We had a great stay! Close to lots of great restaurants and Kemah and the staff was very helpful and friendly. We had a fantastic view of the water and the room was very nice.Genuine Hotels.com guest review
"Very Good Experience"
Positives - Rooms were super clean, comfy beds, nice bay view window, very good service, friendly staff, convenient shuttle, free wifi, refrigerator in room, good food and room service, overall clean, fresh hotel and nice appearance. Negatives - pricey food, small menu, no microwave in room, no ppv movies, no vending machines, ice machine was broken, […] had to go to another floor. Overall-positives outweigh the negatives. Will definitely return again. Read moreGenuine Hotels.com guest review
"Unexpected nice experience"
Chosen for its location and Pet Friendly attitude I was pleasantly surprised by the Nasa Hilton. I know the area well ...my boat is docked in a nearby marina and undergoing repairs..and the property always looks well maintained. I had stayed at the Austin Hilton downtown last week and was shocked by the appalling condition of the property and the dreadful […] service...WIfi charge in Executive room..etc so was blown away by the overall excellence here..free wifi in standard room...snacks in bar..unlike Austin..id definitely stay there again ... Read moreGenuine Hotels.com guest review
"Night for get away"
Little too much traffic, they had a policeman convention and a weeding , so halls were nosy very late till 3:00pm and restrurant was full with ltlle stting space for outside of meeting and weding.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Easy, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for your feedback. We take pride on being prepared for making our guest’s stay very comfortable and hassle free. During your stay we were hosting several events and the hotel was at full capacity. We do have a security guard during “peak” hours so we can be proactive to prevent any issues that might arise. We do apologize about the noise and that the restaurant was at full capacity. We have reviewed your feedback during our meetings and we have discussed what measures we will be taking to prevent an experience like yours. Once again we appreciate your feedback.
Very nice . Would stay againGenuine Hotels.com guest review
"Close to everything!!!!"
My family and I loved this hotel. The area was beautiful and everything was in close proximity. We planned this vacation to visit the Kemah boardwalk and it was basically right around the corner. The staff was very friendly and assisted quickly with any of our request/needs. Would recommend this hotel to anyone!!!!Genuine Hotels.com guest review
Tv wouldn't work and drunks running around at night yelling and banging on doorsGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear T, We appreciate you taking the time to write this review about our hotel. I do apologize your stay was not hassle free. We do have security at the hotel and we will make sure they patrol the hallways more often to avoid this kind of inappropriate behavior. I discussed with our maintenance department the experience you had with the television; unfortunately a cable can come loose when our housekeepers move the T.V to clean the stand. We will work harder to ensure it does not happen again. Have a nice day!
Evening front desk attendant was rude and unhelpful! She was an older lady and maybe should not work late nights.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, I am truly sorry you had this experience with one of our representatives. I will share this review with our entire staff to make sure we are proving excellent customer service just because our guests deserve the very best. Once again I am sorry about your experience. I hope you have a great day!
We have stayed at this location 3 times in the last six months. The third STAYING was down right upsetting. We had to change rooms twice and all they wanted to do is give me Free Breakfast. I was Starting to enjoy this Hotel u till last weekend. It was our 10 year ANNIVERSARY! THE FIRST ROOM AC BROKEN THEN THE NEXT ROOM SMELLED LIKE SMOKE FROM CIGARETTE […] S. UPSET IS THE WORD I WILL USE TO BE NICE! HOPE THEY GET THERE ACT TOGETHER Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Wesley, Thank you for taking the time to write this review. I am truly sorry about your experience at our hotel. I will use this review as a training tool in our next meeting so we can handle scenarios like yours more efficiently. Once again I am very sorry about your experience. Have a nice day!
THIS WAS REALLY A GREAT SPOT, CLOSE TO KEMAH AND THE NEIGHBORHOOD WAS GREAT, WOULD DEFINATELY STAY THERE AGAINGenuine Hotels.com guest review
We had a great stay. Staff was excellent. Close to Kemah, NASA and tons of restaurantsGenuine Hotels.com guest review
"Would try it again"
Nice hotel and enjoyed the comfort of the room and ease of check-in. I also liked the view from the room. Just a couple of minor issues, the ice maker on my floor did not work, and one of the elevators was a little shaky and may need to be serviced.Genuine Hotels.com guest review
Only issue was parking. They were having several events and we had to park far away from the hotel. Made it very inconvient. Otherwise great place to stay.Genuine Hotels.com guest review
"The room was noisy on both nights I stayed."
Bathroom needed to be repainted and loud noise coming from vent both nights. I did not sleep well the entire stay.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about our hotel. I am extremely sorry your experience at our hotel was not of your satisfaction. I have shared this review with our maintenance department in order to prevent this from happening again. We hope you have a terrific day!
the view of the room is breathtaking, and the comfort of the bed is excelent, it worth the price, excelent.Genuine Expedia guest review
"Nice Hotel, Good View"
Accommodating and enjoyable place to stay. Had an issue that forgot twice to bring us towels after housekeeping took all but one. We were four. On the third request, success! Easy in, easy out.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear C.Moore, First off I would like to thank you for taking the time to complete this review. I’m happy to hear you enjoyed your stay with us. I have communicated your experience to our Executive Housekeeper and she expresses her most sincere apologies. We look forward to serving you again in a near future! Have a wonderful day!
"CONVENIENT to NASA"
Problem with room not being ready even though front desk thought it was and issued keys. Issue resolved to my satisfaction. Restaurant folk were attentive and engaged. Hotel is somewhat dated but a good venue if NASA, Kemah, fishing or boating is in the plans.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear JBN, Thank you for taking the time to write this review about our hotel. I apologize about your experience at our hotel and I am glad our staff was able to handle it efficiently. I have shared your comments with our restaurant staff and they greatly appreciate the recognition. We hope to serve you again in a near future! Have a wonderful day!
We had a wonderful time. The rooms are very nice and the view from our room was fantastic.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Dan, We really appreciate you taking the time to write this lovely review. Our number one goal is guest satisfaction and I’m pleased to hear we accomplished that during your stay. We hope to see you next time! Have a wonderful day!
"Comfortable bed but..."
Bed was comfortable and water pressure was amazing in the shower and the view was ok. That was it for the good. Bad: mirror closet was cracked and broken. Carpet was nasty. Air wasn't working and staff never did anything about it despite being asked to fix it. Caraf of coffee and two glasses of orange juice was $16.00. Asked for toothpaste at the front […] desk and said it would be delivered to my room.. Never got it! Front desk people seemed very disinterested. Read moreGenuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Melissa, Thank you for taking your time to write this review about our hotel. I’m sorry to hear your stay was not hassle free. I have shared your review with the front desk staff in order to improve the way we handle situations like this. As well as the front desk staff, our Chief Engineer expresses their most sincere apologies about the inconveniences. If there’s anything I can help you with please do not hesitate on letting me know. Hope to see you next time and have a wonderful day!
"Close to NASA"
The hotel was very comfortable, although the beds were kind of firmer than I like. I didn't like that the bathroom didn't have a fan in it - very uncomfortable for showering. (Why I gave a 3 for comfort)Genuine Hotels.com guest review
We had a very nice stay and would highly recommend itGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Annette, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for the lovely review! We are thrilled to hear you had a nice stay! We hope to see you soon!
Terrible experience in their restaurant for Valentine's Day.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about the hotel. I’m truly sorry about your experience at our restaurant on such a special day. I have forward this review to our Food and beverage director and they express their most sincere apologies. Have a wonderful day!
"Hotel was nice...basic but nice"
My husband and I checked in late and the clerk was nice and offered a free continental breakfast. So next morning we headed down for breakfast and was handed a check for 35.00. Upon check out 3 days later the clerk was rude on my bill we were charged for 2 separate restaurant visits and when i told her that 1 charge was not mine she proceeded to open […] this huge file and search through receipts. When should found the only 1 that belonged to us she said "oops" someone must have put the wrong room number to charge the bill too. She made me feel like she thought i was a liar. I inquired about the continental breakfast offer and she looked annoyed and asked who told you that and what's his name. She must have seen the look on my face and said ok here's 1 free breakfast and I replied So my husband paid to stay here to watch me eat cold cereal & juice & fruit because that's all the so called continental breakfast is, she then threw 2 of them on desk brushing me away. Housekeeping needs to learn how to properly make beds they looked a mess. Didn't put soap in bathroom only clean towels. Place is kinda old outdated looking on inside but is clean. Plus that hotel is close to Kehma boardwalk and Galveston. So nice getaway spot but definitely could use some improvements. Read moreGenuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, We appreciate you taking the time to write this review about our hotel. I apologize about the inconveniences you experienced during your stay. During our front desk meeting I used your review as a training tool to make sure we handle scenarios like yours more efficiently in the future. I have also forward your review to each appropriate department. Once again I’m very sorry about the inconveniences you experienced during your stay. Have a great day!
No ice machines worked at any level of hotel - some staff was friendly - just not at all what we expected from the name Hilton- left some hanging clothes called was sent to housekeeping who were suppose to let me know if they had the shirts - still no word back!Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Debra, Thank you for taking the time to write a review about our hotel. I’m sorry to hear your stay was not hassle free. I have communicated the issues encountered to their appropriate departments. We hope to see you next time you are in town. If there’s anything we can help you with please let us know. Kind regards!
"Only needs updateing"
Overall it was a very pleasant experience. While I understand the reasoning behind the space theme, I felt it was outdated. Otherwise, the room was well kept and furnished nicely. The door to the bathroom would not open fully because of the shower curtain bar. The king-sized bed was awesome with equally impressive pillows. The view of the marina was […] a nice surprise. Read moreGenuine Expedia guest review
We had had a long day at cheer competition and were exhausted when we arrived the attendant was very nice and cheerful. The rooms were very clean and the beds very comfy we had a good nights rest but were a little disappointed that the check out attendant just was not happy nor hospitable but the overall stay was great!!!Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, I would like to thank you for taking the time to write this review about our hotel. I’m pleased to hear you enjoyed your stay with us, and I hope everything went well in the cheer competition. I apologize about your check out experience; I discussed it with our entire front desk staff in order to prevent this from happening again. We look forward to seeing you next time! Have a wonderful day!
"good view of the lake...."
There's not much to say. I like the hotel and service. We really didn't stay much at all the hotel. But the room was clean and the staff were very polite. I would definitely return here.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Ers, I first would like to thank you for taking the time to write this review about our hotel. Our number one goal is guest satisfaction and it pleases me to hear we were able to accomplish that during your stay. I have shared this review with our staff and they are very thankful for such a lovely review. We look forward to serving you again in a near future! Have a terrific day!
"Great value next to the water"
I really enjoyed the Hilton. It is next to the bay (not exactly a beach, but pretty). The staff was great, and the room was quite nice, complete with a view of the water. Parking is easy and free. My only minor complaint was that the bathroom was a little small, but it was not a major problem.Genuine Expedia guest review
"Nice place to stay"
Convenient to Kemah and Clear Lake activities. Nice hotel and the rooms are spacious.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, We greatly appreciate your feedback and we are glad to know that you enjoyed your stay with us! We hope to see you very soon! Have a great day!
The room had a fantastic view, comfortable bed, and great rate.... I will return, and recommend this hotel to friends!!Genuine Expedia guest review
"Close to Johnson Space Center"
We took some out of town guest to see the Johnson Space Center. We had stayed here before when we came to JSC. I remember it being a nice, clean and close hotel to everything in the area. Last time we went to Kemah as well and it was close. Good location, reasonable rates and a good staff.Genuine Expedia guest review
"Great romantic getaway."
We had a great view and the room was very nice. :-) :-)Genuine Expedia guest review
"Less than expected from a Hilton property"
Overall, this is a quality hotel with the expected amenities. However, our stay was not as pleasant as it should have been because of several little things. We needed and had requested up front a hide-a-bed. When we got there, the extra bed was there, but there were no bed linens. It took three requests to get them, and then we still didn't get a pillow […] or a blanket. Also, the ice machine on our floor did not work, and we went to four different floors before we found one that did work. One of the electrical outlets in our room did not work, and the thermostat seemed to have nothing at all to do with the temperature in the room. On the second day, when we came in from our day's activities at 5 p.m., our room was just then being cleaned, and we had to wait. Otherwise it was a reasonably comfortable hotel with an unusually low price for a Hilton in a large city. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to fill out this review. We appreciate your feedback in regards to your stay. I have forward all your comments to each appropriate department. Once again I’m sorry that your stay was not hassle free. I have a great day!
I really liked it but the rate did not inckude breakfast.Genuine Hotels.com guest review
The staff was wonderful at the Hilton, but as soon as we got to the room the problems began. The TV didn't work & no remote control...maintenance had to be called. Then on the 2nd day, the refrigerator was leaking & water was soaking the carpet. It was disgusting. I reported it twice, but never saw maintenance come. Also our room wasn't cleaned the […] 2nd day & we had to call for more towels, tissues & soap. The morning we left, the windows were so fogged up the condensation was an inch deep inside the window! We weren't even there 48 hours & was very disappointed in the quality if the room. The bartender & waitresses in the restaurant were fantastic though! Read moreGenuine Hotels.com guest review
Had nice stay.there was no microwave in the room when requested receptionist he allowed us to use one in the restaurant in the hotel.Genuine Hotels.com guest review
We could not sleep. The heating system was too loud, it kept us up through the night. We were very disappointed .Genuine Hotels.com guest review
"Weekin get away"
Our stay was great yet there was a problem with the breakfast only having pork,menu.Genuine Hotels.com guest review
Love it!! We will be back soon!Genuine Hotels.com guest review
"One Thing Not Like the Other"
This hotel has been around for some time. After being away from the Clear Lake/NASA area for 7 years, we were excited to go back for a visit. Upon entering the hotel, we were struck by the interior redecoration. Although beautiful, we felt like we were entering something from the James Bond movie "Die Another Day". Icy crystal, blue and silver sets […] off the rather cold feeling registration area and perhaps the theme ties in somehow to the NASA location as well. Guest rooms have been updated with dark wood furniture, aqua/green shaded soft goods and chrome accent items that generally tie into the hotel decor. If you score a lake view room you have an excellent view for both sunrise and sunset. We were fortunate to be there during the full moon, which was exceptionally nice. The view was slightly marginalized by the proximity to the mechanical area. Our room was located 2 doors down from the elevator which was constantly audible; not a nice background sound. Pre-occupancy cleaning should be fine-tuned. The nice hammered chrome look wastebasket in the bathroom was not just in need of a good wipe down, it was disgustingly filthy. Trying to travel light and not have our regular supply confiscated coming through security, we were counting on basic personal amenities being provided: shampoo, soap, etc. Shampoo and conditioner left our hair brittle. Lotion was nauseatingly over-fragranced and did not moisturize. That's what you get when you leave your own at home. Read moreGenuine Expedia guest review
Overall us a nice hotel ,my biggest dislike finding a microwave.Genuine Expedia guest review
The hotel was very nice and my one problem wasn't the hotel's fault. It was the noisy people in the room next to mine. How do you not realize that hotel walls are very thin and that we all can hear your children screaming/screeching throughout the night? But other than the noise factor, the hotel was lovely. The close proximity to the Johnson Space […] Center was nice, since that's what we were in town to see. Plus the decor of the hotel had a slightly spacey look to it, which I liked. Nothing too overt, but kind of fun. Read moreGenuine Hotels.com guest review
"Nice hotel across the street for NASA"
Very helpful front desk; i needed advice on computer hook up and front desk helped immensely; good food in restaurant (and room service). Love the soups.Genuine Expedia guest review
We were there for a one night honeymoon and could not have been treated better!Genuine Hotels.com guest review
"Unhappy with Hilton"
When we arrived we noticed that the washcloth wasn't very clean. We were out most of Saturday A.M. fro 8AM -12:30, we returned and our room was still not cleaned, we called the desk they said they'd send someone up immediately. We left again and returned @ 2:30PM, room still not made nor cleaned. We called again and told them we had reported this 2 […] hours ago, they still said they'd have housekeeping up immediately, this time they came, we went downstairs for an hour and came back, the room was finally cleaned but a long black hair was in the sink, and neither my husband nor I have long hair, let alone, black hair.. The TV had no HBO/Showtime/Cinemax so all-in-all not wwhat we 've experienced before at Hilton. My husband was hoping to have their Chiropractic convention there if we were pleased, but not now, We had better service at Hilton Garden Inn, Arlington, TX. Read moreGenuine Hotels.com guest review
"lives up to it's repuation"
Got kicked out from the 8th floor @ 2:00 AM due to a fire but I'll say the whole thing was handled well (and yes breakfast was on them due to that).Genuine Expedia guest review
"Nice hotel lake view"
Awesome location! Great atmosphere! Beautiful lake view!Genuine Expedia guest review
This hotel was nice and at a good location, but may be in need of an upgrade. We kept hearing hot water lines popping and sounded like someone was knocking. You can hear it all the time. I was expecting a little better.Genuine Hotels.com guest review
"Comfortable room with lovely lake view"
Stayed for three nights. The room was very nice and the beds were especially comfortable. Didn't have time to visit the restaurant but the menu was impressive. My only complaint is the bathroom was a bit small and difficult to get in and out of due to the door opening in and being extremely tight in proximity to the toilet. Would definitely recommend […] to a friend. Read moreGenuine Expedia guest review
We decided to stay here during the labor day weekend due to hotels being so crazy crazy expensive in Galveston ($350/night). The hotel was very nice and located right down the street from NASA and right on the lake. The view from the room was great and and the hotel location was quite good. It was an easy drive to Kemah and not too far from Galveston. […] Hilton hotels are usually our top pic when we go travel and usually the experience is quite good. This hotel is a nice place to stay. My only small complaint is that I think the cleaning crew forgot to clean some parts of the bathroom. We arrived late and I was too lazy to complain, so we managed anyway. I am sure this was probably an isolated case. Read moreGenuine Expedia guest review
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