"A good stay"
The hotel is great overall, except for that there is no tube in the bathroom and it get really wet everywhere in the floor..But it is ok.Genuine Hotels.com guest review
Hotel needs to provide free wifi for every room.Genuine Hotels.com guest review
"Bad service, run down/not clean room"
The location of the hotel was great. We loved that part. That said, the hotel itself for the cost was not that great. The room was run down a bit, and not super clean. But the worst part was the service. On the way to the elevator's they accost you and try to get you to come to some time share like seminar; and then later that night, just after room […] service closed (which I think is midnight, fyi), I called down to the concierge to get some plastic/or regular silverware because we were forced to get food take out elsewhere since the kitchen was closed. I was told absolutely not, and that they couldn't help me. I called twice. I even wanted to go down to the cafe in the lobby and grab some, and they said no. Really? In a $372.00 hotel room, I can't get a plastic spoon at night? I had better service in the $80 Country Inn we stayed in in PA. It was really disappointing because it was our first time in NY and we had driven all the way from MI for just that night. Read moreGenuine Hotels.com guest review
Very good except for cleanliness in bathroom.Genuine Hotels.com guest review
"Good night in NYC"
Great location, a few blocks from Central Park. Was able to go for a run before starting the day. It's also located closer to Rockerfeller center and within walking distance of the theater district. The bed was very comfortable. Got a great nights sleep.Genuine Hotels.com guest review
Great location and accomodationsGenuine Hotels.com guest review
"Great location and service!"
Stayed at the Hilton for the nyc marathon. Excellent experience, great room, comfortable beds, the market downstairs has a lot to offer (food for the room, bkfst, etc.), the hotel bar is pretty nice. The hotel was super crowded due to the marathon, but even so everything went smoothly. Highly recommended.Genuine Hotels.com guest review
"Credit card hacked"
While using your Urban food service, my credit card was hacked!!!Genuine Hotels.com guest review
"Stay Away from that place !!"
had to wait for ~1hr. at the time of check in because they did't have the room we requested (booking was done 3 wks. ago). Just when we were finally entering the room, another guest was entering because he was given the same room. had to wait for extra 1 hr to get the fridge and microwave. had to cut trip short and check out early and paid the penalty […] too !! Read moreGenuine Hotels.com guest review
Perfect Location to subway, central park and time square. This is my 7th different hotel ive stayed at and by far the best so far, I will be coming back as long as the price is right! First time driving to city and the valet was easy in and out way to travelGenuine Hotels.com guest review
"Excellent hotel...excellent midtown location."
Had tickets for the Metropolitan Opera. Stayed at the Hilton because of its location. Everyone was courteous and polite. Stayed in a newly renovated room. Would highly recommend this hotel.Genuine Hotels.com guest review
"Lovely stay in NYC"
Seriously, pay the extra money to stay on an executive level floor. We had an updated room with a view of central park. Some other reviews complained that their room was freezing but our heater worked just fine. We never made it to the eveving service at the executive lounge, but took advantage of the breakfast service several times. It was well worth […] the minimal price for the upgrade! We would definitely stay here again! Read moreGenuine Hotels.com guest review
Great, convenient location.Genuine Hotels.com guest review
"First Class Property"
Everything about this property was first class. Will definitely look to stay there next time I am in the city.Genuine Hotels.com guest review
Our stay was very pleasant. Would have liked to have a coffee pot and fridge in the room. Buffet breakfast very expensive at $45/person. The personnel was very pleasant and professional.Genuine Hotels.com guest review
The only negative was a yappy dog that barked for 5 hours straight one night. Otherwise, a 5 star experience in a great hotel.Genuine Hotels.com guest review
"Convenient and comfortable"
This hotel is right on the edge of theatre district so really convenient without feeling too chaotic. The room was perfectly serviceable and always clean and well-maintained. A lovely stay.Genuine Hotels.com guest review
The hotel is in a great location. Only a block from times square. The service was excellent. The room was mediocre. It says it's a 4 star hotel and it's a 3 at best. Shower was raggedy. Carpet was disgusting. Wallpaper was peeling. But it didn't ruin my first time experience in New York. If you're only using the room to sleep for a couple hours at night […] then it will be okay. Read moreGenuine Hotels.com guest review
Overall, very nice. We moved rooms after our first night and left an item in the room we vacated. The hotel's handing of this was laughable at best. The right hand clearly does not know what the left hand is doing. They tried to rectify, but not before about 6 phone calls.Genuine Hotels.com guest review
"Customer Service Not Great..."
The Hotel and rooms are 4*, very nice, clean and comfortable. I had a Double Deluxe room reserved but on check-in the receptionist tried to give me a King and put my buddy on the sofa sleeper. I had to be quite assertive in saying that wasn't my reservation before he went off to negotiate with his Manager after which my room was magically available. […] Was there somebody better for the room? Is my money not as good as everybody elses? And what about those guys on the Transportation Desk - slow and very pompus. I was trying to make a reservation, the woman behind the desk was on the phone for a good 6-7mins in a very casual conversation. She didn't even acknowledge me. I had to walk away. The next morning a long line at the desk so I had to skip it again. Customer Service is a huge deal in a place like the Hilton - seriously guys, you could do better than this. Read moreGenuine Hotels.com guest review
"good location for most sights"
although on the upper level cost wise you pay for what you get and we were very happy with the experience. Lack of tea /coffee making availability in the room was a big disappointment as was the availability of an in house restaurant .Genuine Hotels.com guest review
"New York Midtown Hilton"
Our stay was great. We had a corner room on the 39th floor. The room and view was the best.Genuine Hotels.com guest review
You never go wrong with a Hilton. The quality of the suite vs. the rate was outstanding. The service was outstanding. The staff, especially "Ingrid", was exemplary. I witnessed her assisting a difficult guest with model professionalism and patience. She was equally professional and helpful when she assisted me. I travel often and enjoy trying various […] hotels, including Hilton's in domestic and international cities. Finally, I am a Hilton fan now after this stay. Read moreGenuine Hotels.com guest review
Hotel has all the amenities needed in a perfect midtown locationGenuine Hotels.com guest review
"Overnight close to everything midtownv"
Nice visit. Perfect location, small room but overall niceGenuine Hotels.com guest review
"Hilton - What Happened to You?"
Felt like staying in what use to be a Grand Dame of a hotel but in a war-torn country. No services to speak of and what services they had were spiked by post-war inflationary prices.Genuine Hotels.com guest review
Hotel in GREAT location. Just Blocks from everything but just a block away enough to be quiet. Very happening hotel lobby. Be prepared to pay for everything.Genuine Hotels.com guest review
Wonderful location, perfect to Times Square, shopping, 4 blocks to Central Park, but rooms need remodeling!Genuine Hotels.com guest review
Great location Bathroom needed more counter space Beds smallGenuine Hotels.com guest review
"Love...Love...Love the location and staff!!!!!"
This is the second time we stayed and absolutely loved the location and the staff. Can't say enough good stuff about it! We had a family reunion and booked two rooms for our family and referred another family member. The breakfast package was perfect for our stay. The only negative would be the cleanliness of the room, but even that was not horrible, […] just found some trash on the bathroom floor and a toy next to the bed, otherwise ok. Read moreGenuine Hotels.com guest review
"NYC Midtown Hilton"
The staff was wonderful. My only complaint is that for $325.00, which may be low for NYC, is high for me. The paint in the shower, ceiling, was peeling and the fan didn't work. Other than that, The stay was fine.Genuine Hotels.com guest review
"Great location--hotel rooms need some updating"
The hotel had overbooked, so it took us a while to check in. They finally found us a room, and we changed rooms the next day. A bit of an inconvenience and ate into our time site seeing.Genuine Hotels.com guest review
"Convenience at its best"
Location is everything -- with just a short walk we were in Times Square, at various Broadway theaters, ahh-mazing Pizza!! (Angelo's), FAO Shwartz and other great 5th Ave shopping destination. Location is the main selling point of this hotel. My only complaints would be the slowness of the elevators, took 15 minutes to catch an elevator on the upper […] floors heading to the lobby. But, I would definitely stay here again. Read moreGenuine Hotels.com guest review
Check-In was easy and hassle-free. Great hotel with parking and easy access to everything. Very nice room - great view, spacious, comfortable, pleasant decor, well-appointed(lots of storage, electrical outlets, extra table). Staff was courteous, and helpful. We were there for two nights, and it was an absolute pleasure.Genuine Hotels.com guest review
"Worth a repeat stay."
Perfect location for a NYC getaway. Close to theaters and a host of restaurants. Room was ready on arrival. Hotel is full service. Staff friendly and efficient.Genuine Hotels.com guest review
"Staying in the Heart of NYC at the Hilton Hotel"
The stay was wonderful! I only have 3 criticisms: 1) Around 11:00 PM, the temperature dropped and the room was FREEZING. I called guest services and they explained that I could not turn on the heat because of the current season (It was ONLY October 3rd) but they immediately sent blankets up to our room. 2) Elevator service is much too slow. My husband […] and I went down for breakfast around 10:00 AM and we had to let 3 elevators pass by because there was not enough room to get on. 3) The hotel needs to expand on it's space regarding entertainment for visitors. I am sure that they could make enough space for a movie theatre/bowling alley/game room that could comfortably accommodate 800-1000 people..... this would be very useful in the event of bad weather in NYC and the visitors do not have to shrug outside for entertainment. It really is a wonderful place to stay! Read moreGenuine Hotels.com guest review
"Time to look elsewhere..."
Have stayed here 6 times in the last 2-3 years. Always liked the location. This time the room was freezing. Maintenance never came to fix it so we were freezing cold all night (thermostat said the room was 66). We were also given an occupied room when we originally checked in. Had to go back to the front desk and was issued another room and given […] a code for free wifi for our inconvenience. Seriously? It's 2014. I have data plans on my cell phone and iPad. Offering my free wifi is useless. Maybe it's time to choose a different brand for all my upcoming NYC trips. We'll see if management decides to step up and do something. Read moreGenuine Hotels.com guest review
My stay was nice. The hotel location make it convenient to shops, shows.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
Nice hotel. Great location.Genuine Hotels.com guest review
"Excellant Place to Stay"
The motel was great. Staff was extremely helpful. Will stay here again. Only draw back was that it took a long time to check in.Genuine Hotels.com guest review
"Would stay here again"
Stayed here for a couple nights because of the location and description of beds. The hotel did not disappoint. Midtown location is excellent and the beds were comfortable. Room was very quiet and clean. Hotel bar is a bit pricy, but that's to be expected, particularly in NYC.Genuine Hotels.com guest review
This is a Fantastic Hotel and I will be staying here again. I arrived in NY early, around 10am, and went to the hotel for early check in. I was granted access to check in early for a $25 fee; and the front desk was kind enough to upgrade me to the Deluxe Room for free, which would have been a $30 fee. I got to the room and it was clean, spacious, and […] the bed was. comfortable. The in-hotel restaurant Herb N Kitchen was delicious. I was surprised at how good they were; I ended up eating breakfast lunch and dinner there. Overall it was a Great, comfortable, friendly hotel. It's in a Great location in the city, and it was safe. Wonderful Customer Service. Read moreGenuine Hotels.com guest review
Clean facilities, friendly staff.Genuine Hotels.com guest review
"Rooms Need Renovation"
Room 3530 is borderline gross. Carpets are stained and door frames rusting at the base. Bathroom is small and awkwardly laid making it almost impossible to flush the toilet while standing. Worn out decor clearly created the sense that the room was not clean. Business associate and Hilton Honors member had a room that had clearly been renovated recently […] that gave it a completely different feel. Rooms with two double beds are larger than standard room with one king. Hotel is centrally located relative to business interest, shopping, theater and restaurants. Gym is above average. Functionally the hotel is more than adequate but make sure you get a renovated room or you will be dissappointed. I would go back for short business trip but not for a holiday with family. Read moreGenuine Hotels.com guest review
Good spotGenuine Hotels.com guest review
"Best NYC Experience Yet!"
My wife and I were surprised by our stay at the New York Hilton Midtown. Over the past three decades, we have stayed in everything from budget city hotels to five-star extravaganzas, paying over $1,000 a night on some occasions. This hotel was as fine as the finest -- clean, spacious (relative to New York City), up to date, and central to just about […] anything one wants to do in the city. The staff was warm and responsive, and the price was better than anything else in its class. Read moreGenuine Hotels.com guest review
"Hotel was gorgeous."
We went for a special occasion . The staff was wonderful. We love the city and everything was in walking distanceGenuine Expedia guest review
gave me doubles instead of king bed that i booked. a hot shower set off the smoke alarm each day. cleaning lady tried to come in at 8am the day of checkout, which never should happen in a hotel. overall the hallway noise is a bit worse than most hotels (they need better doors), but wasn't worth complaining about. On the lower floors (i was on 19) you […] can hear police sirens, but not the honking cabs, probably would be worse on the lowest floors. Location is perfect. Read moreGenuine Hotels.com guest review
Room was very noisy,there were garbage trucks on the street which would start banging and beeping 10pm for couple of hours,stop and start again at ungodly hour at 4am.Complained 1st night security and superviser came were very nice and concerned but did not do anything.So no sleep for two nights.I complained at checkout and guy rudely told me no matter […] what side they gave me the room it would be noisy..No coffeemaker or fridge in the room either.So much for 5 stars!! Would not stay again or recommend. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )