Hotel was super noisy with some event going on in the banquet room. Due to open design of the building, the noise travelled even though we were on the 5th floor. Sleeper couch was called a "queen" but was tiny. Asked for more blankets and housekeeping was unhelpful.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to share your experience. I am quite sorry an event in our hotel disturbed you in your suite. We strive to maintain the proper balance between group functions in the hotel and individuals in their suite. In this instance, it appears we failed. I am also sorry our housekeeping team was unhelpful when you requested blankets. Your comments have been shared with our housekeeping team to review where we can continue to make enhancements in our guest service. I hope we can welcome you back in the near future. Regards, EmbassySuitesWAGM
"Clean and friendly"
We stayed at the Embassy for three nights. Free Wifi, breakfast and parking were included. Their breakfast was very good.Genuine Hotels.com guest review
"Clean Room and Delicious Breakfast!"
Enjoyed the evening nibbles, which had a variety of snack type foods. NY state law prohibits serving alcohol during this hour but apparently all non-alcoholic drinks are on the house, as I was not charged for my hot tea. Breakfast was outstanding. Usually we are just grateful we can get a small, bland bite to eat at hotels. This place has a variety […] of breakfast items and the made-to-order eggs were perfectly cooked, hot, and had just the right amount of veggies in them. The staff was pleasant; best of all, the rooms were clean, which is my biggest criteria when looking for lodging. Read moreGenuine Hotels.com guest review
It was not a good stay. The room seemed too old and musty. The bedroom comforter had a big hole in it. The tables looked old and worn out. The service at the front desk was below expectations because they were impolite and did not seem to care about making the customer happy. The manager's reception and breakfast in the morning was the best part. There […] is no sauna at this location nor are there alcoholic beverages during manager reception as stated on their website. Overall, this location was a mistake and I would never return. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking a moment to share your comments. I am sorry you were not pleased with your stay. We have recently renovated our hotel l, including all suites so I am particularly disappointed that you did not find your suite to be of your liking. I am, however, quite pleased you enjoyed our signature complimentary made-to-order breakfast and complimentary evening reception. Unfortunately, Massachusetts state law prohibits the practice of offering complimentary alcoholic beverages. I certainly do hope you consider giving us another try as we would very much like the opportunity of demonstrating the level of service we expect and you deserve. Regards, EmbassySuitesWAGM
"Worth the Money"
The staff was extremely courteous. The room was great for the price. Free buffet breakfast was good.Genuine Hotels.com guest review
"Great place to stay"
This hotel is so nice and reasonably priced. The free breakfast was amazing as well, not your normal continental style.Genuine Hotels.com guest review
We booked the room for an 11 year old birthday party. We got a nice corner room so the girls could be loud and didn't bother anybody. Breakfast and pool were great!Genuine Hotels.com guest review
Fantastic buffet breakfast...clean hotel...comfortable rooms...however, as others mentioned, the open lobby ceiling results in noise reaching the living room of the suites.Genuine Hotels.com guest review
Hotel was very nice, but though we were looking forward to a nice breakfast,it was more like feeding time at the zoo - madness !Genuine Hotels.com guest review
We had a short overnight stay and the accommodations were excellent. Our room was clean and enjoyed having the sitting room so some can relax and watch TV while others went to bed. Great breakfast included with our reservation and also complimentary snacks in the evening.Genuine Hotels.com guest review
Staff was very courteous and informative. Facilities are very attractive and clean. Complimentary breakfast is a welcome "plus." We look forward to our stay here. Good location, good deals.Genuine Hotels.com guest review
"all great but the service"
I was very disappointed in the service at this hotel. The bartender in the lobby was very rude when asked about the time the bar closes. Additionally, when trying to order room service, no one answered even though it was not past time. When I tried to call the front desk, they too were not friendly. While it seems like a little thing, the availability […] of food around the hotel was sparse, and it was frustrated to be dismissed by so many staff members in a condescending way. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for sharing your feedback. We are extremely disappointed to learn of your experience. These examples are certainly not the impression we would like to leave you with. Your comments have been shared with our Food & Beverage and Front Office teams to ensure we fully review and understand how we negatively impacted your stay with us. It is our hope that you utilize our hotel again the next time your travels bring you to Waltham. We would very much like the opportunity to demonstrate the levels of service and follow-through we expect and you deserve. Regards, EmbassySuitesWAGM
"Quick Trip to Boston"
Will definitely look to stay here when we visit Boston again. Looking forward to all the amenities this hotel has to offer.Genuine Hotels.com guest review
Grate hotel,will stay there again.Genuine Hotels.com guest review
"Good Comfortable Space, Pleasant Atrium Design"
The suite rooms provided a chance to spread out and feel at home. The Atrium design makes for a warm welcoming atomsphere. The room was clean, and service was pleasant and efficient. The neighborhood is commerical/light industrial, so you will be driving to anything. Out of region visitors will need to know that "Waltham/Boston" means you still have […] a way to go to get to Boston. If you are looking for a good pleasant place for business, this is a good picture. Read moreGenuine Hotels.com guest review
"Close enough to Boston"
Quiet and comfortable. Better than average complimentary breakfast.Genuine Hotels.com guest review
The hotel is clean, the breakfast is good and the rooms are big. The only thing is that they did not have cribs available.Genuine Hotels.com guest review
"Close enough to Boston ,but far enough away"
Got in at 10PM left early next morning.Breakfast was great!Genuine Hotels.com guest review
great stay, as always for Embassy Suites....... room and breakfast are the best!! Hostess at breakfast was friendly and helpful, front desk not so much. There was some construction and confusion pulling into hotel, have to make a U-turn to get there, no biggie.Genuine Hotels.com guest review
"A very pleasant stay!!!"
The room was very clean and roomy. Hotel staff and cleaning staff were friendly and efficient. Amenities were plentiful including a spa, pool, guest laundry area, restaurant and a lounge with complimentary drinks. It was conveniently located near the interstate and some great restaurants.Genuine Hotels.com guest review
"close to all"
as expected all was goodGenuine Hotels.com guest review
We had a wonderful stay. Staff was friendly, room was new and very clean, and food was delicious. Our only complaint was the pillows. For some reason they just weren't comfortable. We will be back!Genuine Expedia guest review
"Great hotel for business traveler."
Nice and comfortable room. Big breakfast and free snacks from 5-7pm. Nice gym, very friendly staff. Location is very convenient. Close to several corporate offices, close to the highway, across the street there is a small complex with a couple of nice restaurants. My favorite was Green Papaya. I would stay here again.Genuine Expedia guest review
"Very average option"
I had several problems during my stay, including being sent to another hotel for one night, excessive noise another night, and not receiving timely credit for conservation practices. The location is also not terribly convenient, except to the freeway. To reach a restuarant or shop, you must drive for about 10 minutes.Genuine Hotels.com guest review
"Not unpleasant but completely overpriced"
I stayed here for three nights and rather foolishly didn't read the fine print on the website. ALL the rooms shown were actually images of the Governors' suites (which seem like large well appointed, well lit suites) of which there are only a few available and at much higher prices than a regular suite. Don't expect your regular suite to have French […] doors and great lighting .The suite to which I was assigned was good enough with a comfortable bed and bedding but the furniture was bulky and really unattractive, one of the lamps didn't work, one of the phones in the suite didn't work and the heating/ac system was incredibly, incredibly loud so it was really difficult to sleep at night. Additionally, I was provided with wrong information at the front desk about phone call rates, was told that the rate was first hour free then 10 cents per minute. Imagine my horror when I received the phone bill at check out. They waived 50 percent of the fee but still an unpleasant surprise. The staff was pleasant and helpful, the free morning breakfast was excellent and varied and the food/room service overall was great. Yet the hotel is insanely overpriced for what it offers especially in comparison with other area hotels. Won't stay there again, it's just not for me. Lots of noise, family activity, high school/college athletes, large group meetings, reunions. Tolerable enough, again, not for me, but great if you are celebrating a 50th high school reunion, as many there were that weekend Read moreGenuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for sharing your experience with us. We are sorry you were not completely satisfied with your stay. While our newly renovated suites may not have been appointed to your liking, we certainly appreciate your kind comments about our staff, food and overall service. We certainly do hope you will reconsider and stay with us again if your travels bring you to back to Boston. Regards, EmbassySuitesWAGM
Close to highway enterance, easy access to downtown. Breakfast was warm and delicious, and had kind and great staff!Genuine Expedia guest review
"Spiders, Lady Bugs and Flies"
I would stay here again. I did note there were live insects at the inside top of the exterior window between the curtains and glass. Also, the extra blanket available from the closet had dirt on it. I reported both upon departure and they seemed genuinely concerned and made a written note of the discrepancy. Everything else was in order, tidy and c […] lean. Read moreGenuine Expedia guest review
Class reunion. Great fun. would stay here again.Genuine Hotels.com guest review
Very nice and reasonable. Food was surprisingly good. In a strange location near a corporate park, but pretty close to boston and a good valueGenuine Hotels.com guest review
Free breakfast makes it smoother to start the day. Our room is near the elevator so it was little noisy. But overall it is a great place to stay.Genuine Hotels.com guest review
"Nice hotel, conveniently located near Bentley"
Over all a very nice and clean hotel. Reasonably priced. Very convenient for college visits, and only 20 minutes from Boston. Dining room a little small but there are more tables at the lobby.Genuine Expedia guest review
our room was excellent. The area where this hotel falls short is in the dinning room for breakfast. It looks like and is run like a food court in a mall. The dinning room is very busy, and unattractive with no service.Genuine Hotels.com guest review
"Nice hotel, very loud on a weekend"
We stayed on a Friday and Saturday night. The hotel was comfortable and clean. Our room had a minor maintenance issue, the cover on the smoke detector in the bedroom was missing, this should have been addressed. Unfortunately there were parties both nights and the noise could be heard from our 8th floor room well into the wee hours. Not sure we stay […] again for that reason. Read moreGenuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for taking a moment to share your experience. Please accept our sincerest apologies that the disruptions from other guests and events detracted from your stay. If you would consider a future stay with us we will make sure you are accommodated in a suite away from any potential noise to make up for this disappointing experience. Thank you for giving us the opportunity to read about your experience and we hope to welcome you back again soon. EmbassySuitesWAGM
"Great place to stay - nice alternative to BOS"
First I was passing through Waltham in late morning and the front desk manager let me check-in without an fuss and was extremely friendly and helpful. The rest of the stay is as I have experienced in the past at all Embassy Suites - excellent - from the rooms to breakfast and checkout.Genuine Hotels.com guest review
This was our first time visiting Boston. We love staying at Embassy Suites Hotel's and thats why we picked this hotel. The hotel was fine but it was not the best location. There are no places to walk to from this location. You are pretty far from all the things to site see. We wished we would of stayed downtown. More things to do.Genuine Hotels.com guest review
Advertisement about shuttle was misleading as it did not include airport or ship transport.Genuine Expedia guest review
The internet service was poor and I was reimbursed the expense. Thank you!Genuine Expedia guest review
"Love this hotel!"
I've stayed here many times and it never disappoints. Efficient check in, very comfortable rooms, breakfast is decent. Snacks in bar are a big hit with the kids.Genuine Hotels.com guest review
"Value for the relative price good"
Room was great. Very few services in the surrounding area gave a feeling of isolation. Value for the relative price good in comparison to similar properties.Genuine Hotels.com guest review
Nice space in room as in all Embassy Suites - and the main reason I choose this hotel. Would stay again for sure. Disappointed a bit in the way sound carries between rooms and from hall. Also, breakfast food made to order omelet was delicious - best of any ES stay, but the operational flow (searching for cutlery and having to stand in line at the hot […] buffet to get it...when I didn't want hot food?) was very disorganized. I think an experienced buffet manager or operations person could greatly improve the flow. Read moreGenuine Hotels.com guest review
Good location. Good breakfast. Very nice, clean room.Genuine Expedia guest review
"Great place to stay with a family"
Great overall. Gym is an awesoke perkGenuine Hotels.com guest review
Awesome hotel. Pretty, clean, friendly, free soft drinks and hors d'oeuvres in the early evening and a free buffet breakfast. All delicious and plentiful.Genuine Expedia guest review
"We call it Home when we're in Boston!"
Our son lives in Boston now with his wife and twin boys.......when we visit them, we stay at the Embassy Suits, it truly is a home away from home for us....most comfortable room, small kitchen to store snacks and drinks for late night relaxation after the boys jump all over us that day, and a nice living room area with sofa, chairs and TV.... delicious […] and most generous breakfast included.......we are most happy with this choice! Read moreGenuine Expedia guest review
"Great rate, great hotel"
I've been in several Embassy Suites hotels - this was by far the nicest. Very pleasant décor in the common areas. Our room, like most, faces an atrium and I was concerned it could be noisy but it was not. The breakfast, included in the rate, was a big step above the usual because of a made to order eggs/omelets station. We also got an incredibly low […] rate for the room. I will definitely stay here again when I need a hotel in the Boston area. Read moreGenuine Hotels.com guest review
"Close to sights"
What you would expect from an Embassy Suites. Very comfortable and well maintained. Rooms are modern and nice décor. Nice to have snacks and soft drinks each night we stayed complimentary from the Manager. Hotel breakfast was best we had during our two week trip. Beds are comfortable. Coffee maker did not work but was replaced as soon as reported to […] staff. Did not like the TV coming on and having preview of movies. Took a bit to get remote to go directly to TV. This was reflected when we got our 'incidentals' bill indicating we ordered two movies (we did not). Don't know what happened but contacted from desk and they removed the charges from our bill. Would recommend this hotel. Read moreGenuine Hotels.com guest review
"Another good visit....."
We are regulars at this hotel, and we will stay that way - keep up the good work.Genuine Hotels.com guest review
"Nice hotel easy drive into Boston"
The room was very spacious and comfortable with all the amenities of a mini kitchen.Genuine Expedia guest review
Coffee machine in room didn't work the ice machine on our floor didn't work Trash from the night before was not picked up by the following morning and stayed there well into the next day I can empty dishes and plates by the pool From my limited interaction with the hotel staff will your mouth and I can't be blamed for the route guests who were there Don't […] even try to find a luggage cart people fight over them and for a large hotel they only have two Read moreGenuine Expedia guest review
"Beautiful hotel convenient to Boston"
Facilities were excellent, modern, and clean. FREE snacks at happy hour and FREE continental breakfast were a huge bonus. Selection at breakfast rivaled any restaurant, and quality was excellent!Genuine Expedia guest review
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