All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2863 Kalakaua Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 281 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.2
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Exceptional service & excellent food in the Hau Terrace. Wonderful location. Beautiful views from our room. A relaxing atmosphere. Very much appreciated the attentiveness & caring manner shown by the staff & car attendants who assisted us with medical challenges. Mahalo.
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Turtles!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Always nice to swim to the flag and see the turtle at Sans Souci beach!
Genuine Hotels.com guest review
1 night trip Mar 27, 2014
TA
US
5.0 / 5Outstanding
"Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was friendly and eager to answer all questions. Gorgeous views and perfect location! Room was a little small but it was ok considering we didn't spend a lot of time inside since the beach was right outside the door. Overall wouldn't mind coming back!
Genuine Expedia guest review
Other trip Mar 16, 2014
Ana
US
5.0 / 5Outstanding
"Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was friendly and eager to answer all questions. Gorgeous views and perfect location! Room was a little small but it was ok considering we didn't spend a lot of time inside since the beach was right outside the door. Overall wouldn't mind coming back!
Genuine Expedia guest review
Other trip Mar 16, 2014
Ana
US
5.0 / 5Outstanding
"always a relaxing stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have stayed at the New Otani several times now and it continues to be my favorite hotel in Waikiki. It is quiet, but still close enough to Waikiki and my favorite bar (Tiki's), with easy access to the freeway and minimal Waikiki traffic. The staff is always friendly, the rooms are always clean, and the beach right next to the hotel is the best on Waikiki. I have stayed in other hotels in Waikiki for business, and none have compared to the New Otani for its location or quiet island atmosphere.
Genuine Hotels.com guest review
4 night trip Mar 1, 2014
Jenn
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed the hotel very much. Although the room was small, it was very comfortable and we had a view of the ocean and of Diamond Head. The private beach was quiet and not crowded and the location of the hotel was great. We would definitely stay there again.
Genuine Hotels.com guest review
6 night trip Feb 6, 2014
Patti
US
3.0 / 5Good
"Nice Little Hotel on Beach - quiet"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I have been staying here on and off for the last 20 years. I love this hotel and recognize the staff that continue to work there. The hotel does not have a pool and the rooms are small but it is a very good value. It is on a family beach and I prefer the ocean to a pool any day. It is walking distance to the hubbub of Waikiki but far enough away you feel like you are a local.
Genuine Expedia guest review
Other trip Feb 16, 2014
Diane
US
4.0 / 5Excellent
"a great place to recharge"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
A wonderful part of Waikiki - less crowded, less hectic, great beach... can't go wrong
Genuine Hotels.com guest review
3 night trip Feb 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Hawaii Vacation during the Pro Bowl Weekend..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Drove around the island without problem, lot's of scenery, beautiful beaches, friendly people (da Kai'imana). We will definitely come back and hopefully we can stay at the same hotel. We highly recommend to promote this hotel more on the package deal.
Genuine Expedia guest review
Other trip Jan 30, 2014
GO NNERS!!!
US
5.0 / 5Outstanding
"a unique Honolulu hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We have been coming back to the New Otani for almost 30 years and it never disappoints. It is not part of the Waikiki scene. We enjoy the beach just out the lobby door for our dawn swim. We enjoy walking around Diamond Head and the Kapiolani park with all its little neighborhood eateries. This hotel is very popular with sophisticated Japanese adults. The Hau Tree lanai restaurant and bar are very charming. The rooms overlooking the park and Diamond Head are very good value and very pleasant.
Genuine Hotels.com guest review
6 night romance trip Jan 19, 2014
noleta
US
5.0 / 5Outstanding
"Very comfortable and convienient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
A comfortable hotel in a SUPER location. Away from the hassles of Waikiki but close enough for nightlife etc., right next to the beach park. And what a wonderful view of Diamondhead! We requested softer pillows (the standard ones are concrete...), which appeared right away. Room service was impeccable. Overall a very memorable stay (our second at this hotel).
Genuine Hotels.com guest review
6 night trip Jan 19, 2014
Chris Wallsgrove
US
4.0 / 5Excellent
"Great staff and food - needs a remodel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was amazingly friendly. The restaurant serves a wonderful breakfast. The AC systems need a good cleaning - we had to change rooms due to the black mold build up in one of the systems. Very comfortable rooms. The decor could be updated but the location next to the beach is great. Not much close by for meals but if you are willing to walk or drive there are places within a few blocks.
Genuine Expedia guest review
Other trip Jan 26, 2014
Brian
US
4.0 / 5Excellent
"Beachfront"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The beach has little to no shady areas if you tire of being in the sun. The beach also lacks any chairs or cabanas, but the hotel prides bamboo mats and towels to sit on. Most of the shopping and restaurants was in Waikiki beach which was about a 15 minute walk.
Genuine Expedia guest review
Other trip Jan 23, 2014
Bill
US
3.0 / 5Good
"Disappointed with Room Air Conditioning"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We spent 5 nights. The hotel staff was very nice, friendly and accommodating which was the best feature of this hotel. The worst was the room A/C. Thermostat didn't function at all. I had to get up several times during the night to turn on/off and/or open the window to manually control the room temperature and humidity. Our room was just above the trash bin, so the nice ocean breathe often invited in filthy smell as well. The Christmas and New Year special course dinners offered by the first-floor restaurant were not at all good ideas. Too much food and too expensive for the most hotel guests. Good location. The spa and the Japanese restaurant on the second floor offer outstanding quality.
Genuine Expedia guest review
Other trip Jan 21, 2014
JT
US
5.0 / 5Outstanding
"what a location ! walk right out to the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All of the staff was very friendly. With the beach out 1 side and the park on the other it's easy to just walk out and enjoy the day. Quieter than being right on Waikiki Beach, but close enough to walk to what ended up being our favorite place for breakfast ( cheeseburger in paradise). We spent time at the bar in the lobby area and Gerry and Patti took very good care of us. We were a party of 9 and we all had a great time.
Genuine Expedia guest review
Other trip Jan 19, 2014
mona
US
5.0 / 5Outstanding
"What a nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
For the first three nights in Hawaii, I stayed a bit further up the beach. Then I moved down here and got a nicer room in a much more laid back location. The room was very great, the food was fun and the beach less crowded. Even the valet parking was nice and the park across the road was pretty.
Genuine Hotels.com guest review
2 night trip Jan 6, 2014
Lyndon
US
3.0 / 5Good
"Average hotel, good location."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was nice to be out of the Waikiki crowd. Hotel was fine, nothing special. Small rooms, boring entry, lobby, weak lounge, etc. My biggest complaint with the hotel, and hassle of Waikiki overall, is dining. This is an eight or nine story hotel. Dining options were very limited. The Hau Tree (very nice outdoor seating next to the beach) was simply too small to accommodate the number of guests. I think there were maybe 15 tables. There was a line of 30 people every morning waiting for breakfast. Lunch was the same. For dinner, there is a Sushi place, but they were serving a fixed menu (one option through the holidays). The lounge was really lame. The hotel was clean, hotel staff was fine. The overriding factor that increases the score is that you are in Hawaii. I mean, how bad can it be?
Genuine Expedia guest review
Other trip Jan 9, 2014
A Traveler
US
3.0 / 5Good
"Nothing new about the New Otani"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
While the lobby and restaurant were very pleasant spaces, our room felt like it was stuck in the 1980's in terms of decor. Everything in the room felt tired. Also there was no coffee or hot pot or information on room service in our room. We had to go out to get a cup of coffee, which isn't how we like to start our day. On the plus side the staff at reception and the valet parking staff were very friendly and helpful.
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
Mary
US
1.0 / 5Poor
"Terrible place"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The smallest room I have seen. Carpet dirty, beds, and pillows old and lumpy.
Genuine Expedia guest review
Other trip Jan 7, 2014
mary
US
3.0 / 5Good
"Visiting with family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is ok. Water pressure for shower or tubwas not good at all. Did like location with own lite beach
Genuine Expedia guest review
Other trip Dec 21, 2013
A Traveler
US
4.0 / 5Excellent
"Beautiful Hotel Restaurant and Perfect Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was in a perfect position. Minutes from downtown Waikiki and yet comfortably remote. The hotel restaurant opened up right to the beach making for a perfect place for a romantic dinner.
Genuine Hotels.com guest review
2 night trip Dec 3, 2013
Josh Smith
US
4.0 / 5Excellent
"Quiet in Waikiki"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The service was good and friendly. The location is a bit of a walk from the main strip of Waikiki which kept it quieter. Can't beat the location right on the beach.
Genuine Hotels.com guest review
2 night business trip Dec 2, 2013
Brad
US
4.0 / 5Excellent
"Nice beach hotel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was nice, if not a little outdated. The staff was very friendly. The restaurants had excellent food and service. It's on the beach, therefore had no pool or spa. Was quiet and a bus ride or nice walk away from all the hustle and bustle of Waikiki.
Genuine Expedia guest review
Other trip Dec 8, 2013
Jen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love this hotel. Perfect location, right on the beach, quiet but close to Waikiki.
Genuine Hotels.com guest review
2 night trip Nov 30, 2013
joanne
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
book a moderate room..upgrade to ocean view ..costs $75 more per night. It was not even front ocean view..more like side view..the room is very small. not enough space for luggage and move around. There is one bar downstair..you cant even order foods to take to the beach? No coffee in the room or water..also it costs to get a beach towels...not a pleasant hotel to stay at all.
Genuine Expedia guest review
Other trip Dec 6, 2013
Maile
US
4.0 / 5Excellent
"Fun and Sun"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ideal stay and very nice service. A real star in today's busy life.
Genuine Hotels.com guest review
4 night trip Nov 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location in Honolulu"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel is in a great location at the quiet end of the beach and park. 15 minutes walk along the park and you're in the heart of Waikiki. And Sans Souci beach is a gem -- protected but with good access for swimmers and paddle boarders alike. We stayed in the 'Diamond Head Wing' which is a bit older and doesn't have many of the updated fixtures you will find in the main hotel building. What the room did have is a small kitchen (microwave and refrigerator) which made our stay much more relaxed and independent. Windows looked out onto the beachfront park and the Waikiki waterfront in the distance. We have stayed here many times, and will look forward to visiting again.
Genuine Hotels.com guest review
3 night trip with friends Nov 14, 2013
Gordon
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Ants entered the room on our last night and swarmed our malasadas.
Genuine Expedia guest review
Other trip Nov 14, 2013
NotAFan
US
4.0 / 5Excellent
"the hotel was right on the beach nice and quiet."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
loved the location. right on the beach. we didn't upgrade room but we were on the 9th floor and had a wounderful city view and diamond head. the room wasn't that small comfy for two. it had a bathtub nice for me it was nice and quiet. we didn't rent a car and figured we could ride the bus,we walked instead lovely walk. and I am 60 years young.the walk was about a mile and half to downtown. the aquarium was right next door and the zoo was in the park across the street .you could hear the animals at night . the beach was beautiful bigger than Waikiki. great beach to swim in and for little ones. no waves because of the reef. down side rooms a bit run down. their was tape on drapes for holes. and carpet shabby. air only worked some times opened windows at nite for breeze. staff was nice and helpful
Genuine Expedia guest review
Other trip Nov 14, 2013
love of travel
US
5.0 / 5Outstanding
"Close to Waikiki, but not too close!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We chose this hotel because it is close to the beach we like, San Souci. Our room was small but comfortable, with a large lanai. We did not have an ocean view but could see the ocean if we leaned out. It is super quiet there, a lot of the Waikiki hotels are so noisy with the activity on the streets below. This hotel is not new, has not been updated on a while. You could mostly see this in the bathroom, but it was all real nice, just not new. There are two restaurants. We ate at Ha'u Tree. It was pricey but delicious. If you want to eat breakfast there you have to make reservations at least a day in advance , but it's worth it!
Genuine Expedia guest review
Other trip Nov 8, 2013
Pam
US
5.0 / 5Outstanding
"Very enjoyable and close to activities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great staff, good breakfast, nice clean rooms
Genuine Expedia guest review
Other trip Oct 31, 2013
Anne
US
5.0 / 5Outstanding
"wonderful hotel. nothing was overlooked."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
delighted by the friendly and professional staff. facilities were excellent.
Genuine Expedia guest review
Other trip Oct 28, 2013
Gary
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was comfortable, bed great...view perfect!I could sit on my bed and see the beach & water & coconut palm trees all at the same time due to the clever use of mirrors! ( great dtail) Our balconey faced waikiki bch & downtown honolulu on one side & diamond head from behind! The Hua Tree restaurant has great food..abit pricey but they dont mind if you share(they will plate for each) Sit under the 100 yr old Hua tree & watch a breathtaking sunset! NOTE: ck out Mel Lantaka on WED & THUR for handmade shell jewelry
Genuine Hotels.com guest review
3 night romance trip Sep 29, 2013
Robin & John
US
5.0 / 5Outstanding
"Excellent hotel with great beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Can't rave enough about the staff and hotel. Outstanding place to stay expcially if you want to be away a little bit from down town Wikiki. Easy walk to downtown but not right in the middle of things.
Genuine Expedia guest review
Other trip Oct 9, 2013
Andy
US
4.0 / 5Excellent
"New/Old Otani"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The location is very desirable, but the amenities normally included in most modern hotels today were lacking. A coffee maker in the room would have been nice.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
US
4.0 / 5Excellent
"Overall the hotel is very nice except the wifi"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The wifi is hard to connect and the breakfast is not good. But the location is good and stuffs are very nice
Genuine Expedia guest review
Other trip Oct 1, 2013
blanche
US
5.0 / 5Outstanding
"Perfect for our holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I stayed here for our honeymoon, and returned for our anniversary. It's not exactly in downtown Waikiki, but it's a short walk through the park. The staff are so nice that I felt like I made some new good friends. Breakfast on the veranda: it's terrific, but you have to make a reservation at least 24 hours in advance because they serve a steady stream of tour groups in addition to hotel guests.
Genuine Expedia guest review
Other trip Sep 13, 2013
Bill
US
5.0 / 5Outstanding
"Great hotel, on excellent beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great experience at this hotel! It sits right on Sans Soucy beach at the quiet end of Waikiki. The hotel is older, this was especially seen in the condition of the carpet in our room. The room lacked a microwave and a coffee pot. However in their defense you could request a coffee pot at the front desk.
Genuine Expedia guest review
Other trip Sep 11, 2013
Robert
US
5.0 / 5Outstanding
"Great hotel just a walk distance from Waikiki."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
What can I say, this hotel is walking distance away from Waikiki you have your own beach and its at a great location.
Genuine Expedia guest review
Other trip Aug 31, 2013
David
US
5.0 / 5Outstanding
"Great Find!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The New Otani Kaimana Beach Hotel is a great find. You get all the beauty of Waikiki without all the noise and traffic. The staff were friendly and helpful. The room was clean and updated. I was in a partial ocean view room on the 5th floor and the view was fabulous. I will definitely return to this hotel someday in the future!
Genuine Expedia guest review
Other trip Aug 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I wanted a place close to Waikiki but not in Waikiki -- the New Otani is the perfect distance from Waikiki and the staff are all outstanding and friendly. I would definitely stay here again -
Genuine Expedia guest review
Other trip Aug 28, 2013
Adam
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
refrigerator was not working properly, spoil some foods - poke (2) types. however when told front desk it was fixed by the time I return that day. Maybe set the temp accordingly rather than save energy only because refrigerator is so low hard to see the dials. Overall fairly good.The hospitality and greeting is superb and have feeling it's genuinely willing Aloha spirit.
Genuine Hotels.com guest review
3 night business trip Aug 11, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel on the beach. It's a 10 min walk to Waikiki! The main hotel rooms are beautiful and the ocean view is breath taking! The balcony is big enough to sit out and catch the rays or watch the sunset. Our first room was in the older section (park view suites). It was clean but outdated and was quite noisy due to the action in the park. The wonderful front desk staff was very pleasant and accommodating ! They helped us upgrade to the ocean view rooms which were absolutely beautiful and worth every penny! I would stay here again and highly recommend it!
Genuine Expedia guest review
Other trip Aug 13, 2013
barb
US
4.0 / 5Excellent
"Older property but right on the beach."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Older property but right on the beach. Hau Tree Terrace is great for dining. Food is good and they make a unique loco moco for breakfast. Staff really exudes the aloha spirit. Great location out of the hustle and bustle of Waikiki.
Genuine Expedia guest review
Other trip Aug 13, 2013
Jack
US
4.0 / 5Excellent
"Great staff - cozy hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Best thing about this hotel was the staff and the breakfast. Food was excellent and wait staff was great. My only complaint is that my room was very small with only a queen size bed, though I was told that the room was an upgrade. Also the hotel is farther east than most of the other hotels and shops on Waikiki, which could be a plus or minus depending on what you are looking for.
Genuine Expedia guest review
Other trip Aug 9, 2013
Lisa
US
4.0 / 5Excellent
"Great "Out-of-the-Way" Hotel Experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I took our honeymoon in Hawaii, and our first stop was Honolulu. We are the type of people that like to be close to the action, but not right in the thick of it. We also like smaller, boutique hotels and inns, and stay away from the mega-resorts. The New Otani Kaimana Beach Hotel suited us perfectly. Every person we dealt with, from the front desk staff, to the valet, the bellmen, and the restaurant staff, were all incredibly friendly and helpful. We were never given anything but their full attention when we inquired about something. The hotel and our room were neat and clean. The room was fairly basic and a little cramped, but it suited our needs just fine. The best thing about this hotel is its location. It's is right on Sans Souci Beach, a more local beach and much less touristy and busy than Waikiki. It was great to walk right out the back and be on the sand. The hotel provided complimentary beach towels and mats. A 10-minute walk through the park and we were on Waikiki beach - no taxi required. We ate dinner once, and breakfast twice, in the Hau Tree Lanai, the hotel restaurant. All of the meals were fresh and delicious, and the portions were huge! Add to that, awesome views of Diamond Head, and the beaches, and we had an great experience! I would recommend this hotel to anyone looking for a clean, simple, friendly place and who doesn't need all the luxury amenities that the high-priced resorts have.
Genuine Expedia guest review
Other trip Aug 3, 2013
Greg
US
5.0 / 5Outstanding
"Best location for Hawaiian vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My brother and sister in law stayed there for 4 nights. They loved the view from their room so much. There was a lanai where they can watch sunset over glass of wine. Kaimana beach is right down there with palm trees dances with Hawaiian wind. It was heavenly experience for them. I considered this trip was their second honeymoon. And it was successful! Breakfast by the beach each morning excited them to start the day. Food was excellent! They would stay there again as they plan to comeback next year. It's way better than staying in the middle of Waikiki. Trust me, I've been living here for 15 years!
Genuine Expedia guest review
Other trip Jul 18, 2013
mikiemonkey
US
4.0 / 5Excellent
"Great Value"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is only a five minute walk to Waikiki's many shops and restaurants. Rooms are clean and has amble space to stretch out and relax. The restaurants, mini mart and bar at the hotel all close at 9:30PM - 10:00PM, so if you're looking to get a late night snack or drink don't plan on getting it there. Valet parking is $25/night, but the valet gave us a tip to park on the street after 6PM and move the car by 10AM to forgo valet and parking tickets. Complementary breakfast sounds puny, but it's actually quite huge. Save money; grab the muffin, fruit and coffee and spend the money saved elsewhere on a meal at a local restaurant. Overall, it's not the nicest or fanciest hotel, BUT let's get real, if you're in Hawaii and complaining about your room, you're spending too much time in it and you should be on the beach. I will stay here again.
Genuine Expedia guest review
Other trip Jul 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location, some rooms are better"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel, great location far from the crowd. Good rooms are fantastic, but bad rooms are small, bad views, smelly.
Genuine Hotels.com guest review
1 night business trip Jul 10, 2013
A Traveler
US
4.0 / 5Excellent
"Great and away noise but close to everything!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Check-in was simple, quick and friendly. Room was perfectly clean and delivered. An ideal place to stay if you want access to the greenery versus the concrete of Waikiki.
Genuine Expedia guest review
Other trip Jul 11, 2013
A Traveler
US
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