"It was just OK...."
When we first got to the room my husband could not get the T.V. to work. Called the front desk and was told to check the back. Maids pulled out the power cord. Right after that my little girl started freaking out cause the toilet would start running every ten minutes or so. It was leaking all over the floor. Not to mention it had feces all over the […] outside of the bowl. The bath tub which was only a foot high also took almost an hour to drain. The set up of the room was kind of awkward with the closet and bathroom doors opening into each other so you could only get into one or the other with them open. Personally not enough to complain but enough not to stay there again. Read moreGenuine Hotels.com guest review
"good place for a family"
good hotel with a nice locationGenuine Hotels.com guest review
"Comfortable yet affordable"
The hotel is comfortable, but a bit outdated.Genuine Hotels.com guest review
"Enjoyed the stay but bathroom was dirty"
Room was dusty and tub and sink wasn't clean. I love the Hilton Riverside but this is the second stay that I've come here and my bathroom wasn't clean.Genuine Hotels.com guest review
"Wonderful preholiday stay in NOLA Riverside Hilton"
wonderful stay, enjoyed the hotel, rest, quiet, location, New Orleans! and food...Dragos smelled divine...NEXT time!Genuine Hotels.com guest review
Disappointed health club needs extra charge, so as WiFi. Almost all hotel has Wi-Fi in room these daysGenuine Hotels.com guest review
"On The Waterfront"
Large, spread-out hotel with self parking. Very convenient for Riverfront & Harrah's. Walking distance to the French Quarter (but a little further). The only negatives: 1) in the room there was a frequent, recurring automatic flushing, plumbing noise in the bathroom throughout the night. Why was that? 2) the time it took for check-in was ridiculous, […] even though there were two desk clerks and hardly any line. Read moreGenuine Hotels.com guest review
Everything was over priced parking is 35 dollars a night... bottled water is 4.00 dollars your paying for a name the bottom line is... stay some where else.Genuine Hotels.com guest review
Amazing! Going to be hard to top this.Genuine Hotels.com guest review
This was our first trip to New Orleans. Excellent accommodations and location. Most everything is within walking distance or you can catch the trolleys near the hotel. Various tours will even pick you up at the hotel which was really convenient. The staff at the hotel was very helpful and professional. Several on-site restaurants/coffee shops and there […] is an attached mall area along with an open air square that features additional restaurants and of course that famous New Orleans music. Bourbon street is within walking distance but Frenchmen street is a little further so we opted for a cab to get there. Our room was very comfortable and quiet. We had a city view on the 15th floor and it was spectacular. There is an on-site Starbucks which we visited pretty much every morning. We will certainly be looking at this hotel on our next visit. Read moreGenuine Hotels.com guest review
"Location, Location, Location, but Nothing Else"
The best thing about the Hilton is its location. The bad things were (in reverse order): 1) Parking is a bear in their old garage. 2) The water in the bath tub leaked continuously. 3) The bath tub was dirty and hairy when we checked in. They did clean it when we called down, but that's ridiculous. 4) The check in clerk at the front desk was the rudest […] I've ever experienced. The clerk never looked me in the eye, and after he repeated his standard spiel about the hotel he asked, "Any questions?" Not, "Sir, do you have any questions for me?" Read moreGenuine Hotels.com guest review
I make several trips a year to New Orleans but this was the first time to stay at Hilton Riverside but will not be the last. Just liked the whole atmosphere!!!!! Love that it is attached to the Riverwalk shops and across the street from Harrah's casino. Will be recommending to friends.Genuine Hotels.com guest review
"Christmas weekend getaway."
Excellent weekend getaway hotel. We will certainly use Hilton again. Hotel was adjacent to the Riverwalk and any many attractions. Great restaurant right at the base of the hotel (Dragos) and a nice microbrewery right across the street. Walking distance to many areas of New Orleans. About 15 minute walk to Canal street and the French Quarter. Loved […] it! Read moreGenuine Hotels.com guest review
"We had a blast ! ! ! !"
Perfect location! Room was very, very clean, but kind of small, especially the bathroom but did not concern us at all. We will most definitely stay here again when the price is right. Ideal location to trolley, Riverwalk, and several nice dining choices well within walking.Genuine Hotels.com guest review
I have stayed in many hotels during my years as a sales manager and I have never had a toilet overflow! Thete is no excuse for this. My husband and I were unable to shower or even brush our teeth! The hotel didnot offer us another room or any compensation for our discomfort. Not even a free meal. I don't see us staying with Hilton again.Genuine Hotels.com guest review
Awesome view of the river, cresent city bridgeGenuine Hotels.com guest review
Friendly and comfortGenuine Hotels.com guest review
"New Orleans Trip"
This was a combination business trip and weekend getaway. The hotel staff was very pleasant. Hotel was clean. Convenience to riverside trolley was important. Good location for convention center. Outlet mall was right there. Concierge very helpful and friendly!!!Genuine Hotels.com guest review
"Hilton riverside review"
Hotel was friendly . Was very close to restaurants, right across street from the Harrahs Casino and .7 mile from Bourbon St..Genuine Hotels.com guest review
Loved the location of the hotel and Drago's downstairs! Wish that parking would have been less than $44 a day, but a helpful tip is to go and park and Harrah's if you are going to gamble for at least 30 minutes a day you get 24 hour parking comped. Very helpful staff and very clean room. Would definitely stay here again!Genuine Hotels.com guest review
"Great location but showing it's age"
I stayed here 13 years ago, the hotel is still in a great location, but is worse for wear. The walls in the hallway were bubbling, the furniture and bedding beat up. The staff was very friendly and met all of my needs.Genuine Hotels.com guest review
"Great Place and Location!"
The hotel was exactly as described. It's not a 5 star place but it exceeded my needs for the occasion. It's in a great location, right across Harrahs casino and within walking distance from the quarter (bourbon st). They have a mall attached to this hotel which gives it an added kick for those who enjoy shopping. Rooms were nice, staff was very friendly, […] and had a nice bar/lounge downstairs. I would recommend and definitely stay here again! Read moreGenuine Hotels.com guest review
"warm and inviting stay"
I enjoyed my stay. I arrived early and was able to check in without an additional fee.Genuine Hotels.com guest review
Sweet!Genuine Hotels.com guest review
Great place to stay. Nice restaurant and bar .Close to everything.Genuine Hotels.com guest review
Check in guy was not overly friendly, but quick. Hotel is in a great location, within walking distance to the French Quarter, outlet mall, Canal Street and the ferry. Slightly dated but still nice. Valet parking was $44 and I had to wait longer than I expected to get my car. Next time I would choose the self parking for $34.Genuine Hotels.com guest review
This is the second or third time that I have saayed here for a pre or post cruise. always good service and near everthing. You can walk through the hotel, almost, through the outlets and straight to the cruise terminal. accross the street from the Canal Shops, street car and Harrah's. Easy walking to restaurants etc. Pool is small, but adequate. Can […] be breezy, but most people are not there to swim. Very nice rooms. Read moreGenuine Hotels.com guest review
"River walk Hilton"
Friendly staff and clean rooms. Walking distance to everything.Genuine Hotels.com guest review
"Turkey Day away from home"
We stayed here over Thanksgiving weekend and everyone was very accommodating. It was great! The hotel is very nice!Genuine Hotels.com guest review
Elegant and clean and VERY great location. However, took me 25 minutes in line to register at front desk and Valet Parking people were nowhere to be found.Genuine Hotels.com guest review
"Good hotel if you have a good deal"
This is very nice Hotel with a friendly staff and a perfect location. Room was clean, everything worked perfectly. Being located in a walking distance from the French Quarter, Aquarium, Tram station etc. gives you a great opportunity for a walking tour. Still there are some "but": no free wifi (who cares about wifi when you have New Orleans under your […] window?). Keys from the suit didn't work for parking exit; after I exchanged one of it - it stopped working for the suit also. No breakfast. Advice: if you have option to include self-parking - do it. Purchasing a parking spot would cost 30$ and up. Despite all cons I would recommend this hotel. Read moreGenuine Hotels.com guest review
"Stay at this Hotel!"
This hotel has everything! Shopping, fitness, and great breakfast! Wonderful hospitality! I highly recommend!Genuine Hotels.com guest review
"Hilton Card Points"
The major problem is that they wouldn't accept my Hilton Card for points because my reservation was not made through Hilton, but through Hotels.com. Hotels.com should include points on the Hilton Card even though they are creating the hotel stay and not Hilton. Staying at Hilton should include Hilton Card points.Genuine Hotels.com guest review
"Nice place to stay."
Great hotel. Next time I would get valet parking since the parking lot is scary at night.Genuine Hotels.com guest review
"Great view and service!"
Very quiet room and sweet staff!Genuine Hotels.com guest review
We thoroughly enjoyed the Hilton as it was beautiful and so convenient to the things we wanted to do like the Harrahs across the street, the Riverside shopping mall that connected directly from the Hilton and the double deck tour bus stopped out front of the hotel for easy access to get on the bus. We took advantage of the VIP lounge on the top floor […] and enjoyed the view and breakfasts and cocktail hour in the evenings. Read moreGenuine Hotels.com guest review
"Great location... but needs some updating..."
This hotel is in a great location giving easy access to the French Quarter and other attractions. If I had to highlight problems of this hotel, it would be that they gave us a baby crib that's outdated and not usable (bring your own!) and that the air conditioning had insufficient controls.Genuine Hotels.com guest review
"My Hilton Stay"
Great!Genuine Hotels.com guest review
Staff was great. Hotel very clean. Hotel connected to Riverwalk and is a great place to stay with children.Genuine Hotels.com guest review
"Quiet, clean hotel in a good location"
This is a very nice, quiet and clean hotel. The personnel with whom we interacted were tolerant and coolly polite. The room was utilitarian, everything worked well.Genuine Hotels.com guest review
"Great stay but for service"
This used to be my go-to hotel for frequent business and family trips to NOLA, but never again. Location is superb, with walking access to French Quarter, restaurants, business corridor and Superdome. New outlet stores at Riverwalk are a nice addition. One complaint: Service is awful. Servers at bar at restaurant, front desk clerks and telephone operators […] are sorely in need of training. Rudeness is pervasive. If you have an early flight (which all of us have at some point), good luck getting morning help from valet, from hotel operator, from bell captain, from front desk ... from anybody. This is disappointing since this is otherwise a fine property. Read moreGenuine Hotels.com guest review
Nice hotel to stay and convinent to walk to French Quarter. It will be the best if they can supply free Wi-Fi.Genuine Expedia guest review
"Terrible Customer Service and FREE PARKING is SCAM"
Be aware of "FREE PARKING" that Hotels.com offers. I booked/paid with parking included in my stay. When I arrived, I parked valet. When I checked in at the front desk, they asked if I had parked a car with the hotel. I replied yes and showed the valet ticket. She noted that I would not have a charge for parking because it was included in my stay. WRONG! […] When I received my bill for check out, I was charged for valet ($45 per night) in addition to the ($35 per night) for self parking that was included in my stay. So, for two nights of parking, I paid over $80 dollars per night. They said I was supposed to self park and not valet, so I had to pay for both. WHAT A JOKE! THANK A LOT HILTON! WILL NEVER STAY WITH YOUR HOTEL CHAIN AGAIN Read moreGenuine Hotels.com guest review
The hotel and the restaurant was great. I highly recommend.Genuine Hotels.com guest review
"I expected more from Hilton"
My room had some paint chipped away in the bathroom, the fridge was not working, other than that we enjoyed ourselves. 919 room numberGenuine Hotels.com guest review
The facility was very nice, and we were even upgraded due to a birthday, but we had a horrible time with our door key not working and having to have the battery changed on our door lock late at night (2 trips to the front desk followed by a rude maintennance man and finally an engineer).Genuine Expedia guest review
Big name hotel in heart of New Orleans offers little more than location. No free breakfast, no shuttle transportation to the train station, no free WiFiGenuine Hotels.com guest review
"Worst night, really"
I woke-up at 5:30 am my onterview day because someone was toying with a screw driver. I phoned the hotline service and they put me on hold for almost 50mn. I went down to talk to them on my way out, the person at the reception did not beleive me nor did she take me seriously. Unprofessional.Genuine Expedia guest review
The hotel staff seemed eager to pkease. The hotel was within walking distance to the French quater and numerous excellent restaurants.Genuine Hotels.com guest review
"The Riverwalk and Mike Epps After Dark Tour!"
Really enjoyed my stay. The location is very convient to every attraction.Genuine Hotels.com guest review
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