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  • Swissotel - Chicago
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1 room,  2 adults 
Adults Children
Room 1:

Swissotel - Chicago - Chicago

41.887714, -87.619751
4 stars
323 E Wacker Dr, Chicago, IL, 60601 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $180
available on 06/23/13
Price Match Guarantee
4.4 719 5

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    Swissotel - Chicago
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Overview of Swissotel - Chicago - Chicago

    Location.
    The Swissotel-Chicago soars 43 stories alongside the Chicago River in downtown Chicago, Ill. This smoke-free property is located three blocks from Lake Michigan and the Lakefront Running Path. An underground passageway connects the hotel to the urban Illinois Center and Michigan Avenue, both located less than four blocks away. The Tribune Tower and the Wrigley Building stand four blocks from the hotel.

    Hotel Features.
    The triangular glass-enclosed Swissotel-Chicago was specifically designed to offer, from every angle, panoramic views of the Chicago skyline, Lake Michigan and Navy Pier. Sharing the view are dining options including The Palm restaurant that serves steak, seafood and Italian specialties; Geneva's Restaurant, known for its buffet-style breakfast; and the Lobby Lounge, which serves coffee and other drinks. The three-story lobby features a bar with a double-sided fireplace. Room service is 24-hours. A fully-staffed business center offers a range of shipping services, plus fax, photocopy and print services. The 2,500-square-foot fitness center contains cardiovascular and weight-training equipment. The 42nd-floor fitness center and spa offers an extensive menu of Ecocentric™ Spa Services using Pangea Organic Ecocentric Products. Spa treatments include massages, body and facial treatments, and manicures/pedicures. Advance reservations required for massages and spa treatments.

    Guestrooms.
    The 43-story Swissotel - Chicago offers 661 smoke-free, contemporary guestrooms decorated in autumn colors. Beds are draped with 300-thread count cotton sheets and duvets. Cushioned armchairs are paired with ottomans. Italian marble-clad bathrooms offer bathrobes and contain separate showers and bathtubs. Rooms include flat-screen televisions, fridges, and high-speed wired and wireless Internet access for a fee.

    Image of Swissotel - Chicago, Chicago
    4.4 out of 5 Excellent (719 reviews)
    (Neighborhood average 4.2)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We had an amazing stay! My boyfriend and I flew to Chicago for a night get away...The Swiss never disappoints!! Everyone is always so accommodating and... friendly... The perfect way to spend the night away from home!! :-) by a Hotels.com guest on 05/31/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $180
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Classic Room

    Mobile Only Standalone

    Lakeview

    Swiss Deluxe Room Non Smoking

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Check-in time starts at: 3 PM

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

    Amenities

    • General
    • Coffee shop or café
    • Elevator/lift
    • Fireplace in lobby
    • Gift shops or newsstand
    • Patio
    • Restaurant
    • Smoke-free property
    • Swimming pool - indoor
    • Television in lobby
    • Umbrellas
    • See more facilities
      • Air-conditioned public areas
      • Bar/lounge
      • Luggage storage
      • Number of floors - 43
      • Total number of rooms - 661
      • Valet parking (surcharge)
      • Wired (high-speed) Internet access - surcharge
      • Wireless Internet access - surcharge
      • Year Built 1988
    • Rooms (all rooms include)
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Daily housekeeping
      • Designer toiletries
      • Extra towels/bedding in room
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room massage available
      • Multi-line phone
      • Pay movies
      • Premium bedding
      • Premium TV channels
      • Refrigerator
      • Separate bathtub and shower
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Shoe shine
    • Spa services on site
    • Spa tub
    • Tour assistance
    • Valet parking
    • View more services
      • Airport transportation (surcharge)
      • ATM/banking
      • Babysitting or childcare
      • Breakfast available (surcharge)
      • Cell phone/mobile rental
      • Complimentary newspapers in lobby
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Health club
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
      • Multilingual staff
    • Business & Event
    • Banquet facilities
    • Business center
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Secretarial services
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    The hotel includes three onsite restaurants. The Geneva serves a buffet-style breakfast; Amuse serves coffee, beverages, signature cocktails and seasonal small plates; and The Palm serves steak, seafood, and Italian specialties for lunch and dinner. Room service is available 24-hours, with a limited menu option after 10:00 PM.

    Recreation

    The hotel has a full-service fitness center (surcharge) with a 45-foot pool, spa tub, and sauna. (Children must be accompanied by an adult in the health club, fitness facility, and pool.)

    A 20-mile path along Lake Michigan's shoreline is just three blocks east of the Swissotel. Guests can bring their own gear for running, walking, bicycling, or inline skating. In addition, guests may rent bicycles, inline skates, or open-air, pedal-powered buggies for groups at several beachfront locations. During summer months, Oak Street Beach, one mile north, is popular for sunbathing and for swimming when lifeguards are on duty. Also in summer, beach volleyball courts are available for rental or pickup games. Public tennis courts and a public golf course are both five miles northeast of the hotel.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Bicycle rentals nearby
    • Boating nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Ice skating nearby
    • Kayaking nearby
    • Rowing or canoeing nearby
    • Running track/path nearby
    • Sailing nearby
    • Volleyball nearby
    • Windsurfing nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 26.00 per person (approximately)
    • Fee for in-room wireless Internet: USD 9.95 (for 24 hours, rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 9.95 (for 24 hours, rates may vary)
    • Fee for high-speed Internet (wired) in business center: USD 6.95 (for 15 minutes, rates may vary)
    • Valet parking fee: USD 62 per night (in/out privileges)
    • Rollaway bed fee: USD 50 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Chicago, Illinois, United States
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    41.887714, -87.619751
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    A short guide to The Loop - Downtown

    Locals call downtown Chicago “The Loop.” The famous Marshall Field’s, now a Macy’s, is on State Street. Cultural attractions include the Art Institute of Chicago, the Lyric Opera, and the Chicago Symphony Orchestra. Grant and Millennium parks are along the lakefront. Visitors can enjoy complimentary concerts (summer only) and the annual, two-week “Taste of Chicago” in June at Grant Park.

    see all hotels in Chicago

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Streeterville - 300 yards
    • Aon Center - 400 yards
    • Michigan Avenue Bridge - 400 yards
    • Bridgehouse and Chicago River Museum - 500 yards
    • Harris Theater - 500 yards
    • Wrigley Building - 500 yards
    • Millenium Station - 500 yards
    • Millenium Station - 500 yards
    • Tribune Tower - 500 yards
    • Daley Bicentennial Plaza - 600 yards

    3.0+ mi

    • Chicago Midway Airport - 9.3 miles
    • Chicago O'Hare Airport - 16 miles
    • Chicago Executive Airport (PWK) - 21 miles
    • Gary - Chicago Intl. Airport (GYY) - 22 miles
    • Romeoville Lewis University Airport (LOT) - 31 miles
    • Chicago DuPage Airport (DPA) - 33 miles
    • Joliet Park District Airport (JOT) - 38 miles
    • Waukegan Regional Airport (UGN) - 39 miles
    • Michigan City Municipal Airport (MGC) - 43 miles
    • Valparaiso Porter County Municipal Airport (VPZ) - 44 miles
    • Aurora Municipal Airport (AUZ) - 44 miles
    All hotels in Chicago, Illinois, United States
    Reviews
    • All (719)
    • Business (76)
    • Romance (115)
    • Family (64)
    • Friends (45)
    • Other (419)
    4.4 / 5
    Excellent

    Score breakdown (from 719 reviews)

    • 5.0
      (424)
    • 4.0
      (199)
    • 3.0
      (57)
    • 2.0
      (26)
    • 1.0
      (13)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.4
    • Comfort
      4.5
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 15
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    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Jun 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Love the Swiss!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had an amazing stay! My boyfriend and I flew to Chicago for a night get away...The Swiss never disappoints!! Everyone is always so accommodating and friendly... The perfect way to spend the night away from home!! :-)
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "Awesome"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Awesome hotel, excellent view and location; this was my second stay at this hotel; will come back again!
    Genuine Hotels.com guest review
    3 night family trip in May 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in May 2013
    FV
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Great place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Liked it...
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    Josh
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Romance trip
    May 7, 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    2.0 / 5
    Fair
    ""Nickel and Dime you to death""

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The staff was very friendly, HOWEVER, the hotel policies regarding their facilities, etc. stinks. I stay at hundreds of hotels a year and this is the first time I was told I could not get an extra pack of coffee for the room, however I could get dressed and go downstairs to the store and buy one. No internet in the room unless you pay extra. No access […] to pool or fitness center unless you pay extra. You get more amenities at a Comfort Inn at 1/10th the price. For hundreds of dollars a night, I should be able to get a cup of coffee, or a workout, or internet access. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    2.0 / 5
    Fair
    "no-one working in bar. valet parking $62 /night"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    room ok. service in bar terrible; sat for 30 minutes then gave up. valet parking overpriced at $62/ night. gym good though. will look elsewhere next time
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    simon
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    6 night business trip in Apr 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    It was great. (room 2025 shower door leaks, the interior handle of the shower is very loose)
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "Beautiful view and hotel but nickle and dimes you"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great service and friendly staff. Beautiful rooms and views but they charge $10 a day for access to pool and gym, $5-$15-$25 per day for internet (tiers are based on internet speeds). Parking is $58 a day but halved if you drive a a hybrid car. Its a great hotel and if you don't mind paying a little extra for everything the hotel has to offer, you'll […] be pleasantly surprised. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Mar 2013
    Vincent
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    The refresh performed in the last several years gave the lobby a nice modern vibe. The hotel was very comfortable but could relax the rules a bit in favor of a better service feel--i.e. if asked provide extra coffee for the room.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Rose
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We were very happy and comfortable with our stay and will consider the Swissotel in the future looking for your deals to lower the nightly cost.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Recent stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel a little hard to drive too. Cabs weren't readily available. Hair dryer in room didn't work, had to call twice to get working one.
    Genuine Hotels.com guest review
    Other trip
    Mar 18, 2013
    Janet
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "customer service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    customer service was well worth the price. Got to Chicago at 8 a.m. and they found a room that was available for me to check into. They were great.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Sandie
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "The great Chicago Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was very helpful both at check in and check out. Room was very clean and the view fantastic. I will recomend this hotel to anyone visiting Chicago and will stay there again. It was a wonderful experience.
    Genuine Expedia guest review
    Other trip
    Mar 13, 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "Very nice hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This stay was in conjunction with an event we were attending at this hotel. The staff was nice, the room clean. The only issue was housekeeping showed up at 9:30 on daylight savings Sunday which was 8:30 AM.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Heidi
    US

    Swissotel - Chicago - Chicago
    3.0 / 5
    Good
    "No free Wifi"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel location is great, but the the interior is a bit old and not spacious enough. It would have been a much better experience if there is free Wifi provided.
    Genuine Expedia guest review
    Other trip
    Mar 9, 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "Great Room"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Room was clean and bright. The decorem was nice. The elevator threw me for a loop, but other than that the bed was comfy. Would stay again I only stayed for one night.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    Esha
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Personal"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was by far the best hotel i stayed at i will be going back
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Soraya
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I have never stayed at a Swissotel before and was very impressed with how nice it was and the staff was all very friendly and helpful. Hotel was in a great location on the river and close to alot of the attractions. We will most certainly be back again.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    Don R
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Great place for business travel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Was a nice, clean, spacious room polite friendly staff. Located on the Pedway, so it's easy to get to a wide variety of other downtown buildings without going outside - handy in winter. The elevators are interesting. You punch your floor number in before getting on, and then enter the correct elevator displaying your floor number. No buttons inside […] to stop at other floors. A bit disconcerting at first, but very fast trip up/down from the 36th floor for me. Read more
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "close to all must see sights"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I appreciated the fact that this hotel has a pedway to two nearby hotels, dry cleaners, and small shopping mall with hairdressers, pharmacies, cafes and other places. You can walk through it all the way to North Michigan Avenue and safe from the cold, wind, or rain.
    Genuine Hotels.com guest review
    14 night trip in Jan 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Feb 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    2.0 / 5
    Fair
    "Room not what we asked for"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    I called twelve hours in advance to notify the hotel that we would be checking in rather late that night. Upon arrival we found that instead of the king bed that we had requested, we received 2 double beds. We were told that we would not be guaranteed what we had originally requested with the reservation. I have never had this happen before with the […] website we booked the room with. In addition, the room was not the cleanest. There was hair found in the bathroom and the shower area. Also, there was no top sheet on the bed. The only thing that we had was a comforter. We are sure that it would not be cleaned or washed every time. This hotel was truly a disappointment to us. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Feb 2013
    WMS
    US

    Swissotel - Chicago - Chicago
    1.0 / 5
    Poor
    "Nightmare in Chicago"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    The hotel has no personallity, in the lobby there is a bar which serves food at night. Also the hotel cleans the lobby floors at the same time and it is hard to hear anything. The bathroom are VERY SMALL, making the bathroom extremely uncomfortable. There is a breakfast room which costs $28.00 foe a buffet breakfast. Since there is NOTHING around the […] hotel, it is the only place to eat, except for the bar, which is very expensive. All in all I would never book at this hotel again. Read more
    Genuine Expedia guest review
    Other trip
    Feb 19, 2013
    Buck
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    1.0 / 5
    Poor
    "swissotel= bad hotel"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    misleading internet info, hotel needs complete update, staff needs a customer service in service. poor location, on and on I stayed there once prior about seven years ago and it wasn't to bad. Things have fallen off to say the least.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    joe
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Great Stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We really enjoyed our stay at this hotel. It was very easy to find and in a great location. It was very close to the Magnificent Mile. The service was good, the hotel was clean, and the views were wonderful.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Very clean, great views"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    My family including two kids under age 7 really enjoyed our stay, especially the views and the swimming pool.
    Genuine Expedia guest review
    Other trip
    Feb 18, 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "Excellent Stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    My stay at Swissotel exceeded my expectation based on price, location, and service provided by the hotel staff.
    Genuine Hotels.com guest review
    Other trip
    Feb 16, 2013
    Jeffrey
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "It could have been better"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Loved the hotel, the room and service. We did not like the restaurant cafee located at the concourse level. Food was sub-par for a high end hotel. Certainly not worth the price. Servers were polite however food quality was poor. ie. cold hash brown potatoes, watery oatmeal.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "beautiful view of Navy Pier"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We have stayed here numrous times and love it. The matresses however need to be replaced.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    jim
    US

    Swissotel - Chicago - Chicago
    3.0 / 5
    Good
    "Great, not Excellent"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Wireless Internet is not free. Parking is exorbitant, but that's Chicago for you. The beds and amenities are top notch. The adjoining restaurants were superb.
    Genuine Hotels.com guest review
    2 night romance trip in Dec 2012
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "A GREAT GETAWAY NEAR EVERYTHING"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I love Swissotel on Wacker Dr and Michigan Ave near the Loop and the Magnificent Mile in Chicago. This is my return visit after 6 years. The hotel is wonderfully run, immaculate and service oriented. I paid a small fee to upgrade to a lake view room on the 37th floor and was not disappointed. The staff was wonderful and professional.
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    Gerry
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Wonderful Experience"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Nothing to complain about. Wonderful staff, friendly bartenders/restaurant employees at the Palm. Beautiful upkeep. State of the art fitness center and pool for a hotel. Very clean and neat. Housekeeping was great, gave us everything we wanted and were more than willing to help and bring extra towels, etc. Very beautiful hotel. I will definitely be […] back! Read more
    Genuine Expedia guest review
    Other trip
    Jan 14, 2013
    Gina
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "Very nice hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Just one concern, with the new high-rise being built between the lake and the hotel, there does not appear to be any really no good "lake view" rooms. What view I got was just a small sliver of the lake.
    Genuine Expedia guest review
    Other trip
    Jan 9, 2013
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Lake view room was beautiful. Very comfortable king. And all the connections provided for today's electronics.
    Genuine Hotels.com guest review
    2 night romance trip in Dec 2012
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The wait for the elevator at check out time was 10 minutes. We took the stairs, 14 flights. Other than that, favorite hotel we've stayed at! Awesome atmosphere, bar, lobby, room, service, and very clean.
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    A Traveller
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding
    "A family of 4 has a hard time fitting in the room."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    The only rooms with two beds are full-sized beds. It's unreasonable to expect two adults to fit in a full-size bed. The kids had to sleep on the floor so the adults could get decent sleep. For a family of four it's not that comfortable. There really needs to be queen-size beds in rooms that sleep 4.
    Genuine Expedia guest review
    Other trip
    Jan 3, 2013
    Lori
    US

    Swissotel - Chicago - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    I loved everything about the hotel. Our view was beautiful, the bed was comfy, bath tub and shower were nice. There was a weird constant sucking of the ventilation in the bathroom, which was a little loud but not to bothersome. Also, we had a little trouble with the iPod dock of the iHome but the USB cable worked in its place. The only complaint I have […] is that I know I left my full bottle of conditioner and shampoo in the bathroom shower, my boyfriend agrees, but when I called an hour after we checked out they said that there was nothing in there. I'm assuming someone on the staff might have taken it and to other people it wouldn't matter, but I'm a broke college student and that shampoo would have lasted me for 4 months so it kinda sucked. Otherwise, everything was great and the facilities, view of the city and Navy Pier, and concierge staff were very nice. Great location for out of state families wishing to be in the heart of the city. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    A Traveller
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Romance trip
    Jan 3, 2013
    Monique
    US

    Swissotel - Chicago - Chicago
    1.0 / 5
    Poor
    "no view"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    We Were Promised view of the fireworks and there was no view of the fireworks for New Years . And it also took a half hour every single time we want to go up and down the elevator it was so busy.
    Genuine Hotels.com guest review
    Other trip
    Jan 3, 2013
    peter
    US

    Swissotel - Chicago - Chicago
    4.0 / 5
    Excellent
    "great for couples weekend or business travel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Lakeview rooms had great view of Navy Pier. Beautiful bathroom, separate shower and tub is nice. Great massage available in Fitness Center. Only complaint -- did not discover blackout drapes until the morning of my last day. Good thing I am an early riser. And, new building partially obstructs view of waterfront.
    Genuine Expedia guest review
    Other trip
    Jan 2, 2013
    A Traveller
    US
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