"Only one chair in exec suites."
The exec suite was equipped with one sitting chair. Had to used the bed while chair was occupied. Nice room. Quiet. Clean.Genuine Hotels.com guest review
very nice. close to everything. would book it again in the future.Genuine Hotels.com guest review
"A Great Stay"
Perfect location to enjoy lots of what NYC is known for. Close to shopping, restaurants, and attractions. We are repeat visitors to the Hilton.Genuine Hotels.com guest review
"a mixed bag"
The hotel did not honor my reservation for a two-king-sized bed room for my daughter, son-in-law and grandson. They attempted to supply them with a room that had only one king-sized bed, and not even the pull-out sofa that they claimed was in the room. Grudgingly they found a room with the pull-out sofa. The pre-paid price was not adjusted. They said […] they were not responsible for a reservation made through hotels/com Read moreGenuine Hotels.com guest review
"Location and Price are equal"
Very satisfied.Genuine Hotels.com guest review
It was smallGenuine Hotels.com guest review
We had booked a room with 2 beds and we checked in on 5/25/14. We were given room 3219. When we went up to the room and opened the door we found there were personal belongings inside the room. We immediately closed the door and called the front desk from the phone located in the elevator lobby. Our 19 month-old baby was crying at the time because he […] was exhausted. We were told to come down to get another key for a different room. I went down and was told by a second agent that because it was late, the only room available was located on the 10th floor. I then found the first agent I had dealt with and told him about what had happened and that I was not happy because we were given a room that had another guest’s belongings in it. I wouldn’t want other guest to be given keys to my room. The agent then found a room on the 40th floor. We went up and found the room only had 1 bed, which was not what we had booked, as we had booked a room with 2 beds. I called the front desk and was told that we will be given another room on the 32nd floor but we had to take a separate elevator to same. In sum, we had to go up and down 3 times with a crying infant and we were not happy at all. When we were going to check out the next morning we were going to report this incident but the line was very long with only two agents working and we found this to be very inconvenience for a 4 star hotel, and again, we were traveling with a 19-month old baby. Read moreGenuine Hotels.com guest review
Close to all must-see sights..Genuine Hotels.com guest review
Concierge and checkout services were especially helpfulGenuine Hotels.com guest review
"amazing place , loved it !!!"
will go back in a heart bit , amazing place convenient to all places in New York .Genuine Hotels.com guest review
"close to Carnegie Hall and theatres"
My room was next to the elevator so I heard it all night long, otherwise, a great hotel and a great locationGenuine Hotels.com guest review
"Convenient & Impersonal"
I booked and paid in advance for a double room with two king-sized beds for my daughter, son-in-law and grandson. They were given a room with one king-sized bed and supposedly a pull-out sofa, saying that the hotel had no rooms with two king-sized beds. The people in reception were unhelpful and unsmiling. The floor lamp in my room did not work. The […] clock had not be reset to Daylight Saving Time. Read moreGenuine Hotels.com guest review
"Close to Many Sights"
The room was very clean. The service was outstanding. The location was very accessible.Genuine Hotels.com guest review
"walk to everything!"
we had a GREAT stay, for our daughter's NYU grad week-such an easy walk to Radio City Music Hall, and wonderful restaurants, and Central Park -just loved that in the early morning followed by a stroll down 5th Ave. I grew up in NYC, and this area is pure magic. Hotel staff were SO helpful-big fitness center, reasonably priced parking for our car for […] 2 days, and super convenient coffee and meals available in the lobby. THANK YOU! Read moreGenuine Hotels.com guest review
typical NY hotel dirty around the edges but overall good stay. witnessed a shouting match by the hotel valet and other taxi drivers. Not good customer service to say the least. surprised by that CONSIDERING it was a Hilton Hotel, would have expected better from them. on a good note the bed was super comfortable with great towels,sheets, pillows.Genuine Hotels.com guest review
"Overnight in NYC"
This was our second stay at the NY Hilton Midtown, which we re-booked because of its convenience to where we had to go. However, I was a little less impressed this time around. We arrived around 8pm on Friday, 4/25, and were told our room was not ready yet. Our options were to take a room with one king bed or come back in an hour. We opted to wait since […] there were 4 of us staying in the room (2 adults & 2 kids). Needless to say, the kids were exhausted by the time we got into the room. We were in a standard double on the 42nd floor, and the wait for the elevators was pretty long (some of the guests were less than courteous when it came to letting people on or off). The room was fairly clean, minus a pair of tweezers and a few empty wrappers we found on the floor. Because we booked through Hotels.com, we had free vouchers for the breakfast buffet, which was good. There were many hot and cold options, and even though it was crowded, we were seated right away. Had we not had them, I probably wouldn't have gone because there's a great deli just across the street where you can eat for about half the price. The one plus was that we were able to get a 1:00 check-out on Saturday, and even though it was a very short trip, we were generally pleased with the accommodations, esp. considering the overall cost of the hotel and its convenience to Rockafeller Plaza and Times Square. Read moreGenuine Hotels.com guest review
Room was very comfortable , Hotel staff was very friendly and helpful! will definitely stay here again!Genuine Hotels.com guest review
The hotel is horrible. It seems the carpet has not been changed for over 30 years.Genuine Hotels.com guest review
"Executive level not worth the price!"
Great location, service not aligned w the price. We checked in 4 persons. No mini bar, not enough towels, cold bed sheets. Executive level facilities and breakfast absolutely not worth the price - very simple and cheap breakfastGenuine Hotels.com guest review
"Close to all attractions"
Great mini vacation We were close to everything. Quick check in. Great. TimeGenuine Expedia guest review
"Convenient to Times Square and Central Park."
Would have liked a coffee pot in room and a nice coffee shop in the lobby. Did not care for deli shop. Beds were comfy!Genuine Expedia guest review
"Location Location Location"
Hilton is a great brand and you can always depend on a consistent quality. In the last four years Ive stayed at this hotel when I visit NY. Its a good place to stay. Overall, the condition of the rooms and the property is good. I have seen the hotel upgrade here and there and continue to keep up with updating.Genuine Hotels.com guest review
"Perfect location. Easy to find. Easy to park."
Delightful time, close to everything I needed. Helpful staff. Loved the room. Just left my suv in the garage and rolled right up to my room. Would stay there again definitely.Genuine Hotels.com guest review
"Convenient location and quieter than times square!"
This was my second stay at the Hilton Midtown. I love the convenience of its location to Times Square and the theater district ( a 10 min walk). Very busy lobby, but once upstairs it was very quiet. Our room was on 29th floor and was very clean and recently renovated. Beds and pillows comfortable, also! Will definitely stay again.Genuine Expedia guest review
Very nice, centrally located near everything. Hotel is withing distance to everything.Genuine Expedia guest review
"Good location, but the bedding was not comfortable"
The location of this hotel is very convenient for business travelers like me. But the bedding was not at all comfortable. Maybe I have been spoiled by comfy bedding at other hotels, but I am disappointed by the thin blankets on my bed. Also, my room had a funny hospital smell.Genuine Hotels.com guest review
"Good location, good service, clean and comfortable"
The location is very convenient to both Times Square and Rockefeller Center, as well as the MoMA. The desk staff was very accommodating, I had two separate reservations, one over the weekend for personal use and one on my corporate account for the conference, and they were able to combine them so I could stay in the same room with minimal fuss. Only […] two minor criticisms, first the speed of the elevators, which was often ridiculously slow. Second, the walls weren't particularly thick, so that I was able to clearly hear the discussion of the couple in the room next to me, which wouldn't have been an issue if they didn't keep the same hours as hamsters. Read moreGenuine Hotels.com guest review
We had a nice stay. Clean, comfortable room...decent size for NYC, especially for the price. Great location! We've stayed here before & definitely will stay again.Genuine Hotels.com guest review
"NYC... Birthday Trip..."
The staff and hotel was awesome !! The walls were somewhat thin, but it wasn't a really big deal... The room size was nice, it was bigger than I thought from reading previous reviews... I would say if I go back to New York City , I will return back to the Hilton.. The hotel is close to everything, right around the corner from Time Square... The food […] carts were the best and the ice cream... Read moreGenuine Expedia guest review
"Mother's Day Gift"
Every year, my mother and I spend the day before Mother's Day in Manhattan. We see a ply and have a great dinner, but the most important part of the trip is the hotel. The Hilton was terrific to us and our room gave us a view of Central Park. We couldn't have been happier with the overnight stayGenuine Hotels.com guest review
The location of the hotel is excellent. Good rooms, clean and quiet.Genuine Expedia guest review
"Close to american girl"
Great hotel for an overnight visit after going to american girl store. Beautiful room. Kind and helpful staffGenuine Hotels.com guest review
This hotel is close to everything. It's a bit pricey for what we got but so are most rooms in NYC! The room was nice and comfortable and had part of the view of Central Park, which was beautiful...IT was also very quiet, which is an achievement in downtown Manhattan. I do recommend this hotel if you need to see some sights and can walk a bit. It is […] also around the corner from the Empire State Building landmark. Read moreGenuine Hotels.com guest review
For a hotel with 2,000 rooms, it is remarkably efficient. But a lack of eating facilities leaves a bit to be desired. I often prefer to rely on in-house restaurants when travelling on business. This property has only one. A pretty good if uninspiring breakfast, saved by the enthusiasm of the chef doing the excellent Spanish omelette with extra cheese. […] That's something special to look out for. Read moreGenuine Hotels.com guest review
My reservation for which I provided to hotel.com an $deposit months earlier was not honored. My reservation was for 2 rooms with 2 beds each at $807 per night. I called early in the day to reconfirm and to state i would arrive late 10 pm. When I arrived I was told only two beds were available. I stated that was unacceptable. The agent went into the […] office. After 15 minutes another person was offered a room with 2 beds. When I complained that agent went to the office. Eventually I was given 3 beds with a promise of 4 the next night. In the morning as directed I moved out if the room gave the key at desk and asked wheni could move into the new room. I was told that a time couldn't be given.. When I returned after touring. I was told my room had been given away because I didn't return by 6 pm even though my credit card etc was still being charged a night. After much inconvenience a room was found. It wasn't a pleasant experience Read moreGenuine Hotels.com guest review
I had a good experience at the NY Hilton Midtown. The room was very nice and the bed, ultra comfortable.Genuine Expedia guest review
"Upscale and convenient"
Great hotel in a convenient neighborhood. Rooms and bathrooms are quite nice.Genuine Hotels.com guest review
"Good hotel near theaters"
Hotel is in midtown easy to get around the city. The negative was the drain in the bathroom sink was slow and the hinge on the closet door was broken.Genuine Expedia guest review
Okay but no sleep due to bed and pillowsGenuine Expedia guest review
Wonderful!Genuine Hotels.com guest review
"My reserved room was sold out."
I rented the room with two beds, three months ago and when I got there, the room was not available. My daughter and her boyfriend slept on a queen-size bed, and I had to sleep on a roll away bed in the middle of the hall before the front door in the hotel room. I was very uncomfortable and angry but there was nothing that they could do for me.Genuine Hotels.com guest review
Large hotel, so it can be a bit of a zoo. But, it is in a great location.Genuine Expedia guest review
This was my second stay here the previous one was five years ago and I returned for the fabulous location. The hotel is in dire need of refurbishing. The concierge, front desk and herb kitchen staff were unfriendly in that New York style. The housekeeping staff however were extremely pleasant and friendly. When you are in NYC you don't spend much time […] in a hotel room so because of the location I would recommend this hotel but don't go with high expectations! Read moreGenuine Expedia guest review
"Convient Hotel in New York City."
Enjoyed our stay at the Hilton Midtown. Were able to walk to our restaurants and shopping not to mention Central Park and St. Patricks. The staff was very welcoming and helpful throughout our stay. Will definitely go back. Thank you.Genuine Expedia guest review
"Location, location, location!"
Squeaky clean room, (mostly) nice staff - Robin at the concierge, in particular, was especially helpful and kind to us. We had a Deluxe Room which was quite a bit smaller than we thought it'd be - but it is very nicely furnished. Design of the bathroom sink seems to attract splashes to go everywhere - I felt a bit bad for housekeeping bc it's a bit […] hard to wash your hands without making a mess. Room is kept very clean and has a nice clean smell when you come back to it after a long day of sightseeing. You really can't ask for a better location either - it's within walking distance of most biggies like Central Park and Times Square, and the Empire State Building and 9/11 Memorial are just a 10-20 minute subway trip away. Don't forget to try Halal Guys just outside of your hotel! So very recommended! :) Read moreGenuine Expedia guest review
"Nice hotel close to the most popular amenities"
Excellent. I will considered in a future stay in New YorkGenuine Expedia guest review
Big and noisy standard hotel. Location is good.Genuine Hotels.com guest review
Enjoyed being in NY. Midtown Hilton was ok. The check in line was very slow. When we asked for a room on a higher floor…..we were put on the 5th. There was broken glass on the bathroom floor that was there when we checked in. It was, however, cleaned up quickly when we called. The wallpaper was peeling a bit. Our neighbors were screaming and yelling […] at 1 am. Again the staff handled it quickly. Though the facilities in the hotel are lovely, our little corner of the Hilton wasn't. Read moreGenuine Hotels.com guest review
"location was perfect for midtown experience"
overall siteseeing experience. Location and comfort was idealGenuine Expedia guest review
"✨✨super nice !!"
Awesome experience .. I definely recommend this hotel... It was my son birthday... And he enjoy the stay...Genuine Expedia guest review
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