"Mix the good with the bad"
The location of the hotel is fantastic. It is near Nasa, on clear lake, and faces out towards the ocean. It's also a short drive to Kemah and easy access back to IH45. The staff was very nice. And we loved our bartender Jan. The bar and dining area were nice. I also loved that they allow dogs up to 75 lbs so I was able to bring my lab, which was awesome. […] Now the downsides - The place is old. It's in need of an update, which I think they're working on because construction was going on, especially on the floor we were staying on. It was only a problem during the day, but I was there during the day. The bed was moderately comfortable, the pillows were amazing! The ceilings were low and the carpet was worn. Worst of all the bathroom was tiny and I've seen it in other reviews, but the bathroom doesn't have any ventilation and therefore there is mold. I could see where they had tried to paint over it on the ceiling - gross. The pool was small, the grounds were small and there were gigantic ant beds. The balcony is a tiny triangle that barely fits two people standing. The bedding was also a bit worn, but the furniture didn't look very old. Honestly it felt like I was staying at an old cheaper chain than Hilton, especially considering I paid $175 a night, in the winter, for a king lakeview. Read moreGenuine Hotels.com guest review
"Very upset and not Happy"
We booked this for our 35th anniversary and were having a great time. However, that night just as we went to sleep someone used a key card to try to enter our room. When we looked into the all no one was there. We made sure the deadbolt was on and the lever that flips that atop the door at about three inches from opening. About 5 minutes later the door […] opened again. My husband ran to the door and it was a man with a Hilton shirt on that told us someone turned in a key card from our room and said they were checking out. It had to be a master key card because that time it overrode the deadbolt. My husband got dressed went to the front desk and told them what had happened and that it was unacceptable. We considered leaving, but it was the middle of the night and we lived 4hours away. We were so shook up we crammed a chair under the door handle and did not sleep much. When we checked out the next morning and told the day shift this they offered us a free bottle of water. R E A L L Y. Read moreGenuine Hotels.com guest review
The view was beautiful - never tired of it. The shuttle and the drivers to Keemah Boardwalk were over the top. Never had to wait, and they were always friendly, especially Edwardo. The front desk staff were very accommodating and went the extra mile! The only complaint was that construction was going on from 10 am to 6pm and was annoying.Genuine Hotels.com guest review
We love it.Genuine Hotels.com guest review
"Getaway fishing weekend"
I thought it was odd there was no vent in the bathroom, consequently there was mold on the ceiling. The service in the dining room was very slow but the food was excellent. Also thought it was strange you couldn't rent movies on your television in your room. Overall it was a nice hotel.Genuine Hotels.com guest review
"A Pleasant Place to Stay"
We enjoyed the buffet breakfast and the room was clean, with a nice view of the surrounding area. The hotel staff were very friendly and helpful.Genuine Hotels.com guest review
Very nice place for a short getaway. Would definitely stay there again.Genuine Hotels.com guest review
"Plan on going back"
I really enjoyed staying there. Plan on going back soon.. Highly recommendGenuine Hotels.com guest review
"Kemah Boardwalk Shuttle"
Room was nice but too close to elevators causing some noise. I wish the front desk had informed us that a Hospitality Suite was set up on our floor. The shuttle to Kemah Boardwalk was an added bonus that we took advantage of.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Sharon, Thank you for taking the time to write this review about our property. We understand that many of our guests have different likes/dislikes in regards to their room placement. We try to accommodate each and every one of them as best as possible according to our availability. I apologize about the lack of information at check in. I have shared your review with our entire front desk staff to make sure they are being thorough with the information provided to the guest. Once again thank you for your feedback and have a great day!
"1night stay at the Hilton Nasa Clear Lake"
This was overall a good stay. there were a couple of minor repairs that should have been seen through normal room inspections...like...the bathroom sink stopper was missing and the shower control lever was hard to adjust, you had to press hard to control the hot and cold temperatures but when we got it right the shower felt great. the room was clean […] and well appointed we had the room with double beds. the beds were more like twin beds so keep that in mind when choosing a room. the breakfast the next day was quite good, it was $16.00 per person plus tax... a good price for a hot breakfast with a good variety of breakfast items. the restaurant was very pleasant and we had a lovely view. the staff was polite and very accommodating. Read moreGenuine Hotels.com guest review
"a bit over priced"
Stay was not bad rooms didnt have a microwave in them. Also the restaurant at the hotel charges you 18% on a tip automatically and there menu needs to be bigger with more seafood selection. The jet ski rentals where a bit of a rip off you have a small area to ride in and the skis had problems with the fuel gauges. Not really impressedGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear hendraryck, Thank you for taking the time to write this review about our hotel. Unfortunately our rooms don’t come equipped with a microwave but we do have a couple of them upon request and availability. I’m sorry to hear about your experience with the Jet Ski rentals, we are not affiliated with them but I will be sure to let the owner know of your experience. I have shared your review with our F&B Director and she will definitely take it in to consideration about expanding the menu. Once again thank you for your review and have a great day!!
"Wedding to Houston"
We came for a wedding. Hotel accommodations and setting was great for us.Genuine Hotels.com guest review
The only thing that disappointed me was that I arrived for my stay at about 2:30 in the afternoon and the person at the check in desk explained about the amenities that included a restaurant. She did not explain that it was not opened during the afternoon which was very frustrating because I had just flown in and would have liked to get a bite to e […] at. Read moreGenuine Hotels.com guest review
Overall it was a great place to stay, very nice and clean. Only problem we had was the noise from the room beside us it was like the walls were paper thin, you could clearly hear the peoples conversation, it was like they were in the room with us.Genuine Hotels.com guest review
"Staff was great. Facility needs upgrades"
Staff was great but the facility needs some upgrades. Window view over the water is a plus. Location is easily accessible and a couple of miles you have plenty of places to eat. Our room did have that odor of mold but i think the whole place was like that. I would stay there again for the price i paid. We were out most of the day so the odor was to […] lerable. Read moreGenuine Hotels.com guest review
Small double beds can accommodate only one.Genuine Hotels.com guest review
room was a little warm, but we made it work.Genuine Hotels.com guest review
"Fantastic last minute family getaway"
This was a fabulous hotel very close to Kemah Boardwalk and Space Center Houston! We were able to check in early and enjoy the amenities immediately. Great service and we will definitely stay there again!Genuine Hotels.com guest review
"Close to water and Kemah Boardwalk!"
Our second stay here. It is close to the Space Center and Kemah Boardwalk and not too much of a drive to go on down to Galveston Island if you have the time. We have enjoyed our stays...friendly helpful staff..clean rooms at a reasonable price. Great views of water from rooms. Only reason for not giving it 5 stars is the lack of really being able to […] control room temps. Otherwise, a good choice! Read moreGenuine Expedia guest review
Bar tender was terrible and insulting. Do not recommend the drinks or the bar. The hotel was antiquated. It probably was a swank hot when NASA opened in the 60's but it seems like it just a place time left behind.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Louis, Thank you for taking the time to write this review about our hotel. I’m extremely sorry about the quality of service you received from one of our bar tenders. This type of behavior will not be tolerated towards our guest’s. I have shared your feedback with the F&B Manager and I assure you it has been addressed since customer satisfaction is our number one goal. Have a wonderful day!
"it was ok"
It was a good view of the bay... nice but the shower could use a upgrade to two knobs. O yea the pillows are soft and good, but u might get sufercate in it.. lolGenuine Hotels.com guest review
the beds were small thought they would be queen sizeGenuine Hotels.com guest review
WE HAD FAMILY LABOR DAY WEEKEND VACATION AND PLANING TO GO TO NASA MUSEUM AND SEARCH FOR SEVERAL HOTEL AND CHECK REVIEWS AND WE DECIDED TO STAY AT HILTONS. THE LOCATION FOR THE HOTEL IS EXCELLENT THEY ARE SO CLOSE TO NASA MUSUEM PROBABLY 1/2 M., KEMAH BOARDWALK IS A 10 MIN. FROM THERE ALSO WE TRAVELED TO GALVESTON IS 25 MIN FROM THERE, THE BREAKFAST […] BUFFET IS GOOD NOT A LOT OF CHOICES BUT STILL OK, SERVICE IS GREAT, MY ONLY CONCERNS WAS THE BEDS BUT NO AN ISSUE PLEASE UP GRADE THE BEDS TO QUEEN SIZE..... Read moreGenuine Expedia guest review
"Close to Attractions and Resturants"
This hotel was very nice and location was convenient for 5 attractions we wanted to see. I have small children so good food places and a CVS and Walgreens was close for snacks. I would rate this hotel a 5 but they really need to serve free breakfast. That was only reason not rating a 5.Genuine Hotels.com guest review
Me and my boyfriend really enjoyed the gym facility. We were not to happy with our room. The tv reached a total of 5 channels we stayed stuck watching fox sports every night. Our phones did not work we were calling the front desk for extra towels since our room was not cleaned and towels were not replaced. Instead he had to go downstairs to tell them […] we needed more towels. We were mainly out of the room but would have been nice to come into a clean room. Our ice machine on our floor which was the hilton honors floor was broken had to go to the floor beneath us. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, I’m truly very sorry about the inconveniences presented throughout your stay. I have shared your findings with our maintenance department and I assure you they will be more diligent when inspecting each and every single room. I also notified our Housekeeping staff of your experience to make sure we are on point with our cleaning schedule. Thank you for your review and I hope you have a great day!
"Excellent location close to nasa"
Excellent location close to NASA. Shuttle service within 5miles. Only complaint is walls are a bit then. Staff is very friendly and helpful.Genuine Expedia guest review
Hotel had beautiful views of the lake, as it is right on it. The hotel staff were very friendly, and the hotel was clean and of average decor. The restaurant food was horrible, however, and so was the service. Drinks and food were overpriced and not very good. The hotel gym was lacking in weight equipment.Genuine Hotels.com guest review
Unable to take a bath, as there was no drain stopper. Otherwise, room was nice with a lot of space and great view.Genuine Hotels.com guest review
The only minus is the food ! Great view but the food was terrible , dinner was so bad that we didn't want to eat breakfast there . Classic Seabrook Cafe is our favorite place .Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, We do apologize that the quality of the food was not to your liking. I have shared your review with our Food and Beverage Director to make sure the quality of our food is on point every day. I am glad to know that you had the opportunity to enjoy the beautiful l view that our hotel has to offer. We appreciate your feedback and thank you for taking the time to write this review!
no complaints at all everything was greatGenuine Hotels.com guest review
"Great customer service"
Accidentally left a ring and bracelet in my room and I didn't realize it until several hours later after we had checked out. I called to ask if someone had found it and if house keeping had turned it. It was a nice surprise (as I had already thought the worst) that housekeeping turned everything in! Dana at the front desk even helped me make arrangements […] for my items to be shipped back to me!!! Awesome customer service!!!! Read moreGenuine Expedia guest review
"Happiness @ The Hilton"
We really enjoyed how close it is to NASA Space Center after driving from Dallas and enjoying the Space Center, it was nice to check in and decompress. All the staff were welcoming, accommodating and very professional. The decor of the hotel is really nice, a space theme without being cheesy. Our room was clean and comfortable. The view was great! The […] bathroom did seem small, I thought it would have been larger or at least with a vanity outside of the bathroom. It was clean and the maids did a great job of restocking us daily and cleaning. The pool was nice and quiet, though I don't think they have a hot tub. We did order room service and that was prompt and good, and actually reasonably priced! We did go into Galveston and that was not too far, and glad we decided to stay inland vs on the island and saved a chunk of money by not staying on the island; even at the Hilton! Thanks Hotel dot com! I'd definitely recommend and stay again. Read moreGenuine Hotels.com guest review
Great staff. Got a room with double beds and was not aware they dont have queen beds...only full size! So it was a very tight fit for 2 adults and 2 teens. Staff did bring in a roll out bed the second night and was much better!Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear TL, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to write this review. I appreciate you acknowledging our staff it really means a lot to them. We only have full size beds in the entire hotel and I’m sorry you were not aware of it until you arrived. I’m glad that the staff took care of your needs to make your stay more comfortable. Have a great day!
Price was a little high. Only complaint is the ice machine on our floor didn't work. Simply went down one floor.Genuine Hotels.com guest review
"Average for A Hilton Expected More"
It was clean and in a great location, but really out dated and needed a face lift inside and out.Genuine Hotels.com guest review
First, after the website states that the rooms have 2 queen beds, we discovered when we got there that they are actually 2 full beds, which 4 people were sharing. This was probably the most uncomfortable night's sleep I have ever had. Besides there not being enough room, the bed was horrible and the pillows far to squishy. We ate dinner in the dining […] room down stairs, and we found the food to be incredibly over-priced for what we got. The lobby is nice and our room had a water view. Free WiFi connection was nice. Close to Nasa. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear A traveler, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to write this review. We are truly very sorry of the confusion with the type of beds that we offer. In fact our beds are full size beds not queen. We will be checking the accuracy of the description on the website and any discrepancy will be rectified. I’m glad you had the opportunity to enjoy the beautiful view that our hotel has to offer! Have a great day!
"Excellence still exists"
The room was immaculate and the view over the lake was very beautiful. The staff were professional and the parking was very convenient.Genuine Hotels.com guest review
Cool Hotel, liked the decorGenuine Hotels.com guest review
"Great place for a getaway"
Took the family for a long weekend, Close to Space Center Houston and Kemah. Pool area was great, awesome views of Clear Lake, and everything else that this brand should be. The double beds can be a bit cramped for two adults, but we have two small kids, so we made do.Genuine Expedia guest review
Overall ok but the bed was not very comfortable and the hotel was very outdated for the price. The popcorn ceiling and mold in the restroom shower was an unpleasant surprise. The other thing that I found disappointing was the microwave not in room unless you bought food from restaurant. The stricking thing was if you subscribe to that theory then why […] was the refrigerator not removed. The restaurant also sells beverages and has a full bar. Read moreGenuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about our hotel. I’m sorry to hear we were unable to meet your expectations during your stay. Unfortunately not all of our rooms come equipped with a microwave; we do have spare microwaves in the hotel and are available to our guest upon request and availability. I have shared your findings with our maintenance team and they will be more diligent when inspecting the rooms. Once again I apologize your stay was not hassle free. Have a great day!
"Great luxury hotel for a great special price!"
Would definitely come back here. The interior is modern & comfy. the bartender was especially fun. We stayed here as it is close to Scout Bar (small concert venue about 2.5 miles from the hotel).Genuine Expedia guest review
"Nice Place for a couple days"
All was nice except the pool seems to pump water straight out of Clear Lake which is not so clear. The pool is green. The elevators are slow and bring you out in a congested area. Our ice machine was broken on our floor. It is a nice 3* but if you are expecting a 4*, then you might be dissapoined.Genuine Hotels.com guest review
"NO SWIMSUITS ALLOWED???"
No one in the pool, including adults wore swimsuits. It appeared they came to the hotel just to take baths in the pool. The water was murky from all the clothes. Halls were very noisy and babies crying all night. There appears to be more than maximum number of people in each room. Yes, they do allow pets - every where - walking in the halls and in the […] pool area! Certainly not what I thought HILTON was all about. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Gaye Gott, I first would like to thank you for taking the time to write this review. I'm truly very sorry about the inconveniences you experienced during your stay. We do require proper attire from all guests before using the pool. I have talked to all the staff members to make sure they are more diligent on implementing our policy. Once again I'm sorry that your stay was not hassle free. Thank you for your feedback and have a great day!!
"Very close to NASA"
A very nice hotel, clean, clean, clean and maintain very well. The room was very comfortable with a nice size bathroom, also plenty of parking. The view of the lake from our room was differently a plus. Not only was it convenient to the NASA Space Center, it was close by the Kemah Boardwalk, a must to visit, fun for everyone. Would highly recommend […] . Read moreGenuine Hotels.com guest review
"The right place"
Was great !!!!Genuine Hotels.com guest review
My husband and I celebrated 39years of marriage this past Friday @ Hilton. The service, amenities, and the hotel itself was great. We decide to stay there after looking @ a couple of other hotels in area. I'm glad we decide on the Hilton. Our view was spectacular overlooked clear lake. We visit Kemah several times a year and have stayed @ bed & breakfasts […] and also cottages but when we go back will defiantly book @ Hilton. Read moreGenuine Hotels.com guest review
"Nice, clean, comfortable rooms at a good price!"
We enjoyed our stay at this hotel. Friendly, helpful, professional staff, very clean rooms and really nice common areas. Well-equipped Fitness Center. Outdoor pool is very small (and no hot tub for relaxing at night), but hotel is about 10 miles from the beach and the Kemah Boardwalk, and about a 30 minute drive from Seawall Blvd. in Galveston. The […] ice machine was empty on our floor (8th) during the entire stay, but the lake view was incredible! Would be great if they had rooms with two Queen (instead of double) beds. They were a little on the small side but they were very comfortable, and the oversized pillows were awesome! Would highly recommend, and will definitely stay here again in the future. Read moreGenuine Expedia guest review
The customer service was poor and the hotel was not clean. The bathroom floors were dirty as well as the area downstairs. Nothing was done when this was told to the front desk.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Melanie, On behalf of the Hilton Houston NASA Clear Lake, I would like to thank you for writing this review about our hotel. Our number one goal is to provide excellent customer service to all of our guest, I’m terribly sorry we were not able to accomplish that during your stay. I will discuss your experience with the entire front desk staff in our next meeting so we can handle scenarios like yours more efficiently. Housekeeping cleans our common areas several times a day. Housekeeping is now aware of the incident and will be more detailed on the cleaning on a daily basis. Have a wonderful day!
"Okay, but needs some improvement."
The stay was good. There was a high school reunion going on so things were a bit rambunctious. The main hallway on the floor we were on smelled of mildew, but the room did not. However, the shower had a tile in the ceiling that was mildew stained. The hotel did not have a breakfast included, and what they did have was extremely overpriced. We chose […] to have dinner in the hotel restaurant and it was much better than breakfast although it was just as overpriced as well. We stayed in a lake view room, it was ok, but I do not feel like the whole experience with the hotel was worth the expense. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear smadrid, We appreciate you taking the time to write this review about our hotel. I am thrilled to hear you enjoyed your stay with us. I do apologize you had to find a stained ceiling tile in your room. I have shared this review with our housekeeping department to ensure they pay closer attention to every detail in the room. Once again thank you for your feedback and have a terrific day!
Very friendly staff, and the hotel looks very nice when you walk in. The hotel is a little on the older side but it has been kept uP extremely well. My room was clean and my bed was amazing!!! I slept great. No complaints.Genuine Expedia guest review
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