Everything was great. The only issue was the day of check out, I had placed my do not disturb sign out on my door so we could sleep in a bit before driving for 5 hrs, but we had housekeeping not only knock but try to open the door at 8:30am. Check out isnt until 11am. Luckily I had the latch on my door. There should be some procedure where housekeeping […] is notified when guests check out of their rooms, then they can go to those rooms to clean them. Other than that, the hotel and staff are great!! Read moreGenuine Hotels.com guest review
"Perfect for families"
This hotel was perfect for our two night stay in Boston. Our room was huge and perfectly clean. Having a two room suite was perfect for a family of four. The made to order breakfast and buffet was fantastic with the chef personally making pancakes for our niece even though it was a "french toast" day. It was a short drive to the "T" which made getting […] into downtown Boston easy and inexpensive. Great pricing through Hotel.com. Read moreGenuine Hotels.com guest review
Was very pleased with the hotel and all they offered. Staff was friendly and condition was excellent. Would definitely stay again.Genuine Hotels.com guest review
EnjoyableGenuine Hotels.com guest review
It was great.Genuine Hotels.com guest review
Awesome hotel. There is still value for your money in this world. Breakfast was great and employees were very friendly, courteous, and helpful.Genuine Hotels.com guest review
"great price at $120/night"
Booked through hotels.com at $109..grea5 deal. Price went up $100 from sunday to monday..NOT COOL.Genuine Hotels.com guest review
The hotel was fantastic in every way. The only down side was that there was a 14.00 fee to use the WiFi. Honestly, I didn't check on the WiFi when I booked the hotel because I've never encountered a hotel where the WiFi was not free. It made our stay more challenging. With all the other great amenities (such as a cooked to order breakfast) why not include […] free WiFi? As an aside, when I mentioned my disappointment during check-out, they were quick to offer a refund. Sadly, I had not used the service . . . Read moreGenuine Hotels.com guest review
"Nicer than a Marriott. and 1/2 the price!"
We were very pleased with the room. It was huge. We had 4 people, so it was great to have two tv's in the suite. The breakfast buffet was excellent as well. Wish we had stayed there both nights of our trip, rather than paying twice as much for a Marriott room downtown.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Excellent value for the price. Good location."
Front desk services were very professional and friendly. Room was larger than expected, with the sitting area. Very clean and lovely. Beds were very comfortable! The breakfast buffet was excellent! The cocktail hour snacks were good and healthy. The greeter in the bar area was very friendly to all. I don't remember her name. Overall this was a very […] pleasant experience. Too bad we only could stay 1 night. I would highly recommend this hotel to everyone. Read moreGenuine Hotels.com guest review
We had a problem with the AC. Someone worked on it but it wasn't fixed. There were multiple lightbulbs out. The fridge was very small. The exercise room and fitness rooms were very lovely. It would be nice to have free wi fi in rooms.Genuine Hotels.com guest review
"Great people and hotel!"
Thank you for an awesome stay with my family. Breakfast is great! Hot tub is even better!Genuine Hotels.com guest review
Awesome hotel! Clean pool...cocktail hourGenuine Hotels.com guest review
Beautiful hotel with a very friendly staff! Our room, which was a standard king room, was very clean & much larger than we anticipated! We only wish we could have stayed longer!!! Only about a 15 minute drive to downtown Boston and there is also public transportation nearby. I highly recommend this hotel & we will definitely stay there again!Genuine Hotels.com guest review
"Embassy Suites Waltham"
Nice hotel in very convenient location. Large room with separate bedroom. Only let down was slow service in the bar lounge at night.Genuine Hotels.com guest review
"Great place to stay"
This was a very clean and well located hotel. Having a room seperate from the bedroom was great.Genuine Hotels.com guest review
"Beautiful, comfortable, and reasonably priced."
This was a beautiful hotel with true suites with a sitting room, bedroom,and kitchenette. The pool was indoor and of a good size (sometimes a pool is the size of a hot tub - not this). Indoor access to all rooms with open views of the levels below..like a courtyard inside. Would definitely pick this hotel if we are in the area again.Genuine Hotels.com guest review
"Very good hotel"
Very goodGenuine Hotels.com guest review
"Rt place for that nt"
The desk help was very helpful. The room was fine. The neighborhood was noisy- sirens- safe enough for this trip...but maybe too busy for a longer stay. Easy to get in and out of town. They offer shuttles to the T & cabs are available. This was just fine for our one night stay.Genuine Hotels.com guest review
Stayed at the Embassy Suites hotel on a Sunday night to accommodate an early morning interview at a nearby college. Manager's reception was simple and did not include alcoholic beverages as in DC. We had booked a deluxe two room suite. The queen beds seemed to be more like doubles. The pull out sofa bed was nice as my son said that he could not feel […] the bar that is usually in the middle of the bed. However, I did note that there was a cigarette burn on one of the cushions which was annoying. The blanket that we took out from the closet for the sofa bed was also torn in several places. Earlier in the evening when I returned a stuffed animal to the front desk that my six year old son had found under the bed from a previous guest, I requested an additional towel and sheet to be brought to the room which was done so promptly. However, I wonder if a thorough vacuuming had been done in the room since my son had found this toy easily. It was nice that the pool was open until 11pm. There were plenty of towels available. The pool was a nice size however, it was somewhat cloudy and the water tasted somewhat salty, not chlorine like I would have expected. The buffet breakfast was plentiful. There never seemed to be a line more than 2-3 people for the freshly made omelets which were delicious! While tasty, the hot buffet was not so hot,even when new food came out. Overall, I was satisfied with our stay and would stay there again. Read moreGenuine Hotels.com guest review
"easy to get to"
though only spent one night as impressed with room, cleanliness and convenience of locationGenuine Hotels.com guest review
"Great hotel, wrong place"
We were visiting Boston and relying on public transportation. I had called the hotel to inquire if we could use the transit system from there and was told that there was a shuttle to the historic district in Boston. We arrived at about 1 a.m. The next morning, I learned that not only was there no shuttle to Boston, but there was no transit on weekends. […] We wasted about 5 hours dealing with transportation issues and I ended up renting a car. Read moreGenuine Hotels.com guest review
Good hotel. reasonable priced for the neighborhood.Genuine Hotels.com guest review
"Great experience, Great people!"
We had originally requested a roll-away bed due to that option being advertised. Then it turned out that the roll-away beds had not been used in over a year. This caused some sleeping issues for our family. But we made it work and it was worth that small bit of inconvenience. I love the 2-room concept of embassy suites. It gave my husband and I our […] own room and the kids their own room. TVs in both rooms, that was a nice treat. And the full breakfast can't be beat. If you go, make sure to get a made-to-order omelet. The cook is amazing to watch work and the waitstaff were so friendly and helpful. They started each of our days off with a smile. The only negative I can say about our stay is that the pool is kind of small and it is indoors - Great for New England winters, not so great for hot humid weather though. But overall - we'll be back! Thanks for a great vacation Embassy Suites! Read moreGenuine Hotels.com guest review
Hotel and the higreakfast were great. Recomend it highly. Didn't like paying for internet.Genuine Hotels.com guest review
"OK stay in old hotel"
The staff and breakfast were good but the musty smell emanating from our first room caused us to change rooms. Unfortunately, the second room smelled the same. I was told by the staff that this was an old Doubletree Hotel. The beds were comfortable but the furniture was old and nicked. The bathroom was updated.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to share your feedback regarding your recent stay with us. We take great pride in our recently renovated hotel so your displeasure with our new suites was particularly disappointing. For that, I am very sorry. There should not have been a musty smell present in your guest room, I have shared your comments with our housekeeping team to solve the smell you encountered during your stay. Regards, EmbassySuitesWAGM
Great place to stay!! Enjoyed it and the atmosphere.Genuine Hotels.com guest review
All rooms are 2 rooms suites separate living room and bedroom. Nice view to nature.Genuine Hotels.com guest review
"Comfortable rooms, great price."
The hotel was very nice and rooms were clean and comfortable. The free breakfast buffet was great, but the breakfast room did get very congested in the morning. Our first day there it rained all day, so we ate at the hotel. The food was great, but service was slow due to the fact that pretty much everyone was eating in that day. There are no restaurants […] close by. The hotel staff was great! Read moreGenuine Hotels.com guest review
I only had problems with the washer machines. Hint, if you need to wash a load of clothes, bring lots of quarters because the machine will eat some and they don't have change at the reception desk or any place in the hotel.Genuine Hotels.com guest review
"Love the experience was awesome."
Great experience. Rooms were clean.Genuine Hotels.com guest review
"convenient for travel"
Very nice hotel, very good breakfast. Had an issue with AC in the room and when we mentioned it at check out the clerk was very rude and blew us off very quickly. Very disappointing ending to what would have been a great stay other than that.Genuine Hotels.com guest review
The beds in room was too badGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking a moment to share your feedback. I am sorry you were not satisfied with the comfort of our new beds. While we strive to satisfy all guests, not everyone’s taste in mattresses is the same. We certainly hope this didn’t take away from the rest of your experience at our hotel. Warm regards, EmbassySuitesWAGM
Did not workGenuine Hotels.com guest review
My family and I spent five nights here. The stay was great, the hotel is very up-to-date with a great breakfast. My kids enjoyed the pool and our room was very clean and comfortable. All around a great experience.Genuine Hotels.com guest review
We had great stay. Big rooms, lots of space. The breakfast was amazing. The kids enjoyed the huge indoor pool and I really liked the fitness room. I also got the chance to do some laundary since there were machines available close to the fitness room.Genuine Hotels.com guest review
We have stayed here multiple times, having family in the area. It is very convenient, and the hotel is very comfortable, with a separate bedroom area from the sitting room. My only quibble is with the couch in the living room. It is a pullout bed, and because of that the back has a tendency to lean forward. Also, the atrium design channels noise from […] the lobby up all the floors, but since the bedroom is in the back, this is not a problem with sleeping. Very good value. Read moreGenuine Hotels.com guest review
"Will stay again"
Hotel staff are very nice and professional. Hotel is comfortable will stay there again.Genuine Hotels.com guest review
"Excellent Hotel for Boston Traveler"
Far better than expected for the price. Amazing buffet breakfast, clean.Genuine Hotels.com guest review
"Close to the T and Boston Access"
My family had an absolutely wonderful time! The suite was excellent for a family getaway. My kids loved it and my husband and I did as well. I would definitely recommend this for anyone looking for a cheaper alternative than staying in Boston. The T station is really close and the hotel is so close that it works out great for a weekend trip.Genuine Hotels.com guest review
The only downside was that my wife slipped on a small wet spot in he ladies room near the pool. Staff was very attentive and helpful.Genuine Hotels.com guest review
I would defenitly recommend this hotel to stay. Everything was fantastic!!!Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
Enjoyed my stay, very clean!Genuine Hotels.com guest review
Great place will stay againGenuine Hotels.com guest review
Excellent value, we will stay again in the futureGenuine Hotels.com guest review
Very nice hotel, the drive to Boston Took a little longer than I would have likedGenuine Hotels.com guest review
"Location driven choice"
Convenient location for event attended. Not much else around it. Terrible WiFi for which they charge $12.99/24hrs. No excuse. Room service way overpriced.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking the time to share your feedback. We are sorry you did not find the value in our high speed internet or In-Room Dining. We take great pride in offering these amenities to our guests and we are sorry they failed to meet your expectations. I hope you will give us another try when your travels bring you back to our area as I would very much like the opportunity to explore our amenities with you to ensure your satisfaction. Regards, EmbassySuitesWAGM
Good. It would be nicer if internet was included.Genuine Hotels.com guest review
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