Hilton Sacramento Arden West - Sacramento

The staff was friendly, the beds comfy and the room clean. But that's where the good things end. There was water stains on the bathroom ceiling. The sliding bathroom door looked like it had been mauled. Had to toggle the water lever in the tub up and down a couple of times to get hot water rather than luke warm. There's a TV but it's ridiculous to […] use (you have to press the guide button to change channels. Pressing up/down or pressing the channel number don't work). The guide button only brings you to an abbreviated network listing (not even the shows that ate playing). Granted I didn't ask, but what's the self-parking fee for if the hotel has a big sign as soon as you come in that states they are not responsible for theft or damages? If it's just for the parking spot; I probably could have saved $9 by parking on ghe street. Read more

Genuine Hotels.com guest review

It was very nice and everyone there was veery friendly. Nice and Quiet. We had the pool practically to our selves. Staff was very nice and would stay again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was okay. The hotel is in need of updating. The windows in the room need replacement to dual pane. The sound of the freeway was quite disturbing, even on the seventh floor. There was no microwave in the room. Bottled water costs $6.00. Parking on their property was $9.00 per day, even for disabled parking. We had dinner only once in the grill. The […] service was slow, although the restaurant had just opened and was nearly empty. We were served Macaroni and Cheese, when we had ordered Macaroni and Cheese with lobster and broccoli. One meal was removed from the bill by the waiter. Read more

Genuine Hotels.com guest review

good

Genuine Hotels.com guest review

My friends and I recently stayed the night here while going to the electric run. We chose this hotel because it was all of two miles to the Cal Expo, where the run was being held. However, the neighborhood surrounding the hotel is sketchy and would not be somewhere you would want to be too long. The hotel itself is fairly average. The bed was comfortable […] enough, the room was a bit larger than average but did nothing to use the space, the amenities in the room were a below average. We found that it was really tough to go out to restaurants and bring food back to the hotel because there was not a fridge in either room. This was unfortunate as it would have been nice to be able to have a bite to eat before our run. The bathroom was nothing remarkable. The pocket doors to the bathroom didnt lock/shut with any regularity which brought upon an awkward situation or two but that wasn't the end of the world. Parking was a bit of a pain and was $9 per day. I understand the need for this charge in areas with limited space but this didn't seem to be the case here. The staff was friendly but not particularly attentive. Once we got their attention they were great but it took a bit of effort on our end. Overall, the hotel was remarkably average. Nothing stood out and there were a few let downs. I doubt we will come back in the near future Read more

Genuine Hotels.com guest review

Went to Sacramento to explore the city and stayed at this hotel. Like other Hiltons, the room is pretty standard, clean with basic amenities. It's not really located w/in walking distance of tourist sights or restaurants, but a short 2-minute drive across Arden Way leads to a very large mall, a movie theater and chain restaurants. There was a Starbucks […] kiosk in the lobby along with a rather pleasant hotel bar. One thing to note, unlike other hotel mini-shops that have specific hours, this one had an open air design and was conveniently located next to the Front Desk so you could grab a snack or pick up a forgotten item at any hour. Read more

Genuine Hotels.com guest review

No free Internet in the rooms is ridiculous. Also no type of continental breakfast. Other hotels that cost less have free wifi in the rooms. I'll not stay at a Hilton again.

Genuine Hotels.com guest review

Hotel staff very friendly. We had a great stay.

Genuine Hotels.com guest review

There was some party going on with loud music until after midnight!!! Called the front desk to complain and they blew me off! Front desk people were rude!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room service breakfast was cold. Even after the replacement bacon was dry and obviously microwaved and had as rock. No butter for my pancakes had to make an extra trip. This service was not worth my money.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I drove up from Fresno for a conference at the hotel the next day. I thought I would grab something to eat over near the mall but all the restaurant parking lots were packed so I decided to see if there was something else near the hotel. I checked in and went down to the Harvard Street restaurant right there off the lobby. I don't usually do this because […] I find that the prices are higher in hotels. I was very pleased to have a great meal in a quiet setting with great service. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Would have been nice if it was revealed that the parking rate there was $9 a day. Other than that, it was all good.

Genuine Hotels.com guest review

The fans/air conditioners are very loud. When I called the front desk after unsuccessfully trying to sleep with the fan on, they said that they receive that complaint very often. They did find me another room that was cooler and whose fan had a more normal frequency. I'm not sure why they rent out the loud room at all, but at least they remedied the […] situation. Read more

Genuine Hotels.com guest review

Great

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a non smoking hotel but someone 3 times was smoking in the stairwell and i was on the 11th floor and asked the staff to fix this 3 times in my one night stay.

Genuine Expedia guest review

We had our kids with us for an event at Cal Expo. Location was great, so close. Nearby restaurants, etc. Hotel is nice, staff was friendly, we didn't really do much other than sleep there, and it was comfortable. The only con was the shower head. Since 3 of the 4 in our family took a shower, it happened to have "bad spray" issues and the whole bathroom […] floor got wet as a result. Just need an upgrade for the nozzle. But fine for a standard room. The price was right too. Read more

Genuine Hotels.com guest review

We needed room service items they quickly help us, the service was great.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff was outstanding, friendly, helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

barking dog in a room close to us otherwise fine. The noise really bothered us.

Genuine Expedia guest review

Hilton's are 1st class hotels. The only thing that bugs me is with paying their rates Wi-Fi is extra. Come on...it's 2012

Genuine Hotels.com guest review

Nice and clean at a decent price. Service was great. Staff friendly.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was very clean and very nicely appointed. The staff were all very gracious and helpful. The hotel restaurant had a good breakfast menu. We would definitely stay there again when in that area.

Genuine Hotels.com guest review

Convienent and very quiet.

Genuine Hotels.com guest review

The Hilton chain in general doesn't offer some of the amenities that other similarly priced hotels do. For the same price you can get a free breakfast and a larger bathroom elsewhere. This hotel is clean and quiet and the hotel staff was friendly. My only complaint is that the bathroom is cramped. Would be nicer if the sink vanity were separate from […] the toilet and shower. You can barely go in and shut the door. When traveling with kids or teenagers, bathroom time is a challenge. A bunch of wasted space in the closet. The bar is way over-priced. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall I had an average experience. I had to wait in line to check in for about 15 minutes, that was a little inconvenient due to the fact that I was running late for the event I was staying for. When I booked the room I was told I would have a sofa bed and was disappointed when I found it wasn't. I called room service to order a meal, being advised […] that it was a good choice I ordered a quesadilla. It was dry and flavorless and overpriced. I awoke in the morning and made coffee in my room to find that the creamer was old and coagulated. I arrive downstairs, secretly anticipating a complementary cup of coffee or breakfast bar and it was non existent. Being that I stayed at a Hilton hotel, I guess I had high expectations. I had heard many great things about Hilton hotels and was looking forward to my stay. I'm really not a complainer and I would normally never comment on my stay at a hotel, but I would just expect a classy hotel such as this to at least have complementary coffee for guests. Read more

Genuine Hotels.com guest review

The hotel was easily accessible from the freeway, yet far enough away so there wasn't any freeway noise. We had very comfortable and quiet room

Genuine Hotels.com guest review

I thought my stay was very very nice. The breakfast was good and the gas card was a plus. My room temperature was perfect slept like a baby. I have no complaints.

Genuine Hotels.com guest review

Stayed here for Halloween night during a last minute stay. Lobby is well kept, as are the rooms. Price was also very competitive.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall satisfied with my stay; only complaint was cigarette smoke smell came into my room from smokers smoking outside hotel. Hotel staff was responsive and dealt with situation quickly when brought to their attention.

Genuine Hotels.com guest review

Great hotel located close to Arden Fair, and Cal Expo

Genuine Expedia guest review

One complaint I have is the windows (I'm assuming) are not well insulated therefore the road noise was a little frustrating. Other than that the bed was comfortable, the room was clean and the staff were friendly.

Genuine Hotels.com guest review

It was a very nice place to stay quality service and the breakfast was very nice I will revisit

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Disgusting!!! Bad area, room smelled like urine. Old, needs facelift. Service is a joke! Internet did not work and they would not assist! They use AT&T wifi and apparently is does not work well in some rooms. Don't use this nasty hotel! 4 stars, yah right!!!

Genuine Hotels.com guest review

It was a good stay.I liked the beds and there was a mask near by

Genuine Expedia guest review

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Genuine Hotels.com guest review