"Midtown hotel is pricy"
There's not really anywhere to eat in the hotel and the one spot to grab food was crazy expensive. The hallways leading to the room were pretty scuffed on the walls, but the room was clean and very nice, albeit smaller than expected.Genuine Hotels.com guest review
"Great Rooms, Elevators Need Improvement"
I enjoyed my stay at the Hilton; the rooms have been remodeled and are beautiful. The only thing I could say needs improving is the elevator service. At any given time during my trip one of the 3 elevators that went up to my room was out of service, resulting in long delays going out and back to the room.Genuine Hotels.com guest review
"Great Hotel and Staff"
Wonderful and attentive staff. Highly recommend for business and vacation travel. Plan to stay again in a few months.Genuine Hotels.com guest review
Room was nice. Shower was dirty w hair. We went to see billy Joel. We can back around 11pm. There was no place to grab a bite to eat. Just a take out stand. We asked concierge where we could go. She told us 1 block over and 3 blocks up! That was disappointing. The bar/lounge was the only place open in the hotel other than the takeout room, and they […] didn't serve any kind of apps or anything. Just seems short on amenities for such a large hotel. I think it's terrible when there's nothing to do inside your hotel on a Saturday night, except keep drinking in a crowded bar. Read moreGenuine Hotels.com guest review
Booked an online deal for a great rate. Upon check in hotel upgraded us to a bigger room. Staff was very nice. I hope they continue to run specials for rooms at reasonable rates. It's a great location!Genuine Hotels.com guest review
"perfect location but old facilities"
The location is perfect especially during the new years eve. But the room is quite old fashionedGenuine Hotels.com guest review
"Great time in NUC"
The room had a few issues when we checked-in but they resolved them promptly without disturbance. The Executive Floor is the best deal going. The access to coffee and soft drinks is a great money saver especially in Manhattan. The breakfast and snacks were also a nice touch so you didn't need to go out for 3 meals a day. Great hotel, great location […] and a great time! Read moreGenuine Hotels.com guest review
The family had an enjoyable stay. The hotel was very crowded as there appeared to be a number of conference guests. Notwithstanding, staff was very friendly and helpful. The room was smaller than expect but good for NYC standards. Overall very satisfied with our stay.Genuine Hotels.com guest review
"Great Stay For a Great Price"
The room wasn't ready early but there were plenty of places to eat or just to sit and relax within the hotel. Only one complaint and that was the cleaning lady banging on my door at 9am. Checkout is at noon. I didn't expect to be waken up not once but twice before I had to run to the door and put the DND sign up.Genuine Hotels.com guest review
Stayed here one night for business. Definitely a big hotel, sometimes hard to catch an elevator (one of the three serving the floor I was on wasn't working either). Nice, not overly fancy, but met my needs for the night.Genuine Hotels.com guest review
"20 year anniversary"
We paid to much,based on what others paid. The hair dryer in the room did not work, and it took us an hour plus a phone call to the management to finally get a new one. I always stay at Hilton's, this was the worst experience,I am going to chalk it up to being way to busy. Get it right next time.Genuine Hotels.com guest review
"Greetings from the Front desk."
The hotel charged my credit card twice upon arrivel. It to me three days until someone did something. The service and attitude from the man who checked us in was terrible. Also the woman i front desk and the temp for the manager. I have never experienced this before at any Hilton, and we have stayed at many. This is the last time at this Hilton. Not […] recomended! Go to the other Hiltons in Manhattan. Big and bad service. Read moreGenuine Hotels.com guest review
"Great vacation spot."
Great location. Friendly staff.Genuine Hotels.com guest review
"New Year's Eve"
We had a great time at Hilton we were sad to leaveGenuine Hotels.com guest review
The hotel location is excellent and the room was very comfortable. The only problem was that my key got deactivated and housekeeping called front desk to have it ready. When I arrived front desk the line was immense and the lady from hilton executive honors was so rude and told me I had to wait (1 hour) really. It wasn't my fault both keys were deactivated. […] They thought I was doing check out that's why the deactivated them. Everything else was good. Read moreGenuine Hotels.com guest review
"nYC Hilton Midtown"
Excellent. Nice exec suites and workout facilities were excellent. Exec lounge was also very nice & well stocked.Genuine Hotels.com guest review
"Quick holiday shopping"
Up to NYC for an overnight holiday shopping trip. Hotel was OK, not horrible but not great either. The room was small, as expected in NY but actually very oddly laid out which had my husband and I tripping over each other. Bathroom was tiny -- this would not work for big or tall people! Worst was one of the elevators was not working - which meant that […] you could wait 45 minutes to get into an elevator. The morning we left we decided to use the stairs rather than continue to wait -- we thought going down 35 floors couldn't be that bad. I couldn't even move the next day! Overall good location, hotel just meh. Read moreGenuine Hotels.com guest review
"Crowded but comfortable"
We stayed during the week between Christmas and New Year's. The hotel and neighborhood were packed; staff and facilities were straining to keep up with the crowds. Though the lobby and concierge desk were mobbed, the rooms were comfortable and attractive, the location was very convenient, and food was readily available at the lobby snack bar/take a […] way. Read moreGenuine Hotels.com guest review
Perfect except for the line at check out. I was in line with what I expect from a 4-star hotel and the location is perfect if you are being a tourist.Genuine Hotels.com guest review
"Excellent location, great staff"
Location is excellent. The staff was excellent--remarkable since it is during the Christmas-New Year's rush--and very friendly. The hotel needs a little upgrade but is still is good shape.Genuine Hotels.com guest review
Basic hotel and will never return. Run like a circus.Genuine Hotels.com guest review
I would not recommend this place to anyone who does not want to sweat in their room during their stay. I normally enjoy staying at Hilton hotels, but this is the first time I stayed in one with no air conditioning in the room & when I called the help desk to inquire why our thermostat was not working I was rudely told like I was some sort of idiot that […] if I was hot I should open a window. Considering it was 55 degrees outside & the window opened less than 2 inches (no exaggeration there), that accomplished nothing. So for 4 nights at $450/night I had my clothes stick to me while I slept. I'll never stay here again. Read moreGenuine Hotels.com guest review
The hotel was very nice, friendly and service was great. My only complaints were that check in says 3:00 p.m. and we were not able to check in until after 6:00 p.m. and then the one bathroom was not real clean. We did travel the day after Christmas and I will give them the benefit. I would definitively stay here again, but I will make sure to check […] the bathroom before I bring my bags up. Read moreGenuine Hotels.com guest review
what a good price for what we received/// a holiday week night included breakfast for 2... at a fraction of what was expectedGenuine Hotels.com guest review
Absolutely fantastic stay! Can't wait to return again!Genuine Hotels.com guest review
"Carded at the hotel entrance"
The hotel is ok. I had a terrible experience on my ladt night at the Hilton Midtown Manhattan - went to the drugstore with my kid to buy medication and upon my return there was a man standing near the entrance door and he said something to me I couldn't quite understand. He spoke louder and very rudely indicated we needded to show him a room card - […] with dismay I noticed I'd forgotten mine in the room and told him I was just going to get a copy at the front desk. He then demanded my daughter and I to step aside and not move. He then radio'd the front desk and in a very broken English could barely pronounce my name. He finally got the clearance and grudgingly released us. I told him I'd reporting his bad behavior to management and he responded: "yes, you go do that" Never ever had in my life been asked for a room card upon crossing the entrance door of a hotel. This was a bad experience which put a damper in an otherwise nice family vacation! Read moreGenuine Hotels.com guest review
"Xmas in NYC"
The stay was nice, however, I paid for a queen or a king bed and we got a FULL...not happy about that. The room was on the 44th floor with a GREAT view.Genuine Hotels.com guest review
"Great Hotel - Great Location !!"
enjoyed our stay very much - the only issue was the heat - we could not put the room temp higher which meant cold nights ! - Margaret Cerulo dates 12/22 to 12/24Genuine Hotels.com guest review
"Disappointed in the Hilton brand"
The entire hotel including our room was hot and the air conditioning was disable because it was cold outside. They told us to open the Windows which helped but the constant car horns and sirens was too loud to sleep. The bathroom sink top extended almost over the toilet so for a big person it's very uncomfortable to use toilet and to flush you have […] to reach under sink top. No coffee machine in the room and they don't take room service request the night before. Bad facility for the price good people and service. Read moreGenuine Hotels.com guest review
"Not worthy of 4 stars"
Hotel gave us wrong room initially. After complaining, we were moved to a room that matched our reservation. Both rooms were filthy. Bed skirts were stained, toilets and showers were unclean, hair on bathroom floor in second room, wallpaper was dirty and peeling off in both rooms and hallways. Pillows very stiff. Hotel was extremely loud. Elevators […] slow. Read moreGenuine Hotels.com guest review
"was hoping for more for the price I paid."
Great location, just minutes from Rockefeller Center and one block away from Radio Music City Hall. When we checked in our room was not ready. We found a maid in our room instead of a vacant suit. I went back to the desk and theh gave us a corner room to make up for their error. The view was amazing and the room larger than the one we were supposed […] to get. Our stay was pleasant but the beds are double instead of Queen it's a little tight when you share a bed. My friends were from Europe and took their Sims cards out of their cell phones. When I called the concierge, they stated it was 15 dollars to get the password! Overall, the hotel was OK but the price,I was expecting something more upscale and updated. No complimentary breakfast either. Next time, I'll choose a different hotel and see what I can get for 700 dollars for 2 nights. Read moreGenuine Hotels.com guest review
Best location! Need to upgrade carpets in rooms.Genuine Hotels.com guest review
They lost our reservation and it took 2 hours for them to find us a room and when they did it was one bed for 4 people. RidiculousGenuine Hotels.com guest review
"The rest was OK,except for hotel sanitation"
The hotel itself was delapilated,not clean,aircon i feel was already dirty,staff was nice and courteous.location was great.I would say everything was OK except for hotel condition.Genuine Hotels.com guest review
"Waiting forever in Manhattan"
Never again, and I say this every time I stay at this hotel. We could not check into our rooms at 3 and had to wait in line AGAIN just to get the keys at 8 pm. The lines to check in are ridiculous - to have to wait an hour to check in?? And I'm even a Hilton Honors so a "fast" (lol) line. There is not enough help at the registration desk, could never […] speak to a concierge on the phone, and the windows are not soundproof so it's very noisy. Read moreGenuine Hotels.com guest review
"Have time to wait?"
Great location but the wait for the elevators and crowds in the hotel made the stay only a good one, not a great one.Genuine Hotels.com guest review
"Midtown Hilton Review"
Stayed at the Midtown Hilton for an NYC Christmas weekend. I usually stay there and have never been disappointed. Great service. Spacious room. Great location. Very close to Radio City and 30 Rock.Genuine Hotels.com guest review
"Very nice stay"
I was kind of skeptical of using Hotels.com because of the reduced rate and last minute reservation (we made the reservation the day before) but all went well. The hotel was easy to find with onsite parking garage. The staff was great. We had no problems requesting extra towels and sheets for the sleep sofa. In fact the sofa was made up when we returned […] later that evening. Once we arrived the car stayed parked and we were able to easily walk to the sights that were on our list to see (Times Square, Central Park, Rockefeller Center, and Macy's to name a few). The breakfast was very good. I would recommend this hotel and hotels.com. Read moreGenuine Hotels.com guest review
"The executive suit is a joke"
I stayed one night in the executive suit. The room is dirty, especially the table. The bath tub is so disgusting. The room service seems always delaying for your request. I don't think I will ever stay in this hotel.Genuine Hotels.com guest review
Very pleasant experience with check-in, special request, and front desk assistance. Appreciate the offering of good rates around the holidays, too. Convenient and well run hotel. Thanks!Genuine Hotels.com guest review
"The best value"
We wanted a place close to Rockefeller as well as the Museum of Modern Art. We got the Executive floor and it was worth the money. The view was very nice. The room was clean, comfortable, and spacious. The cost was extremely reasonable as well. This is definitely a place to stay with a significant other for a night.Genuine Hotels.com guest review
"Getaway in the big apple"
Great view,excellent location,convenient reasonable parking.Very friendly staff.They made the stay exceptional.Genuine Hotels.com guest review
Perfect spot. Close to everythingGenuine Hotels.com guest review
"Would stay again"
Only negative was the housekeeping banging on door at 9 am.Genuine Hotels.com guest review
"Generally ok, could have been cleaner this time."
Its generally an ok hotel and in a great location for me bc my corp hq is right next door. This time around the room reeked of cigarette smoke and was pretty gross.. I let the desk know but it was too late to move.Genuine Hotels.com guest review
"Poor food options"
Hotel was fine except there was no place to have a simple breakfast. The restaurant had a $45.00 buffet breakfast which is totally unreasonable if you just want coffee and toast. My next trip to NYC will need to be a more family hotel.Genuine Hotels.com guest review
"It ain't what it used to be"
This was a real disappointment. I have stayed there many times and it certainly was not what it used to be. No longer a coffee maker if minibar in the room. Fitness center was also nit what it used to be. Important things like matched handles were missing. Trying to reach front desk in the phone , gave up after 30 rings, more than once .Genuine Hotels.com guest review
"Rooms need more amenities"
Elevators were slow. Rooms need a small refrigerator and coffee maker otherwise very niceGenuine Hotels.com guest review
"Great location and friendly staff......"
Despite some of the negative comments and reviews we were hesitant in staying here. We like trying out different hotels and locations based on what we have planned and thought we would try it out. We arrived around 11 am due to an early flight and were offered another room since ours was not ready and check in time was 3pm. We were very happy with the […] central location and clean room. We don't require daily housekeeping so we usually put out the do not disturb sign. Upon returning to our room late in the afternoon we had a message waiting telling us that housekeeping had been to our door but did not enter and if we needed anything to call. That was nice. One of the elevators to our floor was out service during our stay. Other then the wait for an elevator to get down in the mornings the overall stay was great. We definitely will consider staying here again as it is centrally located to everything for us. Times Square, Central Park, Radio City, & subways were all within walking distance. Read moreGenuine Hotels.com guest review
""Hilton Dis-Honor Member""
I am extremely loyal to the Hilton brand however I must make mention that I was not impressed with my most rest stay at your NY midtown property especially at the price points I paid for four nights. From room service coming into my room at 8:00 am on Saturday morning after a busy week of traveling and business meetings, to the entire room smelling […] like bleach from a bucket of bleach left outside my door, to the floor I was on requiring immediate updating, I truly was dissatisfied. I just stayed at your Shanghai and Tokyo facilities and they were wonderful however after being loyal for 6 years and staying at your properties all over the world, I've realized that I am not seen as a valuable guest as I never receive anything during my stays (not that I expect anything but the ROI for Hilton would only make sense but that is just my opinion) to make me feel any different although I'm e-mailed weekly regarding my "Hilton Honors" status. My colleagues continue to tell me to consider Marriott because of how they are treated and this may go onto my new years' resolutions list. Read moreGenuine Hotels.com guest review
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