"Great group stay"
We came on a guys' volleyball trip and were not disappointed. The staff was very attentive, with definitely a big shout-out to Gustavo and Ozy, who helped us at the volleyball court during our tournaments. The only complaint I would see is the standard dinner. They do have a gourmet restaurant for which you need reservations and we didn't try (but heard […] was good). But the standard dinner seemed a little too cafeteria-ish. They could improve it by doing a nice buffet or sit-down. Otherwise, all was good and we had a fun time. Read moreGenuine Hotels.com guest review
Close to the beach. Quick ride to down town shopping. There were a lot of small children while we were there.Genuine Expedia guest review
"nice hotel and great beach view"
this is our second time there, the staff is wonderful and by the time you leave they have gotten to know you. Buffet food is good but does have many of the same things after a few days but the fruit is wonderful. We willcome againGenuine Expedia guest review
"all-in-one resort on the beach"
Wait-staff is super good, very friendly and helpful. Desk staff not so good. Maintenance staff very slow. Food is so-so. We spent 8 days there to celebrate 70th birthday.Genuine Expedia guest review
"Very nice experience."
We enjoyed our stay at the Friendly Vallarta Hotel. The rooms could use some repair and/or updating, however they were clean and served the purpose. The view was happily unexpected as we looked over the pool and could easily see the ocean. We didn't spend much time in our room because of the wonderful beach and activities. The Friendly Vallarta Hotel […] had elaborate dinners and Mexican parties on the beach three nights and there was always something to do. The food was good, especially if you have the staff make your food fresh like the eggs and fresh fish that are made on the grill in front of you. Lots of shrimp, fresh fruit and veggies too. We walked the beach almost into town, then took the sidewalk. Overall, I would recommend this hotel. Read moreGenuine Expedia guest review
One of the best All Inclusives in PV. The staff was top notch and one of the best parts of the resort. Great food and many, many activities. We will be back !!Genuine Expedia guest review
"Healing in the sun!"
My husband was recovering from rotator cuff and bicep surgery. We had an awesome 26 days again at the Friendly Vallarta for him to rest and relax. We were very well taken care of. This was our 4th stay at this resort each time it has improved. The staff were incredibly friendly and accommodating. We had so many laughs with the staff. The waiters and […] activities staff were awesome form kids club, water aerobics, sports and entertainment etc. Daily yoga, kayaking, beach volleyball, water aerobics, bracelet making, spanish lessons, cooking lessons, tile painting and dance lessons.The Beach Party Dinner was the highlight of our week with a Latin show. Stayed on a lower floor in the tower and had better reception with wifi.. There was a good variety of food and always fresh. The Gourmet Restaurant was excellent. Barbecued Mahi Mahi on the beach was a real treat to look forward to. Also you could order a platter of garlic shrimp the day before and they will deliver it to you at your requested time.They also offered a variety of snacks served in the afternoon. The building is older but is so clean. They were in the process of changing 3 lobby elevators, so we had to use the service elevator. They certainly made sure that everything went smooth with the transition. Everyday we came back to our rooms and had a new towel animal, so talented. We do believe in tipping as the staff does work so hard. Would stay here again. Read moreGenuine Expedia guest review
"Great Staff and location"
The staff is very courteous and friendly, always there to make your stay a pleasant experience. Liked the added improvements of coffee bar, ice cream in the afternoon, restrooms on the beach, daily and night activities, and having the restaurant by the beach opened for dinner was fantastic!Genuine Expedia guest review
"A NICE WEEK IN THE SUN WITH A LOT OF FUN TO BE HAD"
IT WAS A VERY GOOD EXPERIENCE. PRIMARILY FOR MEXICANS PERHAPS BECAUSE IT SEEMED THAT ONLY ABOUT 25% WERE NORTH AMERICANSGenuine Expedia guest review
"Great place for a relaxing vacation"
This is a very nice resort to stay at. This was my first trip in Puerto Vallarta and I really enjoyed it. The staff was outstanding!! They were always very eager to make the stay wonderful. The resort is a bit older and thus wifi was difficult and slow in spots, but when your on a resort vacation like this, that is really minor. The food for an all […] inclusive was pretty good. Very clean place to stay, and it had fantastic views of the ocean. Very clean. Ovearall a good vacation spot. Read moreGenuine Expedia guest review
"Older resort but name is spot on"
It is an older hotel that can certainly use some refurb, but overall the experience was very pleasant. Both check in and check out were very easy and quick. The staff were incredibly helpful and friendly. They do their best to keep the guest entertained. It is an intimate resort where the staff remember your names and make you feel like your visit really […] matters to them. Food was pretty typical resort food. The mexican fiesta night was tasty and gave us a real good opportunity to sample authentic mexican cuisine!! Drinks were plenty strong and good. They even gave beach service (both food and drink). We had a little trouble with the air conditioning, but they came promptly to assist. Overall a very nice stay. Read moreGenuine Expedia guest review
"Friendly Beach Resort & Spa"
My wife and I enjoyed our stay at the hotel. the staff was incredible, very helpful and enthusiastic. We definitely want to come back again.Genuine Expedia guest review
"great staff and decent hotel!"
As first time traVelers we did the all inclusive however the menu repeats its self even though there is 4 restaurants. The beer is okay but the mix drinks are very watered down. Other than the all inclusive portion we would definitely go back and stay again!Genuine Expedia guest review
"All inclusive hotel right on the beach"
Overall was a pleasant stay. Relatively good value. Was nice as an american to be at a resort without many americans. The nightly entertainment was fun and a nice addition to our stay. The food is very unhealthy. Everything is fried. Also the same food is served over and over.Genuine Expedia guest review
"Clean n Nice"
Clean hotel with nice staff. The hotel is not the newest one and does show some wear and tear.Genuine Expedia guest review
"Late February 2013 Visit"
Basically, you get what you pay for. Food and booze sub par, location and staff are great!Genuine Expedia guest review
"In need of a major update"
Although the setting and location could not be beat and the staff were very friendly and helpful, the hotel itself was run down and old. The guests were incredibly noisy all night long as we're the restaurant set up staff in the early hours. Our mattress felt as though it were stuffed with corn cobs, which made a good rest impossible. The food medi […] ocre. Read moreGenuine Expedia guest review
"The staff are what make this resort awesome!"
I stayed at the Friendly (Hola) Vallarta for 4 nights between Christmas and New Year's Eve. I can't emphasize enough how amazing the staff were - from the maids, bartenders, waiters, activities directors, bellhop - ALL of them are super nice and exactly what they claim - FRIENDLY! Always happy, ready to make you laugh and go above/beyond to make you […] smile. The rooms are charming, only slightly dated/worn but kept very clean. The grounds were impeccably maintained, but during this busy season it was hard during peak hours to find a lounger/chair. I was also surprised to find the majority of the guests were from Mexico, but I guess that is common during the week I stayed. Read moreGenuine Hotels.com guest review
"great hotel for the price"
staff is very friendly .food was awsome .the rooms were a little out dated but we were never in the room anyway.Genuine Hotels.com guest review
"TIME TO UPDATE"
The entire facillity is in need of renovation. What repairs have been made are slip shod. It was a very fun and friendly place. The beach however, is not very swimmer friendly. The sand seems to be more pebbles than sand including adjacent resorts and more so to the south. Also is huge decline to water where the surf just knocks you down. There appeared […] to be mold in the bathroom at ceiling in our room. The buffets had few very few options to choose from and not very warm. We had 1 free specialty resteraunt and it was excellent. 1 of the best rib eyes I ever had. The shows are very dated and leg between skits. Also costumes [hoisery torn] in disrepair. Read moreGenuine Expedia guest review
"Good location, Good service"
Even though it is smaller then other resorts, it offered everything that we were looking for. Very satisfied with the hotel and staff. The food was very good in all the restaurants and buffet. Nice sized pool, big enough for lap swim, and good sized beach, great location, close to town and marina. Rooms are spacious and comfortable. We will go back […] . Read moreGenuine Hotels.com guest review
We loved our vacation here and would defnitely come back. The people were so nice and helpful and the place was spotless. Excellent food and location. Wonderful!Genuine Expedia guest review
From the day of our arrival (01-19-2012) we were amazed at the speed, skills and outstanding service provided by the staff. We were also very impressed with the location of our room. We could see the beach, three eating establiments, the lobby, and most of the large pool from our balcony; where we spent many pleasant evenings greeting guests we had […] met earlier. After our second day, my wife Gloria and I agreed we would return next year around the same time. My hat goes off to the many wonderful staff members who treated us like royalty, and often went out of their way to accomodate our every need. Friedly is by far an appropriate name for this Resort & Spa. Seeing is believing, but experiencing is truly convincing. Anyone visiting the region simply must partake in the many activities and services provided by the Friendly Hola Vallarta Resort & Spa All Inclusive. Ken & Gloria - Sacramento, CA. Read moreGenuine Expedia guest review
"Fabulous stay at Friendly Vallarta"
Had a wonderful stay at Friendly Vallarta! The staff was amazing - truly the friendliest, most high quality staff I have experienced in Vallarta. They were always smiling and seemed really happy to be there. The hotel room was clean and spacious and the view was spectacular. Good food, beautiful grounds and a nice beach. We really enjoyed the adult […] relaxation pool which they had added since the last time I visited. Overall, a great experience! Read moreGenuine Expedia guest review
"cant wait to get back"
we where there in May and we are going back in October ,we had such a great time at the Friendly Hola Vallarta .The Food is good the Staff absolutly the greatest the Room is clean the Beds are fine with us but if you like a Crate Mattress for more Comfort just ask Housekeeping the will bring you one right away .The Drinks are great not watered down […] and the Infinity Pool is fantastic ,Cant wait to get back Read moreGenuine Expedia guest review
"Very Friendly Staff, Lots of Activities"
This was my 3rd stay at Friendly Vallarta. The staff is so friendly and a number of them welcomed me back. They have lots of activities I enjoyed...water exercise, Spanish lessons, dance lessons. Love dancing on the beach and had excellent massages in their spa.Genuine Expedia guest review
"Average accommodations, but was close to beach."
Staff was great! Facilities are old and outdated. Food was average.Genuine Expedia guest review
"Older hotel with wonderful people to help you."
Great food everywhere you turned. Staff were wonderful and beach was nearby.Genuine Expedia guest review
"Excellent atmosphere, great staff group."
The hotel is very comfortable, with the rooms all facing the ocean. It is not a really large place so there is a sense of community that you do not get in some other resorts. The staff throughout the hotel are excellent and a lot of fun and are with the hotel year after year and that says a lot about the place. The programming is good and the activation […] staff are a lot of fun. There are constantly different things going on from yoga, to exercise, language lessons, evening programs etc. There is always a variety of food available in the various restaurants and on the beach - always something new. Read moreGenuine Expedia guest review
The hotel was beyond our expectations! The only reason it would not be considered a five star is because it is an older complex but everything was first rate. Huge rooms lots of storage areas gorgeous view. Already plans to return 2015!Genuine Hotels.com guest review
everything was fine except the discasting smoke in the lobby area. And the very loud music and yelling until 2.00 AMGenuine Expedia guest review
Staff is very friendly.in reviews I read that they had two buffets but it was actually only one and they had the exact same food every single night.it only got changed a little on the beach party evening and one night on the Mexican fiesta.food tastes ok but you get sick after eating the same thing more than twice.basically no entertainment at all.we […] were a group of ten and I was so happy we were entertaining ourselves because everything basically gets shut down after 9 o clock which is way too early.also we forgot our pool towels in our friends room and when we checked out they charged us 45 dollars for it even though we didnt even lose them.we had 5 rooms and our friends checked out earlier so they just charged us.i told the lady at the front desk that I work at a hotel too and we would never charge people for towels all she had to say was "different hotels have different rules"the towels were so thin and used up anyways,definitely not worth 45 dollars.you can get way nicer ones for 5 bucks at Walmart.we had fun but I would definitely not go there again.way overpriced for a hotel in that kind of state.they need to renovate or tear it down and rebuild it Read moreGenuine Expedia guest review
The staff definitely make this resort. A lot of the amenities are a bit outdated but the staff sell it. So, it's great. Pool is a bit small but perfect for children. Rooms smell a bit musty but I've stayed in 5 star that smelled worse so I guess you can't help it. We found everyone spoke great English and had a smile on their faces. Our kids loved the […] food and that was the most important to us. Also, it was far enough away from the malecon but just a quick 5 min drive if you wanted to be amongst the hustle and bustle We would go back Read moreGenuine Hotels.com guest review
"Not as great as what we read on the internet"
Only two positive things at that hotel...qualitiy of the staff and it is really clean. But other than that old resort need big renovation in the room... mold in the bathroom. A lot of noise during night... music people talking too loud, we haeds everything going on in the room beside us.. Not a lot og choices at the buffet. We wera really dissapointed […] and we will not return. We would have change of hotel the first day that we arrive there. Read moreGenuine Expedia guest review
"Good family holiday"
Hotel room was clean and comfortable. The staff was very friendly and helpful. The food was a bit repetative, and the main hotel was a bit hot and sticky as the air conditioning was not on very often. The pool and poolside was kept very cleanGenuine Expedia guest review
"nice little hotel"
had great service, good food, easy location, all i could have ask for for the price i paidGenuine Expedia guest review
"Hace honor a su nombre"
El hotel necesita una remodelación total, pero a pesar de no ser nuevo, está en buenas condiciones generales. La comida estuvo excelente y la diferencia lo hace su personal, que estuvo atenta y servicial desde nuestra llegada hasta la salida. Quedamos invitados a regresar.Genuine Hotels.com guest review
"hotel muy bueno familiar"
COMENTARIO; muy buena la comida,pero me gustaria que incluyeran mas mariscos en los bufets,porque es muy poquito lo que se puso,gracias.Genuine Expedia guest review
"Hotel Friendly Vallarta"
En cuanto a actividades y personal, es de lo mejor. Cuenta con club de niños y proporcionan hasta clases de natación y cine para los chiquillos. El personal es muy atento y muy amable. Las actividades para los grandes empiezan a las 10 y el hotel cuenta con spa, tenis, jacuzzi, saunas, vapor, basket acuatico, yoga, voley de playa y volley acuatico, […] aerobics y clases de baile. La piscina es bastante larga para hacer natación por la mañana, antes que se llene. Mas, al hotel le falta mantenimiento. Se ve que fue hotel de lujo, pero no se le ha dado el mantenimiento que todo hotel ocupa. Sus cuartos son limpios y los colchones cómodos, pero necesita un poco de pintura, de varniz, y reparaciones menores. Read moreGenuine Hotels.com guest review
"It is a decent place"
08/22/14 bman210 San Antonio, Texas
The Friendly is a great middle of the road property. As most other reviews stated, the staff really make this place special. The property location is good, the beach is good, the food is average and the drinks are average. Based on the cost, this is a good place to stay if you are on a budget and are not too high maintenance with your expectations. You can make it as good as you want or as bad as you want based on your expectations going in.
08/19/14 beagleboys2 Ajax, Canada
Just had the most horrible and embarrassing experience at Friendly's. Organized a milestone birthday at Friendly's for a friend. There were 10 of us in the party. We had a good time the last time even though the resort needs updating and far from a 4 star but the staff were good to the clients. Also the resort is under construction so they have makeshift eating areas n the hallways, they should of informed this on their site. I was not able to stay at the resort this time myself but was happy to arrange it for my friends. I was staying at a condo next door. My plan was to come over for drinks and do day passes so that I could celebrate with my friends. Went today and bought drink tickets. The concierge sold me the tickets and stated to have a good time, that is all. Well it just went down hill from there. Asked the concierge what room my friend was staying in and they gave me that information with no hesitation. So I am going up to the room and when I get there my friends tell me that the lobby called and I was not allowed in the room. OK, no problem, went back downstairs and redeemed one of my drink coupons and joined my friends in the pool. Security comes by and states that I cannot be in the pool since the drink tickets can only be used at the bar, this was never informed to us. Spoke to them and explained the situation and it seemed to be OK, then in a few minutes staff and security come to the pool and ask us to leave. We were in shock, we just organized this party to stay at this resort and you are asking the host to leave, no common sense considering I was going to come back the next couple hours f days and pay for day passes. It was so disrespectful and embarrassing and unprofessional. The worst part was that the staff started making up stories and lying to cover themselves. The real tragedy is that it ruined my friends birthday. They could of easily let us stay in the pool with our friends as opposed to making such an unfriendly and aggressive gesture. Even if they gave us a warning or a time limit, we would of been OK with that but they chose to be otherwise. We asked to speak to the manager, the resort person said no problem and that he was here but then a representative came out to inform us that he was not here, another lie. Instead of making a bad situation good, they completely made it worse for everyone involved since not one of my friends will be back and they are going to get a number of bad reviews. What a shame, this hotel is losing the foundation it was built on. There is nothing else special about this hotel without its service.
08/19/14 ERINDA_13 REGINA
We had a wonderful time at the resort. It is not new and modern but kept immaculate. The staff are very friendly and will go out of their way to help you with anything you might need. There is lots to do outside of the resort of course and the location is awesome to the Malacon and shopping. There are lots of excursions and things to experience. We took the public bus and it was great and economical! The beach is nice, lots of room and the pool is nice and cool. There is a sandwich grilling station open late and they are very tasty. Lobby bar was great, bartenders very nice and would remember your drink. The price was very reasonable for the stay and I would most certainly stay here again! Food was good, lots of variety at the buffet. Not many a la carte choices but a few different spots to eat with their own buffets.
08/06/14 gordog3 Edmonton, Canada
Very friendly staff, always seemingly willing to please. Very good food and good service at the restaurants. Rooms were clean and comfortable. Only possible issue is that the housekeeper was somewhat inconsistent, sometimes changing towels, sometimes not. Did a good job cleaning however. Enjoyed our stay here and would recommend.
"It's my 2 nd home!"
I have been there several times! The staff are very friendly! The resort maybe a little older but very very clean! I love the adults pool and the staff make sure if you want a drink they will get you one. There are so many things to do on the resort. The tip I have for everyone is don't convert your money. Just use the local banks, it saves carrying a lot of money.
"Get what you pay for! "
07/28/14 TawnyN YAKIMA
We had never been to PV but read the reviews on this place and decided to take a chance on it. We were not disappointed. We loved that they had an adults only pool. Unfortunately the water was too stinking cold to run into and play in so we stuck to the pool. The waiters were definitely "friendly" although they ignored my fiancé quite a bit. But I think that's because I speak Spanish and he doesn't speak any. Sergio was awesome as other people have said, and the night time chef was great too. The food is the only thing that wasn't impressive. Mostly because we wanted real Mexican food, and we found it was only offered on Saturdays but we were not there for that. We aren't big drinkers and thought it would be helpful to have a drink menu somewhere by the pool so that we could try something other than a margarita. The bed was hard, but from what I've heard from others, that's typical with resorts. The room was spacious and cool. Nice, big bathroom. Not sure if we will be going back to PV, mostly because I hate flying, but if we ever do go back we would definitely stay here again for service alone. Maybe just plan to eat off the resort a time or two so we can get that real Mexican feel.
07/22/14 SunburntManitoba Manitoba
We were pleased to have stayed here our second year in a row! Many of the employees remembered us from last year! The food was fresh and amazing, beach parties and other entertainment was wonderful! Our room was super comfortable although we spent very little time there. We like that the resort is smaller making it more quaint and personable! Their snack bar has the best quesadillas, pico and guacamole! We met some of the nicest people there and have maintained our friendship. This year we took a boat trip to Yelapa..it was awesome! Looking forward to next year!
"Perfect for our family"
07/13/14 Erin E Centennial, Colorado
This hotel met exactly the expectations of what we were looking for. I was expecting to sleep on a cement block based on other reviews, but we did not find the mattresses all that bad. The food was also decent. It is pretty much always buffet, and the various restaurants all have the same foods on any given day. However, there was a changing variety of items, and most things we tried were to our satisfaction. There is always a plentiful supply of fruits and veggies, rice, and meats. Eating healthy or not is within your control. Things we enjoyed: This hotel has nightly activities which our family took advantage of. Some were better than others, but all were good things to take our 3 and 7 year old to. The staff is fun and upbeat and really works for guest involvement. The location of this hotel was really to our liking. It is far away from downtown/Los Muertos Beach/Old Puerto Vallarta area. This means less crowds on the beach, and a lot less vendors bugging you all the time. There is a super market and laundry right on the street which made things very convenient. We saw dolphins swimming in the bay almost every morning from our balcony. We were in the tower on the 10th floor and had an amazing view. We did call 2 months in advance and asked for a room that would have an ocean view but be away from loud noises at night. We could still hear music from the beach at night, but thankfully it all ended at a very reasonable hour. There were many nice touches to service around the pool. One day they made fresh doughnuts. One day there was a fresh fruit and snack station. One day they brought around cool scented wash clothes. Things we would change: We were not able to eat in the one ala carte restaurant that requires reservations. Children are not allowed in that restaurant. We take our kids on vacation to spend time with them, not to mention that we do not feel terribly comfortable leaving them in the child care area with strangers. We would recommend to the hotel that they designate one day of the week to families, or something of a similar nature. I understand guests like to dine in peace, but families should be entitled to a nice, non buffet meal once too. Someone staying there did tell us that it served excellent food, but we were not able to try it. The two whirl pools and infinity pool are for adults only. It would be nice if the hotel, instead of banning kids, would say they must be accompanied by an adult. One day we were there, the pool was very empty. We took our two kids in the whirl pool and were being calm. A staff member came over and told us that kids were not allowed in the whirl pools. We felt this was a bit absurd to kick us our when there was no one else in it, and no one waiting to use it. Note that these are not hot tubs, but simply tubs with jets in them, so it was not a concern for the kids getting too hot. The music played here kinda sucked... The pool area seems to have about 15 songs that are constantly in a rotation. Only about half of them are decent songs. The rest are just odd. At night, all of the music was OLD, and always the same songs. Granted, the crowd was mostly 60-something Canadians, but we definitely wanted some variety in the music. None of it was in Spanish (my husband is Mexican and was hoping for some Mexican music), and I don't think any songs they played were released after 1975. Summary: We were very pleased with our overall experience here. We will happily return to this hotel again, and recommend it!
"Our Third Visit And We Keep Coming Back For More!"
07/08/14 Mary M Winston Salem, North Carolina
Year after year we fall more in love with Friendly Vallarta. Their employees are #1, what a fun hotel with great food / beverages and a staff that makes your stay is the ultimate. It's another must-stay, we'll be back!
"Clearly our favourite vacation property"
07/07/14 JandS1968 Saskatoon, Canada
My wife and I are repeat guests and have stayed at the Friendly Vallarta nine or ten times since December 2009. Not surprisingly, the Friendly is clearly our favourite vacation destination. This summer marked our 25th wedding anniversary and to celebrate my wife and I and eight of our friends stayed at the Friendly Vallarta June 17-24, 2014. We thoroughly enjoyed our vacation at the Friendly and we cannot say enough about the awesome service we experienced. Araceli, Eloisa, and Mitchel went above and beyond in making our anniversary celebration just excellent. Manuel, Enrique, and Gladys at the front desk were so helpful and gracious in accommodating our requests. A common theme in my reviews of the Friendly relates to the amazing service guests receive and this visit was no exception. Once again we experienced fabulous service from the housekeeping staff, grounds and maintenance staff, the chefs, cooks and kitchen staff. Since our return to Canada we continue to reminisce and talk about the incredible service staff including Braullio, Hugo, Nabor, Miguel, Nacho, Carlos, Lupe, Kalusha, Maria, the new servers whose names we still are learning, and Aldo and Abraham on the beach. We are thrilled to have cultivated relationships with the staff and servers at the Friendly Vallarta and consider them friends. We also had opportunity to meet and speak with Nacho, the owner, and his son Pacheli, the general manager. The Friendly is the perfect place for us to kick back, unplug, and enjoy our down time - to this end the staff at the Friendly once again took amazingly great care of us. Each time we return to the Friendly we observe improvements to the property and facility and on this visit we noted new elevators, the addition of a new coffee bar in the main lobby, new tables and chairs in the buffet and beach restaurants. Given it was June, the children were out of school and many Mexican families were also staying at the hotel - one guest in our group was a first time visitor to Mexico and she and her husband remarked that they quite enjoyed the hotel and the other guests and stated "this feels very authentic." We quite like Old Town and friends of ours operate a restaurant so we did go for dinner off resort twice, but otherwise we ate all of our meals at the hotel. Whether the beach restaurant, the buffet restaurant, the Sunset grill or gourmet restaurant we found the food was good quality, well prepared, lots of variety and we had no problem finding enough to eat. Tipping is graciously appreciated and we have no problem showing our appreciation for top notch service by tipping. Is the Friendly Vallarta for everyone? Probably not, but Puerto Vallarta has become our preferred vacation destination and the Friendly Vallarta is clearly our favourite place to stay.
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