"Great customer service"
Accidentally left a ring and bracelet in my room and I didn't realize it until several hours later after we had checked out. I called to ask if someone had found it and if house keeping had turned it. It was a nice surprise (as I had already thought the worst) that housekeeping turned everything in! Dana at the front desk even helped me make arrangements […] for my items to be shipped back to me!!! Awesome customer service!!!! Read moreGenuine Expedia guest review
"Happiness @ The Hilton"
We really enjoyed how close it is to NASA Space Center after driving from Dallas and enjoying the Space Center, it was nice to check in and decompress. All the staff were welcoming, accommodating and very professional. The decor of the hotel is really nice, a space theme without being cheesy. Our room was clean and comfortable. The view was great! The […] bathroom did seem small, I thought it would have been larger or at least with a vanity outside of the bathroom. It was clean and the maids did a great job of restocking us daily and cleaning. The pool was nice and quiet, though I don't think they have a hot tub. We did order room service and that was prompt and good, and actually reasonably priced! We did go into Galveston and that was not too far, and glad we decided to stay inland vs on the island and saved a chunk of money by not staying on the island; even at the Hilton! Thanks Hotel dot com! I'd definitely recommend and stay again. Read moreGenuine Hotels.com guest review
Great staff. Got a room with double beds and was not aware they dont have queen beds...only full size! So it was a very tight fit for 2 adults and 2 teens. Staff did bring in a roll out bed the second night and was much better!Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear TL, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to write this review. I appreciate you acknowledging our staff it really means a lot to them. We only have full size beds in the entire hotel and I’m sorry you were not aware of it until you arrived. I’m glad that the staff took care of your needs to make your stay more comfortable. Have a great day!
Price was a little high. Only complaint is the ice machine on our floor didn't work. Simply went down one floor.Genuine Hotels.com guest review
"Average for A Hilton Expected More"
It was clean and in a great location, but really out dated and needed a face lift inside and out.Genuine Hotels.com guest review
First, after the website states that the rooms have 2 queen beds, we discovered when we got there that they are actually 2 full beds, which 4 people were sharing. This was probably the most uncomfortable night's sleep I have ever had. Besides there not being enough room, the bed was horrible and the pillows far to squishy. We ate dinner in the dining […] room down stairs, and we found the food to be incredibly over-priced for what we got. The lobby is nice and our room had a water view. Free WiFi connection was nice. Close to Nasa. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear A traveler, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for taking the time to write this review. We are truly very sorry of the confusion with the type of beds that we offer. In fact our beds are full size beds not queen. We will be checking the accuracy of the description on the website and any discrepancy will be rectified. I’m glad you had the opportunity to enjoy the beautiful view that our hotel has to offer! Have a great day!
"Excellence still exists"
The room was immaculate and the view over the lake was very beautiful. The staff were professional and the parking was very convenient.Genuine Hotels.com guest review
Cool Hotel, liked the decorGenuine Hotels.com guest review
"Great place for a getaway"
Took the family for a long weekend, Close to Space Center Houston and Kemah. Pool area was great, awesome views of Clear Lake, and everything else that this brand should be. The double beds can be a bit cramped for two adults, but we have two small kids, so we made do.Genuine Expedia guest review
Overall ok but the bed was not very comfortable and the hotel was very outdated for the price. The popcorn ceiling and mold in the restroom shower was an unpleasant surprise. The other thing that I found disappointing was the microwave not in room unless you bought food from restaurant. The stricking thing was if you subscribe to that theory then why […] was the refrigerator not removed. The restaurant also sells beverages and has a full bar. Read moreGenuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about our hotel. I’m sorry to hear we were unable to meet your expectations during your stay. Unfortunately not all of our rooms come equipped with a microwave; we do have spare microwaves in the hotel and are available to our guest upon request and availability. I have shared your findings with our maintenance team and they will be more diligent when inspecting the rooms. Once again I apologize your stay was not hassle free. Have a great day!
"Great luxury hotel for a great special price!"
Would definitely come back here. The interior is modern & comfy. the bartender was especially fun. We stayed here as it is close to Scout Bar (small concert venue about 2.5 miles from the hotel).Genuine Expedia guest review
"Nice Place for a couple days"
All was nice except the pool seems to pump water straight out of Clear Lake which is not so clear. The pool is green. The elevators are slow and bring you out in a congested area. Our ice machine was broken on our floor. It is a nice 3* but if you are expecting a 4*, then you might be dissapoined.Genuine Hotels.com guest review
"NO SWIMSUITS ALLOWED???"
No one in the pool, including adults wore swimsuits. It appeared they came to the hotel just to take baths in the pool. The water was murky from all the clothes. Halls were very noisy and babies crying all night. There appears to be more than maximum number of people in each room. Yes, they do allow pets - every where - walking in the halls and in the […] pool area! Certainly not what I thought HILTON was all about. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Gaye Gott, I first would like to thank you for taking the time to write this review. I'm truly very sorry about the inconveniences you experienced during your stay. We do require proper attire from all guests before using the pool. I have talked to all the staff members to make sure they are more diligent on implementing our policy. Once again I'm sorry that your stay was not hassle free. Thank you for your feedback and have a great day!!
"Very close to NASA"
A very nice hotel, clean, clean, clean and maintain very well. The room was very comfortable with a nice size bathroom, also plenty of parking. The view of the lake from our room was differently a plus. Not only was it convenient to the NASA Space Center, it was close by the Kemah Boardwalk, a must to visit, fun for everyone. Would highly recommend […] . Read moreGenuine Hotels.com guest review
"The right place"
Was great !!!!Genuine Hotels.com guest review
My husband and I celebrated 39years of marriage this past Friday @ Hilton. The service, amenities, and the hotel itself was great. We decide to stay there after looking @ a couple of other hotels in area. I'm glad we decide on the Hilton. Our view was spectacular overlooked clear lake. We visit Kemah several times a year and have stayed @ bed & breakfasts […] and also cottages but when we go back will defiantly book @ Hilton. Read moreGenuine Hotels.com guest review
"Nice, clean, comfortable rooms at a good price!"
We enjoyed our stay at this hotel. Friendly, helpful, professional staff, very clean rooms and really nice common areas. Well-equipped Fitness Center. Outdoor pool is very small (and no hot tub for relaxing at night), but hotel is about 10 miles from the beach and the Kemah Boardwalk, and about a 30 minute drive from Seawall Blvd. in Galveston. The […] ice machine was empty on our floor (8th) during the entire stay, but the lake view was incredible! Would be great if they had rooms with two Queen (instead of double) beds. They were a little on the small side but they were very comfortable, and the oversized pillows were awesome! Would highly recommend, and will definitely stay here again in the future. Read moreGenuine Expedia guest review
The customer service was poor and the hotel was not clean. The bathroom floors were dirty as well as the area downstairs. Nothing was done when this was told to the front desk.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Melanie, On behalf of the Hilton Houston NASA Clear Lake, I would like to thank you for writing this review about our hotel. Our number one goal is to provide excellent customer service to all of our guest, I’m terribly sorry we were not able to accomplish that during your stay. I will discuss your experience with the entire front desk staff in our next meeting so we can handle scenarios like yours more efficiently. Housekeeping cleans our common areas several times a day. Housekeeping is now aware of the incident and will be more detailed on the cleaning on a daily basis. Have a wonderful day!
"Okay, but needs some improvement."
The stay was good. There was a high school reunion going on so things were a bit rambunctious. The main hallway on the floor we were on smelled of mildew, but the room did not. However, the shower had a tile in the ceiling that was mildew stained. The hotel did not have a breakfast included, and what they did have was extremely overpriced. We chose […] to have dinner in the hotel restaurant and it was much better than breakfast although it was just as overpriced as well. We stayed in a lake view room, it was ok, but I do not feel like the whole experience with the hotel was worth the expense. Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear smadrid, We appreciate you taking the time to write this review about our hotel. I am thrilled to hear you enjoyed your stay with us. I do apologize you had to find a stained ceiling tile in your room. I have shared this review with our housekeeping department to ensure they pay closer attention to every detail in the room. Once again thank you for your feedback and have a terrific day!
Very friendly staff, and the hotel looks very nice when you walk in. The hotel is a little on the older side but it has been kept uP extremely well. My room was clean and my bed was amazing!!! I slept great. No complaints.Genuine Expedia guest review
"Nice view, bad night's sleep"
The hotel is beautiful, but the pillows are so uncomfortable. Both myself and my room mate were very tired and sore the next day. Bring your own pillows.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Kira, I am glad to hear you enjoyed almost every aspect of our hotel. I’m truly sorry that both you and your roommate did not have a good night sleep. All of our rooms come equip with down pillows however we do offer foam pillows upon request. We hope to see you next time you are in town! Have a wonderful day!
"room was smelly but other wise ok"
We had a one night stay on our way to the beach. Service was good as we checked in. Our room looked clean but had a mildew smell. Other than that it was ok.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Daymon, Thank you for taking the time to write this review about our hotel. I’m pleased to hear our front desk staff provided you with good customer service! The smell in the room could have originated due to the proximity we have to the lake. We deep clean our rooms on a daily basis in order to avoid this type of incidents. I do apologize you had to experience that. We hope to see you next time you are in town! Have a terrific day!!
We had a great stay! Close to lots of great restaurants and Kemah and the staff was very helpful and friendly. We had a fantastic view of the water and the room was very nice.Genuine Hotels.com guest review
"Very Good Experience"
Positives - Rooms were super clean, comfy beds, nice bay view window, very good service, friendly staff, convenient shuttle, free wifi, refrigerator in room, good food and room service, overall clean, fresh hotel and nice appearance. Negatives - pricey food, small menu, no microwave in room, no ppv movies, no vending machines, ice machine was broken, […] had to go to another floor. Overall-positives outweigh the negatives. Will definitely return again. Read moreGenuine Hotels.com guest review
From the time I walked into the hotel, The staff was just fabulous. Everyone was smiling, willing to help in anyway they could. The first night, we as a family went to eat in the hotel restaurant. 9 adults and a toddler. Lot to ask for. they pulled tables together, worked as a team to take care of my family. That was really appreciated. I would highly […] recommend this hotel to anyone that is going to the Nasa, Kemah area for a fun weekend or a week. Thanks Hilton. you have a winner here. Read moreGenuine Expedia guest review
The overall experience was great. The bartender, Jenn, was amazing and super friendly. However, the prices at the bar and for meals were way overpriced. We didn't interact with much staff, so they were fine. We rented jet skis and that was super fun but spent most of our time on the Kemah BoardwalkGenuine Expedia guest review
"Great Stay Overall"
Stayed here to celebrate our anniversary. All around great experience, the staff was awesome, the rooms were great and facilities were clean and very well kept. The one and only issue we had was a musty smell in hallways but given the rest of our impressions and stay, not a biggie to us. We would come back.Genuine Expedia guest review
"Unexpected nice experience"
Chosen for its location and Pet Friendly attitude I was pleasantly surprised by the Nasa Hilton. I know the area well ...my boat is docked in a nearby marina and undergoing repairs..and the property always looks well maintained. I had stayed at the Austin Hilton downtown last week and was shocked by the appalling condition of the property and the dreadful […] service...WIfi charge in Executive room..etc so was blown away by the overall excellence here..free wifi in standard room...snacks in bar..unlike Austin..id definitely stay there again ... Read moreGenuine Hotels.com guest review
This Hilton was very nice and everyone was very friendly and helpful. Had a gorgeous view from our room that they upgraded us to.Genuine Expedia guest review
"Nice hotel with a great view!"
Our stay at the hotel was great. Very quiet and relaxing.Genuine Expedia guest review
"Night for get away"
Little too much traffic, they had a policeman convention and a weeding , so halls were nosy very late till 3:00pm and restrurant was full with ltlle stting space for outside of meeting and weding.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Easy, On behalf of the Hilton Houston NASA Clear Lake I would like to thank you for your feedback. We take pride on being prepared for making our guest’s stay very comfortable and hassle free. During your stay we were hosting several events and the hotel was at full capacity. We do have a security guard during “peak” hours so we can be proactive to prevent any issues that might arise. We do apologize about the noise and that the restaurant was at full capacity. We have reviewed your feedback during our meetings and we have discussed what measures we will be taking to prevent an experience like yours. Once again we appreciate your feedback.
Very nice . Would stay againGenuine Hotels.com guest review
"Close to everything!!!!"
My family and I loved this hotel. The area was beautiful and everything was in close proximity. We planned this vacation to visit the Kemah boardwalk and it was basically right around the corner. The staff was very friendly and assisted quickly with any of our request/needs. Would recommend this hotel to anyone!!!!Genuine Hotels.com guest review
Tv wouldn't work and drunks running around at night yelling and banging on doorsGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear T, We appreciate you taking the time to write this review about our hotel. I do apologize your stay was not hassle free. We do have security at the hotel and we will make sure they patrol the hallways more often to avoid this kind of inappropriate behavior. I discussed with our maintenance department the experience you had with the television; unfortunately a cable can come loose when our housekeepers move the T.V to clean the stand. We will work harder to ensure it does not happen again. Have a nice day!
Overall great experience. The staff was great and it was right on the water. The place is showing its age but it is still enjoyable for a nights stay.Genuine Expedia guest review
Evening front desk attendant was rude and unhelpful! She was an older lady and maybe should not work late nights.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, I am truly sorry you had this experience with one of our representatives. I will share this review with our entire staff to make sure we are proving excellent customer service just because our guests deserve the very best. Once again I am sorry about your experience. I hope you have a great day!
We have stayed at this location 3 times in the last six months. The third STAYING was down right upsetting. We had to change rooms twice and all they wanted to do is give me Free Breakfast. I was Starting to enjoy this Hotel u till last weekend. It was our 10 year ANNIVERSARY! THE FIRST ROOM AC BROKEN THEN THE NEXT ROOM SMELLED LIKE SMOKE FROM CIGARETTE […] S. UPSET IS THE WORD I WILL USE TO BE NICE! HOPE THEY GET THERE ACT TOGETHER Read moreGenuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear Wesley, Thank you for taking the time to write this review. I am truly sorry about your experience at our hotel. I will use this review as a training tool in our next meeting so we can handle scenarios like yours more efficiently. Once again I am very sorry about your experience. Have a nice day!
"Hotel on Clear Lake"
The hotel was very pleasing. Very clean and had beautiful views. The staff was excellent and very responsive. The room was clean. The beds were horribly stiff\firm. Not comfortable at all.Genuine Expedia guest review
Lamp was broken, light out in bathroom, air conditioner didn't work right and it was hot in our room, coffee pot only brewed one cup at a time instead of 2, and Ice machine on our floor was broken. Our room was right by elevator and we didn't get any sleep both nights!Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Amanda, On behalf of the Hilton Houston NASA Clear Lake, I would like to thank you for taking the time to write this review about our hotel. I am sorry your stay was not hassle free. I have reported your findings to their appropriate department to make sure everything is on point. Have a terrific day!
THIS WAS REALLY A GREAT SPOT, CLOSE TO KEMAH AND THE NEIGHBORHOOD WAS GREAT, WOULD DEFINATELY STAY THERE AGAINGenuine Hotels.com guest review
We had a great stay. Staff was excellent. Close to Kemah, NASA and tons of restaurantsGenuine Hotels.com guest review
"Would try it again"
Nice hotel and enjoyed the comfort of the room and ease of check-in. I also liked the view from the room. Just a couple of minor issues, the ice maker on my floor did not work, and one of the elevators was a little shaky and may need to be serviced.Genuine Hotels.com guest review
We were getting away for the Mother Day Weekend. We love the view from the room and location between Houston and Galveston. We enjoyed two dinners at the restaurants and very please with services. The staff, bartender, and waiter was all very nice and informative on local activities.Genuine Expedia guest review
Only issue was parking. They were having several events and we had to park far away from the hotel. Made it very inconvient. Otherwise great place to stay.Genuine Hotels.com guest review
We had to be moved to the executive floor in order to get a room that wasn't hot and it still didn't cool well. Bathroom was tiny (when the door was open it came inches from the toilet). The rooms looked like they'd tried to update them but with little luck. We wished we'd stayed elsewhere.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Art, Thank you for taking the time to write this review about our hotel. I am truly very sorry about your experience with us. I have shared this review with our maintenance department in order to prevent things like this from happening again. We hope you have a wonderful day!
"The room was noisy on both nights I stayed."
Bathroom needed to be repainted and loud noise coming from vent both nights. I did not sleep well the entire stay.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Guest, Thank you for taking the time to write this review about our hotel. I am extremely sorry your experience at our hotel was not of your satisfaction. I have shared this review with our maintenance department in order to prevent this from happening again. We hope you have a terrific day!
the view of the room is breathtaking, and the comfort of the bed is excelent, it worth the price, excelent.Genuine Expedia guest review
"Nice Hotel, Good View"
Accommodating and enjoyable place to stay. Had an issue that forgot twice to bring us towels after housekeeping took all but one. We were four. On the third request, success! Easy in, easy out.Genuine Hotels.com guest review
Response by Hilton Houston NASA Clear Lake Dear C.Moore, First off I would like to thank you for taking the time to complete this review. I’m happy to hear you enjoyed your stay with us. I have communicated your experience to our Executive Housekeeper and she expresses her most sincere apologies. We look forward to serving you again in a near future! Have a wonderful day!
"CONVENIENT to NASA"
Problem with room not being ready even though front desk thought it was and issued keys. Issue resolved to my satisfaction. Restaurant folk were attentive and engaged. Hotel is somewhat dated but a good venue if NASA, Kemah, fishing or boating is in the plans.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear JBN, Thank you for taking the time to write this review about our hotel. I apologize about your experience at our hotel and I am glad our staff was able to handle it efficiently. I have shared your comments with our restaurant staff and they greatly appreciate the recognition. We hope to serve you again in a near future! Have a wonderful day!
We had a wonderful time. The rooms are very nice and the view from our room was fantastic.Genuine Expedia guest review
Response by Hilton Houston NASA Clear Lake Dear Dan, We really appreciate you taking the time to write this lovely review. Our number one goal is guest satisfaction and I’m pleased to hear we accomplished that during your stay. We hope to see you next time! Have a wonderful day!
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