Convenient to LAX, Great shuttle service. Fast check-in, great room, great service.Genuine Expedia guest review
"Simply too noisy"
Airport hotel is never my choice for any travel, unless I have to stay...and this time, I have to, unfortunately. Good: Easy and FREE shuttle service to and from LAX. Nice lobby and clean room. Food is not bad. Bad: The reception is just bad news. They have 5-6 counters and only 2 staff working. Took a long time to check in/out with not even that […] many guests. Ugly: I know it's an airport hotel, so I can understand there will be so noise...but when your hotel is right next to the run way of a 24 hours airport, I think you got a problem. I stayed at the Custom Hotel, which is also nearby the airport runway and it wasn't as bad as Hilton...this is BAD. I wouldn't recommend anyone unless you're deep sleeper. The plane's noise is all night long. Read moreGenuine Hotels.com guest review
"They even gave me free aaa batteries :D:D :D"
Came for a language of impact seminar, which allowed a nice discount on parking ($12/night vs $25). The bed was very comfortable and there was a nice glass desk to work on. The buffet lunch was $17 and great...! Free internet in the lobby ($12/day in room) and there was lots of private, comfortable seating away from the busy lobby. They allowed a late […] checkout (1PM vs 12PM) at no extra charge, and then even extended it an extra hr. when I ran into some issues with the seminar. I didn't have time to find batteries for my tape recorder and they brought me a box of four absolutely free delivered to my room. That was the cherry on the ice cream for me : ) No mini fridge in the room, which would have been nice but 'm not complaining because I brought a cooler and there was an ice machine on the floor with a vending machine for water & soda. Overall a great experience despite all the fees (parking, breakfast, internet, water etc.) Read moreGenuine Hotels.com guest review
My stay at the Hilton was very very great. The staff was excellent the facilities were very clean as well as the hotel as a whole. It will be my place of stay every time I come to visit Los Angeles. Thank you for such great hospitality.Genuine Expedia guest review
Parking was UnsatGenuine Hotels.com guest review
"SHEETS HAD MAKE-UP ON THEM, SINK DIDNT DRAIN"
THE SHEETS ON THE BED HAD MAKE-UP ON THEM. THE SINK IN THE BATHROOM DIDN'T DRAIN. THE LIGHTS IN THE BATHROOM HAD TWO BURNT OUT BULBS, WIERD SMELL IN THE HALL WAYS. STAFF WAS DOING CONSTRUCTION IN THE HALL WAY EARLY IN THE MORING. FRONT DESK STAFF DID SEEM CONCERNED WHEN I TOLD THEM ABOUT MY DISSATISFACTION.Genuine Expedia guest review
Friendly staff. Bed was not so comfortable. The facility was clean and the restaurant was efficient and friendly.Genuine Expedia guest review
Came in late and left early to catch an early flight. Great price for the room.Genuine Expedia guest review
"Horrible maintanance at this hotel"
First our room was stuffy and the toiled keep flushing it self all night long that I was not able to sleep second due to the toilet there was no water pressure in the bathroom so I could not shower because of the self flushing toilet the toilet water keep splashing out with is horrible discussing and unsanitary avoid this hotel and parking is a ridicules […] 27.00 per night Read moreGenuine Hotels.com guest review
"not well sound proofed and too many surprise fees."
first thing i found out was that i had to pay for parking. on top of that it was almost 30$ a day. i'd already parked so i didn't move. right next door you can get parking for 12$!! so parking at this hotel was over double! when i checked in i had to put a card down for any fees that might come up. i'd payed for this room about a year in advance so […] i was not happy to find out that everything wasn't already taken care of. this also made me scared to touch things in the room. i didn't make the coffee or use the ice bucket or drink from the glasses. i wouldn't want them to have to go out of their way to wash a glass. we are in a drought and i shouldn't be surprised that they might pass the cost of water onto the guest. the room was also not quiet. anyone talking at even under normal conversation levels could be heard quite clearly. so after the convention that was downstairs closed, it woke me from a nap. they're also build near an airport so planes are annoying too, but i don't know if i should knock them for that, but they should have built the building to account for that. the room had a lot of creaks too. the building settled a lot. the air conditioning made clicking noises too which made falling asleep at night take longer than usual for me. Read moreGenuine Expedia guest review
"Great Airport Hotel"
While in transit we spent one night here, and the stay was nicer than I expected for such a high volume place. Decent food on-sight, perfect airport shuttle service, and really nice room with comfortable bed!Genuine Expedia guest review
Hotel was nice. Except you have to pay for commodities that are usually included at other hotels. Like pay for parking, wireless internet,and to have a refrigerator. .and you can hear the airplanes from the airportGenuine Expedia guest review
The air conditioning in my room broke every single morning, so I had to call engineering. When I checked in, it was 80 degrees in my room. I find it very hard to believe that it broke between the last guest and I, since I got early check in. It made me ill. They never offered to change my room. Also, the bed and pillows were EXTREMELY hard and unco […] mfortable. Read moreGenuine Expedia guest review
"Gorgeous hotel close to LAX!!"
Wow. Where do I start. I was only there for the weekend, but I am so happy I chose this particular hotel! I needed some time to relax and my stay, on the thirteenth floor, was absolutely perfect! Very peaceful and relaxing. The young lady that cleaned my room each morning was extremely friendly and so were the men at the Concierge desk! Very helpful […] as well. I will definitely be back soon! (-: Read moreGenuine Expedia guest review
the conference we were attending was at this hotel so it was nice to just go up and down the elevator to get around. We ate at the hotel for every malNeile and food quality was excellentGenuine Expedia guest review
We arrived from Tokyo about eleven AM and our room was immediately available.Genuine Expedia guest review
"Very nice, four stars, excellent location."
I am really tired of hotels that charge extra for parking and internet access in the room. The worst thing is, it is always the upscale hotels in large cities who do this - the ones who also charge the highest room rates and could well afford at least free internet. This hotel, while beautiful, also wanted a fee for a fridge and/or microwave in the […] room, which has become standard accomodations in many hotels these days. Last but not least, there were several food outlet choices in the hotel, but all were incredibly expensive, even for the Los Angeles area. My husband and I had lunch one day, each had a salad and water and the bill was $60 with tip! We have decided to boycott hotels who make it a practice to charge extra for parking and internet. Read moreGenuine Expedia guest review
"Good hotel, but poor elevator and parking"
The parking situation is not good. It takes at least 15 minutes to retrieve your car. Hotel elevators are very slow and well below the capacity needed for good service.Genuine Expedia guest review
We stayed here for 2 nights. At checkout we saw we were charged for 5 out of state calls which we didn't make. On asking the receptionist about this charge she claimed that since these calls went from our room there was nothing she could do. She pulled up the numbers and timestamps for each call. We told her that on the first night of our stay, we were […] not even in the room at the time the calls were made. We produced purchase receipts providing our location and time which clearly put us in another part of town. She refused to believe us and insisted that since the calls came from our room we had to pay for it. On the second night of our stay the logs showed calls being made from that room while we were in, but we never touched the telephone. We also spoke to the manager and she was equally rude and arrogant and refused to believe us. They kept treating us like we were liars trying to get out of a $20 call charge. We raised a security breach issue but they refused to consider our proof. 3 days later we did get a call back from the manager asking us about a string of incoming calls. We never heard the phone ring, but call duration showed they lasted for hours! The manager sounded like she now believed us, but we were never offered any compensation or not even a simple apology. Did not expect such a security breach in a reputed hotel. Read moreGenuine Expedia guest review
"Close to LAX"
Staying overnight after flight from Asia on New Year's Eve Dec 31 so the price was high. Internet was slow and expensive. Room was small! And not very clean. : ( Room service was quick and food was good though. Next door to LAX which is why we chose to stay there.Genuine Hotels.com guest review
"Best choice at LAX"
The Hilton is the best of the four hotels right on Century. They nickel and dime you on things like internet access, but the rooms are always clean and comfortable.Genuine Expedia guest review
"Very nice/good value"
Great for overnight stay at airport. Able to get something to eat at 11pm. Shuttle very timely in getting us back and forth from airport. Loved our large comfortable room.Genuine Expedia guest review
"Great vacation spot!"
Thoroughly enjoyed the Hilton! Great hotel, staff, great food & coffee, convenience of everything, easy access to buses that bring you everywhere very inexpensively right outside the door, shuttles to Manhattan Beach, concierge was amazing at providing information on anything you needed. Great Experience! HIGHLY RECOMMEND!!! loved it!Genuine Hotels.com guest review
"Airport is why it's there"
Standard upscale chain hotel room. Room and service all good. Annoying that they charge for internet access in the room. Surrounded by parking lots and other airport hotels. No reason to stay there except proximity to airport. Convenient shuttle to terminals. Runs 24/7 but can take up to 45 minutes because of possible stop at another hotel. Our run […] only took about 15. Read moreGenuine Hotels.com guest review
pizza ordered thru room service was too heavy, but a nice hotel and good price!Genuine Expedia guest review
Checked in with a pleasant agent. I am disabled so she put me near the elevator which was convenient. The gym had most of the equipment i would have at home. I slept well. I was comfortable in the room. The restroom was a little cramped but clean. The shuttle was prompt.Genuine Expedia guest review
"Only complaint no room service after 11 pm"
No Hot food for room service after 11 pmGenuine Expedia guest review
"Very bice rooms"
This hotel was great the shuttle driver was rude. But walking into the hotel it was beautiful for sure. Check in was busy but went fast. The room was nice and the pillows were fluffy but gave us stiff necks. But make sure you ask to NOT TO STAY ON AIRPORT SIDE. It was noisy in the middle of the night with planes taking off. We would stay here again […] just change a few things. Read moreGenuine Hotels.com guest review
We had a serious problem with medication missing from our room and the hotel was not willing to accept resonsibility for our loss. We had to spend alot of time getting a new prescription filled.Genuine Hotels.com guest review
The hotel charges for in room internet. The wifi in the room is SLOW S L O W. The free wifi internet in the lobby is sketchy and has a very weak signal.Genuine Expedia guest review
We heard baby crying and shower running all night long. No sleep!Genuine Hotels.com guest review
Was there less than 24hrs. Check-in went smooth because I am a Hilton Honors members. Needed to leave my car in front of hotel and they were accommodating.Genuine Hotels.com guest review
"Not allot of bang for the buck."
Noise from Airport annoying. Spartan accommodations. Much better deals to be had nearby.Genuine Expedia guest review
"close to the new L.A. Forum"
great stay at this hotel. nice hotel. very clean and slept like a baby on very comfortable bed. my wife and i went to see Eagles at the Forum. it was a perfect place to stay. staff very friendly. will stay here again next trip to Los Angeles. rooms were clean and comfortable. service was great. hotel has 4 restaurants in the hotel. starbucks available […] in hotel. we loved our stay. Read moreGenuine Hotels.com guest review
"Close to the Forum"
We had an excellent stay. Room was very clean and it was very quiet. We were attending an Eagles concert at the Forum and it was just close enough. Parking was also good, we did the self parking with no problems. Would recommend this hotel and stay there again.Genuine Expedia guest review
"Close to LAX but rooms are very noisy!"
We stayed at the Hilton LAX the night before flying back home from vacation so we were hoping for a restful night. Unfortunately this was not the case. Maybe it was our fault for staying on a Saturday night, but we were woken approximately every 30 minutes due to doors slamming and other really loud noises in the hallways (some of which were so loud […] they shook the walls). My husband and I both thought the beds were very uncomfortable. Needless to say, I expected more from a Hilton and we were definitely not impressed with our sleepless 1-night stay. Read moreGenuine Expedia guest review
"Poor House Cleaning"
The overall cleanliness of room was horrific. Housekeeping did not clean the toilet and there were several obvious stains. Furthermore, the rest of the room had other "bio" issues. Hotel did change me to another room...but not the best impression left.Genuine Hotels.com guest review
Excellent check out, line at check in.Genuine Hotels.com guest review
"Very Convenient to LAX"
After spending time in Pasadena, I stayed last night at Hilton next to LAX due to early morning flight. Glad I did as the thought of fighting morning traffic scared me. Hilton was very nice hotel with great service to LAX terminals. Has nice bar/restaurant to relax after a long day. Would definitely stay again!Genuine Expedia guest review
"Great hotel, very comfortable"
This was the second time I've stayed here and it was extremely comfortable and conveniently located for my early flight. The free shuttle was so easy and ran even at 5am when I needed it. This is my go to LA layover hotel.Genuine Expedia guest review
It was very nice I would stay there again when in the L.A. area again.The staff was very good. Room cleanl bed were confortable. The food was good. Overall everything was very good.Genuine Hotels.com guest review
"Mixed race couple not welcomed?"
Disappointing that mixed race couples are not treated with the same respect as others. Desk clerk inquired if we were seeking two rooms - we clearly had a reservation for one room. When I said one room, we were given the smallest, oldest out of the way room he could find. I have stayed in this hotel many times before and never had that experience or […] such a lousy room before. Read moreGenuine Expedia guest review
From the moment we drove up to valet to check in, we were greeted with friendly & professional customer service. Upon seeing our room to sleeping, so nice, had a great night's sleep. Checking out, Best Customer Service here made our stay so enjoyable. Superb room quality and comfy beds, I love staying here! Thank you, Hilton, LAX.. We will be back!Genuine Hotels.com guest review
Room refrigerator would nice.Genuine Hotels.com guest review
"Poorly Maintained Rooms"
I have stayed in this particular Hilton in the past with satisfaction. But with this current stay, the hotel has deteriorated tremendously that I would not recommend any guest to stay here. The rooms are dirty, bathroom tiles chipping, bath tub had stains. There were smell of cigarettes throughout the hallway and lobby. Its a pity this is establishment […] is still called a Hilton!!! Read moreGenuine Hotels.com guest review
"Nice Spot....TOO MUCH FOR PARKING"
I had a really nice time at this hotel. The staff was very friendly and were always willing to make sure all my needs were met. It was much nicer than the pictures, it is over the top grand and the staff dresses very formally (Valet Attendents where top hats, very cute). The bathroom is very small but the room is very spacious. My room was located off […] a courtyard on the 3rd floor so I always had a nice breeze and able to walk out and sit peacefully. My only issue was with Parking. I opted to used valet and I was attonished when I received a bill for $160.00 for valet alone. I was not told upfront about these fees and I was really upset when I received my bill. I checked the prices and self parking wasn't too much better @ the rate of $27.00 per day and the parking lot in not very close to the entrance of the hotel. I invited over a friend and she had to pay $9.00 just to stop by for an hour. It is also hard to get your car in the mornings because of the lack of staff and space they have for such a large hotel. Once morning it took over 15 mins for my car to be brought to me. Oh yeah and when I accessed their internet I was told by the technician that because I had U-verse at home I would be able to access the Wi-Fi for free. At check out I was told I was being charged for using it. Eventually they waived the cost but make sure that you are a U-verse account member you let the front desk know this prior to accessing their Wi-Fi. Read moreGenuine Hotels.com guest review
Over all the hotel was extreamly helpfyl when needing assistance. My room was clean and i enjoyed it very much. Ou t is a great place if you are foing to Anime Los Angeles or to pacific media expo. Over they are supre friendly and courteous an there are places around you to eat if you do not mind walkingGenuine Hotels.com guest review
Loved the space to relax in! Big windows, floor space, desk. it made it all the more easier to relaxGenuine Expedia guest review
"Great Stay at the LAX Airport"
We had a wonderful stay after our trip in French Polynesia. The room was so comfortable and clean! The concierge was extremely helpful in planning some activities for us until our next flight. Great shuttle service to the airport and friendly staff.Genuine Hotels.com guest review
"Great location for LAX"
Our visit was great. The hotel is very close to LAX and has excellent shuttle service to the airport. Buffet breakfast was delicious but be sure to get that in your room rate. Pretty pricey otherwise. Room was extremely clean and spacious. Would recommend to anyone needing a place to stay near the airport.Genuine Hotels.com guest review
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