"Never again stay here"
This hotel was not what I was expecting when I choose La Quinta. I will not recommend this location or stay here ever again. Bad quality, loud ac unit... bad bad badGenuine Hotels.com guest review
"Not what it looked like"
Air condition did not work. Was right behind a restaurant the dumpster smelled horrible every time door was opened toilet had to be flushed 2 times every time. Was not worth the price. Bad experienceGenuine Expedia guest review
"Good room for the discount price"
We booked a room through hotels.com for two nights. It was $89/night tax so about 204 total. When we arrived it looked a little run down and older so we were pretty skeptical about what the room would be like. The man running the front desk (Charles) was extremely helpful and pleasant. That's really the only interaction we had with the staff so he gave […] us a great impression. When we got to our room, we were pleasantly surprised. It was extremely clean and had comfortable beds. Free WiFi, cable, and continental breakfast for under 90 bucks a night is a great deal. We were looking to go downtown but didn't want to deal with parking so we took a couple cabs. It was about a $15 - $20 cab ride one way - not terrible (and worth it for the ease). We will definitely stay here again if the price is as reasonable. Read moreGenuine Expedia guest review
"Bang for your buck!"
Courteous staff. Clean establishment .No bed bugs here! Free breakfast Wi-Fi and cable premium channels.Genuine Hotels.com guest review
"Not the best hotel- could hear people outside."
Won't stay there again. I could hear people outside all night. It seems like an older building , beds weren't comfy and could have been cleaner.Genuine Expedia guest review
Is sucked we had so many problems with the hotel:(Genuine Hotels.com guest review
"Better Than I expected"
A little pricey for room but I found out rates were higher due to big event in town. Easy check in and out. Quiet. Easy access.Genuine Hotels.com guest review
"Not bad for the price and location"
My first impression was a bit misleading. The appearence of the hotel lobby brought the "Well you get what you pay for," impression. The tile was inexpensive, the walls were bland, the carpet was generic(but very absorbent), and well the hotel was yellow. We arrived around 11PM so great service was not expected. I was wrong. The receptionists were very […] helpful and friendly, I mean who wouldn't want that after being Lebron'd in the car for hours. The room was cozy, cold, and relatively clean. Overall I'd recommend this hotel to anyone who is in need of a cheap and decent place to stay. 3.5/5 would get Shelbied again. Read moreGenuine Hotels.com guest review
It was great, hotel staff was helpful as well as courteous. Will definitely stay there again.Genuine Expedia guest review
"not so nice"
The pool was refreshing. The breakfast choices dismal. Overall the hotel is old and not so clean.Genuine Hotels.com guest review
will never stay there again.Genuine Hotels.com guest review
No complaints. I have stayed here on several occasions and have always been pleased.Genuine Expedia guest review
"Employees can't be blamed for everything..."
I would like to begin this review by stating that the employees at the Austin Highland Mall La Quinta cannot be blamed for the terrible hotel that they work at. My main problem with this more-or-less mediocre hotel is the price. I understand that taxes and additional fees are a part of the travel booking game, but my experience with this chain is exceptional […] to that rule. My flight into Austin was delayed in Denver for four hours, so I called the hotel and spoke to a friendly person at the front desk, informing them that I would be late (arriving in the a.m. due to airplane mechanical problems in Denver). The person on the phone assured me that this would not be a problem, and that my reservation would be held. Basically, don't worry about it. Sadly, I took this seriously. Upon arriving at the hotel at just around 3am, I was told at the front desk that at midnight they do a "room audit" of some sort, which meant that my reservation had been cancelled and then rebooked. Don't worry about it, your room is still booked, it's just a formality, I was told. Upon check out two days later, I was suprised to find that the price change from the arrival night was $250, rather than the booking price of $89. I asked at the front desk about this and was told, "Oh, that's about right. You checked in after the audit and the room could have been much more expensive. You were very lucky." I will never stay at a La Quinta again. Read moreGenuine Expedia guest review
"Decent hotel in a sketchy part of town"
A decent basic motel, but really needs to be renovated and updated. Fraying and stained carpet, stained walls, and a tub that's been kicked and scratched. Located in a downward-heading neighborhood right off of I35 but not obviously accessible from other directions. If you're just looking for a place to spend the night and can get it for under $100, […] it's ok. But I'd look for a place to the west and north, seems like a much nicer area. Read moreGenuine Expedia guest review
This was not quite what I expected in the way of a hotel. It seemed to old to be asking this rate and was not in a very nice portion of town. I felt slightly cheated in the price and also felt very vulnerable being there by myself.Genuine Expedia guest review
Building looks older, but the room was clean and up to date. Staff was friendly and helpful.Genuine Expedia guest review
"U get what u pay for."
If you have a budget. You want a decent place to crash or whatever, this is the place. It won't blow you away & it won't disgust you. My opinion.Genuine Hotels.com guest review
I enjoyed my stay there and will stay there again if ever back in AustinGenuine Hotels.com guest review
Very run down hotel just off a busy freeway interchange. Everything shows wear and a patina of grime that is the consequence of years of too superficial cleaning. Beds were clean and comfortable, at least. But, this one gets crossed off my list for the next visit to Austin.Genuine Hotels.com guest review
The front office lady that was there in the evening was great. So nice and helpful. The rooms were the most awful rooms I have ever stayed in. Dirty floors, the bathroom light switch was discusting. They should have paid me to stay there. I am not a women that needs frills obviously because I stayed there! We were supposed to have non smoking however […] there was ashtrays in the room and it smelled like a chain smoker lived in the room. Read moreGenuine Hotels.com guest review
"old but confortable"
This was very convenient for our needs, The building is old style but the room was very confortable and clean. A/C was subpar but adequate. Breatfast was minimual and service stopped to early since we checked in late. I would however stay there again.Genuine Hotels.com guest review
"No hot water and DATED!"
We had no hot water and the desk clerk had the audacity to ask me if I knew how to turn it on, what an IDIOT she is! Would not recommend for a stray dog to stay at this location!Genuine Hotels.com guest review
"Fair hotel during SXSW"
Getting a cab was very difficult, and what they called breakfast was kind of a joke.Genuine Hotels.com guest review
Deceiving and not properly identified on websiteGenuine Hotels.com guest review
Smelled bad. Staff was rude the worse experience ever. Left early becuz nothing was done about itGenuine Expedia guest review
The hotel was updated and comfortable but due to SXSW in town it was VERY over priced for what it was. However the hotel I usually stay at was full and it was available. I would stay here again, but would hope no big events are going on when I do.Genuine Hotels.com guest review
Well there was a mix up about having a microwave and fridge so wasn't real happy bout that, not having a elevator wasn't to cool either. But the room was okGenuine Hotels.com guest review
"overpriced old hotel"
The location is good for downtown & airport.The breakfast was plastic-wrapped muffins & waffles. The price was four times more than I would expect to pay for an old hotel, even though maintained.Genuine Hotels.com guest review
satisfiedGenuine Hotels.com guest review
Exactly what I expected, except staff were much more efficient and competent.Genuine Expedia guest review
Everything was great, except...I've been to other La quinta locations and I feel this one needs a major upgrade in appearance. There was hardly any breakfast selections, not much to choose from and the outside setting just felt uncomfortable. The workers on duty were great and helpful though.Genuine Hotels.com guest review
For how affordable it was u won't find anything better for under 90 bucksGenuine Hotels.com guest review
"No Texas shaped waffles!"
The breakfast was sucky but the bed was comfy. Beds seemed new and room itself was not too outdated. About a $30 cab ride round trip to 6th st area.Genuine Hotels.com guest review
"Perfect for our needs"
We were there for the Austin Marathon. Hotel was easy to get to and very comfortable. We had brought our dog with us and the room was large enough for the crate to fit in easily. Front desk staff very pleasant and accommodating.Genuine Hotels.com guest review
"Austin on Marathon Day"
Great hotel for the price. Clean, comfortable and convenient location to downtown area. Only negative was the breakfast. Used to be much better. Too many packaged, stale items offered. Need fresh muffins and waffles.Genuine Hotels.com guest review
Everyone was nice and very helpful. The room was OK. It can be made to look cleaner. Some painting and new carpeting. One of the days, I was there was the cleaning staff was there. She just took out the trash, clean towels, and sprayed some deodorant, but I had to tell them to vacuum and wipe the desk. Her mother also came to talk to her and kept her […] from her duties. Very unprofessional. Read moreGenuine Hotels.com guest review
"Perfect for business travel"
Room was ready when I arrived, the staff was polite and helpful, room was quiet. Perfect for a business traveler.Genuine Expedia guest review
Motel not hotel No frigo, microwave, hot waterGenuine Hotels.com guest review
Business trip no time to see sights.Genuine Hotels.com guest review
"Reasonably good roadside motel"
The room was clean and comfortable. The bathroom, however, would need some improvement: there was no working ventilation in it, and the toilet was prone to congestion. The breakfast is standard continental breakfast. The location is OK, not far from downtown (by car).Genuine Hotels.com guest review
"Liked the location"
The stay was ok, all though when we arrived at our room, we parked and right by our parking spot there was a used condom that our 6 year old grandson had to see, he probably didn't know what it was but we had to see it too. There was also dog caca and smelled very bad. We called the front desk so they could clean it up and they said they would but they […] didn't until the next day, when we were leaving. Read moreGenuine Hotels.com guest review
"Hotel needs a remodel"
Not impressed with the light continental breakfast too much sugar foods - some of the clientel seemed a little seedy would not stay againGenuine Expedia guest review
"Old building Cheaply renovated."
Cheap flimsy renovation. The quality of the rooms and amenities in the facility were poor compared to hotels nearby and the rates were close.Genuine Expedia guest review
"Great if you like no sleep!!!"
All night I heard construction workers working. Very loud noises, unclean room. I was very disaapointed.Genuine Expedia guest review
Convenient to the Interstate System around and through the Austin area. Directions were concise and easy to follow. Room was above average for the priceGenuine Expedia guest review
Had a good stay.Genuine Expedia guest review
Convenient to kids & grandkids for Thanksgiving.Genuine Hotels.com guest review
"convenient off interstate"
It was very convenient between downtown and lakeway area. I accidentally left my makeup bag when I checked out and housekeeping returned it with all contents to hotel management for my daughter to pick up for me. In this day and time honesty is hard to come by! Yes, I will stay there again when I visit Austin.Genuine Hotels.com guest review
"Do not recommend!"
This hotel does not meet the standard of other La Quinta hotels I've stayed in. The hotel is in much need of updating; the rooms are very small and smelled bad. The hotel staff was rude with the exception of one African American female desk clerk. She was the only one who attempted to be accommodating. I had a complaint about my billing and called back […] to speak to the Manager and he was rudest of all. I say stay away. Read moreGenuine Hotels.com guest review
Great hotel nice staff very comfortable stayGenuine Hotels.com guest review
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