All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2863 Kalakaua Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 317 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.2
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Great Hotel CloseTo The Beach."
Hotel staff very friendly and accomodating. Second year staying here if that says anything! Had a nice room overlooking Sans Soucy beach, the bay, the Natatorium and waikiki. This hotel is on the quiet end of waikiki making it a favorite! For those who are walkers you can hike to Diamond Head. There are many trhings to do in the area and yet you feel like you are away from the business of waikiki.
Genuine Expedia guest review
Other trip Nov 20, 2014
Robert
US
4.0 / 5Excellent
"Kaimana Beach Gem"
This is an excellent property on Kaimana Beach next to but not at Waikiki Beach. You can experience Waikiki but escape it with only a 10-minute walk towards Diamond Head. The hotel is well maintained, clean and fronts onto the beach.
Genuine Hotels.com guest review
3 night romance trip Nov 10, 2014
ROBERT
US
5.0 / 5Outstanding
"Room 514"
Room 514 view of sea and Waikki, large lanni to rest on, remodeled, everything new, clean and modern. Breakfest was fantastic! Loved our stay.
Genuine Expedia guest review
Other trip Oct 28, 2014
john
US
3.0 / 5Good
"Great beach front away from Waikiki crowds"
The rooms are not all remodeled, so the discounted prices are reflected on these particular rooms. They are clean enough. Food and service are terrific. You can't beat the location, if you want to be away from the crowded Waikiki, and it is only 20-30 minute walk to the heart of Wakiki for food & shopping. It is also half hour to the start of the Diamond Head Crater hike. I have stayed there twice and will definitely return.
Genuine Hotels.com guest review
3 night business trip Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Mothers vacation"
Great location on beach. Basic is small but very clean. Would stay again.
Genuine Hotels.com guest review
3 night romance trip Jul 29, 2014
Mothar
US
2.0 / 5Fair
"Outdated hotel"
After a very long flight we were expecting a modern and updated room as the name suggests New Otani Hotel. Well that was far from what we walked in to. The room was outdated. Paint peeling on doors. We won't even get into it about the bathroom. Plus the carpet was completely wet in front of the Mini bar fridge which had nothing in it. There was not even a bottle of water to purchase in the room. Water can be had at convenience store off parking lot but watch it they close at 10 pm.
Genuine Expedia guest review
Other trip Sep 23, 2014
Peter
US
4.0 / 5Excellent
"Away from the crowds, peaceful and quiet"
I love the staff of this hotel and its location. It's away from the noise of Waikiki. It's peaceful and the park across the street is cool too. The beach is nice too and the staff is perfect. They were all very helpful esp. Bernard. I highly recommend this hotel and would gladly come back!
Genuine Expedia guest review
Other trip Sep 8, 2014
genevieve
US
5.0 / 5Outstanding
"One night stay"
I wanted to stay in a hotel close to the Waikiki Shell since we were attending the Kapono concert Saturday night and didn't want to drive home to Central Oahy and when searching on Expedia this hotel rated well and the one night price even with the valet parking was reasonable. My husband and I have stayed in Waikiki hotels before but never this far out of downtown Waikiki and found when checking in that it is a very cozy hotel with a beautiful beach front and wondered how come we never stayed here before.
Genuine Expedia guest review
Other trip Aug 30, 2014
Urs
US
4.0 / 5Excellent
"Good hotel, better location"
We enjoyed our stay at the New Otani and can recommend it to others. The only complaint is the hotel is a bit dated and our room was very small, leaving little space to move about easily. Having said that, the location was excellent and the staff efficient and helpful. In addition, it was certainly clean.
Genuine Expedia guest review
Other trip Aug 28, 2014
James
US
5.0 / 5Outstanding
"Awesome hotel, great location"
Very comfortable room, clean and newly renovated. Beach was beautiful and staff was really nice and helpful.
Genuine Expedia guest review
Other trip Aug 16, 2014
Summer
US
1.0 / 5Poor
"Don't book with this hotel"
Horrible .. worst experience to date. Due to the hurricanes the hotel was non-responsive and more than happy to use our deposit after multiple attempts were tried to contact and cancel.
Genuine Hotels.com guest review
3 night romance trip Aug 6, 2014
A Traveler
US
4.0 / 5Excellent
"Great place on the beach"
Just off the main strip only a 5 minute walk to the craziness lol . It a great place to stay if you want some r&r and with an almost private beach good food and nice staff
Genuine Expedia guest review
Other trip Aug 12, 2014
mike
US
5.0 / 5Outstanding
"Quiet hotel on the beach"
The hotel is located in a quieter setting away from the crowds of Waikiki. It's only a 15 minute walk to get where all the action is.
Genuine Expedia guest review
Other trip Aug 11, 2014
Deb
US
4.0 / 5Excellent
"Very small room"
The New Otani is a nice hotel, but the room we booked through hotels.com was very small, though the price we got was very good.
Genuine Hotels.com guest review
3 night trip Jul 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Right on Kaimana Beach"
Spent 2 nights. The room was small with no real view, but we didn't spend much time there anyway. The hotel has its own beach (public), with a lovely open air patio restaurant. East of Waikiki, it is a long but do-able walk to the more touristy area of Waikiki.
Genuine Expedia guest review
Other trip Jul 15, 2014
Margaret
US
4.0 / 5Excellent
"This is my faivorit hotel in Wikiki"
It was my 7th time visting Oahu, and 2nd time staying the hotel. Nice Diamond Head view room, big lanai, room is very clean, cozy, quiet, staffs are nice and the hotel is on the beach!! I watched 4th July fire works on the beach! I stayed many different hotels before but this hotel is good cost performance to me.
Genuine Expedia guest review
Other trip Jul 7, 2014
world traveler
US
5.0 / 5Outstanding
"Great time!!"
Outstanding hotel. Buy the breakfast package. Quiet and beautiful and only a 10 minute walk through a nice beach side park to Waikiki.
Genuine Expedia guest review
Other trip Jul 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Hotel right on the water of Waikiki."
I enjoyed our stay here. The hotel staff was always very nice. We even made friends with the valet staff, as they gave us tips on some good surfing spots in the area. The hotel is in the center of Waikiki. Close enough to walk/drive into town, but far away enough from the other hotels/ touristy action which we found relaxing.
Genuine Expedia guest review
Other trip Jun 19, 2014
Jessie
US
3.0 / 5Good
"Quiet"
This hotel is located at the end of Waikiki--if you are looking to be in the thick of things, this is not the hotel for you. We also had an issue with a tour company not picking us from from this hotel because of our location. However, the location is quiet--you can hear the wind and the waves on shore from your hotel room even if you are not facing the ocean. They are going some work, which is needed as the decor in some of the rooms is dated.
Genuine Hotels.com guest review
1 night romance trip Jun 8, 2014
edsrachael
US
3.0 / 5Good
"A Nice Hotel, going through Remodeling Pains"
Nice hotel, located directly on the beach. Positives? Away from the Waikiki crowds. Negatives? Away from eating places outside of the hotel's 2 dressy restaurants and small bar. The hotel is also going through a major renovation at this time (June 2014). If you plan on being in your room beyond 9am in the mornings (during the week) beware. Renovation work starts around 9am, meaning that loud Jack Hammer and drill sounds can resonate through the hotel's concrete walls, and feels like you are inside a ringing bell. Other than that, the "Modest" hotel rooms are very comfortable, especially if you are traveling by yourself. If you are a couple traveling together then a "Standard" (or bigger) room is more advisable. No room on the floor, or in the closet of a "Modest" room, to accommodate two pieces of standard size luggage. About the hotel restaurants, we ate dinner the Miyako, the Chef Special Prefix dinner was excellent. We also breakfast at The Hau Tree Lanai, the ambience was beautiful, the food was average, and the service was very spotty (had to ask for coffee refill and water after waiting patiently for refills).
Genuine Expedia guest review
Other trip Jun 9, 2014
Sam
US
5.0 / 5Outstanding
"Perfect location!"
The staff made the trip and the location was excellent. I only wish there was cheaper parking.
Genuine Expedia guest review
Other trip Jun 8, 2014
melissa
US
1.0 / 5Poor
"Avoid if there are other options"
Hotel desk personnel barely spoke English, assigned a room next to construction zone, when other rooms away from the construction, were available. Pneumatic hammers ran from 7 AM until 6 PM, and they didn't provide hearing protection! ;-) Room was very small, decorated in the 70s, and bathroom plumbing didn't work. Internet speed was very very slow. All-in-all this would be better than living out on the street, but for the price, you could rent a van and sleep in it.
Genuine Expedia guest review
Other trip Jun 6, 2014
Steve
US
3.0 / 5Good
"Position"
Requested twin room but had a roll in for the first night which was changed the next day.Excellent position thugh some noise from renovation work.Food good though quite expensive.
Genuine Expedia guest review
Other trip Jun 6, 2014
david
US
1.0 / 5Poor
"Worst possible place to stay in Honolulu"
They actually let us cancel when we arrived, because they know it is a dump!
Genuine Hotels.com guest review
5 night business trip May 26, 2014
Mark
US
3.0 / 5Good
"Excellent location but hotel badly need remotely"
Hotel staff is very polite. Restaraunts at the property are unreasonably expensive... Air conditioner in the room leaves you with 2 options - ether myositis (air flow directed at the bed without an option to adjust) or swetting.
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location on the beach!"
Delicious restaurants with exceptional service! Staff very friendly and helpful! I stayed here for the proximity to the start of the Hibiscus Half Marathon and it was perfect!!
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
4.0 / 5Excellent
"Walking distance to so much!"
We stayed three nights at the new Otani. It's about a 15 minute walk to many restaurants. We walked to the zoo a couple blocks away as well as the aquarium only a block away. Beautiful views of Diamondhead from the upper rooms. No pool.
Genuine Hotels.com guest review
3 night family trip May 15, 2014
Carol
US
5.0 / 5Outstanding
"Great little hotel right on the beach."
The New Otani Kaimana Beach Hotel has a lovely beach which is wonderful for swimming. The staff of the hotel is very friendly and accommodating. This location is wonderful for seeing the island of Oahu and avoiding the crowds of Waikiki.
Genuine Expedia guest review
Other trip May 2, 2014
Jeanne
US
3.0 / 5Good
"On the Ocean"
We had a suite and didn't realize we had a low end suite. It was a very small room with a refrigerator. It met our needs since we weren't in the room much and we were in Waikiki for the beach and water. Nice park right next to the hotel and we loved the Honolulu Zoo. We had our car parked there for 3 nights and didn't use it once. However upon checkout we were charged per night for parking. I don't like surprises so I wish I would have known.
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2014
Chris
US
5.0 / 5Outstanding
"Great location"
Beautiful beach access. Clean, friendly hotel. Original room VERY small, upgrade to a suite was much nicer and more expensive. We had to ask for a coffee pot in room, but then coffee was replaced everyday. Pretty Oceanside restaurant but not cheap and food was just OK.
Genuine Hotels.com guest review
8 night family trip Apr 17, 2014
A Traveler
US
2.0 / 5Fair
"Not what was advertised"
The room I got was a closet converted to a room. I had stayed here for the past 5 years. I didn't know rooms this small even existed. The first morning after my shower my towel had a wad of hair. I complained and was given a cleaner room. I do think expedia needs more info on the hotels the sell. I will not deal with expedia again. Instead I will deal with the hotel direct.
Genuine Expedia guest review
Other trip Apr 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
Exceptional service & excellent food in the Hau Terrace. Wonderful location. Beautiful views from our room. A relaxing atmosphere. Very much appreciated the attentiveness & caring manner shown by the staff & car attendants who assisted us with medical challenges. Mahalo.
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Turtles!"
Always nice to swim to the flag and see the turtle at Sans Souci beach!
Genuine Hotels.com guest review
1 night trip Mar 27, 2014
TA
US
5.0 / 5Outstanding
"Paradise"
The staff was friendly and eager to answer all questions. Gorgeous views and perfect location! Room was a little small but it was ok considering we didn't spend a lot of time inside since the beach was right outside the door. Overall wouldn't mind coming back!
Genuine Expedia guest review
Other trip Mar 16, 2014
Ana
US
5.0 / 5Outstanding
"Paradise"
The staff was friendly and eager to answer all questions. Gorgeous views and perfect location! Room was a little small but it was ok considering we didn't spend a lot of time inside since the beach was right outside the door. Overall wouldn't mind coming back!
Genuine Expedia guest review
Other trip Mar 16, 2014
Ana
US
5.0 / 5Outstanding
"always a relaxing stay"
I have stayed at the New Otani several times now and it continues to be my favorite hotel in Waikiki. It is quiet, but still close enough to Waikiki and my favorite bar (Tiki's), with easy access to the freeway and minimal Waikiki traffic. The staff is always friendly, the rooms are always clean, and the beach right next to the hotel is the best on Waikiki. I have stayed in other hotels in Waikiki for business, and none have compared to the New Otani for its location or quiet island atmosphere.
Genuine Hotels.com guest review
4 night trip Mar 1, 2014
Jenn
US
4.0 / 5Excellent
We enjoyed the hotel very much. Although the room was small, it was very comfortable and we had a view of the ocean and of Diamond Head. The private beach was quiet and not crowded and the location of the hotel was great. We would definitely stay there again.
Genuine Hotels.com guest review
6 night trip Feb 6, 2014
Patti
US
3.0 / 5Good
"Nice Little Hotel on Beach - quiet"
I have been staying here on and off for the last 20 years. I love this hotel and recognize the staff that continue to work there. The hotel does not have a pool and the rooms are small but it is a very good value. It is on a family beach and I prefer the ocean to a pool any day. It is walking distance to the hubbub of Waikiki but far enough away you feel like you are a local.
Genuine Expedia guest review
Other trip Feb 16, 2014
Diane
US
4.0 / 5Excellent
"a great place to recharge"
A wonderful part of Waikiki - less crowded, less hectic, great beach... can't go wrong
Genuine Hotels.com guest review
3 night trip Feb 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Hawaii Vacation during the Pro Bowl Weekend..."
Drove around the island without problem, lot's of scenery, beautiful beaches, friendly people (da Kai'imana). We will definitely come back and hopefully we can stay at the same hotel. We highly recommend to promote this hotel more on the package deal.
Genuine Expedia guest review
Other trip Jan 30, 2014
GO NNERS!!!
US
5.0 / 5Outstanding
"a unique Honolulu hotel"
We have been coming back to the New Otani for almost 30 years and it never disappoints. It is not part of the Waikiki scene. We enjoy the beach just out the lobby door for our dawn swim. We enjoy walking around Diamond Head and the Kapiolani park with all its little neighborhood eateries. This hotel is very popular with sophisticated Japanese adults. The Hau Tree lanai restaurant and bar are very charming. The rooms overlooking the park and Diamond Head are very good value and very pleasant.
Genuine Hotels.com guest review
6 night romance trip Jan 19, 2014
noleta
US
5.0 / 5Outstanding
"Very comfortable and convienient"
A comfortable hotel in a SUPER location. Away from the hassles of Waikiki but close enough for nightlife etc., right next to the beach park. And what a wonderful view of Diamondhead! We requested softer pillows (the standard ones are concrete...), which appeared right away. Room service was impeccable. Overall a very memorable stay (our second at this hotel).
Genuine Hotels.com guest review
6 night trip Jan 19, 2014
Chris Wallsgrove
US
4.0 / 5Excellent
"Great staff and food - needs a remodel"
The staff was amazingly friendly. The restaurant serves a wonderful breakfast. The AC systems need a good cleaning - we had to change rooms due to the black mold build up in one of the systems. Very comfortable rooms. The decor could be updated but the location next to the beach is great. Not much close by for meals but if you are willing to walk or drive there are places within a few blocks.
Genuine Expedia guest review
Other trip Jan 26, 2014
Brian
US
4.0 / 5Excellent
"Beachfront"
The beach has little to no shady areas if you tire of being in the sun. The beach also lacks any chairs or cabanas, but the hotel prides bamboo mats and towels to sit on. Most of the shopping and restaurants was in Waikiki beach which was about a 15 minute walk.
Genuine Expedia guest review
Other trip Jan 23, 2014
Bill
US
3.0 / 5Good
"Disappointed with Room Air Conditioning"
We spent 5 nights. The hotel staff was very nice, friendly and accommodating which was the best feature of this hotel. The worst was the room A/C. Thermostat didn't function at all. I had to get up several times during the night to turn on/off and/or open the window to manually control the room temperature and humidity. Our room was just above the trash bin, so the nice ocean breathe often invited in filthy smell as well. The Christmas and New Year special course dinners offered by the first-floor restaurant were not at all good ideas. Too much food and too expensive for the most hotel guests. Good location. The spa and the Japanese restaurant on the second floor offer outstanding quality.
Genuine Expedia guest review
Other trip Jan 21, 2014
JT
US
5.0 / 5Outstanding
"what a location ! walk right out to the beach."
All of the staff was very friendly. With the beach out 1 side and the park on the other it's easy to just walk out and enjoy the day. Quieter than being right on Waikiki Beach, but close enough to walk to what ended up being our favorite place for breakfast ( cheeseburger in paradise). We spent time at the bar in the lobby area and Gerry and Patti took very good care of us. We were a party of 9 and we all had a great time.
Genuine Expedia guest review
Other trip Jan 19, 2014
mona
US
5.0 / 5Outstanding
"What a nice place"
For the first three nights in Hawaii, I stayed a bit further up the beach. Then I moved down here and got a nicer room in a much more laid back location. The room was very great, the food was fun and the beach less crowded. Even the valet parking was nice and the park across the road was pretty.
Genuine Hotels.com guest review
2 night trip Jan 6, 2014
Lyndon
US
3.0 / 5Good
"Average hotel, good location."
It was nice to be out of the Waikiki crowd. Hotel was fine, nothing special. Small rooms, boring entry, lobby, weak lounge, etc. My biggest complaint with the hotel, and hassle of Waikiki overall, is dining. This is an eight or nine story hotel. Dining options were very limited. The Hau Tree (very nice outdoor seating next to the beach) was simply too small to accommodate the number of guests. I think there were maybe 15 tables. There was a line of 30 people every morning waiting for breakfast. Lunch was the same. For dinner, there is a Sushi place, but they were serving a fixed menu (one option through the holidays). The lounge was really lame. The hotel was clean, hotel staff was fine. The overriding factor that increases the score is that you are in Hawaii. I mean, how bad can it be?
Genuine Expedia guest review
Other trip Jan 9, 2014
A Traveler
US
3.0 / 5Good
"Nothing new about the New Otani"
While the lobby and restaurant were very pleasant spaces, our room felt like it was stuck in the 1980's in terms of decor. Everything in the room felt tired. Also there was no coffee or hot pot or information on room service in our room. We had to go out to get a cup of coffee, which isn't how we like to start our day. On the plus side the staff at reception and the valet parking staff were very friendly and helpful.
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
Mary
US
1.0 / 5Poor
"Terrible place"
The smallest room I have seen. Carpet dirty, beds, and pillows old and lumpy.
Genuine Expedia guest review
Other trip Jan 7, 2014
mary
US
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