"It was great"
Very clean and nice service I really enjoyed free breakfast~~Genuine Hotels.com guest review
We were only there 1 night. The breakfast was great, and the room was comfortable and clean-one of the best we've been in lately. The only problem we had was that the center of the hotel was all open, and the rooms opened up to that open area. We had young children in the front area on the sofa bed. The bar didn't close until 10pm, so the kids didn't […] get to sleep until 10:30. ps, the sofa bed was comfortable too! Read moreGenuine Hotels.com guest review
Noone knows what they are doing as far as payment and processing. I left numerous messages for the accounting dept to follow up with me but they are always in a "meeting". Considering how much one is paying for each night, the customer service level is disgusting. I have never dealt with such carelessness and incompetency. Noone should ever have to […] leave a message for upper management to contact a client. There should be a level of command which they do not have. I can certainly say I will never return to this hotel nor will I recommend this hotel to anyone. Read moreGenuine Expedia guest review
Response by Embassy Suites Boston Waltham I was very disturbed to read your post. I am quite sorry we failed to get back with you . I would very much like the opportunity to discuss this issue with you to resolve the issue once and for all. It is my hope that we can resolve this issue and welcome you back as our guest so that we might have the opportunity to provide you the level of service we expect adn your deserve. Warm Regards, EmbassySuitesWAGM
Great hotel. Frendly, clean, spacious. Breakfast was a little bit busy, but food was great. Wonderful pool. Great value. Definetly I wii go back.Genuine Hotels.com guest review
"Clean and spacious room"
We enjoyed the suite. It was nice to have the extra room (and an extra TV). Breakfast was good, but pretty crowded on Labor Day Weekend so get there early if you can. There was a long wait at the omelette line. Overall, hotel is clean and spacious and we would stay here againGenuine Hotels.com guest review
Wonderful breakfast . Lovely hotel overall.Genuine Hotels.com guest review
"Nice hotel for the family to visit Boston."
Nice size of indoor pool and hot spa and gym. There are coin laundry available on site. We're impressed with wonderful welcome drinks with fresh fruits, nuts, chips, and more. And their free breakfast buffet are the super value for our family of 4. Close to the Riverside T (train) station. We took the T to Boston downtown (Park Center).Genuine Expedia guest review
"Really nice hotel~"
Room has enough space for my family, and the pool was great. The hotel was quite and clean, breakfast was awsome!!!Genuine Expedia guest review
"Reasonable Boston Hotel"
Big hotel, with cool interior atrium! Room was very nice size and very clean. Breakfast was amazing! This would be a great value for a family, but was still a good deal for me even as a single occupant (as compared to other hotels I have stayed at in the Boston area). Breakfast and parking included is the clincher!Genuine Expedia guest review
"Nice and clean"
Great breakfast and good price! I came later as after midnight. the room was very nice than I thought. I will book more night when I come Boston next time.Genuine Expedia guest review
Room very noisy due to HVAC noise from roofGenuine Hotels.com guest review
"Good for its value"
Room is clean. Good size. Impressed as you can tell the room has just been updated. Comfortable mattress. Quiet. One big drawback is the broken hot water faucet. Breakfast is below expectation. Can be better! Dining room is a bit dirty as cleanup is not timely. Overall, can't complain with complimentary breakfast, free parking and printing! Will go […] there again especially when the swimming pool will be updated. Read moreGenuine Hotels.com guest review
"nice clean hotel a good value for the money"
excellent experence clean rooms great value, quietGenuine Expedia guest review
"Convenient, Off I-95"
Great hotel. Very convenient off I 95. Our King suite was spacious. With two teens, we really liked that there were two TVs in the room. Really great hot breakfast including an omelet station. The warm swimming pool and spa was a great way for the family to relax after a busy day. We would stay here again.Genuine Hotels.com guest review
The room was clean and nicely decorated and the complimentary breakfast was very good. However, there were charges to my bank account that were not incurred during my stay. The first time I called, which was the day after I checked out, I was told that these charges would be reversed the next day. I called the next day and I was told that I had to call […] my bank to have the charges reversed. I then had to speak to a manager because this girl insisted that I call my bank. The manager informed me that she said no such thing. I believe that if your employees do not know the answer to a question, they should find someone who does. The manager agreed. The charges were reversed the next day. Aside from this incident, my stay was very nice. Read moreGenuine Hotels.com guest review
We always stay in this hotel when we visit, drop off or pick up our daughter from BU. It's consistently clean and comfortable with friendly service. It's so close to I95 and I90 that it's convenient to everywhere. The best part of this hotel is their breakfast. Their made-to-order omelets are incredible. This is by far my family's favorite hotel.Genuine Hotels.com guest review
Comfortable. Excellent breakfast . This hotel will be my first pick if the price is right again.Genuine Hotels.com guest review
We loved this hotel. The breakfast was Fantastic and the Hotel Staff Friendly. We will always stay at this hotel when traveling to Boston.Genuine Hotels.com guest review
It was very nice until it got a bit buggy plus no one mentioned the construction that was underway so it was a bit of an effort wheeling the cart to and from the paring lot. Overall the rooms were very nice and will give hotel another shot. Very nice people work there.Genuine Hotels.com guest review
"Construction getting in the way"
The construction blocks off a significant portion of the parking space, and make the front door loading/unloading area quite limited. The hotel also locks the side door after 11pm for security reason. It will be an improvement if a key reader can be installed at the side door, so the hotel customers can still use the side door using their keys.Genuine Hotels.com guest review
"Great deal close to Boston"
Great breakfast (as you would expect from the Embassy line), but very close to Boston and affordable. Free parking and very clean. Would stay again.Genuine Expedia guest review
This hotel is great. The breakfast was good.Genuine Hotels.com guest review
Large rooms; nice amenities. Good breakfast, but could be better attended to.Genuine Hotels.com guest review
Nice-clean hotel ; easy access from Highway 95 ; well located 20 minutes from Alewife subway station ; excellent free breakfast ; a bit noisy in the atrium area ; only drawback was the mini-refrigerator not working properly.Genuine Hotels.com guest review
Great stay overall. Evening reception fare was very lame, but breakfast selection first rate and nice.Genuine Hotels.com guest review
Clean, convenient room. Excellent breakfast.Genuine Hotels.com guest review
"Brandeis move in"
Very convenient as we moved our son into Brandeis University. Room nice - decor not great. Very nice pool and gym facilities.Genuine Hotels.com guest review
"Below the surface"
First the hotel was getting some work done to it's outside. Access to the main entrance was blocked.making unloading and loading our car troublesome. Then had a problem with the room door.which was quickly repaired by the staff. The room made up for the bad start. Clean and spacious. After a great night sleep the complementry breakfast (which was great).the […] rest of our stay was enjoyable. Read moreGenuine Expedia guest review
"Just went to visit my son"
I am very pleased with the stay. I travel for a living and when I reached this hotel they did a great job at making me feel comfortable. For me, it was convenient to reach my son's location, it was great during my stay, and I would suggest depending on where you are going, you utilize this hotel. I am confident a person would be happy at this hotel. […] Thank you very much. Read moreGenuine Hotels.com guest review
"Can u hear me now?"
ONE time I called for help I had to use my cell phone because both phones in the room we not functioning. The hold/use buttons were either broken or switched. And on both phones the buttons to push for departmens weren't working. So, when I called, from my cell, to get help I told them about the phones. She told me to just push "0" all the time and […] then I could be transferred to where ever I needed. She said the phones were fine. Then, after I got the internet up, it whet down again after 12 hrs. I called the front desk again and they told me no one else had complained, so it must be my error. Not offering to help. Read moreGenuine Hotels.com guest review
I enjoyed my stay in the hotel. It is roomy and comfortable especially for more than one person.Genuine Expedia guest review
Used glasses in bathroom, still containing water. Hair in shower. Beds and furniture were uncomfortable.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for sharing your experience at our hotel. We are very disappointed that we let you down with regard to cleanliness standards. This is certainly not acceptable nor is it typical. We would very much like the opportunity to welcome you back to our hotel so that we may demonstrate the level of cleanliness we expect and you deserve. Warm Regards,
"Good place bad food"
Room, location, service all ok--food and dining experience was terrible. At breakfast dining area was crowded, poorly organized, messy, eggs were instant and dried up, arrangement of the food stations was inefficient and added to more confusion and unpleasantness.Genuine Hotels.com guest review
"Across from MASS General West medical facility"
I would have liked to stay an additional nite. The breakfast is great and the hotel is very quiet, The atrium style is pleasant. A suite is always a plus . The separate bedroom was ideal after a medical procedure. A lot of benefits at this hotel, room was very clean and everything one needed was there. I wish I had be able to use the indoor pool. I […] would have liked a firmer mattress Read moreGenuine Hotels.com guest review
We could not have been happier with our stay at the Embassy Suites Waltham. The room was clean, neat and quiet and the breakfast was plentiful albeit very cafeteria- like. The staff, though, made this stay above-average. They were attentive and helpful. We assisted in finding local amenities (including an enjoyable local restaurant) and directions to […] our destinations. This hotel was definitely a value if you are willing to stay outside of Boston. Read moreGenuine Hotels.com guest review
Staff was incredibly friendly and accomodating. Gentleman behind the front desk couldn't have been more helpful. Always a pleasure staying here.Genuine Hotels.com guest review
"Nice hotel, easy access to the T"
Quick check in, Great breakfast, had a little managers reception just pretzels and such.Genuine Expedia guest review
"Hotel Stay in Waltham, MA"
The price was excellent. The staff were courteous, knowledgeable, and helpful. The breakfast buffet was expansive with an array of choices.Genuine Expedia guest review
Very Nice hotel! Not a lot of restaurants nearby. Room was nice and clean. Staff was friendly and helpful.Genuine Hotels.com guest review
"Nice hotel, close to the city of Boston"
I had a very pleasurable stay at Embassy Suites Waltham. Would most certainly come again!Genuine Expedia guest review
I stayed with my family while visiting nearby Colleges. Very convenient location, just off I-95 but far enough to be relatively quiet. Free hot breakfast was a great bonus. Rooms were a nice size, beds were comfortable and everything was very clean. Would definitely return!Genuine Hotels.com guest review
Nice clean hotel, close to Boston, very comfortable roomGenuine Expedia guest review
I have always enjoyed my stays at Embassy Suites but this time I was a little disappointed. It was great having a suite but the breakfast was not that great. The quality of food has gone down. Although you still have omelettes cooked to order. They had the fire so high to cook fast and it burns the omelette. The rest of the choices were not so great. […] They didnt have bacon the second day only sausages. Read moreGenuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to provide us with this valuable feedback. The cooked-to-order breakfast at Embassy Suites is one of our pillars. It is of the utmost importance that we get this right. I am sorry that in this case, we did not. I have shared your comments with our F&B team and we are reviewing our offerings and procedures to ensure this important component of our guests' stay is consistently to standard. Thank you again for your comments and we look forward to hosting you again in the near future. Warm Regards, EmbassySuitesWAGM
"Check In w/ no reservation in hotel's computer"
At check in, polite hotel staff was unable to locate our reservation that was made on your website several days prior. Luckily we had a copy of our reservation email and got our room. I will be reluctant to book another hotel through your website because I have little confidence that your website will communicate with the hotel and possibly result in […] my not receiving the room that I reserved. Also, bartender seemed more interested in filling service bar drink orders than greeting us at bar or taking our order. Waited almost 10 minutes before we spoke up to get service. Almost rude, his priorities are backwards. Read moreGenuine Hotels.com guest review
My stay was great needed more time to tour, made to order omelette excellent wish they included lunch and dinner in price.Genuine Hotels.com guest review
Family now all young adults (except us parents) so very good to excellent with our suite! EXCELLENT ventilation and AC (THE BEST cool and quiet air circulation I have ever had in a hotel room as we like to keep the room cool.!!) :) The HIGH QUALITY BREAKFAST made this all with our budget for my family! Very minor item was the Pool overcrowded with young […] loud kids after 9pm but as a parent it made sense! I WOULD EASILY STAY HERE AGAIN! Great no noise from outside our room!! :) Read moreGenuine Hotels.com guest review
"15 minutes to boston area"
We arrived and ask the front desk for a possible 2 bed instead of the 1 king we had booked . He was very helpful in helping us with that request. That being minor was a big help and a great start to our family vacation. I was also just reading a magazine in the lobby area when a employee asked if their was anything I need great touch just the little […] things that a hotel different than all the rest . Would stay at this Hotel Again. Read moreGenuine Hotels.com guest review
We only stayed one night and for the most part we had a nice stay . Even though we were vacationing my husband needed to do a little work and there was no free WiFi. A hotel of this caliber should be offering free WiFi for it's guests. He only needed 10 min to send a few emails and it was going to cost him $12.Genuine Hotels.com guest review
"how suite it is"
Was very pleased with our stay and not only would I stay here again, we are in a few more days. The room was comfortable, nice to have the refrigerator and extra sink area too. Beds were comfortable. The best part of all was the magnificent breakfast experience with great omelets made to order, pancakes and much more. The breakfast area was very nice […] for an "included breakfast" hotel. My own complaint is that wifi should be complimentary. Read moreGenuine Hotels.com guest review
This hotel was perfect for our vacation. Numerous restaurants on Moody Street + "Naked Fish" down the road made for great dining.Genuine Expedia guest review
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