"Spectacular Customer Service"
The staff of this hotel were absolutely outstanding!! The rooms were updated, clean and cozy.Genuine Hotels.com guest review
nice mountain style room. average staffGenuine Hotels.com guest review
The room & location more than met our needs. We would probably stay there again.Genuine Hotels.com guest review
Simple, not too fancy, not too motel 6ish. Price was ok, coffee in lobby was decent !!! Front desk was very friendly & helpful.Genuine Hotels.com guest review
"Very nice hotel in Mammoth Lakes"
Very nice and pleasant hotel in Mammoth LakesGenuine Hotels.com guest review
"Great hotel for the price"
Very Clean. Hot hot tub. Decent free breakfast. Just try and get a room that faces the forest, not the freeway. Our room faced the forest and it was silent with the window open, but I imagine the rooms facing the freeway would be less pleasant. Walking distance to Donner Lake.Genuine Hotels.com guest review
the room was nice. it was clean, updated, and the beds were comfortable. AC, microwave and refrigerator were a must and we had all 3 in our room. the refrigerator got cool enough, but did not have a freezer compartment. although the front desk staff was pleasant and tried to be helpful, there is a huge problem with check in and check out procedures. […] we were told we could not check in until 4:00, which is late for most hotels. when we got there at 4, they still weren't ready for us. a large line formed and people were standing in line to get their rooms, even though all had reservations. the maintenance staff did not empty the garbage cans in the hallway routinely and whenever we went to throw something away (because the room only had one tiny trash can), the garbage cans on every floor were overflowing. when we asked the bartender about each of the 3 restaurants, he told us about them. we walked down to the greek restaurant in the rain only to discover it was closed. we went back to ask the bartender and he said, "oh yeah, the greek and chinese restaurants are closed on monday." he could have told us that and saved us a walk in pouring rain with no umbrella. Overall, it is a pleasant place to stay…nicely decorated and decent amenities, and although the staff was very nice, the service was poorly organized and executed. Read moreGenuine Hotels.com guest review
The Sierra Nevada Resort and Spa is a must stay when in Mammoth. The staff, although somewhat inexperienced, went above and beyond to ensure we had everything we needed. We were greeted with champagne and given vouchers for happy hour. Rafter restaurant has incredible food served by an excellent staff who are friendly and efficient. The men's room at […] the Spa was under construction but the massages rocked!! Otherwise, our fireplace suite room was probably the nicest room we have ever had....and we travel a lot. We will not stay anywhere else when in Mammoth from now on! Read moreGenuine Hotels.com guest review
My room was not ready for 3 hours after the posted check-in time. Morning checkout service was painfully slow.Genuine Hotels.com guest review
A nice surprise for the family. Plenty to to keep you and the kids distracted. Heated pool and large spa was nice. Outdoor play structure, games, tables/benches, and fire pit made for a park like setting. Mini golf course on the property!! Pool table and bar in the lobby. Kid club with video games, large tv/movies, and other things to do was a bonus. […] Did not try the restaurants on the property. Walking distance to shopping and dining. Only downside is there is not A/C in rooms. Box fans provided but still a little warm during the summer. Read moreGenuine Hotels.com guest review
"Clean and comfortable"
We've skiied at the mountain in prior years but this was our first time in the area in the summer. The hotel was clean and comfortable and the staff was friendly and helpful.Genuine Hotels.com guest review
We stayed for one night and loved the room, amenities, and location!Genuine Hotels.com guest review
"Motel 8 disguised as a resort"
This place was terrible. Two hours after check in time our room still wasn't ready. We had to stand around and wait. It was hot and humid and the rooms are extra if you want A/C. They charge a resort fee and I have no idea why. The place is terrible. Stay at a motel 8. You'd be better off.Genuine Hotels.com guest review
Can't really say anything bad. They have a nice little rec area for kids and a little out door play ground. Nice little touches.Genuine Hotels.com guest review
Beds weren't comfortable, difficult to sleep as it was too hot and there was no air conditioning in room (heating only). Bathroom was decent, enjoyed the mini golf, close to nearby attractions.Genuine Hotels.com guest review
"In town resort"
Nice property. Good value. Room, especially bathroom, was well appointed and decorated in mountain theme. Kids loved miniature golf course and game room. Three restaurants on property and many more within walking distance. 4 instead of 5 star due to front desk staff being a little green: awkward check-in and my card was billed for room rate after checking […] out despite being prepaid. Charge was eventually reversed after calling hotel. Would definitely stay again. Read moreGenuine Hotels.com guest review
"Good but not great"
The rooms were tiny with no where to store luggage but clean and recently renovated. The staff were nice but extremely slow to fill requests. We waited two hours to get a crib which meant our 1 year stayed up way past her bed time. Additionally, we were double billed for the stay by the resort and had to call to get the charges reversed. It seemed based […] on their reply that they accidentally double bill regularly. The charges were refunded but it was still a hassle and a 20 minute long phone call I would have preferred to skip. Read moreGenuine Hotels.com guest review
"Nice location close to restaurants and nature"
The hotel was nice and had good comfort. The staff was helpful and nice but in my opinion a bit stressed which I sometimes perceived as unpolite. There was afridge on the room and a coffee maker and a microwave which is very nice to have when you want to make a simple breakfast. There is an additional resort fee of 25 dollar per night which was a surpsise […] to me (the hotel agent did perhaps inform about this on their homepage but not in a stisfactory way according to me). Read moreGenuine Hotels.com guest review
Our first room was okay but it did not have an air conditioner. We requested a change and the second room was very nicely remodeled. Be sure to ask for a remodeled room.Genuine Hotels.com guest review
"Nice place, low cost."
This was one of the few reasonably priced motels in Mammoth, but we read the reviews and stayed here. We were not disappointed. It's right in the heart of the town and is walking distance to lots of restaurants.Genuine Hotels.com guest review
Everything was good, nice staff, beautiful room, great outside pool and outside jacuzzi. Remember it is on 7800 feet, so breathing is not so easy, it was hard to sleep beacuse of it (I'm 27 years old and I'm not a smoker). Maybe you can used to it, but we had only one night and it took 3 hour until I could sleep.Genuine Hotels.com guest review
Great place to stay! I was very pleased with the professionalism and courtesy of the girls at the front desk. They were friendly and beautiful answering all of our questions. We ate at the onsite resturant Jimmy's taverna which was fantastic, exactly as advised on trip advisor. We also used the spa which exceeded my expectations and was a quiet oasis. […] The hotel boasts many extra activities including mini-golf, and although we didnt get a chance to play there were many other guests using the amenities. It should be noted that the pool and hot tub area were inundated by children. I suppose if you have children then this wouldnt bother you but as I was there with my boyfriend and we wanted to relax in the hot tub we found this a bit of a nuisance. Read moreGenuine Hotels.com guest review
The hotel was very nice. We were surprised to find out our room didn't have air condition. It was cool outside so we opened the window and we were OK.Genuine Hotels.com guest review
"the hotel that never sleeps"
This is probably a nice resort for people who want to party and spend time outdoors. All of the employees are very personable and provide details about the area. Management decided to put a carnival in the parking lot, with blaring music and pounding bass till 10 pm, gave us a room directly facing the carnival (Not that another room would necessarily […] have been quieter). Carnival also made parking difficult. Much more "rustic" -- mountain-cabin-like -- than we expected from website. We would not have booked this hotel if carnival had been disclosed. Air conditioner on same light switch as main room lights, so could not run it while (trying) to sleep without removing light bulbs. 1/2 light bulbs missing anyway. 24 hr. happy hr or something at bar, so we had inebriated mini-golfers in front of room at midnight and "parentless" children running up and down the stairs to the cabin above till 2 a.m. Mammoth Lakes apparently has its own special 1% restaurant tax, waitress explained this was due to the airport and the city having filed bankruptcy -- no idea if this is true or not, but it's what we were told. Read moreGenuine Hotels.com guest review
Great place to stay, lots of amenitiesGenuine Hotels.com guest review
"Would definitely stay here again."
Accommodating, friendly and helpful. Fantastic onsite restaurants.Genuine Hotels.com guest review
"Could be better"
Our check in was delayed well over an hour past the official 4p.m. check - in time because the front desk said they were packed July 4th. We did recieve 2 free drink chits for the lobby bar.... nice. Thr room was clean and comfortable BUT the shower curtain inside was moldy, and I've never experienced that at any other hotel.Genuine Hotels.com guest review
"Great Location, Friendly Staff"
Unfortunately we only stayed one night, however we are already making plans to return. The staff is very friendly, the room was very comfortable. Sierra Resort & Spa is located to everything. The plus was all these comforts and they are pet friendly.Genuine Hotels.com guest review
"Not worth at all"
very dirty hotel room and very expensive not worth staying and wasting your vacation time there. not worth at all with the extra 25 resort fee.Genuine Hotels.com guest review
"Wonderful and Charming Resort!"
Really excellent resort location with a lot of great conveniences. Multiple on-site restaurants with great food, great pool and spa, excellent amenities, nice rooms, and the location is also great for shopping and dining. We planned to stay 2 nights and 2 days, however we were not aware that the location is at 7,800 feet altitude and being from the […] bay area (sea level) it was too hard for us to breathe up there and enjoy the stay. Every little thing left us winded and gasping for air - would suggest you either be acclimated to high altitude already or be in great physical shape to enjoy a stay here. Read moreGenuine Hotels.com guest review
My family and I really enjoyed our overnight stay. The rooms were upgraded and offered many comforts of home.Genuine Hotels.com guest review
"What a fun little hotel"
We really enjoyed our stay there. They welcomed us with a few free drinks at the attached bar, and the food there was great. We also took advantage of the free mini-golf which was pretty fun. I wish we had stayed around for longer, but we had to move on to our next destination.Genuine Hotels.com guest review
"Could have been really bad"
This could have been a bad experience as one staff person erred in setting up room dates, though I was assured several times by her everything was set. Well not quite. However the Front Desk Manager, Jessica did the right thing and accommodated us very nicely and was very apologetic. The stay wound up being a very wonderful stay and we look forward […] to returning again in the future. Nice to know there are some people that know customer service. The bar in the lobby is a nice feature for a quiet nightcap before retiring. Restaurants are close by and though we did not eat there they seem to be adequate. Nice location, nice bedding and nicely decorated room made this a great stay. Read moreGenuine Hotels.com guest review
"Resort fee???? for what"
Our room was so small and dark, the bed was uncomfortable, the frame squeaked so loudly that even our small dog made it squeak. Our room looked nothing like the photos, primarily because it was so dark. The TV worked on about 10 stations, and the others were scrambled. And then there is the $25.00 daily resort fee that provided nothing.Genuine Hotels.com guest review
"A little disappointing, but great staff is a plus!"
I feel the room was slightly overpriced, considering the parking lot view and no breakfast offered . A little strange that the fridge, mini microwave, safe, and closet are located in the bathroom - Really? Nice amenities and extremely friendly staff. The bed was extremely comfortable and the room nice and clean. Nice places to dine within walking d […] istance. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Beautiful hotel all around. We love Mammoth and loved this hotel even more. The only complaint I have is the $25 "resort fee" they charge you upon checkout. They didn't provide anything extra other than the room itself, (no free breakfast, for instance) so I don't know what the fee is really for. The room was clean, bathroom was very modern and new. […] Right next door to Rafters Restaurant where we had an awesome breakfast. Read moreGenuine Hotels.com guest review
"Very nive place to stay!"
Comfort, clean, good decor' and good food of the restaurantGenuine Hotels.com guest review
"Nice hotel but unspoken expectations"
Arrived at 11:30 PM after driving for 11 hours, a drive that included going through Yosemite at night which is an ordeal! Finally arrived and just wanted my prepaid room, only to be denied and hassled over the fact that I did not download and print off the confirmation number. They were not going to give me my prepaid, non-refundable room but I insisted […] that if it was such a big deal a box should have popped up to tell people you need to download the number and bring it to them. I have reserved hundreds of rooms and printed off the number but everyone ignores it and just want your name and the card you used to reserve the room. Not so with this hotel. Had to get the manager and get an exemption...all by the good graces of the hotel. They then charged me $250 to my card while I already paid for the room via hotel.com. After 3 days the charges are still pending on my account. Charged a resort fee of $25 ...who knows why. I didn't get to use any of the accommodations...not sure what they had that necessitated the fee. It is a nice place but very odd rules and feel gouged and mistreated. I will NEVER RETURN and encourage others to boycott the place until they remove the "resort fee" and are less rude. It looks like a nice mom and pop hotel, not a 'RESORT." Read moreGenuine Hotels.com guest review
"Sierra Nevada Lodge"
The hospitality was great and the beds are to die for - so comfortable!Genuine Hotels.com guest review
"Beautifully updated Mammoth Lakes resort"
We stayed for two nights in May 2014, and were lucky enough to be upgraded to room 112, one of the resort's best. Top-of-the-line kitchen and bathroom updates including heated tile floor, beautiful glass sinks, amazing wood countertop, dual-showerheads, heated and lighted (!?) toilet, soaking tub, efficient gas fireplace, comfortable leather seats facing […] the television, good HVAC, & small, but very well appointed full kitchen. Excellent and generous front desk help from Jessyka, Sammy, and Jennifer. Sierra Nevada Resort and Spa will again be part of our itinerary when we return to Yosemite. Read moreGenuine Expedia guest review
The front desk person (Sammy) was awesome! She was able to answer all our questions about local restaurants and when they closed. Also, when we went to Rafters, we had some of the best service I've ever had at a restaurant before. The food was amazing (easily one of the best burgers I've ever eaten!). I will definitely stay again!Genuine Hotels.com guest review
Room didn't have a Trash can, telephone wasn't working, wires were all around, cable on TV wasn't HD and wasn't clear.Genuine Expedia guest review
Quaint and clean.Genuine Hotels.com guest review
"got what you paid for"
For the price the room was good. The advertised pool was closed....very disappointing & not mentioned on line. The room had no advertised microwave but they sent us one. Half the front desk people were very nice & the other half did not want to be there. However, the price was good for the Mammoth area. The room was very quiet but we had to switch rooms […] 3 times to get a decent room. Read moreGenuine Hotels.com guest review
"Great place to vacation"
This place is perfect. Good location and friendly staff. We will visit again!Genuine Hotels.com guest review
"Always the place to stay."
My wife and I arrived three hours before check-in. The lady at the desk was exceptional and we had no problem with the early arrival. The hotel is always nice. I go to Mammoth four times a year and would not stay anywhere else.Genuine Hotels.com guest review
"Pretty good hotel. Terrible heater."
We stayed two nights early April. I thought it was a cozy hotel, staff seemed nice. We had a basic 2 queen room that would have been comfortable, had it not been for the noise of the heater. It made a terrible regenerating noise every 10 mins. It was so loud, that it kept waking us up. The second night, we had to sleep with it off. We were lucky that […] it was relatively mild weather. I even heard the sound of the heaters in the other hotel rooms in the distance, so I know it wasn't just an issue with ours. I would not consider staying here again in the winter time unless they address this problem. The location was convenient to the shuttle, with restaurants and the vons market nearby. Read moreGenuine Hotels.com guest review
Drove from LBC all through the nite, skied & boarded all day long, and then wen to this great hotel for the party all nite! Great big hot tub that was awesomely placed outdoors for the whole lot of us...Genuine Hotels.com guest review
I've stayed at Sierra Lodge pre and post renovations and the transformation is impressive every time I return. I always arrive after a long, late drive and am greeted by a very friendly and accommodating front desk staff. Furnishings in the room are up to date (even an iPhone 5 clock radio, which higher end hotels haven't figured out yet). The bed is […] also very comfortable, not too soft as is often the case! Read moreGenuine Hotels.com guest review
Had a great time here, the champagne while we were hanging out in the jucuzzi was a nice added touch, thank you for making this a great girls weekend for us, we will definitely be returning soon.Genuine Hotels.com guest review
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