no complaints at all everything was greatGenuine Hotels.com guest review
"Happiness @ The Hilton"
We really enjoyed how close it is to NASA Space Center after driving from Dallas and enjoying the Space Center, it was nice to check in and decompress. All the staff were welcoming, accommodating and very professional. The decor of the hotel is really nice, a space theme without being cheesy. Our room was clean and comfortable. The view was great! The […] bathroom did seem small, I thought it would have been larger or at least with a vanity outside of the bathroom. It was clean and the maids did a great job of restocking us daily and cleaning. The pool was nice and quiet, though I don't think they have a hot tub. We did order room service and that was prompt and good, and actually reasonably priced! We did go into Galveston and that was not too far, and glad we decided to stay inland vs on the island and saved a chunk of money by not staying on the island; even at the Hilton! Thanks Hotel dot com! I'd definitely recommend and stay again. Read moreGenuine Hotels.com guest review
Great staff. Got a room with double beds and was not aware they dont have queen beds...only full size! So it was a very tight fit for 2 adults and 2 teens. Staff did bring in a roll out bed the second night and was much better!Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear TL, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to write this review. I appreciate you acknowledging our staff it really means a lot to them. We only have full size beds in the entire hotel and I’m sorry you were not aware of it until you arrived. I’m glad that the staff took care of your needs to make your stay more comfortable. Have a great day!
Price was a little high. Only complaint is the ice machine on our floor didn't work. Simply went down one floor.Genuine Hotels.com guest review
"Average for A Hilton Expected More"
It was clean and in a great location, but really out dated and needed a face lift inside and out.Genuine Hotels.com guest review
First, after the website states that the rooms have 2 queen beds, we discovered when we got there that they are actually 2 full beds, which 4 people were sharing. This was probably the most uncomfortable night's sleep I have ever had. Besides there not being enough room, the bed was horrible and the pillows far to squishy. We ate dinner in the dining […] room down stairs, and we found the food to be incredibly over-priced for what we got. The lobby is nice and our room had a water view. Free WiFi connection was nice. Close to Nasa. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear A traveler, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to write this review. We are truly very sorry of the confusion with the type of beds that we offer. In fact our beds are full size beds not queen. We will be checking the accuracy of the description on the website and any discrepancy will be rectified. I’m glad you had the opportunity to enjoy the beautiful view that our hotel has to offer! Have a great day!
"Excellence still exists"
The room was immaculate and the view over the lake was very beautiful. The staff were professional and the parking was very convenient.Genuine Hotels.com guest review
Cool Hotel, liked the decorGenuine Hotels.com guest review
"Nice Place for a couple days"
All was nice except the pool seems to pump water straight out of Clear Lake which is not so clear. The pool is green. The elevators are slow and bring you out in a congested area. Our ice machine was broken on our floor. It is a nice 3* but if you are expecting a 4*, then you might be dissapoined.Genuine Hotels.com guest review
"NO SWIMSUITS ALLOWED???"
No one in the pool, including adults wore swimsuits. It appeared they came to the hotel just to take baths in the pool. The water was murky from all the clothes. Halls were very noisy and babies crying all night. There appears to be more than maximum number of people in each room. Yes, they do allow pets - every where - walking in the halls and in the […] pool area! Certainly not what I thought HILTON was all about. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Gaye Gott, I first would like to thank you for taking the time to write this review. I'm truly very sorry about the inconveniences you experienced during your stay. We do require proper attire from all guests before using the pool. I have talked to all the staff members to make sure they are more diligent on implementing our policy. Once again I'm sorry that your stay was not hassle free. Thank you for your feedback and have a great day!!
"Very close to NASA"
A very nice hotel, clean, clean, clean and maintain very well. The room was very comfortable with a nice size bathroom, also plenty of parking. The view of the lake from our room was differently a plus. Not only was it convenient to the NASA Space Center, it was close by the Kemah Boardwalk, a must to visit, fun for everyone. Would highly recommend […] . Read moreGenuine Hotels.com guest review
"The right place"
Was great !!!!Genuine Hotels.com guest review
My husband and I celebrated 39years of marriage this past Friday @ Hilton. The service, amenities, and the hotel itself was great. We decide to stay there after looking @ a couple of other hotels in area. I'm glad we decide on the Hilton. Our view was spectacular overlooked clear lake. We visit Kemah several times a year and have stayed @ bed & breakfasts […] and also cottages but when we go back will defiantly book @ Hilton. Read moreGenuine Hotels.com guest review
The customer service was poor and the hotel was not clean. The bathroom floors were dirty as well as the area downstairs. Nothing was done when this was told to the front desk.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Melanie, On behalf of the Hilton Houston NASA Clear Lake, I would like to thank you for writing this review about our hotel. Our number one goal is to provide excellent customer service to all of our guest, I’m terribly sorry we were not able to accomplish that during your stay. I will discuss your experience with the entire front desk staff in our next meeting so we can handle scenarios like yours more efficiently. Housekeeping cleans our common areas several times a day. Housekeeping is now aware of the incident and will be more detailed on the cleaning on a daily basis. Have a wonderful day!
"Okay, but needs some improvement."
The stay was good. There was a high school reunion going on so things were a bit rambunctious. The main hallway on the floor we were on smelled of mildew, but the room did not. However, the shower had a tile in the ceiling that was mildew stained. The hotel did not have a breakfast included, and what they did have was extremely overpriced. We chose […] to have dinner in the hotel restaurant and it was much better than breakfast although it was just as overpriced as well. We stayed in a lake view room, it was ok, but I do not feel like the whole experience with the hotel was worth the expense. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear smadrid, We appreciate you taking the time to write this review about our hotel. I am thrilled to hear you enjoyed your stay with us. I do apologize you had to find a stained ceiling tile in your room. I have shared this review with our housekeeping department to ensure they pay closer attention to every detail in the room. Once again thank you for your feedback and have a terrific day!
"room was smelly but other wise ok"
We had a one night stay on our way to the beach. Service was good as we checked in. Our room looked clean but had a mildew smell. Other than that it was ok.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Daymon, Thank you for taking the time to write this review about our hotel. I’m pleased to hear our front desk staff provided you with good customer service! The smell in the room could have originated due to the proximity we have to the lake. We deep clean our rooms on a daily basis in order to avoid this type of incidents. I do apologize you had to experience that. We hope to see you next time you are in town! Have a terrific day!!
We had a great stay! Close to lots of great restaurants and Kemah and the staff was very helpful and friendly. We had a fantastic view of the water and the room was very nice.Genuine Hotels.com guest review
"Very Good Experience"
Positives - Rooms were super clean, comfy beds, nice bay view window, very good service, friendly staff, convenient shuttle, free wifi, refrigerator in room, good food and room service, overall clean, fresh hotel and nice appearance. Negatives - pricey food, small menu, no microwave in room, no ppv movies, no vending machines, ice machine was broken, […] had to go to another floor. Overall-positives outweigh the negatives. Will definitely return again. Read moreGenuine Hotels.com guest review
"Unexpected nice experience"
Chosen for its location and Pet Friendly attitude I was pleasantly surprised by the Nasa Hilton. I know the area well ...my boat is docked in a nearby marina and undergoing repairs..and the property always looks well maintained. I had stayed at the Austin Hilton downtown last week and was shocked by the appalling condition of the property and the dreadful […] service...WIfi charge in Executive room..etc so was blown away by the overall excellence here..free wifi in standard room...snacks in bar..unlike Austin..id definitely stay there again ... Read moreGenuine Hotels.com guest review
"Night for get away"
Little too much traffic, they had a policeman convention and a weeding , so halls were nosy very late till 3:00pm and restrurant was full with ltlle stting space for outside of meeting and weding.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Easy, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for your feedback. We take pride on being prepared for making our guest’s stay very comfortable and hassle free. During your stay we were hosting several events and the hotel was at full capacity. We do have a security guard during “peak” hours so we can be proactive to prevent any issues that might arise. We do apologize about the noise and that the restaurant was at full capacity. We have reviewed your feedback during our meetings and we have discussed what measures we will be taking to prevent an experience like yours. Once again we appreciate your feedback.
Very nice . Would stay againGenuine Hotels.com guest review
"Close to everything!!!!"
My family and I loved this hotel. The area was beautiful and everything was in close proximity. We planned this vacation to visit the Kemah boardwalk and it was basically right around the corner. The staff was very friendly and assisted quickly with any of our request/needs. Would recommend this hotel to anyone!!!!Genuine Hotels.com guest review
Tv wouldn't work and drunks running around at night yelling and banging on doorsGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear T, We appreciate you taking the time to write this review about our hotel. I do apologize your stay was not hassle free. We do have security at the hotel and we will make sure they patrol the hallways more often to avoid this kind of inappropriate behavior. I discussed with our maintenance department the experience you had with the television; unfortunately a cable can come loose when our housekeepers move the T.V to clean the stand. We will work harder to ensure it does not happen again. Have a nice day!
Evening front desk attendant was rude and unhelpful! She was an older lady and maybe should not work late nights.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, I am truly sorry you had this experience with one of our representatives. I will share this review with our entire staff to make sure we are proving excellent customer service just because our guests deserve the very best. Once again I am sorry about your experience. I hope you have a great day!
We have stayed at this location 3 times in the last six months. The third STAYING was down right upsetting. We had to change rooms twice and all they wanted to do is give me Free Breakfast. I was Starting to enjoy this Hotel u till last weekend. It was our 10 year ANNIVERSARY! THE FIRST ROOM AC BROKEN THEN THE NEXT ROOM SMELLED LIKE SMOKE FROM CIGARETTE […] S. UPSET IS THE WORD I WILL USE TO BE NICE! HOPE THEY GET THERE ACT TOGETHER Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Wesley, Thank you for taking the time to write this review. I am truly sorry about your experience at our hotel. I will use this review as a training tool in our next meeting so we can handle scenarios like yours more efficiently. Once again I am very sorry about your experience. Have a nice day!
THIS WAS REALLY A GREAT SPOT, CLOSE TO KEMAH AND THE NEIGHBORHOOD WAS GREAT, WOULD DEFINATELY STAY THERE AGAINGenuine Hotels.com guest review
We had a great stay. Staff was excellent. Close to Kemah, NASA and tons of restaurantsGenuine Hotels.com guest review
"Would try it again"
Nice hotel and enjoyed the comfort of the room and ease of check-in. I also liked the view from the room. Just a couple of minor issues, the ice maker on my floor did not work, and one of the elevators was a little shaky and may need to be serviced.Genuine Hotels.com guest review
We were getting away for the Mother Day Weekend. We love the view from the room and location between Houston and Galveston. We enjoyed two dinners at the restaurants and very please with services. The staff, bartender, and waiter was all very nice and informative on local activities.Genuine Expedia guest review
Only issue was parking. They were having several events and we had to park far away from the hotel. Made it very inconvient. Otherwise great place to stay.Genuine Hotels.com guest review
We had to be moved to the executive floor in order to get a room that wasn't hot and it still didn't cool well. Bathroom was tiny (when the door was open it came inches from the toilet). The rooms looked like they'd tried to update them but with little luck. We wished we'd stayed elsewhere.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Art, Thank you for taking the time to write this review about our hotel. I am truly very sorry about your experience with us. I have shared this review with our maintenance department in order to prevent things like this from happening again. We hope you have a wonderful day!
"The room was noisy on both nights I stayed."
Bathroom needed to be repainted and loud noise coming from vent both nights. I did not sleep well the entire stay.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about our hotel. I am extremely sorry your experience at our hotel was not of your satisfaction. I have shared this review with our maintenance department in order to prevent this from happening again. We hope you have a terrific day!
the view of the room is breathtaking, and the comfort of the bed is excelent, it worth the price, excelent.Genuine Expedia guest review
"Nice Hotel, Good View"
Accommodating and enjoyable place to stay. Had an issue that forgot twice to bring us towels after housekeeping took all but one. We were four. On the third request, success! Easy in, easy out.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear C.Moore, First off I would like to thank you for taking the time to complete this review. I’m happy to hear you enjoyed your stay with us. I have communicated your experience to our Executive Housekeeper and she expresses her most sincere apologies. We look forward to serving you again in a near future! Have a wonderful day!
"CONVENIENT to NASA"
Problem with room not being ready even though front desk thought it was and issued keys. Issue resolved to my satisfaction. Restaurant folk were attentive and engaged. Hotel is somewhat dated but a good venue if NASA, Kemah, fishing or boating is in the plans.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear JBN, Thank you for taking the time to write this review about our hotel. I apologize about your experience at our hotel and I am glad our staff was able to handle it efficiently. I have shared your comments with our restaurant staff and they greatly appreciate the recognition. We hope to serve you again in a near future! Have a wonderful day!
We had a wonderful time. The rooms are very nice and the view from our room was fantastic.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Dan, We really appreciate you taking the time to write this lovely review. Our number one goal is guest satisfaction and I’m pleased to hear we accomplished that during your stay. We hope to see you next time! Have a wonderful day!
"Comfortable bed but..."
Bed was comfortable and water pressure was amazing in the shower and the view was ok. That was it for the good. Bad: mirror closet was cracked and broken. Carpet was nasty. Air wasn't working and staff never did anything about it despite being asked to fix it. Caraf of coffee and two glasses of orange juice was $16.00. Asked for toothpaste at the front […] desk and said it would be delivered to my room.. Never got it! Front desk people seemed very disinterested. Read moreGenuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Melissa, Thank you for taking your time to write this review about our hotel. I’m sorry to hear your stay was not hassle free. I have shared your review with the front desk staff in order to improve the way we handle situations like this. As well as the front desk staff, our Chief Engineer expresses their most sincere apologies about the inconveniences. If there’s anything I can help you with please do not hesitate on letting me know. Hope to see you next time and have a wonderful day!
"Close to NASA"
The hotel was very comfortable, although the beds were kind of firmer than I like. I didn't like that the bathroom didn't have a fan in it - very uncomfortable for showering. (Why I gave a 3 for comfort)Genuine Hotels.com guest review
We had a very nice stay and would highly recommend itGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Annette, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for the lovely review! We are thrilled to hear you had a nice stay! We hope to see you soon!
Terrible experience in their restaurant for Valentine's Day.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about the hotel. I’m truly sorry about your experience at our restaurant on such a special day. I have forward this review to our Food and beverage director and they express their most sincere apologies. Have a wonderful day!
"Hotel was nice...basic but nice"
My husband and I checked in late and the clerk was nice and offered a free continental breakfast. So next morning we headed down for breakfast and was handed a check for 35.00. Upon check out 3 days later the clerk was rude on my bill we were charged for 2 separate restaurant visits and when i told her that 1 charge was not mine she proceeded to open […] this huge file and search through receipts. When should found the only 1 that belonged to us she said "oops" someone must have put the wrong room number to charge the bill too. She made me feel like she thought i was a liar. I inquired about the continental breakfast offer and she looked annoyed and asked who told you that and what's his name. She must have seen the look on my face and said ok here's 1 free breakfast and I replied So my husband paid to stay here to watch me eat cold cereal & juice & fruit because that's all the so called continental breakfast is, she then threw 2 of them on desk brushing me away. Housekeeping needs to learn how to properly make beds they looked a mess. Didn't put soap in bathroom only clean towels. Place is kinda old outdated looking on inside but is clean. Plus that hotel is close to Kehma boardwalk and Galveston. So nice getaway spot but definitely could use some improvements. Read moreGenuine Expedia guest review
No ice machines worked at any level of hotel - some staff was friendly - just not at all what we expected from the name Hilton- left some hanging clothes called was sent to housekeeping who were suppose to let me know if they had the shirts - still no word back!Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Debra, Thank you for taking the time to write a review about our hotel. I’m sorry to hear your stay was not hassle free. I have communicated the issues encountered to their appropriate departments. We hope to see you next time you are in town. If there’s anything we can help you with please let us know. Kind regards!
"Only needs updateing"
Overall it was a very pleasant experience. While I understand the reasoning behind the space theme, I felt it was outdated. Otherwise, the room was well kept and furnished nicely. The door to the bathroom would not open fully because of the shower curtain bar. The king-sized bed was awesome with equally impressive pillows. The view of the marina was […] a nice surprise. Read moreGenuine Expedia guest review
We had had a long day at cheer competition and were exhausted when we arrived the attendant was very nice and cheerful. The rooms were very clean and the beds very comfy we had a good nights rest but were a little disappointed that the check out attendant just was not happy nor hospitable but the overall stay was great!!!Genuine Expedia guest review
"good view of the lake...."
There's not much to say. I like the hotel and service. We really didn't stay much at all the hotel. But the room was clean and the staff were very polite. I would definitely return here.Genuine Expedia guest review
"Great value next to the water"
I really enjoyed the Hilton. It is next to the bay (not exactly a beach, but pretty). The staff was great, and the room was quite nice, complete with a view of the water. Parking is easy and free. My only minor complaint was that the bathroom was a little small, but it was not a major problem.Genuine Expedia guest review
"Nice place to stay"
Convenient to Kemah and Clear Lake activities. Nice hotel and the rooms are spacious.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, We greatly appreciate your feedback and we are glad to know that you enjoyed your stay with us! We hope to see you very soon! Have a great day!
The room had a fantastic view, comfortable bed, and great rate.... I will return, and recommend this hotel to friends!!Genuine Expedia guest review
"Close to Johnson Space Center"
We took some out of town guest to see the Johnson Space Center. We had stayed here before when we came to JSC. I remember it being a nice, clean and close hotel to everything in the area. Last time we went to Kemah as well and it was close. Good location, reasonable rates and a good staff.Genuine Expedia guest review
"Great romantic getaway."
We had a great view and the room was very nice. :-) :-)Genuine Expedia guest review
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