Crowne Plaza London St James - London

45-51 Buckingham Gate, London, SW1E 6AF United Kingdom
Hotel Info: 020 3 027 8143
Guest rating 8.8 / 10
86% Recommend
(Neighbourhood average 6.7)
8.8 overall guest rating
Reviewed by 21 guests
Average for the neighbourhood is 6.7
"A cannot miss location and amenities!"
 by craig from La Quinta
right next to The Palace and a bunch of other wonderful places to see and shop. More than a four-...
19/11/2009
51.49847, -0.13746
Hotel coordinates:

Street map

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Adults Children
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Guest review summary

  • 8.8 Average rating: All Trip Types
  • 86% Recommended
  • 21 Reviews
  • 8.6  Hotel Service
  • 8.6  Room Comfort
  • 8.4  Hotel Condition
  • 8.8  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (21) 8.8
Business (5) 8.8
Romance (0) 0
Family (4) 9.6
With Friends (1) 10.0
All Others (11) 8.4

Overview

Location.
This city-center property is located in London, close to Westminster Cathedral, St. James Park, and Buckingham Palace. Also nearby are Big Ben and Westminster Abbey.

Features.
Crowne Plaza London St James has a health club, a steam room, a sauna, and a fitness facility. This 4.0-star London property features massage and treatment rooms and beauty services. Business amenities include a business center, high-speed Internet access, and secretarial services. Crowne Plaza London St James has a restaurant and a bar/lounge. 24-hour room service is available.

Guestrooms.
Amenities featured in guestrooms include air conditioning, coffee/tea makers, and minibars. Guestrooms have televisions with pay movies. Business-friendly amenities include multi-line phones, desks, and voice mail. Bathrooms feature scales, bathrobes, and hair dryers.

Notifications:

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

Why book with us?

Facilities

Services

  • Babysitting or child care
  • Beauty services
  • Cell phone/mobile rental
  • Concierge desk
  • Currency exchange
  • Fitness facilities
  • Health club
  • Internet access in public areas - high speed
  • Limo or Town Car service available
  • Massage - treatment room(s)
  • Multilingual staff
  • Porter/bellhop
  • Safe-deposit box - front desk
  • Sauna
  • Shoe shine
  • Steam room

Business & Event

  • Business center
  • Dry cleaning/laundry service
  • Room service (24 hours)
  • Secretarial services

Rooms (all rooms include)

  • Air conditioning
  • Bathrobes
  • Bathroom scale
  • Bathtub only
  • Cable/satellite television channels
  • Coffee/tea maker
  • Desk
  • Hair dryer
  • High-speed Internet access
  • In-room safe
  • Iron/ironing board
  • Minibar
  • Multi-line phone
  • Pay movies
  • Phone
  • Private bathroom
  • Satellite television service
  • Television
  • Voice mail
  • Window opens

General

  • Air-conditioned public areas;
  • Bar/lounge;
  • Number of floors: 8;
  • Number of rooms: 342;
  • Restaurant(s) in hotel
Check-in time is 2 PM
Check-out time is Noon
Pets not allowed

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Guestrooms Guestrooms

1 Dbl Bed Accessible Room

1 double bed. Desk. In-room safe. Satellite television service. Cable/satellite television channels. Television. Pay movies. Multi-line phone. Phone. Voice mail. Minibar. Coffee/tea maker. Bathtub only. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Air conditioning.

All rooms include All rooms include
  • Air conditioning
  • Bathrobes
  • Bathroom scale
  • Bathtub only
  • Cable/satellite television channels
  • Coffee/tea maker
  • Desk
  • Hair dryer
  • High-speed Internet access
  • In-room safe
  • Iron/ironing board
  • Minibar
  • Multi-line phone
  • Pay movies
  • Phone
  • Private bathroom
  • Satellite television service
  • Television
  • Voice mail
  • Window opens

1 Deluxe Twin Room

1 twin bed. Desk. In-room safe. Satellite television service. Cable/satellite television channels. Television. Pay movies. Multi-line phone. Phone. Voice mail. Minibar. Coffee/tea maker. Bathtub only. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Air conditioning.

All rooms include

1 Double Bed Nonsmoke

1 double bed. Traditional-style decor in soft, natural tones, dark-wood furnishings, fabrics with floral patterns, and framed prints. High-speed Internet access. Multi-line phone. Satellite TV. Coffee/tea maker. Bathrobes.

All rooms include

1 Executive Suite

1 king bed. Desk. In-room safe. Satellite television service. Cable/satellite television channels. Television. Pay movies. Multi-line phone. Phone. Voice mail. Minibar. Coffee/tea maker. Bathtub only. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Air conditioning.

All rooms include

1 King Bed Deluxe Nonsmoke

1 king bed. Desk. In-room safe. Television - Satellite service. Cable/satellite TV. Television. Pay movies. Multi-line phone. Telephone. Voice mail. Minibar. Coffee/tea maker. Bathtub only. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Air conditioning.

All rooms include

1 King Bed Superior Nonsmoke

1 king bed. Desk. In-room safe. Television - Satellite service. Cable/satellite TV. Television. Pay movies. Multi-line phone. Telephone. Voice mail. Minibar. Coffee/tea maker. Bathtub only. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Air conditioning.

All rooms include

Standard 1-2 People

All rooms include

Standard Suite Queen Bed Non Smoking

1 queen bed. Desk. In-room safe. Satellite television service. Cable/satellite television channels. Television. Pay movies. Multi-line phone. Phone. Voice mail. Minibar. Coffee/tea maker. Bathtub only. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Air conditioning.

All rooms include

Standard room

One or two beds. Traditional-style decor in soft, natural tones, dark-wood furnishings, fabrics with floral patterns, and framed prints. Satellite television, high-speed Internet connection, multi-line phone, fax machine, minibar, and tea-making facilities. Bathroom with tub, robes, and scales.

All rooms include

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.

Area map

Crowne Plaza London St James Victoria - Westminster

A short guide to Victoria - Westminster

Home to some of London's most famous institutions —the Houses of Parliament (Big Ben), Westminster Abbey, and Tate Britain— Westminster is busy by day and quiet by night. Buckingham Palace is located across lovely St. James's Park; Whitehall leads to Trafalgar Square and the National Gallery, passing 10 Downing Street and the Queen's mounted troops at Horse Guards on the way. The streets around Victoria Station offer hotels to suit all budgets.

see all hotels in Victoria - Westminster

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Westminster Cathedral - 300 yards
  • St. James Park - 400 yards
  • Royal Mews - 400 yards
  • Buckingham Palace - 500 yards
  • Victoria Station - 600 yards
  • St. James's Square - 600 yards
  • The Queen Elizabeth II Conference Centre - 700 yards
  • St. James Palace - 700 yards
  • Westminster Abbey - 800 yards
  • Palace of Westminster (Houses of Parliament) - 900 yards

3.0+ mi

  • London City Airport (LCY) - 8.1 miles
  • Biggin Hill Airport (BQH) - 14 miles
  • London Heathrow Airport (LHR) - 14 miles
  • London Gatwick Airport (LGW) - 24 miles
  • White Waltham Airport - 27 miles
  • London Luton Airport - 28 miles
  • Farnborough Airport (FAB) - 31 miles
  • London Stansted Airport (STN) - 32 miles
  • Southend-on-Sea Municipal Airport (SEN) - 36 miles
  • Shoreham-By-Sea Airport (ESH) - 46 miles

Reviews

The following English reviews were posted by Hotels.com guests from other countries

Crowne Plaza London St James 2009.11.19
Recommended Trip type: All Others "A cannot miss location and amenities!"

Reviewed by craig of La Quinta on Nov 19, 2009

right next to The Palace and a bunch of other wonderful places to see and shop. More than a four-star rating!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.11.07
Recommended Trip type: Family "Great Hotel"

Reviewed by a Hotels.com guest on Nov 7, 2009

This was my first trip to London and I travelled alone. I felt safe at all times. Personnel were very helpful and courteous. Buckingham Palace was about a 5 min walk and Victoria Station about 12 mins. I love to walk and even Big Ben and the London Eye were a reasonable walk 15-20 mins. Great location. Would highly recommend this hotel and will definitely stay there again on my next trip.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.10.08
Recommended Trip type: All Others "PEFECT!"

Reviewed by Cheyne of Los Angeles on Oct 8, 2009

What a great spot it was my first time to London and it was the perfect spot, yuou cannot get closer to national mall or Buckingham palace I loved it just beautiful... just needs better water pressure oh and if they offer you the upgraded room upon arrival TAKE IT they so make it worth your wild!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
Crowne Plaza London St James 2009.10.01
Recommended Trip type: All Others "pamper yourself"

Reviewed by Louis of Los Angles on Oct 1, 2009

Was traveling thru europe on eurorail pass and this was the last stop on the trip. Could not of had a better way to relax and de-stress. Large bathtub was great for soaking and taking the knots out of the body after many days of train travel. Five min. walk to victoria station was easy to navigate with rolling luggage( big sidewalks and no cobblestone streets). Bathrobes in room and LCD tv to watch. Beware of the rooms by the AC units..they are very noisy but the front desk changed the room after we called to complain.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.09.11
Recommended Trip type: All Others "Great Location"

Reviewed by a Hotels.com guest on Sep 11, 2009

We had a 23 hr layover at Heathrow so we booked this hotel in the heart of London, in order to tour effectively. The location is great-very close to many impressive sites. We took the tube from Heathrow to St. James Park. We took a 2 hr double decker hop-on hop-off bus tour of central London starting from Victoria Station at 7:30 PM. Both St. James Park Station and Victoria Station are within very easy walking distance of the hotel. The hotel rate was high but the full breakfast that was included was tremendous. We considered it well worth it.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.09.08
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Sep 8, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.08.24
Recommended Trip type: Family "Pleasantly Satisfied"

Reviewed by a Hotels.com guest on Aug 24, 2009

Great location. Rooms were very "roomy" by European standards. Clean. Staff was very helpful and cheerful. Hotel was quite "classy" looking, on a quiet street but close to major thoroughfares and the tube.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.08.11
Not recommended Trip type: Business "needs improvement"

Reviewed by terry of houston on Aug 11, 2009

old and outdated room not very clean'asked for another room it took forever to get it the desk clerk said it was a better room but he lied it was worse they finally gave us a better room but it was next to victoria station hence' train noise night and day we would never stay here again it ruined our london experience

Overall Rating

4.0 out of value="10"
  • 6.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Crowne Plaza London St James 2009.07.14
Recommended Trip type: All Others "Beautiful Hotel"

Reviewed by Holly of Marlton on Jul 14, 2009

Hotel was very nice with decent sized rooms. Nice neighborhood. Lots of traditional London pubs nearby. Only stayed one night but really enjoyed it especially for the price!

Overall Rating

8.0 out of value="10"
  • 4.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.07.08
Recommended Trip type: With Friends "Great stay"

Reviewed by a Hotels.com guest on Jul 8, 2009

Great hotel, friendly staff, amazingly convienent location.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.07.02
Recommended Trip type: Family "A wonderful stay"

Reviewed by Ida of Plano on Jul 2, 2009

We loved our stay at the Crowne Plaza St. James. The location was one block from Buckingham Palace, and within easy walking distance to Parliament, Big Ben and other attractions. The hotel staff, especially the concierge were wonderfully attentive. You'll enjoy this stay.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.05.02
Recommended Trip type: Business "St James"

Reviewed by a Hotels.com guest on May 2, 2009

One of the nicest hotels I have stayed while in London. Very large and comfortable rooms, beautiful hotel. A couple blocks from Westminster, near the Victoria underground. Great location and super hotel.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.04.30
Recommended Trip type: All Others "Great value in a great neighborhood"

Reviewed by Amanda of Miami Beach on Apr 30, 2009

This is a very clean, convenient, and comfortable place with all the amenities of a luxury four-star hotel. The staff was very nice but seemed a little overwhelmed by all the people. We had some problems with our internet connection (which was ridiculously expensive by the way) but the IT staff was very nice and helpful. I always use the gym in hotels and this one was perfectly nice except you had to go outside, which was a little cold, to get there. Also if you're looking for lots of action, i.e. bars, restaurants or other nightlife, this is not the neighborhood to stay in because the neighborhood is pretty quiet, except for the tourist-y area near Westminster and Buckingham Palace/the parks.

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 8.0 Hotel Condition
  • 6.0 Room Comfort
  • 8.0 Room Cleanliness
Crowne Plaza London St James 2008.12.08
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Dec 8, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2008.11.26
Recommended Trip type: All Others "Happily Satisfied"

Reviewed by steve of Cincinnati on Nov 26, 2008

Have stayed here before and everything was just fine. Decided to stay again. Very close to Victoria Stn. and that makes getting to and from Gatwick very easy for me. Looking forward to many more visits to the St. James

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Crowne Plaza London St James 2008.11.23
Not recommended Trip type: All Others "It is Hit or Miss"

Reviewed by a Hotels.com guest on Nov 23, 2008

I stayed twice during my trip and both times were not up to the price nor star rating. Once the room was old and dingy the second was nicer but the bathroom needed a good cleaning. Not what you would exspect from a Crown Plaza.

Overall Rating

4.0 out of value="10"
  • 6.0 Hotel Service
  • 4.0 Hotel Condition
  • 6.0 Room Comfort
  • 4.0 Room Cleanliness
Crowne Plaza London St James 2008.10.09
Recommended Trip type: Family "Great Location"

Reviewed by Steve of Cincinnati on Oct 9, 2008

While the room itself was clean and comfortable, you could tell that there was some work to be done in terms of maintenance. I have been familiar with the hotel for years even though this was the first time I had stayed there. I had selected it due to it's proximity to London Victoria so that we could just walk to and from the station with our stuff. The rate that we had for the two nights there was probably a little more than I would have liked to pay, but again - it was comfortable, clean and in a perfect location. The staff was more than courteous and friendly and I would have no hesitation recommending this hotel to others and if the opportunity arose, I would certainly stay here again.

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Crowne Plaza London St James 2008.06.25
Recommended Trip type: Business "Crowne Plaza is a London Bargain"

Reviewed by Morris of Balimore, MD on Jun 25, 2008

This was my second stay at the London Crowne Plaza St. James on Buckingham Gate. Centrally located, it's a block to Buckingham Palace and a 5-minute walk to Victoria Station or 10 minutes to Trafalgar. Rooms are comfortable and clean and the staff is very efficient. Prices vary widely, but the Hotels.com pricing for the Crowne was a London bargain. Highly recommended.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness

The following foreign language reviews were posted by Hotels.com guests from other countries

Crowne Plaza London St James 2009.08.03
Recommended Trip type: All Others "Nær Victoria station"

Reviewed by H of Stavanger on Aug 3, 2009

Fin beliggenhet. En av Londons eldste puber på hjørnet ved hotellet. Litt "posh"strøk. Hotellet har høy standard, men ikke alle i resepsjonen var like hjelpsomme.

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Crowne Plaza London St James 2009.07.29
Recommended Trip type: All Others "Godt kjøp"

Reviewed by R of Gjøvik, Norge on Jul 29, 2009

Perfekt beliggenhet, med gangavstand til mange av de beste severdighetene. Slik som Buckingham Palace,Westminister Abbey, Houses of Parlament, London Eye, Somerset House, Tate Modern, Covent Garden, Soho, Chinatown, Hyde Park etc. Hotellet bød på topp service fra adkomst, via Concierge til room-service.Meget bra. Hotellet har også to restauranter, hvorav den som vender mot den hyggelige bakgården, var den beste. Om vi skulle si noe negativt, så savner jeg hånd-dusj på badet, og frokosten var litt kjedelig. Hotellet anbefales.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Crowne Plaza London St James 2009.07.12
Not recommended Trip type: All Others "Motsvarade inte bildena på nätet"

Reviewed by A of Stockholm on Jul 12, 2009

Tycker att bilderna på Hotels.com hemsida inte stämmer med det rum vi fick. Mer slitet än förväntat och inte så fräscht som vi trodde.

Overall Rating

6.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 6.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

Enter stay dates for availability (Enter your travel dates)

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Adults Children
age 18+ 0-17