"Very bad coordination!"
Very bad coordination! Expedia's Conformation/Itinerary # does not coordinate with Hilton reference # Hilton can not look up Expedia's Conformation/Itinerary # it is useless and delays check-in because of this! Hilton can only locate it by person Name for reservation - give them the # and will have much delay in checking in only good with Expedia […] not Hilton. Need to get this fixed and coordinated with Hilton --- PLEASE!!! Thank YOU! Love, Allyson Wolf Read moreGenuine Expedia guest review
"Top Quality Stay"
As soon as you drive up to check in, there are staff waiting to open the door and welcome you. This experience alone, sets the mood for the rest of the stay. Everyone was very friendly and inviting. Check in and check out was easy. The room was top quality, luxury, and we could have lived there! My family and I stayed on the 8th floor and we had a skyline […] view. Overall, we sensed the attention to detail in the way the room and colors were set up. Very relaxing. Read moreGenuine Expedia guest review
"Not impressed but it was okay"
The room we booked online had a tub in the description but the room we were given only had a stand up shower. The room was a bit more "dated" than what we expected. The grounds were lovely as was the indoor pool and Jacuzzi. However, many parents let their young children run a muck in the Jacuzzi without supervision and the sound of their squeals and […] screams reverberates off the walls terribly ruining the ambiance - not necessarily the hotels fault. They do have signs posted saying no unattended children etc. The breakfast buffet was adequate at best. What really ruined the experience for my husband and I was the terrible service we received from the night manager. He was totally disinterested in my needs when I called to the front desk in the evening requesting toiletries. He said he would have someone at my door in 10 minutes. When I called again 30 minutes later to inquire he got a very sour attitude and let me know I was low on his list of priorities. It was only when I asked for the name of his supervisor that his attitude improved somewhat. Read moreGenuine Hotels.com guest review
Needs microwave in room ,also continual breakfast also would be niceGenuine Hotels.com guest review
"Comfortable accommodations and mostly friendly sta"
My room was very comfortable, although I missed having a good sized vanity in the bathroom to spread out my toiletries. Staff was exceptionally helpful and friendly, but the front desk folks ignored me when I arrived; they were serving others, and nobody acknowledged me until another staff member showed up.Genuine Expedia guest review
The hotel itself is beautiful! Wish we stayed longer to use some of it's incredible amenities. The room was gorgeous, clean, and very, very comfortable.Genuine Hotels.com guest review
Just what we were looking for!Genuine Hotels.com guest review
It was fun. I enjoyed the horse ride from the ranch next door. Wonderful staff good looking lobbyGenuine Expedia guest review
"Great Hotel close to my destination in Texas"
Great experience and did not have to do anything!!!Genuine Expedia guest review
I had booked a room with a king bed , the room they gave us was a handicapped equipped room , the bathroom had the bars all over and a pedestal sink with no vanity to put your things. I called down stairs to ask why we were put in this room and was told that was all they had left??? I didn't understand this since I had booked four weeks prior wouldn't […] they have saved a room for us? When I asked to be moved she told me all they had left were two queens bed rooms. I said that's fine , but why didn't you mention this when we checked in to see if we wanted that handicapped room? Then we were moved down to the queen room in which both of the beds (we tried them both) were like bowls in the middle and my husband woke up with a back ache everyday. The worst part was the noise, people walking down the hallways at ALL hours of the night.....people on both sides of us opening and slamming the doors over and over during the middle of the night. I am not sure what kind of place this was but seemed to be a party place, I didn't get much sleep there and would not stay here again. Read moreGenuine Expedia guest review
"BEST STAY !!"
WE LOVED IT, CANT WAIT TO GO BACK!!Genuine Hotels.com guest review
Great hotel and half the price of the surrounding hotels.Genuine Hotels.com guest review
"Recommended for seminar"
This is the 2nd time to stay at this hotel. It was as good as we remembered it. Bonnie and Clyde's sports bar was nice. 3 cheese nachos were amazing. Overall experience was excellent.Genuine Expedia guest review
Front desk gal initially checked me in had been super friendlyfriendly. When I arrived to the assigned room. Its was the last room of hall/ by the stairwell/ an a joining room. Didn't feel safe. Went back to the front desk & asked kindly to change rooms. She then didnt appear to be as enthusiastic. She gave me a new room and didnt say anything else […] but just handed me the new room key. Not a smile or a thank you. I was like huh!!! OKay! Other than that every other staff I spoke to were GREAT! Read moreGenuine Hotels.com guest review
"Very Nice Place & close to Mall"
My kids loved to pool and I loved the bed and the hot tub! We look forward on a future stay this summer!Genuine Expedia guest review
We had a great time staying at this hotel . The staff was great and very helpful. John the concierge was so nice and personable. The location is what sold this for us. We were close to Main Street and also the mall.Genuine Expedia guest review
Would be an awesome hotel for the summer on a lake. Lots of fun activitiesGenuine Expedia guest review
"No Free shuttle"
I stayed here for a business conference at a nearby hotel (Gaylord). I choose this hotel because they adversed courtesy shuttle & out of loyalty to Hilton brand. When I called to confirm shuttle they didn't mention that they charge $5.00 each way for a courtesy shuttle. This added $20/day to stay. Not a big deal but I never tipped the driver and am […] no longer loyal to Hilton Read moreGenuine Hotels.com guest review
Response by Hilton DFW Lakes Executive Conference Center Thank you for taking the time to share your comments with us. The complimentary shuttle noted is for clientele coming back and forth from the airport which is the priority for our guests. We do provide additional transportation in the local community for a minimal fee so that our guests do not have to go to the extra expense of their own transportation. It looks as though we made 4 trips per day on your behalf; we hope you understand there are some costs associated (labor, vehicles, etc.) to provide those services. Thank you again for your feedback. Hotel Manager Hilton DFW Lakes
Love this Grapevine area. Had a great stay. I was just hoping we could have walked to the historic district from the hotel, but there were no hotels that close. Very nice decor and grounds.Genuine Hotels.com guest review
"Very enjoyable stay!"
With all the other resorts in the neighborhood, this was a very nice find for the price - we stayed here 2 nights for much less than 1 night costs at surrounding resorts. The outside area was very fun to explore, but we will have to come back in warmer weather to make use of all it had to offer. The rooms are fairly small, but VERY nice quality.Genuine Hotels.com guest review
"Not what I expected from a Hilton"
Beds were hard as a brick! Refrigerator made a terribly loud noise which made it almost impossible to sleep!Genuine Expedia guest review
"Great location to Mall"
Great service and food at the Vineyard and Clide Restaurants. Excellent distance to Outlet and Gaylord for Christmas events.Genuine Hotels.com guest review
"Family holiday getaway"
We stayed on Christmas day, the night before our visit to Legoland down the street. The lobby and its decorations were stunning. The staff were welcoming and helpful. Great biscuits and fresh melon on the breakfast buffet. I forgot to pack our swimsuits (my 10 year old son has still not forgiven me), so we did not get to try to the pool, which smelled […] strongly of chlorine but felt warm and looked inviting. Read moreGenuine Hotels.com guest review
Very pleasant. Love that they have indoor pool for the cold weather. And the restaurants have really good food. Its a really good thing they have 24 hour room service too. Over all, i was satisfied.Genuine Hotels.com guest review
We were a little disappointed because breakfast did not come with our room, that was one of the reasons we stayed with Hilton.Genuine Hotels.com guest review
We had to change rooms bc of the smell in our original room. The hotel quickly got another room ready and moved all of our luggage within about 20 minutes. The area around the hotel was perfect for us. We could walk to the Mall across the street or the Outdoor World. Very good location. We also used the indoor pool and hot tub which were very nice and […] clean. Read moreGenuine Hotels.com guest review
"Great Hotel-- Close to everything entertaining!"
This was a great hotel to stay at, the staff was super nice and so helpful. It is conveniently located to everything entertaining that you would like to get to -- the mall is across the street and restaurants are near by.Genuine Expedia guest review
"The most disappointing Hilton ever!"
I've stayed in Hiltons across the country and this one was by far the worst. When I first arrived, the staff member who checked me in my room assume made an insulting assumption about whether or not I could afford to place the room charges on my debit card. Then I returned to the hotel on the second night and when I arrived on my floor, I was greeted […] by the stench of sewage. When I called for maintenance, they came in, said they could smell it and that it probably is the result of some pipes they cleaned earlier in the day. Then he encouraged me to put towels under my door to keep the smell from coming into my room. The brick floors in the lobby leading to the east tower were buckling in some areas and my elderly boss tripped and almost fell. If there are other options available in the area, your dollars will be better spent at other locations. Read moreGenuine Hotels.com guest review
"Great Grapevine Stay"
Conveniently located to downtown attractions, nice hotel with all the amenities . Great bar with dancing, nice outdoor fireplace, Starbucks cafe bar and comfy beds.Genuine Hotels.com guest review
"Time Well Spent"
We recently took a Winter Break in the Hilton and thoroughly enjoyed our stay. The Hotel is very nice and the Staff were great. Travellers should note that you would need a car to get the most out of a holiday but the Hotel does provide a Shuttle to The Grapevine Mills Shopping Mall and Bass Pro, which is very convenient. The grounds of the Hotel were […] lovely and ideal for walks. Read moreGenuine Hotels.com guest review
We arrived on the aftermath of an ice storm to find friendly personnel and a room that was warm, very nice and an excellent place to celebrate the start of an anniversary celebration. Good times.Genuine Expedia guest review
everything nice pool and hot tub indoors it was snowing out and I sat in hot tub looking out the windowGenuine Expedia guest review
"great loacation and hoel"
very good location in grapevine close to grapevine mills mall ,Genuine Hotels.com guest review
For a 200. Room I thought we would have got a breakfast. Plus the rooms were nice but it's just an old hotel. The staff was a bit snobby. Not again... But the shuttle guy was super nice. It's just simply not a 200 dollar stay!!!!Genuine Expedia guest review
"Great hotel, close to dfw"
Room was nice, food was delicious, shuttle to DFW was quick...we are pleased and will stay here again.Genuine Expedia guest review
Had a great stay! Will be back soon! Great facility and staff. Awesome location for shopping and restaurants.Genuine Hotels.com guest review
"Airport hotel and conference center"
Very nice hotel and conference center near DFW. If you are looking for downtown Dallas sites, this is far away, but for a very nice, very clean hotel in Grapevine 15 minutes from DFWGenuine Hotels.com guest review
I make mi reservation whit my credit car , and I pay in cash for went I check up , and I have charge in my credit account so I pay two times , 5 day later I don't have my money back , bad serviceGenuine Hotels.com guest review
"Nice place to stay"
The hotel was nice and clean, well maintained. The restaurant had great food (ate there 3 times!) The fitness center was in good shape, too.Genuine Hotels.com guest review
"Business and weekend visit"
Awesome hotel for business and recreationGenuine Expedia guest review
Excellent hotel!Genuine Hotels.com guest review
"Older Hotel but great Customer Service"
Super Friendly Staff regardless of who you encounter. The rooms definitely have an older feel to them but the beds are very comfortable. Beautiful outdoor areas especially during the summer months when the outdoor pool would be open. We would recommend to friends.Genuine Hotels.com guest review
"not worth $"
The hotel was very cold both in temperature and atmosphere. Service was lacking- coffee pot was broken and we had to ask 3 times to have someone bring us a new one. Room was not cleaned well and when we asked for soap we were told they were running low... $200 a night and you are running low on soap?? Won't stay here again.Genuine Hotels.com guest review
"Nice hotel great location for shopping!"
The experience overall was good, although you would think that a 180 dollar room would include free breakfast.Genuine Expedia guest review
"convenient to Glass Cactus"
Just what we needed.Genuine Hotels.com guest review
"Impressive hotel and close to everything."
We were very impressed with the hotel, location, staff and The Vineyard breakfast buffet and especially our server. It will be our go to hotel whenever we are in the area.Genuine Expedia guest review
"Thank you, Hilton Staff"
I have stayed at this hotel 4 times in the past year and have brought family in to stay there also. My mother had been ill and we came in to see her. My last trip was for her memorial service. When my son and I checked in at 2 am one Sunday a.m., we told them the circumstances. From that moment and over the next 4 days they went out of their way to […] help our family. On each visit the hotel itself was beautiful, food was great, service was great, but on this last trip all was exceptional. Read moreGenuine Hotels.com guest review
great..n plesant. I was amazed service on front dest..... we will return soon. thank you.Genuine Hotels.com guest review
I enjoyed our stay here. The only thing I didn't enjoy was the fact we still had to pay for the shuttle to and from Grapefest. We were staying there so that we didn't have to drive after enjoying ourselves at the festival, but I felt that the shuttle should have been included in what I spent on a room for the night, 20.00 additional dollars seemed excessive […] when I can get a complimentary ride to the airport when I stay at a hotel. Other than that very nice hotel and friendly staff. Read moreGenuine Hotels.com guest review
The air quaity was pathetic. Could not open the windows and the room smelt of mold. There was also no fan in the bathroom so the steam from the shower made it more unpleasantGenuine Hotels.com guest review
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