The hotel was fine. Room was big but bed was an uncomfortable murphy bed which was really dusty and dirty where the wall meets the hydraulics. We reserved a King size room and the bed was a queen (at best). Pool was lackluster (ie not as big as pictures made it seem). DJ (was a bore and didn't know his era's). Hotel staff was very friendly and helpful. […] Appreciated the discount on "going green" for not making daily use of housekeeping. BIGGEST REASON for low rating: THE TIMESHARE TACTICS!!! Avoid them at all costs. They woo you with "deals" on shows and a free future vacation but there are many, many strings! The free shows were actually "Buy 1 Get 1" and you only get your $75 voucher AFTER you compete a 90 minute preview tour where they force feed you info on how YOU SHOULD buy a timeshare with them. BE WARNED... they will try to keep you much longer than 90 minutes!!! Just say "NO thank you" when the "Welcome Desk" sends one of their super smiley advisers over to you for "free stuff". Unless you're into timeshares.... who knows, it might be worth it for those who can afford it. BONUS: Westgate hotel had easy access to the monorail which was really useful being we were so far up the strip. Monorail passes are worth it if you want to avoid driving and have unlimited access to the best casinos and hotels. I'd stay again if I could avoid the timeshare vultures. Read moreGenuine Hotels.com guest review
I enjoy my stayGenuine Hotels.com guest review
Was quite disappointed with our stay here. Check in staff was very rude. Room smelt like smoke and plumbing was bad. Paid for resort suite and felt no different then basic rooms beside access to fitness center and snacks between certain hours. Hopefully it will improve after remodel.Genuine Hotels.com guest review
I was very satisfied with the Westgate, would stay there again, and would refer friends.Genuine Hotels.com guest review
"Had the worst service of any hotel"
This hotel was a joke. I always stay at the palazzo, but I wanted to stay where my convention was located. The room was nasty, smelled like mildew. The toilet was broke and it took 2 days of calling to get someone to service it. The shower leaked and there was water on the floor in puddles. First night the remote was broke and I called 6 times to get […] it replaced and they said they would be.right up. Was replaced on the next day. There were a handful of people staying there and I talked with 4 different couples and they had the same bad service. I will never stay there again. Terrible management. Something needs to be done about the service department. Read moreGenuine Hotels.com guest review
"conveinient to the convention center"
i was completely satisfied because i had a room next to the elevator and because it had a refrigerator in the room which was important to me.Genuine Hotels.com guest review
Cleanliness of room was fine but the curtain from the big window did not work, and actually I had to use a chair to reach the curtain and use a clip to hold it in place so to avoid the sun hitting my face in the mornings. Also, the shower leaked a lot a water and made loud noises at night. I reported these issues to the staff but nobody did anything. […] I was attending a seminar in the same hotel so for that reason I didn't move out to another hotel. Thanks Read moreGenuine Hotels.com guest review
NIce, people were nice, easy check in, gave good information about local areas. Helpful if needed. room staff was east to work with.. Over all I would say its a 4/5 .Although the hotel is not right on the strip the monorail is stops at the hotel really no waling. However, monorail was a bit expensive 1 way. The discount on the tickets is minable . The […] monorail is clean well supervised. Monorail Goes directly from Westgate (Former Las Vegas Hilton) to MGM Hotel. Hotel is vey close to the convention center staff is helpful. Read moreGenuine Hotels.com guest review
Facuet is leaking. Room was not cleaned well.Genuine Hotels.com guest review
"A nice, clean hotel off of the strip"
My wife and I have stayed at this hotel many times in the past, and it was just as pleasant this time as before. If you want to avoid the hustle & bustle of the strip but still be close to the entertain, this is the place to stay. The only thing that we didn't like was the sales people for the timeshares standing in the hallways, and asking if you were […] interested in attending the time share presentations. It wasn't constant, but it was enough for us to get a little annoyed. Other than that, everything was excellent! Read moreGenuine Hotels.com guest review
"not too bad but not good"
Cleanliness of room/hotelGenuine Hotels.com guest review
"Newly remodeled? not really"
So we booked this hotel for a weekend family getaway with our two teens. Online price and pics were decent. But when we got there, we got the view of the back side of Vegas. You could see and feel the springs from the mattress so a good night sleep was not going to happen. Coffee wasn't free. There was a coffee machine (Keurig) but if you take their […] coffee and cup the hotel charged $3.00. Same thing with bottle water they put in the room. $3. They have enough towels for 2 people, so a call to housekeeping was made to double the towels. The shower needed more water pressure. As for the rest of the hotel, the casino is decent and has a non smoking section. The pool area is huge and there are plenty of lounge chairs to layout and get some sun. The pool is small compared to it's surroundings. The pool area needs to be updated. It looks old. The picture of the pool online looked better online than in person. Read moreGenuine Hotels.com guest review
"They gave our room away"
My party arrived at 8:30 pm and the room I reserved had already been given away. We got shoved into smaller room. Only with some discussion was it agreed upon that we would have a larger room the following night. . .which made us have to come back to the room to switch out all of our belongings the following afternoon. All and all I would stay there […] again, it was a great location and the second room was great. It had a great pool. Read moreGenuine Hotels.com guest review
Spacious room ( reserved 2 beds but we were placed in 1 bed...that's why its spacious ) . Housekeeping should take care of the back of the headboard , the space between wall and our headboard is about 15 inches : Bed is a Fold -up style bed ....if you look at that space it was gray ( because its full of dust ) ...bathroom wall : at the tub area's wall […] , we found a ball of hair sticking on it.Some things are good: thanks to the person at the desk when I complained about not having 2 beds as I reserved, he sent a free roll away bed for my teenagers.Coffee needs some better quality, it taste like cardboard. Pricey for this quality ( $208 + /night ). Panda, the lady that walked us to the elevator was very nice lady, good customer service. Read moreGenuine Hotels.com guest review
Good hotel. Not for the die hard party ppl. But to have a room n gamble n have fun it's good. BUT THERE IS NO WATER PRESSURE WHEN U TAKE A SHOWER. TOOK 45 MIN TO TAKE A SHOWER. N WITH THE LITTLE PRESSURE THERE WAS THE DRAIN BACK UP. NO GOOD THERE. ONLY COMPLAINT. GOOD BYEGenuine Hotels.com guest review
"great hotel just a block or two from the strip"
very, very, nice hotel, staff is great, had a great 2 day stay wished it was longer. Casino was nice and free drinks while gambling!! Just needed to be located on las vegas blv.Genuine Hotels.com guest review
"close to convention center"
Overall not a bad place. A funky smell in the first room we got, they upgraded us immediately and we got a good deal. Perfect place if you have to be at the Las Vegas Convention Center. Monorail takes you right to the strip.Genuine Hotels.com guest review
"convention center event"
great location for convention center events, no cabs neededGenuine Hotels.com guest review
"overall good hotel"
Stayed here almost a week..rates are pretty affordable and the rooms are clean.Genuine Hotels.com guest review
"nice stay for the $ spent"
I liked the hotel, do keep in mind that you would be at the end of the strip of the strip by a bloc or two. overall nice place to stay.Genuine Hotels.com guest review
"Plumbing is old"
This beautiful historic hotel needs to fix its plumbing. Our room was very nice and spacious and I was excited to see a gorgeous big bath tub...but the faucet didn't work so I couldn't enjoy the bath. Instead, I took a shower but I was disappointed again because the water pressure was really low, the water was draining very slow, and I couldn't stop […] the water completely. I wouldn't stay at this hotel again unless they redo the plumbing... Read moreGenuine Hotels.com guest review
"you get what you pay for?"
Overall its a nice and pretty hotel. There was a 22 dollar charge on top of the 80 we spent through hotels.com, however they tried to charge us 50 which we didn't realize until we got our daughter and selves to the room. Along with that issue, almost everything in the room charges you, $4 for water, $10 for the safe, $10 a night for a mini fridge, 3.50 […] to use the keurig coffee machine.... our non smoking room smelled like weed and our bathroom counters were so dusty. On the bright side we had an amazing view. However, I'd rather go somewhere where thsy dont force you to pay for tons of stuff when you are already paying tons for an almpst useless room. Read moreGenuine Hotels.com guest review
"Resort Fees are not justified"
resort fees are OK if all check-in guests can use the wifi freely. Unfortunately, each room is only allowed to use 1 device. Any additional device will add another substantial amount---way too much!Genuine Hotels.com guest review
1st night had no towels....asked room service.... took 3 hours. .. second night toilet flooded called front desk. .. they said I didn't have wait for them to come. . So I left came back to room 10pm entire bathroom flooded. Ice machines were all down on all floor levels. When to hotel shops to ask for cup of ice..due to machines down....I got charged […] $.75...Really! The next morning I I found out they changed name and possibly management/owner. . Could be reason for horrible service. Most staff didn't know much though about it Read moreGenuine Hotels.com guest review
the tv did not work ,called housekeeping 4 times ,they finally sent a guy to fix it , who had a very nasty attitude,then our room key didn't work,we would have to go back down to the reception desk every time we went out so that they can re-program the keys again, finally security had to come use their pass key????anyhow the day we were leaving the […] tv went out again! The casino was going thru a name change and it was hard to find ,the name sign had been taken down....over all the best employees there are the valet guys...helpful and friendly Read moreGenuine Hotels.com guest review
"extra fees are beyond absurd"
the hotel was nice, comfortable for the time that we actually stayed there, but they charge you for bottled water that they put in the room, charge for coffee that's in the room, charge for internet service, charge for breathing, its kind of ridiculous, but overall it was nice but charging for things that usually have come with the reservation of the […] many hotels that i have stayed in, it's a little bit out of control Read moreGenuine Hotels.com guest review
Wow. They charge for everything!! No more in room coffee. Even though it was cheap coffee, at least it was free service. Now 3.50 for kuerig coffee each!! Wifi, only 1 device though you get charged if you want it or not. Also tax recovery fee? What the heck! Really, it just makes me stay away from any Vegas hotels. It's been over a year since our last […] visit, it just seems to get worse. Read moreGenuine Hotels.com guest review
This hotel is now owned by new owners so changes have barely started(Changing of signs etc.) We stayed here about 3 years ago and hasnt really changed much since, good or bad. Hopefully new owners will start the remodeling process to give a new upgraded and up to date look. All in all was a pleasant experience.Genuine Hotels.com guest review
"Great for the price"
For the great prices, this hotel is as good as it gets. All of the amenities of the "big" name casinos and just a monorail ride away, it delivers the Vegas experience without breaking the bank.Genuine Hotels.com guest review
"Went on the 2nd day it became "Westgate""
The only positive was the size of the room & the incredible rate i got through hotels.com! Cocktail service @ the casino is TERRIBLE! Expect to see a waitress once every hour (if you're lucky). The lady @ the players club sign up was rude as well (we just walked away). With them just being turned into Westgate they will give you a "welcome package" […] which consists of them trying to sell you a time share! Valet guys are awesome, the pool's pretty small & the ice machines are a ways from the rooms. If you book this hotel you should already know it is NOT on the strip but it does have very convenient access to the monorail! Benihana was expensive but nicer than any other one I've been to Read moreGenuine Hotels.com guest review
couldn't get King as requested. Had to take trundle Queen. chaos at front desk.Genuine Hotels.com guest review
Be ready to be nickeled and dime at every turn. yes, there is coffee pot in the room just be ready to $4.00 per cup. Internet is available in the for about $14.00 a day per device.Genuine Hotels.com guest review
"Lovely room, great price!"
Booking this lovely room through hotels.com saved us a substantial amount on the room cost. Everything about our stay at Las Vegas Hotel & Casino was great.Genuine Hotels.com guest review
The tub had mold and the room was 'tired' and had a moldy smell. To say the faucet in the tub was dripping is an understatement. Even though we alerted the management on the first day of a four day stay, they never addressed the problem. Bell staff gave wrong directions. Hotel was said to have direct access to the convention center-it did not. I was […] disappointed to learn of the high resort fees and a fee to make coffee in the room. However, the concierge staff was extremely helpful in resolving a boarding pass issue and they should be highly commended for their above and beyond efforts. The new management team were doing exit interviews at check out and seemed friendly and said they had plans to update the hotel. They have a lot of work ahead of them. Read moreGenuine Hotels.com guest review
"What was all the fuss about?"
Had a great room, friendly staff and it was a very nice stay! I was worried based on recent ratings online, but was very pleasantly surprised. Was also suprised to find that the LVH was the Westgate Resort the day I checked out!Genuine Hotels.com guest review
"Very good for business"
Clean hotel, room was super quiet and enough restaurants to give me variety. Only complaint would be charging for lots of things - use of safe, internet, etc. But all-in-all, a real good value.Genuine Hotels.com guest review
I will never stay at LVH again. The coffee pots don't work. The T,V. not only didn't work but when it did there were only music stations available. If the coffee pot had worked you had to pay $3.50 to use it. The internet was another $13.95 a day. We go to L.V. every other month and have never found these problems in any other hotel. It was only my […] experience, there was a whole line of angry people who had changed rooms 2 or 3 times and were still having problems. The only good comment is the asst. mgr. Tyler was pleasant and tried to help. Read moreGenuine Hotels.com guest review
"I did NOT like it"
The only thing I liked was the buffet restaurant: many options, extra friendly staff 10/10, very good overall. But the hotel...not really, first I got a smoking room when i was reserved a non-smoking room, the carpet was old and dirty, the bathroom was outdated..no microwave, no little fridge, they charge extra for internet, safe, no courtesy water, […] nor coffee, if you want to use the fitness center they charge $20 extra per day otherwise use the cardio room wich is from 6am-7pm only, the pool closed at 8pm (THE POOL!! in summer with that upper 90 and more than 100 F temperatures should remain open until 11 at least!....I am not coming back! Read moreGenuine Hotels.com guest review
Clean, low cost, close enough to the strip, no smoke in non smoking room. Everything a young family needs.Genuine Hotels.com guest review
"Meh, if you have to go to Vegas..."
30 minute wait to check in! I understand this was a conference, but the hotel did not seem to have planned ahead. Very bad first impression. Then the nickel-and-diming began. $3.50 to use the in-room coffee maker? $15 per day *per device* for wifi? Ridiculous. Service at the Paradise Cafe was pretty bad in the early AM. Location is good if you're going […] to the the convention center, which is right next door. Bed was comfortable. Shower water pressure was low; I wouldn't mind this so much if all of Vegas wasn't wasting water like crazy. Read moreGenuine Hotels.com guest review
"very nice stay."
was a nice stay..very comfortable room ..would have liked to see a security presence in the self parking lots (north side) was a little uncomfortable walking in and some strange people hanging around and no security around. Was a nice stay besides that.Genuine Hotels.com guest review
The room was much nicer than I expected the hotel was very nice.Genuine Hotels.com guest review
"Super-cost-effectivness for family vacation"
Me and my family are not in gambling. Just came to Vegas to visit and see. The hotel was ideal for us - not on the strip but has its own monorail station; comfortable room and quick service on every call; swimming pool to rest and enjoy; and when they said we get a non-smoking room, it was really smoke free and not a non-smoked-in-the-last-12-hours […] room. The restaurants were fair, but the overall experience was very good. All that was in a very comfortable rate. Highly recommended. Read moreGenuine Hotels.com guest review
Nice hotel good machines and the service was fast and friendly.Genuine Hotels.com guest review
"Everything was great!"
We had no complaints. Ok well one. The check in line was super long. We had to wait a good 20 minutes in line.Genuine Hotels.com guest review
"motel price for hotel"
Hotel seems cleaner under new management. Arrived late and checked in at 3am. Friendly staff understood how tired we were and gave us free room upgrade. Really appreciated. Bed was comfy and air was fresh. Definitely will return.Genuine Hotels.com guest review
"Close to Convention Centre via Monorail"
Big Hotel, if you end up at the end of the Towers, so expect a walk. Stephanie, on reception checked me in and out, very helpful. Pool was noisy from 4-8 during happy hour, but if your into that its good fun. Sportsbook room is massive, watched the USA v Portugal game, great atmosphere.Genuine Hotels.com guest review
"I would stay agian"
Shower head in room was leaking and spraying around. Had to place a towel so it wouldn't go all over the place. Room visible signs on what direction you are going. I got lost trying to go to a different floor to visit my fie ds room each time, every floor looks too a like. And when I asked for directions from a staff they sent me the incorrect way. […] At check in, front desk personal was friendly but at one point I guess we asked too many questions and she looked upset and had a moody attitude after. One big plus would be having a fridge and micro in rooms !!! Read moreGenuine Hotels.com guest review
The hotel was excellent. I will stay there again. The only problem was we reserved a non smoking king and we were told that that was only a request. To quote Jerry Seinfeld " isn't that the point of a reservation"Genuine Hotels.com guest review
This property is just tired. Only benefit is that it is by the convention center (although if you are in the North Halls, it is still a substantial walk). The cold shower my first morning was just the icing on the cake. There are LOTS of other properties within walking distance of the convention center that are better choices. I will never stay here […] again. EVER. Read moreGenuine Hotels.com guest review
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