Arrived late and the front desk staff were warm and friendly. Just what we needed after a very long day. Rooms were clean, comfortable and welcoming. Breakfast was very good. Overall experience was very good and if I'm back in the Boston area would definitely return.Genuine Hotels.com guest review
Fantastic hotel second time there and will go there 10 times out of 10 for trips to BostonGenuine Hotels.com guest review
"Very helpful & clean"
The staff were great, the accommodations were really nice. We had a wonderful time.Genuine Hotels.com guest review
I will be back any time and recommend this hotelGenuine Hotels.com guest review
"Fantastic Hotel but horrible front desk"
I gave this hotel an overall 3 because of my check-in experience and other experience with the front desk. First, hotel is beautiful, breakfast is fantastic, room was exceptional clean and well decorated. The bed was so comfortable that I photographed the label to find the mattress. BUT, the front desk leaves a lot to be desired. Upon check-in, the […] young lady behind the desk processed our credit card and handed us the key card. She said nothing else but Thank you. no directions to elevator, breakfast location or times, description of activities at the hotel...Nothing... We had to ask how to find the elevators. Secondly, we came back to ask her about the subway to Boston... she could not provide a map or schedule... she pointed in a direction and told us to go about 5 miles "that way"...ok? She was completely unhelpful but pleasant. We came back later and found someone else who was very helpful, printed a map and schedule, and off we went into Boston. On our way back, we picked up a bottle of wine to share in our room. We asked the now new lady at the front desk to borrow a bottle opener. She informed us that it was against the law for us to have wine in our room. I have never heard of that but I guess it could be true...? The facility itself was wonderful but the staff needs some training... Read moreGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for sharing your experience. I am very sorry and quite disappointed to hear of the way you were treated by our front desk staff. These examples are certainly not acceptable. I have shared your comments with our front desk management team in an effort to learn from these examples and coach our team how to handle these simple requests/tasks. I certainly hope you stay with us again in the future as I would very much like the opportunity of providing you with the not just a fantastic hotel, but a warm and gracious team also. Regards, EmbassySuitesWAGM
"Convenient, affordable, and nice"
That about sums it up. My wife accompanied me on a quick business trip to the Boston area. The hotel is relatively close to the subway system and we took it into the city for dinner. We only stayed at the hotel one night, but I have stayed there in the past as well. The room was very comfortable.Genuine Hotels.com guest review
"Nice Stay at Embassy"
Really loved the room! The bed was one of the most comfortable I have ever slept in. The layout of the hotel is beautiful and friendly staff. The only reason I did not rate higher in overall and cleanliness is because there were mosquitoes in our room. I have never had that before.Genuine Hotels.com guest review
"Nice hotel, great breakfast!"
Beautiful hotel, well maintained. Room was clean and spacious. Bathroom was enormous, however the door was a little strange and didn't lock. Not a big deal, would definitely stay here again and recommend it to others. Breakfast was awesome omelet station, pancakes, bacon, etc. Great stay!Genuine Expedia guest review
Checkin was quick and accurate. Room was comfortable. Staff was helpful. Pool was warmGenuine Hotels.com guest review
"Nice hotel close to Boston."
This was a very nice hotel. It was clean and spacious and very reasonably priced. It is just 20 minutes outside of Boston without the outrageous price of a Boston hotel that generally charge up to $40 additional for parking. Parking at Embassy was free. Included a great breakfast with a ton of choices. The staff was not all that friendly which was disappointing. […] At check out the gentleman who checked us out was pretty unfriendly as if we were bothering him. He didn't even ask us how our stay was or even said thank you. All in all the hotel itself was great and I would stay again. Read moreGenuine Expedia guest review
This was one of the nicest hotels that I have ever stayed in. Spotless from head to toe. The room was extremely comfortable. The breakfast buffet was great. I can not say enough nice things about this hotel. I will stay here every time I am in the Boston area.Genuine Expedia guest review
"offers free parking"
wish it offers free internet in the roomGenuine Hotels.com guest review
"Embassy Suites Boston MA"
Comfort, clean, close to attractions it give it a thumbs up!!!!Genuine Hotels.com guest review
"On the road"
Very satisfiedGenuine Hotels.com guest review
"Very good hotel close to Boston"
Excellent staff , restaurant food very good including an extensive breakfast buffet , good workout room , indoor pool and jacuzzi in this clean hotel featuring a good size suite with 1 television in each room . Only drawback was a noisy air conditioning system where we had to close the bedroom door to mute the annoyanceGenuine Expedia guest review
"Hotel located convenience to the highway."
Arriving late and after checked in, stop be the bar 30 minutes before closing. Great service and have a fun chat with the bartender. Next morning had the complimentary cook to order egg omelette. A great way to start my day. The check-in and check-out staffs are friendly.Genuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to share your comments from your recent stay. I am pleased that one of our bartenders provided you with an excellent welcome and that the omelet helped you start your day off on the right foot! It sounds like overall you had an excellent trip and we hope you enjoyed the wedding! Many Thanks, Emma S Guest Relations Manager
"Feels like we stepped up"
We go to Boston a lot to do the move-in/move-out/ visit days. This is the first time we went to an Embassy Suite with the family. Looking at the main area and seeing the guest reception my daughter asks 'how much did you pay for this?' She thinks we paid a lot more than usual. I spent more than usual but not that much more. Everything seem upscale, […] the 2 room suite, that reception, a larger than expected health club, the indoor pool, and the breakfast with an omelet chef. I'm sure the family will ask to go back when we do the end of semester visit. Read moreGenuine Expedia guest review
"Great hotel for price and location"
Stayed here with my girlfriend for a weekend trip to a Red Sox game. Absolutely fantastic hotel, great spacious rooms and very accommodating. Would stay here if we return to Boston witout a doubt.Genuine Expedia guest review
Big, clean rooms and a great continental breakfast!Genuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for sharing your feedback from your recent stay. I am pleased you enjoyed your breakfast, We aim to please! We look forward to welcoming you back soon. Many Thanks, Emma S Guest Relations Manager
"Close to Boston"
We stayed at the Embassy suites in Waltham, Massachusetts. I had booked tickets to see the Gaither Vocal Group in Boston. There was a computer room to look up and print directions to any place you needed to go. Also, Lauren at the front desk, when we asked if she knew how to get to Quincy Market, she printed the directions for us. The radio in the alarm […] clock didn't work and someone came up and replaced it. Everyone on staff was very helpful and pleasant. Read moreGenuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for sharing your comments, I am pleased that Lauren managed to help guide you to your concert and I am pleased we were able to fix your alarm clock, I apologize this was not spotted before you arrived and you had to notify us about it. I am pleased that you had a great stay with us and I hope you enjoyed the concert and your time in Boston. Many Thanks, Emma S Guest Relations Manager
"Perfect stay while visiting at colleges"
Clean facility, friendly staff, perfect location to get where I needed easily. Good food close by. .Genuine Expedia guest review
One of the nicest place I have StayGenuine Hotels.com guest review
"Solid hotel just off 128"
Wide variety of restaurants within a few miles. Hotel provides extensive guide listing the options.Genuine Hotels.com guest review
Nice hotel overall, but I REALLY don't like hotels that don't offer free wifi.Genuine Hotels.com guest review
"Very, very nice hotel"
It was wonderful. If I ever be back I will stay in this hotelGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"I picked a good one"
My daughter and I stayed here the night before moving her into her apartment for college..The location is very convenient to all the Cambridge and Boston Colleges..Everything from the welcome reception snacks, the large comfortable room and the free full breakfast was awesome. I will be returning...Genuine Hotels.com guest review
yesGenuine Hotels.com guest review
Front Desk Mgr Pantipa made sure all of our requests were taken care of and was outstanding in her customer service skills. A few minor maintenance issues were quickly resolved and followed up by call from Housekeeping to make sure all was satisfactory. Would stay here again!Genuine Hotels.com guest review
Nice rooms. courteous staff. excellent breakfast. Highly recommend.Genuine Expedia guest review
"Wonderful Staff, OK Property"
On a quick look hotel looks wonderful but the devil is in the details. Carpets in hallway where dingy & slightly dirty, my extra blanket had a stain on it, the greenery in lobby overhang looked " sad" but on the upside the staff more than made up for these shortcomings. Courteous, prompt, efficient. Just seems like hotel just needs a good old fashion […] scrubbing :). Oh and rooms are nicely sized ! Read moreGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking a moment to share your feedback. I am sorry to hear you found cleanliness issues with our hotel. This is certainly not our standard and I assure you we will address these concerns immediately. I was, however, thrilled to hear that our staff more than made up for these shortcomings! We take a great deal of pride in delivering exceptional service so it is particularly great to hear that our team was “courteous, prompt and efficient”. We certainly hope you will be staying with us again in the near future! Regards, EmbassySuitesWAGM
They make you feel at homeGenuine Hotels.com guest review
"I highly recommend this hotel!"
Staff, services ,food, amenities & especially the suites were all top shelf! The price for my stay was one half of the competitve hotel directly across the highway! Iv'e stayed at both- Embassy Suites will be my choice going forwarf! Excellent in all categories!Genuine Expedia guest review
"Hotel to stay in near Boston Fenway Park"
My son and I were totally delighted with our accommodations. The hotel was beautiful, the staff was helpful and the breakfast was wonderful.Genuine Hotels.com guest review
Very nice hotel, close to Babson College. Clean, very good breakfast!Genuine Expedia guest review
"hotel OK, accessible room too far from everything"
accessible room was at the farthest end of very long hall. too far to walk with walker.Genuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to share your feedback regarding your recent stay with us. I am sorry the accessible suite we placed you in was at the end of our corridor. I understand while the features of the suite may offer great assistance, making the walk down the corridor with a walker is not ideal. We are proud to offer ADA accessible suites in every room type configuration, including your corner suite. Should your travels bring you back to our area, we would certainly do our best to place you in one of our accessible suites closer to the elevators. Regards, EmbassySuitesWAGM
"Great stay, lots of parking, convenient to Boston"
Friendly staff, great breakfast included. Plenty of parking for everybody even those traveling with u-hauls. Clean large rooms! Paying for wifi still bothers me so I just use my phone as a mobile hot stop, not a big issue!Genuine Hotels.com guest review
"Stayover before Departure"
The room was very spacious and clean. It was almost too large for what I needed, but it was comfortable. The internet was free and they had complimentary continental breakfast that I unfortunately missed due to a very early checkout. It was a great value for the money. Perhaps most importantly, it was close to the airport and an easy drive.Genuine Hotels.com guest review
Very comfortable, spacious suites, luxury hotel, good food and very well maintained.Genuine Hotels.com guest review
The hotel was very comfortable and spacious!! Loved free parking and breakfast daily!Genuine Expedia guest review
"Nice but not like the CA embassy suites"
The hotel was very clean and well maintained. The only "disappointment" I have was that the evening reception and the breakfast were not quite as impressive as what I would normally see in the embassy suites I've stayed at in California.Genuine Hotels.com guest review
Just perfect, very nice and comfortable! :)Genuine Expedia guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to leave us such positive feedback! We are so pleased you had an enjoyable and comfortable stay. I will pass your comments regarding breakfast over to our kitchen team as I agree there should be a logical flow. Our goal is to always provide great service that will make you want to return again and again. We hope that you stay with us again next time you are in the area.
The room, reception, pool and helpful staff was great! A little difficult to access, but we soon figured it out.Genuine Hotels.com guest review
Very pleased with our stay. Room was clean and comfortable. breakfast set up was very nice and enjoyed the make your own omelet option. Would definitely stay again.Genuine Hotels.com guest review
The Embassy Suites was the best of the 9 hotels we stayed at in the ten days we traveled across New England. The value, comfort, cleanliness, efficiency of the staff, and the wonderful breakfast make this hotel a find. The only less than perfect aspect of the hotel is that if the traveler thinks it is close to downtown Boston, and it is not, although […] Hotels.com says differently in its description of the hotel's location. We had to take the train, which, discounting the trip to the train station, took almost a half hour. However, the savings by taking a hotel outside the city was worth it. Read moreGenuine Hotels.com guest review
"Great hotel, nice amenities, fabulous breakfast"
We really liked the hotel-clean and spacious room perfect for my son and I. We were visiting colleges in the Boston area and the location worked for us-when we needed to go downtown we took the T from Riverside. Favorite parts of the stay were the large pool/hot tub and the made to order omelettes at breakfast.Genuine Hotels.com guest review
"Cannot beat the value"
Free parking, free breakfast (including made-to-order eggs and omelets), great room, comfy bed (not including the sofa bed), and helpful staff -- all at a very reasonable cost. Even though it was a bit out of the way, the cost and hassle of driving into and parking in Boston was negligible when compared to the amount we saved staying here!Genuine Expedia guest review
"Clean - modern"
Appreciate having the separate bedroom area and living room area. Very clean!! I would stay there again.Genuine Hotels.com guest review
"Perfect for Boston!"
It's about a 20 minute drive into Boston, but this place has free on site parking. Only drawback is the $13/24 hours of internet, BUT it is an Att hotspot, so if you get home internet via Att uverse, you can just login with your account and there is no charge! Mini fridge is very nice - hotel is close to a Shaws and a Whole Foods so grabbing snacks […] for the room is easy. A microwave is also available. Read moreGenuine Hotels.com guest review
I enjoyed the hot breakfast. This is a business stay hotel but good for family travellers as well.Genuine Hotels.com guest review
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