it wasn't disclosed anywhere that it was 15 dollars a night to park. they ask for a credit card for incidentals which is a lie. it's so they can charge for parking. it wouldn't have been a big deal but they should say that.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for writing a review of your recent stay with us. We are very sorry you experienced an undesirable stay and level of customer service with us. I am truly sorry for the miscommunication about the parking. Unfortunately in downtown, parking is always an extra fee. I thank you for your stay and taking time to post your review. We hope to see you again.
"We will stay again......"
We will definitely stay again. It was not the easiest walk to the Ga Dome ....but we are not familiar with the area either. It was a great place to stay for a special event.....rooms are small but just what we needed! Thank you!Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for writing a review of your recent stay with Holiday Inn Express & Suites. We are pleased to hear that you had a wonderful stay
"Worth the Price"
I chose this hotel for it's close proximity to the Georgia Dome. It wasn't as close as they said but it wasn't much further. This is an older hotel but very well updated. I was very pleased & would stay here again.Genuine Expedia guest review
"Convenient and extremely friendly staff"
The hotel was clean, modern and comfortable. The staff was very friendly and helpful and the free breakfast was fantastic.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown We thank you so much for great feedback. I am sure a lot of travelers will find your review most helpful. We strive to do the best job we can, and reviews like yours make it all worthwhile. We certainly hope to see you back soon!
"Desk staff super nice! Facility not so great"
The front desk staff was very friendly and tried to accommodate our needs. However, the rooms were not the cleaniest, and the format very cramped crowed for 2 people. We had to change rooms for a specific reason I won't detail (hotel fault), but still had concerns in the 2nd room on cleaniness.Genuine Expedia guest review
We stayed for three nights and it was very nice. The room was clean and the staff very courteous.Genuine Expedia guest review
Response by Holiday Inn Express and Suites Atlanta Downtown The entire staff of Holiday Inn Express & Suites thank you for such a great review and the kind comments and for choosing us as your Atlanta destination. We certainly enjoyed having you with us and hope to see you again.
Very good location. Close to MARTA. We were able to walk to CNN, the Aquarium and Coca Cola. The closest restaurant is Ted's Montana Grill. We had great meals there.Genuine Expedia guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for staying with Holiday Inn Express & Suites Atlanta Downtown. The hotel and its staff members thank you for the great review. Pleased to hear that our team was able to create a pleasurable stay for you . I am happy you could make full use of our public transport system. I am also very proud of MARTA. We thank you and hope to see you soon.
"Best stay downtown"
This is the cleanest place I have stayed in years! Every single staff person I came in contact with was extremely nice and helpful! The rooms are not huge but the beds are great!Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for your feedback regarding your recent stay with us. On behalf of the entire team at the Holiday Inn Express & Suites Atlanta Downtown, I would like to extend my greatest gratitude for the grand compliments. We appreciate your stay with us and we hope to see you soon
"Convenient to downtown activities in Atlanta"
Convenient location, but during our stay this time, lots of road work and detours made it difficult to get to by car. Once there, easy walking to CNN center, World of Coca Cola, Aquarium, Convention center, and the restaurants.Genuine Expedia guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you very much for sharing your experience with us. I appreciate and wish to thank you for the kind words. This encourages our team members to work even harder and consistently delight our guests. However, I am sorry for the inconvenience you have experienced during your stay especially with the City working and blocking the roads. I am truly sorry. We appreciate your feedback as this is our best resource for improving guest services.
"Good affordable hotel in downtown atlanta"
Good experience overall. Staff was very gracious and accommodations were great. Breakfast was included and good deal for the buckGenuine Expedia guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for sharing feedback from your recent stay. Your compliments and comments were appreciated and shared with the team. We are always looking for opportunities to improve the guest experience. Our staff strives to provide exceptional service and we appreciate your acknowledgement.
"Beds are bad"
I had issue with the beds which is so not comfortable. I had bad neck problem.Genuine Hotels.com guest review
Great service...great breakfast.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for your sweet and kind words. I am happy you liked our complimentary breakfast. We make every effort so that our guest would enjoy it. Thank you
"Close to everything!"
I stayed here for NEA RA my state delegation was at a nearby Circular shaped hotel that had issues with elevators. The Holiday Inn Express was much less expensive and had mnay more amenities like free internet, a microwave, refrigerator and was clean and quiet. The location of this hotel was well within walking distance even in the rain. I was able […] to walk to the World of Coke, Georgia Aquarium, Centenial Park, CNN Center, Phillips Arena, The Georgia Dome and the Georgia World Congress center in less than 10 minutes and I was wearing heels. Although the area does have a homeless population, I never felt unsafe walking around late at night. I also found it easy to use MARTA and walked with my luggage from the Five Points station to the hotel well within 10 minutes and never needed to rent a car. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Thank you for the feedback, we share all compliments and comments with our staff and they love to hear what our guest have to say. We are at a perfect location for business traveler and tourists, walking distance from attractions, conference center and lots of restaurants. Once again thank you for staying with us and we look forward to seeing your again.
"Great for the price"
Overall, this is a decent hotel at a reasonable price. It's within walking distance of a few restaurants, as well as Centennial Olympic Park and the Georgia Aquarium, and the surrounding neighborhood seemed relatively safe, even late at night. My only complaints are that the rooms are really small and the decor is a bit dated (although the bathroom […] appeared to have been redone recently- it was very nice, but again, small). Also, there was a lot of noise from other guests at the hotel- people allowing their children to run up and down the halls and yell, quite a few people coming in at 3 or 4 in the morning and being really loud. Generally, this was an adequate place to stay in this price range. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express and Suites Atlanta Downtown We are very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. We will look into ways to correct this situation. We hope that the next time you're in the area, you'll consider staying with us again as we would love another chance to provide a great hotel stay for you. Thank you for your comments
The hotels is in very good condition and the staff is really good.Genuine Expedia guest review
Response by Holiday Inn Express and Suites Atlanta Downtown Holiday Inn Express & Suites would like extend our sincere appreciation for your recent review. Our exquisite atmosphere and uncompromising customer service make us a truly unique destination. Thank you for the lovely feedback
Many problems with TV reception.Genuine Hotels.com guest review
"a good deal for a conference at GWCC"
This was a reasonable deal for a trip to a conference at the Ga. World Congress Center...cheaper than the hotels right by the GWCC and the Olympic Park. My 7th-floor room was quiet if not huge and had a fridge, microwave, and free wifi with tolerable bandwidth. Free breakfast was a little more than just cereal, muffins, and bagel-shaped objects, with […] scrambled eggs, bacon or gravy, biscuits, and greenish bananas. Styrofoam everywhere, but that's Atlanta for you. Read moreGenuine Expedia guest review
Hotel is at a good walking distance from most business/tourist destination, but probably a little more dangerous/shady area of town. The hotel itself is very well kept, clean, and with great service from staff. Breakfast was also very good. Some noise even at night due to construction nearby but this would probably apply to most downtown hotels. Had […] some trouble checking in because hotel had checked someone else into my reservation but they gave us a better room and free parking to make up for their mistake so we ended up being happy with our stay and their great service. I would definitely recommend this hotel for their good price and good service and clean facilities. Read moreGenuine Hotels.com guest review
"Hotel close to Convention center"
washroom was not clean, guess services were ok, parking lot was okGenuine Expedia guest review
Good location within walking distance to Marta and dome. The only thing I didn't care for was the eggs at the continental breakfast. Everything else was great I would stay there again.Genuine Hotels.com guest review
"Friendliest Holiday Inn Express & Suites"
We have stayed at other Holiday Inn Express suites; before booking this hotel, I did read the reviews. We could say that the reviews about the staff are true. This is the friendliest Holiday Inn my husband & I have stayed. Forsythe who was in the front desk that day was very nice & helpful. Due to GPS malfunction, we got lost. She even waited for us […] outside to make sure we find the hotel. Every one was smiling/greeting you: front desk, housekeeping & the person who was preparing the breakfast. I don't know her name but she accomodated my husband's request for sausages which was not being served that day. The choices for breakfast is less than the other Holidays we have stayed but her attitude made up for this. I was apprehensive about the reviews about the parking but it was fine; we felt quite safe. The room we stayed was small but it was comfortable; we were out for most part of the day anyway. Read moreGenuine Expedia guest review
"Good little place"
Clean room, clean common area, good breakfast choices, polite smiling employees, close to the congress center. Only con I can think of is that the microwave did not work, but the front desk employee let me use the one in the kitchen.Genuine Hotels.com guest review
I was in town for GSU graduation The hotel is old but the stay was comfortable. The breakfast was very good.Genuine Expedia guest review
"TINIEST ROOM EVER!!!"
PARKING HARD TO FIND... BUT .. FREE AFTER VALIDATION... THEN... THE ROOM WAS THE SMALLEST TINIEST ROOM I HAVE EVER BEEN IN!! 4 PEOPLE IN A ROOM THAT WASNT 8 FOOT WIDE... THANK HEAVEN WE WERE ONLY THERE ONE NITE.. AND IT WAS HOT.. THE AC WAS ON HIGH THE WHOLE TIME AND IT NEVER GOT COMFORTABLE.. YOU HAD TO STEP OVER THE POTTY TO GET IN THE SHOWER..Genuine Hotels.com guest review
"A disappointing experience."
It was disappointing to have been informed by Expedia that my parking would be free. It was not. Luckily the morning staff member reimbursed me for the charge posted the night before. The hotel told me that they never offer free parking. Not sure where the expedia employee got their information. I don not think this hotel was worth the $172.00 I spent […] for 1 night. Read moreGenuine Expedia guest review
the hotel overall was great... excellent location if your looking to stay downtown atlanta... word to the wise dont park on the street park in the garage to aviod vandalism to your vehicle.... the hotel staff was very helpful with our issues. the rooms are extremly small but my family and i did not plan to stay in the room for hours it was just to sleep […] so it worked out I would give this hotel a overall 5 for everything... breakfast was great as well special mention to Jessica of the kitchen staff Read moreGenuine Hotels.com guest review
"Good location in downtown"
Generally we were pretty happy with the stay, though we paid a ridiculously high price to stay there since it was the Final Four weekend. Couple of glitches with the room, but the staff addressed our concerns adequately. Very good free breakfast. Walking distance to virtually everything in downtown. I'd recommend it...and would consider staying there […] again. Read moreGenuine Hotels.com guest review
"Great hotel for two sisters in their 80's"
The hotel staff all had our best interests at heart even to having the Security Man walking with us to the parking structure near by. It was a great stayGenuine Expedia guest review
This hotel was clean and had good service for bringing new towels and such in the morning. Going with two children is not a good idea for this hotel because the rooms are extremely small and not much room for them to move around.Genuine Hotels.com guest review
"Clean and Close to Everything!"
Very clean, loved the rooms. Great breakfast and staff very nice and helpful. Halls are small and rooms feel a little closed in but is very spacious and modern.Genuine Expedia guest review
This hotel was great. We picked it because of price & location. Nice & clean. Great location from all the sites in downtown Atlanta just 5 or 6 blocks... Coca Cola, aquarium, CNN, Olympic Park. Complementary breakfast was good... lots of choices & menu changed each day and friendly staff. Parking was across the street in a garage. The rooms weren't […] huge, but there was a pull out sofa which was nice. We had 2 adult and 2 kids are had plenty of room for our 3 night stay. We felt safe and lots of restaurants in walking distance, too. I would definitely stay here again and recommend to anyone especially if you plan to walk to the tourist spots in the city. Read moreGenuine Expedia guest review
I paid $200 for a room that was supposedly big enough for 4 adults. Let me just say that there was no way 4 adults or children could all stand in this tiny, claustrophobic room at the same time. You practically had to climb over the foot of the bed to get to the door. Also, I was informed that the air will not come on unless it's 28 degrees outside […] when I called the front desk to complain about the room being hot. Prisoners have it better than I did in my room... Read moreGenuine Hotels.com guest review
"For a 1-Night-Stay, it's perfect!"
I stayed here the night before my marathon. The room and building were very clean, an the staff went above and beyond to meet our needs. The room is very small, but that's what you should expect from an "express". If you are looking for a place that is convenient to just crash for the night, this is the place!Genuine Hotels.com guest review
"The smallest room ever!"
The people were great, the hotel was clean but the room was extremely small.Genuine Hotels.com guest review
"compact but perfect"
this place is smack in the middle of everything. walk to the Georgia dome, Philips arena, Georgia aquarium, great restaurants etc. spotlessly clean, great staff. rooms are very small but have everything you need. very quiet. great free breakfast. will definitely stay again!Genuine Hotels.com guest review
"Close to everything"
The pictures are not what the rooms looks like. Was a little disappointed how small the room was. Great service and very fast check in process.Genuine Expedia guest review
Our entire stay was excellent. We live in a small town, but we had no problems in the City. The hotel was clean and neat and the entire Staff was very nice and helpful. We all noted that the Staff went out of their way to make us feel at home. We would recommend your hotel to anyone going to downtown Atlanta. We never had to ask for help - the staff […] always asked us first if we needed any! Read moreGenuine Hotels.com guest review
Expedia is GREAT!!! The Hotel was GREAT!!! My only complaint would be that we did not know where to park and ended up in a parking deck that was not where they suggested we park and needed to move. I must say though that the Hotel was very kind and considerate and gave us a credit for the amount we had to pay to get out of the wrong parking deck. I […] would certainly return and suggest this as a great place and it's in walking distance to the hot spots!!!! GREAT TRIP!!! Read moreGenuine Expedia guest review
"Cheer sport weekend"
I think the rooms are way too small for a family. The staff was very nice and the breakfast was filling and fresh.Genuine Expedia guest review
"Way over priced!!!"
The staff was great, it was clean. The breakfast was ok . The hotel it self was old the elevators were outdated and will close with you in the door way. Also the elevators are very small only 4 people can fit in there at a time maybe 5 if your luck. The room was small as well not much room at all about a foot from the end of your bed to the TVs stand […] , I paid way to much for the room , will never stay there again. I also booked my room 7mos. Before I need it. Read moreGenuine Expedia guest review
This was the smallest hotel I have ever seen. The shower did not even have a ledge to put the soap on I had to lean out of the shower to grab the soap ans shampoo.Genuine Hotels.com guest review
"Tiny room, convenient location"
When we first checked into the hotel and saw the size of our room I was very disappointed, but we didn't spend much time in our room. One person had to move for another to walk by the end of the bed or get to the bathroom. But by the time we left, I felt like I would return. The room was immaculate, the breakfast was great, but the primary selling point […] on this hotel is the location. Perfect. Read moreGenuine Expedia guest review
"Friendliest Hotel Every!!!"
We have absolutely no complaints about this hotel. I have never been so impressed with the staff of any hotel before. Whether it was the front desk, the person running the breakfast, the maids, or a random maintenance guy, everyone was very pleasant, helpful, and accommodating. I only stay in hotels about twice a year, and I always shop around before […] going somewhere. But if I ever travel to Atlanta again, this will be the first place I look to, and I credit it all to the staff. Read moreGenuine Expedia guest review
"Nice location for Atlanta downtown activities."
A good value for the money and an excellent location for downtown activities.Genuine Expedia guest review
"Nice and affordable place to stay"
Hotel staff were friendly and helpful. We stayed at one of the busiest times and they worked hard to make our stay good. The hot breakfast was good. Rooms are clean and well cared for but a little small. Our stay was pleasant.Genuine Expedia guest review
Was in town for one night for a ballgame. Great location!Genuine Expedia guest review
Very noisy from other rooms. Can hear conversations from other rooms in mine. AC did not work correctly. Would set, and it would turn off like it was controlled from somewhere else. Not much room in room or bathroom. Good thing it was only me. If there were 2unable people, I would have had to leave. Toilet in between wall and vanity. No room to get […] to it. Very cramped. Read moreGenuine Hotels.com guest review
"close to various sites"
Nice clean rooms. Breakfast was good. Small room and bathroom but overall a nice stay.Genuine Hotels.com guest review
Hotel was clean, staff was courteous. Rooms are about as big as a closet. Extremely small rooms, bathrooms. Breakfast was pretty good with eggs, sausage, pancakes, muffins etc.Genuine Hotels.com guest review
"Close everything in downtown Atlanta"
Small roomGenuine Hotels.com guest review
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