This hotel is close to everything. It's a bit pricey for what we got but so are most rooms in NYC! The room was nice and comfortable and had part of the view of Central Park, which was beautiful...IT was also very quiet, which is an achievement in downtown Manhattan. I do recommend this hotel if you need to see some sights and can walk a bit. It is […] also around the corner from the Empire State Building landmark. Read moreGenuine Hotels.com guest review
For a hotel with 2,000 rooms, it is remarkably efficient. But a lack of eating facilities leaves a bit to be desired. I often prefer to rely on in-house restaurants when travelling on business. This property has only one. A pretty good if uninspiring breakfast, saved by the enthusiasm of the chef doing the excellent Spanish omelette with extra cheese. […] That's something special to look out for. Read moreGenuine Hotels.com guest review
My reservation for which I provided to hotel.com an $deposit months earlier was not honored. My reservation was for 2 rooms with 2 beds each at $807 per night. I called early in the day to reconfirm and to state i would arrive late 10 pm. When I arrived I was told only two beds were available. I stated that was unacceptable. The agent went into the […] office. After 15 minutes another person was offered a room with 2 beds. When I complained that agent went to the office. Eventually I was given 3 beds with a promise of 4 the next night. In the morning as directed I moved out if the room gave the key at desk and asked wheni could move into the new room. I was told that a time couldn't be given.. When I returned after touring. I was told my room had been given away because I didn't return by 6 pm even though my credit card etc was still being charged a night. After much inconvenience a room was found. It wasn't a pleasant experience Read moreGenuine Hotels.com guest review
"Upscale and convenient"
Great hotel in a convenient neighborhood. Rooms and bathrooms are quite nice.Genuine Hotels.com guest review
Wonderful!Genuine Hotels.com guest review
"My reserved room was sold out."
I rented the room with two beds, three months ago and when I got there, the room was not available. My daughter and her boyfriend slept on a queen-size bed, and I had to sleep on a roll away bed in the middle of the hall before the front door in the hotel room. I was very uncomfortable and angry but there was nothing that they could do for me.Genuine Hotels.com guest review
Big and noisy standard hotel. Location is good.Genuine Hotels.com guest review
Enjoyed being in NY. Midtown Hilton was ok. The check in line was very slow. When we asked for a room on a higher floor…..we were put on the 5th. There was broken glass on the bathroom floor that was there when we checked in. It was, however, cleaned up quickly when we called. The wallpaper was peeling a bit. Our neighbors were screaming and yelling […] at 1 am. Again the staff handled it quickly. Though the facilities in the hotel are lovely, our little corner of the Hilton wasn't. Read moreGenuine Hotels.com guest review
I just felt that I was overcharged every time I turned around. Buying anything in the hotel was ridiculously overpriced. The location in midtown is very crowded. So it was often a long wait for the elevator with everyone crushed in. in the lobby and out on the streets, more crush of mobs of people. The housekeeping staff was very nice but the staff […] in the lobby, probably due to the mob scene, was mostly cold and impersonal, although there were a three refreshing exceptions. Wifi does not come with the very expensive room,nor does coffee or a refrigerator. One of the refreshing exceptions was a complimentary fridge and some coffee coupons provided by the staff person who checked me in. It is a nice enough hotel and convenient to the event I was attending yet I will stay elsewhere next time due to the cost and the mob scene. Read moreGenuine Hotels.com guest review
"Good value, great location"
We got a great rate on this hotel, and were very satisfied with our stay. The location was terrific, and the hotel property was as advertised. I would definitely stay there again.Genuine Hotels.com guest review
NY Hilton @ 53rd St NO LONGER has traditional big hotel room service DO NOT expect to be able to get anything to eat between 10:30 PM & 5:30 AM not GREAT for business travelers coming in late or leaving early Hotel is fine if you are in a tour group or a teenager on your class trip NOT THE HILTON I have come to depend upon for a GREAT stay in NYCGenuine Hotels.com guest review
Early check in. Hotel was clean. Room was perfect. Only complaint is they charge a fee to store your luggage. I travel a lot an have never been charged a storage fee.Genuine Hotels.com guest review
"Filled with tourists"
A very busy hotel in a very busy location. The hotel is convenient to Broadway and mid-town Manhattan. The lobby is filled with tourists and their families. The condition is OK, but on the worn side, and like everything in Manhattan it is pricey. Like elsewhere in Manhattan, there may not be many alternatives at the price.Genuine Hotels.com guest review
The hotel is the same as many years ago. It has not changed, and has not really modernized. Would not stay there again.Genuine Hotels.com guest review
Got a free upgrade. Staff was super helpful. Room was clean!Genuine Hotels.com guest review
Comfortable and centrally located in the city Mattress was a little soft for my likingGenuine Hotels.com guest review
Everyone was very kind and efficient. We would definitely recommend this hotel and stay again in the future.Genuine Hotels.com guest review
Great location. Very loud. Our room was very hot and we couldn't control the temperature.Genuine Hotels.com guest review
average comfort, great location.Genuine Hotels.com guest review
"Just what we wanted"
I just needed a place to start our daily walks throughout the city. It was clean, the staff was friendly and all was as I thought it should be.Genuine Hotels.com guest review
"Wonderful, spacious and comfortable"
With great amenities for the Executive Level floors; access to the Executive Lounge on the first floor, with breakfast at no extra charge and afternoon snacks and beverages (alcohol extra, but reasonable). Walking distance to Times Square, MoMA, Central Park, Radio City, Rockefeller Center - darn near perfect!!Genuine Hotels.com guest review
Be advised that the buffet breakfast for two cost $90.01.Genuine Hotels.com guest review
I enjoyed the Hilton very much! Everything you need is at you front door. Walk to everything. Staff is courteous and knowledgeable. Had a great time!Genuine Hotels.com guest review
This hotel is in a great spot. Easy access (as far as NYC goes!), Great service and friendly staff. Busy, Busy lobby and guest services area, but again it is NYC afterall. We stayed with our 14yr old in a corner room, super quiet, great views and price was considerably less than the London down the street. Only negative was the Hotel is showing its […] age some, but the room was still nice and served its purpose. Read moreGenuine Hotels.com guest review
Hotel is in a good location. I'm a tourist, but don't enjoy the chaos of Time Square. Short walk to Central Park, Lincoln Center & lots of shopping venues. Lots of good restaurants around too. The hotel food joint was pretty high priced for basic food. Other than that good place to stay.Genuine Hotels.com guest review
"close to all must-see sights!!!!!!!!!!!!!!!!!"
i hated not to have wifi in the room!!!!!!!!!! besides that is the perfect hotel for your stay in NYC!Genuine Hotels.com guest review
"3 night stay"
Carpet in room was freshly steamed and not yet dry. Did not fully dry in the 3 nights we were there therefore room smelled musty. Hallways had maintenance issues, need repairs and upgrades. Room was clean. Herb N Kitchen restaurant had good selection for breakfast lunch or dinner.Genuine Hotels.com guest review
Great people / helpful. Maintenance was poor - torn Wall papers, rusty bath door.Genuine Hotels.com guest review
"best hotel ever"
very close of central park, and fifth ave....and good stuffGenuine Hotels.com guest review
"Perfect location to everything"
Staff was very helpful, attentative and nice. Had some maintenance issues with restroom but staff addressed. Clean, comfortable and convenient to everything we wanted to see and do (MoMA, 30 Rock, theatres, etc.) Will definately go back but will be more cognizant of the timing of spring break!Genuine Hotels.com guest review
"It's the largest hotel in the city for a reason"
Surprisingly good .. the only thing that is a little annoying are the longish lines at check in and check out timeGenuine Hotels.com guest review
Everything went well. The location was central to everything we wanted to see and we walked to most locations.Genuine Hotels.com guest review
"No air conditioning"
It's obviously a nice hotel, but I'll never stay there again. After trying to lower the room temperature for over an hour, I finally called downstairs to ask why it was over 70 degrees in my room when I had it set on 65. I told them that I was very uncomfortable, but they replied that the building had only made the heating available, not the air conditioning. […] Keep in mind that it was already April...and this is the Hilton. I opened the window as they told me to, but the sound of honking and sirens was unbearable. I hardly slept that night. Read moreGenuine Hotels.com guest review
"Best Stay in NYC"
I have been to NYC before and thanks to Hilton Midtown, my most recent was the best. I was able to enjoy the sights and come back to spacious and comforting room. The service is amazing and there is so many sights surrounding the hotel, it was unbelievable. Worth anything to stay here.Genuine Hotels.com guest review
"Hilton @ Avenue of the Americas NYC"
I was surprised to find some items lacking in our hotel room. No Q-tips. No shoe wipes. No WiFi in the hotel without paying except in small lobby restaurant area. No usable business center internet without paying. No real restaurant in the hotel. Room was well decorated, but hardly room to move around in the bathroom and the shower drain was rusty - […] eww. Next meeting, gonna stay elsewhere! Read moreGenuine Hotels.com guest review
A shame that there wasn't a restaurant in the hotel.Genuine Expedia guest review
"ask what they charge for moving luaggage to room"
I had my luaggage being moved to my room ... and was then told I had to pay $15 and when I said why "it's union rule"Genuine Expedia guest review
"Very Convenient Location!"
Loved staying at the Hilton Midtown...this was my second time! The location is great and the the hotel staff was very friendly! My one complaint is that I did not get the HOTELS.COM advertised price on the two rooms I reserved and the reservation notice that i printed out did not show the original price so I had no way to prove otherwise and was charged […] $20 more on each room...very disappointing! Just be sure to print out the original reservation on the spot and make sure it shows the correct price! Read moreGenuine Hotels.com guest review
"You would get a better deal treatment at Motel 6 !"
This hotel is way over priced and the accommodation's are dated and poorly maintained. The beds were as hard as rock, the pillows sheets were cheap, and refrigerator was removed from its place. I called down to ask why the AC was not working, the room was 82 degrees, and the answer was "the hotel has no air conditioning, open a window" ! For $350.00 […] per night, before fees and taxes, you would like to think a Hilton would have AC. But, not to worry, because the crack staff brought us a $15.00 fan 2.5 hours after the promise to get it right up.What happened to a New York Second???? Do yourself a favor, and stay at the Sheraton or W. At least you will get the accommodations you expect with a brand name chain. P.S. I sent in a email about my issue and their response was sorry, me to, sorry I booked this hotel. Conrad Hilton would be ashamed. Read moreGenuine Expedia guest review
"Great hotel in the heart of everything!"
Beautiful hotel; located near everything in the theater district of NYC. Only "issue" we had was we reserved a King room, and the only room they had w a king size bed was a handicapped room, and neither of us are handicapped…the room was nice but the handicapped bathroom flooded every time we took a shower; the maid told us to put down a bunch of towels […] to stop the overflow of water. I suppose that's how they handle the issue---kind of strange but it did work and we aren't all that picky so it was OK but because I booked the hotel awhile in advance I was really prepared for a normal king room. All in all though, a great stay in a very nice hotel, in a beautiful fun city. Read moreGenuine Expedia guest review
"Nice corporate hotel w limited service"
Stayed due it's location & proximity to Central Park, plus perceived value of the room for 5 nights. The lobby look is nice and modern for a corporate hotel. To me the service & food situation makes this place an overall loser, although I'd stay again in a pinch for the right price. The restaurant on the weekend only serves an expensive brunch, which […] meant with 2 kids, we had to grab food at the "to go" food counter with extremely limited seating, making it a no go. The bar & bar area is very nice. The problem with the place is the lack of service, probably due the size. Every time I called service, they sent things, but not exactly what I called for. The worst issue is I use the concierge a great deal when traveling. This concierge desk had large lines every time I came down stairs, morning to night, that I did not want to wait in. Whenever I called down from my room, I went to voice mail, or once, when they picked up, they put me on hold and then told me to just come down and wait in line. I never used them once. There was a transportation desk in the lobby, which never had a line. I asked them for info regarding cars, distance and time to get places. Not once did they give me correct info. I even tried to order a car to the airport from me, and they gave me a deadline, which I met, and then someone else told me I'd missed the deadline. When I complained I found they were a private vendor separate of the hotel. Do not use them. Read moreGenuine Expedia guest review
This was the second half of a 10 day vacation to Boston and New York. At checking the desk person first asked, do you want to upgrade your room. I said no, she responded with for $50 a night we can get you a newly reodeled room. Depeding on the rate you get consider the upgrade. Our room was dark, and the bathroom has paint flaking for the ceiling. […] If this was a coporate trip I would list the hotel as a "unfavorable" to my counterparts. The Mid-Town location is like most, it is Mid-Town. Read moreGenuine Hotels.com guest review
"Trip with our Grands"
We brought our two grands to the city from Knoxville, TN to celebrate the youngest's 10 th B-day. Our room was pleasant; not much of a veiw -- but they were wonderfully happy to be so high on the 35 th floor. Our check in was quick due to Expedia's advanced booking. We had a young man "Brian" as our personal conceirerge and he was so much help with […] things to see and do and even better at giving us actuate directions. The hotel was very busy and people just every where; and everyone there very kind and friendly.The house keeping staff were always very nice as we passed them coming and going each day. They kept us with clean towels which was so great because our Grands being with us. Other than our feet and legs still hurting from all the sight seeing; We will all say the trip was simply Wounderfull ! Sherry M. Knoxville, TN. Read moreGenuine Expedia guest review
"Very busy hotel well located"
Good location very busy hotel Good service Try to avoid conected rooms me and my wife had a Group of teenagers next Door and the noise was terribleGenuine Expedia guest review
Nice room the beds were comfortable,quiet,clean.Would consider staying there again. I have no problem recommending the hotel to a friend.Genuine Hotels.com guest review
"Great location and hotel"
convenient mid-town location, competitive price for qualityGenuine Hotels.com guest review
"rating of hotel"
clean, and convenient hotel in manhattan.. problem with finding our reservation through expedia at the hotel..they finally located it on their fax machine..Genuine Expedia guest review
Located near Times Square. A quick walk to Broadway shows and all the huppla of Times Square yet the rooms are very peaceful and clean. also checkout is !2 and that can be a nice extra hour for tourists. Lots of businessmen there and the lobby is basically nonexistent. I have stayed there four times opting for the larger double bed room and have never […] been disappointed. Makes a nice navigation point on city adventures..Close to Hells Kitchen and Madison Ave. ..... Read moreGenuine Expedia guest review
"Close to shops and some tourist attractions"
close to a lot of best NYC tourist attractions incl Central Park, Time Square, Rockefeller, NBA store and Halal street food.Genuine Expedia guest review
This qas my second stay at his hotel and I was happy with the room and staff - very friendly and helpful!!!Genuine Expedia guest review
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