"walk to everything!"
we had a GREAT stay, for our daughter's NYU grad week-such an easy walk to Radio City Music Hall, and wonderful restaurants, and Central Park -just loved that in the early morning followed by a stroll down 5th Ave. I grew up in NYC, and this area is pure magic. Hotel staff were SO helpful-big fitness center, reasonably priced parking for our car for […] 2 days, and super convenient coffee and meals available in the lobby. THANK YOU! Read moreGenuine Hotels.com guest review
typical NY hotel dirty around the edges but overall good stay. witnessed a shouting match by the hotel valet and other taxi drivers. Not good customer service to say the least. surprised by that CONSIDERING it was a Hilton Hotel, would have expected better from them. on a good note the bed was super comfortable with great towels,sheets, pillows.Genuine Hotels.com guest review
"Overnight in NYC"
This was our second stay at the NY Hilton Midtown, which we re-booked because of its convenience to where we had to go. However, I was a little less impressed this time around. We arrived around 8pm on Friday, 4/25, and were told our room was not ready yet. Our options were to take a room with one king bed or come back in an hour. We opted to wait since […] there were 4 of us staying in the room (2 adults & 2 kids). Needless to say, the kids were exhausted by the time we got into the room. We were in a standard double on the 42nd floor, and the wait for the elevators was pretty long (some of the guests were less than courteous when it came to letting people on or off). The room was fairly clean, minus a pair of tweezers and a few empty wrappers we found on the floor. Because we booked through Hotels.com, we had free vouchers for the breakfast buffet, which was good. There were many hot and cold options, and even though it was crowded, we were seated right away. Had we not had them, I probably wouldn't have gone because there's a great deli just across the street where you can eat for about half the price. The one plus was that we were able to get a 1:00 check-out on Saturday, and even though it was a very short trip, we were generally pleased with the accommodations, esp. considering the overall cost of the hotel and its convenience to Rockafeller Plaza and Times Square. Read moreGenuine Hotels.com guest review
Room was very comfortable , Hotel staff was very friendly and helpful! will definitely stay here again!Genuine Hotels.com guest review
The hotel is horrible. It seems the carpet has not been changed for over 30 years.Genuine Hotels.com guest review
"Executive level not worth the price!"
Great location, service not aligned w the price. We checked in 4 persons. No mini bar, not enough towels, cold bed sheets. Executive level facilities and breakfast absolutely not worth the price - very simple and cheap breakfastGenuine Hotels.com guest review
"Location Location Location"
Hilton is a great brand and you can always depend on a consistent quality. In the last four years Ive stayed at this hotel when I visit NY. Its a good place to stay. Overall, the condition of the rooms and the property is good. I have seen the hotel upgrade here and there and continue to keep up with updating.Genuine Hotels.com guest review
"Perfect location. Easy to find. Easy to park."
Delightful time, close to everything I needed. Helpful staff. Loved the room. Just left my suv in the garage and rolled right up to my room. Would stay there again definitely.Genuine Hotels.com guest review
"Good location, but the bedding was not comfortable"
The location of this hotel is very convenient for business travelers like me. But the bedding was not at all comfortable. Maybe I have been spoiled by comfy bedding at other hotels, but I am disappointed by the thin blankets on my bed. Also, my room had a funny hospital smell.Genuine Hotels.com guest review
"Good location, good service, clean and comfortable"
The location is very convenient to both Times Square and Rockefeller Center, as well as the MoMA. The desk staff was very accommodating, I had two separate reservations, one over the weekend for personal use and one on my corporate account for the conference, and they were able to combine them so I could stay in the same room with minimal fuss. Only […] two minor criticisms, first the speed of the elevators, which was often ridiculously slow. Second, the walls weren't particularly thick, so that I was able to clearly hear the discussion of the couple in the room next to me, which wouldn't have been an issue if they didn't keep the same hours as hamsters. Read moreGenuine Hotels.com guest review
We had a nice stay. Clean, comfortable room...decent size for NYC, especially for the price. Great location! We've stayed here before & definitely will stay again.Genuine Hotels.com guest review
"Mother's Day Gift"
Every year, my mother and I spend the day before Mother's Day in Manhattan. We see a ply and have a great dinner, but the most important part of the trip is the hotel. The Hilton was terrific to us and our room gave us a view of Central Park. We couldn't have been happier with the overnight stayGenuine Hotels.com guest review
"Close to american girl"
Great hotel for an overnight visit after going to american girl store. Beautiful room. Kind and helpful staffGenuine Hotels.com guest review
This hotel is close to everything. It's a bit pricey for what we got but so are most rooms in NYC! The room was nice and comfortable and had part of the view of Central Park, which was beautiful...IT was also very quiet, which is an achievement in downtown Manhattan. I do recommend this hotel if you need to see some sights and can walk a bit. It is […] also around the corner from the Empire State Building landmark. Read moreGenuine Hotels.com guest review
For a hotel with 2,000 rooms, it is remarkably efficient. But a lack of eating facilities leaves a bit to be desired. I often prefer to rely on in-house restaurants when travelling on business. This property has only one. A pretty good if uninspiring breakfast, saved by the enthusiasm of the chef doing the excellent Spanish omelette with extra cheese. […] That's something special to look out for. Read moreGenuine Hotels.com guest review
My reservation for which I provided to hotel.com an $deposit months earlier was not honored. My reservation was for 2 rooms with 2 beds each at $807 per night. I called early in the day to reconfirm and to state i would arrive late 10 pm. When I arrived I was told only two beds were available. I stated that was unacceptable. The agent went into the […] office. After 15 minutes another person was offered a room with 2 beds. When I complained that agent went to the office. Eventually I was given 3 beds with a promise of 4 the next night. In the morning as directed I moved out if the room gave the key at desk and asked wheni could move into the new room. I was told that a time couldn't be given.. When I returned after touring. I was told my room had been given away because I didn't return by 6 pm even though my credit card etc was still being charged a night. After much inconvenience a room was found. It wasn't a pleasant experience Read moreGenuine Hotels.com guest review
"Upscale and convenient"
Great hotel in a convenient neighborhood. Rooms and bathrooms are quite nice.Genuine Hotels.com guest review
Wonderful!Genuine Hotels.com guest review
"My reserved room was sold out."
I rented the room with two beds, three months ago and when I got there, the room was not available. My daughter and her boyfriend slept on a queen-size bed, and I had to sleep on a roll away bed in the middle of the hall before the front door in the hotel room. I was very uncomfortable and angry but there was nothing that they could do for me.Genuine Hotels.com guest review
Big and noisy standard hotel. Location is good.Genuine Hotels.com guest review
Enjoyed being in NY. Midtown Hilton was ok. The check in line was very slow. When we asked for a room on a higher floor…..we were put on the 5th. There was broken glass on the bathroom floor that was there when we checked in. It was, however, cleaned up quickly when we called. The wallpaper was peeling a bit. Our neighbors were screaming and yelling […] at 1 am. Again the staff handled it quickly. Though the facilities in the hotel are lovely, our little corner of the Hilton wasn't. Read moreGenuine Hotels.com guest review
I just felt that I was overcharged every time I turned around. Buying anything in the hotel was ridiculously overpriced. The location in midtown is very crowded. So it was often a long wait for the elevator with everyone crushed in. in the lobby and out on the streets, more crush of mobs of people. The housekeeping staff was very nice but the staff […] in the lobby, probably due to the mob scene, was mostly cold and impersonal, although there were a three refreshing exceptions. Wifi does not come with the very expensive room,nor does coffee or a refrigerator. One of the refreshing exceptions was a complimentary fridge and some coffee coupons provided by the staff person who checked me in. It is a nice enough hotel and convenient to the event I was attending yet I will stay elsewhere next time due to the cost and the mob scene. Read moreGenuine Hotels.com guest review
"Good value, great location"
We got a great rate on this hotel, and were very satisfied with our stay. The location was terrific, and the hotel property was as advertised. I would definitely stay there again.Genuine Hotels.com guest review
NY Hilton @ 53rd St NO LONGER has traditional big hotel room service DO NOT expect to be able to get anything to eat between 10:30 PM & 5:30 AM not GREAT for business travelers coming in late or leaving early Hotel is fine if you are in a tour group or a teenager on your class trip NOT THE HILTON I have come to depend upon for a GREAT stay in NYCGenuine Hotels.com guest review
Early check in. Hotel was clean. Room was perfect. Only complaint is they charge a fee to store your luggage. I travel a lot an have never been charged a storage fee.Genuine Hotels.com guest review
"Filled with tourists"
A very busy hotel in a very busy location. The hotel is convenient to Broadway and mid-town Manhattan. The lobby is filled with tourists and their families. The condition is OK, but on the worn side, and like everything in Manhattan it is pricey. Like elsewhere in Manhattan, there may not be many alternatives at the price.Genuine Hotels.com guest review
The hotel is the same as many years ago. It has not changed, and has not really modernized. Would not stay there again.Genuine Hotels.com guest review
Got a free upgrade. Staff was super helpful. Room was clean!Genuine Hotels.com guest review
Comfortable and centrally located in the city Mattress was a little soft for my likingGenuine Hotels.com guest review
Everyone was very kind and efficient. We would definitely recommend this hotel and stay again in the future.Genuine Hotels.com guest review
"Nice hotel close to all atractions"
Had a wonderful week in NY ..cant wait to come back and stay at this beautiful hotelGenuine Expedia guest review
Great location. Very loud. Our room was very hot and we couldn't control the temperature.Genuine Hotels.com guest review
"Close to everything"
Peasant in every way. The staff went out of their way to make our stay enjoyable.Genuine Expedia guest review
"A wonderful place to enjoy your stay in New York"
Great,but the lack of 24hrs room service for the restaurants a great set backGenuine Expedia guest review
average comfort, great location.Genuine Hotels.com guest review
"Great NYC location"
Price compared to other NYC hotels was fair. Tired rooms could use a facelift. Drink prices in the bar were very expensive, even for New York standards. Found other nearby pubs to be more reasonable. Had a great grab and go café on site. Most staff we encountered were very friendly and helpful. Overall, can't beat the price and the location. Would stay […] there again. Read moreGenuine Expedia guest review
"Very nice hotel in NYC and great location!"
This hotel is really nice and clean and feels new. Its very close to Times Square and Radio City Music Hall.Genuine Expedia guest review
"Just what we wanted"
I just needed a place to start our daily walks throughout the city. It was clean, the staff was friendly and all was as I thought it should be.Genuine Hotels.com guest review
"Wonderful, spacious and comfortable"
With great amenities for the Executive Level floors; access to the Executive Lounge on the first floor, with breakfast at no extra charge and afternoon snacks and beverages (alcohol extra, but reasonable). Walking distance to Times Square, MoMA, Central Park, Radio City, Rockefeller Center - darn near perfect!!Genuine Hotels.com guest review
Be advised that the buffet breakfast for two cost $90.01.Genuine Hotels.com guest review
I enjoyed the Hilton very much! Everything you need is at you front door. Walk to everything. Staff is courteous and knowledgeable. Had a great time!Genuine Hotels.com guest review
This hotel is in a great spot. Easy access (as far as NYC goes!), Great service and friendly staff. Busy, Busy lobby and guest services area, but again it is NYC afterall. We stayed with our 14yr old in a corner room, super quiet, great views and price was considerably less than the London down the street. Only negative was the Hotel is showing its […] age some, but the room was still nice and served its purpose. Read moreGenuine Hotels.com guest review
Hotel is in a good location. I'm a tourist, but don't enjoy the chaos of Time Square. Short walk to Central Park, Lincoln Center & lots of shopping venues. Lots of good restaurants around too. The hotel food joint was pretty high priced for basic food. Other than that good place to stay.Genuine Hotels.com guest review
"Over-priced for what you get"
The room was clean and larger than most New York city hotels. However, the hotel charges extra for internet service. We were on the 28th floor and the hot water was barely warm. Staff came to check on the room Sat. afternoon about 4. They barely tapped on the door identifying themselves, then let themselves in. Maybe 15 sec. time elapsed. Not enough […] time for us to respond. Luckily, we weren't doing anything embarrassing. The same thing happened the morning we checked out. Definitely made us feel like we were supposed to be on alert at all times. Not very relaxing. I doubt I will return. Read moreGenuine Expedia guest review
"close to all must-see sights!!!!!!!!!!!!!!!!!"
i hated not to have wifi in the room!!!!!!!!!! besides that is the perfect hotel for your stay in NYC!Genuine Hotels.com guest review
"3 night stay"
Carpet in room was freshly steamed and not yet dry. Did not fully dry in the 3 nights we were there therefore room smelled musty. Hallways had maintenance issues, need repairs and upgrades. Room was clean. Herb N Kitchen restaurant had good selection for breakfast lunch or dinner.Genuine Hotels.com guest review
Great people / helpful. Maintenance was poor - torn Wall papers, rusty bath door.Genuine Hotels.com guest review
Had to wait over an hour to get our room prepared despite the fact that it was prepaid almost two weeks prior to arrival. We arrived at 7:00 pm to the lobby . Our room was not ready until 8:30 pm. (Note that the regular check in is at 3:00 pm) AC continuously works and very noisy. (I think there was something wrong with our room thermostat) Overall […] disappointing. Read moreGenuine Expedia guest review
"Nice Hotel in Great Location"
This is my second time staying at this hotel and it offers a wonderful environment right in the middle of everything you want to see. We arrived a few hours earlier than expected and the woman at gues registration was a little rought to deal with, giving me a hard time about my last name because it was inputed into their computer wrong. When we came […] back later to check into our room, then gentleman who took care of us was very kind and helpful. Other than that we had a great experience and wouldnt think twice about staying there again. Read moreGenuine Expedia guest review
"best hotel ever"
very close of central park, and fifth ave....and good stuffGenuine Hotels.com guest review
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