WAY overpriced for the quality of the room assigned. The Drake only a few blocks away was less than half this much.Genuine Hotels.com guest review
"Mother/Daughter shopping trip"
The Four Seasons was fabulous for our mother/daughter shopping trip. Our room was beautiful, and the staff was fabulous. The concierge, Blanca, was especially helpful. I was also very impressed with the spa. After a miscommunication about our appointment, I received an apologetic call from the spa manager offering to reschedule our services. Upon completion, […] I tried to check out and was informed that the services were complimentary - including gratuities. Wow! Where else would that happen? Room service breakfast was also a wonderful treat. If you're there for a shopping trip, The Four Seasons offers special discounts and gifts at Bloomingdales and the 900 Michigan Ave. shops. The ONLY negative would be the noise and "creeking" in the room. There was a notecard with earplugs explaining that the building was engineered to withstand high winds, and sometimes, the building makes noises. Considering that everything else was perfect, I would definitely stay here again. Read moreGenuine Expedia guest review
The ONLY place to stay when in Chicago. Stayed in suite with lakeview and it was absolutely stunning. The best experience I've ever had in a hotel! Thank you Four Seasons!Genuine Expedia guest review
"Spectacular lake & city views"
The staff is exceptional and service is what you would expect at the rate. We received an upgrade to a one bedroom which was unexpected but smart since we will recommend the hotel to all our friends. Can't beat the location just off Mag Mile.Genuine Hotels.com guest review
"Stop messing around and book this hotel."
The place is amazing. Beautiful rooms, nice spa, good gym. But what really distinguishes this place is the service. Every detail was thoughtfully overseen. The concierge even got us into a restaurant with a 4 month wait list. Room had awesome view.Genuine Hotels.com guest review
"Excellent Service - Quality Property"
ExcellentGenuine Hotels.com guest review
"Worth a Stay!"
Great location, impeccable and very cordial service, great views!Genuine Expedia guest review
"Great staff, perfect location, room fell short..."
The service was impeccable. The food was excellent. Pool was really nice. We stayed in a city view, double room. The layout of the room was not the best or most comfortable -- little things that add up, and when you have stayed in a fair amount of hotels throughout your life, you take certain amenities for granted (bathroom had no vanity area, only […] one mirror in the bathroom and nowhere else in the room - which makes it difficult to get ready, only a few dresser drawers and they were extremely small, no vent in the bathroom so it stays steamy after a shower and difficult to get ready, etc.). They don't seem like much, but it gets annoying when you're staying there. I'm sure the larger rooms are more accommodating. The hotel is still beautiful and perfectly located. Read moreGenuine Expedia guest review
"4 seasons in Chicago"
Close to water tower and American girl store. Pool was nice, only weird thing is the next day our suits smelled really bad. Kids enjoyed free cookies/milk. The room was ok, but I was disappointed to see multiple patches in the carpet with frayed edges. Carpet in hall was dirty too. The staff was nice. Ice cream cart was cute, but not worth what u pay...go […] to ghiradellis. Read moreGenuine Hotels.com guest review
"Four Seasons Chicago"
Absolutely wonderful! Looking forward to staying again. The only thing that I found that is taking a while is the fact that I have a hold on my account for 150.00. Its been five business days already. That's the only thing that raises an eyebrow. I understand a hold for about three days to see If a customer incurred any charges in a room. But there […] wasnt. So other than that, everything was great. Read moreGenuine Hotels.com guest review
Great hotel, very friendly staff! Excellent location and even family freindly.Genuine Hotels.com guest review
We were in town to see our niece dance at the Joffrey. We only had a few days and the concierges were instrumental in helping us make the most of our stay. Hats off to all of the staff!!!Genuine Hotels.com guest review
"Great time in Chicago"
It was perfect. The room was wonderful, the staff is amazing, view breathtaking, fantastic fitness facility and location perfect.Genuine Expedia guest review
"4 Seasons, Chicago"
The staff was very friendly and helpful. They tended to our every need. The food was very good even though the dining room was under renovation. My biggest issue is that the room was rather small. The bath tub fixture is in need of replacing or adjusting. This 4 Seasons seems a bit more dated than most I have stayed in.Genuine Expedia guest review
"Four Seasons, Chicago"
This is a first class hotel from facility to staff. Not a single issue or complaint, only praise for my entire experience.Genuine Hotels.com guest review
"Heaven on Earth"
The Four Seasons (in my opinion) is one of the top 2 Hotels on Chicago's Michigan Avenue corridor. It's truly Heaven on Earth - excellent service, room and food. I've made a point of staying at all the hotels from Trump, Fairmont and HardRock on one end - to the Drake on the other - and believe me when i tell you - The Four Seasons is either first or […] second. The attention to detail is truly amazing. Thanks to all for a stay to remember! Read moreGenuine Hotels.com guest review
"the four seasons chicago"
our stay at the four seasons was unforgettable. the way our 1 and 3 year olds were greeted was first class. They were treated like royalty-from bath robes, to milk chugs on ice, cookies, games, and bedtime stories. The pool and the staff were amazing, and you can't beat that the hotel is connected to 900 North shopping, so we never had to step outside […] in the winter cold :) we can't wait to go back and visit soon! Read moreGenuine Hotels.com guest review
"Holiday and College Admission Fun!"
Went to celebrate the Holidays and my daughter getting into Stanford Early Decision. The 4-Seasons far exceeded our expectations; they greeted us with a hand written note congratulating my daughter and a cake with the Stanford logo on it. Suite was in excellent condition and the service from the staff did the 4-Seasons brand proud.Genuine Hotels.com guest review
We stayed at the Four Seasons for the first time. The service was exceptional. I called ahead to request a room on a high floor which they were happy to accomodate. Upon arrival our bags were taken to our room and the woman at the front desk knew it was me as I walked up! The location could not be better. We had a wonderful stay.Genuine Hotels.com guest review
had a great room overlooking lake michigan. service was extraordinary. well maintained property as you would wxpect.Genuine Hotels.com guest review
This hotel is simply the best. They do not miss anything, and take service to a higher level.Genuine Expedia guest review
"Four Seasons Chicago excellent choice"
Everything was great! Went to Chicago to see a cubs game with my son. All he really wanted to do was stay in hotel because of how nice and comfortable it was.Genuine Hotels.com guest review
"very solid hotel!"
great place will come backGenuine Expedia guest review
Exactly what you would expect from a Four Seasons. Great downtown hotel with a very helpful staff.Genuine Expedia guest review
Overall excellent location, room, amenities, service etc... Only criticism is that room service was overpriced compared to others...Genuine Hotels.com guest review
The only comment I have is the enterence of the hotel is by the side of the street, not from the front of 900 Michegan Ave. for better view of 5 stars entrance plus the lobby is in the 7th floor and no security available at the enterence to protect visitors when checking in or coming from shopping or late at night. Other than that the hotel is 5 stars […] from all aspects including the concerge. That's from my own prospective. Read moreGenuine Hotels.com guest review
"High Exceptations and High Delivery"
Outstanding facility and highly trained and motivated staff. It's as good as it gets.Genuine Expedia guest review
Not the top rate Four Seasons I expected. Very small room, and the hotel overall was very dark.Genuine Hotels.com guest review
we stayed for two nights on a weekend getaway, the room does not have a tub which is a surprise. Also my Dad got a bug bite somewhere around AC vent near the window, and got badly infected. Mini bar was mistakenly charged, not a pleasant experience overall.Genuine Hotels.com guest review
"Worth the price"
View was spectacular once the fog cleared. Staff was very friendly and helpful. Location was great. Use the concierge fo reservations, they know everything.Genuine Expedia guest review
"Welcome to the Four Seasons"
We joked about it every time we were surprised yet again by the level of service at the Four Seasons. Just when you thought you had seen it all, they outdid themselves yet again. Food was excellent, service unmatched, never answered no to any request. Not at all stuffy - each staff member was warm and gracious. Just a wonderful experience and well worth […] any incremental cost. You get what you pay for! Read moreGenuine Hotels.com guest review
"Missing Flight can cause Rez to be Cancelled"
This was the first time I realized that if I don't ck into my hotel at the stated day/time, my rez could be voided by the hotel. Our flight was cancelled to Chicago, so i called Four Seasons to inform them that we would be checking in the next day (still paying for 3 nights, but only going to be there for 2 nights, as we could not get flight to Chicago […] until the next day). Reservationist at FS informed me that my rez would be voided unless i contacted Hotels.com and had them intervene. My flight to JFK was boarding (getting out of dodge meant flying to another city to stay and catch morning flight to Chicago), it was 9pm at night, i was waiting on phone for 10 min to reach a Hotels.com rep. All i could imagine was losing my entire stay at my favorite hotel in the country- the Four Seasons Chicago. The outcome was positive- an agent answered at Hotels.com and got 'permission' for me to check in the next day. However, it was the first time i realized the fragility of making a rez through Hotels.com in that hotel can simply 'discard' my rez if my flight is cancelled and i can't get to my city to check in. NOT GOOD for us road warriors who are often at mercy of airlines deciding to cancel flights. I will be careful which times i make a rez at Hotels.com in future. Sometimes i may not want to risk losing my room. Read moreGenuine Hotels.com guest review
From the moment I checked in, I was treated well. Every request was honored and the level of service was excellent, as has always been my experience at a Four Seasons. The location is excellent and within walking distance to many great restaurants and stores. Would definitely stay here again!Genuine Expedia guest review
"Great for families"
The staff was wonderful with our kids, including welcome surprises in the room, kids' robes and more. The pool is great for all ages. And be sure to ask for the ice cream man to visit your room!Genuine Hotels.com guest review
Excellent hotel and location was perfect.Genuine Hotels.com guest review
Fantastic Hotel all around. Karen at the Concierge is wonderful!Genuine Hotels.com guest review
Was the highlight of my trip - Loved this hotel !Genuine Hotels.com guest review
The Four Season Hotel Chicago did not disappoint!. Looking forward to our return visit.Genuine Expedia guest review
"Fantastic location right on mag mile"
Everything was as you would expect at 4 seasons. Only problem, as it was over the weekend the bar/dining area was extremely busy with local customers, seating was at a premium. Not a major issue though and everyone was good naturedGenuine Hotels.com guest review
": close to all must-see sights"
we enjoiedGenuine Hotels.com guest review
"Central 5 star hotel"
Excellent central location close to the John Hannock building and all the shops and restaurants on the Magnificant Mile. Very friendly staff who provided excellent service and information. Lovely swimming pool.Genuine Expedia guest review
"Leave your tech at home"
Great hotel with poor Internet/ wifi and a tv remote that rivals the wifi(ie Poor response time when it works )Genuine Hotels.com guest review
I got married recently and my husband and I wanted to make a quick getaway for the long weekend. The Four Seasons was a great choice - everyone was so kind from the moment we arrived to when we were leaving to the airport. When we were checking in, the had asked us if we were here for any special occasion. We mentioned that we had gotten married, and […] were checked into a room on a floor where they were testing out a 'hospitality suite' with snacks and drinks available throughout the day. When we came back from dinner the first evening, there was a bottle of champagne and chocolate covered strawberries in our room, together with a personalized card. The rest of our stay was equally great. The restaurant on the 7th floor, Allium, was fantastic. Read moreGenuine Hotels.com guest review
"Great but over sold"
Hotel was great but expected more at tentative service related to baby, but staff was great and helpful. Four season oversold kids service even if they provided a crib and a high chair which was great.Genuine Expedia guest review
"Four seasons magic"
We are on a 3 destination holiday and the four seasons Chicago was our first port of call , from the moment we stepped out of the taxi the 5 star service began and continued until we waved goodbye at the end of our trip. The staff are impeccable and polite exceptional concierge that organised so much for us it made our stay flawless Michelle at the […] concierge knew so much about her town and helped us explore it in a very stylish way conveniently situated close to beach , shops , places of interest we will be coming back Read moreGenuine Hotels.com guest review
"Awesome lake view"
Close to everything; great pool.Genuine Hotels.com guest review
"Four Seasons Chicago, a great hotel."
The Hotel was stylish, superbly comfortable, well located, with a great atmosphere. Service was excellent. The only thing not top rate was the quality of the food.Genuine Expedia guest review
My buddy and I had four nights at this hotel. Our trip consisted of 2 Cubs games...and 2 Bulls games! The hotel concierge is AMAZING!....they helped us with EVERYTHING!!...map routes!..even helping us find certain a perfume that my buddy's fiance wanted us to pick up!!!(we were not the best shoppers!). We were not to sure about how to catch cabs on […] the way back from the Bulls games...the concierge told us that the United Center area wasn't the greatest to hang out in. Being macho men we ignored her! She was right...we couldn't find a cab...and as a last resort...we called the hotel....the concierge girl knew who exactly we were...told us to sit tight and arranged to have a cab come get us!.....they gave the cab descriptions of what we looked like and he kept turning down fares until he found us!... I highly recommend the Four Season Chicago to ANYONE going there!..The room was so clean you could eat off the floor....the cleaning staff even folded a few of my shirts I left on the sofa. We were very impressed!..they offered us a fridge when we came back from Ditka's Steakhouse with left over food..and even offered to bring us up a Microwave!.....When I go again...I am STAYING HERE!!! Read moreGenuine Expedia guest review
"4 Seasons Chicago"
Expectations are always high at a 4 Seasons but must say we left a little disappointed. Hotel not overly busy but we were given a Disabled room which was only serviceable. The lobby renovations which have been going since we were there 2 years ago were still continuing. This severely impacted the public areas we could access and there was a distinct […] sewerage odour as you moved through the reception areas. A couple of other things went astray. The drain in the shower blocked so the floor flooded, wine glasses taken from room when serviced and not returned. Concierge was very helpful and their business card is well received at restaurants nearby, allowing you to skip lines which is always great. An excellent hotel but these few issues put a dampener on our stay. Read moreGenuine Hotels.com guest review
"great staff for kids, room upgrade money well spe"
absolutely first rate. most of all for us, they treated our 8 year old fabulously. treats were sent up every day, the pool was very nice and little used except by us, and the one time we ate in the restaurant they brought a booster seat out for her American Girl doll, which is of course across the street. Would definitely go back, treated spectacularly […] all around, first rate staff Read moreGenuine Hotels.com guest review
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