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Hotel New Otani Tokyo - Tokyo

35.67972, 139.73597
4 stars
4-1 Kioi-cho Chiyoda-ku, Tokyo, 102-8578 Japan ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $197
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4.3 240 5

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    Hotel New Otani Tokyo
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    1 room,  2 adults 
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    Overview of Hotel New Otani Tokyo - Tokyo

    Location.
    The Hotel New Otani is located in a downtown Tokyo, Japan, less than 2.5 miles (4 kilometers) from the Meiji Shrine, Ginza shopping district and Imperial Palace. The hotel is 4 miles (6 kilometers) from the bay area of Odaiba and Asakusa Temple.

    Hotel Features.
    Resembling a fashionable community more than a hotel, the New Otani complex – which was built in 1964 – spans two connected buildings. These buildings house a convenience store, a conference center, a computer station, complimentary wireless internet access, and business facilities. The hotel’s shopping plaza has more than 100 boutiques and the shops offer everything from formal-wear to flowers, and dental clinics to designer furnishings. The hotel includes an indoor pool and a seasonal outdoor pool with pool umbrellas and a swim-up bar. Equipment provided at two on-site fitness centers accommodates most guests' aspirations toward toned physiques, and a full-service spa offers a complete menu of therapeutic and rejuvenating body treatments. A floor butler and crèche (nursery) as well as laundry facilities are available. Dining options include La Tour D'Argent, the only restaurant of its kind outside the borders of France. Ristorante Bella Vista offers authentic Italian pasta and seafood, and Satsuki's chefs prepare healthy organic dishes 18 hours daily. On-site and nearby parking is available; charges and height restrictions may apply. Smoking is permitted only in designated areas.

    Guestrooms.
    This hotel features 1,479 soundproofed guestrooms divided between two buildings. Guestrooms in the 17-floor main building offer more convenient access to Yotsuya station, while accommodations in the 40-tower building have views of the city, Japanese garden and provide better access to Akasaka-mitsuke. All rooms have complimentary wireless Internet; desks; phones; flat-panel televisions in high definition with digital service; pay-per-view movies; and OnCommand Video. The private bathroom features a shower/deep-soaking tub combination with a handheld showerhead. Select accommodations include refrigerators, coffeemakers, televisions in the bathrooms, VCRs and minibars. All guestrooms prohibit smoking.

    Image of Hotel New Otani Tokyo, Tokyo
    4.3 out of 5 Excellent (240 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Pretty much everything is in walking-distance. Very convenient to visit various restaurants during the day and mid-night. I walked their back yard... Japanese garden which is supposed to be a part of old Samurai housing several hundred years ago. I appreciated such a natural setting in the middle of Tokyo. Restaurants inside the hotel are so expensive but there are so many choices nearby, so it's OK. by J  from Bellevue, WA on 04/28/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $197
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    The Main Deluxe Twin

    The Main Standard King

    The Main Deluxe King

    Garden Tower Triple Room

    The Main Quality Single

    Garden Tower Standard Room

    The Main Standard Twin

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Check-out time is: noon
    • Check-in time starts at: 2 PM
    • Parking height restrictions apply
    • American Express
    • Diners Club
    • JCB International
    • MasterCard
    • Visa

    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Amenities

    • General
    • Beach/pool umbrellas
    • Designated smoking areas
    • Elevator/lift
    • Garden
    • Gift shops or newsstand
    • Number of buildings/towers - 2
    • Restaurant
    • Shopping on site
    • Swimming pool - indoor
    • Swimming pool - outdoor seasonal
    • See more facilities
      • Air-conditioned public areas
      • Ballroom(s)
      • Bar/lounge
      • Coffee shop or café
      • Computer station
      • Creche (nursery)
      • Free Wi-Fi
      • Grocery/convenience store
      • Internet point
      • Meeting facilities size (feet) - 269
      • Meeting facilities size (meters) - 25-76
      • Number of floors - 17/40
      • One meeting/conference room
      • Self parking (surcharge)
      • Tennis on site
      • Total number of rooms - 1479
      • Tours/ticket assistance
      • Year Built 1964
    • Rooms (all rooms include)
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Iron/ironing board (on request)
    • Remote lighting/drapery/curtain control
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Daily housekeeping
      • Deep soaking bathtub
      • Digital TV service
      • Extra towels/bedding in room
      • Flat-panel TV
      • Free wired high-speed Internet
      • Hair dryer
      • Handheld showerhead
      • HDTV
      • Individually furnished
      • In-room massage available
      • Makeup/shaving mirror
      • Minibar
      • Multi-line phone
      • Pay movies
      • Phone
      • Refrigerator
      • Sewing kit
      • Shower/tub combination
      • Slippers
      • Soundproofed rooms
      • Voice mail
      • Wake-up calls
    • Services
    • Parking garage
    • Parking nearby
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Self parking
    • Shoe shine
    • Spa tub
    • Wedding services
    • View more services
      • ATM/banking
      • Babysitting or childcare
      • Beauty services
      • Cell phone/mobile rental
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Floor butler
      • Free parking
      • Full-service health spa
      • Grocery store
      • Hair salon
      • Health club
      • Laundry facilities
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
      • Parking (surcharge)
      • Secure parking
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Translation services
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Satsuki - Serving traditional Japanese and international dishes with organic ingredients. Breakfast buffet, as well as multi-course and à la carte lunch and dinner.
    Garden Lounge - Located along the avenue joining the Main and Tower buildings. Overlooks the garden. Light à la carte menu of sandwiches, pasta, soup, and salads. Also serves drinks, desserts, and snacks throughout the day. Open for breakfast, lunch, tea, and cocktails.

    Tom Cat - Casual atmosphere. Serves simple meals and beverages, such as pastas, pizzas, and curry dishes, for lunch and dinner. Located on the arcade floor of the Main building.

    Café Peshaworl - Coffee shop. Casual atmosphere; country Spanish-style décor. Also offers cakes. Open from late morning to early evening.

    Le Salon de Nina's - Serves tea, coffee, cakes, and sandwiches in traditional Parisian style. Open from late morning until early evening.

    Milk Hall - Named after the popular coffee houses of the Taisho period (1912–1926). Self-service restaurant open for breakfast and lunch. Offers croissants and pastries made with dough imported from Germany. Lunch and dinner. Closed on Saturdays, Sundays, and public holidays.

    Tully's Coffee - Branch of the U.S.-based coffee café chain. Also offers pastries, sandwiches, sweets, and ice cream. Open from morning until early evening.

    Patisserie Satsuki - Coffee shop with freshly made pastries and bread. Dine in or take out.

    Pierre Hermé Paris - Authentic French pastry boutique.


    With 32 restaurants and bars located throughout its three buildings, the Hotel New Otani caters to nearly every palate. Restaurants, described below, are categorized into sections reflecting cuisine style (Japanese, Chinese, and Western), cafés, and bars.
    La Tour D'Argent - Locally renowned authentic French restaurant, the second of its kind in Tokyo. Opulent décor and fine-dining atmosphere generated by crystal chandeliers, fine china and linens, solid marble display table, and display of antique French dishes and glasses. Overlooks Japanese garden. Specializes in duck. Extensive wine cellar. Serves dinner only. Reservations and formal attire required. Closed on Mondays.

    Rib Room - Steakhouse serving premium Japanese beef for lunch and dinner. Open kitchen. All-you-can-eat salad bar. Set and à la carte menus available.

    Trader Vic's - Branch of the San Francisco-based Trader Vic's. International cuisine served amid tropical atmosphere generated by “thatched roof” ceiling, shell accents, and teak furnishings. Known for spareribs cooked in special Chinese ovens. Also features more than 100 varieties of tropical cocktail concoctions. Open for lunch and dinner.

    Ristorante Bella Vista - Signature restaurant located on the top floor of the Garden Tower building, with stunning views over Tokyo. Serves authentic Italian cuisine and grilled options from an open kitchen. Also offers organic vegetables and seasonal seafood choices. Open for lunch and dinner. Dress code.


    Shenbazuru - Traditional Japanese restaurant open for lunch and dinner. Set menu only; no à la carte dining available. Individual tatami dining rooms. Kaiseki-style cuisine. Decorated in traditional style with tiny Japanese garden flowers and artwork.

    Shekishin-tei - Set within the 400-year-old Japanese garden. Counter-style seating. Menu of Japanese, Western, and Chinese cuisine grilled at tables. Open for lunch and dinner.

    Momiji-tei - Located at the far end of the garden. Teppanyaki-style restaurant serves Japanese beef and seasonal vegetables for lunch and dinner.

    Kato's Dining and Bar - Traditional Japanese cuisine prepared kaiseki style. Also serves a wide range of cocktails. Italian-style décor. Open for lunch, tea, dinner, and drinks.

    Nadaman - Branch of the well-known Japanese restaurant chain. Open for breakfast, lunch, and dinner. Menu changes on a monthly basis to incorporate seasonally based options. Views of the Japanese garden.

    Horikawa - Located on the arcade floor of the Main building. Open for lunch and dinner. Japanese cuisine; tatami rooms available.

    Tempura Horikawa - Tempura-style Japanese cuisine served at tables for small groups, and bar counter. Open for lunch and dinner.

    Rantei - Located on the arcade floor of the Main building. Japanese cuisine for lunch and dinner. Specializes in sweetfish ayu and sake.

    Okahan - Serves traditional sukiyaki, shabu shabu, and oil yaki (Japanese steak) using Japanese beef and seasonal vegetables. Open for lunch and dinner. Located in the Main building.

    Sushi Kyubei - Traditional sushi bar. Located in both the Main and Tower buildings. Open for lunch and dinner.

    Shiki - Serves sushi and other seasonal Japanese cuisine for lunch and dinner. Located in the Garden Court building. Also has three private tatami rooms.

    Fumizen - Open for lunch and dinner. Specializes in tonkatsu: breaded deep-fried pork cutlets, traditionally served with shredded cabbage, rice, and miso soup.

    Nizu - Located on the arcade floor of the Main building. Japanese noodles and eel (unagi) dishes for lunch and dinner.

    Isehiro - Second location of the well-known original branch based in the Ginza district. Specializes in yakitori. Open for lunch and dinner.


    Bar Capri - Decorated with original artwork of French expressionist Paul Aizpiri. Serves cocktails and other beverages.

    The Bar - Located on the Tower building's 40th floor, with view of Tokyo Tower. Serves drinks, light meals.


    Top of the Tower - Continental buffet cuisine for breakfast, lunch, and dinner. Also features special dessert corner. Located on top of the Tower building, with extensive views.

    Gun-Ship - Set-menu cuisine for lunch and dinner. Décor theme patterned after 16th-century sailing vessel.

    Aux Bacchanales - Brasserie-style French restaurant. Open terrace faces Shimizudani Park. Open for lunch, dinner, and coffee. Also includes boulangerie serving a variety of European-style sandwiches and pastries.

    Recreation

    In the Tower building can be found a fitness center, which is complimentary for hotel guests and offers a variety of equipment. A sports club is located on the third floor and available only for daily surcharges. It offers a fitness center, pool, and spa. An outdoor pool, fitted with pool umbrellas, is located in the Japanese garden. This pool is one of the largest in Tokyo and is open during the summer months only.
    Hotel New Otani recommends three different jogging routes in and around the hotel complex. The 1.5-km (1-mile) basic course winds through pine trees surrounding the New Otani and its neighborhood. A hilltop course, also 1.5 km (1 mile) leads past groves of cherry trees and forsythias. A more advanced course of 3.5 km (1.5 miles) passes Akasaka Palace and follows the moat surrounding Togu Palace (residence of the crown prince).
    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Bicycle rentals on site
    • Rowing or canoeing nearby
    • Running track/path on site
    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room high-speed Internet (wired): JPY 1260 (for 24 hours, rates may vary)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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    Hotel New Otani Tokyo Akasaka

    A short guide to Akasaka

    Posh hotels and a good selection of mid-range restaurants can be found in this area bordering Ginza’s northwest side. Sights in themselves, hotels include the New Otani complex, featuring a garden that was once owned by a Tokugawa regent, and ANA Hotel Tokyo, which has skyline views rivaling those of Tokyo Tower.

    see all hotels in Tokyo

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Akasaka-Mitsuke Metro Station - 200 yards
    • Nagatacho Metro Station - 400 yards
    • Kojimachi Metro Station - 500 yards
    • Akasaka Palace (State Guesthouse) - 700 yards
    • Tokyo National Theatre - 800 yards

    0.50 - 1.0 mi

    • Tokyo Yotsuya Station - 900 yards
    • Nagatacho - 900 yards
    • Tokyo National Diet Library - 900 yards
    • Akasaka Metro Station - 1000 yards
    • Yotsuya Metro Station - 1000 yards

    3.0+ mi

    • Tokyo Haneda Airport (HND) - 9.4 miles
    • Tokyo Narita Intl. Airport (NRT) - 37 miles
    All hotels in Tokyo, Japan
    Reviews
    • All (240)
    • Business (65)
    • Romance (9)
    • Family (39)
    • Friends (9)
    • Other (118)
    4.3 / 5
    Excellent

    Score breakdown (from 240 reviews)

    • 5.0
      (120)
    • 4.0
      (92)
    • 3.0
      (13)
    • 2.0
      (11)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.5
    • Comfort
      4.3
    • Condition
      4.3

    Reviews: Overall

    • < Previous
    • Page 1 of 5
    • Next>
    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "5 minutes walk to Akasaka-Mitsuke was good."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Pretty much everything is in walking-distance. Very convenient to visit various restaurants during the day and mid-night. I walked their back yard Japanese garden which is supposed to be a part of old Samurai housing several hundred years ago. I appreciated such a natural setting in the middle of Tokyo. Restaurants inside the hotel are so expensive […] but there are so many choices nearby, so it's OK. Read more
    Genuine Hotels.com guest review
    7 night trip in Apr 2013
    J
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in Apr 2013
    GG
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "great place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a great hotel. very good location ad great amenities.
    Genuine Hotels.com guest review
    3 night business trip in Apr 2013
    Jay
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "convenient to office building close by"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall a quality experience. A bit busy as it is a large hotel, but good service.
    Genuine Hotels.com guest review
    3 night business trip in Apr 2013
    NYC attorney
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Buisness Financial Area"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    excellent although the hotel can be pricey i would recommend it and close to the subway so very easy to get around.
    Genuine Hotels.com guest review
    7 night business trip in Feb 2013
    Dean
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "large and impersonal but good location"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    in fact it's really two hotels ... garden wing (which is actually a huge tower building) and "the main" which is a smaller but more upscale tower. They are linked by a long lobby area with shops and a coffee shop restaurant. The two towers sit over a shopping mall complex. There are multiple restaurant options and they are mostly quite overpriced, but […] there are scores of other restaurants within walking distance The place is well maintained but has an "older feel". Staff were all very courteous and helpful. Read more
    Genuine Hotels.com guest review
    5 night business trip in Feb 2013
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in Feb 2013
    Don Tan
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    6 night business trip in Dec 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Great hotel for families"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The rooms are very spacious and luxurious. Lots to do an site, with plenty of restaurant choices, shopping and visit to the historic Japanese garden.
    Genuine Expedia guest review
    Other trip
    Dec 2, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Wonderful hotel, wonderful staff."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We stayed 4 nights as two adults and two children. The room was small as in other hotels in Tokyo. Since we expected the room to be small, it didn't bother us. The staff were quite heplful. However, there maybe slight problems when speaking in English. Still, it wasn't a serious problem for us.
    Genuine Expedia guest review
    Other trip
    Nov 29, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in Nov 2012
    Jacob
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Not what it used to be"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    They are cutting back on ame iTunes and values of their hotel club program. Still clean very clean but service in breakfast very slow. Not enough staff and command of English is weak
    Genuine Hotels.com guest review
    4 night business trip in Nov 2012
    Andrew
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Golden stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Besides the historical Japanese garden, the hotel art museum, the varaity of resturaunts and upscale boutiques, the main entry bigger than life ikebana surrounded by marble and the cozy retro clean rooms, the charm of this hotel is its service. From the door man to the bell hop to the front, we were treated with the upmost respect with great effort […] to make us comforable and fill all requests and questions. I felt that the royal treatment came from great depths of training and experience and concern. It was priceless to feel so valuable a guest.We look forward to returning to the palace of golden ambiance. Read more
    Genuine Expedia guest review
    Other trip
    Nov 9, 2012
    Yogamom
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Great Business Alternative in Tokyo"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Huge hotel that may overwhelm. But is located in a secluded area, compared to a Shinjuku. I have stayed at many hotels in Tokyo and would recommend the New Otani, especially if you can't afford the Ritz or Four Seasons. Great little french restaurant right next door - Aux Bacchannales.
    Genuine Expedia guest review
    Other trip
    Nov 7, 2012
    Nihonjin
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Oct 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Good but no Laundry facilities..."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel is huge, staff is good and speaks english. There is no Laundry facilities. Rooms ( we had a king bed) are big, but the bathroom are small and a bit outdated. Location is very good. Overall we were pleased.
    Genuine Expedia guest review
    Other trip
    Oct 22, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "English speaking hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very helpful staff. All speak English which is great when you don't speak Japanese. Breakfast wasn't included and was a bit expensive for what it was. Gardens beautiful.
    Genuine Expedia guest review
    Other trip
    Oct 21, 2012
    George
    US

    Hotel New Otani Tokyo - Tokyo
    1.0 / 5
    Poor
    "It' my second home."

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    They have tennis court and driving range(although it's very short).
    Genuine Hotels.com guest review
    Other trip
    Oct 2, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    The food is awful, very expensive for everything, and the mattresses appear to be leftovers from 30 years ago. We would not choose this hotel again!
    Genuine Hotels.com guest review
    Other trip
    Sep 29, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "THE STAFF CAN'T DO ENOUGH FOR YOU,WATCH OUT FOR RU"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    GREAT STAY,EXCELLENT PROFESSIONAL STAFF... CONCIERAGE STAFF EXCEPTIONALLY ATTENTIVE AND KNOWLEDGEABLE...ODD RULES RE USE OF AMENITIES--POOL,WORKOUT ROOM.... SPA AND FOOD CHARGES ,MAKE NYC PRICES BARGAINS...WITHIN WALKING DISTANCE OF METRO ,AND EXCELLENT V RESEONABLE CHARGES..WOULD HIGHLY RECOMMEND AND ITS A REPEAT FACILITY FOR ME AND FAMILY
    Genuine Hotels.com guest review
    5 night trip in Aug 2012
    IZZY
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Very Comfortable Place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is an elegant hotel in a very nice part of Tokyo. It's possible to never leave the hotel grounds if you choose, because everything is available. Service is first class.
    Genuine Expedia guest review
    Other trip
    Jul 6, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Wonderful place to stay in Tokyo"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My wife and I recently stayed at the New Otani for five nights while visting Tokyo. The staff was wonderfully friendly and courteous. The room was very clean and especially spacious for a japanese hotel room. We truly enjoyed our stay and can not wait to go back.
    Genuine Expedia guest review
    Other trip
    Jun 28, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Nice Hotel, decent location!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    No Free Wi-Fi and a little far from the nearest metro but otherwise perfect!
    Genuine Expedia guest review
    Other trip
    Jun 26, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Awesome Hotel in Tokyo"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This was a great hotel. Great grounds. Massive compound of a building. Beautiful garden. Also, probably a completely safe hotel too if a traveler is concerned about earthquakes as this building is up to code. This hotel is super clean, the room was great, very clean and all very reasonably priced for Tokyo. We were very happy with our stay here.
    Genuine Hotels.com guest review
    4 night romance trip in May 2012
    Mark
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "good location to run around Palace."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Hotel staff answered my all questions and well supported me. It was close to subway station to go out for Ginza and Shinjuku.
    Genuine Hotels.com guest review
    4 night trip in May 2012
    Takashi
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful Gardens. The executive club level of the main hotel was beautifully renovated and the staff there were extremely helpful. Will definitely choose the executive club level again.
    Genuine Hotels.com guest review
    3 night trip in May 2012
    Sandi
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Fine distillation of all things Japanese"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Popular with locals for weddings, anniversaries & birthdays, dignitaries (Diet is nearby), & international businessmen. Yes, the famous garden is worth a visit (especially in the early morning). A city in itself; staying here is like taking a cruise on a mega-ship with many luxury shops, numerous restaurants & constant activities. Yet service is courteous, […] personable & prompt. Rooms are clean, modern, have AC, desk/internet & complete bathroom facilities. Non-smoking rooms available (be careful, some other Japanese hotels are "all smoking rooms"). Akasaka (Ginza line) & Nagatacho (Yurakucho line) neighborhoods are centrally located, very convenient for excursions around the city via Metro. Read more
    Genuine Hotels.com guest review
    4 night business trip in May 2012
    Patrick T.
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Out of this world service and great facilities."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed in the Zen Executive area of the hotel. Without exception, this was the best hotel experience we've had through years of pleasure and business travel to high quality hotels. The rooms were appropriately spacious (for Tokyo) and the room materials/hardware with first class. Water pressure in the shower will be missed as we return to our water-saver […] shower heads! But it's the service from the Zen staff that gets all the credit. Here are two examples that albiet embarrassing for me clearly demonstrate the quality of the staff: 1. we took the airport shuttle to the hotel and noticed that we forgot a small camera on the bus. The New Otani Zen staff tracked down the shuttle, had them find the camera, and arranged for our ability to pickup the lost item. They would have gone and gotten the camera for us but for shuttle company policy. 2. This takes the cake - I forgot my iPad in the room. Ugggg! Couldn't believe it. I called and staff found and secured the iPad then - get this - two of their staff jumped in a car and drove it to the Narita Airport and hand delivered it to us before our flight. If you don't know Tokyo, this airport is more than an hour away from the hotel. They wouldn't accept any comp/tip for this service and were all smiles that they could provide the service. Incredible. They will have my business for life. Read more
    Genuine Expedia guest review
    Other trip
    May 15, 2012
    KT
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Apr 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "The best for the money"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Good: Location Japanese garden Koi fish in pond Roomy Clean Service Price Bad: Hard bed
    Genuine Expedia guest review
    Other trip
    Apr 9, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Hotel New Otani - Tokyo"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    This hotel used to be one of the premier hotels in Tokyo. It's still a very good hotel, but time may have passed this one by. There are many hotels in Tokyo that are better, but this one is still reasonably priced. Services and amenities are very good, but not great. Which is what I would expect from a hotel of this caliber. I chose this hotel because […] friends were staying in the hotel, and I wanted to be nearby. And, the price was reasonable. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    8 night trip in Mar 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Hotel New Otani ... A+ Location & Service"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    The Pros - excellent service, variety of quality restaurants and bars, awesome grounds, steps away from Tokyo subway and JR line, short walk to shopping district. Cons - lack of widely available wireless internet, tiny gym in Garden Tower, uncomfortable mattress. The pros far outweigh the cons ... I will definitely stay at this hotel on my next trip […] to Tokyo. Read more
    Genuine Hotels.com guest review
    10 night trip in Mar 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "The best price performance"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I have been using the hotel for a couple of years now. The price performance is the best in Tokyo for many business travelers.
    Genuine Expedia guest review
    Other trip
    Mar 10, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Hotel New Otani"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Very nice hotel. I stay at this hotel every other week.
    Genuine Expedia guest review
    Other trip
    Mar 9, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Pleasant stay but I got lost inside the hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Services are very good and room (upgraded upon arrival at no cost) was comfortable with full garden view and Mt Fiji. But in my short stay I got lost inside hotel because hotel is huge and tower section where I stayed is somewhat confusing. I wish hotel would put clear signs so that I wouldn't have gotten lost.
    Genuine Hotels.com guest review
    1 night trip in Feb 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    2.0 / 5
    Fair
    "Outdated, expensive, musty"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This hotel looks like it would have been great 30 years ago. Now it just looks outdated, smells, smoky and musty in many places, carpets are stained in the lobby, food at the hotel is expensive. This hotel just isn't competitive on any level with others I've experienced in Tokyo.
    Genuine Hotels.com guest review
    3 night business trip in Feb 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    3.0 / 5
    Good
    "Very Average"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    Staff was not uniformally helpful. Some members were polite, but others were cold and unfriendly. Language barrier was greater than at other Tokyo hotels I have stayed at. Rooms were outdated and not terribly comfortable, although clean. Ameniies were limited. Workout room was quite limited.
    Genuine Expedia guest review
    Other trip
    Jan 22, 2012
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding
    "Location Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel has an amazing garden. Worth the visit. Location is perfect for Tokyo center. Thumbs up for the cake and coffee set, but don't plan much after. The piece is big.
    Genuine Expedia guest review
    Other trip
    Dec 29, 2011
    Allen
    US

    Hotel New Otani Tokyo - Tokyo
    2.0 / 5
    Fair
    "Not a bad hotel, but a bad experience"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    I've stayed at the garden tower with my wife, my parents and my sister. First I had a problem with the reservation. I've booked 3 rooms for 2 adults and 1 child each. When I got there they gave me rooms with only two single beds. After I complained and asked we're my kid was suposed to sleep they agreed to give me an extra bed, but they wanted to charge […] me for that. Of course I did not accept this and after some time they agreed to give me triple rooms. Although I made reservations for non-smoking rooms, one of them had a terrible smell of cigarret. The hotel manager said it was the only triple room left and I had to decide between a cigarret smell or staying in a room with two single bedrooms. Can you believe that? I also think they do FALSE advertisement in two things: 1) Although they say differently in their page, there is no wi-fi in the hotel (only wired and expensive internet), not even in the lobby. So if you have an iPad or iPhone and wants to connect, chose another hotel. 2) They say there's a fitness center in the hotel, but that's more like a bad joke. It's only a tiny couple of cardio equipments. If you really want to (or have to) work out they offer you access to a "private club" located in the hotel, but for crazy 80 dollars PER USE! (yes per person, per use, I know it's insane!). The rooms in the garden tower also desperately needs to be renovated. But their clean. The location of the hotel is excellent, just a few steps from the subway with access to the Ginza Line (the main subway line). You have many dining and shopping options in the immediate surrounding. Read more
    Genuine Hotels.com guest review
    8 night family trip in Dec 2011
    Paulo F
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Dec 2011
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    2.0 / 5
    Fair
    "Underwhelming"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      3.0
    Uncharacteristically for a traditional Japanese hotel, insufficient attention paid to detail. Charge/fee for standard amenities such as internet connection, water and fitness access. Limited iron/board necessitated waiting. Did not offer any flexibility for a late check-out for night time flight departures.
    Genuine Expedia guest review
    Business trip
    Nov 22, 2011
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Akasaka's finest"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    If you like comfort, the new otani is for you great staff and accommodations
    Genuine Expedia guest review
    Business trip
    Nov 20, 2011
    Greg M
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Herb"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    My stay was wonderful - only complaint was the Internet connections . . . You must pay by the day, which I knew however, you must connect by cable not wireless! This forced me to only use the lobby wifi in 2 hour increments with an additional charge
    Genuine Expedia guest review
    Business trip
    Nov 20, 2011
    Carl E
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Great service, but dated furnishings"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    The Hotel New Otani Tokyo is located near good dining and shopping in Akasaka, but does not have the appeal of Shinjuku or Shibuya. Roppongi is about a 1000yen taxi ride. The hotel garden is beautiful and worth visiting even if you're not staying in the hotel.
    Genuine Expedia guest review
    Other trip
    Nov 17, 2011
    Steve C
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "Affordable High Class"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    It is a relaxing stay near public transportation for the upper business class. The staff was courteous, the room was relaxing, and the amenities were top notch. I would recommend this hotel to anyone who wanted to stay in a luxury hotel without paying the luxury price.
    Genuine Expedia guest review
    Other trip
    Oct 18, 2011
    Brian B
    US

    Hotel New Otani Tokyo - Tokyo
    4.0 / 5
    Excellent
    "New Otani review"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    It's a decent hotel if you must stay in central Tokyo but be prepared to be gouged if you plan on eating at this hotel. It is SUPER expensive even for Japan standards. We're talking coffee will cost around 45 USD and breakfast for two will be 75+. If you must stay here there is a family mart that sells cheaper in the garden court. Breath taking gardens […] though and the people were super helpful. Read more
    Genuine Expedia guest review
    Other trip
    Oct 12, 2011
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Oct 2011
    A Traveller
    US

    Hotel New Otani Tokyo - Tokyo
    3.0 / 5
    Good
    "Old styled hotel expensive as everything in Japan, for me good location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Rooms have to refurbished old afshioned
    Genuine Expedia guest review
    Other trip
    Sep 24, 2011
    A Traveller
    US
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