room very warm. super cold outside but had to leave window open to cool room down. also thought it strange for a shower head in a 4S hotel to be so loose that water shot at ceiling of bathroom when using!Genuine Hotels.com guest review
"Not what I expected from a Four Seasons Hotel"
My wife and two daughters stayed two nights at the Four Seasons for a post Christmas weekend getaway. We took advantage of a "stay two nights, get one free" offer for a junior suite with a king size bed and a pull out sofa bed. Sadly, our stay wasn't what we expected. In the afternoon of our first day, we decided to have refreshments in the lobby restaurant/bar. […] We waited nearly 45 minutes before being noticed and finally had to ask the bartender to get someone to take our order. That evening, while the kids were swimming, I requested help with the sofa bed, which had no bedding. Instead of having housekeeping make up the bed, they just sent up someone with sheets (and no blankets). I guess they expected me to make up the bed myself? Also, the sofa bed, even after they provided proper bedding, was very uncomfortable. We have stayed at various hotels from two stars to five. I may have expected these accommodations and treatment from a two star hotel but not from a "top of the line" hotel like the Four Seasons. Read moreGenuine Expedia guest review
"Five star and kid friendly!"
My husband and I spent the weekend in Chicago with our two little ones that are 3 &5 years old. We stayed in a suite that overlooked the city and the lake. It was a marvelous room and have us the privacy that mommy and daddy needed. The hotel and staff are first class and amazingly kid friendly for the caliber of hotel that the 4 seasons represents. […] They even brought kid robes to the rooms and had special kid oriented snacks for them as a courtesy. I would definitely bring the kids back! Or even better... weekend alone;) Read moreGenuine Expedia guest review
Need better service in bar and restaurant. Hostess at restaurant was not nice and actually was a bit rude. Service was very slow in both bar and restaurant. Need more staff in bar. Hotel was very nice and everyone else was super friendly. Would stay againGenuine Hotels.com guest review
I frequently travel to Chicago for business and leisure. My wife and I have stayed at all the high end hotels in the city so I wanted to give the Four Seasons a try. The location is great as is the service, however we were unimpressed with the room. While the room is nice and clean, it is just a regular room. I would stay here again if the price is […] right but otherwise the Waldorf blows it away. Read moreGenuine Hotels.com guest review
The staff was very pleasant and accommodating. Excellent Staff. City views were very nice. The location of the hotel is phenomenal for my preference. I love the Goldcoast and the restaurants and the close proximity to everything and of course the Magnificent Mile. My girlfriend, Lisa, and I loved our stay.Genuine Expedia guest review
"Worth every dollar"
They made our stay a great memory and accommodate to all our needs. My favorite part is I don't have to walk in the cold to get to the stores because it is all connected.Genuine Hotels.com guest review
Small hotel rooms for the price but understandable due to big city!Genuine Hotels.com guest review
"Four Seasons is a Five"
We had a great stay at the Four Seasons in Chicago for a long weekend. My husband has been to Chicago many times on business but it was my first visit and the Four Seasons was wonderful. We had some reservations but Karen one of the excellent concierges working there helped us gain access to an in demand steakhouse. She also steered us to a particular […] boat tour and it was very informative. The hotel is within walking distance of all the sights and is around the corner from the Hancock Tower with drinks at the Signature Lounge on the 96th floor. It was a perfect weekend and we will stay at the Four Seasons next time we go to Chicago. Read moreGenuine Hotels.com guest review
Best bed ever and all staff really friendly!!!Genuine Expedia guest review
"Great downtown location"
My boyfriend and I stayed here for a weekend and really enjoyed the hotel. Everything was clean, staff were friendly, the pool and jacuzzi were amazing. Great view of the city and nice location on Michigan Ave within walking distance of anything downtown.Genuine Expedia guest review
A truly great hotel. Great location on the magnificent mile. Staff, top to bottom was excellent, and facilities, including the city view suite, spa and pool, were outstanding. Would definitely stay again.Genuine Expedia guest review
"My favorite hotel anywhere"
Expensive (especially the food), but you get what you pay for. Incredible customer service from the curb at arrival down to everyone you encounter thereafter . Great health club/spa, very helpful concierge services perfect location.Genuine Hotels.com guest review
"Beautiful hotel in a great location!"
Four Seasons Chicago is a wonderful place to stay. The service is excellent, the facilities are beautiful and the location is perfect for anyone wanting to explore the city.Genuine Expedia guest review
"What a view"
The view of Lake Michigan from our window was soothing as well as diverse and interesting - with boats constantly changing on the waterfront. Staff was very friendly and the six story shopping facility below the hotel was extremely convenient.Genuine Hotels.com guest review
"The best location and hotel in the area."
This hotel is the best in the are, right on Michigan Ave, where shopping is the best. Across the street is the Hancock Bldg. for the best view of the city at the top is Signature Restaurant. What's not to like about the Four Seasons.Genuine Hotels.com guest review
great place, great service. i would go back there again.Genuine Expedia guest review
"A "sute" deal"
The suites are beautifully laid out. Very comfortable and convenient. Beautiful views with excellent location. Staff very friendly and attentive. A wonderful choice in the Windy City.Genuine Hotels.com guest review
"Wonderful stay in this hotel"
We arrived at the hotel at midnight and got a room near elevator. We told the hotel receptionist that we wanted to change room because of my ahypnosis. The next day, we were changed to a better room with lake view and the receptionist left us a hand-writing card and a small box of chocolate. We had a wonderful stay in this hotel.Genuine Expedia guest review
"Great hotel nearby all facilities"
Beautiful hotel. Swimming pool is dated and really needs a good renovation but overall this is a wonderful place to stay with the best staff ever. A great experience that makes your stay even more enjoyable.Genuine Expedia guest review
"Best stay ever in Chicago!"
The staff and facilities were excellent. Every effort was made to make our stay an enjoyable experience. Our bed provided the most enjoyable nights sleep that I can recall experiencing. The hotel is conveniently located for shopping, dining, cultural, and recreational pursuits.Genuine Expedia guest review
"Anniversary celebration. Had a terrific time. Sta"
Anniversary celebration. Had a wonderful time. Staff was welcoming and warm. Would recommend without reservationGenuine Expedia guest review
"Perfect hotel with a great location."
From the time we checked in, the entire staff was incredible. Extremely kind and professional. The hotel itself was fabulous. The room was very clean and well kept. cannot express the location of this hotel. It is the perfect location for everything imaginable.Genuine Expedia guest review
"Beautiful hotel - makes one feel pampered."
Loved our room. The bed was very comfortable, the room colors were soothing, and it was very quiet. We slept well each night! The only negative was the slow service at breakfast in your restaurant. Took a long time, and it wasn't that busy on a Saturday morning.Genuine Expedia guest review
"The Four Seasons in Chicago is a jewel!"
The Four Season on the gold coast of Chicago was everything we wanted! Our junior executive suite was a corner suite on the 38th floor, with spectacular views of the lake. Watching the fireworks from our suite was the best viewing of fireworks we have done. The food at Alium, the restaurant, was first rate - the best pea and curry soup I have ever had. […] The staff was professional and hospitable, responding to our needs immediately. We could not have been more pleased. Read moreGenuine Expedia guest review
"Great Location, Service and Room"
We had a great time in the executive suite. Our view was fantastic and the service was impeccable. Great stay!Genuine Hotels.com guest review
"Pleasant stay at Four Seasons Chicago"
My husband and I stayed at the Four Seasons this past weekend to celebrate our 15th wedding anniversary and have some fun in downtown Chicago. We actually live in the suburbs, but it was fun to be right downtown and to spend the weekend alone without our kids. The location was awesome - right in the middle of everything. The room was nice, but didn't […] blow us away with luxury. We had previously stayed at the Conrad in Chicago, and that hotel seemed more comfortable. The staff were all very friendly and helpful. The hotel itself is beautiful in the lobby and the bar/restaurant. Read moreGenuine Expedia guest review
The room was nice but it had a bad oder and the food was not good at all.Genuine Expedia guest review
"Location, location, location"
The location is ideal if you want to be in the thick of things. Our view of the Lake was beautiful, the staff was very helpful and polite.Genuine Expedia guest review
"Great hotel in the heart of everything."
Amazing staff, spa and rooms. Be sure to get the lake view. Room service all day and night. We will be back for sure.Genuine Expedia guest review
"The room was not worth the rate"
The room was unimpressive; the 7th floor lobby was inconvenient; & worst of all, the bathroom was a disaster. The toilet wouldnt flush & the tub design ensured that the shower would leak out onto the floor...Genuine Expedia guest review
"Beautiful Hotel - perfect location"
Located within walking distance to everything. Great location on Michigan Ave - very close to all shoppingGenuine Expedia guest review
"Excellence in every respect"
The first thing that impressed us was the friendliness of every single employee we encountered, from the people at the desk, on the phones, in the restaurants, the room service attendees, the chambermaids, the bellhops - there wasn't one person working in this hotel that didn't make you feel they loved their job! It was so nice to witness. They remembered […] our names and could not have been kinder. We loved our room and our view, and the location of this hotel is so convenient as well. We were thoroughly impressed with our entire experience. The food is also incredible at this Four Seasons. The chef must love his job, too! Read moreGenuine Hotels.com guest review
Great family hotel, we travelled with 2 kids and the hotel staff went out of their ways to take care of us and the kids. Overall great hotel, excellent service and great location.Genuine Hotels.com guest review
"Location, Location, Location"
The Four Seasons knows how to treat guests......................................................................................................................................................................................................Genuine Expedia guest review
"great experience in Chicago"
we really enjoyed the hotel,the view from the room was amazing Highly recommendedGenuine Expedia guest review
"Great Location, Great Service but Not a Wow"
Nothing bad happened, but nothing great happened to warrant the price of the hotel. I've received the same service and accommodations for half the price nearby. I was just hoping for an experience that would always bring me back to the Four Seasons Chicago, regardless of the price. However, I didn't have a wow factor, and I'll be just fine trying out […] the other nice hotels that Chicago has to offer. *They remodeled the bar, and they shouldn't have. The concierge didn't not follow up when I called before the stay. Read moreGenuine Hotels.com guest review
"Excellent hotel for all - adults and kids"
Superb hotel, everything spot on, especially service for kids, highly recommendedGenuine Expedia guest review
Our family had the best time at the Four Seasons and plan to stay there again when we visit Chicago for future visits. What we really appreciated was the great welcome for our girls: special shampoos, popcorn on arrival, gummy bear snacks and finally Easter Cupcakes.. Thank you for the great experience.Genuine Hotels.com guest review
The Four Seasons is awesome.... highly recommend if you want to be pampered.Genuine Hotels.com guest review
Everything was perfect. They catered to the kids which made the visit so enjoyable.Genuine Hotels.com guest review
No housekeeping or turn down service. We called to have room refreshed and housekeeping set alarm for 6am. We were surprised when it went off....guess they were being mean?Genuine Expedia guest review
"Fantastic hotel for families"
Best hotel ever...they totally spoiled our child. They brought something special everyday for her. There's even a playroom for the kids when you can't walk around Chicago because of weather or just want to relax. The pool and spa are fantastic! Nicest I've seen for an indoor hotel pool. It's a little pricey but we found a special rate and it was worth […] every cent. Read moreGenuine Expedia guest review
Staff was friendly and accommodating, location was perfect and the room service was excellentGenuine Expedia guest review
Having previously stayed at the other luxury Chicago hotels (Elysian/Waldorf, Peninsula, Ritz, Trump), this one I think has the best location because it's attached to the best mall on Michigan Ave (Shops @ 900 North). Service was exceptional. But the other hotels had better to offer when it comes to pool and fitness, food/dining, size and layout of […] rooms. Alot of reviewers rave about the 4S pool, but I don't know what they're talking about. 4S hotels really cater to families with small children, and lots of children are in the pool from 8a-9p, and then adult only 9-11p there is actually alot of debris floating in the pool leftover from the kids. I couldn't believe it. REALLY GROSS. Read moreGenuine Hotels.com guest review
"Unbelievable customer service"
I stay in 5 star hotels around the world for business, but the customer service at the Four Seasons Hotel in Chicago is without question the best I have ever received. Friendly knowledgeable staff, courteous without being phony, smart, fast- they really get it. Doubt I will ever stay at another location in Chicago; this staff should TRAIN other supposed […] "5 star staffs" around the country. Magnifique! Read moreGenuine Hotels.com guest review
"What you would expect from the 4 seasons"
5 star all the wayGenuine Hotels.com guest review
"Best room service in the city!"
Honesty we came for a business gala but chose to stay at the Four Seasons for the ROOM SERVICE (and location for Holiday shopping) - pizza and sliders are delish, I overheard a lady in the elevator raving about the hotdog - best she ever had. And don't get me started on the breakfast...granola parfait and the pancakes oH my GOODNESS ...the pancakes. […] I give this hotel a 20 on a 10 scale, it is my favorite. Read moreGenuine Hotels.com guest review
Really very nice place to stay in.. good location.. friendly staff.. and much more..Genuine Expedia guest review
"What a hotel"
Amazing views. First class service. Great room. Fantastic location.Genuine Expedia guest review
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