"Best deal near Boston"
We enjoyed our stay, very roomy and comfortable. The rate we got was great for the area but having to pay for Wi-Fi was odd.Genuine Hotels.com guest review
"Suited our needs for one night"
We chose this hotel as it was close to a family event we attended. It's a huge hotel but very efficient. Hot big buffet-style breakfast included in room price was delicious. My only complaint is it was just a little confusing finding our way there from off the highway.Genuine Hotels.com guest review
"Close to my work conference"
Very close to Watertown where my work conference was. The room was clean but a little run down and much smaller than my last stay. Only major complaint is that the outlet for plugging in phones, etc by the bed would not work for my phone, not enough space.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking a moment to share your experience. I am quite sorry you were not satisfied with our newly renovated suites. I will share your feedback regarding available outlets with our Maintenance team to ensure all outlets next to the nightstands and on our lamps are available for use. I hope you will consider our hotel the next time your travels bring you to our area as I would very much like the opportunity to provide you the level of service we expect and you deserve. Regards, EmbassySuitesWAGM
"very nice hotel near by Boston"
this was very nice and affordable hotel close to Boston. Included Breakfast was very good, and room was very clean and nice. Staffs were friendly and courteous The only problem we had was the phone wasn't working so it was hard to call front desk.Genuine Hotels.com guest review
"Close to Riverside T station."
Delicious and bountiful breakfast. Comfortable bed and spacious suite. Great price thanks to Hotel.com!Genuine Hotels.com guest review
"My go-to Boston area hotel."
This is my go-to place when I need to be in the Boston area. Staff members are consistently "above the line", sometimes offering to do things you'd never expect; carrying a tray to your room, or helping to shovel the car out in a blizzard. After one such good deed last weekend, the staff member just said with a smile "you're our guest -- this is what […] we do." Having a sitting area separate from the bedroom makes getting back to my room more like getting home than just walking into a bedroom. Everything is very clean and very comfortable. Read moreGenuine Hotels.com guest review
I love Embassy suites boston !! Everything is perfect !! Only location was far from Boston down town. Before staying in this hotel, we planed we drove and parked in the parking lots($7/day)to Alewife station ( Red line), and we used Red line subway. I think this method was perfect , comfortable, and economic .Genuine Hotels.com guest review
Awesome stay. Everything was perfect. The breakfast was amazing.Genuine Hotels.com guest review
"Great for big families"
Great for big families. Free breakfast was a hit with the kids!Genuine Hotels.com guest review
"Best Valued Hotel"
If you are not in a rush to go somewhere within 10 to 20 minutes during weekdays, this is a wonderful hotel to stay. You have big room and bathroom, a microwave, a refrigerator and a suite with sofabed. They offer free breakfast until 10:00am., and free snack during happy hour. There is a Costco just 2 minutes drive from the hotel. We are very happy […] to stay in this hotel. Read moreGenuine Hotels.com guest review
"Best Value around"
The road construction (going on 2 years now) makes it difficult to get to this hotel, but otherwise, it has everything I need in a hotel. Beds are comfortable, rooms are spacious, and the free breakfast saves me time and money.Genuine Hotels.com guest review
It was a joyGenuine Hotels.com guest review
I enjoyed the jacuzzi and indoor pool that stays open til 11 p.m. My suite was very comfortable and spacious. The hotel is known for its beautiful indoor courtyard but if there is a large group of people in it the sound echoes all through your room.Genuine Hotels.com guest review
Quality accommodations and service, with ease of access to the highway, at a fantastic rate. What more could you ask for?Genuine Hotels.com guest review
Joe was very professional and extremely helpful in every way possible. Me and my daughter are here from Florida to visit my cousins husband who was sick and he passes Saturday night, and we are here for tonite only to pay our respects, and I have received the BEST care here all along. Thank you so much embassy suites hotelGenuine Hotels.com guest review
we really enjoyed our stay i would recommended to everyoneGenuine Hotels.com guest review
They stay was nice but disappointed that WiFi wasn't free.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Guest, Thank you for taking the time to share your feedback. I apologize you were disappointed that the Wi-Fi was not complimentary. I will certainly look into making this more clear prior to guests arriving. I hope you will stay with us again next time you are in the Boston/Waltham area. Sincerely, Emma S, Guest Relations Manager
Sheets didn't fit bed and NO mattress cover on bed.. Not very clean roomGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for taking a moment to share your experience. I was disappointed to know that we failed to meet your expectations. I will certainly share your feedback with our housekeeping team to ensure that all beds have a mattress cover so this situation does not reoccur. It is our hope that you will give us another try the next time your travels bring you to Waltham so that we might have the opportunity to demonstrate the cleanliness levels we expect and you deserve. Regards, EmbassySuitesWAGM
"Perfect for our visit to all family and friends"
Our overall is a 4 because we were in what was a smoking room that had been cleaned and refitted to be non-smoking. Although all the linens and bed smelled clean, there was still a smell hanging in the room. We would definitely stay there again, just make sure the room was always a non-smoking room.Genuine Hotels.com guest review
Overall a good stay and good location if you know to adjust to traffic being just off Rt 128 (95). We like our room kept very cool and we tried to adjust the AC down but it would not lower to the level we like so some discomfort sleeping.Genuine Hotels.com guest review
"Fantastic! Very clean, Friendly staff"
Great staff, extremely clean, would opt for king deluxe on upper floors, walk in shower, quiet, comfortable beds. BREAKFAST, was fantastic, very nutritious fresh many options and cooked to order. Beautiful pleasant dining room. Bar area is relaxing and modern as well, will stay many more times again! Abbey and Lauren were fantastic extremely helpful […] associates. Stayed for medical at Dana Farber Read moreGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Guest, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future! Sincerely, Emma S, Guest Relations Manager
"at Embassy Suites you can't go wrong"
We sleep comfortably. Beddings are clean and fresh. Breakfast is awesome. Embassy Suites is always the best choice!Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Guest, Thank you for the great review of our hotel! I am very pleased to hear you had a comfortable and restful nights sleep whilst staying with us. We thank you again for your kind feedback and we look forward to welcoming you back soon. Sincerely, Emma S Guest Relations Manager
I will recommend this hotel to my friendsGenuine Hotels.com guest review
"Stop over to Boston"
My daughter and I were very impressed with our stay. The hotel was clean and all the staff were friendly. Our room was huge.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Tammy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and you found our rooms to be huge! We hope to see you again very soon. Sincerely, Emma S Guest Relations Manager
All was fine and in order. Will stay there again for sure if the need arisesGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Guest, I am glad to hear you had a comfortable stay. We look forward to welcoming you back when the time comes. Thanks Emma S Guest Relations Manager
"nice area good food"
Great service and foodGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Doris, Thanks for taking the time to give us feedback about your recent stay. I am glad you experienced great service and great food whilst staying with us and I hope you will visit us again soon. Thanks, Emma S Guest Relations Manager
"Great but for the soccer group"
The hotel was completely full. But it handled it well. We weren't bothered in our room but the hotel was overwhelmed with young soccer player who must have been playing in a nearby tournament. Despite the noise in the lobby, I'd stay again.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Dear Ken, Thank you for taking the time to give us feedback about your recent stay. I apologize the hotel was full, we do cater for a large amount of youth sporting groups and we try to ensure they do not disturb our other guests so I am glad to hear we succeeded! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma S Guest Relations Manager
My family and I stayed here last weekend for my brother's engagement and were really impressed. The rooms were lovely and the free breakfast was one of the best we've ever seen! The only negative was there was some sort of soccer tournament so there were kids playing full on games on the ground floor and cheering and being very loud. But with the bedroom […] in the back of the suites, we couldn't even here them. And obviously the timing was not the hotel's fault. We ordered room service one night and the food was good and arrived promptly. Read moreGenuine Hotels.com guest review
"Great Place to Stay"
We stayed at this hotel when we were visiting Boston. We were there for four nights. The Embassy Suites is a wonderful hotel. Every night when we came back from a day of sightseeing we could sit down and relax in our living room. There was a microwave and a frige and if we were two tired to eat we could make something in our room. We had a corner room […] which gave us an extra window. Every evening they had non alcoholic drinks and snacks in the bar. The service was great. It was close to the Highway which made it easy to get in and out of Boston every day. Read moreGenuine Hotels.com guest review
As expected, but disappointed that manager's reception did not- apparently could not- include free cocktails. Otherwise, very nice job by hotel staffGenuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you so much for your comments. We are thrilled you were pleased with our staff and will certainly share your feedback. Unfortunately, Massachusetts state law prohibits the hotel from offering complimentary alcoholic drinks as is our brand standard. We certainly wish we could! We hope this doesn't keep you away from our terrific guest service. Regards, EmbassySuitesWAGM
We keep returning to this hotel which is close to Boston and has a wonderful breakfast buffet and free parking. The service is exceptional !Genuine Hotels.com guest review
Really nice hotel, very clean, very friendly staffGenuine Hotels.com guest review
Absolutely amazing stay! The entire hotel was very clean, and bed soft with crisp, quality bedding. The breakfast was delicious, cooked to order like all Embassy Suites. We enjoyed the evening reception, and we all had so much fun in the indoor pool! There is a Costco right next door that we popped over to for a frozen yogurt.Genuine Hotels.com guest review
"The breakfast alone is worth the stay"
Enjoyed it though I stayed for only one night. Will definitely come again. Including breakfast makes this an excellent deal. There is so much variety and one could easily skip lunch after the all you can eat breakfast!Genuine Hotels.com guest review
"close to all must-see sights"
Came back to room from breakfast and the cleaning person had broke the curtain rod and the wood piece that goes over the ottman and just left them there for my wife and I to get blamed for it. I called for engineering and it was taken care of.Genuine Hotels.com guest review
Response by Embassy Suites Boston Waltham Thank you for your feedback regarding your recent stay with us. We would very much like to understand what occured so that we may ensure it doesn't happen again to future guests. We are sorry you had to deal with this situation , but are happy our engineering department was able to take care of everything. Warm Regards, EmbassySuitesWAGM
elevator slow on neg thing. other than try to get same rate I had for Saturday night for nights during next week n couldn't get them (rates doubled ) for birth of CDH baby which they wouldn't give disappointed in that. only care about makin money on eventGenuine Hotels.com guest review
very nice accommodations, decorated very modern, extremely clean, appears to have been built or redecorated recently. staff was great. complimentary breakfast buffet is nice too.Genuine Hotels.com guest review
I was in town for a Graduation. The hotel was clean and very comfortable. The staff was always helpful with any questions or concerns. I will be back!!!Genuine Hotels.com guest review
"Lots of extras included!!!"
I love the breakfast and the Manager's Reception that is offered by Embassy Suites. They are two things that seem to go above and beyond what other hotels in a similar price range would offer. I also think that their policy re: in room wi-fi is very fair. If you forego a room cleaning, you get a voucher for free internet or a $10 foGenuine Hotels.com guest review
"Great hotel, great deal"
The room was huge, the breakfast was fantastic, the bed was very comfortable, and we even got a special deal on a movie rental. We had a great time and will definitely return to this hotel.Genuine Hotels.com guest review
"regis college graduation"
very enjoyableGenuine Hotels.com guest review
I stayed for only one night since I was bringing my daughter back home from college. It was a great experience. The room was huge, clean and fully remodeled. Amazing breakfast!Genuine Hotels.com guest review
"Best health facilities and pool around"
Loved it! Can't wait to stay againGenuine Hotels.com guest review
We loved the room, bedding, bathroom, lobby, bar, buffet.....wish we could have stayed longer! Didn't get to the pool but heard it was nice. Hotel was packed the night we stayed but breakfast buffet was grander than one I've ever seen and the room and amoutn of food was fully able to accomodate all the people with no problem. The hotel location was […] perfect for Boston as well. Must remember for future trips!!! Read moreGenuine Hotels.com guest review
Room is spacious and clean; staff is polite and helpful. location is very near the highway and easy to commute to downtown. Definitely will come back!Genuine Hotels.com guest review
Elevators not in working order all weekend. Down to 1 on Friday night and Saturday. None working on Sunday morning. Made checkout and carrying luggage a nightmare!Genuine Hotels.com guest review
"Our favorite hotel"
IWe would stay here every time we visit family nearby. Only problem was slow elevators.Genuine Hotels.com guest review
Went to Boston for a Jazz event so choose Embassy Suites for the great location and great rates. Special mention to Carlitos who mans the grill and makes a killer omlet with jalepenos!Genuine Hotels.com guest review
"Exactly as advertised"
The rate was great, the room was exactly as advertised. No surprises. Free parking and free breakfast are nice. Embassy suites is always a great stay. Combined with a short drive into downtown Boston, well worth it.Genuine Hotels.com guest review
Enjoyable!!Genuine Hotels.com guest review
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