have been charged twice for thinks I have never use : the first is for a movie I have not seen, and the second charge have been made after my check-out, so I have still no answer about my question for explanation.

This hotel was in a great location. Across from the Museum of Modern Art, Folk Art Museum and near enough to Broadway that we could walk to the shows and restaurants. Not as busy or touristy as Times Square and not as noisy, either. We would certainly stay again if in NYC.

We were in NYC for a long weekend. The location was great and we paid for it. All the places we went were within walking distance. The ticket people were great and helped us find the best way to accomplish our tourism list. The service was good - they responded to all our problems: bedding, mechanical and plumbing. However, we were too close to the banquet room where apparently a party went on late into the night (loud bass). The maid walked in on me and I didn't hear a knock. Don't go out the front door (use the sides) because the smokers are overwhelming! The doorman was rude to my driver by banging on his car before he could open the trunk.

Was about $70-100 more expensive than I'd consider worthy, but I had no choice that one time. Overall, really nice hotel and staff.

Great customer service, very friendly and knowledgable people. Close to shops and restaurants.

If u like Mid town Manhattan then this hotel is the place to stay on a medium sized budget. Clean, friendly, and convienant for business or pleasure.

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This is the second time I stayed at this hotel during the summer of '09. I was so pleased with my first visit (the location and quality of the room are great) that I returned once again. The second visit there was a problem with the room safe - it beeped all night - but the staff made it right and put me in another room. I understand that sometimes things malfunction, but I feel like I can count on the quality of customer care at this hotel. I will continue to give them my business.

This hotel could not be in a better place. Close to Broadway and Central Park. We enjoyed our stay. I thought the staff could have been a bit more hospitable but that's NY. The room was spacious and clean. The price was high for a Hilton.

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This property is a little worn. Our room had a broken doorstop to the bathroom, which meant that the bathroom door wouldn't close. The closet doors closed, but just barely. Several lamps were not plugged in, which meant we had to crawl behind curtains to figure out where the outlet was. There was a fair amount of hallway noise leaking into the room. The upkeep and attention to detail were lacking. The location was very good and the price was pretty good for NYC, so overall I would recommend this hotel, but with some reservations. Definitely didn't compare to the Marriott Marquis in Times Square, which is where we began our stay.

Very nice hotel. Clean, nicely designed. Room was ready on time and was reasonably sized (considering the hotel's location). Bar service was slow. Everything worked properly.

Comfortable, convenient, helpful and courteous staff, beautifully decorated.

Our room was clean and spacious,the location was ideal for our weekend excursion, but our experience with the staff was less than average. While checking in, a woman jumped in front of me to ask a question, so I was asked to wait a moment. A moment became 15 minutes, which was not the problem, the problem rose when other staff members saw me waiting and never offerred to help me. The concierge was rude and seemed bothered when I asked her to recommend a moderately priced steak house in the area. After those two experiences, I avoided contact with the staff. I would recommend staying at this hotel, because other than the 2 unpleasent experiences, all else was perfect!

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